Content Moderator (Polish)

Location: Lisbon, Portugal Workplace: none David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Polish speaking Content Moderator for their office in Lisbon. Position: Content Moderator Location: Lisbon, Portugal Work model: on-site Employment type: Full-time (6 month contract) DUTIES AND RESPONSIBILITIES: Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards Reviewed content in line with established service level agreements (SLAs) and quality benchmarks Ensured uploaded content complied with platform policies, legal standards, and safety guidelines Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency Identified and escalated issues through proper internal channels, adhering to company protocols. REQUIREMENTS: Native/fluent in Polish both verbal and written. Fluent in English (minimum B2 level) Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight Solid understanding of e-commerce platforms and industry practices Able to manage high workloads and maintain performance during peak promotional periods Ability to work in shift rotation (Monday - Sunday, 24/7) Strong customer service skills with empathy, effective communication, and balanced decision-making. BENEFITS: Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance And many more!!!