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Location: Shanghai Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. ABOUT YOU We are looking for a Senior Backend Engineer who is ambitious, undaunted by challenging tasks, and eager to grow to join our China Regional Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to drive tailored solutions for our major partners in China through customized integration projects, localized product enhancements, and dedicated technical support to meet the unique needs of the local market. Strong programming skills and a solid foundation in computer science are essential, along with experience in designing and developing large-scale distributed systems, with deep expertise in middleware such as message queues, Elasticsearch, Redis, and MySQL. The ability to think critically, solve complex problems, and collaborate effectively with cross-functional teams will be key to your success in this role. If you’re passionate about working in the video game industry and delivering innovative payment solutions for the China market and love building scalable, high-performance backend systems that power game commerce at scale, we would love to hear from you! RESPONSIBILITIES Design, implement, and optimize technical solutions based on the needs of users in the China region, continuously improving service performance and stability. Participate in research and discussions related to products in the gaming payment domain, and drive their implementation and promotion. Game industry experience required On-site position only (remote work not available) Qualifications and Skills Bachelor's degree or higher in Computer Science or a related field, with at least 3 years of backend development experience. Strong programming skills and a solid foundation in computer science, with familiarity in data structures and design patterns. Proficiency in at least one programming language (Go or PHP) and familiarity with relevant mainstream development frameworks. Experience in designing and developing large-scale distributed systems, with a deep understanding of middleware technologies such as message queues, Elasticsearch (ES), Redis, and MySQL, including their principles and optimizations. Excellent teamwork, communication skills, and a strong sense of responsibility. Strong problem-solving skills, clear logical thinking, and an ability to think critically, summarize, and synthesize information. Nice to Have Experience working on cross-border or cross-cultural projects, particularly with Chinese partners or in the China market. Familiarity with the Chinese gaming industry ecosystem, including local payment channels, regulatory requirements, and player behavior. Experience with cloud platforms (AWS, GCP, Alibaba Cloud) and containerization technologies (Docker, Kubernetes). Knowledge of gaming payment systems, virtual currency, and in-app purchase (IAP) workflows. Bilingual proficiency in English and Chinese to facilitate communication with regional partners. Job Description This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required. Privacy Notice & Data Processing Consent By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping. In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL): Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla. Sensitivity: We will handle your personal information with a high duty of care. Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us. If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data. Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Berat, Albania; Almaty, Kazakhstan; Astana, Kazakhstan; Batumi, Georgia; Belgrade, Serbia; Bishkek, Kyrgyzstan; Bratislava, Slovakia; Bucuresti, Romania; Erevan, Armenia; Krakow, Poland; Krosno, Poland; Ljubljana, Slovenia; Poland; Sarajevo, Bosnia and Herzegovina; Skopje, North Macedonia; Tallinn, Estonia; Tashkent, Uzbekistan; Tbilisi, Georgia; Toshkent, Uzbekistan; Antalya, Türkiye; Istambul, Türkiye; Nicosia, Cyprus; Sofia, Bulgaria Workplace: remote TechBiz Global is a leading IT recruitment company. We provide IT recruitment, outstaffing, outsourcing, software development, and different consulting services, focused on successfully achieving our partners’ recruitment goals. At TechBiz Global, we celebrate diversity and are promoting an inclusive environment. Our international clients and partners are located around the world. We work with a diverse set of technologies and frameworks.   Are you passionate about connecting talent with opportunity? Do you thrive in a fast-paced, global environment? If so, we want you to join our journey to deliver exceptional recruitment experiences! What You’ll Do Discover Top Talent: Source senior-level, highly specialized candidates for leading global businesses across European and international markets. Quality First: Screen and interview candidates to ensure we present only the best to our clients. Stay Ahead of the Curve: Keep up-to-date with industry trends and ensure candidates meet the highest standards through cutting-edge evaluation methods. Network Like a Pro: Build strong connections online and offline to promote our employer brand and attract top professionals in the industry. What we are looking for! Experience: At least 3+ years in both IT and Non-IT recruitment. Tech-Savvy: Skilled in using LinkedIn Talent Solutions to source quality candidates and conducting interviews on platforms like Teams, Zoom, and Skype. Communication Wizard: Excellent verbal and written communication skills in English. Industry Insight: Strong understanding of job requirements and assessments for IT and Non-IT roles. Networking Pro: Tenacity and a proven ability to build and maintain a solid network.  Nice to Have Experience working in a growing tech organization. Additional language skills (German or Russian are a bonus!) Previous client communication experience What’s in It for You? Flexibility: Work remotely from anywhere—your office is wherever you are! Innovation-Friendly: Bring your ideas to life in a supportive environment with flat hierarchies and open communication. A Warm Welcome: Join a team that values and supports you every step of the way. Competitive Compensation: Enjoy a base salary plus performance-based bonuses to reward your success.

Location: CIS Workplace: remote ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Design, build, and maintain backend services and APIs using PHP and Go , ensuring scalability, reliability, and high performance. Develop new microservices and enhance existing systems to support large-scale integrations and high-load payment flows. Participate in code reviews and maintain high development standards through collaborative feedback and best practices. Work closely with engineering, product, and partner teams to deliver high-quality solutions on schedule. Contribute to system monitoring using tools such as Grafana , Kibana , and ELK to ensure stability and optimal performance. Document technical specifications, system architecture, and new functionalities for transparency and maintainability. Participate in Kanban ceremonies and maintain efficient communication with cross-functional teams. Qualifications & Skills Proven experience in backend development with strong proficiency in PHP and GoLang. Solid understanding of object-oriented programming (OOP), software design patterns, and decomposition principles. Experience with microservices architecture and scalable backend systems. Strong knowledge of SQL and database design, including optimization for large datasets. Familiarity with Postman, GitLab, console and other development tools. Experience using monitoring and testing tools such as Grafana, Kibana, DataDog and ELK. Ability to work independently on complex technical tasks and deliver high-quality results within deadlines. Strong communication skills and ability to collaborate effectively with cross-functional teams. Nice to Have Experience with high-load systems and event-driven architectures. Familiarity with CI/CD tools (GitLab CI). Background in frontend development or working with single-page applications (SPAs). Hands-on experience using AI-powered development tools to enhance productivity. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Mexico We are looking for a Business Analyst to join the Antifraud area within Customer Care . Antifraud is where customers are most likely to feel stressed: suspicious transactions, a stolen card or identity, account blocks, and additional verification. In those moments, customers judge us less by features and more by how fast, clear, and human our response is. We already have strong Support, Antifraud, and Operational teams, but no single owner of the end-to-end antifraud customer experience — the journey crosses multiple teams and tools, which makes it easy for ownership, communication standards, and measurable quality to get fragmented. In this role, you will turn antifraud CX into a single product: journeys, rules, handoffs, and tooling. You will make the experience measurable through metrics, SLAs, and communication quality, and systematically improve the process as new products and new fraud scenarios emerge. Challenges that await you: 0–3 months: understand and put the foundations in place Establishing a baseline for metrics and quality: what we measure today, where the blind spots are, current SLAs, and where the biggest leaks and repeat contacts happen Running discovery through stakeholder interviews and case reviews, and identifying the key pains and risks across customer experience, operations, and compliance Building and aligning a prioritized improvement backlog across process and product/tooling, with clear success criteria 3–6 months: deliver improvements and show measurable impact Leading the first initiatives end to end Improving communication standards and the customer journey for one or two high-impact scenarios (e.g. disputed transactions, a stolen card, or additional identity verification) Setting up a sustainable operating cadence: metric monitoring, case and incident reviews, backlog refresh, and recurring alignment rituals with stakeholders Delivering early measurable wins: faster resolution, fewer repeat contacts and escalations, clearer communication, and less manual work What makes you a great fit: 2+ years of experience as a Business Analyst / Product manager / Product owner in fintech, banking or consumer digital products Nice to have a background in Customer Care / Contact Center / Customer Service or background in developing other products for internal customers (Telesales, Collection, Delivery, etc.) Real experience with backlog management and prioritization across multiple teams and stakeholders Hands-on UI experience: created new multi-screen user flows, not just made visual tweaks Ability to write clear and structured product requirements independently; technically fluent and comfortable collaborating with engineers Data-driven mindset: works directly with data, defines the right tasks for analysts, and can spot dashboard errors Experience in project management across multiple teams; delivers on time and tracks progress effectively Strong stakeholder management and expectation-setting skills A proactive, ownership-driven mindse B2 or higher English level for effective communication with an international team Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico — with assistance for the employee and their family Flexible work from our office or remote Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation Policy: Annual leave and paid sick leave as per applicable policies

Location: Worldwide We are looking for Business System Analysts for the Core Banking Systems team - the team builds scalable, high-load systems for processing financial transactions for all customer banking products and payment processing, leveraging technologies like Kafka, PostgreSQL, and microservices architecture. We are seeking a proactive and detail-oriented Business Systems Analyst to be the bridge between our business and technical teams. In this critical role, you will be responsible for defining and documenting the logic for our financial transaction processing and accounting systems. You will work closely with stakeholders to ensure our systems accurately reflect business needs, maintain data integrity, and support our strategic goals. If you have a passion for solving complex problems at the intersection of finance and technology, this is the role for you. Challenges that await you: Partner with business stakeholders, the finance team and the risk team to gather, analyze, and translate requirements for financial transaction processing into clear, technical specifications. Design and document the end-to-end logic for financial transaction lows across our processing and accounting systems. Collaborate with our software engineering and QA teams, providing detailed task breakdowns and ensuring the successful implementation and rigorous testing of new features. Maintain data integrity and system accuracy through regular reconciliation processes, using SQL to identify and resolve discrepancies. Support financial audits by preparing and delivering accurate data  extracts. What makes you a great fit: Proven experience in an analytical or support role within the finance, fintech, or banking sectors. Solid understanding of accounting principles and how they apply to financial transactions in a software system. Exceptional communication and collaboration skills, with a track record of successfully working with technical and non-technical teams. Strong proficiency in SQL for data analysis, validation, and verification. Experience with a range of documentation tools (Confluence, Jira, MS Excel, Google Docs) and a keen eye for detail. A proactive, self-motivated individual who thrives on solving problems and taking ownership. Your bonus skills: Experience with configuring or testing accounting models (accounting mapping). Prior involvement in projects that integrated processing and accounting systems. Familiarity with financial products for individuals and legal entities such as credit cards, cash loans, and ATM operations Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to one of our hubs — Cyprus, Georgia or Kazakhstan — with assistance for the employee and their family Flexible work from one of our offices or remote Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: Annual leave and paid sick leave as per applicable policies

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Istanbul, Turkey About Aura by Hex Trust Aura by Hex Trust is the private wealth business of Hex Trust. We bring institutional-grade digital asset infrastructure - custody, trading, yield, structured products - to high net worth (HNW) individuals and family offices, delivered through a Relationship Manager–led model backed by an easy-to-use app. The wealth opportunity in digital assets is one of the most underserved segments in the industry. HNW clients want exposure but lack a trusted, regulated, full-service partner. Aura fills that gap, combining the security and licensing of Hex Trust with the personal service private clients expect. About Hex Trust Hex Trust is a fully-licensed digital asset financial institution building the infrastructure institutions use to operate in crypto. Custody, staking, capital markets, investment solutions, payments, fiat ramping, RWAs, and tokenization — all on one regulated platform. Founded in 2018, we're licensed across multiple jurisdictions (HK, SG, Dubai, SVG). As institutional capital moves into crypto and the RWA and payments narratives accelerate, we're one of the few players who can serve institutions as a fully-regulated, one-stop-shop partner. We serve 600+ institutional clients globally: funds, family offices, banks, foundations, token issuers, payment firms, OTC desks, and corporates. We're well-capitalized, growing consistently, and built on a sustainable model. We operate 24/7 from hubs in Hong Kong, Singapore, Dubai, and Vietnam. You'll work alongside a senior commercial team, own real institutional relationships, and get exposure to the most active parts of the market. We're scaling fast. If you want to sell into the institutional side of crypto at a firm that's actually licensed to do it, this is the place. Position Summary We offer an attractive, formula-based, uncapped bonus structure tied directly to revenue, paid quarterly. As a Relationship Manager at Aura, you'll originate and grow your own book of HNW and family office clients on a fresh platform. You'll have direct access to the full Hex Trust group - institutional products, regulated infrastructure, and senior leadership -  and real influence over product direction as we scale. This is an early-stage hire. If you're an experienced wealth or sales professional looking to build something rather than inherit it, this is the seat. Duties & Responsibilities Establish and grow long-term relationships with HNW clients , family offices, and private wealth channels, contributing to increased AUM, trading volume, and product adoption Cultivate and expand partnerships with relevant distribution partners and intermediaries to further drive growth in AUM. Lead prospect and client meetings, clearly articulating Hex Trust’s value proposition and capturing feedback for continuous improvement. Identify cross-selling opportunities across trading, structured products, and lending solutions to deepen client engagement. Work with Marketing Team to identify and support activities designed to attract and activate client base Oversee smooth onboarding and ongoing relationship management in collaboration with compliance, legal, and operations. Deliver best-in-class, white-glove service—positioning Hex Trust as a trusted partner for private clients and family offices in digital assets. KPIs: No. of clients, Revenue, Assets on Platform, Net New Money Requirements 5–15 years of experience in relationship management, private banking, wealth management, and/or institutional/crypto financial services. Demonstrated success in growing AUM and managing sophisticated private clients or family office accounts. Strong knowledge of financial markets and investment products; digital asset familiarity required. Proven ability to deliver high-touch, client-first service in a demanding environment. Excellent communication, presentation, and negotiation skills with credibility in front of senior stakeholders. Entrepreneurial, adaptable, and proactive in identifying solutions and opportunities. Fluency in English required; additional languages (e.g., Mandarin, Arabic) are highly valued. Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with relevant adjustments to seniority. Benefits As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space. At Hex Trust, we are proud of our H.E.X. culture: Heart Empowerment Xcellence Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also: Competitive Salaries & Bonuses Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.) Access to Corporate Discounts and exclusive Employer Perks Medical & Retirement Plans Professional Learning and Development Opportunities Elevate your work using cutting-edge technology Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam Regular company & social events Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Location: Mexico We are looking for Product Analysts in various teams Telesales, Collection, Antifraud, Customer Care, SME , etc. The analyst’s main task is to develop new technological products and enhance existing ones. Your team will include graduates from top universities (MSU, MIPT, HSE, MSTU, NES, MEPhI). We are at the beginning of our journey, so you will grow quickly and improve your skills. You will see the real impact of your work. Challenges that await you: Use your analytical skills to design top-tier financial products Take ownership of the product and its performance metrics Manage a team of analysts and build effective team processes Develop performance metrics to enhance both products and workflows Derive actionable insights and generate innovative ideas through data analysis Conduct in-depth research and investigations Design and implement monitoring systems for products and operational processes Build informative reports and interactive dashboards Optimize customer journey mapping (CJM) and conversion funnels Evaluate the quality, coherence, and logic of business processes Develop effective incentive schemes for operational teams Test hypotheses aimed at process improvement Perform cost analysis to evaluate overall operational efficiency What makes you a great fit: A mathematical or technical degree from a top university such as MSU, MIPT, HSE, MSTU, MEPhI, or NSE Strong knowledge of mathematical statistics and probability theory Analytical mindset and systematic thinking Ability to visualize data and draw actionable conclusions Experience in hypothesis testing and validation Proficiency in SQL; knowledge of Python or R is a plus Hands-on experience with data visualization tools such as Tableau or Superset Ability to understand business objectives and translate them into analytical tasks Experience in building analytical infrastructure and team processes Excellent communication skills English proficiency at B1 level or higher for effective collaboration with an international team Our ways of working: Innovative Spirit: a team from the best technical universities Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico with full visa & permit support to the employee and family Flexible work from our office Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: Annual leave and paid sick leave as per applicable policies

Location: Mexico We’re looking for a Business Analyst to join our Risk Monitoring team. The team develops and enhances real-time monitoring and decisioning that protects our clients and the bank by detecting suspicious behavior across Fraud and AML/KYT use-cases. We build risk controls, alerting and investigation workflows, and continuously improve control effectiveness using data, feedback from operations, and product signals. Challenges that await you Collecting and formalizing requirements from stakeholders, prioritizing changes based on risk and impact, and leading delivery from discovery to rollout Facilitating communication between engineering, data/ML, risk operations (Fraud/AML), and product to ensure alignment on monitoring roadmap and control design Identifying root causes of monitoring/control gaps (false positives/false negatives, operational bottlenecks, data quality issues) and coordinating cross-functional resolution Implementing best practices in risk analytics and reporting (control effectiveness, alert quality, investigation efficiency) to improve operational performance and risk outcomes Closely collaborating with designers and operations to shape investigation and case-management UX and improve investigator productivity What makes you a great fit Basic SQL proficiency (data validation, exploratory analysis, alert quality checks) Proven experience in eliciting, documenting, and managing requirements for complex systems (preferably in fintech/banking/risk) Ability to translate risk needs into clear deliverables for dev/data teams, with understanding of how services are structured (microservices, integrations, event flows) Strong analytical and systematic thinking; ability to reason in terms of risk, controls, trade-offs, and measurable outcomes Experience in cross-team collaboration and stakeholder management Experience with BPMN/UML/DFD (or similar) to visualize processes, decision points, and data flows B2 or higher English level for effective communication with an international team Your bonus skills Experience with BI tools (Superset, Tableau, etc.) for dashboards, monitoring, and KPI design Understanding of APIs and event streaming (Kafka or similar) Familiarity with concepts such as transaction monitoring, risk scoring (rules/ML), alert triage, case management, and control effectiveness metrics Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico with assistance for the employee and their family Flexible work from our office or hybrid Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: 20 days of annual leave and paid sick leave

Location: Worldwide We are looking for Product Analysts in various teams: Acquisition, AML, Antifraud, Credit Card, CRM Core, Customer Care, Web/Mobile App, Portfolio , etc. Your team will include graduates from top universities (MSU, MIPT, HSE, NES, etc) and winners of math and economics olympiads We're at the beginning of our journey, so you'll grow fast and see the real impact of your work right away. What makes you a great fit: Care about the company and customers Be smart Understand math Challenges that await you: Take ownership — making mistakes isn’t a problem Use your mind to create top-tier products Find insights in data and turn them into action Design metrics to improve customers' lives How we work: Honest feedback — we value open, transparent communication A high-tech environment full of smart people rebuilding finance from the ground up Fast by default — technology moves fast, and so do we Our benefits: Relocation support to one of our hubs — Mexico or Georgia with full visa & permit support to the employee and family Flexible work from one of our offices Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: Annual leave and paid sick leave as per applicable policies

Location: Москва В команду сервиса “Новостной мониторинг” требуются Middle ML Engineer. Мы занимаемся разработкой NLP моделей для анализа новостного потока, ключевые задачи: NER, entity linking, классификация. У нас открывается новое направление по OCR. Необходимо будет автоматизировать входящий поток документов в разных форматах. Обязанности ### Задачи: * Есть end-to-end real-time пайплайн обработки новостей - от парсинга до поставки пользователям. Внутри происходит много чего интересного, но не всегда оптимально. Ожидается, что грамотный MLE поможет нам с этим. * Есть задачи по организации хранения данных (сейчас сделано медленное хранилище в PostgreSQL, быстрое - ElasticSearch), по микросервисной архитектуре (есть много докер-контейнеров, можно попробовать все в кубер затащить) и по деплою моделей (хочется организовать автоматическую выкатку в torchserve через gitlab-ci + ansible) Требования ### Требования: * Уверенный Python, SOLID, умение разбираться в чужом коде * БД: PostgreSQL, знание ElasticSearch будет плюсом * ML/DL - sklearn/Pytorch, знание transformers будет плюсом * Gitlab CI, Docker, ansible * Желательно иметь опыт заворачивания торчевых моделей в onnx/tensorrt Условия ### Условия: * ML Space для обучения моделей * Крупнейшее DS&AI community - более 600 DS банка, включая: * Регулярный обмен знаниями, опытом и лучшими практиками * Возможность переиспользования кода и библиотек из централизованного репозитория * Интерактивные лекции и мастер-классы от ведущих ВУЗов и экспертов технологических компаний * Дайджест о самых последних разработках в области DS&AI * Регулярные внутренние митапы

Location: Yerevan, Armenia About Us Imagine Live, part of the Digitain Group, specializes in live gaming and streaming worldwide. With a fresh take on live dealer games and premium game show-style content, we deliver top-tier entertainment in a professional, dynamic environment. We are committed to growth, development, and excellence in the gaming industry. Description Game Presenter (Middle East Region) position is perfect if you do love the entertainment industry and would like to discover it for you. We are looking for candidates with smiling faces and excellent customer service skills who will happily assist people to have a good time with us. You will be responsible for managing and operating table games. In addition, you will supervise players, react to chat inquiries. Responsibilities Communicate with players from different countries around the world· Answering customers questions in real-time via live chat Enjoy the experience of presenting our games to the players Ensure games are dealt according to the procedure, as per training Requirements Turkish language Enjoy working as part of a close & friendly team Willingness to discover the gaming industry, such as rules of the games Ability to work with the cameras in the studio Proficient in Turkish language Be a natural communicator and with a smile on your face at all times Benefits Health insurance after 3 months probation period Free taxi (only for evening and night shifts) Partial tuition reimbursement for students Career growth opportunity Gym membership discount One-shot bonuses in case of childbirth marriage Free of charge, coffee/tea, ice cream Team building English language tuition Free of charge professional books Free subscriptions (LinkedIn Learning, Pluralsight) Referral a Friend Program with financial reward Professional Make-up Training Shifts 1st day 08:00-16:00 2nd day 16:00-24:00 3rd day 24:00-08:00 After these 3 working days, employees have 2 days off and return to work with the same shifts.

Location: Yerevan, Armenia Description Digitain is seeking for energetic and highly motivated specialist to join its Partner Support team. Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us! The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Work closely with Digitain partners’ support representatives through online chat or other messengers Provide timely, accurate and complete information using the right methods/tools Answer partners’ inquiries related to services, games, bets and other products provided by the company Identify and assess partners’ needs to achieve satisfaction Interact with Partners to provide and process information in response to inquiries, concerns, and requests Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any Register all type of issues in the ticketing system for the review of corresponding departments Build sustainable, long relationship Requirements Genuine curiosity about gaming and a good understanding of the online industry Excellent English and Turkish written and oral communication skills Result-oriented Multitasking skills Creative thinking Attention to details Ability to work in high pressure and in stressful situations Excellent communication and writing skills Prior experience as a front line employee would be a plus Willingness to work on 24/7 shifts (is a must)

Location: Warsaw, PL Workplace: remote We are seeking an experienced DevOps Engineer to make the path of code, from a developer’s mind to our customers, as fast, secure, and efficient as possible. You will be the architect of the “software delivery highway” for a project that deploys FE & BE code to Kubernetes, using Postgres and S3 resources hosted in AWS. The code repository is hosted in Bitbucket, where the existing (inadequate) CI/CD pipelines run. The application is currently hosted on Vercel, and we intend to migrate the runtime to Kubernetes. Responsibilities Understand how NextJS applications are typically configured and deployed to Kubernetes. You can define a build process for dynamic environments such as for QA which partitions resources per Jira epic, including set up and tear down of Postgres DB, S3 bucket and sensible configuration management, deploying code from a specific git branch. You will define a release process that promotes and rolls back code and manages database migrations while minimizing disruption. This includes promoting code from QA to staging, and from staging to production. Manage and optimize Postgres and Object Storage infrastructure connected to NextJS deployments. Ensure compliance with AWS security best practices and governance policies. Experience defining and debugging Bitbucket CI/CD and scripting with Bash, Python, etc. Participate in architectural decisions, providing the infrastructure’s point of view. Help on writing and diagnosing issues with CI/CD pipelines, preferably with Argo CD. Work closely with development teams to ensure smooth integration of tools. Communicate technical information effectively to both technical and non-technical stakeholder Must-have requirements for this position At least 5 years of experience in SRE/DevOPS role or a related field. Strong understanding of AWS or GCP services and infrastructure management. Strong understanding of Bitbucket CI/CD build pipelines. Understanding of NextJS deployed to Kubernetes (Vercel understanding desirable), defining QA, staging & production environments and configuration management. Proven track record of managing complex environments and troubleshooting technical issues. Excellent problem-solving and analytical skills. Strong knowledge of IaC tools (Terraform, Ansible, etc) and git. Experience with shell scripting, python and/or automation tools. Knowledge of cloud security best practices and compliance frameworks. Strong communication and collaboration skills Ability to work effectively in a fast-paced environment Bachelor’s degree in Computer Science or equivalent experience. What we offer Competitive compensation based on your experience and expertise Long-term contract-based collaboration A collaborative and open environment Flexible collaboration arrangements

Location: London Workplace: hybrid The EMEA Legal Counsel will provide strategic legal guidance across KAST's UK, EU and Middle East operations. You will work closely with Product, Compliance and GTM / Business teams to ensure compliance with across UK, EU, and Middle Eastern regulatory frameworks and support KAST's engagement with regulators and industry groups. This role is ideal for a lawyer who thrives in fast-moving environments and is passionate about building the legal foundations for the future of money. Location: flexible across the UK/Europe. Responsibilities Advising the business on compliance and legal issues related to structuring new and existing stablecoin, payments, and card products and features Expanding KAST’s product offering in line with regulatory requirements Drafting and maintaining customer-facing legal documents including Terms of Service, user agreements, and product-specific disclosures Managing and advising UK, EU, Middle East, financial services, digital asset and privacy regulatory requirements Monitoring and advising on developments from the FCA, EBA, ESMA, ECB, CBUAE, VARA, DFSA, FSRA and relevant national competent authorities — and their impact on KAST's regional business Owning KAST’s global data privacy legal function Collaborating with Product and Commercial teams to design compliant product structures for retail and institutional clients, including card program agreements Draft, review, and negotiate commercial agreements with counterparties, including service providers, partners and institutional clients. Supporting card programme compliance under Visa/Mastercard network rules and relevant EEA/UK issuing frameworks Ensuring robust compliance with UK, EU, Middle East financial services regulation including AML/CTF, OFAC, sanctions and Travel Rule as applicable Managing and overseeing outside counsel relationships, including firm selection, matter scoping, and legal spend Engaging proactively with regions regulators and industry associations to advocate for clear, innovation-friendly frameworks Qualifications & Skills 5+ years of PQE - qualification in England & Wales or EU Member State; dual qualification (e.g. UK + EU jurisdiction) an advantage Experience advising on digital assets (and payments), including time at a top law firm or in-house Strong knowledge of the FCA regulatory framework and UK financial services law; working knowledge of EU financial services regulation (MiCA, PSD2, EMD2, MLD5/6) and at least one MENA regulatory framework Hands-on data privacy expertise — UK GDPR and/or EU GDPR advisory experience Familiarity with AML/CTF, sanctions compliance, and Travel Rule obligations in a EMEA context Excellent communicator and stakeholder manager, with the ability to take decisions where there is ambiguity and translate complex regulation into practical business guidance Comfortable working across multiple jurisdictions simultaneously in a fast-paced, high-growth environment

Location: Paris; Zurich; Madrid; Amsterdam; Warsaw; Linz; Munich; London; Berlin Workplace: Remote ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE TEAM Mistral is building a sovereign AI cloud for Europe. Our customers in finance, healthcare, and the public sector run frontier models on European-jurisdiction infrastructure, and the Cloud Platform team builds the systems that make that possible — compute orchestration, Kubernetes, bare metal, storage, networking, and the datacenter fleet that runs it all. We run it all on our own metal, our own network, our own datacenters — which means when something breaks, the fix is ours to write. European Compute Units let enterprises commit to multi-year capacity on that infrastructure, and we are scaling toward a gigawatt of compute across Europe by 2030. You will design and ship the layer every sovereign AI deployment depends on and shape the team building it. THE ROLE This is a people-leadership role from day one. You will manage the team — hiring, coaching, performance, growth paths, honest feedback — while staying close to the code: roughly half your time in architecture decisions and the hardest technical problems the team faces, the other half leading your squad. If you are looking for a senior IC role, this is not it. You will own our Kubernetes product end to end: a metal-to-on-demand platform built on in-house infrastructure, with GPU support for training, inference, and general-purpose compute. Kubernetes is our product, not just our platform — we run it on infrastructure we own end to end. You will decide how the control plane scales, how GPUs get scheduled, and how quickly a rack of bare metal becomes an on-demand cluster a customer can use. The decisions you make here shape how our infrastructure scales from today's footprint to a gigawatt, and how we turn frontier AI research into production systems used by millions. This is a role for an engineer who leads from the front because that is where the work is, not because management was the next rung on the ladder. WHAT YOU WILL DO - Design and ship the control plane. You build alongside your team and own the architecture and the hardest implementation decisions — scheduling, operators, provisioning, node lifecycle. - Grow the engineers, not just the software. You set the standard for ownership, remove the obstacles in their way, and coach them past their comfort zone until the work they ship surprises them. - Own the reliability of the Kubernetes control plane. It is the team's headline KPI. You make the calls when it breaks at 3am, and your engineers learn from how you do it. - Shrink the distance from metal to on-demand. Provisioning a cluster should be minutes of automation, not weeks of tickets. - Partner with Product Managers to set priorities, scope initiatives, and make the technical and business tradeoffs. - Own people management for the team: hiring, performance, growth paths, and honest feedback — the leadership work that never becomes someone else's job. - Define the team's processes and execution rituals as it grows. WHAT WE'RE LOOKING FOR - 2+ years of real people leadership. You have managed engineers — hired, coached, given honest feedback, and grown them. Hands-on contribution matters here, but this role is judged on the team you build and lead, not just the code you write. - You have shipped production systems in Go. Not dabbled. Shipped. - You have run Kubernetes in anger — and ideally built parts of it: operators, schedulers, controllers. You understand what happens underneath it, and you have worked on Linux directly, not just on managed services that sit on top of it. - You have run GPU workloads on Kubernetes, or you are confident you can own that domain fast. - You think like a developer who happens to build infrastructure, not an operator who manages it. You write code other engineers depend on. - Extensive experience building backend or infrastructure systems. - You have partnered with product, design, and business teams to ship software that reached real users. - A low-ego, team-first mindset. We care less about your exact domain and more about whether you are the kind of technical force other engineers want to work alongside. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Defense Success Manager, you own what happens to our most strategic defense and sovereign accounts after the build: you make deployed AI stick in real workflows — often in restricted or disconnected environments — keep production commitments healthy, defend renewals, and source the expansion signals that Sales closes. Mistral's Solutions teams (Deployment Strategists and Forward Deployed Engineers) co-create high-value AI use cases with customers in these environments. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, demonstrating its impact, and scaling value across the institution. You will work with mission owners, program stakeholders, end users, security and IT teams, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep — typically one or two flagship accounts plus a small number of adjacent programs. It calls for a strategic account mindset, the technical judgment to navigate complex and constrained deployment environments, and the energy to build the customer success function as Mistral grows. Travel to customer sites, including secure facilities, is a regular part of the job. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship programs while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the evidence that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience owning outcomes for enterprise or institutional customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in secure enterprise deployment models. You can identify what a deployment type (on-premise, disconnected, air-gapped) means for available features, telemetry, upgrades and accreditation, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security stakeholders, while translating technical trade-offs into clear implications for mission owners and executives. You know when to bring in a deeper technical expert. - Comfort operating under security, compliance and confidentiality constraints, including restricted or classified environments and strict information-handling rules. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion - Analytical and commercially minded: you can define meaningful success metrics with imperfect data, assess customer health, and are comfortable carrying renewal and NRR accountability. NICE TO HAVE - Experience serving defense, public sector or critical infrastructure customers, including sovereign or classified programs. - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Familiarity with public procurement, framework agreements and multi-year option structures. SECURITY & COMPLIANCE CRITERIA - Eligibility: must hold citizenship in the target territory (France for now). - Clearable: must meet all local requirements for high-level security clearance (e.g. no criminal record, fulfillment of national service obligations). WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes. Mistral's Solutions teams create high-value AI use cases with our customers. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, measuring its business impact, and scaling value across the organization. You will work with customer sponsors, business teams, IT and security stakeholders, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep. It calls for a strategic account mindset, the technical judgment to navigate complex deployment environments, and the energy to build the customer success function as Mistral grows. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship transformations while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the measurement that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout, a motion already credited in a major European win. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment. - Experience owning outcomes for enterprise customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in enterprise deployment models. You can identify what a deployment type (on-premises, VPC, serverless) means for available features, telemetry, upgrades and security reviews, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security teams, while translating technical trade-offs into clear business implications for executives and users. You know when to bring in a deeper technical expert. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion. - Analytical and commercially minded: you can define meaningful success metrics, assess customer health, and are comfortable carrying renewal and NRR accountability. - Fluent English; professional French strongly preferred (a significant share of our enterprise base is French-speaking). NICE TO HAVE - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Experience building adoption, change-management or customer education programs across large organizations. - Experience at a forward-deployed, solutions-led company. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Paris ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role As the Vice President of our Production Platform organization, you will own how reliably Mistral runs in production and how fast every Mistral engineer ships. This role combines deep infrastructure expertise with organizational leadership to build a platform that scales ahead of the company. Production Platform brings together around 55 engineers across site reliability, deployment, build and CI, and our internal service framework, led by strong team leads. Every deploy and every model release goes through this organization, from our own cloud to the major hyperscalers, private clouds and our customers’ on-premise environments. You will set the strategy for the organization, grow its leaders and shape the organization as it scales. The role is key to the reliability of our products, the velocity of our engineering and research teams, and our ability to deliver Mistral wherever our customers need it. What You Will Do - Lead the Production Platform organization through its Engineering Managers, and grow them as leaders. - Set the strategy and roadmap for reliability, deployment, build and CI, and the internal service framework. - Own the reliability of our production environment: SLOs, on-call, incident management and capacity. - Make delivery to every environment, from SaaS to private cloud and on-premise, as simple and dependable as a single deploy. - Raise engineering velocity across the company with fast, trusted CI and safe deployments by default. - Give product teams strong defaults and the ownership of their own services and tests. - Design the organization as it scales: structure, hiring, on-call models and processes. - Contribute to architecture and the hard technical decisions, staying close to the systems. - Partner with Product Engineering, Research and our enterprise teams to align the platform with their needs. - Define and track the metrics that matter: reliability, delivery speed and developer experience. What We're Looking For - Deep background in infrastructure, site reliability or production engineering, starting as a hands-on engineer. - Experience leading leaders: managing managers and growing strong team leads. - Experience scaling an infrastructure or platform organization through fast growth. - Track record of running production systems at scale, with measurable results on reliability or delivery speed. - Ability to set strategy in an ambiguous scope and turn it into execution. - Strong technical judgment in distributed systems, Kubernetes, cloud infrastructure and CI/CD. - Experience delivering software into customer environments (on-premise, private cloud, air-gapped) is a strong plus. - Experience with AI infrastructure, such as model serving or GPU platforms, is a plus. - Low ego, at ease with constant change, and driven by results. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.