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Location: Brasilia, Brazil Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations. Responsibilities Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. Drive community and stakeholder engagement programs aligned with social license and ESG commitments. Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. Oversee program budgets, capital expenditure tracking, and vendor/contract management. Ensure compliance with applicable regulations, international mining standards, and HSE requirements. Requirements Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred. Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations. 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios. Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred. Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America. Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments. Strong leadership, stakeholder management, and cross-cultural communication skills. Excellent planning, organizational, and risk-management capabilities. Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms. Strong written and verbal communication in Spanish and English. Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments. Preferred / Advantageous Prior experience operating in Central America. Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs. Experience interacting with public-sector counterparts and multilateral institutions. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Mexico City, Mexico Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations. Responsibilities Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. Drive community and stakeholder engagement programs aligned with social license and ESG commitments. Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. Oversee program budgets, capital expenditure tracking, and vendor/contract management. Ensure compliance with applicable regulations, international mining standards, and HSE requirements. Requirements Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred. Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations. 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios. Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred. Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America. Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments. Strong leadership, stakeholder management, and cross-cultural communication skills. Excellent planning, organizational, and risk-management capabilities. Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms. Strong written and verbal communication in Spanish and English. Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments. Preferred / Advantageous Prior experience operating in Central America. Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs. Experience interacting with public-sector counterparts and multilateral institutions. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Sao Paulo, Brazil Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations. Responsibilities Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. Drive community and stakeholder engagement programs aligned with social license and ESG commitments. Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. Oversee program budgets, capital expenditure tracking, and vendor/contract management. Ensure compliance with applicable regulations, international mining standards, and HSE requirements. Requirements Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred. Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations. 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios. Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred. Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America. Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments. Strong leadership, stakeholder management, and cross-cultural communication skills. Excellent planning, organizational, and risk-management capabilities. Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms. Strong written and verbal communication in Spanish and English. Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments. Preferred / Advantageous Prior experience operating in Central America. Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs. Experience interacting with public-sector counterparts and multilateral institutions. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Montevideo, Uruguay Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations. Responsibilities Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. Drive community and stakeholder engagement programs aligned with social license and ESG commitments. Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. Oversee program budgets, capital expenditure tracking, and vendor/contract management. Ensure compliance with applicable regulations, international mining standards, and HSE requirements. Requirements Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred. Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations. 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios. Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred. Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America. Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments. Strong leadership, stakeholder management, and cross-cultural communication skills. Excellent planning, organizational, and risk-management capabilities. Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms. Strong written and verbal communication in Spanish and English. Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments. Preferred / Advantageous Prior experience operating in Central America. Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs. Experience interacting with public-sector counterparts and multilateral institutions. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Buenos Aires, Argentina Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations. Responsibilities Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. Drive community and stakeholder engagement programs aligned with social license and ESG commitments. Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. Oversee program budgets, capital expenditure tracking, and vendor/contract management. Ensure compliance with applicable regulations, international mining standards, and HSE requirements. Requirements Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred. Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations. 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios. Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred. Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America. Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments. Strong leadership, stakeholder management, and cross-cultural communication skills. Excellent planning, organizational, and risk-management capabilities. Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms. Strong written and verbal communication in Spanish and English. Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments. Preferred / Advantageous Prior experience operating in Central America. Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs. Experience interacting with public-sector counterparts and multilateral institutions. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: 5151 San Felipe, Suite 1800, Houston, TX 77056 SUMMARY: The Senior Client Manager/ Team Lead works with and supports Producers, Client Advocates, Client Executives and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a senior, client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients. This position mentors a client service team through continuous learning, transparent feedback, and strong talent development. Working directly with the team to assist in setting individual and team goals aligned with the sales and growth strategy, service platform execution, continual process improvement, proactively identifying and meeting client needs, enabling retention and growth of a defined book of business from a client service perspective. Location:  This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office. QUALIFICATIONS: You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking is valued throughout our organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Management: Serve as the primary expert resource and first point of contact for clients, handling questions on risk management, coverage, contractual issues, and compliance specific to the Charter School industry. Analyze client data, conduct market comparisons, strategize around coverage and exclusions, and negotiate premiums and commission rates. Provide marketing and new business development support, including preparing presentations and proposals, and participating in and/or conducting meetings with clients and/or prospective clients. Delegate office administrative work and oversee tasks. Service Delivery: Establish and maintain primary business relationships with clients, developing comprehensive customer service plans. Consistently establish and maintain high levels of trust and confidence with clients through periodic unscheduled contact and prompt resolution of client questions and issues. Analyze client and market data to prepare insurance renewal options, meet with clients to strategize, and advise on best alternatives. Negotiate with carriers on clients’ behalf for best available premiums, commissions, and coverage. Maintain expert knowledge and provide clients with up-to-date information on insurance, market trends, and legislation. Work with claims advocates to ensure client needs are satisfied throughout the claims process. Marketing and Business Development: Prepare renewal specifications for presentation to carriers, including analysis of claims, changes in client operations, and recommended renewal pricing. Conduct renewal presentations as part of a team. Develop strong relationships with business partners, including underwriters, brokers, and other professional service providers. Personal and Organizational Development: Set priorities and manage workflow to ensure all goals are met. Maintain cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts. Document correspondence and activity in agency management systems. Interact effectively with others, utilizing good communication skills and providing information and guidance as needed. Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance. SUPERVISORY RESPONSIBILITIES: Supervise Client Manager and Assistant Client Manager position(s). QUALIFICATIONS : High school diploma or G.E.D. equivalent required; college degree preferred. Five or more years of experience in mid-size brokerage or independent agency. Proficiency in Microsoft Office applications, especially Excel. Ability to work in a fast-paced environment and handle multiple tasks. High level of interpersonal skills for handling sensitive and confidential situations. Valid State Property and Casualty License and State Driver’s License required. Excellent negotiation skills and in-depth knowledge of the insurance business. Strong leadership skills with experience in delegation, coaching, and mentoring. Proficiency in Sagitta and ImageRight preferred. Strong aptitude for interpreting coverage forms, contractual agreements, and financial statements. Highly motivated with a strong work ethic and ability to work independently. Project and team management experience preferred. Insurance industry designations preferred (CIC, CRM, CPCU). Experience with complex shared/layered programs preferred. PHYSIICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk. Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . #LI-LL1 #LI-Hybrid

Location: 5151 San Felipe, Suite 1800, Houston, TX 77056 SUMMARY: The Senior Client Manager  works with and supports Producers, Client Advocates, Client Executives and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a senior, client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients. This position mentors a client service team through continuous learning, transparent feedback, and strong talent development. Working directly with the team to assist in setting individual and team goals aligned with the sales and growth strategy, service platform execution, continual process improvement, proactively identifying and meeting client needs, enabling retention and growth of a defined book of business from a client service perspective. Location:  This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office. QUALIFICATIONS: You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking is valued throughout our organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Management: Serve as the primary expert resource and first point of contact for clients, handling questions on risk management, coverage, contractual issues, and compliance specific to the Charter School industry. Analyze client data, conduct market comparisons, strategize around coverage and exclusions, and negotiate premiums and commission rates. Provide marketing and new business development support, including preparing presentations and proposals, and participating in and/or conducting meetings with clients and/or prospective clients. Delegate office administrative work and oversee tasks. Service Delivery: Establish and maintain primary business relationships with clients, developing comprehensive customer service plans. Consistently establish and maintain high levels of trust and confidence with clients through periodic unscheduled contact and prompt resolution of client questions and issues. Analyze client and market data to prepare insurance renewal options, meet with clients to strategize, and advise on best alternatives. Negotiate with carriers on clients’ behalf for best available premiums, commissions, and coverage. Maintain expert knowledge and provide clients with up-to-date information on insurance, market trends, and legislation. Work with claims advocates to ensure client needs are satisfied throughout the claims process. Marketing and Business Development: Prepare renewal specifications for presentation to carriers, including analysis of claims, changes in client operations, and recommended renewal pricing. Conduct renewal presentations as part of a team. Develop strong relationships with business partners, including underwriters, brokers, and other professional service providers. Personal and Organizational Development: Set priorities and manage workflow to ensure all goals are met. Maintain cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts. Document correspondence and activity in agency management systems. Interact effectively with others, utilizing good communication skills and providing information and guidance as needed. Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance. QUALIFICATIONS : High school diploma or G.E.D. equivalent required; college degree preferred. Five or more years of experience in mid-size brokerage or independent agency. Proficiency in Microsoft Office applications, especially Excel. Ability to work in a fast-paced environment and handle multiple tasks. High level of interpersonal skills for handling sensitive and confidential situations. Valid State Property and Casualty License and State Driver’s License required. Excellent negotiation skills and in-depth knowledge of the insurance business. Strong leadership skills with experience in delegation, coaching, and mentoring. Proficiency in Sagitta and ImageRight preferred. Strong aptitude for interpreting coverage forms, contractual agreements, and financial statements. Highly motivated with a strong work ethic and ability to work independently. Project and team management experience preferred. Insurance industry designations preferred (CIC, CRM, CPCU). Experience with complex shared/layered programs preferred. PHYSIICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk. Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . #LI-LL1 #LI-Hybrid

Location: 2700 Via Fortuna, Bldg 2, 3rd Floor, Suite 375, Austin, TX 78746-7911 SUMMARY: The Senior Client Manager  works with and supports Producers, Client Advocates, Client Executives and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a senior, client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients. This position mentors a client service team through continuous learning, transparent feedback, and strong talent development. Working directly with the team to assist in setting individual and team goals aligned with the sales and growth strategy, service platform execution, continual process improvement, proactively identifying and meeting client needs, enabling retention and growth of a defined book of business from a client service perspective. Location:  This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office. QUALIFICATIONS: You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking is valued throughout our organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Management: Serve as the primary expert resource and first point of contact for clients, handling questions on risk management, coverage, contractual issues, and compliance specific to the Charter School industry. Analyze client data, conduct market comparisons, strategize around coverage and exclusions, and negotiate premiums and commission rates. Provide marketing and new business development support, including preparing presentations and proposals, and participating in and/or conducting meetings with clients and/or prospective clients. Delegate office administrative work and oversee tasks. Service Delivery: Establish and maintain primary business relationships with clients, developing comprehensive customer service plans. Consistently establish and maintain high levels of trust and confidence with clients through periodic unscheduled contact and prompt resolution of client questions and issues. Analyze client and market data to prepare insurance renewal options, meet with clients to strategize, and advise on best alternatives. Negotiate with carriers on clients’ behalf for best available premiums, commissions, and coverage. Maintain expert knowledge and provide clients with up-to-date information on insurance, market trends, and legislation. Work with claims advocates to ensure client needs are satisfied throughout the claims process. Marketing and Business Development: Prepare renewal specifications for presentation to carriers, including analysis of claims, changes in client operations, and recommended renewal pricing. Conduct renewal presentations as part of a team. Develop strong relationships with business partners, including underwriters, brokers, and other professional service providers. Personal and Organizational Development: Set priorities and manage workflow to ensure all goals are met. Maintain cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts. Document correspondence and activity in agency management systems. Interact effectively with others, utilizing good communication skills and providing information and guidance as needed. Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance. QUALIFICATIONS : High school diploma or G.E.D. equivalent required; college degree preferred. Five or more years of experience in mid-size brokerage or independent agency. Proficiency in Microsoft Office applications, especially Excel. Ability to work in a fast-paced environment and handle multiple tasks. High level of interpersonal skills for handling sensitive and confidential situations. Valid State Property and Casualty License and State Driver’s License required. Excellent negotiation skills and in-depth knowledge of the insurance business. Strong leadership skills with experience in delegation, coaching, and mentoring. Proficiency in Sagitta and ImageRight preferred. Strong aptitude for interpreting coverage forms, contractual agreements, and financial statements. Highly motivated with a strong work ethic and ability to work independently. Project and team management experience preferred. Insurance industry designations preferred (CIC, CRM, CPCU). Experience with complex shared/layered programs preferred. PHYSIICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk. Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . #LI-LL1 #LI-Hybrid

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE  Most businesses have no idea if they're overpaying for their software. They renew on autopilot, negotiate without benchmarks, and discover vendor alternatives only after the contract is already signed. Ramp is uniquely positioned to change that. We see billions of dollars of real-world spend and contract data across thousands of companies, and we're turning it into an intelligence layer that tells businesses exactly what they should be paying, which vendors to consider, and when to act. As PM for Vendor Intelligence & Marketplace, you'll own the product that powers this: our price benchmarking engine, contract analysis (extracting structure and risk from vendor agreements), and the emerging B2B marketplace that connects Ramp's buyer base to the right vendors at the right price. You'll be one of the first PMs building a true buyer-side intelligence layer inside a financial platform, replacing renewal anxiety and negotiation guesswork with data-driven, AI-powered decisions. Please note that this role requires in-person presence at our NYC or SF office at least 2 days/week. WHAT YOU’LL DO - Own the strategy and roadmap for price benchmarks and contract intelligence, turning Ramp's aggregated spend and contract dataset into the most accurate price benchmarking product on the market. - Build the B2B marketplace primitives that let Ramp's customers discover, compare, and engage with the right vendors, and give vendors a channel to reach Ramp's buyer base with transparent, competitive pricing. - Design "decision moments": surfaces inside Ramp that deliver the right benchmark, contract context, or vendor alternative at exactly the moment a customer is about to sign, renew, or spend. - Partner with data science to build the extraction, normalization, and modeling pipelines that power price benchmarks, going from raw contract PDFs and spend data to unit-normalized, SKU-level intelligence a customer can act on in a negotiation. - Define the evaluation methodology, quality bar, and feedback loops for AI-powered contract analysis, ensuring the accuracy and explainability that enterprise customers require. - Cover the full vendor lifecycle: discovery and intake through price negotiation, contract signing, and renewal, with the right intelligence surfaced at each step. - Develop deep understanding of how procurement, finance, and legal teams evaluate, select, and renegotiate vendors, and translate that into sharp product bets with clear customer outcomes. - Drive cross-functional alignment on dependencies and launch readiness: GTM enablement, customer communications, compliance review, and supportability. WHAT YOU NEED - BA/BS in a technical or analytical field (Computer Science, Engineering, Analytics, Mathematics, Economics, or related). - 5+ years of product management experience, ideally with products where data quality and customer trust are the core value proposition. - Sharp product judgment on data products and marketplaces: you understand flywheel dynamics, network effects, coverage-versus-accuracy tradeoffs, and the cold-start problem. - AI fluency: hands-on experience building AI features, comfort with LLM-based extraction and retrieval, evaluation methodology, and human-in-the-loop design. - Strong commercial instincts: you understand how businesses buy software, what levers drive negotiation outcomes, and why price transparency changes behavior. - Track record building products where trust is earned over time: explainability, auditability, graceful degradation, and clear user controls. - Comfort working in technical environments (Figma, SQL, Git) and prototyping quickly with modern AI tools (Claude Code, Cursor). - Clear, direct communication across technical and non-technical stakeholders; ability to make a crisp case for a product bet without a deck full of slides. NICE-TO-HAVES - Experience building price benchmarking, market intelligence, or contract analytics products, anywhere from procurement software to B2B SaaS to fintech. - Marketplace experience: supply/demand matching, seller acquisition, buyer discovery, and the trust primitives that make two-sided systems work. - Document understanding: OCR, LLM-based extraction, normalizing structured data from unstructured contracts. - Background in procurement, vendor management, or enterprise SaaS buying and selling, either as a PM or as a practitioner. - Familiarity with compliance-adjacent domains: vendor due diligence, security reviews, NDAs, audit trails. - Experience at a high-growth startup taking 0→1 products to scale. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We’re looking for a Senior Technical Writer to own and improve our Docusaurus based developer documentation for products built primarily with JavaScript / TypeScript. You will work closely with engineers and product teams to create clear, accurate, and structured documentation that helps developers understand how our platform works and how to integrate with it. This role requires someone who not only writes well but also understands the domain. Experience in fintech or game development is highly valued, as the role involves working with domain-specific concepts and terminology. You will also help improve and expand our documentation portal, making it a reliable source of knowledge for both internal teams and external developers. KEY RESPONSIBILITIES Documentation Creation and Ownership - Create and maintain developer documentation, including guides, API references, architecture overviews, and integration tutorials - Work closely with engineers and product teams to translate complex technical concepts into clear, structured documentation - Ensure documentation remains accurate and up to date as the platform evolves Documentation Platform and Knowledge Systems - Own and improve the documentation portal, including structure, navigation, discoverability, and search - Manage documentation workflows, localization processes, and content organization - Establish documentation standards and improve consistency across teams AI-Powered Documentation Experience - Improve AI-assisted documentation experiences, including knowledge sources, content structure, and AI answer quality - Help ensure documentation is optimized for both human readers and AI-assisted discovery REQUIRED QUALIFICATIONS - 5+ years of experience creating developer-facing technical documentation - Strong experience with Markdown/MDX and documentation-as-code workflows - Excellent written English and ability to explain complex technical concepts clearly - Experience working closely with engineering teams and software development processes - Experience with AI-assisted writing and development tools Important: Familiarity with fintech, gaming, or other technically complex product domains PREFERRED QUALIFICATIONS - Experience with documentation platforms such as Docusaurus, GitBook, MkDocs, Notion, or Confluence - Understanding of APIs, developer workflows, and modern JavaScript/TypeScript ecosystems - Experience structuring and maintaining large documentation systems - Familiarity with Git-based workflows, frontend technologies, or documentation site customization - Experience with testing, localization, or documentation quality processes WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We’re looking for two Senior Full-Stack AI Engineers to help us develop Newton, Aghanim’s AI product for partners. Newton is already a working product with an established architecture. Your role is to ship features across the backend and frontend, build new agent capabilities, and own the engineering quality of what you deliver. You’ll work closely with product and design to understand what partners need, translate specifications into reliable software, and challenge requirements when something does not add up. Product direction, design, and infrastructure have dedicated owners, so your focus is engineering execution. KEY RESPONSIBILITIES - Deliver features from specifications and designs to production, covering database schemas, APIs, agent capabilities, React interfaces, tests, and deployment. - Build agent tools and skills, integrate with Aghanim’s Dashboard API, and access analytical data through the data gateway. - Version and test prompts, tools, and skills; evaluate answer quality and manage runtime costs and failure handling. - Design modules and API contracts within the existing architecture, proposing improvements when implementation reveals gaps. Tech stack: TypeScript, React, Cloudflare Workers, Durable Objects, AI Gateway, Cloudflare OS agent core, Postgres (Supabase), Cube.js, BigQuery, Vitest. Newton currently runs on Claude, with configurable model selection. REQUIRED QUALIFICATIONS - Strong production experience across both backend and frontend with TypeScript, React, SQL, Postgres, and API design. - A track record of shipping features quickly while maintaining code quality and reliability. - Hands-on experience with production LLM applications, including agents, tool calling, structured outputs, and quality evaluation. - Ability to understand product needs, challenge unclear requirements, and work independently within an established architecture. - Daily use of AI coding agents, with a clear approach to reviewing, testing, and validating their output. Important: Commercial experience is required; personal projects alone are not sufficient. PREFERRED QUALIFICATIONS - Experience with Cloudflare Workers, Durable Objects, or AI Gateway. - Familiarity with Supabase, Cube.js, or BigQuery. - Experience building products for games, monetization, or B2B dashboards. WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for an experienced Senior Go Developer to design and build reliable backend services for billing and payment processing systems. This role requires strong hands-on experience in Go and proven ability integrating with payment providers and financial infrastructure. You will work on systems responsible for payment processing, billing logic, provider integrations and transaction workflows, ensuring reliability, scalability and correctness of financial operations. KEY RESPONSIBILITIES - Design, build, and maintain backend services for billing, payments, and transaction processing - Integrate with external payment providers and financial APIs - Develop reliable transaction workflows, including retries, reconciliation, idempotency, and failure handling - Write maintainable, well-tested production code - Monitor, troubleshoot, and improve payment and transaction flows REQUIRED QUALIFICATIONS - 5+ years of backend development experience in Go, including concurrency and production service development - Hands-on experience with payment or billing systems, including provider integrations, subscription billing, or reconciliation workflows - Experience with REST APIs, asynchronous processing, and event-driven systems - Experience with PostgreSQL or similar relational databases - Strong understanding of transactional systems, consistency, idempotency, and failure handling - Ability to own and debug production code in live payment environments Important: Hands-on experience with payment or billing systems is required. PREFERRED QUALIFICATIONS - Experience with multiple payment providers - Experience with subscription billing systems - Experience working with high-load backend systems - Knowledge of distributed systems architecture - Experience with message queues (Kafka, RabbitMQ, etc.) - Experience with observability tools (metrics, tracing, logging) WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for an experienced Tech Lead/Senior Go Developer to design and build reliable backend services for billing and payment processing systems. This role requires strong expertise in Go backend architecture and hands-on experience integrating with payment providers and financial infrastructure. You will work on systems responsible for payment processing, billing logic, provider integrations and transaction workflows, ensuring reliability, scalability and correctness of financial operations. KEY RESPONSIBILITIES - Design, build, and maintain backend services for billing, payments, and transaction processing - Integrate with external payment providers and financial APIs - Develop reliable transaction workflows, including retries, reconciliation, and failure handling - Ensure the scalability, reliability, and correctness of financial operations - Write maintainable, well-tested production code - Monitor, troubleshoot, and improve payment and transaction flows - Contribute to backend architecture and technical decision-making REQUIRED QUALIFICATIONS - 5+ years of backend development experience in Go, including concurrency and service architecture - Experience designing and operating high-availability production systems - Strong experience with billing, payments, or other transaction-heavy systems - Hands-on experience integrating payment providers or payment gateways - Experience with REST APIs, asynchronous processing, and event-driven architectures - Experience with PostgreSQL or similar relational databases - Strong understanding of transactional systems, consistency, and failure handling Important: Hands-on experience with payment or billing systems is required. PREFERRED QUALIFICATIONS - Experience with multiple payment providers and subscription billing systems - Experience operating high-load distributed systems - Experience with Kafka, RabbitMQ, or similar messaging platforms - Experience with observability tooling, including metrics, tracing, and logging WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We’re looking for a Middle/High-Middle DevOps / SRE Engineer to help run and improve our production platform in GCP + GKE, fronted by Cloudflare, with observability in Datadog and CI/CD in GitHub Actions. You’ll work closely with Senior/Principal engineers, implementing reliability improvements, expanding monitoring coverage, and reducing operational toil - especially important in a highload system with sudden traffic spikes. KEY RESPONSIBILITIES Platform Operations - Operate and improve production systems on GCP, GKE, and related managed services - Contribute to platform reliability, scalability, and operational improvements alongside Senior and Principal engineers Infrastructure & Delivery - Implement infrastructure changes using Terraform and maintain Kubernetes configurations, Helm charts, and deployment tooling - Improve CI/CD automation and deployment reliability Observability & Incident Management - Build and maintain monitoring, alerting, and observability in Datadog - Participate in incident response, troubleshooting, and postmortem activities Security & Cost Optimization - Support security tooling, vulnerability remediation, and secure platform practices - Identify and implement cost optimization opportunities without compromising reliability REQUIRED QUALIFICATIONS - Hands-on production experience with Kubernetes (ideally GKE) and basic cluster operations. - Working experience with Terraform and Helm in PR-based workflows. - Familiarity with GCP services used in SaaS operations (e.g., Cloud SQL, BigQuery, BigTable, Pub/Sub, Cloud Run, Memorystore). - Monitoring/alerting and troubleshooting skills (preferably Datadog). - Strong scripting/automation mindset to reduce manual work and prevent repetitive incidents. - Reliability awareness: understanding how changes affect availability/latency and how to operate under SLA constraints. PREFERRED QUALIFICATIONS - Cloudflare basics (WAF/DNS, edge concepts; Workers/CDN is a plus). - Experience writing/maintaining runbooks and participating in postmortems. - Exposure to SOC 2 / PCI-DSS requirements or willingness to learn. - Experience in high-load consumer products or game dev. WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We’re looking for a Senior/Principal DevOps to own our cloud-only platform and keep it reliable under high-load and bursty traffic. Our services run entirely on GCP, fronted by Cloudflare, with deep observability in Datadog and CI/CD in GitHub Actions. This is a hands-on role with real ownership: ensuring we meet our SLA/SLOs, scaling fast (10–50×), and keeping infrastructure efficient and cost-conscious as the company grows and microservices multiply. KEY RESPONSIBILITIES Platform Reliability and Scalability - Own and evolve production infrastructure on GCP and Cloudflare - Ensure platform availability, performance, and reliability in line with SLA/SLO targets - Design and operate systems capable of handling rapid traffic spikes and high-load scenarios - Drive capacity planning, autoscaling, bottleneck removal, and resilience improvements Kubernetes and Infrastructure - Build and maintain Infrastructure as Code using Terraform (and Terragrunt where applicable) - Own Kubernetes operations on GKE, including upgrades, scaling, and operational hardening - Maintain platform tooling, deployment infrastructure, and operational standards Observability and Incident Management - Build and improve observability using Datadog, including monitoring, logging, and APM - Lead incident response, root cause analysis, and long-term reliability improvements - Reduce operational noise and improve detection of critical system issues Security and Delivery - Operate core security tooling and coordinate remediation efforts across teams - Improve deployment reliability and developer experience through CI/CD automation and platform guardrails Cost Optimization - Own infrastructure cost visibility, optimization, and FinOps initiatives REQUIRED QUALIFICATIONS - 5+ years of experience in DevOps, SRE, or Platform Engineering roles - Proven experience operating production SaaS infrastructure with defined reliability targets and SLA/SLO ownership - Strong expertise in GCP, Kubernetes (GKE), and Infrastructure as Code using Terraform - Experience with Cloudflare, observability platforms (Datadog or similar), and modern CI/CD practices - Strong automation and scripting skills with a reliability-first mindset - Experience designing and operating scalable, high-availability distributed systems - Familiarity with SOC 2 / PCI-DSS audits and security architecture requirements. PREFERRED QUALIFICATIONS - Experience in game dev or similarly bursty high-load consumer products. - Mature SRE practices: error budgets, on-call maturity, runbooks, proactive incident prevention. WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Lisbon; Belgrade Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for an automation-first Senior QA Engineer to ensure the reliability and quality of our fintech products across web, native mobile applications, and SDKs. You will own test strategy and automation end-to-end — from designing coverage to building and maintaining automated test suites. The role spans mobile-first payment experiences, native iOS/Android applications, and SDK integrations, where reliability, security, and product quality are critical. KEY RESPONSIBILITIES - Develop, maintain, and expand automated test suites for web products using TypeScript and Playwright - Define and drive testing strategy for native mobile applications and SDKs - Design test coverage, testing methodologies, and risk-based quality approaches - Improve QA infrastructure, reduce test flakiness, and optimize execution speed - Contribute to manual testing and test case design where automation is not the most effective approach REQUIRED QUALIFICATIONS - 5+ years of experience in QA Automation - Strong hands-on experience with TypeScript and Playwright - Experience testing fintech, payment, or other high-reliability systems - Experience testing native iOS and Android applications - Experience testing SDKs, including integrations, compatibility, and developer-facing workflows - Ability to design and evolve test coverage strategies - Experience using AI tools to accelerate test development, maintenance, and analysis, with mandatory validation of outputs - High level of ownership and ability to drive quality initiatives independently PREFERRED QUALIFICATIONS - Experience with mobile testing automation (iOS/Android) - Experience with payment providers, 3DS, anti-fraud, compliance/PCI context WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Remote Workplace: Remote Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Senior Payments Analyst to drive analytical decision-making across our payments product. This role focuses on understanding user behavior within the payment funnel, identifying conversion bottlenecks, and translating data into product improvements. You will work with high-scale transactional data, analyzing how users move from checkout to successful payment and where friction occurs. The role requires a strong experimental mindset and the ability to connect data insights to product decisions. KEY RESPONSIBILITIES Funnel Analysis and Optimization - Analyze user behavior across the payment funnel and identify conversion bottlenecks - Quantify the impact of drop-offs and uncover opportunities to improve conversion and user experience - Translate analytical findings into actionable product recommendations Experimentation and Product Insights - Design and evaluate A/B tests in partnership with Product teams - Define hypotheses, success metrics, and measurement frameworks - Monitor product performance through dashboards, reporting, and ongoing analysis Cross-functional Collaboration - Partner with Product and Engineering teams to support data-driven decision-making - Help prioritize product initiatives based on business impact and analytical evidence REQUIRED QUALIFICATIONS - 5+ years of experience in Product Analytics, Growth Analytics, Data Analytics, or similar roles - Strong SQL skills and experience analyzing product, behavioral, or transactional data - Experience with A/B testing, experimentation, and statistical analysis - Strong understanding of conversion funnels, user behavior, and product metrics - Ability to translate data into actionable product recommendations - Experience using AI tools for analysis, research, and workflow automation PREFERRED QUALIFICATIONS - Experience working with payments and transactional data - Strong understanding of checkout flows and conversion optimization - Experience in gaming, fintech or e-commerce WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Remote Workplace: Remote Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Senior Fraud Risk Analyst to support fraud detection and risk monitoring across high-scale payment systems. This role focuses on identifying fraud patterns, investigating anomalies, and improving the reliability of payment operations. You will work with large volumes of transactional and behavioral data, analyzing fraud signals and supporting the development of detection mechanisms. The role requires a structured, data-driven approach and the ability to respond quickly to emerging risks. KEY RESPONSIBILITIES Fraud Detection and Investigation - Analyze transaction data to identify fraud patterns, anomalies, and emerging risks - Monitor key fraud and payment metrics, including fraud rate, chargeback rate, and approval rate - Investigate fraud incidents ranging from individual cases to large-scale coordinated attacks Risk Monitoring and Prevention - Build dashboards and reports to support real-time fraud monitoring and decision-making - Evaluate fraud controls and contribute to the development and optimization of detection models - Drive automation of fraud detection, monitoring, and investigation workflows Cross-functional Collaboration - Partner with Engineering, Payments, and Operations teams to investigate fraud-related issues and improve risk management processes - Provide actionable insights and recommendations to support incident response and fraud prevention initiatives REQUIRED QUALIFICATIONS - 5+ years of experience in fraud, risk, payments, or data analytics - Strong SQL skills and experience working with large transactional datasets - Ability to identify patterns, investigate anomalies, and derive actionable insights - Experience using AI tools for analysis and automation PREFERRED QUALIFICATIONS - Python - Fintech or gaming experience WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success