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Location: Cairo, Egypt Workplace: onsite Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Key Responsibilities Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate,  practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Skills, Knowledge & Expertise Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education. Preferred Qualifications 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you’ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.

Location: Singapore Cantonese - International Interpreter Language: Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Cantonese and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Cantonese Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: New Zealand Cantonese - International Interpreter Language: Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Cantonese and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Cantonese Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Peru Cantonese - International Interpreter Language: Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Cantonese and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Cantonese Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Singapore Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 1 year interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Peru Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Australia Chaldean - International Interpreter Language: Chaldean Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Chaldean and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Chaldean Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Toronto, ON, Canada Chaldean - International Interpreter Language: Chaldean Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Chaldean and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Chaldean Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Cairo, Egypt Chaldean - International Interpreter Language: Chaldean Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Chaldean and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Chaldean Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Victoria, Melbourne, Australia Cantonese - International Interpreter Language: Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Cantonese and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Cantonese Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: England, London, United Kingdom Cantonese - International Interpreter Language: Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Cantonese and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Cantonese Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Central Region, Singapore Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Bangkok Metropolitan Region, Bangkok, Thailand Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Metro Manila, Manila, Philippines Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: New South Wales, Sydney, Australia Mandarin - International Interpreter Language: Mandarin Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Mandarin Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: San Juan, Puerto Rico Spanish - International Interpreter Language: Spanish Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Spanish and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! Candidate Qualifications: Fluency in English and Spanish Minimum 6 months interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Per minute rate Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Liverpool, North West, United Kingdom Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Mandarin and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! This is a fully remote position. As a remote interpreter, you play a significant role in facilitating communication between MANDARIN and English speakers. The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: Fluency in English and Mandarin. Minimum 6 months of interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: London, United Kingdom Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Korean and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! This is a fully remote position. As a remote interpreter, you play a significant role in facilitating communication between KOREAN and English speakers. The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: Fluency in English and Korean. Minimum 6 months of interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Fully remote. Interpreter works from his/her home office Full-time contractor position Immediate availability to start working after onboarding Monthly payments Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!