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Location: Muscatatuck, IN, United States Job Title Computer Systems Analyst OT I (Computer Systems Analyst) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Computer Systems Analyst OT I to support Operational Technology (OT) environments and associated networked systems. The selected candidate will assist with the analysis, administration, and maintenance of systems supporting training and operational requirements. This role requires experience working with OT systems, networking technologies, and Windows and Linux operating environments. The ideal candidate will support a variety of technologies and devices commonly found within modern operational and industrial environments, including ICS/SCADA, IoT, RF, and integrated sensor systems. Key Duties • Support the operation and maintenance of Operational Technology (OT) systems and networks. • Analyze and troubleshoot system and network performance issues. • Assist with administration of Windows enterprise and Linux server operating systems. • Support integration and operation of ICS/SCADA, IoT, RF, and camera systems. • Monitor system performance and assist with infrastructure maintenance activities. • Support configuration and documentation of operational technology environments. • Assist with system upgrades, maintenance, and troubleshooting efforts. • Coordinate with technical teams to support mission, training, and operational objectives. • Maintain technical documentation and system records. • Support secure and reliable operation of OT and networked systems. Requirements • Associate degree or equivalent experience. • Active Secret security clearance required. • Minimum of one (1) year of experience working with computer systems, Operational Technology, and networking. • Demonstrated experience with Windows enterprise and Linux server operating systems engineering and administration. • Demonstrated experience with a wide variety of technologies including camera systems, ICS/SCADA, IoT, and RF devices. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Information Technology Technician I (Computer Network Support Specialist) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking an Information Technology Technician I to provide technical support for computer systems, network infrastructure, and enterprise IT environments. The selected candidate will assist with the administration, maintenance, monitoring, and troubleshooting of Windows and Linux systems while supporting physical, virtual, and cloud-based network environments. This position requires a foundation in information technology and networking, along with experience supporting enterprise systems and virtualization technologies in a secure operational environment. Key Duties • Support the operation and maintenance of computer systems and network infrastructure. • Assist with administration of Windows enterprise and Linux server operating systems. • Monitor system and network performance across physical, virtual, and cloud environments. • Troubleshoot hardware, software, and network-related issues. • Support virtualization platforms and hosted environments. • Assist with implementation and maintenance of network and system configurations. • Support infrastructure monitoring and routine system maintenance activities. • Identify and report system vulnerabilities and support mitigation efforts. • Maintain technical documentation and administrative records. • Coordinate with technical teams to support operational and project requirements. Requirements • Associate degree or equivalent experience. • Active Secret security clearance required. • Minimum of one (1) year of experience working with computer systems, information technology, and networking. • Demonstrated experience with Windows enterprise and Linux server operating systems engineering and administration, including knowledge of network vulnerabilities, attack vectors, and mitigation. • Demonstrated experience with cloud, physical, and virtual network architecture, engineering, and infrastructure monitoring. • Expertise with hypervisors such as VMware, KVM, and Xen. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Logistician II Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking an experienced Logistician II to support Army logistics and supply operations. The selected candidate will be responsible for supporting supply activities, maintaining property accountability, and ensuring the efficient management of government equipment and materials. This role requires experience with Army supply programs and the ability to perform activities related to ordering, receiving, storing, issuing, and tracking supplies. The Logistician II will also support property accountability efforts, hand receipt management, and inventory processes to ensure operational readiness and compliance with Army requirements. Key Duties • Perform all functions of a supply operation in support of an Army activity. • Order, receive, store, issue, and track supplies and equipment. • Take actions to expedite the receipt of parts and required materials. • Research alternative sources for supply items when necessary. • Maintain accountability of government property. • Administer and maintain hand receipt records and documentation. • Conduct inventories of Army property in accordance with established procedures. • Maintain supply records and supporting documentation. • Assist with asset tracking and property management activities. • Coordinate with stakeholders to support logistics and supply requirements. Requirements • High school diploma or GED. • Active Secret security clearance required. • Minimum of five (5) years of experience with Army supply programs. • Demonstrated experience performing all functions of a supply operation in support of an Army activity, including ordering, receiving, storing, and issuing supplies. • Demonstrated experience taking actions to expedite receipt of parts. • Demonstrated experience researching alternative sources for supply items. • Demonstrated experience performing property accountability functions. • Demonstrated experience administering hand receipt procedures. • Demonstrated experience conducting inventories of all types of Army property. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Wireless Technician II Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Wireless Technician II to support the installation, operation, maintenance, and troubleshooting of wireless communications systems. The selected candidate will work with a variety of radio technologies and communications equipment supporting mission and training requirements. This role requires experience with radio frequency (RF) systems, signal planning, RF analysis, and troubleshooting communications issues to ensure reliable network performance across operational environments. Key Duties • Install, operate, and maintain radio equipment ranging from HF through EHF systems. • Support wireless communications infrastructure and associated equipment. • Conduct signal planning and RF analysis activities. • Determine appropriate radio placement and transmission power requirements. • Troubleshoot and resolve RF-related issues and performance problems. • Monitor communications systems to ensure reliable operation. • Perform routine maintenance and operational checks on radio systems. • Assist in configuring and testing wireless communications equipment. • Maintain technical documentation and equipment records. • Coordinate with stakeholders to support communications requirements and mission objectives. Requirements • Associate degree or equivalent experience. • Active Secret security clearance required. • Minimum of five (5) years of experience installing, operating, and maintaining various radio equipment ranging from HF to EHF. • Demonstrated experience with signal planning and RF analysis to determine proper location and radio transmission power requirements. • Demonstrated experience troubleshooting RF issues. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Logistician – II (Logistician) Why IDS? IDS delivers innovative, mission-focused solutions that support national security and critical operations. By combining deep technical expertise with operational excellence, we help solve complex challenges across government and defense environments. At IDS, you’ll contribute to impactful missions supporting readiness and operational success. Location Muscatatuck, Indiana Job Description IDS is seeking a detail-oriented Logistician II to support supply chain and logistics operations within a DoD environment. This role requires experience in Army supply systems, procurement processes, and property accountability. The ideal candidate will support full-spectrum supply operations, ensuring materials and equipment are properly managed, tracked, and available to meet mission requirements. Key Responsibilities Perform end-to-end supply operations including ordering, receiving, storing, and issuing materials Support procurement and contracting activities in a government or military environment Maintain property accountability , including hand receipts and inventory management Conduct inventories of Army property and ensure accurate tracking and documentation Expedite delivery of critical supplies and identify alternate sourcing options as needed Ensure compliance with Army logistics policies, FAR, and DFARS regulations Utilize systems such as CHESS to support procurement and lifecycle management Coordinate logistics activities to support operational readiness Requirements Education Bachelor’s degree in Business Administration, Supply Chain Management, or related field OR equivalent experience in lieu of degree Experience Minimum of 5 years of experience in Army Supply and Services Career Management Field Minimum of 3 years of experience in procurement or contracting , preferably within a government or military environment Experience performing: Supply operations (ordering, receiving, storing, issuing) Property accountability and hand receipt management Inventory management of Army property Strong understanding of: FAR and DFARS regulations Army procurement policies and procedures CHESS system Desired Skills Strong organizational and attention-to-detail skills Ability to manage multiple logistics priorities simultaneously Strong knowledge of Army logistics systems and processes Effective communication and coordination abilities Experience in mission-driven or operational environments Security Clearance Active Secret clearance required

Location: Muscatatuck, IN, United States Program Manager (PM) – III (General and Operations Management) Why IDS? IDS believes in resolving complex challenges through innovation, technical expertise, and operational excellence. We support critical missions across the government, defense, and public sectors—delivering solutions that strengthen national security and enable mission success. At IDS, your work directly contributes to high-impact programs supporting today’s most demanding environments. Location Muscatatuck, Indiana Job Description IDS is seeking an experienced Program Manager (PM) III to lead and oversee enterprise-level technology programs in support of Department of Defense (DoD) missions. This role requires a senior leader capable of managing complex programs, coordinating with high-level stakeholders, and driving execution across technical and operational domains. The Program Manager will be responsible for full lifecycle program management, including planning, execution, risk management, and delivery of Cyber Range or IT/OT-related initiatives. Key Responsibilities Lead planning and execution of large-scale enterprise technology programs Oversee program scope, schedule, cost, and performance metrics Interface with senior DoD leadership and stakeholders Manage and mitigate program risks and issues Ensure programs align with mission objectives and operational requirements Provide oversight of Cyber Range or IT/OT technology program operations Coordinate cross-functional teams across technical and operational areas Maintain awareness of supporting platforms, infrastructure, and hardware systems Requirements Education Master’s degree in Program Management, Project Management, Business Management, Economics, or related discipline OR equivalent experience in lieu of degree Certifications One of the following (or equivalent): Project Management Professional ( PMP ) Program Management Professional ( PgMP ) DAU Level III Program Management Certification Experience Minimum of 10 years of program management experience or equivalent senior-level DoD/Defense Industry experience Experience working directly with senior DoD personnel and leadership Senior-level experience includes: Military Field Grade Officer or above , or Senior NCO ( E‑8 or above ), or DoD Civilian at GS‑13 or higher Experience managing enterprise-level technology programs Minimum of 2–5 years managing Cyber Range or IT/OT programs Strong experience in complex, mission-driven environments Desired Skills Strong leadership and decision-making capabilities Excellent communication and stakeholder management skills Ability to manage multiple priorities in fast-paced environments Deep understanding of DoD program structures and processes Experience with technical program execution and infrastructure environments Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Muscatatuck, IN, United States Senior Network Engineer – III (Computer Network Architect) Why IDS? IDS delivers innovative, mission-focused solutions that support national security and critical operations. By combining technical expertise with operational insight, we help solve complex challenges across DoD and government environments. At IDS, you’ll contribute to high-impact programs supporting advanced cyber and network operations. Location Muscatatuck, Indiana Job Description IDS is seeking a highly experienced Senior Network Engineer III to support enterprise and cyber range network architecture within a DoD environment. This position requires deep expertise in designing, implementing, and managing complex network infrastructures across distributed test range environments. The ideal candidate will serve as a technical leader responsible for network design, wireless infrastructure integration, and support of advanced cyber test and training environments. Key Responsibilities Design, configure, and maintain enterprise network architectures supporting cyber range operations Manage and optimize routing, switching, firewalls, DNS, VPNs, and VLANs Support distributed test range environments , including policy and procedure development Engineer and maintain network infrastructure across physical and virtualized systems Provide technical support for DoD network nodes and cyber range platforms Develop and implement network policies, standards, and best practices Support wireless network infrastructure , including modern cellular and Wi-Fi technologies Troubleshoot complex network issues and ensure high availability and performance Requirements Education Bachelor’s degree in Network Engineering, Cybersecurity, Information Management, or related discipline OR equivalent experience in lieu of degree Certifications Must meet DoD 8140.03 IAT II requirements (e.g., Security+, CCNA Security, or equivalent) Experience Minimum of 10 years of experience in cyber range or computer testbed environments Expert-level experience designing and configuring: Routing, switching, firewalls DNS, VPNs, VLANs Enterprise network infrastructure across bare metal and virtualized systems Experience supporting distributed test range environments , including development of policies and procedures Experience with wireless and cellular technologies , including: 802.11 (Wi-Fi) 2G, 3G, 4G, and 5G networks Experience configuring and managing DoD network nodes , including environments such as JIOR (Joint Information Operations Range) Proven ability to operate in complex, mission-driven DoD environments Desired Skills Strong network architecture and engineering leadership Advanced troubleshooting and analytical skills Experience in cyber range or training environments Strong documentation and communication skills Ability to lead initiatives and work across technical teams Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Aurora, CO, United States Construction Surveillance Technician (CST) with TS/SCI Clearance with CI-Poly Aurora, CO Join IDS International’s National Security Services team supporting secure & mission-critical environments. The CST supports construction security operations within a cleared environment by monitoring site activities, analyzing construction designs, and identifying potential security vulnerabilities. This role operates on an active construction site and requires the ability to read and interpret blueprints, apply knowledge of surveillance detection principles, and document findings. The CST is responsible for maintaining continuous observation of construction processes and ensuring adherence to security requirements. CST CERTIFICATION OPPORTUNITY Already CST certified? Great. If not, qualified candidates may be considered for IDS International’s CST training and certification program prior to beginning a CST assignment! This virtual training program is designed to prepare selected candidates to apply ICD-705 requirements, support secure construction activities, identify security risks, and perform CST procedures in support of IDS programs. Key Responsibilities Operate inspection and surveillance equipment Utilize knowledge of construction disciplines, including civil, architectural, mechanical, electrical, and electronic engineering Read and analyze construction designs and blueprints to determine intended use Analyze structural designs and complexities that may conceal unintended or unauthorized purposes Apply knowledge of Technical Surveillance Countermeasures (TSCM) and surveillance detection principles Write detailed reports in English documenting findings, issues, and security situations Maintain daily logs during assigned shifts Required Qualifications Clearance : Active Top Secret / Sensitive Compartmented Information (TS/SCI) clearance with Counterintelligence Polygraph (CI-Poly) required Citizenship : U.S. Citizen Age : 21 years or older *Note this is a government, not a company, requirement Certification : Active CST certification required for assignment / Candidates who do not currently hold an active CST certification may be considered for IDS International’s CST training and certification program prior to beginning the CST assignment Education : High school diploma or GED equivalent Required Experience : Minimum five (5) years of experience in at least one of the following areas: Construction security surveillance Technical surveillance countermeasures Industrial or government security involving counterintelligence Construction quality assurance Supervisory construction experience Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Ability to read and interpret construction drawings and blueprints Ability to analyze designs and structural complexities Knowledge of construction disciplines (civil, architectural, mechanical, electrical, electronic engineering) Knowledge of Technical Surveillance Countermeasures (TSCM) Familiarity with IC Tech Spec, Version 1.5.1 for ICD/ICS 705 Ability to communicate effectively in English and produce written reports and analyses Physical Requirements : Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Preferred Qualifications Prior experience with NRO or NSA within the past 12–18 months for crossover suitability Work Schedule & Conditions Schedule : Monday–Friday Hours : Guaranteed 40 hours per week *Overtime may be available or required. Flexibility may be required based on project needs. Compensation & Benefits Rate : $ 46.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS *Adjusted hourly rates and daily per diem may be available for non-local and/or travel assignments. Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Annapolis Junction, MD, United States Construction Surveillance Technician (CST) with Top-Secret Clearance Annapolis Junction, MD Join IDS International’s National Security Services team supporting secure & mission-critical environments. The CST supports secure construction operations by conducting surveillance activities to maintain compliance with ICD 705 and related security requirements. This role requires monitoring construction processes, identifying noncompliance with secure construction standards, and ensuring that all observable construction elements meet required security guidelines. The CST operates within an active construction environment and is responsible for documenting findings, analyzing designs, and maintaining security awareness throughout the project lifecycle. CST CERTIFICATION OPPORTUNITY Already CST certified? Great. If not, qualified candidates may be considered for IDS International’s CST training and certification program prior to beginning a CST assignment! This virtual training program is designed to prepare selected candidates to apply ICD-705 requirements, support secure construction activities, identify security risks, and perform CST procedures in support of IDS programs. Key Responsibilities Operate inspection and surveillance equipment Utilize knowledge of construction disciplines, including civil, architectural, mechanical, electrical, and electronic engineering principles Read and analyze construction designs and blueprints to determine intended use Analyze structural designs and complexities that may conceal unintended purposes Apply knowledge of Technical Surveillance Countermeasures (TSCM) and construction security principles Identify noncompliance with ICD 705 secure construction requirements Maintain continuous observation of construction processes prior to enclosure Write detailed reports and analyses of findings, issues, and security situations Maintain daily logs during assigned shifts Required Qualifications Clearance : Active Top-Secret clearance required Citizenship : U.S. Citizen Age : 21 years or older *Note this is a government, not a company, requirement Certification : Active CST certification required for assignment / Candidates who do not currently hold an active CST certification may be considered for IDS International’s CST training and certification program prior to beginning the CST assignment Education : High school diploma or GED equivalent Required Experience : Ability to perform construction surveillance in compliance with ICD 705 standards Working knowledge of ICD 705 secure construction requirements Ability to identify noncompliance with construction security standards Understanding of secure construction methods that must remain observable prior to enclosure Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Ability to read and interpret construction drawings and blueprints Ability to analyze designs and structural complexities Knowledge of Technical Surveillance Countermeasures (TSCM) Ability to communicate effectively in English and produce written reports and analyses Physical Requirements : Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Work Schedule & Conditions Schedule : Monday–Friday Hours : Guaranteed 40 hours per week *Overtime may be available or required. Flexibility may be required based on project needs. Compensation & Benefits Rate : $ 36.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS *Adjusted hourly rates and daily per diem may be available for non-local and/or travel assignments. Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Caracas, Venezuela Job Title: Remote Interpreter – Spanish to English We are seeking a highly skilled remote interpreter to facilitate communication between Spanish- and English-speaking clients. This role is crucial in ensuring clear and accurate communication. The ideal candidate must have at least 90% proficiency in English and a reliable wired internet connection, a USB wired headset, and either Windows 10 or macOS to perform the job effectively. Requirements: 90% Proficiency in English: The interpreter must be highly proficient in English to ensure accurate and effective communication. Reliable Wired Internet Connection: A stable and fast wired internet connection is essential for smooth and uninterrupted service. USB Wired Headset: Required for clear audio during interpretations. Windows 10 or MacOS: Either operating system is acceptable, as long as it meets the technical needs of the role. What We Offer: Fully Remote Position: Work from the comfort of your home. Full-Time or Part-Time: Flexible scheduling options to fit your needs. Immediate Start: Begin working as soon as onboarding is complete. Monthly Payments: Payments are made monthly based on per-minute usage of interpretation services. Responsibilities: Professional Call Handling: Handle all calls with the highest level of professionalism. Industry-Specific Vocabulary: Be familiar with healthcare and medical terminology. Internal Training: Participate in training sessions to stay updated on best practices and company standards. Reporting to Team Leader: Communicate regularly with your team leader regarding job performance and any issues. Experience: Bilingual/Native English: Must be fluent in English and the target language (Spanish). 1+ Years of Interpreting Experience (Preferred): Previous experience in interpreting is highly desirable. Excellent Communication Skills: Strong skills in communication, listening, and note-taking are required.

Location: Los Teques, Miranda, Venezuela Job Title: Remote Interpreter – Spanish to English We are seeking a highly skilled remote interpreter to facilitate communication between Spanish and English speakers. This role is crucial in ensuring clear and accurate communication. The ideal candidate must have a high proficiency in English, specifically at least 90%, and should possess a reliable wired internet connection, a USB wired headset, and either Windows 10 or MacOS to perform the job effectively. Requirements: 90% Proficiency in English: The interpreter must be highly proficient in English to ensure accurate and effective communication. Reliable Wired Internet Connection: A stable and fast wired internet connection is essential for smooth and uninterrupted service. USB Wired Headset: Required for clear audio during interpretations. Windows 10 or MacOS: Either operating system is acceptable, as long as it meets the technical needs of the role. What We Offer: Fully Remote Position: Work from the comfort of your home. Full-Time or Part-Time: Flexible scheduling options to fit your needs. Immediate Start: Begin working as soon as onboarding is complete. Monthly Payments: Payments are made monthly based on per-minute usage of interpretation services. Responsibilities: Professional Call Handling: Handle all calls with the highest level of professionalism. Industry-Specific Vocabulary: Be familiar with healthcare and medical terminology. Internal Training: Participate in training sessions to stay updated on best practices and company standards. Reporting to Team Leader: Communicate regularly with your team leader regarding job performance and any issues. Experience: Bilingual/Native English: Must be fluent in English and the target language (Spanish). 1+ Years Interpreting Experience (Preferred): Previous experience in interpreting is highly desirable. Excellent Communication Skills: Strong skills in communication, listening, and note-taking are required.

Location: Central Europe; Portugal; Germany; Spain Workplace: Remote SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes: - SplitMetrics Acquire, a platform for automating and optimizing Apple Ads.  - SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts. - SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year. - App Radar by SplitMetrics: an ASO platform with advanced keyword and competitor insights. WHY SPLITMETRICS?  - For over 11 years, we’ve been at the forefront of the mobile marketing industry, building an ecosystem of market-leading technologies. - An Apple Ads Partner, SplitMetrics is the 1st company to build the Apple Ads management platform.  - Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. - Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. - Integrated AI into our strategic approach since 2023. - Effectively collaborate across 20+ countries with a remote-first and supportive culture. As an Account Executive EMEA/MENA, you will be responsible for the growth of our enterprise accounts in the region, ensuring all key metrics are delivered. With identified accounts, you will ensure revenue growth, customer success, and long-term customer partnership. In addition, you will provide direction and recommendations to the extended territory team and leadership to increase the region's efficiencies, structure, and strategy, ensuring individual and group success. YOU WILL BE ACCOUNTABLE FOR EXCELLENCE TO: - Own the full sales cycle from prospecting and qualification through trial, negotiation, closing, and handover. - Consistently achieve and exceed new business targets. - Build and manage a healthy pipeline through self-generated opportunities. - Develop territory strategy and specific account plans, expand install base and acquire net new customers, create and execute demand generation plans within a territory, and be accountable for all aspects of taking down the number as if you genuinely owned SplitMetrics. - Create a strong partnership with BDR, Marketing, Solutions, Product, Customer Success, Leadership and Legal to win strategic accounts. - Leverage internal and external tools to maximize customer information – Maximize success with a world-class SaaS toolkit (access to Gong, Hubspot, Linkedin Sales Navigator, AppMagic), and provide feedback on products regarding customers' issues and competitive trends. - Represent the company at industry events and conferences, building relationships and generating new business opportunities. - Maintain strong deal hygiene, forecasting accuracy, and CRM discipline. - Take ownership of performance, continuously improve sales skills, and actively seek and apply coaching and feedback. ABOUT YOU: We want to meet individuals passionate about the mobile marketing world, who have experience working with app publishers, agencies and brands and have a track record in owning large multi-year deals from end to end. - 3+ years of experience in sales roles, with a strong track record in mobile marketing or advertising technology. - A genuine passion for closing the deals with a ruthless focus on a customer. - Proven ability to sell complex SaaS solutions to multiple stakeholders and senior decision-makers. - A systematic approach in sales (MEDDIC). - Strong experience in outbound prospecting and pipeline generation. - A commitment to being an adviser and business development partner for a customer. - A consultative selling mindset - able to challenge customer thinking, uncover underlying business needs, and position solutions based on value and business impact. - Highly accountable, proactive, and results-oriented, with a strong sense of ownership. - Excellent written and verbal communication skills. - Curious, creative thinker, and open-minded character with a passion for challenges. - Strong understanding of the mobile marketing, app growth, and advertising ecosystem, with a genuine curiosity to continuously follow industry trends, market shifts, competitors, and emerging technologies. - Fluent English. WHAT IS THERE FOR YOU? - Time Off: Vacation and public holidays following your country's regulations. Additional PTOs annually for personal rejuvenation. - Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. - Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. - Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. - Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. - Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment. - Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment. OUR CULTURE At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: - Move Fast - Get Sh*t Done - Build Together - Strive for Transparency - Own What You Do - Learn + Share = Excel Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Location: Angeles City, Pampanga, Philippines Job Title: Bilingual Medical Virtual Assistant - Customer Service Company: Neolytix Work Set up: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements: Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram Webcam, Noise Cancelling headset, 30mbps internet speed or above Dedicated place at home for work Job Type: Full-time Benefits: Paid training Work Location: Remote

Location: Pasig, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Quezon City, Metro Manila, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.

Location: Gurgaon, India NEOLYTIX Assistant Manager, RCM Business Excellence Revenue Cycle Management  |  Governance & Performance  |  Gurugram DEPARTMENT RCM Business Excellence EXPERIENCE 6–8 Years LOCATION Gurugram (Onsite) SHIFT India Hours | US AM Overlap REPORTS INTO President & COO ⚠  This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago. We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales. The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here. What You Will Own 1. Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds. Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly. Flag risks proactively with proposed solutions before they breach SLAs. 2. Monthly Performance Insight Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question. Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised. Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients. 3. Quarterly Financial Review Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect. Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged. 4. Quality Function Ownership Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration. Ensure QA findings reach the floor and drive change, rather than living in a report. Audit team output for accuracy; identify recurring error patterns and drive corrective action. 5. Process Change Measurement When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework. Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance. What You Bring Must-Have 6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue. Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing. Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number. Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill. Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so. Strong Preference Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified. Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it. Prior management of a small quality or audit team. Power BI familiarity, though the analytics team owns the front end. Nice-to-Have Healthcare analytics firm or BPO process excellence background. Experience designing and running an MIS reporting function in a US RCM environment. Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context. Who You Are You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat. You build something and then measure whether it worked. The artifact is not the point; the change it produced is. You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end. You would rather be right and uncomfortable than comfortable and wrong. Eligibility Criteria Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred. Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage. Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram. Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile. Performance Expectations What success looks like across the first year: Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening. Day 60: SLA conformance tracking live for strategic accounts. Day 90: SLA conformance extended to the full RCM book. Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it. Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified. End of year 1: the business argues from your numbers rather than about them. Career Path This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire. Now AM, RCM Business Excellence RCM book: quality and MIS 12–18 Months Manager Team of 3–5; governance across RCM Next Senior Manager / AD Governance across service lines Beyond Director / VP, Business Excellence The function at company scale The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows. Hiring Process Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation. Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome. Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart. Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function. Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next. Stage 6: Offer. Why Join Neolytix Founding Seat of a Function You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV. Scope from Day One The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it. Day Shift, Not Night India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here. AI Makes This More Important As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.