Puzzle Consulting Services

Location: Brazil Workplace: Remote Location: Remote Employment type: Full-time ABOUT THE ROLE We’re looking for a Senior Technical Recruiter who can move quickly and build strong candidate pipelines in a fast-growing, startup-style environment. You’ll lead full-cycle recruiting for technical and support roles, partnering closely with hiring managers to understand their needs, prioritize searches, and deliver a positive candidate experience. You’ll use Ashby as our main ATS and LinkedIn as a key sourcing channel. The ideal candidate is resourceful, organized, comfortable with changing priorities, and able to balance speed with thoughtful, high-quality hiring. WHAT YOU’LL DO - Manage full-cycle recruiting, from intake and sourcing through interviews, offers, and closing. - Recruit for technical roles, including software engineering and other technology positions, as well as business and operational support roles. - Partner with hiring managers to clarify role requirements, success criteria, interview stages, and hiring priorities. - Use Ashby to manage job postings, candidate pipelines, interview scheduling, feedback, and recruiting data. - Source and engage qualified candidates through LinkedIn and other relevant channels. - Build talent pipelines for current and future hiring needs. - Keep candidates informed and provide a professional, responsive experience throughout the process. - Coordinate interviews and help ensure interviewers provide timely, consistent feedback. - Track recruiting progress, identify blockers, and communicate updates clearly to stakeholders. - Adapt quickly as role requirements and business priorities change. - Recommend ways to improve recruiting workflows, sourcing strategies, and candidate experience. WHAT WE’RE LOOKING FOR - Significant experience managing full-cycle recruitment, including technical hiring. - Experience recruiting for support or business operations roles. - Hands-on experience with Ashby or another applicant tracking system; willingness to work in Ashby as the primary ATS. - Strong LinkedIn sourcing skills and experience engaging passive candidates. - Ability to assess technical backgrounds and communicate role requirements clearly, even when hiring for specialized positions. - Strong organization and follow-through across multiple searches. - Ability to prioritize effectively and move quickly in a fast-paced environment. - Comfort working in a startup or other environment where processes and priorities may evolve. - Clear communication skills and a collaborative approach with candidates and hiring teams. - Sound judgment, adaptability, and a focus on delivering a high-quality candidate experience. - Works independently, takes initiative, and manages recruiting priorities with minimal supervision. - Uses AI tools responsibly to improve sourcing, research, candidate communication, and recruiting workflows while applying sound judgment and protecting candidate information. SUCCESS IN THE FIRST 90 DAYS - Learn the company’s roles, hiring priorities, interview processes, and expectations. - Become proficient in the Ashby recruiting workflow. - Build effective working relationships with hiring managers and key interviewers. - Take ownership of assigned technical and support searches. - Establish clear communication and pipeline tracking so stakeholders understand progress, feedback needs, and potential blockers. - Begin building talent pipelines for recurring or hard-to-fill roles. JOIN US AND ENJOY THESE PERKS! - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: Generous PTO to support your work-life balance and recharge. - Health Insurance Subsidy: Financial assistance to support your healthcare coverage. - Annual Salary Reviews: Structured annual evaluations to recognize and reward performance. - Paid Training & Certifications: Continuous support for professional growth and upskilling. Ready to put your puzzle-solving skills to the test? Join our team today! LinkedIn: Puzzle Instagram: @puzzle.tech http://puzzle.tech_

Location: United States Workplace: Remote Location: Remote - USA Employment Type: Full-time Role Summary The Onboarding Coach owns the customer relationship from the first call onward — guiding new customers through setup, confirming the platform is configured against the goals set in their initial demo, and staying engaged as their long-term point of contact to keep usage consistent. This is not a hand-off role: the Coach stays with the customer well past onboarding, which makes clear communication, disciplined process, and QA rigor the core of the job. Why This Role Exists Without enough coaching capacity, onboarding milestones fall behind schedule, time-to-value and time-to-live slip, and customer communication becomes inconsistent. This role exists to keep those milestones on track and keep customers clearly and consistently communicated with- from first call through ongoing usage. Key Responsibilities - Onboarding Facilitation & QA - Lead live quickstart/onboarding calls with new customers - Walk customers through platform setup, confirming it's aligned to the goals stated in their initial demo - QA all setup items completed by the Setup Team via Asana- confirm nothing is skipped before considering a customer fully set up - Direct customers to the right resources in Docebo (LMS) for self-serve learning - Track and report on time-to-value and time-to-live milestones - Ongoing Customer Success & Usage Coaching - Own a portfolio of roughly 100–150 live customer accounts post-onboarding - Monitor usage and adoption trends; proactively re-engage customers whose usage drops - Maintain a consistent, clear communication cadence with customers - Stay the customer's primary point of contact from the quickstart call through the full lifecycle- not a handoff after onboarding - Process & Systems - Track onboarding milestone completion in Asana - Use Docebo to direct and confirm customer training progress - Escalate setup gaps or blockers to the Setup Team or Account Management as needed Qualifications - Experience in customer success, onboarding, or client-facing coaching/training roles - Comfortable learning and navigating new software platforms quickly - Strong written and verbal communication skills - Able to manage a high-volume portfolio (100–150 accounts) with consistency and organization - Preferred: experience in the collision repair industry Core Competencies - Customer Communication — clear, consistent, sets and manages expectations - Process Adherence — follows the prescribed onboarding process without skipping steps - Ownership- treats QA and follow-through as their responsibility, not the Setup Team's - Platform / Tech Comfort- learns new software quickly and coaches others through it - Organization- manages 100–150 accounts without things falling through the cracks Tools & Systems Used - BodyShop Booster platform (the CRM itself) - Asana- onboarding milestone tracking and setup QA - Docebo- directing customers to training/LMS content - Zoom/calls- live onboarding and check-in calls - Google Workspace What Success Looks Like (First 90 Days) - Fully learns the BodyShop Booster platform and internal coaching process - Follows the prescribed onboarding process consistently, without skipping steps - Accurately QAs and tracks setup completion for assigned accounts in Asana - Builds early trust with customers through clear, reliable communication

Location: Brazil Workplace: Remote Location: Remote (LATAM) Employment Type: Full-time Contractor   ABOUT THE CLIENT A fast-growing, creator-powered social and monetization platform empowering creators, artists, and brands to engage their audiences, monetize digital content, and build direct, high-value fan relationships. We operate at the intersection of consumer social, digital media, creator monetization, and agentic AI. MISSION Lead reliable, secure, and cost-effective cloud operations so Fanbase teams can release with confidence and creators can rely on the platform. THE ROLE The project needs clear ownership of its infrastructure, deployment workflows, and production readiness across web, mobile, and backend services. As a hands-on technical lead, you’ll strengthen AWS operations and incident response while partnering with the Principal Platform Engineer on architecture and shared engineering standards. You’ll also guide operational priorities and coach engineers, helping the team improve reliability without slowing delivery. WHAT YOU’LL ACHIEVE IN 12–18 MONTHS - Establish clear service objectives, actionable alerts, and incident ownership. - Improve deployment frequency, change failure rate, and recovery time against established baselines. - Validate backup restoration and disaster recovery against agreed recovery targets. - Improve cloud cost efficiency, access controls, and infrastructure consistency. WHAT YOU’LL DO - Own AWS operations, infrastructure as code, CI/CD, environment configuration, and tested rollback procedures. - Lead on-call planning, incident coordination, observability, and capacity planning; ensure incident reviews lead to meaningful follow-up. - Strengthen IAM, secrets management, patching, backups, recovery drills, and cloud cost controls in partnership with Security and Engineering. - Set operational priorities, coach engineers, and maintain clear, useful runbooks. - Coordinate release readiness with QA and product teams. WHAT YOU’LL BRING - 6+ years of DevOps, SRE, or cloud engineering experience, including technical leadership and ownership of production incidents. - Hands-on experience with AWS, Linux, networking, infrastructure as code, CI/CD, and scripting. - Experience with Terraform or OpenTofu and GitHub Actions is preferred. - Experience setting service objectives and improving monitoring, disaster recovery, security controls, and cloud cost management. AWS certification is preferred. - Software development and automation experience, including the ability to build and debug code independently with or without AI coding tools. - Effective use of AI assistants and agents, with the judgment to review and test generated changes, protect sensitive data, and remain accountable for production operations. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 90 DAYS Days 1–30: Audit infrastructure, incidents, access controls, delivery workflows, and cloud spend. Days 31–60: Define service objectives and on-call plans, then address a high-priority operational gap. Days 61–90: Test rollback and restoration procedures and present a roadmap for reliability and cost improvements. REPORTING AND PARTNERSHIPS Reports to the Head of Engineering and leads delivery while coaching assigned engineers. Partners closely with the Principal Platform Engineer, Security, QA, and service owners. WHY JOIN Build the operational foundation that helps Fanbase deliver faster and gives creators a platform they can depend on.   JOIN US AND ENJOY THESE PERKS! - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: Generous PTO to support your work-life balance and recharge. - Health Insurance Subsidy: Financial assistance to support your healthcare coverage. - Annual Salary Reviews: Structured annual evaluations to recognize and reward performance. - Paid Training & Certifications: Continuous support for professional growth and upskilling. Ready to put your puzzle-solving skills to the test? Join our team today! LinkedIn: Puzzle Instagram: @puzzle.tech http://puzzle.tech_

Location: Brazil Workplace: Remote Location: Remote (LATAM) Employment Type: Full-time Contractor ABOUT THE CLIENT A fast-growing, creator-powered social and monetization platform empowering creators, artists, and brands to engage their audiences, monetize digital content, and build direct, high-value fan relationships. We operate at the intersection of consumer social, digital media, creator monetization, and agentic AI. THE MISSION Turn creator and user needs into focused product decisions that improve activation, retention, engagement, and creator earnings. THE ROLE The product brings content, community, and monetization together across mobile and web. The Product Manager will own discovery, prioritization, and outcome measurement for an agreed product area, connecting user problems to measurable business outcomes. You’ll align Design, Engineering, and Operations around clear priorities, thoughtful tradeoffs, and results the team can measure. WHAT YOU’LL ACHIEVE IN 12–18 MONTHS - Build and deliver a prioritized roadmap grounded in user evidence and agreed business goals. - Improve activation and retention across owned journeys, measured against established cohort baselines. - Improve creator monetization or engagement while maintaining product safety and quality. - Establish reliable measurement, ongoing user discovery, and consistent post-launch learning. WHAT YOU’LL DO - Talk with creators and users, analyze product behavior and support trends, and identify the problems worth solving. - Own roadmap and backlog priorities; partner with Design and Engineering to define requirements, success measures, and acceptance criteria. - Coordinate scope, dependencies, experiments, and launches; communicate tradeoffs and account for safety and accessibility. - Partner with the team on instrumentation, evaluate funnel and cohort results, and use post-launch evidence to iterate, expand, or stop work. WHAT YOU’LL BRING - 4+ years of product management experience, including ownership of shipped consumer digital products and measurable outcomes. - Strong discovery, prioritization, and requirements-writing skills, with the ability to influence stakeholders without direct authority. - Experience using product analytics, funnels, cohorts, and experiments; SQL or equivalent analytical fluency is preferred. - Technical fluency in mobile and web products, APIs, and delivery tradeoffs, with a track record of effective partnership with Design and Engineering. - Sound judgment in balancing growth, revenue, user trust, and safety. - Experience with social, creator, or subscription products is preferred. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 90 DAYS Days 1–30: Build a thorough understanding of the product, interview the CEO to understand the product vision, speak with creators and users, and map key journeys and baseline metrics. Days 31–60: Validate a priority problem and align with stakeholders on scope, success measures, and priorities. Days 61–90: Launch an improvement or experiment, assess the results, and recommend next steps. REPORTING AND PARTNERSHIPS This is an individual contributor role reporting to the Head of Product. You’ll partner closely with Design, Engineering, Analytics, Operations, and business leaders. WHY JOIN Help shape experiences that enable creators to earn and communities to connect, with ownership from discovery through measurable results. JOIN US AND ENJOY THESE PERKS! - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: Generous PTO to support your work-life balance and recharge. - Health Insurance Subsidy: Financial assistance to support your healthcare coverage. - Annual Salary Reviews: Structured annual evaluations to recognize and reward performance. - Paid Training & Certifications: Continuous support for professional growth and upskilling. Ready to put your puzzle-solving skills to the test? Join our team today! LinkedIn: Puzzle Instagram: @puzzle.tech http://puzzle.tech_

Location: Georgia Workplace: Hybrid Our Professional Services team is expanding!   We are looking to hire a Senior Solutions Consultant in Georgia. This role offers a unique opportunity to combine technical aptitude, business skills, supply chain knowledge, and face-to-face client interaction in an exciting software consulting career. The position allows you to partner directly with industry-leading customers to help them achieve supply chain and business success.   Our Senior Solutions Consultants have the opportunity to work in a variety of industries, including consumer goods, food & beverage, third-party logistics, transportation and shipping, and more!   Solutions Consultants are the customer’s primary point of contact through the implementation of Bright Suite of solutions:   Bright Warehouse: Warehouse and Distribution Management Bright Order: Distributed Order Management Bright Source: Sourcing and Procurement Bright Store: Inventory Management and Point of Purchase Bright Socket: Software Integrations Bright Performance: Business Reports and Dashboards Bright Forecast: Demand Planning and Forecasting Bright Inventory: Inventory Planning   What You'll Do - Primary activities will include: Configuration, testing, issue resolution, and implementation support. - Collaborate with clients to solve challenging business requirements - Analyze and resolve issues that arise throughout the implementation. Works with analysts to resolve technical issues. - Performs testing of client-specific enhancements promptly. - 25-50% travel required. A portion of your time will be spent on-site working directly with the customer’s project team.   What You'll Need - Bachelor of Science degree in Engineering, Computer Science, Supply Chain Management, Management Information Systems, or related technical degree, with a minimum overall grade point average (GPA) of 3.03 - 3 years of experience developing, supporting, or implementing application software - Must possess an understanding of supply-chain management - Experience in troubleshooting and developing SQL queries using relational databases. - Experience in XML and JSON file formats. - Excellent communications and task management skills. - Enthusiastic and positive attitude - Ability to work and collaborate with team members both technically and functionally in nature. - Self-motivated and hungry to learn - Ability to handle multiple projects and tasks simultaneously - Must be able to travel approximately 20%. - Position located in Alpharetta, GA Perks - Be part of an energetic team that is serious about delivering software to customers and cultivating our culture. We work awfully hard and are having a blast doing it. This team believes that what we are doing is a game-changer in the industry - Coffee bar with cold brew on tap and a full time barista - Standing desk (if you’re into that sort of thing) - Corporate events, including food trucks, Top Golf, and other shenanigans - Corporate office with co-working spaces, ping-pong tables, corn-hole boards, and Avalon around the corner - Benefits package including health care, paid time off, life insurance, 401 (k) plan (with match), and gym reimbursement - Be part of a team recognized 5 years running as an AJC Top Workplace!