Senior Technical Incident Manager

Location: New York Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. We are a technology- and data-driven group that applies a scientific approach to investing. Our collaborative culture brings together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns. We are looking for a Senior Technical Incident Manager to lead business-critical technology incidents for QRT’s US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk while strengthening operational resilience. Your Future Role within QRT · Lead major incidents from triage and escalation through service restoration and recovery validation. · Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle. · Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership. · Maintain accurate incident records, timelines, and decision logs in designated ITSM tools. · Lead post-incident reviews, root-cause analysis, and remediation of recurring issues. · Improve incident processes, controls, metrics, tooling, workflows, and automation. · Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience. Your Present Skillset · 10+ years of experience in technology operations or service management within financial services or trading. · Hands-on experience in production engineering, SRE, application support, or infrastructure operations. · Proven ability to lead major incidents and drive timely, controlled recovery. · Strong knowledge of trading systems, service dependencies, failure scenarios, and change management. · Experience leading root-cause reviews and improving incident processes and controls. · Experience supporting engagement with US regulators, including the SEC and FINRA. · Clear communication with technical teams, trading stakeholders, and senior leadership under pressure. Nice to Have · Python or shell scripting, observability platforms, or incident workflow automation. · Familiarity with ServiceNow or Jira Service Management. · ITIL 4 Foundation certification or equivalent. Base salary range for this position is $180,000 to $250,000 per year. QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.