Location: Kazakhstan
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Moldova
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Latvia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Georgia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Estonia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Azerbaijan
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Armenia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English.
Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations.
Please submit at least two writing samples, so we can get a feel of your writing style and approach.
You must have:
Excellent writing skills
Native-level English (or C1 minimum)
2+ years of experience writing B2B content
Technical writing experience preferred
Good research skills
An ability to understand complex terminology
Experience writing for different industries and clients (preferred)
Great attention to detail
If you are:
Passionate about writing
Creative
Interested in tech
Eager to learn
An independent worker
Highly organized
Agile and proactive
Solutions-oriented
A team player
Able to work EST hours
We’d like to hear from you!
Location: Berlin, Germany; Helsinki, Finland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our mission is to transform the way people shop and eat, connecting consumers, restaurants, shops, and riders to bring the neighbourhood to their door. We're redefining convenience by giving customers the ability to buy what they want, as they want it, when and where they want it.
Deliveroo is a technology-driven company at the forefront of one of the world's most dynamic industries. We are a relatively small team making a very large impact, moving fast, valuing ownership, and tackling some of the most interesting challenges in global commerce. We're driven by innovation, autonomy, and the ambition to deliver exceptional experiences for our customers, partners, and riders alike.
What You'll Be Doing
You will own frontline operational performance across two closely linked parts of Deliveroo's customer support network: an in-house Global Escalations team of around 50 agents based across the UK and Georgia, and the outsourced network delivering support on our behalf through three BPO partners and three Shared Service Centres, circa 1,500 agents across multiple locations, including the team leads and ops managers embedded within those outsourced functions.
Global Escalations sits at the heart of Deliveroo's most critical customer moments. The team manages our most sensitive, high-risk, and high-impact contacts, including complaints escalated to the Executive team. As the leader directly accountable for this recovery-focused centre of excellence, you will ensure the team operates with exceptional skill, judgement, and empathy, protecting Deliveroo's reputation, driving improvement through root cause analysis, and embedding a culture of integrity and customer-first recovery across the organisation.
For the outsourced network, you own how performance is delivered day to day, working closely with the team leads and ops managers embedded in each BPO and Shared Service Centre, not just the vendor relationship at arm's length. You own the operational rigour needed to make the network the best in class, from an experience and consistency perspective, across every market it supports.
Your key objective is to drive qualitative improvements to the customer experience, measured through CSAT, while balancing cost metrics like average handling time (AHT) and refund costs, rather than trading one off against the other. You will be the voice of Support to Deliveroo's market General Managers, taking full accountability for the Support experience in your markets, and you will partner closely with cross-functional Support & Operations teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that positively impact all three sides of the marketplace: customers, riders, and merchants.
You Will…
Own frontline operational performance delivered through the in-house Global Escalations team (UK and Georgia) and the outsourced network (3 BPOs, 3 Shared Service Centres, circa 1,500 agents), including the team leads and ops managers within those outsourced functions
Lead and develop the Global Escalations team directly, managing our most sensitive and reputation-critical contacts with judgement, empathy, and rigorous root cause analysis
Drive qualitative improvements to the customer experience, tracked through CSAT, while balancing cost metrics like AHT and refund costs
Act as the voice of Support to Deliveroo market GMs, taking full accountability for the Support experience in your markets and representing their priorities back into the function
Partner with Support & Operations cross-functional teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that improve the experience for customers, riders, and merchants
Design and run performance frameworks that hold BPO and SSC team leads and ops managers accountable for quality, SLA adherence, and CSAT, fostering a culture of partnership rather than pure oversight
Standardise processes and playbooks across outsourced partners and sites where it drives consistency, while respecting genuine market and site-specific differences
Diagnose and help bring down attrition and quality issues across the outsourced network, working with BPO and SSC leadership on the retention, engagement, and workforce planning changes needed
Partner with Product and Technology to shape the roadmap for customer support systems and channel strategy, identifying opportunities to enhance efficiency and automation across both in-house and outsourced teams
Build and maintain strong relationships with stakeholders across HR, Legal, and Policy to ensure service delivery evolves in line with business priorities
Drive data-informed improvement through analysis of contact drivers, escalation themes, and customer sentiment, translating insight into action for both Global Escalations and the outsourced network
Represent the function at relevant Weekly Business Reviews and senior forums, providing visibility on performance, risk, and recovery across both the in-house team and the outsourced network
Participate in the 24/7 Leadership Team on-call rota
Shape functional strategy and set OKRs for contact centre Support across Deliveroo markets, growing the remit from directing your own team to leading leaders, in line with DoorDash's Team Management career framework
Grow and develop the managers and leaders within your network, including Team Leads inside Global Escalations and the team leads and ops managers at each BPO and Shared Service Centre, building the next generation of people leaders
Our humble expectations
Extensive contact centre, BPO, or shared service centre leadership experience in a fast-paced, consumer-facing environment
Proven experience managing outsourced or vendor relationships at scale, including the team lead and ops manager layer embedded within partner organisations, not just the commercial relationship
Experience leading escalations or complaint handling in a reputation-sensitive environment, with strong judgement and the ability to drive recovery from the most sensitive customer moments
A track record of bringing consistency and governance across multiple outsourced partners while respecting genuine local and market differences
Experience diagnosing and reducing attrition while improving quality, in a large-scale, multi-site support operation
A data-driven approach to balancing customer experience (CSAT) against cost metrics such as AHT and refund rate, without trading one off blindly against the other
Experience representing a support or operations function to senior commercial stakeholders, such as General Managers or market leadership, taking full accountability for their experience of the function
Experience partnering with cross-functional teams such as Workforce Management, Training, Quality, and Policy to drive improvements across a multi-sided marketplace
Exceptional stakeholder management and communication skills, with the ability to influence senior leaders and work cross-functionally with Product, Legal, Policy, and People teams
Strong analytical ability, comfortable turning contact driver, escalation, and sentiment data into action
Strong people leadership skills, with experience building and developing a dispersed in-house team and driving performance indirectly through partner leadership
A self-starter mindset, a can-do attitude, and willingness to be hands-on in a fast-moving, multi-geography environment
Proven strategic mindset with a track record of shaping and executing operational strategies across multiple markets and vendors
Deep operational understanding, including customer service design, vendor management, and process optimisation
Demonstrated ability to deliver results in high-volume, complex environments with multiple priorities
Experience partnering with Product and Tech to drive tooling, system, and automation improvements
A mindset focused on continuous improvement, customer advocacy, and operational excellence
Demonstrated ability to operate at a 'leads leaders' level per DoorDash's Levels and Expectations framework (Team Management track): shaping strategy and OKRs beyond your own team, and developing managers who in turn develop their own teams
Meets the senior people-leadership bar DoorDash expects at this level: effectively leads a high-performing team, fosters a culture of belonging and engagement, and takes full accountability for the people outcomes of a large, dispersed organisation
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Dubai, United Arab Emirates; London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Why Deliveroo?
Our mission is to transform the way people shop and eat, connecting consumers, restaurants, shops, and riders to bring the neighbourhood to their door. We're redefining convenience by giving customers the ability to buy what they want, as they want it, when and where they want it.
Deliveroo is a technology-driven company at the forefront of one of the world's most dynamic industries. We are a relatively small team making a very large impact, moving fast, valuing ownership, and tackling some of the most interesting challenges in global commerce. We're driven by innovation, autonomy, and the ambition to deliver exceptional experiences for our customers, partners, and riders alike.
What You'll Be Doing
You will own frontline operational performance across two closely linked parts of Deliveroo's customer support network: an in-house Global Escalations team of around 50 agents based across the UK and Georgia, and the outsourced network delivering support on our behalf through three BPO partners and three Shared Service Centres, circa 1,500 agents across multiple locations, including the team leads and ops managers embedded within those outsourced functions.
Global Escalations sits at the heart of Deliveroo's most critical customer moments. The team manages our most sensitive, high-risk, and high-impact contacts, including complaints escalated to the Executive team. As the leader directly accountable for this recovery-focused centre of excellence, you will ensure the team operates with exceptional skill, judgement, and empathy, protecting Deliveroo's reputation, driving improvement through root cause analysis, and embedding a culture of integrity and customer-first recovery across the organisation.
For the outsourced network, you own how performance is delivered day to day, working closely with the team leads and ops managers embedded in each BPO and Shared Service Centre, not just the vendor relationship at arm's length. You own the operational rigour needed to make the network the best in class, from an experience and consistency perspective, across every market it supports.
Your key objective is to drive qualitative improvements to the customer experience, measured through CSAT, while balancing cost metrics like average handling time (AHT) and refund costs, rather than trading one off against the other. You will be the voice of Support to Deliveroo's market General Managers, taking full accountability for the Support experience in your markets, and you will partner closely with cross-functional Support & Operations teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that positively impact all three sides of the marketplace: customers, riders, and merchants.
You Will…
Own frontline operational performance delivered through the in-house Global Escalations team (UK and Georgia) and the outsourced network (3 BPOs, 3 Shared Service Centres, circa 1,500 agents), including the team leads and ops managers within those outsourced functions
Lead and develop the Global Escalations team directly, managing our most sensitive and reputation-critical contacts with judgement, empathy, and rigorous root cause analysis
Drive qualitative improvements to the customer experience, tracked through CSAT, while balancing cost metrics like AHT and refund costs
Act as the voice of Support to Deliveroo market GMs, taking full accountability for the Support experience in your markets and representing their priorities back into the function
Partner with Support & Operations cross-functional teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that improve the experience for customers, riders, and merchants
Design and run performance frameworks that hold BPO and SSC team leads and ops managers accountable for quality, SLA adherence, and CSAT, fostering a culture of partnership rather than pure oversight
Standardise processes and playbooks across outsourced partners and sites where it drives consistency, while respecting genuine market and site-specific differences
Diagnose and help bring down attrition and quality issues across the outsourced network, working with BPO and SSC leadership on the retention, engagement, and workforce planning changes needed
Partner with Product and Technology to shape the roadmap for customer support systems and channel strategy, identifying opportunities to enhance efficiency and automation across both in-house and outsourced teams
Build and maintain strong relationships with stakeholders across HR, Legal, and Policy to ensure service delivery evolves in line with business priorities
Drive data-informed improvement through analysis of contact drivers, escalation themes, and customer sentiment, translating insight into action for both Global Escalations and the outsourced network
Represent the function at relevant Weekly Business Reviews and senior forums, providing visibility on performance, risk, and recovery across both the in-house team and the outsourced network
Participate in the 24/7 Leadership Team on-call rota
Shape functional strategy and set OKRs for contact centre Support across Deliveroo markets, growing the remit from directing your own team to leading leaders, in line with DoorDash's Team Management career framework
Grow and develop the managers and leaders within your network, including Team Leads inside Global Escalations and the team leads and ops managers at each BPO and Shared Service Centre, building the next generation of people leaders
Skills & Experience You'll Need
Extensive contact centre, BPO, or shared service centre leadership experience in a fast-paced, consumer-facing environment
Proven experience managing outsourced or vendor relationships at scale, including the team lead and ops manager layer embedded within partner organisations, not just the commercial relationship
Experience leading escalations or complaint handling in a reputation-sensitive environment, with strong judgement and the ability to drive recovery from the most sensitive customer moments
A track record of bringing consistency and governance across multiple outsourced partners while respecting genuine local and market differences
Experience diagnosing and reducing attrition while improving quality, in a large-scale, multi-site support operation
A data-driven approach to balancing customer experience (CSAT) against cost metrics such as AHT and refund rate, without trading one off blindly against the other
Experience representing a support or operations function to senior commercial stakeholders, such as General Managers or market leadership, taking full accountability for their experience of the function
Experience partnering with cross-functional teams such as Workforce Management, Training, Quality, and Policy to drive improvements across a multi-sided marketplace
Exceptional stakeholder management and communication skills, with the ability to influence senior leaders and work cross-functionally with Product, Legal, Policy, and People teams
Strong analytical ability, comfortable turning contact driver, escalation, and sentiment data into action
Strong people leadership skills, with experience building and developing a dispersed in-house team and driving performance indirectly through partner leadership
A self-starter mindset, a can-do attitude, and willingness to be hands-on in a fast-moving, multi-geography environment
Proven strategic mindset with a track record of shaping and executing operational strategies across multiple markets and vendors
Deep operational understanding, including customer service design, vendor management, and process optimisation
Demonstrated ability to deliver results in high-volume, complex environments with multiple priorities
Experience partnering with Product and Tech to drive tooling, system, and automation improvements
A mindset focused on continuous improvement, customer advocacy, and operational excellence
Demonstrated ability to operate at a 'leads leaders' level per DoorDash's Levels and Expectations framework (Team Management track): shaping strategy and OKRs beyond your own team, and developing managers who in turn develop their own teams
Meets the senior people-leadership bar DoorDash expects at this level: effectively leads a high-performing team, fosters a culture of belonging and engagement, and takes full accountability for the people outcomes of a large, dispersed organisation
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: US, Remote
Workplace: remote
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
The Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.
They will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention.
KEY OUTCOMES
Outcome 1: Define, test, and secure approval of 15Five’s company story
Within the first 90 days, review the interim website messaging against buyer research and recommend what to keep or change
Deliver a top-down company narrative (company story, AI point of view, problems we solve, proof) approved by the CEO
Establish 15Five’s voice and tone direction
Outcome 2: Connect our AI products into one portfolio story
Build a portfolio framework that maps each AI product to the performance management and people management problems it solves, approved by the executive sponsor
Maintain one approved product narrative that Product, Sales, and Marketing all work from
Ensure every published product claim has passed accuracy review
Place each new AI product into the portfolio story as it reaches market
Outcome 3: Turn messaging into new-logo demand and customer adoption
Test core messaging with buyers before broad rollout, and use the results to guide internal decision making
Supply the narrative and content for product launches and the related enablement
Deliver win/loss and competitive insights, battle cards, and objection handling, including price and objections
Establish baselines and report on messaging resonance using pipeline, win rate, and adoption at each scheduled positioning review
Outcome 4: Set customer proof standards and inform pricing and packaging
Set customer story criteria and the interview guide in partnership with content marketing and the marketing team.
Provide market, buyer, and competitive input to pricing and packaging decisions
COMPETENCIES
Strategic Narrative & Positioning
Repositions an established brand without alienating current customers. Builds the story from the company level down before working on product-level messaging, and frames AI around the problems it solves for HR leaders and managers, never AI for its own sake.
Customer & Buyer Obsession
Is obsessed with the unmet needs in performance management and people management. Grounds messaging in what buyers and customers actually experience.
Evidence-Based Judgment
Settles disagreements with buyer message testing, win/loss interviews, and call evidence. Does not treat internal opinion (including executive opinion) or AI-generated output as buyer evidence, and does not let research delay timely recommendations.
Executive Influence
Leads the writing on a story many senior leaders have opinions about. Pulls the useful part out of conflicting views, presents a clear recommendation, and holds it under pressure without becoming defensive. Knows when to escalate and when to keep negotiating.
AI & Technical Translation
Understands AI well enough to translate capabilities accurately without overselling. Builds credibility with the CTO and Director of Product, cuts product detail without losing accuracy, and separates accuracy feedback from preferences about framing.
Writing, Voice & Tone
Exceptional writer with a strong sense of voice and tone. Sets the standard that others apply across web, campaigns, sales materials, and customer stories.
Cross-Functional Partnership & Execution
Carries strategy through to execution with demand generation, content, design, and Enablement. Earns sellers’ trust by joining real deals and turns Sales’ instincts into testable hypotheses. Builds on work in progress rather than starting over.
Prioritization & AI-Enabled Productivity
Assesses trade-offs and agrees on priorities before taking on new work. Uses AI to build frameworks and run research, competitive analysis, and buyer analysis quickly.
DESIRED EXPERIENCE
10–12+ years in B2B SaaS product marketing, including at least one company-level repositioning
Track record making AI or technically complex products clear and credible to business buyers; HR tech experience is a strong plus
Experience bringing conflicting senior stakeholders to alignment using evidence
Hands-on buyer research, message testing, win/loss, and competitive analysis
Portfolio or solution messaging across multiple products
A writing portfolio that shows a strong command of voice and tone
Confident without ego; comfortable building on work already in progress
SCHEDULE/WORK LOCATION
This is a full-time, salaried exempt position.
The typical work week will be Monday through Friday, between the hours of 8:00 am and 5:00 pm (flexible), working an expected 40+ hours/week. Ability to accommodate early-morning or after-hours meetings at least 4 days a week is a must due to collaboration across various time zones.
We offer amazing benefits that align with our values and culture at 15Five.
Your Health & Wellbeing
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Your Life
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Annual Base Pay Range, US Full-Time Staff Product Marketing Manager.
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
Location: Washington, District of Columbia, United States
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking an on-site
Administrative Assistant
to provide administrative and executive support to the U.S. International Development Finance Corporation (DFC), Office of the Chief Executive (CEO). This position will serve as a key company representative, providing consistent customer service, clerical support, and day-to-day administrative assistance to DFC’s front office and senior leadership.
This is a fully on-site position and requires regular in-person attendance at the DFC office in Washington, DC.
Responsibilities
The Contractor will work for the Office of the Chief Executive (CEO) performs general clerical, administrative and secretarial support services as assigned in support of the DFC mission and provides information related to administrative and procedural matters as follows but not limited to:
Office and Executive Administrative Support:
Manage calendars, schedule meetings, coordinate appointments, and arrange conference rooms or virtual meeting resources, as assigned.
Prepare meeting agendas, attendance lists, briefing materials, meeting packets, and follow-up action-item lists.
Draft, edit, format, proofread, and distribute routine correspondence, memoranda, reports, presentations, and other documents.
Receive, screen, route, and track incoming correspondence, telephone calls, requests, and inquiries.
Maintain electronic and paper files in accordance with DFC records-management requirements.
Support data entry, spreadsheet maintenance, tracking logs, dashboards, and routine reports.
Support the preparation, routing, tracking, and filing of procurement, travel, financial, human-resources, facilities, and administrative documents, as assigned.
Monitor shared email inboxes or service queues and route requests to the appropriate DFC office or authorized individual.
Meeting, Event, and Communication Support:
Coordinate logistics for meetings, training sessions, events, and conferences.
Prepare conference rooms and ensure requested materials, equipment, and participant information are available.
Coordinate with facilities staff, information technology personnel, security staff, and other stakeholders to support meetings and events.
Prepare notes, action items, and follow-up correspondence when requested.
Provide professional support to DFC personnel, external stakeholders, and visitors.
Records and Information Management:
Organize, maintain, and retrieve official and working files.
Ensure documents are accurately named, stored, and retained in designated systems.
Protect sensitive, confidential, proprietary, and personally identifiable information.
Follow DFC procedures for records retention, information handling, and disposition.
Maintain status trackers for assignments, correspondence, deliverables, and office actions.
General Administrative Support:
Order, receive, and organize office supplies and administrative materials, as directed.
Assist with onboarding logistics, workspace coordination, and administrative orientation for new personnel, as authorized.
Support routine administrative research, information gathering, and report preparation.
Perform other administrative tasks within the scope of this PWS that are assigned by an authorized Government official.
Schedule appointments, gives information to callers, takes dictation, and otherwise relieves officials of clerical work and minor administrative and business details. Reserves conference rooms and request facilities services. When required, prepare and/or makes requests for (a) official transportation within and outside Washington D.C. for executive (b) office/conference room reservations for visitors or other personnel.
Compensation
This is a Service Contract Act (SCA)-covered position. The hourly rate is $28.85, plus $5.42 per hour in applicable health and welfare fringe benefits, in accordance with SCA provisions.
Qualifications
At least four (4) years of progressively responsible administrative, clerical, executive-assistant, secretarial, office-management, customer-service, or records-management experience is required.
At least two (2) years of the required experience shall include direct support to senior management, executive leadership, a front office, or a comparable high-visibility professional environment.
Minimum Education – High school diploma or equivalent is required.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat, and shared electronic-file or collaboration systems is required.
Strong written and verbal communication skills.
Demonstrated ability to prioritize competing assignments, meet deadlines, maintain confidentiality, and exercise professional judgment.
Create and maintain calendars, spreadsheets, correspondence, reports, meeting materials, tracking logs, and electronic files without extensive Government training.
Preferred Qualifications
Experience in a executive office, C-suite office, or similarly structured corporate or public-sector organization is strongly preferred.
An associate’s degree, bachelor’s degree, or relevant professional certification in business administration, office management, communications, public administration, or a related field is preferred.
Below is the pay range aligned with this position. When creating an offer, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive.
Hourly pay range:
$28.85
—
$28.85 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: New York Office; New York
The Total Rewards team at Chainalysis shapes how we compensate, support, and invest in our people globally. Sitting within the People function, the team owns compensation programs, benefits strategies, and employee wellbeing initiatives across every location where we operate. As Chainalysis grows and the Web3 industry evolves, the team plays a central role in attracting and retaining top talent through market-competitive, fair, and transparent rewards programs.
The Director, Total Rewards will lead the development and execution of compensation and benefits strategies across our global footprint. This role owns salary structures, job architecture, incentive plans, equity programs, and benefits. The Director will partner with senior leadership, Revenue Operations, and cross-functional teams to align rewards programs with business objectives. This is a US-based position with global scope.
In this role, you’ll:
- Review, refine, and execute a Total Rewards strategy aligned with business objectives in the Web3 industry
- Partner with leadership to align compensation and benefits programs with business growth and competitive market position
- Drive data-informed decision-making through market analysis and industry benchmarking
- Own all global compensation programs and frameworks, including salary structures, job architecture, annual incentive plans, and salary, bonus, and equity review processes
- Lead the assessment, refinement, and maturation of global job architecture and leveling frameworks, including addressing legacy inconsistencies and role evolution
- Develop and maintain market pricing methodologies that reflect the dynamics of the Web3 industry
- Promote pay equity and transparency across all locations
- Oversee executive compensation programs and manage Compensation Committee meetings in partnership with Legal and the Head of People
- Advise Revenue Operations and Sales Leadership on the design, governance, and evolution of global Sales Compensation plans
- Design and implement benefits strategies that enhance employee wellbeing and reflect company values
- Manage vendor relationships, including global and in-country brokers, for all company-sponsored benefit plans
- Design and deploy time off, leave policies, and ancillary benefits aligned with company strategy
- Maintain regulatory compliance across all global jurisdictions
- Build and deliver training and communications so leaders and employees understand and value total rewards offerings
- Develop feedback mechanisms to continuously improve total rewards approaches
- Lead and develop a small team of compensation and benefits professionals
- Foster a business-centered approach that balances flexibility and agility with consistent principles
We’re looking for candidates who have:
- 10+ years of progressive experience in total rewards, with at least 5 years in leadership roles
- Proven track record developing and implementing global compensation and benefits strategies
- Experience managing executive compensation programs and supporting compensation committees
- Demonstrated ability to build and scale programs in high-growth, fast-paced environments
- International benefits experience across multiple countries and regions
- Deep understanding of global compensation practices, job architecture, and salary structures
- Strong financial acumen and analytical skills for budgeting and forecasting
- Knowledge of regulatory requirements across multiple jurisdictions
- Excellent communication skills with the ability to translate complex concepts for diverse audiences
Nice to have experience:
- Experience with equity compensation programs and incentive plan design in the Web3 or technology industry
- Background in building total rewards programs at companies undergoing rapid scaling
- Experience advising on sales compensation plan design and governance
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re looking for a Creative Director to lead creative for Brand Experiential, the team behind how Figma shows up in the real world. That starts with Config, our biggest moment of the year, and extends to the activations, partnerships, and community moments where people meet Figma face to face. You’ll set the creative vision for each of them and lead a small but mighty team in making them real.
You’ll lead, manage, and grow a team of designers, balancing hands-on creative direction with the craft instincts to jump in when the work calls for it. You care as much about how an idea is pitched and shaped in its earliest form as you do about how it lands in its final execution.
You’ll partner closely with cross-functional creative leadership across Brand, Marketing, and Product to keep our brand distinct, expressive, and unmistakably Figma — balancing experimentation and surprise with clarity, intentionality, and strong system thinking.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Manage and grow a team of 2–5 designers, hiring to fill gaps as your portion of the portfolio scales
Partner with cross-functional creative leadership, product designers, and marketers to improve team process and execution, and coach your team through setting creative direction and priorities
Develop a strong point of view on how Figma's brand shows up in your area and successfully advocate for it across the organization
Run and improve team rituals like critiques, reviews, and creative sprints
Stay in the work — balancing people leadership with hands-on creative direction and execution
Set and maintain a high creative bar through feedback, direction, and coaching
We’d love to hear from you if:
3+ years of creative/design management experience with a track record of building strong, resilient team culture and developing designers across skill levels
A proven track record of moving fluidly between pitching a concept, sketching it out, and shepherding it to final execution
A strong portfolio demonstrating conceptual and visual direction for events/activations
Experience influencing teams and stakeholders through strategic thinking, storytelling, and clear communication
A true player/coach mindset — as comfortable managing and developing people as you are getting hands-on with the work yourself
Comfort with ambiguity, thriving in fast-moving environments where priorities can shift quickly
While it’s not required, it’s an added plus if you also have:
Familiarity with AI-powered creative tools and workflows, and a point of view on how they expand rather than flatten creative expression
The ability to thrive in a fast-paced, evolving environment, bringing a sense of humor and a proactive, solution-oriented approach
Comfort exploring new methodologies and continuously pushing to improve both personal and team craft
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$235,000
—
$317,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: PT - Portugal
We are looking for a
Senior Graphics Engineer.
This role can be based
remotely
in the UK, Ireland, Portugal, Spain or from our
Barcelona
hub on a
hybrid basis
. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
We are looking for strong rendering expertise and a passion for delivering high-quality, high-performance visuals. You will work on real-time rendering features and optimizations that help our game look and run its best across a wide range of devices.
We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
At Scopely, we care deeply about what we do and want to inspire play, every day — whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily.
What You Will Do
Develop and optimize real-time rendering features on mobile platforms using Vulkan (Android) and Metal (iOS).
Work with clustered/meshlet-based geometry systems, implementing GPU-driven visibility, culling, and LOD.
Integrate and refine modern rendering techniques such as clustered/tiled lighting, temporal anti-aliasing (TAA), and super-resolution (TSR).
Assist in the development of real-time global illumination features in collaboration with senior technical staff, ensuring scalability across different device tiers.
Write and optimize shaders (HLSL/GLSL/MSL) for power-efficient mobile performance.
Profile GPU/CPU performance and analyze rendering bottlenecks using tools like RenderDoc, Perfetto, Xcode GPU Debugger, and Mali/Snapdragon profilers.
Contribute to GPU memory layout design, draw submission strategies, and render pass optimizations for tile-based GPUs.
Collaborate closely with engine and content teams to ensure visuals meet quality and performance goals across platforms.
Stay informed on industry rendering trends and suggest improvements to our pipeline.
What We Are Looking For
5+ years of graphics programming experience, with a focus on mobile platforms.
Strong C++ skills with experience working in performance-critical rendering code.
Solid knowledge of Vulkan and/or Metal APIs.
Experience with Unity’s Scriptable Render Pipeline (SRP), including extending or customizing SRPs.
Understanding of mobile GPU architecture (tiling, bandwidth, power constraints).
Proficiency in GPU performance profiling and optimization workflows.
Familiarity with compute-based rendering techniques, GPU-driven pipelines, and modern culling/visibility approaches.
Bonus Points
Experience with UE5’s Nanite/Lumen or equivalent advanced rendering solutions.
Background in custom engine development or low-level rendering systems.
Contributions to open-source graphics tools or technical publications.
Cross-platform rendering experience beyond mobile (PC/console).
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: IE - Ireland
We are looking for a
Senior Graphics Engineer.
This role can be based
remotely
in the UK, Ireland, Portugal, Spain or from our
Barcelona
hub on a
hybrid basis
. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
We are looking for strong rendering expertise and a passion for delivering high-quality, high-performance visuals. You will work on real-time rendering features and optimizations that help our game look and run its best across a wide range of devices.
We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
At Scopely, we care deeply about what we do and want to inspire play, every day — whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily.
What You Will Do
Develop and optimize real-time rendering features on mobile platforms using Vulkan (Android) and Metal (iOS).
Work with clustered/meshlet-based geometry systems, implementing GPU-driven visibility, culling, and LOD.
Integrate and refine modern rendering techniques such as clustered/tiled lighting, temporal anti-aliasing (TAA), and super-resolution (TSR).
Assist in the development of real-time global illumination features in collaboration with senior technical staff, ensuring scalability across different device tiers.
Write and optimize shaders (HLSL/GLSL/MSL) for power-efficient mobile performance.
Profile GPU/CPU performance and analyze rendering bottlenecks using tools like RenderDoc, Perfetto, Xcode GPU Debugger, and Mali/Snapdragon profilers.
Contribute to GPU memory layout design, draw submission strategies, and render pass optimizations for tile-based GPUs.
Collaborate closely with engine and content teams to ensure visuals meet quality and performance goals across platforms.
Stay informed on industry rendering trends and suggest improvements to our pipeline.
What We Are Looking For
5+ years of graphics programming experience, with a focus on mobile platforms.
Strong C++ skills with experience working in performance-critical rendering code.
Solid knowledge of Vulkan and/or Metal APIs.
Experience with Unity’s Scriptable Render Pipeline (SRP), including extending or customizing SRPs.
Understanding of mobile GPU architecture (tiling, bandwidth, power constraints).
Proficiency in GPU performance profiling and optimization workflows.
Familiarity with compute-based rendering techniques, GPU-driven pipelines, and modern culling/visibility approaches.
Bonus Points
Experience with UE5’s Nanite/Lumen or equivalent advanced rendering solutions.
Background in custom engine development or low-level rendering systems.
Contributions to open-source graphics tools or technical publications.
Cross-platform rendering experience beyond mobile (PC/console).
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: GB - United Kingdom
We are looking for a
Senior Graphics Engineer.
This role can be based
remotely
in the UK, Ireland, Portugal, Spain or from our
Barcelona
hub on a
hybrid basis
. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
We are looking for strong rendering expertise and a passion for delivering high-quality, high-performance visuals. You will work on real-time rendering features and optimizations that help our game look and run its best across a wide range of devices.
We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
At Scopely, we care deeply about what we do and want to inspire play, every day — whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily.
What You Will Do
Develop and optimize real-time rendering features on mobile platforms using Vulkan (Android) and Metal (iOS).
Work with clustered/meshlet-based geometry systems, implementing GPU-driven visibility, culling, and LOD.
Integrate and refine modern rendering techniques such as clustered/tiled lighting, temporal anti-aliasing (TAA), and super-resolution (TSR).
Assist in the development of real-time global illumination features in collaboration with senior technical staff, ensuring scalability across different device tiers.
Write and optimize shaders (HLSL/GLSL/MSL) for power-efficient mobile performance.
Profile GPU/CPU performance and analyze rendering bottlenecks using tools like RenderDoc, Perfetto, Xcode GPU Debugger, and Mali/Snapdragon profilers.
Contribute to GPU memory layout design, draw submission strategies, and render pass optimizations for tile-based GPUs.
Collaborate closely with engine and content teams to ensure visuals meet quality and performance goals across platforms.
Stay informed on industry rendering trends and suggest improvements to our pipeline.
What We Are Looking For
5+ years of graphics programming experience, with a focus on mobile platforms.
Strong C++ skills with experience working in performance-critical rendering code.
Solid knowledge of Vulkan and/or Metal APIs.
Experience with Unity’s Scriptable Render Pipeline (SRP), including extending or customizing SRPs.
Understanding of mobile GPU architecture (tiling, bandwidth, power constraints).
Proficiency in GPU performance profiling and optimization workflows.
Familiarity with compute-based rendering techniques, GPU-driven pipelines, and modern culling/visibility approaches.
Bonus Points
Experience with UE5’s Nanite/Lumen or equivalent advanced rendering solutions.
Background in custom engine development or low-level rendering systems.
Contributions to open-source graphics tools or technical publications.
Cross-platform rendering experience beyond mobile (PC/console).
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: Orlando, FL, United States
Location:
Orlando, FL office (not remote)
Status:
Project-based
Pay:
$17.00 USD per hour
Benefits:
Flexible schedule
Hours:
8-40 per week
Requirement:
Fluent reading, writing, understanding, and typing in
Urdu
(
ur_pk
)
Why Join Us?
Daily Perks & Occasional Treats:
Fully stocked snack bars to keep you powered up every day, plus periodic team lunches and social events on the house.
Culture & Connection:
Join a friendly, collaborative environment where team members genuinely support one another.
Growth & Impact:
We invest in our people. We prioritize internal promotions and clear career pathways so you can build a long-term future here.
With Productive Playhouse, native
Urdu
speakers can make extra money by working flexible hours!
We are seeking a detail-oriented and motivated
Urdu Transcriber
to join our team. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently, while maintaining knowledge of client-specific conventions and standards. The ideal candidate will have strong listening skills, excellent grammar, and a keen eye for detail.
You can work a minimum of 8 hours per week up to 40 hours maximum per week!
Key Responsibilities:
Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar.
Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions.
Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies.
Refer to current training materials and guidelines as needed to ensure compliance and quality.
Review and proofread transcripts for accuracy and completeness.
Report any technical issues or concerns to the appropriate channels promptly.
Suggest opportunities for process improvement to enhance efficiency and quality.
Manage time effectively to meet established deadlines and maintain high levels of productivity and quality.
Handle confidential information with discretion and adhere to all privacy and security guidelines.
Participate in other projects and tasks as assigned.
Qualifications & Skills:
Typing speed of 40 WPM in
Urdu (
ur_pk
)
or higher is preferred.
Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling.
Ability to quickly learn and adapt to client-specific style guides and written domain conventions.
Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products.
Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace.
Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization.
Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods.
Demonstrated ability to consistently meet deadlines and maintain high standards of work.
Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality.
Requirements:
High school diploma or equivalent, additional training in linguistics, transcription, or related fields is a plus.
Must be authorized to work in the United States; the company does not provide any work sponsorship.
Minimum age: 18 years or older.
Reliable transportation to commute to on-site facilities, as required.
Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test.
Physical Requirements:
Ability to move around the office and other work environments, including standing and walking for extended periods.
Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks.
Ability to bend, reach, and perform tasks that require physical agility within a typical office setting
Manual dexterity to operate a keyboard and mouse efficiently.
Ability to wear headphones for extended periods while listening to audio content.
Capacity to perform repetitive tasks, such as typing, with sustained concentration.
About Us:
As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service.
Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.
Disclaimer:
All engagements are contingent upon successful completion of a background screening. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.
Location: Orlando, FL, United States
Location:
Orlando, FL office (not remote)
Status:
Project-based
Pay:
$17.00 USD per hour
Benefits:
Flexible schedule
Hours:
8-40 per week
Requirement:
Fluent reading, writing, understanding, and typing in
Hindi
(
hi_in
)
Why Join Us?
Daily Perks & Occasional Treats:
Fully stocked snack bars to keep you powered up every day, plus periodic team lunches and social events on the house.
Culture & Connection:
Join a friendly, collaborative environment where team members genuinely support one another.
Growth & Impact:
We invest in our people. We prioritize internal promotions and clear career pathways so you can build a long-term future here.
With Productive Playhouse, native
Hindi
speakers can make extra money by working flexible hours!
We are seeking a detail-oriented and motivated
Hindi Transcriber
to join our team. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently, while maintaining knowledge of client-specific conventions and standards. The ideal candidate will have strong listening skills, excellent grammar, and a keen eye for detail.
You can work a minimum of 8 hours per week up to 40 hours maximum per week!
Key Responsibilities:
Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar.
Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions.
Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies.
Refer to current training materials and guidelines as needed to ensure compliance and quality.
Review and proofread transcripts for accuracy and completeness.
Report any technical issues or concerns to the appropriate channels promptly.
Suggest opportunities for process improvement to enhance efficiency and quality.
Manage time effectively to meet established deadlines and maintain high levels of productivity and quality.
Handle confidential information with discretion and adhere to all privacy and security guidelines.
Participate in other projects and tasks as assigned.
Qualifications & Skills:
Typing speed of 40 WPM in
Hindi (
hi_in
)
or higher is preferred.
Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling.
Ability to quickly learn and adapt to client-specific style guides and written domain conventions.
Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products.
Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace.
Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization.
Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods.
Demonstrated ability to consistently meet deadlines and maintain high standards of work.
Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality.
Requirements:
High school diploma or equivalent, additional training in linguistics, transcription, or related fields is a plus.
Must be authorized to work in the United States; the company does not provide any work sponsorship.
Minimum age: 18 years or older.
Reliable transportation to commute to on-site facilities, as required.
Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test.
Physical Requirements:
Ability to move around the office and other work environments, including standing and walking for extended periods.
Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks.
Ability to bend, reach, and perform tasks that require physical agility within a typical office setting
Manual dexterity to operate a keyboard and mouse efficiently.
Ability to wear headphones for extended periods while listening to audio content.
Capacity to perform repetitive tasks, such as typing, with sustained concentration.
About Us:
As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service.
Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.
Disclaimer:
All engagements are contingent upon successful completion of a background screening. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.
Moldova
Latvia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
seniorDubai, United Arab Emirates; London, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
УдалённоUS, Remote; Ability to accommodate early-morning or after-hours meetings at least 4 days a week is a must due to collaboration across various time zones
Washington, District of Columbia, United States
New York Office; New York
San Francisco, CA • New York, NY • United States
seniorPT - Portugal
seniorIE - Ireland
seniorGB - United Kingdom
Orlando, FL, United States; We welcome applicants of all backgrounds and abilities, regardless of location or engagement type
Orlando, FL, United States; We welcome applicants of all backgrounds and abilities, regardless of location or engagement type