Manager, S&OP

Location: Troy, MI Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. The Opportunity: Driving better future mobility VS (Vehicle component Solutions) Company ( https://www.lg.com/global/mobility ) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry. Responsibilities: •Lead and manage the Sales & Operations Planning (S&OP) function, ensuring alignment between customer demand, material availability, production capacity, and business objectives. •Develop and oversee demand, supply, inventory, and revenue planning processes across daily, weekly, monthly, quarterly, and annual planning horizons. •Serve as the primary liaison between customers, manufacturing plants, warehousing providers, and internal stakeholders to ensure seamless supply chain execution. •Establish and maintain effective communication channels with customers to support service excellence and proactive issue resolution. •Direct material planning and fulfillment activities, ensuring timely delivery of production materials and finished goods through third-party warehouse operations. •Oversee supply chain support for multiple OEM customers, including production material movements, shipment coordination, and inventory management. •Manage material breakpoint planning and implementation for new product launches, engineering changes, and material transitions. •Review and incorporate Engineering Work Order (EWO) outcomes into material and supply plans to support operational readiness. •Develop contingency and risk mitigation plans to address material shortages, production disruptions, and supply chain constraints. •Lead procurement activities for production-related materials and components, including issuance and management of purchase orders. •Collaborate with customers, Tier 1 suppliers, and manufacturing facilities to resolve material, part number, and supply chain discrepancies. •Oversee shipment planning and execution, including adjustments related to material status, PPAP approvals, expedited freight requirements, and customer delivery commitments. •Manage air freight and expedited shipment activities to minimize customer impact and maintain delivery performance. •Monitor inbound and outbound logistics performance through reporting tools and shipment tracking systems. •Ensure timely preparation and distribution of shipment documentation and compliance-related materials for internal and external stakeholders. •Partner with teams supporting Country of Origin and Manufacturing Affidavit requirements to ensure customer compliance documentation is maintained and communicated. •Review and approve packaging specifications from manufacturing plants to support transportation efficiency and customer requirements. •Oversee customer inventory reconciliation activities, including cumulative shipment and order balance management. •Lead obsolescence reviews with customers and support recovery of valid excess and obsolete inventory costs. •Analyze sales, supply chain, and operational data to identify trends, risks, and opportunities, providing actionable recommendations to leadership. •Prepare and present sales forecasts, revenue projections, supply chain performance metrics, and operational updates to management and headquarters. •Represent the S&OP organization in customer, sales, program management, and executive meetings, driving alignment and accountability across stakeholders. •Manage customer delivery performance, including resolution of delivery concerns, chargebacks, and service-related issues. •Lead, coach, and develop S&OP team members, fostering a culture of continuous improvement, accountability, and operational excellence. •Drive process improvements that enhance forecasting accuracy, inventory optimization, customer satisfaction, and overall supply chain performance. Other Responsibilities • Maintain regular on-site attendance at the designated work location (in office, at customer site, etc.). • Conduct work activities and/or attend occasional meetings after regular business hours when necessary. • Maintain respectful work-related interactions and communications at all times. • Adhere to all established company policies and procedures, work rules, and code of conduct. • Perform other duties as assigned. Required Qualifications: • Bachelor's degree • 5 years of people manager work experience in supply chain management/S&OP field in automotive, electronics, or manufacturing environments, working with OEMs and Tier-1 customers. • Organized and detail focused on communications and process documentation. • Ability to problem solve complex customer, vendor, warehouse & supplier issues to be a part of the solution. • Knowledge of Microsoft Office applications (Word, Excel, Outlook, Teams, etc.) • Working knowledge of ERP, MRP, and WMS; ability to interpret complex data sets and ERP/MRP systems, translating findings into recommendations. • Highly organized and detail-focused, with exceptional skills in process documentation and written/verbal communications. Other Requirements: •Physical Requirements: Ability to independently lift and carry boxes weighing between 10–20 lbs. •Travel: Ability to travel up to 10% (International & Domestic) Preferred: • Bilingual proficiency in both Korean and English #LI-Hybrid Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .