Sr. Technical Program Manager, Healthcare

Location: Boston Office Workplace: Hybrid OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. ROLE OVERVIEW Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving. At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences. At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles. As the Sr. TPM for Healthcare, this person operates as a player-coach: they own delivery for their own healthcare projects and programs end-to-end, including large, multi-site, multi-customer programs, while also serving as the strategic lead for the vertical. As the strategic lead, this person sets priorities across the portfolio of healthcare vertical projects based on project needs and client value, standardizes delivery processes for the vertical, and works closely with the account owners and delivery team leads to track resource availability and effectiveness. Other TPMs rotate onto healthcare projects as volume requires, and are coordinated by the Sr. TPM. Oversee program focused on delivery of all projects for our aggressively growing health care vertical; managing and reviewing project needs, client value, and determining priority across all projects for the health care vertical. Standardize and work closely with the account owner, and the delivery team leads to track resource availability and effectiveness. Track and report on resource utilization and limitations, escalating for resolution. CORE RESPONSIBILITIES - Own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction. - Work with client and delivery team members to rapidly and accurately deliver Pointr products and services. - Review and identify Delivery Organization process improvements focusing on shortening the effort and duration of delivery activities. - Work with clients to identify and resolve mapping and wayfinding issues. Coordinate and solve these issues working closely with technical teams. - Develop broad understanding of Pointr products, enabling an increasing ability to provide direct support and problem resolution to map, wayfinding, and integration solutions. - Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success - Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications - Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability - Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments - Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap - Engage in proactive and timely communication that consistently impresses our clients. - Set priority across all healthcare vertical projects based on project needs, client value, and delivery capacity. - Coordinate and support other TPMs rotating onto healthcare projects as volume requires. - Standardize delivery processes across the healthcare vertical, in partnership with the account owner and delivery team leads. - Track and report on resource utilization and limitations across the portfolio, escalating for resolution. - Partner with hospital IT, network, and facilities teams; support EHR integration work (Epic in particular), RTLS, and patient experience initiatives. - Build and maintain relationships with client-side executives across the healthcare portfolio. MINIMUM QUALIFICATIONS - 10+ years of IT project management or technical consultancy experience in a hardware or software company - 5+ years leading programs supporting multiple client implementations simultaneously, successfully, at speed. - 3+ years of experience working in the health care industry with hands-on exposure to health IT, EHR integration (Epic in particular), RTLS, hospital facilities operations, patient experience initiatives, or hospital network teams. - Demonstrated ability to move in a fast-paced environment, learning on the job while juggling multiple deliveries. - Experience leading the delivery and support phases of the customer lifecycle. - A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology - Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment - Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders - Process-oriented with an eye for detail and improvements - Experience managing or mentoring other project or program managers in a matrixed or player-coach capacity. - Experience delivering large-scale, multi-site, or multi-customer programs. PREFERRED QUALIFICATIONS - BS or MS degree in a relevant technology or management field (Computer Science is a plus) - Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project) - Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred WHAT WE OFFER? - Supportive, kind (no-ego), and smart team - Hybrid work (2 days being in the office is required) - International environment and inclusive culture - Competitive base salary and attractive stock options - Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations - Private health care (75%) and Dental - Company-sponsored parental leave - 18 days PTO, plus sick time + 12 holidays per year - 401(k) retirement scheme COMPENSATION Base salary range: $150,000 - $165,000 + bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave. #LI-HYBRID Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.   WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.