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Location: Dominican Republic Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Chile Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Mexico Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Mexico Job Description Role Purpose: We are looking for a Clinical Research Support professional to assist with study start-ups, contracts and budgets, patient visit coordination, and ensuring a positive patient experience throughout study participation. This position will provide additional support to the Site Manager, by assisting with day-to-day clinical research tasks remotely. The goal of the role is to provide reliable and efficient administrative and research support, help complete tasks more quickly, improve turnaround times, and streamline the overall workflow of the research site. Key Responsibilities: • Patient visit coordination and scheduling • IRB submissions and related regulatory documentation (electronic source) • Vendor and facility coordination • Budget negotiation and follow-up • Contract coordination and tracking • ICF (Informed Consent Form) documentation and management • Study start-up support • Maintaining and organizing study documentation • Following up on outstanding tasks and ensuring items are completed on time Required Skills / Experience: The role requires a strong understanding of clinical research workflows and processes, including IRB submissions, informed consent forms (ICFs), paper source documentation, budgets, and contracts. The selected candidate will also support the site as it transitions to an eSource system, which is expected to take place within the next three months. Our site currently uses Google Workspace (G Suite) and Microsoft Tools for its day-to-day operations, so familiarity with these tools is preferred. Non-Negotiables (Hard Requirements): • Diligent, detail-oriented, and consistent in following through on assigned tasks. • VA should have a solid understanding of clinical research processes and be able to work independently while ensuring tasks are completed accurately and on time. • Strong accountability, organization, and proactive communication are essential Tools / Systems & Compliance: Google Workspace (G Suite) Microsoft Tools Preferably Spanish speaking candidates

Location: Dominican Republic Job Description Role Purpose: We are looking for a Clinical Research Support professional to assist with study start-ups, contracts and budgets, patient visit coordination, and ensuring a positive patient experience throughout study participation. This position will provide additional support to the Site Manager, by assisting with day-to-day clinical research tasks remotely. The goal of the role is to provide reliable and efficient administrative and research support, help complete tasks more quickly, improve turnaround times, and streamline the overall workflow of the research site. Key Responsibilities: • Patient visit coordination and scheduling • IRB submissions and related regulatory documentation (electronic source) • Vendor and facility coordination • Budget negotiation and follow-up • Contract coordination and tracking • ICF (Informed Consent Form) documentation and management • Study start-up support • Maintaining and organizing study documentation • Following up on outstanding tasks and ensuring items are completed on time Required Skills / Experience: The role requires a strong understanding of clinical research workflows and processes, including IRB submissions, informed consent forms (ICFs), paper source documentation, budgets, and contracts. The selected candidate will also support the site as it transitions to an eSource system, which is expected to take place within the next three months. Our site currently uses Google Workspace (G Suite) and Microsoft Tools for its day-to-day operations, so familiarity with these tools is preferred. Non-Negotiables (Hard Requirements): • Diligent, detail-oriented, and consistent in following through on assigned tasks. • VA should have a solid understanding of clinical research processes and be able to work independently while ensuring tasks are completed accurately and on time. • Strong accountability, organization, and proactive communication are essential Tools / Systems & Compliance: Google Workspace (G Suite) Microsoft Tools Preferably Spanish speaking candidates

Location: Chile Job Description Role Purpose: We are looking for a Clinical Research Support professional to assist with study start-ups, contracts and budgets, patient visit coordination, and ensuring a positive patient experience throughout study participation. This position will provide additional support to the Site Manager, by assisting with day-to-day clinical research tasks remotely. The goal of the role is to provide reliable and efficient administrative and research support, help complete tasks more quickly, improve turnaround times, and streamline the overall workflow of the research site. Key Responsibilities: • Patient visit coordination and scheduling • IRB submissions and related regulatory documentation (electronic source) • Vendor and facility coordination • Budget negotiation and follow-up • Contract coordination and tracking • ICF (Informed Consent Form) documentation and management • Study start-up support • Maintaining and organizing study documentation • Following up on outstanding tasks and ensuring items are completed on time Required Skills / Experience: The role requires a strong understanding of clinical research workflows and processes, including IRB submissions, informed consent forms (ICFs), paper source documentation, budgets, and contracts. The selected candidate will also support the site as it transitions to an eSource system, which is expected to take place within the next three months. Our site currently uses Google Workspace (G Suite) and Microsoft Tools for its day-to-day operations, so familiarity with these tools is preferred. Non-Negotiables (Hard Requirements): • Diligent, detail-oriented, and consistent in following through on assigned tasks. • VA should have a solid understanding of clinical research processes and be able to work independently while ensuring tasks are completed accurately and on time. • Strong accountability, organization, and proactive communication are essential Tools / Systems & Compliance: Google Workspace (G Suite) Microsoft Tools Preferably Spanish speaking candidates

Location: Colombia Job Description Role Purpose: We are looking for a Clinical Research Support professional to assist with study start-ups, contracts and budgets, patient visit coordination, and ensuring a positive patient experience throughout study participation. This position will provide additional support to the Site Manager, by assisting with day-to-day clinical research tasks remotely. The goal of the role is to provide reliable and efficient administrative and research support, help complete tasks more quickly, improve turnaround times, and streamline the overall workflow of the research site. Key Responsibilities: • Patient visit coordination and scheduling • IRB submissions and related regulatory documentation (electronic source) • Vendor and facility coordination • Budget negotiation and follow-up • Contract coordination and tracking • ICF (Informed Consent Form) documentation and management • Study start-up support • Maintaining and organizing study documentation • Following up on outstanding tasks and ensuring items are completed on time Required Skills / Experience: The role requires a strong understanding of clinical research workflows and processes, including IRB submissions, informed consent forms (ICFs), paper source documentation, budgets, and contracts. The selected candidate will also support the site as it transitions to an eSource system, which is expected to take place within the next three months. Our site currently uses Google Workspace (G Suite) and Microsoft Tools for its day-to-day operations, so familiarity with these tools is preferred. Non-Negotiables (Hard Requirements): • Diligent, detail-oriented, and consistent in following through on assigned tasks. • VA should have a solid understanding of clinical research processes and be able to work independently while ensuring tasks are completed accurately and on time. • Strong accountability, organization, and proactive communication are essential Tools / Systems & Compliance: Google Workspace (G Suite) Microsoft Tools Preferably Spanish speaking candidates

Location: Philippines Job Description Role Purpose: We are looking for a Clinical Research Support professional to assist with study start-ups, contracts and budgets, patient visit coordination, and ensuring a positive patient experience throughout study participation. This position will provide additional support to the Site Manager, by assisting with day-to-day clinical research tasks remotely. The goal of the role is to provide reliable and efficient administrative and research support, help complete tasks more quickly, improve turnaround times, and streamline the overall workflow of the research site. Key Responsibilities: • Patient visit coordination and scheduling • IRB submissions and related regulatory documentation (electronic source) • Vendor and facility coordination • Budget negotiation and follow-up • Contract coordination and tracking • ICF (Informed Consent Form) documentation and management • Study start-up support • Maintaining and organizing study documentation • Following up on outstanding tasks and ensuring items are completed on time Required Skills / Experience: The role requires a strong understanding of clinical research workflows and processes, including IRB submissions, informed consent forms (ICFs), paper source documentation, budgets, and contracts. The selected candidate will also support the site as it transitions to an eSource system, which is expected to take place within the next three months. Our site currently uses Google Workspace (G Suite) and Microsoft Tools for its day-to-day operations, so familiarity with these tools is preferred. Non-Negotiables (Hard Requirements): • Diligent, detail-oriented, and consistent in following through on assigned tasks. • VA should have a solid understanding of clinical research processes and be able to work independently while ensuring tasks are completed accurately and on time. • Strong accountability, organization, and proactive communication are essential Tools / Systems & Compliance: Google Workspace (G Suite) Microsoft Tools Preferably Spanish speaking candidates

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the Role As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems Identify and implement new operational processes to drive efficiency Develop detailed technical documentation Engage with internal stakeholders to define cross-functional workflows Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set What We Look For Bachelor’s degree or equivalent experience 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners Exceptional project management, communication, and technical skills to manage client engagements and internal resources Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts Nice to have : Previous experience in the payments or ecommerce space Nice to have: knowledge of of HTML, Javascript, API’s This role requires candidates to be based in the Pacific Time Zone. Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000 USA base pay range (all other U.S. states) per year: $62,000 - $82,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Almaty, Kazakhstan; Yerevan, Armenia; Tbilisi, Georgia Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Key Customer Success Manager to join our team! Your main tasks will be: Closely tracking and analyzing the User Experience of our Key Clients; Identifying any risks of client loss and suggesting retention methods; Showing initiative in enhancing the Customer Journey on our products; Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products; Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more); Maintaining clear and informative records about Key Client experience using our services. We expect from you: Fluent English (Chinese or Spanish is a plus) Experience in an international environment, ideally working with clients Ability to handle time-sensitive situations and adapt quickly when circumstances change Strong attention to detail and the ability to process large amounts of information quickly Ability to come up with sound ideas and professional solutions to complex cases Confidence in presenting a professional opinion and persuading others of its merit Strong computer skills (Internet, G-Suite, MS Office) Insight into people and the ability to understand what they really need Stress resistance, a proactive attitude and a can-do mindset What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ROLE OVERVIEW You’ll be LangChain’s first Emerging Talent Recruiter, and you’ll build our intern and new grad program from scratch. Many of the best early-career engineers already build on LangChain and LangGraph. Your job is to hire them first and turn schools, student groups, and campus communities into a lasting pipeline for LangChain. WHAT YOU’LL DO - Stand up and scale intern and new grad hiring, starting with engineering. - Build partnerships with universities, career centers, student groups, and hackathons. - Own full-cycle recruiting for interns and new grads, grow into supporting full cycle recruiting for other technical teams - Work with leaders to forecast hiring needs and tie each cohort to company priorities. - Set up the processes, tools, and metrics we’ll use to track and improve the program. - Support with talent brand and marketing initiatives. WHAT YOU’LL NEED - 4+ years of recruiting experience, including 2+ in university or early-career recruiting at a high-growth company. - Experience building or scaling an intern or new grad program, with numbers to show for it. - Strong relationships with universities and outside partners. - Ability to work independently, run several hiring cycles at once, and make decisions with data. - Clear communication, including explaining LangChain’s mission to early-career engineers. NICE TO HAVE - Experience recruiting engineering, product, or data talent. - Time at an early-stage or venture-backed startup. - Experience running campus events, hackathons, or technical programs. WHAT WE OFFER - A blank page. You’re our first hire in this role. You decide how we find, hire, and grow early-career talent. - A product students already use. Many of the engineers you’ll recruit already build with LangChain and LangGraph, so you start with real credibility on campus. - Room to grow. We’re about 400 people and still growing fast. As the program grows, your scope grows with it. - A team that moves. We aim high, ship early, and say what we see. You’ll work with recruiters and hiring managers who move quickly and care about the details. Compensation - Annual salary range: $135,000- $190,000 - Competitive benefits & equity - Flexible time off - monthly stipends for technology and health COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Remote (Canada) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our largest customers run complex operations, and when something isn’t working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution. That’s where you come in! We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you. This isn’t a role where you make a recommendation and hand it off. One week you might be diagnosing a failing payroll integration, the next coordinating an engineering fix, and the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard! WHAT YOU'LL DO - Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. - Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. - Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience - Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams. WHAT WE'RE LOOKING FOR - 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. - Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. - Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. - Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. - A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. - A deep curiosity that drives you to reason from first principles and dig until you find the root cause. - A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow. WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. THE INTERVIEW PROCESS At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works: 1. Application Review 2. Case Study 3. Case Study Interview 4. Hiring Manager Interview (s) 5. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our largest customers run complex operations, and when something isn’t working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution. That’s where you come in! We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you. This isn’t a role where you make a recommendation and hand it off. One week you might be diagnosing a failing payroll integration, the next coordinating an engineering fix, and the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard! WHAT YOU'LL DO - Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. - Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. - Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience - Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams. WHAT WE'RE LOOKING FOR - 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. - Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. - Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. - Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. - A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. - A deep curiosity that drives you to reason from first principles and dig until you find the root cause. - A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow. WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. THE INTERVIEW PROCESS At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works: 1. Application Review 2. Case Study 3. Case Study Interview 4. Hiring Manager Interview (s) 5. Culture Interview 6. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Bulgaria, Georgia, Poland, Romania, Uzbekistan Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client California-based plumbing services company established in 1994, specializing in commercial plumbing, maintenance, repairs, and installations. With a well-established presence in Southern California and a growing service operation, the company focuses on reliable service delivery, customer satisfaction, and operational efficiency. What You’ll Do Clean up and validate existing data in ServiceTitan and LuxorCRM, correcting errors, duplicates, and missing information Ensure account ownership, contact details, referral sources, and campaign data are accurate and consistent across both platforms Manage daily data exports and imports from ServiceTitan to LuxorCRM, applying the correct reference tags Create and update sales opportunities in both systems, verifying estimate values and account details Identify, document, and escalate data discrepancies and recurring issues to the sales team What You Bring Professional experience in data entry, sales operations, or CRM data maintenance Strong attention to detail and ability to handle repetitive, high-volume data tasks Proficiency in spreadsheets, including CSV imports/exports, lookups, deduplication, and data reconciliation Ability to learn new platforms quickly through vendor training Nice to have Hands-on experience with ServiceTitan or LuxorCRM. Experience in field services or trades such as plumbing, HVAC, or electrical. Previous experience with CRM data migration or cleanup projects. English level Upper-intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matter.

Location: Turkey; Bosnia & Herzogovina; Estonia; Spain; North Macedonia; Serbia; Slovakia; Malta; Moldova; Montenegro; Portugal; Italy; Latvia; Albania; United Kingdom; Czech Republic; Greece; Cyprus; Netherlands; Kosovo; Malaysia; Yerevan; Bulgaria; Slovenia; Romania; Poland; Bosnia and Herzegovina; Czechia; Georgia; Croatia; South Africa Workplace: Remote [https://app.ashbyhq.com/api/images/user-content/b540b9e2-0673-4d2d-91fd-e293658f4f6a/d5db35d1-81f0-4140-b61c-f3fb1004c7d1/job%20ad%20visual.png] Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter -you’ll feel at home with us. THE ROLE We're building an AI-powered entertainment studio producing addictive vertical micro-drama series for US audiences, primarily women aged 35–55. We're looking for a creative director with exceptional storytelling instincts, strong cinematic taste, and a deep understanding of human emotions. Your mission is simple: turn good scripts into emotionally powerful episodes that people can't stop watching. You'll work with screenwriters, AI video creators, and editors, taking creative ownership from script review to the final finished episode. You won't need to write the scripts or generate every video yourself. Your role is to guide the creative execution, identify what needs improvement, and ensure every episode meets our standards. No AI experience? No problem. We’re looking for exceptional storytellers and filmmakers, not AI experts. If you’re a talented screenwriter or director, we’ll teach you everything you need to know about AI filmmaking technologies. We believe AI is opening up incredible new opportunities for creative professionals, allowing them to bring their ideas to life faster and with fewer traditional production limitations. You’ll have the opportunity to learn cutting-edge tools, develop valuable new skills, and become part of the next generation of filmmaking. WHAT YOU'LL DO 1. Script Review & Creative Direction - Review season storylines and individual episode screenplays. - Evaluate storytelling, emotional impact, character motivations, hooks, and cliffhangers. - Approve scripts or provide specific, actionable feedback to screenwriters. - Add directing instructions only when necessary. If the script is already strong and production-ready, approve it without unnecessary changes. 2. Direct AI Video Production - Establish the visual style and creative standards for each series. - Guide AI video creators on cinematography, framing, character performance, lighting, and emotional delivery. - Review generated footage and identify scenes or shots that need improvement. - Maintain visual consistency and quality across episodes. 3. Editing & Final Approval - Review episode edits for pacing, tension, emotional impact, music, sound design, and visual storytelling. - Give clear, prioritized feedback to editors. - Approve final episodes before release. - Ensure the finished video delivers the intended emotional experience. 4. Production Quality & Efficiency - Work with multiple AI video creators and editors. - Help the team increase production speed without sacrificing creative quality. - Identify recurring production problems and improve workflows. - Use audience feedback and retention data to improve future episodes. WHO YOU ARE - Exceptional storytelling instincts – you understand why audiences feel anger, excitement, suspense, satisfaction, and anticipation. - Strong cinematic judgment – you know how camera angles, acting, editing, lighting, and sound influence emotions. - Experience in directing or filmmaking – ideally film, television, serialized drama, or narrative short-form video. - Understanding of AI filmmaking – you know the capabilities and limitations of AI video generation and how they affect production decisions. - Strong attention to detail – you easily spot continuity errors, weak performances, awkward cuts, or emotional moments that don't work. - Clear communicator – you can explain exactly what's wrong, why it matters, and how to fix it. - Pragmatic – you don't make changes just to make changes. You know when something is good enough to approve. - Comfortable with fast-paced production – you can make strong creative decisions quickly. - Excellent English communication skills. BIG PLUS - Experience directing drama, romance, thrillers, soap operas, or telenovelas. - Experience with AI filmmaking tools such as Kling, Runway, Seedance, or similar. - Experience leading creative production teams. - Understanding of audience retention and performance-driven storytelling. WHAT SUCCESS LOOKS LIKE - Episodes consistently deliver strong emotional impact, hooks, and cliffhangers. - Screenwriters and AI creators receive clear, useful feedback without unnecessary revisions. - The team produces more high-quality episodes while keeping production costs under control. - Finished episodes maintain consistent cinematic quality and improve based on audience feedback. THE RECRUITMENT PROCESS Apply - A simple form that helps us know who’s stepping into our world. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space. Interview -A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together. FIXED SERVICE FEE €2,000–5,000 monthly service fee, depending on experience. ❕Please note that this role is based on a contract/freelance agreement. LOCATION Remote, hiring across selected European countries and South Africa. RECRUITMENT PROCESS 1. Application and portfolio review. 2. AI interview. 3. Practical creative directing test. 4. Interview and trial period. PERKS & BENEFITS - Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness. - Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. - A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. - Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. - A budget for your home office setup so you’re comfortable working how you like and where you like. - Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. - Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. - For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.) Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Costa Rica - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.