Location: South Jakarta, Indonesia
Our Client
Our client is a global
online trading and Forex investment group
with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide.
Today, the group supports over
2 million clients across more than 150 countries
, operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms.
Driven by a clear mission and a promise of
Freedom to Succeed
, our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation.
The Role
We are seeking a detail‑oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the complete lifecycle of client onboarding and financial transaction processing. This dual-role position is critical in ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment-related processes.
Onboarding:
Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.
Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.
Handle internal and external client inquiries related to the onboarding process via email and internal systems.
Review and validate supporting documentation submitted by clients.
Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
Identify and report any suspicious or unusual client activity to the relevant departments.
Detect discrepancies or errors in client account verification and take appropriate corrective action.
Processing:
Transaction processing.
Monitoring the correct workflow (deposit/ withdrawal process in internal systems).
Managing the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager.
You will be required for customer relationship management: coordinate with clients for orders, payments and issue resolution; It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process.
It is important to Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents.
To contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey.
Communication and coordination with different departments to ensure smooth transfer of information.
You may be required to prepare and present reports to the management.
Requirements
Required qualifications
Education & Experience
University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred).
Fluency in Russian, Chinese or Farsi would be an advantage.
Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage.
Experience with CRM systems, client screening tools, and payment platforms is highly beneficial.
Technical Skills
Advanced PC skills and proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
Experience working with CRM tools and automated screening technologies.
Strong analytical and data interpretation skills.
Core Competencies
High attention to detail and strong accuracy in documentation and data processing.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and the ability to identify and mitigate risks.
Customer‑focused mindset with strong relationship management skills.
Ability to work collaboratively within a fast‑paced team environment.
Strong prioritization, time‑management, and organizational skills.
Self‑motivated, goal‑oriented, and able to work with multiple competing priorities.
Commitment to continuous learning and professional development.
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Atlanta, US
Denver, US
Washington DC, US
Applications will be accepted until November 23, 2026.
About the Role
We are seeking a DCIM Administrator to build and run our Data Center Infrastructure Management program. This technical role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products.
You are the operational backbone and workflow gatekeeper for all physical changes across our global network. Your meticulous work ensures every Move, Add, and Change (MAC) is executed only through a validated Nlyte work order, driving the highest level of data accuracy essential for supporting our edge and core security and performance services.
We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet.
Responsibilities
Assist with the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
Collaborate with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
Be a role model and champion for continuous improvement, standardization, optimization, and automation.
Workflow Execution: Administer and manage the Nlyte Workflow/Work Order processes, including; issuing, tracking, and closing all physical MAC tickets.
Enforce strict adherence to the defined process by global technicians.
Data Integrity Champion: Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy.
Asset Lifecycle Management (ALM): Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning.
Model Library Management: Maintain the Nlyte Materials Catalog, ensuring all new hardware models have precise, validated resource profiles (power, cooling, rack elevations) to enable Analyst validation.
Field Training & Support: Provide hands-on training and support for global technicians on using the Nlyte mobile app, scanning tools, and required workflow procedures.
Desirable Skills, Knowledge, and Experience
You are a DCIM expert, highly organized and efficient operator. You have a track record of driving operational excellence through establishing and enforcing standard operating procedures and continuous improvement efforts. You are passionate about asset management and obsessed over data accuracy. This role is for hands-on asset and infrastructure administrators who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while maintaining optimism and grit.
You are Transparent; you ensure every physical action is accurately logged and instantly visible to stakeholders globally. You are Principled; you have an uncompromising commitment to data integrity and refuse to bypass established workflows.
Education:
Bachelor's degree in Information Technology, Logistics, Manufacturing, Business Administration, or a related field, or equivalent practical experience.
Experience:
4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage).
Direct experience administering a workflow or change management system, with a focus on discipline and process enforcement in a multi-site environment.
Experience with change management in ERP and asset management transformation efforts.
Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones.
Technical Competencies:
High proficiency in physical inventory control, including barcode/RFID systems.
Deep familiarity with data center infrastructure, including server hardware, network hardware, rack elevation/density, and power distribution
Knowledge of structured cabling, and cabling standards.
Advanced proficiency in Excel (VLOOKUP, Pivot Tables) or basic SQL.
Expert in workflow Management (MAC Process): Proven experience managing a high-volume Move, Add, Change queue.
Soft Skills:
Exceptional attention to detail and strong organizational skills.
Excellent problem-solving and root cause analysis capabilities.
Meticulous Attention to Detail: A "Zero-Defect" mindset regarding data entry.
Strong verbal and written communication skills.
Documentation & SOP Creation: Experience writing Standard Operating Procedures (SOPs) for remote hands technicians.
Remote Training Ability: Experience training or guiding remote teams.
Compensation
Compensation may be adjusted depending on work location.
For Colorado based hires: Estimated annual salary of $98,000 - $135,000
For Remote - Washington and Washington (Kirkland) based hires: Estimated annual salary of $120,000 - $165,000
For Washington D.C. based hires: Estimated annual salary of $120,000 - $165,000
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: British Columbia
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications & Skills:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Experience in the gaming industry is required. Payments or fintech industry experience is a plus.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
The listed range is specific to British Columbia and varies based on factors such as location and experience.
Location: Hong Kong
QRT is a global quantitative and systematic investment manager, operating across all liquid asset classes. We are a data- and technology-driven organization applying scientific methods to investing. Our collaborative culture and focus on innovation enable us to solve complex challenges and deliver high-quality returns for our investors.
The AWS Cloud Engineering Team provides a scalable, performant and best practice platform for QRT’s application and core teams to utilize in deploying cloud native services. This team is critical in ensuring that applications are built on a strong AWS foundation from the perspective of governance, security and connectivity.
Your future role within QRT
We are seeking a Network Operations Engineer to support the ongoing operation, scalability and continuous improvement of our global AWS network.
This role focuses on implementing change safely and consistently at scale, improving automation, and providing operational support to internal stakeholders. You will work closely with senior engineers, application teams, security and IT to ensure reliable, well-governed and observable network services in a production-sensitive environment.
The role is expected to involve the following activities:
Implement changes across our global AWS network using Infrastructure-as-Code
Maintain and enhance Terraform modules to ensure scalable, repeatable and consistent network deployments
Develop and maintain automation tooling using Python and Bash
Execute controlled changes via CI/CD pipelines with appropriate validation and peer review
Assess and manage the risk associated with network changes, ensuring appropriate testing, impact analysis and rollback strategies are in place
Support and resolve network-related tickets raised by internal stakeholders in a timely and professional manner
Troubleshoot connectivity and configuration issues within AWS environments using both native and third-party tooling
Contribute to operational documentation, runbooks and continuous process improvement
This role offers strong growth opportunities into deeper cloud networking, platform engineering and automation.
Your present skillset
2–4 years of experience in a cloud, infrastructure or network operations engineering role
Good understanding of networking fundamentals including IPv4, DNS, TCP/UDP and routing concepts
Practical experience with AWS networking services such as VPC, Transit Gateway and Route53
Hands-on experience using Infrastructure-as-Code, ideally Terraform
Experience developing automation using Python and/or Bash
Ability to troubleshoot issues methodically and independently within production environments
Strong awareness of production risk and high-availability considerations
Experience handling tickets and communicating effectively with internal customers
Comfortable working in a fast-paced, dynamic environment
Desirable experience
Experience operating AWS networking at scale across multiple environments or region
Familiarity with CI/CD pipelines and automated deployment workflows
Exposure to IP address management tooling such as AWS VPC IPAM or Infoblox
Load balancing technologies (ALB, NLB)
Logging and observability tooling (CloudWatch, Grafana)
Exposure to newer AWS networking services such as VPC Lattice
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we offer initiatives and programs to enable employees to achieve a healthy work-life balance.
Location: Madrid, Alcobendas, Spain
HR Generalist – Talent & HR Operations
📍 Madrid
We are growing our HR team in Madrid and are looking for an
HR Generalist
who is passionate about
Talent Acquisition and HR operations
to join our team.
This role will play a key part in strengthening our
recruitment strategy and talent pipeline
, helping us attract great talent while also supporting core HR activities. You will work closely with the
HR Manager
and collaborate with the wider HR team to support the continued growth of our operations in Spain.
Key Responsibilities
• Support end-to-end recruitment processes, including sourcing, screening and coordinating interviews
• Build strong candidate pipelines through LinkedIn, job platforms and external partnerships
• Collaborate with universities and schools to attract early talent
• Work closely with the marketing team on employer branding and recruitment initiatives
• Support onboarding processes for new hires
• Assist with HR operations and administrative tasks when needed
• Maintain HR documentation and support employee lifecycle activities
• Contribute ideas to improve recruitment strategies and talent attraction initiatives
What we are looking for
• 3–4 years of experience in
HR, Talent Acquisition or HR Generalist roles
• Strong interest in
recruitment strategies and sourcing candidates
• Experience working with
LinkedIn and recruitment platforms
• Organised, proactive and able to manage multiple priorities
• Fluent in
English and Spanish
•
Portuguese would be a strong plus
Why join us?
• Opportunity to grow within an
international and fast-growing company
• Work closely with the HR Manager and be part of shaping the HR function in Spain
• Dynamic, collaborative and international work environment
• Competitive salary package
If you enjoy
finding talent, building recruitment strategies and contributing to HR initiatives
, we would love to hear from you.
Location: Vancouver, BC, Canada
Position Title:
Senior Project Manager
Studio/Department:
Operations
Employee Type:
Full Time, Regular
Location:
Remote ( within BC, Canada)
Salary Range:
$90,000 - $100,000 CAD
Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.
Description
The
Senior Project Manager
is responsible for driving the overall planning, management and completion of Operations projects across our organization and its affiliates. The Senior Project Manager is responsible for providing delivery leadership and execution support to multiple shared services teams and game teams across our studios. This role focuses on enabling teams by driving technically complex initiatives—such as platform services, tooling, infrastructure, and cross-studio programs—rather than owning feature delivery within a single game team.
The ideal candidate is technically fluent, comfortable operating across multiple stakeholders, and excels at bringing structure, visibility, and predictability to projects that span teams, disciplines, and time zones. The ideal candidate understands game development pipelines, can speak the language of engineers and technical leads, and brings structure, predictability, and risk management to fast-moving creative environments.
Key Responsibilities
Project & Program Leadership
Lead end-to-end planning and execution of complex projects (e.g., service upgrades, tooling, integrations, live ops initiatives).
Define project scope, milestones, dependencies, and delivery plans across multiple teams and time zones.
Drive execution against schedules while balancing quality, technical debt, and production realities.
Define standardized project management processes, tools, workflows.
Mentor other project managers
Cross-Team Project Leadership
Lead and coordinate initiatives that support multiple game teams and shared services teams.
Own integrated project plans, milestones, dependencies, and delivery timelines.
Enable alignment and execution without direct line management authority over delivery teams.
Technical Enablement & Partnership
Translate technical strategies and architectural decisions into clear execution plans, timelines, and risks.
Ensure teams have visibility into delivery progress, impacts, and adoption timelines.
Partner closely with stakeholders to translate designs into executable project plans.
Act as a bridge between technical teams and non-technical stakeholders, ensuring clarity and alignment.
Process & Delivery Governance
Establish and maintain consistent project management practices across shared services initiatives.
Facilitate planning, execution, and retrospectives for cross-team efforts with a focus on delivery outcomes.
Track progress and delivery metrics, manage dependencies and risks; proactively escalate and resolve blockers.
Implement and continuously improve methodologies and processes.
Stakeholder & Communication Management
Act as a primary point of coordination between shared services teams and supported game teams.
Provide clear, concise status reporting to studio leadership and senior stakeholders.
Manage expectations and trade-offs across competing priorities and timelines.
Communicate status, risks, and trade-offs clearly to studio leadership and stakeholders.
Align project priorities with product, publishing, and business objectives.
Support go-to-market timelines, certification, and launch readiness.
Risk, Dependency & Change Management
Identify, understand, and manage technical, operational, and resourcing risks that may impact teams.
Drive mitigation plans and manage changes while minimizing disruption.
Support release coordination, rollout planning, and adoption of shared services and tools.
Manage change requests while protecting team focus and delivery commitments.
Ensure lessons learned are captured and applied.
Required Qualifications
7+ years of senior project or program management experience in technical or software-driven organizations.
Bachelor's degree in a relevant field; PMP or CSM certification is preferred.
Demonstrated experience managing cross-team, shared-services initiatives.
Experience with budget planning, ROI analysis
Strong understanding of software development lifecycles, infrastructure, and technical delivery models.
High degree of initiative, self-starter, looks for opportunities to make improvements
Experience working in data analytics a plus
Proven ability to influence and coordinate without direct ownership of delivery teams.
Excellent communication skills with both technical and non-technical stakeholders.
Demonstrated ability to manage multiple concurrent projects with high interdependency.
Excellent communication skills, with the ability to engage deeply with technical teams.
Ability to pivot quickly when priorities shift, demonstrating both adaptability and agility.
Excellent and effective problem solving and time management skills.
Creative, self-driven with a strong work ethic.
Administrative knowledge and experience of Jira and Confluence with hands on experience in setting up projects, dashboards, reporting capabilities, and custom JQL filters.
Solid Microsoft Excel skills (e.g., functions, formulas, PivotTables, data validation, charts)
Game Industry experience and a passion for games especially MMOs
Comfortable reviewing technical documentation, architecture diagrams, and release plans.
Experience working in a centralized/shared services organization
Be Aware of Fraudulent Recruiting Activities
Ravenwake Games
will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.
**Ravenwake is an Equal Opportunity Employer.**
Location: London, England, United Kingdom
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
We're hiring Associate Data Scientists with a background in Operations Research. You will own the entire process: from ideation and research through to production deployment.
You'll join either our Pricing or Matching team, working alongside other Data Scientists and engineers on challenging, high-impact problems such as dynamic pricing and bipartite matching.
Responsibilities
Collaborate with engineers, Data Scientists, designers, and product managers to solve ambiguous problems
Research, prototype, and ship ML and optimisation models into production
Continuously improve existing algorithms and identify opportunities for new ones
Requirements
Master's or PhD in Operations Research, Mathematics, Management Science or a closely related field with a focus on optimisation
Strong foundation in mathematical optimisation or mathematical programming
Solid knowledge of probability & statistics
Solid knowledge of Reinforcement Learning and Casual Inference
Excellent programming skills in Python and core ML tooling (e.g. SQL, PyTorch, etc.)
Nice To Have
Exposure to dynamic pricing, auction design, or marketplace matching problems
Publication in Q1/A* journals, participation in NeurIPS and other conferences
What We Offer
Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
Salary: £50,000 – £70,000
Employee stock options plan
Private medical and dental insurance
Life and critical illness cover
Latest-generation MacBook Pro and 4k display
Monthly credit towards Wheely journeys
Cycle to Work scheme
Professional development stipend
All of your personal information will be collected stored and processed in accordance with
Wheely’s Candidate Privacy Notice
Location: Λευκωσία, Nicosia, Cyprus
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
We're hiring Associate Data Scientists with a background in Operations Research. You will own the entire process: from ideation and research through to production deployment.
You'll join either our Pricing or Matching team, working alongside other Data Scientists and engineers on challenging, high-impact problems such as dynamic pricing and bipartite matching.
Responsibilities
Collaborate with engineers, Data Scientists, designers, and product managers to solve ambiguous problems
Research, prototype, and ship ML and optimisation models into production
Continuously improve existing algorithms and identify opportunities for new ones
Requirements
Master's or PhD in Operations Research, Mathematics, Management Science or a closely related field with a focus on optimisation
Strong foundation in mathematical optimisation or mathematical programming
Solid knowledge of probability & statistics
Solid knowledge of Reinforcement Learning and Casual Inference
Excellent programming skills in Python and core ML tooling (e.g. SQL, PyTorch, etc.)
Nice To Have
Exposure to dynamic pricing, auction design, or marketplace matching problems
Publication in Q1/A* journals, participation in NeurIPS and other conferences
What We Offer
Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
Competitive salary
Employee stock options plan
Private medical and dental insurance
Daily Lunch allowance
Latest-generation MacBook Pro and 4k display
Professional development stipend
Relocation support, including visa sponsorship and allowance
All of your personal information will be collected stored and processed in accordance with
Wheely’s Candidate Privacy Notice
Λευκωσία, Nicosia, Cyprus; Relocation support, including visa sponsorship and allowance
Location: Dubai, United Arab Emirates
MIRA Construction
is looking for an
experienced and hands-on Operations Manager / Project Manager
for one of our projects in Bakery Industry. We are looking for a professional to oversee and optimise the daily operations of
the bakery business
. The ideal candidate has relevant experience in bakery, hotel, or restaurant industries and a strong background in managing teams, processes, and resources.
Key Responsibilities
:
- Oversee and coordinate daily operations of the bakery.
- Manage HR-related processes: payroll, recruitment (if needed), onboarding, and staff qualification training.
- Ensure smooth supply chain and handle procurement, inventory, and delivery logistics.
- Coordinate maintenance and repair tasks to ensure equipment and facilities are in excellent condition.
- Monitor performance and implement operational improvements to increase efficiency and quality.
- Collaborate with management to plan and execute operational projects.
Requirements
- Proven experience as an Operations Manager or Project Manager,
preferably in the bakery,
hospitality, or restaurant industry.
- Strong organisational and leadership skills.
- Knowledge of supply chain management and operational best practices.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
-
Fluent English & Arabic
Benefits
Competitive salary;
Official UAE employment status;
Comprehensive medical insurance coverage;
Opportunity to develop and grow within a dynamic environment.
Friendly and supportive team.
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Finance Operations Intern who is analytical, detail-oriented, and reliable to join our Finance team. The ideal candidate is someone who enjoys working with financial data, investigating discrepancies, and ensuring accuracy and consistency across financial records. You will thrive in a structured, collaborative environment where you can apply your academic knowledge to real-world financial operations and learn how an international business manages its financial processes.
Strong analytical thinking, attention to detail, and a methodical approach to problem-solving are essential, along with a willingness to work with reconciliations, accounts payable balances, financial reports, and operational documentation. The ability to take ownership of assigned tasks, meet deadlines, learn new tools and processes, and approach routine work with care and consistency will be key to your success in this role.
If you’re passionate about finance, working with numbers, solving problems, and continuously learning, and you’re looking to build a strong foundation for a career in Financial Operations, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Perform financial reconciliations with partners following established procedures and guidelines.
Review completed reconciliations to check the accuracy and completeness of results.
Assist with analyzing outstanding accounts payable (AP) balances and reviewing AP alerts to identify discrepancies and items requiring further investigation.
Audit financial documentation in Box to check report availability, completeness, and compliance with established procedures.
Review financial reports and supporting documentation for accuracy, completeness, and consistency.
Assist with reviewing and updating accounts payable and accounts receivable workflows and process documentation.
Maintain and update Finance Operations documentation and procedures in Confluence.
Document reconciliation procedures, key learnings, identified discrepancies, and potential process improvements.
Support the team with recurring financial operations tasks and other operational activities as required.
QUALIFICATIONS
Education:
Currently in the final year of a university degree or recently graduated in Finance, Accounting, Economics, or a closely related field.
Academic Performance:
Minimum CGPA of 3.5 for candidates without relevant work experience, or 3.3 for candidates with relevant work experience.
English Proficiency:
Strong English communication skills (minimum B2). CVs and cover letters must be submitted in English.
Analytical Skills:
Basic understanding of financial and accounting concepts, with the ability to analyze information, identify inconsistencies, and draw logical conclusions.
Attention to Detail:
Careful and methodical approach to working with numbers, financial records, and documentation.
Technical Skills:
Basic proficiency in Microsoft Excel or Google Sheets. Familiarity with formulas, filters, and data organization is an advantage.
Problem-Solving:
Willingness to investigate discrepancies, ask questions, and learn how to resolve unfamiliar issues.
Responsibility and Organization:
Ability to manage assigned tasks, follow established procedures, meet deadlines, and maintain accurate records.
Learning Mindset:
Motivation to develop practical skills in financial operations, learn new tools and systems, and respond constructively to feedback.
Working Style:
Comfortable performing recurring operational tasks independently after training, while knowing when to seek guidance or escalate issues.
Availability:
Available for an on-site internship in Kuala Lumpur.
BENEFITS:
Convenient work tools
Google Chat, Gmail, Google Drive, Confluence
Professional growth
Rich knowledge exchange within the company
More perks
No dress code
Comfortable and new office environment
PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers/vacancies
Location: Porto, Portugal
Workplace: none
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard
Polish
speaking
Operations Customer Expert
for their Porto offices.
Position:
Operations Customer Expert
Location: Porto, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies.
REQUIREMENTS:
Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support.
Location: Colorado
Installing underground cables for power transmission, power distribution, renewable energy and communication networks is a necessary step in hardening the electrical grid, delivering reliable communication networks, and integrating renewable energy into our existing systems. Michels Underground Cable, Inc. is one of the most trusted underground line and duct bank contractors in the United States. We do it all – from directly burying or installing protective casing for solid and stranded conductors and copper, fiber optic and coaxial cable. Our work improves lives. Find out how a career at Michels Underground Cable, Inc. can change yours.
An Equipment Operator performs any combination of the following duties on telecommunications deenergized buried power construction projects; maneuvering, navigating, and operating equipment. Operators use heavy equipment such as mini-excavators, backhoes, front-end loaders, and dozers to move materials and equipment throughout the job site.
Why Michels Underground Cable, Inc.?
Customers trust us to build cables that will be out of sight, but in high demand
Our steady, strategic growth revolves around a commitment to quality
We are family owned and operated
We invest an average of $5,000 per employee on training each year
We perform challenging, meaningful work that improves the world
We believe everyone is responsible for promoting safety, regardless of job title
We are a part of the Michels family of companies – one of North America’s largest, most diversified energy and infrastructure contractors
We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.
Why you?
You like to surround yourself with dedicated, value-driven people
You relish new challenges and evolving technology
You cringe when you hear: “Because that’s the way we’ve always done it.”
You like to know your efforts are noticed and appreciated
You want to make your own decisions, but know support is always available
You want to work to make a difference in people’s lives
What it takes?
6 months to 1 year of operator experience with mini-excavators, backhoes, front-end loaders, or dozers.
Willingness to work under a union collective bargaining agreement
A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record
A Commercial Driver’s License with tanker endorsement or the ability to obtain
Travel Required
This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$41.74
—
$41.74 USD
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
We’re looking for a strategic and operationally rigorous Senior Manager, Head of Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally.
This role owns and strengthens core recruiting infrastructure — including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience — ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.
WHAT YOU'LL DO
- Talent Operations Leadership
- Lead, coach, and develop a team of four Talent Operations professionals.
- Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
- Be hands on where needed to continue to shape and grow this critical function.
- Recruiting Technology Strategy & Ownership
- Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
- Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
- Evaluate and implement new tools as the organization scales.
- Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
- Headcount Planning & Governance
- Own execution and operational tracking of the company’s headcount plan in partnership with finance.
- Build systems to monitor hiring progress, recruiter capacity, and forecasting.
- Interview Operations & Scheduling
- Own end-to-end interview operations, including scheduling infrastructure.
- Build scalable processes and tooling to support high-volume, complex hiring.
- Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
- Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)
- Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
- Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
- Compliance & Global Hiring Expansion
- Ensure recruiting processes meet compliance requirements across jurisdictions.
- Partner with People Ops & Legal to support international hiring expansion.
WHAT YOU NEED
- 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.
- 3+ years of experience managing high-performing teams.
- Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
- Strong headcount planning, workforce planning, and reporting experience.
- Demonstrated experience building scalable processes in high-growth environments.
- Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
- Experience supporting global hiring and multi-jurisdiction compliance.
- Data-driven decision maker with strong analytical capabilities.
- Exceptional cross-functional communication and stakeholder management skills.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
As a Product Operations Manager, you’ll work closely with Product and Engineering teams to drive launch operations and quality, ensuring teams can operate effectively as Notion scales. You’ll serve as the core liaison between Product and the go-to-market organization, helping ensure new products and features are successful.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
The ideal candidate is able to dive into ambiguous problems that require deep technical fluency, think in systems to scale technical programs, identify and build agentic workflows to accelerate processes, and communicate effectively to drive alignment across cross-functional teams. Your core responsibilities are:
- Partner with product teams to help drive product strategy by synthesizing customer + internal signals into clear insights, framing bets/tradeoffs, and driving alignment on priorities.
- Build agentic workflows, tooling and processes that drive engineering velocity and a higher bar for launch quality
- Coordinate end-to-end launch of new features across teams, starting with early access programs with external customers to setting clear exit criteria for GA launches, to ensure successful outcomes.
- Build evergreen feedback loops and triage + evaluation systems that allow teams build with confidence and prioritize the right bets.
- Build strong relationships and drive clarity with key partner teams.
SKILLS YOU'LL NEED TO BRING
- You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role.
- You regularly work and keep up with AI tools (i.e Claude Skills, Cowork, Codex etc) to support your work.
- You can identify tradeoffs between building systems or processes that don’t scale to ensure successful outcomes.
- You have strong communication skills and can work with both technical and non-technical audiences. This includes teams like Research, Data Science, Product, Security, Legal, Support, and Customer Success
- You have strong analytical and problem-solving skills that allow you to act with high agency, at multiple altitudes.
- You know when to prioritize collecting more information and when to make decisions with limited data.
- You can operate in a fast paced environment where priorities and challenges can change quickly.
NICE TO HAVES
- Strong knowledge of basic scripting, APIs, MySQL, MCPs and similar open source technologies.
- Knowledge of and experience using one or more of the following languages - Python, Go, C++ or Java and are comfortable with Github, CLI, etc.
- Background in product management or engineering.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $170,000-$210,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: New York
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
The successful candidate will join QRT’s established Data Centre Operations team. Working closely with Network Engineering and wider infrastructure teams, you will help deploy,
maintain
and support the physical technology infrastructure used across QRT’s global data centre locations.
Your Future Role within QRT
Support the physical installation, maintenance and decommissioning of servers, network switches and other data centre equipment.
Rack, stack, cable and label equipment to a consistently high standard.
Install and manage copper, fibre and power cabling, including patching between devices and patch panels.
Carry out hardware break-fix activities, including replacing failed components, cables, optics, power supplies and other parts.
Assist with new equipment deployments, upgrades, capacity expansions and site decommissions.
Complete basic hardware checks and troubleshooting on servers, switches, power equipment and connectivity.
Work from build documents, rack elevations, patching schedules and technical instructions.
Support hardware deliveries, stock management, spare parts, equipment movements and site logistics.
Work with colocation providers, vendors, remote hands and onsite engineers to complete planned and reactive work.
Help maintain high standards of data centre cleanliness, cabling, labelling, security and general operational discipline.
Support planned work and break-fix activities across QRT’s global data centre environment.
Take part in out-of-hours and weekend work where required, including planned changes, deployments and urgent break-fix activities.
Participate in an out-of-hours on-call rota once suitable training and experience have been completed.
Your Present Skillset:
Some experience working in a data centre, IT infrastructure, network operations, hardware support or similar technical environment.
Hands-on experience installing or supporting servers, network devices, cabling or other IT hardware.
Basic understanding of servers, network switches, fibre, copper cabling and power connections.
A practical and methodical approach to physical work, troubleshooting and problem solving.
Strong attention to detail, particularly around cabling, labelling, documentation and build quality.
Comfortable following technical instructions, procedures and change plans.
Able to work safely and carefully within live data centre environments.
Good communication skills and willingness to work with internal teams, vendors and third-party engineers.
Organised and comfortable managing tasks, equipment, stock and documentation.
Willingness to learn new technologies and develop broader knowledge of data centre infrastructure.
Comfortable working as part of a globally distributed team.
Willingness to travel internationally when required.
Flexibility to carry out evening, overnight and weekend work when needed.
Willingness to participate in an out-of-hours on-call rota after completing the required training.
Base salary range for this position is $150,000 to $180,000 per year.
QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.
Location: New York
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.
The Network Operations team is part of QRT’s global infrastructure function and ensures the stability and reliability of the firm’s global network. The team provides 24/7 operational support, covering monitoring, incident triage, and troubleshooting across a diverse set of environments including low-latency trading, high-performance computing, and global WAN technologies.
Your Future Role within QRT
Ensuring the smooth and efficient operation of the QRT Network in Trading, High Performance Compute, WAN, and other environments.
Using modern monitoring techniques and tooling to detect and react to incidents, ensuring a fast response within the target SLA.
Provide initial triage of incidents reported by internal teams or detected through monitoring tooling.
Support and assist SMEs and vendor support teams through deeper and high priority incidents through to resolution.
Owning end-to-end hardware failure process, collaborating with vendors to obtain replacement parts and put into operation.
Drive proactively detection of potential incidents using monitoring tooling and trend analysis.
Perform operational BAU changes during out of hours change windows such as, ACL updates, port configurations…etc
Reporting service outages to connectivity providers, working for fast resolution and post outage RFO reports.
Create and update documentation such as diagrams, knowledge articles, how-to guide…etc with aim to reduce time to resolve.
Review service performance for connectivity providers and vendors to find and improve sub-performing areas for improvement.
Running post incident reviews finding opportunities to improve the availability and reliability of our infrastructure.
Your Present Skillset
CCNA Certified and/or Degree in relevant subject area at 2:1 or above.
Experience in an operational support team
Experience using Cisco, Arista, Corvil products
Strong troubleshooting skills of network infrastructure and collaborating with vendor support teams when required to perform deep investigation.
Knowledge of network technologies (i.e. BGP, Multicast, TCP/IP, VXLAN, General Routing/Switching, etc.)
Prior usage of NMS tools (i.e. Solarwinds, Zabbix, Grafana, Prometheus, etc.)
Experience with analysis/troubleshooting tooling (i.e. Wireshark, Splunk, PromQL., etc.)
Informed on industry trends and emerging technologies to ensure our automation and practices remains cutting-edge.
Experience of service management tooling (i.e. Jira, ServiceNow, etc.)
Base salary range for this position is $150,000 to $200,000 per year.
QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.
ОфисleadKuala Lumpur
Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
seniorVancouver, BC, Canada; The ideal candidate is technically fluent, comfortable operating across multiple stakeholders, and excels at bringing structure, visibility, and predictability to projects that span teams, disciplines, and time zones; Define project scope, milestones, dependencies, and delivery plans across multiple teams and time zones
ОфисСтажёрKuala Lumpur
Colorado
ГибридheadNew York, NY (HQ); San Francisco, CA; Remote (US); Relocation expense coverage to NYC or SF (if needed)
ГибридSan Francisco, California; New York, New York
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