Senior Manager, Clinical Operations - New Verticals

Location: Remote Workplace: Remote Talkiatry’s vision is to deliver comprehensive and high-quality mental healthcare that provides patients with access to the care they need. As we continue to grow, Talkiatry is launching new services that wrap around the patient and complement the core psychiatric and therapy care we offer today. That is where you come in. As a Senior Manager, Clinical Operations - New Verticals, you'll build and manage new clinical programs from initial concept through scaled operations. Your portfolio will include pilots with external partners, operations for new lines of business, and support for our Care Management team. You'll define how each program should work, launch it, measure it, decide whether it should scale, and build the operating model for sustainable growth. This is a hands-on role for someone who can bring structure to work that is still taking shape. ***This role is available remote for candidates based in other states, or hybrid for candidates based in the New York City metropolitan area***   ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.   Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.   Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: - Build new programs from scratch. Take clinical programs from concept to launch, establish the workflows and operating rhythms needed to run them, and use early results to determine what should change before expansion. When a program proves effective, turn the pilot into a repeatable model that can support broader adoption. - Own the operating infrastructure. Design end-to-end workflows with Clinical and Operations, document standard operating procedures and job aids, and define EMR workflows. Create dashboards that make program performance, service levels, volume, and risks visible. Use practical automation and AI to streamline early operations when helpful, especially before dedicated product capabilities are available. - Launch and evaluate partnership pilots. Work with internal teams and external partners to define the pilot scope, patient journey, responsibilities, handoffs, success measures, and launch plan. Monitor patient and operational outcomes, identify what is driving performance, and recommend whether to stop, adjust, or scale each partnership based on its potential to support patient volume and retention. - Design seamless workflows. Build workable operations before dedicated product investment is available. That requires practical judgment, strong analytics, and a willingness to use lightweight tools, automation, and AI where they can reduce manual work. As programs mature, you'll partner with Data, Product, Engineering, Clinical, and Operations to strengthen the underlying systems. - Strengthen Care Management operations. Support the Senior Director in managing and improving the Care Management program. Help define a scalable model for assessing case complexity, routing work, setting service levels, balancing capacity, and measuring the program's impact. YOU HAVE: - Builder-operator mindset. 4-6+ years in consulting, operations, program management, or implementation. You like running the nuts and bolts of a business, you're as comfortable deep in a workflow as you are zoomed out on the system, and you create structure where there isn't any. - Workflow and operating model expertise. You can map a patient and team journey, define ownership and decision points, reduce unnecessary handoffs, and design workflows that remain clear as volume and complexity increase. You can write standard operating procedures and job aids that teams can use in daily work. You explain complex processes simply, support adoption, and update the model as the team learns from real cases. - Analytical program manager. You're fluent with metrics, dashboards, and spreadsheets. You define success measures before launch, monitor leading and lagging indicators, and use the results to decide whether a program needs to stop, change, or scale. - Cross-functional clinical partner. You work effectively with clinical leaders, operations teams, technical partners, and external organizations. You turn different perspectives into clear workflows, decisions, and accountable owners while respecting clinical judgment and operational constraints. PREFERRED BUT NOT REQUIRED: - Moderate SQL experience - Experience in healthcare, behavioral health, or another regulated, high-growth environment - Experience in a fast paced high growth company that has demonstrated scale. WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. 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At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.