Вакансии

As Head of Product you own product direction and priorities for the cloud platform: which problems deserve our attention, what success looks like, and what we should stop doing.

As a Customer Success Manager your mission is to serve as a trusted advisor to Mercell's public sector Finnish customers, proactively guiding them to effectively use Mercell's solutions, driving product adoption, managing renewals, and ensuring long-term value creation and partnership sustainability.

— Design and run product experiments end to end - form hypotheses, define test duration and required sample size, assess whether the expected result is achievable, evaluate A/B tests and determine statistical significance;

What You Will Do Run a multi-motion coverage model Own named coverage: a small CSM team working a defined portfolio, driving stalled adoption, securing renewals, and stabilising at-risk relationships. Own the digital long tail: triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and clean hand-offs to Support.

Location: Remote, Japan GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Architect, you'll serve as a trusted strategic advisor and technical authority to some of GitLab's most complex and high-value Enterprise and Government customers across Japan. In this role, you will be driving and shaping how our largest customers adopt GitLab's intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes. You will be working closely with customers after the sale to turn pre-sales command plans into clear success plans, guide them through their customer journey, and drive adoption, utilization, and technical maturity. You will also be directly influencing renewal and expansion decisions through your post-sales engagements with executive-level decision makers in the account. This is a individual-contributor role for someone who has already led pre or post sales customer engagements in large complex accounts across multiple industry domains to drive quantifiable business outcomes..The individual is comfortable operating with  ambiguity, and can credibly advise VP- and C-level stakeholders on business transformation, application modernization, platform strategy, architecture, and organizational DevSecOps transformation. You'll also be shaping playbooks and best practices, and acting as an escalation point for the team's most technically or politically complex situations. Reporting into the APJ Customer Success organization, you'll own a portfolio of GitLab's most strategic enterprise and Government accounts, act as the executive-level technical liaison for these accounts, and drive cross-functional resolution of their highest-priority issues — coordinating and, where needed, directing the efforts of Product Management, Engineering, Sales, Professional Services, and Support. You'll bring deep technical expertise in CI/CD, cloud platforms, multi-cloud, hybrid architecture and enterprise DevSecOps practices.You will use that expertise to shape customers' long-term platform strategy, apply best practices, configure GitLab for their environments and stay current with platform capabilities. In your first year, success will look like establishing yourself as the trusted senior advisor across a portfolio of flagship accounts, building strong relationships with key stakeholders, materially improving and increasing platform maturity, leading retention and renewal conversations, increasing customer satisfaction across your portfolio and contributing to the broader CSA team's technical standards and ways of working. Some examples of our projects: Turning pre-sales command plans into measurable customer success plans that align technical adoption with business outcomes Leading and driving the technical strategy behind a large-scale DevSecOps platform consolidation for a regulated Enterprise account or Government, including guiding enterprise customers on GitLab best practices across CI/CD, DevSecOps, cloud architecture, TCO, applying compliance and architecture as well as business case presentations to customer executives Owning end-to-end resolution of a critical, multi-team escalation for a flagship account — driving root cause analysis, coordinating Engineering/Product/Support, and personally briefing customer executives on remediation What you’ll do Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement. Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts, shaping multi-year platform and DevSecOps strategy in partnership with customer executives, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services. Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders. The Customer Success Plans contain clearly defined business outcome related goals, quantifiable benefits, realistic adoption milestones and remediation actions. Prepares executive-ready reporting conducted on a regular basis with clear accountability for outcomes that demonstrate impact on adoption, retention, and expansion of GitLab products and services. Provides deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models, platform consolidation strategy, including advising on complex trade-offs (e.g., multi-cloud vs. hybrid, self-managed vs. GitLab Dedicated, etc). Owns the full lifecycle of your account portfolio's adoption, retention, and expansion outcomes, with direct accountability for the commercial and technical health of flagship relationships. Leads end-to-end resolution of critical, cross-functional account escalations, ensuring root causes are identified, follow-up actions are owned, holding internal teams accountable to timelines, driving the root cause analysis and personally managing executive communication and risk. Leads end-to-end resolution of critical, cross-functional account escalations, ensuring   root causes are identified, follow-up actions are owned, holding internal teams accountable to timelines, driving the driving root cause analysis and personally managing executive communication and risk. Designs and delivers technical enablement programs at scale, identifying systemic maturity gaps across a portfolio and building the roadmap (not just individual sessions) that closes them. Advises key customers stakeholders on cloud and platform architecture decisions with enterprise-wide impact, which includes  multi-region deployment strategy, secrets management architecture and network/security topology for regulated environments. Guides customers on GitLab platform best practices including Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption patterns, and security scanning configuration. Provides hands-on technical enablement and onboarding, including education on GitLab features, releases, and use cases, and identification of training and maturity opportunities aligned to customer goals. Engages customers on cloud platform architecture decisions relevant to their GitLab deployment — including self-managed vs. GitLab Dedicated, Runner configuration and auto-scaling, secrets management, and network topology considerations. Advises customers on DevSecOps consolidation value — articulating the TCO, compliance, and developer experience case for platform consolidation over fragmented toolchains. Collaborates with Professional Services, Sales, and internal teams to identify expansion opportunities, recommend enablement interventions, and ensure a seamless customer journey from onboarding through renewal. What you’ll bring Must be a Japanese citizen based in Japan Mandatory Japanese (native or professional level) and English language proficiency Hands-on experience building or owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments. A career built across different direct customer facing engagement roles such as Technical Account Management, Technical Solution Sales, Pre-sales, Business Development, Consulting, Professional services across customers in different industry vertical domains like Government, Banking, Financial and Insurance Services, Manufacturing, Telecommunications, engagement with multiple technology and platform transition experience such as from on-premise deployments to Cloud, application modernization experience from monolith to microservices, from Waterfall to DevOps to DevSecOps and others to provide the depth and breadth of experience to advise customers on transformations and deployments that you've already seen play out elsewhere across your multiple customer engagements. A long-standing demonstrated track record as the person other senior people call when an account is in genuine crisis or gained across a sustained career of Enterprise or Government account ownership Credible judgment earned by personally owning the outcomes of dozens of complex enterprise customer account engagements over the course of a career, including situations with real commercial, technical, and reputational stakes A consistent track record of being trusted by customer executives and internal leadership to operate with minimal oversight in ambiguous and high-pressure situations Deep, hands-on expertise in DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows as well as architecting and troubleshooting CI/CD pipelines at enterprise scale Expert-level understanding of Git, merge request workflows and delivery lifecycles, having personally guided organizations through branching strategies such as trunk-based development and GitFlow, and modern software delivery lifecycles. Demonstrated experience with infrastructure as code, GitOps, Cloud and on-premises environments with relevant experience that support GitLab deployments, including networking, identity and access management (IAM), secrets management, and deployment considerations for regulated or high-security environments Demonstrated experience partnering with customers to turn business requirements into actionable success plans, with measurable goals and verifiable business outcomes that are suitable for executive-level quarterly reporting. Demonstrated ability to drive product adoption, dive deep into the accounts assigned and scale out the level of influence in the account. Demonstrated ability to build and defend executive-level business cases (TCO, compliance, risk) that influence budget and platform strategy decisions Demonstrated ability to operate with autonomy in ambiguous, high-stakes situations with strong communication, stakeholder management, and organizational experience  to manage a portfolio of enterprise and Government customers, balance multiple priorities, guide escalations, and coordinate effectively across customer teams and internal cross functional teams to resolve issues appropriately and in a timely manner. About the team The Customer Success Architect team is part of GitLab's Customer Experience organization. It supports strategic enterprise and Government accounts across the APJ region through hands-on technical guidance, consultative partnership, and practical problem solving. We act as a reliable technical advisor and an important link between customers and the broader GitLab ecosystem. We bring platform, cloud, and DevSecOps depth to customer engagements and work closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide customers through technical choices, navigate escalations, and help them realize measurable value from GitLab. Composed of team members working remotely across time zones, we operate asynchronously to support a focused set of strategic accounts across the region. It's a team well suited for people who enjoy solving complex customer challenges, building long-term partnerships, and helping enterprise organizations grow their maturity with GitLab in practical, measurable ways. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Brisbane, Australia Keller Executive Search is recruiting an experienced Human Resources Manager on behalf of a privately held Australian mining and mineral development company. With expanding resource interests across Queensland, our client is strengthening its corporate functions to support workforce growth and long-term operational development. The Human Resources Manager will oversee people management activities, employee relations, workforce planning and organisational development. Working closely with senior leadership, the successful candidate will improve HR processes, support recruitment initiatives and establish practices that meet the needs of a growing resources business. Key Responsibilities Develop and implement human resources policies, procedures and workforce planning strategies aligned with business objectives. Oversee recruitment, onboarding, employee retention and performance management across corporate and operational teams. Provide guidance to management on employee relations, workplace legislation and employment agreements. Coordinate remuneration reviews, employee benefits administration and workforce budgeting in collaboration with finance. Establish succession planning and leadership development initiatives to support future business growth. Manage employee grievances, disciplinary processes and workplace investigations when required. Ensure compliance with Australian employment legislation, workplace policies and applicable industrial instruments. Support organisational change initiatives, including team restructuring and new operational appointments. Develop HR reporting processes covering workforce costs, retention, turnover and employee engagement. Promote a workplace culture focused on accountability, professional development and employee wellbeing. Additional Information Permanent, full-time position. Based onsite in Brisbane. Occasional travel to operational sites across Queensland may be required. Requirements Minimum 8 years of progressive human resources experience, including management-level responsibility. Previous HR experience within mining, energy, engineering or another industrial environment. Strong knowledge of Australian employment legislation and employee relations practices. Demonstrated experience developing HR policies and implementing people management systems. Proven ability to manage recruitment, workforce planning and employee performance processes. Experience advising senior management on workplace matters and organisational change. Strong communication, stakeholder engagement and conflict resolution capabilities. Relevant tertiary qualification in Human Resources, Business Management or a related discipline. Preferred Experience working within a privately owned or rapidly expanding resources company. Familiarity with remote-site employment arrangements and resource sector workforce requirements. Experience implementing HR information systems. Postgraduate qualifications in human resources or organisational management. Benefits Salary: Competitive remuneration package based on experience. Incentives: Performance-based bonus opportunities. Annual Leave: In accordance with applicable Australian employment standards. Development: Professional training and leadership development opportunities. Wellbeing: Employee assistance and wellbeing initiatives. Travel: Business-related travel expenses covered. Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit Executive Search Brisbane: Australia's Top Headhunters and Recruiters | Keller Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement Both Keller Executive Search and our clients are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, intersex status, marital or family status, pregnancy, age, national or ethnic origin, disability, or any other characteristic protected under applicable Australian law. Commitment to Diversity Keller Executive Search and its clients are committed to fostering a diverse, inclusive, and respectful workplace where all individuals are valued and supported to contribute fully. Reasonable Adjustments Both Keller Executive Search and our clients are committed to providing reasonable adjustments for individuals with disabilities or other needs (including pregnancy or family responsibilities). We work collaboratively with candidates to ensure fair access to the recruitment process and workplace. Compensation Information Where applicable, compensation details may be included in the job advertisement or discussed during the recruitment process. Remuneration will be determined based on skills, experience, market benchmarks, and internal equity, in line with applicable laws and regulations. Compliance with Laws Both Keller Executive Search and our clients comply with all relevant Commonwealth, State, and Territory legislation governing employment, including anti-discrimination, workplace relations, and equal opportunity laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, training, remuneration, and termination. Workplace Behaviour We are committed to maintaining a workplace free from unlawful discrimination, harassment, bullying, and victimisation. Such conduct will not be tolerated under any circumstances. Privacy Personal information collected during the recruitment process will be handled in accordance with the Privacy Act 1988 (Cth) and applicable privacy principles. Information will only be used for legitimate recruitment and employment purposes. Pay Equity Keller Executive Search and our clients are committed to fair and equitable remuneration practices and may conduct periodic reviews to ensure alignment with equal pay principles under Australian law. Veteran and Service Recognition We respect and value the skills and experience of current and former members of the Australian Defence Force and encourage applications from veterans. Use of Technology in Recruitment Keller Executive Search and our clients may use technology, including artificial intelligence (AI), to assist in the recruitment and candidate evaluation process. These tools are used to support human decision-making only. AI is not used to make final hiring decisions or automatically exclude candidates. All decisions are reviewed and made by qualified recruitment professionals. Local Compliance Both Keller Executive Search and our clients comply with all applicable local laws and regulations in the jurisdictions in which they operate. Important Notice This job advertisement may represent a position with Keller Executive Search or one of our clients. The employing entity will be disclosed during the recruitment process. Employment conditions and legal requirements may vary depending on the employer and location.

Location: Cyprus; Georgia; Poland; Armenia; Kazakhstan; Serbia GoMining is looking for a Senior Revenue Operations Manager to become the right hand of our commercial lead. You will share ownership of the commercial agenda: improve how our digital acquisition channels perform, grow revenue from our existing customer base, and build the processes and infrastructure that help the commercial team scale. This is not a direct sales role, and it is not a purely high-level one either. We need someone who understands sales from the inside and can analyze data to find growth points. You should come with your own ideas and see them through to results without needing step-by-step guidance. Responsibilities Digital Acquisition & Sales Performance Drive commercial performance across 7 digital customer acquisition channels together with channel owners and General Managers. Run regular performance reviews, comparing actuals to targets and identifying the drivers behind deviations. Identify revenue leakage across the funnel and prioritize the highest-impact opportunities. Improve first-purchase conversion and overall acquisition efficiency, including the effectiveness of our traffic spend. Analyze payment success rates and payment method coverage by market, and work with relevant teams to remove payment-related conversion barriers (e.g., adding local payment methods). Retention & Customer Base Growth Drive retention of existing customers and reactivation of the inactive customer base. Build a customer-centric model in which existing customers adopt second and third GoMining products, together with General Managers. Develop cross-product and cross-sell opportunities based on customer behavior and product usage. Identify how ecosystem products can drive additional mining and TH sales. Funnel Optimization & Experimentation Map the end-to-end customer journey, from acquisition to first and repeat purchase. Identify bottlenecks and launch experiments across acquisition, onboarding, checkout, and payment flows. Define hypotheses, expected commercial impact, and success metrics for each experiment. Measure experiment results and scale successful initiatives across channels. Commercial Processes & Infrastructure Build and standardize commercial processes together with the commercial lead: plans, strategies, control tools, and team motivation. Own the end-to-end CRM rollout: finalize required functionality, test it, migrate all teams into a single system, set deadlines, and create training for team leads and their teams. Establish the CRM as the single source of truth for commercial data. Take over part of the commercial lead’s responsibilities and represent the commercial function in discussions with stakeholders when needed. Commercial Analytics Monitor conversion, payment success, revenue, acquisition efficiency, retention, and other key commercial metrics. Dig into the data to understand why metrics change (e.g., a drop in the share of paying users in a channel), and turn findings into specific actions for channel and product owners. Work closely with Analytics, Product, Marketing, Payments, and Finance teams to improve commercial performance. Requirements 5+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, Growth, or Digital Sales. Hands-on sales or sales management background: you understand how sales teams work from the inside. Experience in fintech, payments, or other transaction-driven digital businesses. Strong understanding of funnel performance and commercial metrics: conversion, CAC, LTV, retention, and unit economics. Experience with retention, reactivation, or cross-sell / upsell initiatives. Experience building and standardizing commercial processes; CRM implementation or rollout experience is a strong plus. Analytical and critical thinking: you can open a report, spot a problem, and find its root cause. A proactive, independent mindset: you bring ideas, take ownership, and move fast. Fluent Russian and English (spoken and written). Nice to Have Experience in crypto, Bitcoin mining, Web3, or digital assets. Experience managing or optimizing paid traffic and acquisition channels. Knowledge of payment methods and payment flow optimization, including local payment methods in emerging markets. Experience with BI tools such as Tableau, Power BI, Looker, or similar. Ability to build dashboards and analyses yourself, including with AI tools. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year. Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: South Africa; Philippines; United Kingdom; Egypt; Colombia; Brazil About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are seeking an experienced SEO Account Manager to lead client relationships, develop and oversee SEO strategies, and ensure successful campaign delivery and client retention. The ideal candidate combines expert-level SEO knowledge with excellent communication, presentation, and relationship management skills Key Responsibilities Manage client relationships and act as the primary point of contact for SEO accounts Develop, implement, and oversee SEO strategies aligned with client business objectives Lead client meetings, present campaign performance, and communicate strategic recommendations Monitor SEO performance, including organic traffic, keyword rankings, conversions, and technical improvements Coordinate with internal SEO, content, technical, and link-building teams to ensure successful campaign execution Conduct and review technical SEO audits, identifying opportunities for optimisation Manage client expectations, address concerns, and resolve performance-related challenges professionally Build strong client relationships to improve satisfaction, retention, and account growth Provide clear reporting, actionable insights, and ongoing strategic guidance Requirements Strong to expert-level SEO knowledge is essential, including technical SEO, on-page SEO, off-page SEO, link building, and SEO strategy Proven client-facing experience in account management, sales, business development, consulting, or client relationship management Excellent communication, presentation, interpersonal, and relationship-building skills Ability to confidently discuss SEO strategies, answer challenging technical questions, and advise clients Strong commercial awareness and the ability to align SEO recommendations with business objectives Experience managing client expectations, handling objections, and maintaining strong professional relationships Ability to interpret SEO performance data and communicate actionable strategic recommendations Working knowledge of SEMrush, Ahrefs, SE Ranking, Google Analytics 4, Google Search Console, and Google Tag Manager Strong organisational skills and the ability to coordinate multiple accounts and internal delivery teams Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

тестировать каналы привлечения (Яндекс Директ, Telegram, VK, партнёрства) и масштабировать те, что работают. разрабатывать гипотезы по развитию компании, анализировать конкурентов, улучшать сайты, управлять репутацию компании в интернете (SERM).

- Формирование и реализация дорожной карты продукта на основе данных и приоритетов бизнеса. - Работа над повышением ретеншна игроков, включая анализ поведения, выстраивание сценариев возврата и прогрева аудитории.

Разработка и реализация маркетинговой стратегии компании (B2C / B2B).

-консультировать пациентов по программам реабилитации; -отвечать на входящие звонки и сообщения;

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp. You'll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment. WHAT YOU'LL DO - Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution. - Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership. - Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. - Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't. - Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work. - Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team. - Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales. - Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes. WHAT YOU NEED - Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory) - Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory) - Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies - A genuine passion for hiring, with a thoughtful approach to talent development - Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders - Strong track record negotiating, structuring, and executing complex agreements - Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions - Strong collaboration and influencing skills, backed by excellent communication and presentation ability. - High agency and adaptability - no two days are the same, and the only constant is change - A desire and willingness to jump headfirst into complex, challenging problems for the good of the business. Great to Haves - Experience at a high-growth, top SaaS/AI startup - Bachelor's degree from an accredited university BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Business Risk & Insurance (BRI) team, part of Treasury, safeguards the company's balance sheet, people and physical assets. We are the financial and operational safety net for a company building some of the world's most advanced AI systems, from large-scale compute and data center infrastructure to our offices and the products we put in customers' hands. The team is scaling quickly as Anthropic grows. As a Risk & Insurance Specialist, you'll build operational excellence across contracts, claims, and day-to-day insurance operations, using AI and automation to streamline processes wherever you can. You'll work closely with Compute, Engineering, Finance, Legal, Security, Product and Payroll to spot emerging risks early, help structure global insurance programs, support our risk-financing strategy and drive loss prevention. This is a rare chance to insure one of the fastest-growing companies, where parts of the risk landscape are still being defined, and to help Anthropic pursue its mission boldly by keeping our operations resilient and protected. Key responsibilities Insurance review of contracts: Review insurance and indemnity requirements in customer, vendor, lease, and compute agreements, and advise Legal and business partners on compliant, practical positions. Insurance operations: Manage claims intake and tracking, certificates of insurance, broker coordination, and policy administration. Build a data warehouse / repository and repeatable processes as volume scales. Data gathering and reporting: Collect and maintain exposure data (property values, payroll, revenue, headcount, etc.) for renewals, audits, and underwriting submissions. Actuarial and quantitative analysis: Support limit-adequacy, loss, and retention analyses to inform program structure and decisions. Captive operations: Support captive formation and ongoing operations, including fronting and reinsurance coordination. Automation: Identify and implement ways to automate manual insurance workflows using AI and workflow tools. Cross-functional support: Partner with Compute, Finance, Legal, and Payroll on insurance questions across the business. Minimum qualifications Experience in insurance, corporate risk management, brokerage, underwriting, or risk consulting. Hands-on experience supporting a multi-line commercial insurance program (property, casualty, cyber/tech E&O, D&O/management liability, and similar). Preferred qualifications 8–12 years in insurance, corporate risk management, brokerage, underwriting, or risk consulting At least 4 years on the corporate (buyer) side, or in a broker or carrier role serving corporate clients Experience at, or insuring, a technology company or other fast-growing, complex organization Property insurance experience, including large or complex property, construction, or data center exposures Captive insurance experience (formation, management, fronting, or reinsurance) Experience insuring emerging technology risks, such as AI or technology liability and cyber Background at a major broker, carrier, or large technology company risk team Actuarial training or credentials, or experience with actuarial analysis Familiarity with insurance management systems, SQL or Python, or building workflow automation Experience building processes from scratch in an ambiguous, fast-moving environment The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $180,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Tampa, United States; Austin, United States; Clearwater, United States Workplace: hybrid TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? The Manager, Customer Success - Enterprise Accounts is responsible for leading a team of Customer Success Managers (CSMs) focused on driving customer value, adoption, retention, and growth across strategic enterprise customers. This leader will develop and execute customer success strategies that ensure customers achieve their desired business outcomes while maximizing the value of their investment in TeamViewer solutions. Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers. Establish clear performance expectations, career development plans, and accountability measures. Conduct regular coaching sessions, performance reviews, and talent assessments. Foster a customer-centric and results-oriented culture. Drive customer retention, renewal readiness, and risk mitigation strategies across enterprise accounts. Ensure proactive engagement with customers through executive business reviews, success planning, and adoption initiatives. Partner with Sales to identify expansion and cross-sell opportunities. Oversee customer health monitoring and intervention plans for at-risk accounts. Build relationships with executive stakeholders within key enterprise customers. Support strategic account planning and customer success strategies for the company's largest and most complex accounts. Serve as an escalation point for critical customer issues and business challenges. Ensure customers are achieving measurable business outcomes and realizing value from TeamViewer's solutions. Partner with Sales leadership to support renewals, growth initiatives, and customer lifecycle management. Collaborate with Support, Professional Services, Product, and Operations teams to improve customer experience. Act as the voice of the customer by providing actionable feedback to internal stakeholders. Drive alignment across departments to resolve customer challenges and improve customer outcomes. Establish and optimize customer success processes, playbooks, and best practices. Leverage customer health data, usage analytics, and customer feedback to drive decision-making. Forecast customer retention and manage business risks proactively. Ensure accurate account documentation and CRM hygiene. Communicate business performance, customer trends, risks, and opportunities to senior leadership. Develop dashboards and reports measuring team effectiveness and customer outcomes. Present customer success strategies and business reviews to executive stakeholders. Required Skills and Qualifications Bachelor's degree in business, Technology, Management, or a related field; DEX experience preferred. 7+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles. 3+ years of people management experience leading Customer Success or Account Management teams. Experience managing enterprise and strategic customer relationships within a SaaS or technology company. Demonstrated success driving customer retention, adoption, and revenue growth. Proven ability to lead, motivate, and develop high-performing teams. Strong coaching and mentoring capabilities. Experience managing through change and driving organizational initiatives. Excellent executive presence and stakeholder management skills. Deep understanding of customer lifecycle management and customer success methodologies. Ability to identify business risks and develop mitigation strategies. Strong strategic thinking and problem-solving skills. Experience conducting Executive Business Reviews (EBRs) and value realization discussions. Experience with CRM platforms (Salesforce preferred). Familiarity with Customer Success platforms such as Gainsight, Totango, ChurnZero, or similar. Ability to analyze customer usage, health scores, and business performance metrics. Strong presentation and communication skills. Experience supporting enterprise software, SaaS, digital workplace, remote connectivity, or IT operations solutions. Knowledge of customer adoption frameworks and change management principles. Experience leading globally distributed teams. Why This Role Matters The Manager, Customer Success - Enterprise Accounts plays a pivotal role in ensuring TeamViewer's most strategic customers achieve measurable business value. By developing talented customer success professionals, strengthening customer relationships, and driving adoption and retention outcomes, this leader directly contributes to long-term customer loyalty, revenue growth, and TeamViewer's continued success in the enterprise market. What we offer Work location is either Tampa, FL or Austin, Texas (Hybrid). Competitive compensation and bonuses Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Location: Arlington, United States; Bethesda, United States; Baltimore, United States; Washington, United States Workplace: fully TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? You will own a defined book of TeamViewer's existing enterprise customers — accounts spending $1M+ in annual recurring revenue — and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship, the renewal, and the expansion plan sit with you, and you forecast all of it weekly. This is a farming role. New-logo acquisition sits with our Account Executive team, and renewals under $10K are worked by the Enterprise Account Specialist desk, so your time goes where it matters most: deepening and expanding the accounts we already have. Own a book of up to 5 enterprise accounts at $1M+ ARR as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion. Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk. Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements. Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders. Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce. Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk. Work with partners, distributors, and resellers on opportunities procured through the channel. Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events. What success looks like: Gross and net revenue retention at or above target across your book. Expansion quota attained, with a healthy, accurately forecast pipeline. Every account with a current plan and a known renewal path; no surprises at term end. Clean handoffs with the Account Executive and Specialist teams — nothing falling between roles. Qualifications: 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required. A proven record of retaining and expanding a book of business against retention and expansion targets. Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations. Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap. Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce). Excellent communication and presentation skills; comfortable in executive conversations. Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment. Spanish is a plus but not a requirement. Required Travel: Up to 40% domestic What we offer: Work location is (Washington DC Area, USA) - Remote Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including the option of 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Location: Los Angeles, USA As the VALORANT Publishing Lead for the Americas , you will play a pivotal role in shaping and executing the publishing strategy across one of VALORANT’s most critical and high-stakes global footprints. You will bridge global ambition with local execution, ensuring our strategy serves a diverse player base across North America & Latin America. With deep expertise in competitive FPS gaming, publishing, and cultural offenses, you will act as the voice of the Americas region. You will lead cross-functional publishing teams, manage subregional strategies, and advocate for Americas players in global leadership discussions to amplify the game’s success and propel VALORANT into its next era. Responsibilities: Define and execute a cohesive publishing strategy for the Americas that aligns with global objectives while tailored to the unique cultural nuances and player behaviors across the US, Canada, LATAM, and Brazil. Serve as the strategic authority for the Americas, with dedicated focus on driving growth, cultural resonance, and retention across North America and Brazil. Act as the primary regional voice in global publishing and game leadership discussions. Integrate regional player insights into global product, marketing, and content roadmaps. Lead cross-functional discipline leads (Brand, Creative, Community, Comms, and Content) to execute Category Offenses, product launches, and ecosystem beats across the region. Oversee the Americas publishing OpEx budget, driving efficient resource allocation across subregions, optimizing marketing performance, and balancing global bets with local activations. Align local agency retainers, regional programs (e.g., VCT Americas, local roadshows, community events), and go-to-market activations with central publishing strategies. Recruit, mentor, and lead a matrixed, regionally diverse team of managers and individual contributors across the US, LATAM, and Brazil, fostering a high-craft, growth-oriented culture. Required Qualifications: 12+ years of experience in video game publishing, entertainment, or tech, with a track record of driving product, marketing, and community strategy for major live-service titles. 5+ years of experience directly managing and leading multi-functional, multicultural teams across different international markets. Deep understanding of the gaming landscape, creator economy, and cultural nuance across North America and Latin America, with specific expertise in the US gaming and esports ecosystem. Proven ability to launch, scale, and sustain live-service game products or major content beats in a complex, multi-region territory. Demonstrated success navigating matrixed organizations, advocating for regional needs with executive stakeholders, and executing within budget constraints. Desired Qualifications: Professional fluency in English, with a strong benefit to proficiency in Spanish or Portuguese Deep familiarity with the VALORANT player base, VCT ecosystem, and the tactical FPS genre. Strong quantitative background with a track record of using data, player insights, and attribution models to optimize strategy and publishing outcomes. For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role! Our Perks: Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information. At Riot Games, we put players first . That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application. It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive Company data Communication with others, including Rioters and third parties such as vendors, and/or players, including minors Accessing Company assets, secure digital systems, and networks Ensuring a safe interactive environment for players and other Rioters These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Location: Remote - US Role Overview This is a senior individual contributor role with significant architectural ownership. You will set the technical direction for how Backblaze detects, correlates, and responds to infrastructure incidents across our data centers, and you will mentor other engineers on the team as that platform matures. If you have a passion for making complex distributed systems visible, you are comfortable making architecture decisions that will outlive your tenure, and you are excited about applying AI and agentic automation to infrastructure operations, this role was built for you.. Key Responsibilities Technical Leadership Set technical direction and standards for observability across the organization, including instrumentation conventions, alerting philosophy, and dashboard design patterns. Mentor engineers on the Observability team and act as a technical resource for SRE, Storage Engineering, and Network Engineering on observability practice. Lead design reviews for observability work and represent the team in cross-functional architecture discussions. Evaluate build-versus-buy decisions for observability and AIOps tooling, including data sovereignty and compliance considerations. Produce and maintain design documentation, runbooks, and architectural decision records that make the platform operable and extensible by future contributors. Observability Platform Own and evolve our metrics pipeline, including VictoriaMetrics, Prometheus, and the Consul-based service discovery layer that keeps scrape targets current as infrastructure scales. Own and expand our logging stack (OpenSearch, Logstash, and Filebeat) across all Backblaze data centers. Architect and expand distributed tracing with Jaeger and OpenTelemetry, extending coverage beyond the current application instrumentation to new services. Define and maintain Grafana dashboard standards for infrastructure, storage, and application performance visibility. Drive expansion of internal application telemetry in partnership with application teams to improve visibility. Define capacity and retention strategy for the telemetry stack as the fleet grows. Infrastructure & Automation Own infrastructure-as-code for observability stack deployments across multiple Kubernetes clusters. Write and review automated playbooks for configuration management and automation across Debian-based bare metal servers. Partner with the SRE team on Consul-based service discovery for VictoriaMetrics scrape target automation. Lead Ceph storage observability, including OSD health, performance metrics, and integration with alerting. Collaborate with the Network Engineering team on BGP, routing, and network-level observability. Required Qualifications 8+ years in a systems engineering, SRE, DevOps, or observability-focused role, including demonstrated technical leadership on a platform or infrastructure team. Deep hands-on experience with Prometheus, VictoriaMetrics, or equivalent metrics platforms, including PromQL, Alertmanager, and operating these systems at scale. Experience designing and operating log aggregation pipelines such as Elasticsearch/OpenSearch, Logstash, Filebeat, or similar. Working knowledge of distributed tracing (Jaeger, OpenTelemetry, or equivalent), including instrumentation strategy, not just operation. Proficiency in Python and/or Go for automation and tooling. Experience with Kubernetes, including deploying workloads and understanding pod networking and storage. Experience with infrastructure-as-code tooling and configuration management. Strong understanding of Linux internals, with Debian/Ubuntu preferred. Demonstrated experience mentoring engineers and raising the technical bar on a team. Excellent written and verbal communication skills. You'll work across engineering, SRE, security, and leadership, and you'll be expected to write design documents that drive decisions. Preferred Qualifications Experience leading the evaluation or deployment of AIOps tooling, including alert correlation, deduplication, or automated root cause analysis. Experience building, deploying, or operating AI agents or agentic AI systems. This is a strong differentiator. Familiarity with LLM APIs (Anthropic, OpenAI) or self-hosted LLM inference in an infrastructure context. Familiarity with Ceph storage, including OSD management, pool configuration, and CRUSH maps. Experience with incident management platforms. Familiarity with BGP, network observability, or working in multi-DC environments. Experience with secrets management in production environments. Experience operating in a regulated or compliance-driven environment. Prior experience in a storage-focused company or hyperscale infrastructure environment. What You'll Work On A telemetry stack spanning several data centers with exabytes of storage under observation. Real infrastructure at scale: Kubernetes, Ceph, Vitess, KVM, and a custom storage platform serving hundreds of thousands of customers. A collaborative team that values engineering excellence, transparency, and operational rigor. Pay Transparency To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. Final offer amounts are determined by multiple factors including candidate location, skills, depth of work experience, and relevant licenses/credentials. The expected salary range for this role is $178,000 - $200,000 plus 10% target annual bonus and RSUs. At Backblaze, we value being fair and good to our customers, partners, and employees. Diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We are proud to be an Equal Opportunity Employer.