Billing Administrator

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE We are looking for an experienced Billing Administrator to take the reins of invoicing at Halter and become the friendly, dependable face of billing for both our customers and our internal teams. This is not a heads down, tucked away in the corner finance job. You'll be on the phone with dairy farmers in the Waikato and ranchers in Texas, working shoulder to shoulder with Sales, Account Management and Finance, and owning a process that touches customers across multiple countries and currencies. If you like people as much as you like a tidy ledger, you are going to have a very good time in this role. You will be the person everyone goes to when they have a billing question, and the person who makes sure they rarely need to ask twice! WHAT YOU'LL BE DOING OWN INVOICING END-TO-END: - Be the key owner of the invoicing cycle, preparing and reviewing accurate, on time invoices across our NZ, AU and US customer base. - Keep customer billing data clean and current: contracts, collar counts, subscription changes, pricing, credits and adjustments. - Reconcile billing against contracts and system data so what we invoice is always what we agreed. - Spot the gaps in our process and fix them, as we grow, the way we bill has to grow with us. BE THE FIRST PORT OF CALL FOR OUR FARMERS & RANCHERS: - Act as the main point of contact for customer billing queries across phone, email and Slack. - Pick up the phone. Our farmers and ranchers are busy people who appreciate a real conversation, being comfortable and confident on a call is essential to this role. - Resolve queries and disputes with empathy and clarity, and turn a confusing invoice into a five-minute conversation that leaves the customer feeling looked after. SUPPORT THE INTERNAL TEAMS: - Be the go to billing expert for internal stakeholders, Sales, Account Management and the wider Finance team. - Answer billing questions quickly and accurately, and help the business understand how our billing works and why. - Partner with Finance on month-end, reporting, audit requests and process improvements. SUPPORT THE DEBT COLLECTION PROCESS: - Support the collections process end to end, from friendly reminders through to escalation, always protecting the customer relationship. - Keep accurate records of conversations, commitments and payment plans, and escalate risk early. WHO WE'RE LOOKING FOR This role is for someone who has done it before. You will need: - Proven experience in a billing, accounts receivable or invoicing role (2+ years), ideally in a high volume, subscription or SaaS environment. - Genuine confidence on the phone. You enjoy talking to customers and you can hold a firm, kind conversation about money. - Strong written and verbal communication, you can explain a billing issue clearly to a farmer, a salesperson and an accountant, and adjust your language for each. - Serious attention to detail. You notice the number that looks off, and you care about getting it right. - A love of process. You follow it, you document it, and you make it better. - Solid systems capability, comfortable in an ERP or billing platform (NetSuite, Xero or similar) and confident in Excel or Google Sheets. - The ability to juggle competing priorities calmly in a business that's moving quickly. Nice to have - Experience with multi-currency or multi-entity billing (NZ, AU, US). - Exposure to NetSuite, Salesforce or a similar CRM/ERP stack. - Experience helping a finance function scale, building processes where none existed. OUR BENEFITS - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"