Business Development and Client Engagement Manager

Responsibilities: — Conduct outbound prospecting to identify and secure referral streams across Perth and Western Australia. — Build and nurture strong professional relationships with Support Coordinators, Psychosocial Recovery Coaches, hospital discharge teams, allied health professionals, mental health networks, and justice-transition services. — Coordinate and attend targeted field visits and partner meetings to pitch service offerings and establish sustainable intake pipelines. — Respond rapidly to participant enquiries (acknowledgement within 2 business hours) and drive structured lead qualification. — Organise and facilitate participant intake meetings, service suitability assessments, and accommodation inspections. — Collaborate closely with the Operations Manager to verify service capacity, staffing logistics, and participant matching before finalising agreements. — Draft accurate service proposals, quotations, and service agreements, driving follow-ups to achieve prompt execution. — Actively market and promote available Supported Independent Living (SIL) vacancies across relevant networks. — Coordinate property viewings, engage with families and decision-makers, and support safe, appropriate participant compatibility matching. — Pinpoint emerging service demands in regional and metropolitan catchments to advise on future property and service expansions. — Maintain daily, end-to-end data integrity within the CRM—logging contacts, meeting outcomes, lead stages, and next actions. — Deliver weekly pipeline updates, conversion analysis, and field-activity schedules every Monday by 10:00 AM. — Produce monthly performance reviews evaluating channel effectiveness, onboarding numbers, SIL occupancy, and revenue growth. Requirements: — Minimum of 2 years of professional B2B business development, sales, or client acquisition experience within Australia. — Sound working knowledge of the National Disability Insurance Scheme (NDIS), SIL funding mechanisms, and the broader WA human services/health landscape. — Valid (or ability to immediately obtain) NDIS Worker Screening Check, National Police Clearance, and Working with Children Check (WWCC). — Preferred: Proven track record in a similar growth role within an NDIS registered provider, healthcare provider, or community organisation in Western Australia. — Preferred: An established network of active contacts among Perth-based Support Coordinators, LACs, hospital social workers, and community mental health organisations. — Preferred: Experience navigating complex participant matching and intake workflows within Supported Independent Living (SIL) settings. — Highly proactive and self-motivated with the grit to initiate cold outreach, build pipelines from scratch, and turn conversations into committed placements. — Exceptional interpersonal communication and presentation skills. — Clear focus on activity metrics and KPIs, taking personal ownership of pipeline velocity, follow-up cadence, and conversion outcomes. — A consultative, compliant approach balancing commercial targets with participant safety, operational capacity, and strict person-centred care principles. Conditions: — Full Time employment as an Independent Contractor. — Working hours aligned with Australian working hours and holidays. The role is remote but focused on the Perth and Western Australian region.