Office Lead

Location: Miami, United States Position: Office Lead Location: 223 E Flagler Street, Miami, FL About the role Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly. What you'll do Open and close the store using a written checklist, and keep the space clean and safe. Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift. Swap and charge batteries, and keep the battery area organized. Track bikes, batteries, and spare parts, and run a regular inventory count. Log damaged bikes and follow up with the mechanic until each one is repaired and back in service. Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management. Record attendance and no-shows, and send a short end-of-shift report to the next supervisor. Dispatching and managing couriers Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers. Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show. Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it. Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone. Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts. Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns. Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management. Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift. Inventory, assets, and a safe, organized store You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way. Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers. Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy. Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service. Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away. Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place. Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up. Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action. Schedule 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift). Possibility for alternating weeks of 4 days and 3 days. Every other weekend off, with weekends shared equally between the two supervisors. No overtime: you will not work more than 40 hours in a week. You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it. Requirements Authorized to work in the U.S. and able to pass a background check. Available to work weekends and evenings on the rotating schedule. Reliable, punctual, and comfortable working alone as the only supervisor on shift. Organized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts. Hands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention. Strong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard. Comfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions. Clear communicator with couriers, the mechanic, and management, in English (Spanish is a plus). Comfortable on a smartphone and computer. Able to lift up to 50 lbs and be on your feet for most of the shift. Nice to have but not required Experience with bike or e-bike shops, delivery, logistics, or warehouse operations. Familiarity with lithium-ion battery handling and charging safety. Previous experience supervising or dispatching couriers, drivers, or retail staff. Basic bike repair skills. Benefits Pay $22-24 per hour, W-2 hourly position. Monthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy). Predictable schedule. Benefits: why join Whizz You'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have: Paid training and support. 401(k) retirement plan. Performance-based bonuses tied to your results. The chance to help launch and grow a new market from the ground up. Company E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory period. A collaborative, innovative, and growth-oriented environment.