CPT-11555 Hospitality Lead Generation & Appointment Setting Virtual Assistant

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11555 Hospitality Lead Generation & Appointment Setting Virtual Assistant Independent Contractor – CPT-11555 Hospitality Lead Generation & Appointment Setting Virtual Assistant/Business Support VA/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A specialty coffee company is seeking a Business Support VA to take ownership of client research, outbound outreach, appointment setting, CRM updates, and follow-up with hospitality prospects. The company already has a detailed SOP and outreach process in place. The VA's role is to execute the process consistently, engage prospects naturally, and book qualified coffee-tasting appointments for the owner to handle and close. Target accounts include hotels, private clubs, yacht clubs, high-end restaurants, and other hospitality businesses. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Prospect Research Research hospitality businesses matching client criteria Identify appropriate decision-makers Verify contact information Maintain organized prospect records Prepare assigned accounts for outreach Prioritize independently owned boutique hotels and established hotel chains, particularly four- and five-star properties, during the initial outreach phase. Expand prospecting to selected restaurants and private or yacht clubs as directed by the client. Identify relevant decision-makers, particularly purchasing managers and food and beverage directors, rather than focusing primarily on business owners. Use hotel front desks and other gatekeepers as initial contact points to obtain the appropriate decision-maker's name and contact information. Outbound Outreach & Appointment Setting Conduct outbound calls using client-provided scripts and SOPs Follow the intended flow without sounding robotic or overly scripted Build rapport with hospitality decision-makers Communicate the coffee-tasting opportunity clearly Follow up persistently with prospects Schedule qualified coffee-tasting appointments for the client Confirm appointments and maintain accurate next steps Direct outreach toward arranging a meeting between the identified decision-maker and the client or the client's designated team member; the VA is not expected to conduct the sales meeting. Qualify prospects based on their willingness to have a conversation about the client's coffee offerings, then schedule the meeting through the client's calendar. Manage outreach independently and maintain persistent follow-ups when the decision-maker is not reached on the first call or email. Follow the client's established follow-up cadence while organizing additional follow-up reminders and timing as needed. Adjust calling times based on prospect availability, with preferred outreach windows generally around 7–9 AM or shortly after lunch in the prospect's time zone. CRM & Follow-Up Update CRM records after each interaction Track contact attempts and outcomes Maintain follow-up tasks Keep the pipeline organized Ensure opportunities do not fall through the cracks Provide basic updates on outreach activity and appointments booked Log identified contacts, outreach attempts, call or email outcomes, and follow-up activities in HubSpot. Use HubSpot's calling functionality (VoIP) for outbound calls and maintain updated prospect information and appointment details in the CRM. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous lead generation, outbound calling, appointment setting, or sales-support experience required Strong phone communication required Experience following scripts or structured sales processes required CRM experience preferred Hospitality, food & beverage, hotel, restaurant, or B2B sales experience is a plus Strong written English required AI-tool familiarity preferred IDEAL CANDIDATE PROFILE Strong spoken English and professional phone presence Persistent and comfortable with outbound prospecting Able to follow a detailed SOP independently Natural and conversational rather than scripted Organized with strong CRM habits Confident speaking with hospitality professionals Reliable and consistent with follow-up AI-literate and comfortable using AI tools to improve productivity Interested in growing with the client as the role expands APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED CRM Platforms VoIP / Calling Systems Email Google Workspace / Microsoft Office AI Productivity Tools Work Schedule Contracted Hours per Week: 20 Hours (Hours may increase based on performance) Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time:  Early Morning or Early Afternoon PST – Flexible Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level Contracted Hours per Week: 20 hours/week Daily Working Time:  Early Morning or Early Afternoon PST – Flexible Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE:  English Required (Bilingual/Nearshore a plus) ACCENT PREFERENCE:  Level A-B (Native or near-native English accent required) REGION PREFERENCES:  Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!