Location: San Francisco, CA | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Cloud Inference team scales and optimizes Claude to serve the massive audiences of developers and enterprise companies across AWS, GCP, Azure, and future cloud service providers (CSPs). We own the end-to-end product of Claude on each cloud platform, from API integration and intelligent request routing to inference execution, capacity management, and day-to-day operations.
Within Cloud Inference, the model & inference launch team owns the validation pipeline for our inference server and load balancer on these platforms. We're responsible for every inference change — model launches, performance improvements, safeguard integrations — landing on cloud platforms with correctness, performance, and reliability intact.
This is high-leverage infrastructure work: validation has to be fast and cheap enough to run on the same accelerators that serve customers, trustworthy enough to replace manual checks, and consistent enough that a change working on Anthropic first-party means it works everywhere. This directly determines how fast frontier models and features ship to every cloud platform, and how quickly performance wins reach production — reclaiming capacity at a time when compute is our scarcest resource.
Key responsibilities
Be on the critical path for frontier model launches, bringing up inference for new model architectures and shipping them to cloud platforms in lockstep with our first-party platform
Work with the core inference team to bring new inference features (e.g. structured sampling, prompt caching, and more) to cloud platforms, owning the platform-specific integration that gets them to production
Identify and dive deep on the gaps that make inference behave differently across first-party and CSPs — config drift, observability, deployment patterns, hard cross-platform bugs — and fix them at the source rather than building platform-specific workarounds
Design, build, and own the CI/CD infrastructure for the inference server and load balancer across cloud platforms, with shadow traffic, performance baselines (throughput and latency), and correctness checks that catch regressions before production
Drive down merge-to-production cycle time by making validation faster, more parallel, and cost-effective enough to run on the same constrained accelerator pool that serves customers, without trading away reliability
Analyze observability data across providers to identify performance bottlenecks, cost anomalies, and regressions, and drive remediation based on real-world production workloads
Minimum qualifications
Have a strong interest in LLM serving; prior inference or ML experience is not required
Have significant software engineering experience, with a strong background in high-performance, large-scale distributed systems serving millions of users
Have a track record of building automation or test infrastructure that measurably improved release velocity or reliability
Have experience building or operating services on at least one major cloud platform (AWS, GCP, or Azure), with exposure to Kubernetes, Infrastructure as Code, or container orchestration
Thrive in cross-functional collaboration with both internal teams and external partners
Are a fast learner who can quickly ramp up on new technologies, hardware platforms, and provider ecosystems
Are highly autonomous and take ownership of problems end-to-end, including work that falls outside your job description
Preferred qualifications
LLM inference optimization, batching, and caching strategies
Capacity-constrained scheduling or shared-resource test infrastructure
Solid understanding of multi-region deployments, request routing, load balancing, global traffic management
Working with CSP partner teams to scale infrastructure across multiple platforms, navigating differences in networking, security, privacy, and managed service
Proficiency in Python or Rust
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$485,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: New York City, NY; San Francisco, CA; Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Our Inference team is responsible for building and scaling the critical systems that serve Claude to millions of users worldwide. We bring Claude to life by serving our models via the industry’s largest compute-agnostic inference deployments. We are responsible for the entire stack from intelligent request routing to fleet-wide orchestration across diverse AI accelerators.
The team has a dual mandate:
maximizing compute efficiency
to reliably serve our explosive customer growth, while
enabling breakthrough research
by giving our scientists the high-performance inference infrastructure they need to develop next-generation models. We tackle complex, distributed systems challenges across multiple accelerator families and emerging AI hardware running in multiple cloud platforms.
Inference systems are highly performance sensitive distributed systems. Inference serves hundreds of thousands of customers every day, and the size & span of the inference fleet requires sophisticated routing, scaling, and networking systems.
Key responsibilities
Design, build, and maintain the distributed systems that serve Claude to millions of users worldwide
Develop resilient, flexible systems that adapt in real time to real world events
Develop intelligent request routing, load balancing, and traffic management systems across thousands of accelerators and multiple cloud providers
Maximize compute efficiency and optimize cost across the fleet by autoscaling and orchestrating production, research, and experimental workloads across multiple cloud providers
Build and operate production-grade deployment pipelines for releasing new models to users
Provide high-performance inference infrastructure that enables researchers to develop next-generation models
Integrate new AI accelerator platforms and support inference for new model architectures
Minimum qualifications
Significant software engineering experience, particularly with distributed systems
Results-oriented, with a bias towards flexibility and impact
Willingness to pick up slack, even if it goes outside your job description
Desire to learn more about machine learning systems and infrastructure
Thrive in environments where technical excellence directly drives both business results and research breakthroughs
Care about the societal impacts of your work
Preferred qualifications
Experience with high-performance, large-scale distributed systems
Experience implementing and deploying machine learning systems at scale
Experience with load balancing, request routing, or traffic management systems
Familiarity with LLM inference optimization, batching, and caching strategies
Experience with Kubernetes and cloud infrastructure (AWS, GCP, Azure)
Proficiency in Python or Rust
Representative projects
Designing intelligent routing algorithms that optimize request distribution across many accelerators in different environments
Autoscaling our compute fleet to dynamically match supply with demand across production, research, and experimental workloads
Building production-grade deployment pipelines for releasing new models to millions of users reliably
Contributing to new inference features
Supporting inference for new model architectures
Analyzing observability data to tune performance based on real-world production workloads
Managing multi-region deployments and geographic routing for global customers
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$485,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Senior Enterprise Systems Developer -
Order-to-Cash & Record-to-Report (O2C/R2R)
Location:
Austin, TX
About the Role
At Cloudflare, we are on a mission to help build a better Internet. To achieve this, our internal operations must run seamlessly, securely, and efficiently. We are seeking a highly skilled, forward-thinking
Senior Enterprise Systems Developer
to join our Enterprise Systems team with a dedicated focus on our core financial operations: the Order-to-Cash (O2C), Revenue Management, and Record-to-Report (R2R) ecosystems.
In this role, you will be the primary technical owner for the applications that drive our billing, collections, revenue recognition, general ledger management, and financial consolidations. Your core tech stack will include
NetSuite, Zuora RevPro, and Oracle Fusion Cloud (Financials - O2C and R2R modules)
. Your primary customers will be the Revenue Accounting, Billing, Corporate Accounting, and broader Finance organizations, and you will partner closely with them to optimize how Cloudflare transacts, recognizes revenue, and reports financials at scale.
If you are a builder at heart who enjoys solving complex financial system workflows, automating the month-end close, leveraging AI for financial insights, and designing seamless enterprise integrations from Quote-to-Cash through to the General Ledger, this role is for you.
What You'll Do
Application Administration & Environment Management
Serve as the primary subject-matter expert and developer for Cloudflare’s O2C and R2R technology stack (NetSuite, Zuora RevPro, Oracle Fusion).
Manage user provisioning, complex role-based access control (RBAC), and security settings specific to billing approvals, journal entry (JE) limits, general ledger access, and revenue posting.
Manage application environments (e.g., Production vs. Sandbox/Release Preview), ensuring alignment across all environments from both a data and release perspective to support safe testing of financial changes.
Monitor ongoing application performance and reliability, managing incident workflows to ensure ticket SLAs for the Finance organization are consistently met, especially during critical month-end and quarter-end close periods.
Provide Tier 3 support and end-user enablement, serving as the ultimate technical escalation point for financial system issues.
System Development, Integrations & AI Initiatives
Act as the Subject-Matter Expert for integrations across the QTC, O2C, and R2R lifecycles. Ensure the seamless flow of data (e.g., syncing closed-won opportunities to NetSuite/Oracle, passing billing data to Zuora RevPro, and ensuring subledger transactions map flawlessly to the GL).
Design, build, and deploy custom system enhancements, automated billing schedules, journal entry automations, revenue allocation scripts (e.g., SuiteScript), and API integrations between our platforms.
Lead the evaluation, implementation, and governance of native AI features within the financial stack (e.g., AI-driven anomaly detection in journal entries and revenue schedules, automated cash application matching, or intelligent account reconciliations) to accelerate financial operations.
Proactively monitor vendors' quarterly updates and product roadmaps. Lead impact assessments, manage versioning/upgrades, and educate Finance stakeholders on new functionality and AI opportunities.
Process Management & Workflow Design
Partner directly with the Chief Accounting Officer's organization, Revenue Accounting, Corporate Accounting, and Billing teams to deeply understand their operational processes and translate business requirements into sophisticated system solutions.
Own the design, configuration, and delivery of complex workflows (e.g., dynamic invoice routing, automated dunning processes, intercompany eliminations, and month-end close orchestrations) to eliminate manual bottlenecks.
Build and maintain scalable system architectures that support complex, high-volume recurring billing, usage-based consumption models, and multi-entity global consolidations.
Security, Compliance, & Data Governance
Partner closely with Internal Audit, Risk, and Compliance teams to maintain robust IT General Controls (ITGC) and strict enterprise-wide data governance for financial and customer data.
Spearhead and execute
Quarterly Access Reviews (UAR)
for all O2C and R2R applications, ensuring accurate access levels and enforcing strict Segregation of Duties (SoD) across billing, revenue, and general ledger operations.
Ensure newly implemented AI features, custom scripts, and data-sharing protocols strictly adhere to SOX compliance, maintain data integrity, and ensure audit readiness for all financial records and ASC 606 reporting.
Maintain comprehensive system architecture documentation, process maps, and business continuity/disaster recovery plans for critical financial systems.
What We're Looking For
Minimum Experience:
Bachelor’s degree in MIS, Computer Science, Finance, Accounting, or a related field. 5+ years of hands-on experience in enterprise systems development and administration, with a strong focus on Financial ERPs.
Platform Expertise:
Deep, proven experience configuring, administrating, and developing in applications like
NetSuite, Zuora RevPro, and Oracle Fusion Cloud (specifically O2C and R2R/GL modules)
.
Integration & Development Skills:
Strong understanding of system integration logic (REST/SOAP APIs) and data flows across Quote-to-Cash, Order-to-Cash, and Record-to-Report ecosystems. Experience with scripting languages native to the platforms (e.g., NetSuite SuiteScript) is highly preferred.
AI & Innovation Acumen:
Familiarity with deploying, testing, or administering AI and machine learning features within SaaS platforms, specifically tailored to financial operations, journal anomaly detection, or cash application.
Audit & Compliance Acumen:
Extensive experience working in a strict SOX-compliant public company environment. Highly comfortable managing quarterly access reviews, defining SoD for accounting operations, and defending system controls to audit teams.
Process-Oriented:
A deep understanding of core Order-to-Cash (O2C), Revenue Recognition (ASC 606), and Record-to-Report (R2R) business processes, including global consolidations and the month-end close cycle.
Communication:
Excellent communication skills, with a proven ability to partner effectively with Finance/Accounting leadership and bridge the gap between technical architecture and financial outcomes.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Senior Enterprise Systems Developer -
Procurement Systems
Location: Austin, TX
About the Role
At Cloudflare, we are on a mission to help build a better Internet. To achieve this, our internal operations must run seamlessly, securely, and efficiently. We are seeking a highly skilled, forward-thinking
Senior Enterprise Systems Developer
to join our Enterprise Systems team with a dedicated focus on our Procurement and Spend Management ecosystem.
In this role, you will be the primary technical owner for our Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) applications. Your core tech stack will include
Zip (Intake/Orchestration), Ironclad, Oracle Fusion Cloud (Procurement), and managing the transition out of Coupa
. Your primary customer will be the Procurement Organization, and you will partner closely with them to optimize the way Cloudflare sources, contracts, and purchases at scale.
If you are a builder at heart who enjoys solving complex supply chain and procurement workflow challenges, leveraging AI and automation, and designing seamless enterprise integrations, this role is for you.
What You'll Do
Application Administration & Environment Management
Serve as the primary subject-matter expert and developer for Cloudflare’s Procurement technology stack (Zip, Ironclad, Oracle Procurement, Coupa).
Manage user provisioning, complex role-based access control (RBAC), and security settings specific to purchasing limits and contract approvals.
Manage application environments (e.g., Production vs. Sandbox/Demo), ensuring alignment across all environments from both a data and release perspective.
Monitor ongoing application performance and reliability, managing incident workflows to ensure ticket SLAs for the Procurement organization are consistently met.
Provide Tier 3 support and end-user enablement, serving as the ultimate technical escalation point for procurement system issues.
System Development, Integrations & AI Initiatives
Act as the Subject-Matter Expert for integrations across the procurement lifecycle. Ensure the seamless flow of data (e.g., syncing vendor intake data from Zip, passing contract metadata from Ironclad to Oracle Fusion, and managing purchase order syncs).
Design, build, and deploy custom system enhancements, automated workflows, template generation, and API integrations between our procurement platforms and core ERP.
Lead the evaluation, implementation, and governance of native AI features within the P2P stack (e.g., Ironclad AI for contract analysis and redlining, Zip AI for vendor onboarding/intake routing) to accelerate procurement cycles.
Proactively monitor vendors' quarterly updates and product roadmaps (especially for Zip and Ironclad). Lead impact assessments, manage versioning/upgrades, and educate Procurement stakeholders on new functionality and AI opportunities.
Process Management & Workflow Design
Partner directly with the Procurement organization, Legal, and Finance to deeply understand their operational processes and translate business requirements into sophisticated system solutions.
Own the design, configuration, and delivery of complex workflows (e.g., global Procure-to-Pay rules, dynamic intake routing, and automated contract approvals) to eliminate manual bottlenecks.
Support the strategic migration and sun-setting of legacy systems (e.g., Coupa), ensuring zero disruption to business continuity during the transition to our modernized stack.
Security, Compliance, & Data Governance
Partner closely with Internal Audit, Risk, and Compliance teams to maintain robust IT General Controls (ITGC) and strict enterprise-wide data governance for spend and vendor data.
Spearhead and execute
Quarterly Access Reviews (UAR)
for all Procurement and CLM applications, ensuring accurate access levels and enforcing strict Segregation of Duties (SoD) within the purchasing cycle.
Ensure newly implemented AI features and data-sharing protocols strictly adhere to SOX compliance, vendor risk policies, and maintain audit readiness for all financial and contract records.
Maintain comprehensive system architecture documentation, process maps, and business continuity/disaster recovery plans for critical procurement systems.
What We're Looking For
Experience:
Bachelor’s degree in MIS, Computer Science, Supply Chain, or a related field. 5-7+ years of hands-on experience in enterprise systems development and administration, with a strong focus on Procurement/P2P systems.
Platform Expertise:
Deep, proven experience configuring and developing in
Zip, Ironclad, Oracle Fusion Cloud (Procurement modules), and Coupa
.
Integration & Development Skills:
Strong understanding of system integration logic (REST/SOAP APIs) and data flows across intake, CLM, and ERP ecosystems. Experience with scripting and building complex conditional workflows.
AI & Innovation Acumen:
Familiarity with deploying, testing, or administering AI and machine learning features within SaaS platforms, specifically tailored to contract lifecycle and spend management.
Audit & Compliance Acumen:
Extensive experience working in a SOX-compliant environment. Highly comfortable managing quarterly access reviews, defining SoD for procurement operations, and defending system controls to audit teams.
Process-Oriented:
A deep understanding of core Procure-to-Pay (P2P), Source-to-Pay (S2P), and Contract Lifecycle Management (CLM) business processes.
Communication:
Excellent communication skills, with a proven ability to partner effectively with Procurement leadership and bridge the gap between technical architecture and business outcomes.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: New York (NYC area), NJ, CT, MA
About the Role
We are seeking an exceptionally accomplished and visionary Majors Account Executive to join our Enterprise/Field Sales team. In this expert-level role, you will be the driving force behind Cloudflare's most strategic customer engagements, leading the charge in securing and expanding critical platform sales within focused accounts. The ideal candidate possesses unparalleled sales leadership, a profound grasp of enterprise architecture across all four pillars (business, data, applications, technology), and the ability to articulate how Cloudflare seamlessly integrates into modern cloud operating models.
As a Majors Account Executive, you will demonstrate the highest level of sales proficiency, ensuring highly accurate forecasting, strategic pipeline management, and consistently exceeding attainment targets. You will be a recognized subject matter expert, providing in-depth education to customers and partners alike on Cloudflare’s extensive product ecosystem and its place within the broader security landscape. This role demands the ability to apply executive sponsorship programs, actively engaging with CIOs, CISOs, and CTOs, and leading virtual teams that include VPs and SVPs to navigate and close complex, transformative opportunities. You will shape our customers' digital transformation journeys, identifying opportunities within broader market trends and positioning Cloudflare as their indispensable strategic partner.
What You'll Do
Executive-Level Strategic Revenue Leadership: Own and execute the most critical territory and account plans, consistently exceeding multi-million dollar sales targets and annual quotas by architecting and closing large-scale platform sales within highly focused, strategic accounts.
Precision Forecasting & Pipeline Mastery: Lead with unparalleled accuracy in forecasting and demonstrate complete mastery of proactive pipeline management. Provide visionary insights and strategic guidance that shapes the direction of the sales organization.
Enterprise Architecture & Business Model Expertise: Exhibit an expert-level understanding of customer Enterprise Architecture across all four pillars (business, data, applications, technology), seamlessly mapping these to customer business models. Articulate precisely how Cloudflare fits into and optimizes a modern cloud operating model.
C-Suite Engagement & Executive Sponsorship: Lead and orchestrate complex customer engagements across numerous business units simultaneously, connecting the dots to solidify platform sales. Actively apply and manage executive sponsorship programs, ensuring direct engagement and influence with CIOs, CISOs, and CTOs.
Cross-Functional Leadership & Influence: Drive and lead highly complex virtual teams that include Product Managers, VPs, and SVPs to manage and close the most strategic customer opportunities. Proactively identify and resolve organizational roadblocks, leveraging company-wide learnings to ensure the most efficient delivery.
Digital Transformation Visionary: Serve as Cloudflare's leading voice on digital transformation, engaging deeply with customers on their key drivers for change (e.g., new offering development, customer capabilities). Expertly spot and seize opportunities for Cloudflare within broader market trends that influence these critical decisions.
Organizational Communication & Feedback: Connect themes from across departments and global locations to craft critical, crystal-clear messaging. Review performance and output across multiple organizations, providing feedback and solutions to enhance the entire organization’s performance. Deliver challenging news within a constructive learning context.
Long-Term Strategic Impact: Consistently articulate how decisions will impact Cloudflare years into the future, willing to trade short-term gains for significant long-term organizational benefit. Build trust by openly sharing learnings and modeling Cloudflare's highest expectations and standards.
Define Goals & Drive Efficiency: Play a key role in defining team goals and metrics each quarter, rigorously reviewing results. Deeply understand interdependencies within and across teams, proactively addressing roadblocks to achieve results with maximum efficiency.
Company-Wide Innovation & Problem Solving: Consistently and proactively address internal and external needs, driving urgency across the department and company to offer solutions that optimize efficiency. Constructively and humbly challenge the status quo to drive positive change and innovation company-wide, leveraging new insights for continuous iteration.
Inclusive Leadership & Future-Proofing: Serve as an exemplary leader, consistently bringing in diverse perspectives to not only address today's needs but also anticipate and solve future problems, contributing significantly to the greater good of Cloudflare.
Examples of Desirable Skills, Knowledge, and Experience
10+ years of expert-level experience selling complex, multi-million dollar technology solutions in a B2B enterprise model, with an irrefutable track record of consistently exceeding quota and closing transformative platform deals.
Unparalleled in-depth knowledge of Cloudflare's entire product suite and the broader security landscape, coupled with the ability to educate both customers and partners at an expert level.
Mastery in understanding Customer Enterprise Architecture (Business, Data, Applications, Technology) and adept at mapping Cloudflare solutions to complex business models and modern cloud operating environments.
Proven ability to apply and manage executive sponsorship programs, with extensive experience engaging directly and influencing CIOs, CISOs, and CTOs.
Demonstrated success in leading and orchestrating virtual teams comprising VPs and SVPs to manage and close the most strategic customer opportunities.
Recognized authority on digital transformation, with a deep understanding of market trends and the ability to strategically position Cloudflare as a critical partner in driving customer innovation.
Exceptional strategic communication, negotiation, and presentation skills, capable of delivering impactful messaging to the highest levels of customer and internal leadership.
A visionary leader who consistently makes decisions for the long-term benefit of Cloudflare, even if it means trading off short-term gains.
Proven ability to define team goals and metrics, drive cross-departmental efficiency, and proactively address roadblocks for optimal results.
A humble yet assertive leader who consistently challenges the status quo and drives positive, innovative change across the organization.
Expert-level proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC, etc.).
Bachelor's degree required, with an MBA or advanced technical degree highly preferred.
Ability to travel extensively as required to engage with key customers, executive leadership, and internal teams.
Compensation
Compensation may be adjusted depending on work location.
For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $350,000- $380,000 (base/variable)
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Job Location: Washington DC
About the department
The Customer Support Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience. As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development.
What you'll do
The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare’s top Enterprise customers, ensuring smooth operations and resolving technical challenges. As the primary technical contact, the TAM manages support interactions, escalations, and proactively advocates for customer needs. Collaborating with Customer Success and Account teams, they provide recommendations aligned with customer roadmaps and technical requirements.
Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. TAMs specializing in Network Services work closely with customers to optimize their Cloudflare configurations and address key support needs.
Responsibilities
Serve as primary technical support contact.
Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
Ability to travel up to 25% of the time.
Ability to work one weekend every quarter.
Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
Understand client sentiment, own internal and customer facing escalations, and provide product support.
Ensure support tickets are solved in a timely manner.
Maintain and expand working technical knowledge of Cloudflare products.
Single threaded owner of technical support issues, working with backend teams as needed.
Work with global TAM’s to ensure coverage on critical issues.
Ensure rapid Incident response.
Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.
Examples of desirable skills, knowledge and experience
Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
Experience in security products and technologies (e.g Firewall, IPS, DDoS).
Experience in system integration and multi-vendor environments & data center deployments.
Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
Have the business acumen of working with Fortune 500 companies and their leadership team.
Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.
Compensation
Compensation may be adjusted depending on work location.
For Washington D.C. based hires:
Estimated annual salary of $$99,000-136,000$$
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Job Location: Paris
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Key Responsibilities
Technical Validation:
Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
Customer Adoption & Value Realization:
Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Commercial Accountability & Expansion:
Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Trusted Advisory:
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
AI Orchestration & Workflow Automation:
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
Education & Enablement:
Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.
Minimum Qualifications
Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Strongly Preferred Qualifications (The "Good-to-Haves")
Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
Compensation
For France based hires:
Estimated annual salary is between €112,000 - €176,000.
This role is labelled CSP 3-2 and has a coefficient of 210, as per the SYNTEC Collective Bargaining Agreement.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Tbilisi, Georgia
Workplace: remote
Novakid is a fast-growing online English school for children aged 4–12 and a Learning Games Company with international investors and global ambitions. Since 2017 we've grown to 4,000+ teachers working with kids in 50+ countries, delivering 4.9 million lessons every year.
We're looking for an experienced Game Designer to become an ambassador of fun for kids, create educational games and systems that can compete with Roblox and Brawl Stars for kids' attention. Your job is to make kids want to come back, and to build the systems that keep them coming back.
You will…
Lead game design in a small cross-functional team building an educational game for kids.
Design core loops and moment-to-moment gameplay that are fun first and teach along the way.
Own features end to end, from concept to release and post-launch iteration, and be accountable for retention and engagement metrics.
Design onboarding and first sessions that hook players and drive early retention.
Design and balance the game economy: currencies, sources and sinks, reward curves and progression pacing.
Plan live-ops: seasons, events, recurring loops and a sustainable content cadence.
Write build-ready GDDs, product specs and flows independently, detailed enough for developers, artists and designers to execute without back-and-forth.
Define success metrics before launch, predict feature impact, and read the results with the PM and analysts.
Work with the Product Manager on the roadmap and propose features that target specific metrics.
Make sure educational goals are met through gameplay by collaborating with academic experts.
Use AI tools to move faster, including prompting, voice features (TTS / speech-to-speech) and rapid prototyping.
Run and learn from playtests: propose hypotheses for UX research, deconstruct competitors, and turn insights into gameplay improvements.
Must have
3+ years as a Generalist Game Designer, preferably in F2P mobile, with a strong sense of fun and a focus on retention, engagement and onboarding.
Hands-on economy design experience: currency sources and sinks, reward curves and balancing.
Ability to write GDDs, product specs and flows independently at build-ready detail.
Analytics fluency: you know the core F2P metrics, can form hypotheses about a feature's impact, and can read the data after launch.
Excellent English (B2+ minimum), as all meetings and documentation are in English.
Strong advantage
Live-ops experience: seasons, events, recurring loops and content cadence.
Experience with EdTech or kids' products.
AI fluency: strong prompting skills, experience with TTS or speech-to-speech, and using AI for rapid prototyping.
Join us…
High autonomy within a cross-functional team of senior specialists from mobile gaming and EdTech.
The chance to create holistic game experiences and significant features from scratch.
Internal playtesting and UX research support to back your decisions.
A product with proven market success and a global user base.
Tangible impact: games that positively influence children's lives worldwide.
If you're a creative, data-driven game designer who knows how to make things fun, and you're excited about educational games, we'd love to hear from you!
We offer…
Competitive remuneration
Remote work
Unlimited holidays
Bonuses and stock options
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Location: Lisbon, Portugal or London, the UK
What You’ll Do
The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and contribute to critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.
Key Responsibilities
Customer Lifecycle & Success
Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful
Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
Commercial & Renewals
You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
Negotiate and execute renewal contracts in accordance with customer objectives.
You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
Analyze data and leverage tools to identify selling opportunities and business value.
Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
Cross-Functional & Operational Management
Develop and maintain long-term relationships with stakeholders in your account portfolio.
Work cross-functionally with Product, Engineering, Support,Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
Manage customer feedback and product needs by providing feature requests to internal partner teams.
Able to prioritize effectively to handle multiple deals at the same time.
AI Competencies
Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.
Qualifications
Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
Fluency in Hebrew
2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
Bachelor's degree and/or other professional qualifications.
Direct experience in commercial sales, negotiation, and deal closure.
Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
Excellent problem solving skills with the ability to creatively achieve resolutions.
Compensation
● For Portugal based hires: Estimated annual salary is between €50,000 - €69,000.
The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Remote - India
AI/ML Solution Architect
Education & Assessment Platforms
About Pratham International
Pratham International is a US 501(c)(3) established to support learning innovations for children and youth in contexts across the globe. We enable the adaptation and spread of proven and scalable education solutions pioneered in India by Pratham Education Foundation to contexts across the global south through programming and technical assistance tailored to local realities. Today, Pratham innovations reach millions of children annually through partnerships across ~30 countries.
Through the Pratham Shah PraDigi Innovation Centre (PraDigi), Pratham International also seeks to create technology innovations for low-resource communities, and support models aimed at learning for school, work, and life for children and youth. We work on several cutting-edge projects in the domain of Generative AI, Automatic Speech Recognition, and Natural Language Processing.
The team’s innovative technology products include the PadhAI: Reading Assessment App, which uses advanced speech recognition to evaluate children’s reading fluency in 8 Indian languages and 6 global languages; Anytime Testing Machine (ATM), an AI-enabled question generation and grading system that allows learners to be assessed on any topic, anytime; and a suite of AI-powered chatbots designed for diverse learning contexts: from early childhood care, to youth employment readiness, and OCR-based analysis tools that digitize and assess student work at scale.
At Pratham International, we build for the long term. Whether it’s ensuring products are truly accessible across rural India and the global south through languages, building datasets to ensure context and accuracy for products, or gathering feedback from the field. Backed by partners like Google.org, Anthropic, and the Gates Foundation, we are committed to building digital public goods that ensure every child is in school and learning well.
Role Overview
About the work
We design and deliver AI systems that governments and large education programmes can actually run: curriculum-aligned item generation, paper assembly, handwriting OCR, rubric grading, and teacher-in-the-loop review. The work is already live as practice assessment in India and is being built as a national exam platform in Rwanda, with further country programmes behind it.
We are hiring a Solution Architect who sits between discovery and delivery. You will turn messy workshop notes and ministry requirements into architecture a team can build, secure, cost, and operate — RAG and multi-agent systems, LLM-as-judge pipelines, and the cloud/LLMOps layer underneath.
You will
Own solution design from first workshop to a delivery-ready blueprint (services, data stores, trust boundaries, cost, ops).
Architect LLM pipelines: generation, retrieval over curriculum knowledge graphs, standards/duplication/quality judges, constraint-based paper assembly.
Design human + AI workflows with audit, segregation of duties, cycle-pinned config, and no student PII in model calls.
Choose and govern models, prompts, eval gates, and fallbacks (including OCR: Azure primary, secondary fallback).
Shape the Azure/AWS platform: identity, networking, LLMOps/MLOps, observability, and sovereign-hosting constraints.
Run client workshops, write POVs and architecture packs, and stay accountable until the system is in production.
About the work
Pratham International programmes sit at the intersection of pedagogy, public systems, and production AI. The pattern is consistent across countries; the constraints change.
Anytime Testing Machine (ATM) — India, practice and feedback
End-to-end assessment for real classroom conditions: generate curriculum-aligned items, digitise handwritten answers (often photographed on a phone), grade against rubrics, and return feedback a teacher reviews before it reaches the learner. Built for high pupil–teacher ratios, mixed language (e.g. Hindi + English), and uneven connectivity. Pilots have already reached thousands of learners, including Second Chance (women returning for Grade 10). Model quality is measured against expert golden sets, not vendor slides.
National assessment automation
A government-grade exam platform. Phase 1 is item authoring and print-ready paper composition before the exam window. Phase 2 is script intake, OCR at national volume, AI-assisted grading with human confirmation on the pilot, results export, and monitoring/evaluation reporting. Subjects span core and elective streams across the curriculum. Design rules that do not exist in a typical SaaS product: cycle-pinned configuration, embargoed papers, hash-chained audit trails, and integration with national student information and assessment management systems.
Curriculum knowledge graphs
Structured retrieval corpora (concepts + worked examples) that ground generation and judging. This is the standing public-knowledge exception in an otherwise closed exam system, and the seed of a broader education DPI conversation.
AI in TaRL and teacher support
AI tools that help teachers group and teach by learning level, with an RCT-shaped evidence bar. Same product family: human agency stays in the loop; the model is a capacity multiplier.
Country programmes and the three-year direction
Adapt the same engine to new ministries, languages, and exam rules (Kenya and other Global South programmes are in scope). The longer bet is a learning and credentialing engine that recognises competence beyond a single syllabus.
This is not a chatbot brief. It is constrained generation, retrieval, judging, document AI, workflow, and public-sector operations.
Why this role exists
Most enterprise AI dies between the workshop and production. We need one person who owns that gap: someone who can sit with NESA, C4IR, Pratham pedagogy, and engineering in the same week, and leave behind a blueprint the delivery team can execute without inventing policy.
The target profile is a practising AI/ML Solution Architect — not a pre-sales slide owner, and not an infra-only platform engineer. The person should have done all three of these:
Designed GenAI / NLP solutions, PoCs, and client workshops, and can talk to research-grade issues (eval, agent safety, prompt-injection, model-specific behaviour).
Owned the AI platform: LLMOps, MLOps, DevSecOps, SRE habits, cloud migration, and FinOps.
Taken messy discovery and turned it into Azure-centred RAG and multi-agent designs that a security team will accept.
Key Responsibilities
Discovery → architecture
Lead solution workshops with programme, ministry, and engineering stakeholders.
Convert half-formed requirements into service cuts, data stores, sequence diagrams, decision gates, and open-question lists with owners.
Write architecture decision records. When the docs disagree (they will), force a decision instead of coding both.
AI system design
Design LLM jobs as contracts: inputs, JSON schema, temperature, persist prompt hash / model / tokens / latency.
Architect generation grounded in structured curriculum blueprints and knowledge-graph retrieval, not "ask the model for a maths paper."
Design LLM-as-judge banks (cognitive-level, relevance, difficulty, language, fairness, standards, duplication, blueprint compliance) with thresholds, one-repair rules, and golden-dataset release gates.
Design hybrid assembly: constraint solver first, model only on ties and layout exceptions.
Design document AI: primary OCR provider, secondary fallback provider, confidence routing, de-identification before any grading call.
Specify eval: inter-rater agreement, rubric-band exact match, first-pass item acceptance, cost per paper cycle.
Platform, trust, cost
Own the reference architecture on the chosen cloud platform(s): identity, RBAC + segregation of duties, private networking, key management, object storage for scans, vector index, data warehouse for monitoring/evaluation reporting.
Draw trust boundaries. Student PII never crosses the model gateway. Prompts are curriculum + knowledge-graph + blueprint content only.
Put FinOps on the design: token budgets, OCR cost caps, degradation behaviour when a cap is hit, model routing.
Specify LLMOps/MLOps: prompt/version registry, eval regression as a release gate, observability, rollback.
Design for sovereign hosting and exam-cycle operations (embargo, watermarking, append-only audit, cycle-pinned configuration).
Delivery and thought leadership
Stay with the build through the first production cycle. Architecture that cannot be implemented is unfinished work.
Produce POVs, sequence packs, and workshop artefacts that can be reused in the next country.
Mentor tech leads on where the model should stop and the workflow should start.
Success in the first two quarters
First 30 days — Orient
Complete architecture walkthroughs of every live/in-flight system with the current engineering leads; document current state (services, data stores, trust boundaries) as-is, not as-designed
Meet every active stakeholder group once: engineering, programme/domain leads, and any external partner or government-side counterpart
Inventory all open technical decisions and disagreements in existing specs; log each with current owner (if any) and status
Identify the single highest-risk unresolved design question and flag it upward
Day 60 — Diagnose
Produce a current-state architecture diagram covering every major pipeline: data flow, model/LLM touchpoints, storage, and identity/access boundaries
Assign an owner and target resolution date to every open contradiction identified in month 1
Draft a v1 reference architecture for one representative end-to-end workflow: service breakdown, data stores, identity/access model, model gateway placement, and a first-pass cost estimate
Day 90 — Commit
v1 reference architecture is reviewed and accepted by engineering and relevant stakeholders (not just self-signed)
Can walk any core pipeline end-to-end from memory and name every data store, every quality/eval gate, and every trust boundary in it
At least one architecture decision record is published for a previously-contested design question, with the decision forced rather than left open
A first cost model exists for the reference architecture, with at least one identified lever for reducing spend if usage scales
Day 120 — Harden
Core pipeline components (generation, retrieval, judging/eval, or equivalent stages for this domain) have documented contracts: defined inputs/outputs, schema, and logged metadata (model, version, cost, latency)
An evaluation harness exists for at least one component, with a defined pass/fail threshold
A release gate exists that can block a bad prompt, model, or config change from reaching production
Day 150 — Extend
The next major system phase or capability is specified to the same rigor as the first: trust boundaries, failure modes, fallback behavior, and cost caps documented before build starts
FinOps guardrails are in place for at least one production workload: budget ceilings, degradation behavior when a cap is hit, and a routing or fallback strategy
Day 180 — Generalize
A reusable design pattern or adaptation pack exists, separating what is fixed in the architecture from what varies by deployment context (e.g. language, hosting environment, external-system integration, content/domain rules)
At least one engineering or technical lead has been mentored on where model-based logic should stop and deterministic/workflow logic should take over
A second production-readiness review (security, cost, or operations) has been passed on a system this person designed or substantially redesigned
Qualifications and Experience
Must have
8+ years building software or data/AI systems, with recent experience as a Solution Architect, AI/ML Architect, or Principal/Staff Engineer with end-to-end architecture ownership.
Shipped at least one production AI/ML system — RAG, multi-agent, LLM-as-judge, or a comparable classical ML/NLP pipeline at scale — that passed a real security, cost, and operations review, not just a pilot or a slide deck.
Can produce a delivery-ready architecture blueprint: services, data stores, IAM, failure modes, evaluation strategy, and cost model — detailed enough that engineering isn't guessing at intent.
Deep cloud experience on Azure and/or AWS: comfortable defending a landing-zone design, private-endpoint architecture, and a real monthly compute/inference/OCR spend.
Fluent in Python, with hands-on experience in both classical ML (model training, evaluation, feature pipelines) and how LLM APIs, embeddings, and vector search actually behave under production load.
Comfortable running a room with non-engineers — domain specialists, IT stakeholders, monitoring/evaluation teams — and translating fluently in both directions.
Strong written English; this role's output is documentation that functions as a binding technical contract.
Strongly preferred
Azure AI (AI Foundry / OpenAI / Document Intelligence), plus one of AWS (Bedrock, SageMaker) or GCP (Vertex, BigQuery).
LLMOps / MLOps: prompt + model versioning, MLflow or equivalent, eval harnesses, CI that can block a bad prompt.
Document AI / OCR at volume; handwriting and low-quality scans, not only clean PDFs.
RAG over structured knowledge (graphs, ToS, textbooks) and hybrid search, not only naive chunking.
Education, assessment, public sector, or other high-audit domains (health, finance, identity).
Certifications: Azure Data Scientist / Azure Solutions Architect; AWS SAA, ML Specialty, or Data Analytics Specialty.
Experience with agent security: tool-use limits, DLP on egress, prompt-injection evaluation that is model-specific.
FinOps discipline. You have killed a design because it would not survive the token bill.
Nice to have
Microsoft Fabric, Databricks, Semantic Kernel / Microsoft Agent Framework, MCP (Model Context Protocol) tool integration for agentic workflows.
Constraint solvers or exam-blueprint / item-bank systems for automated test assembly.
Multilingual generation and feedback, including code-mixed language pairs (e.g. Hindi–English, Spanish–English, or similar).
Experience standing up golden/eval datasets with subject-matter experts.
Prior work with government data systems, data-sharing agreements, or in-country/sovereign hosting requirements.
What this role is not
Not a research-only post. Publications help; shipping is the job.
Not a pure platform/SRE hire. Infra is part of the design, not the whole design.
Not a prompt engineer who hands off “the architecture” to someone else.
Not a people manager of a large team on day one — you influence through artefacts and reviews.
How we will assess you
We value transparency and respect your time. Our hiring process is designed to evaluate both hands-on technical depth and architectural judgment through practical, real-world tasks.
Stage 1: Application & Knockout Screening
Submit your CV alongside key screening responses
Artefact — send two of: architecture note, eval design, runbook, ADR. Slides without decisions do not count.
Stage 2: Initial Conversation (30 mins)
An introductory screen covering your background, project context and baseline alignment.
An opportunity for you to ask questions about our technical roadmap, partner ecosystem, and vision.
Stage 3: Practical Take-Home Written Assessment (2–3 hours)
Design exercise on a constrained generation + judge + human-review pipeline (we will use a sanitised exam-authoring brief). We want trust boundaries, eval, and cost, not a model-name dump.
Stage 4: Deep-Dive Technical & System Architecture Walkthrough
Walkthrough of a system you shipped: what failed in review, what you changed, what it costs to run.
Stage 5: Final Stakeholder & Vision Alignment
Final conversation with key technical leadership and program stakeholders.
Employment Details
Function: Solutions / Architecture
Reports to: Head of Technology / CTO
Expected Start Date: Immediate
Location: India (remote-first; travel to client workshops as needed)
Experience: 8–13 years (strong 6–8 considered if you have shipped production GenAI)
Engagement: Full-time
Remuneration: Based on candidate’s experience and skillset
Flexibility to work across timezones: Our team spans Latin America to Southeast Asia. Early mornings or late evenings can be a regular part of the rhythm
Why join us?
Impact at Scale:
Your work will directly support the learning journeys of millions of children. With programs active in 31 countries, you will help build Digital Public Goods that bridge the gap for the millions of children across the Global South who still struggle with foundational literacy
Innovation at the intersection of Education and Technology:
Lead the charge in redefining learning and learning processes through technology. You will contribute to the design and development of cutting-edge learning tools and AI-driven initiatives, ensuring EdTech isn’t just a buzzword, but a scalable solution for global equity.
A Culture of Growth and Evidence:
At Pratham, we value rigorous testing and continuous learning. You will have the autonomy to experiment with the latest SOTA models, supported by a 5-year strategic roadmap and funding from partners like the Gates Foundation and Anthropic.
High-Calibre, Mission-Driven Team:
You will work alongside a global team of experts from institutions like MIT, Harvard, and INSEAD. Our alumni have gone on to lead successful startups and international policy shifts, all while remaining dedicated to the goal of “Every Child in School and Learning Well.”
Inclusive and Collaborative Environment:
Join a diverse team that spans Asia, Africa, and Latin America. We value innovative thinking and local expertise, ensuring that the technology we build is deeply rooted in the realities of the communities we serve.
Pratham International is an equal opportunity employer and encourages all qualified people from diverse backgrounds to apply for positions within our organisation, regardless of race, gender, disability or any other status.
Location: Minsk
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Belka Games
Belka Games is a game development company. According to Sensor Tower, the company is among the top 30 highest-grossing game developers in Europe, and its audience has recently surpassed 110 million players.
Role Overview
We are currently seeking a skilled
Lead QA Engineer with a background in game development
. We'd like to see a specialist who can confidently maintain our course of continuous improvement of our product's quality and keep up with our busy schedule and active rhythm of development.
Key Responsibilities
Directly participating in product testing
Defining and controlling task/project testing quality indicators
Developing testing rules and maintaining high standards
Managing the QA team (Manual & Automation)
Distributing test tasks among team members and controlling their implementation
Record-keeping for the QA department (including test cases and checklists)
Preparing the product for release
Leading the project - constant readiness to provide a full and clear report on the status of the project, plus risk analysis
Participating in the estimation and planning of tasks for the latest release version
Required Skills, Knowledge and Expertise
3+ years in a similar QA role in mobile game development
Strong understanding of the mobile game development lifecycle
Experience leading QA teams of 10+ people
Strong planning, organization, and team management skills
Experience with QA KPIs, team development, test documentation, and testing strategy
Experience collaborating with automation teams
Experience with A/B testing and monetization
Knowledge of SQL and experience working with relational databases
Experience with Git and CI/CD
Experience with API and network debugging tools such as Swagger/OpenAPI, Charles, and Fiddler
Strong practical use of AI in testing, with the ability to integrate AI-driven solutions into QA workflows and pipelines
English and Russian spoken and written at B2 level and above
Would Be a Plus
:
Ability to read XML and JSON
Knowledge of MongoDB (queries must be written often)
Experience analyzing testing effectiveness
Ability to localize problems based on statistical data
Experience developing work processes with test management systems (TestRail)
Experience with Android debug bridge, iMobileDevice
Working at Tripledot
Hybrid Working
20 business days paid holiday
in addition to bank holidays to relax and refresh throughout the year
20 business days remote working:
Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year
Lunch:
Provided daily in the office to keep you fueled and focused
Continuous Professional Development:
Propel your career with continuous opportunities for professional development.
Private Medical Cover:
Ensure your health is in good hands through private health insurance
Sport Compensation:
Stay fit and active with our sport compensation benefit
Taxi
to compensate for travel to the office
English Classes:
Enhance your English skills with our provided English classes
Location: Tbilisi
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Belka Games
Belka Games is a game development company. According to Sensor Tower, the company is among the top 30 highest-grossing game developers in Europe, and its audience has recently surpassed 110 million players.
Role Overview
We are currently seeking a skilled
Lead QA Engineer with a background in game development
. We'd like to see a specialist who can confidently maintain our course of continuous improvement of our product's quality and keep up with our busy schedule and active rhythm of development.
Key Responsibilities
Directly participating in product testing
Defining and controlling task/project testing quality indicators
Developing testing rules and maintaining high standards
Managing the QA team (Manual & Automation)
Distributing test tasks among team members and controlling their implementation
Record-keeping for the QA department (including test cases and checklists)
Preparing the product for release
Leading the project - constant readiness to provide a full and clear report on the status of the project, plus risk analysis
Participating in the estimation and planning of tasks for the latest release version
Required Skills, Knowledge and Expertise
3+ years in a similar QA role in mobile game development
Strong understanding of the mobile game development lifecycle
Experience leading QA teams of 10+ people
Strong planning, organization, and team management skills
Experience with QA KPIs, team development, test documentation, and testing strategy
Experience collaborating with automation teams
Experience with A/B testing and monetization
Knowledge of SQL and experience working with relational databases
Experience with Git and CI/CD
Experience with API and network debugging tools such as Swagger/OpenAPI, Charles, and Fiddler
Strong practical use of AI in testing, with the ability to integrate AI-driven solutions into QA workflows and pipelines
English and Russian spoken and written at B2 level and above
Would Be a Plus
:
Ability to read XML and JSON
Knowledge of MongoDB (queries must be written often)
Experience analyzing testing effectiveness
Ability to localize problems based on statistical data
Experience developing work processes with test management systems (TestRail)
Experience with Android debug bridge, iMobileDevice
Working at Tripledot
Hybrid Working
Paid Holiday:
Enjoy 20 business days of paid holiday
Collaborative and Data-Driven Culture:
Work in an environment where strong opinions are welcomed, ideas are challenged constructively, and product decisions are based on metrics and insights
Continuous Professional Development:
Grow your expertise through professional development opportunities within the company’s learning budget
Medical Insurance Compensation:
Receive compensation for private medical insurance
Sport Compensation:
Stay fit and active with partial reimbursement for your gym membership
Location: Amsterdam, Netherlands; London, United Kingdom
At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
We’re honored that more than 11 million users consistently choose our tools. We’re particularly proud to call 88 Fortune Global Top 100 companies our valued customers.
Major responsibilities
Own and run company-level external communications. Protect and grow the company's reputation, take a defined strategic narrative to market, close the known US visibility gap, build thought leadership and a spokesperson bench, and stand up the PR operating model (playbooks, message houses, editorial calendar, perception studies). This is a senior execution-and-build role: the company narrative is set centrally; this leader runs the machine that delivers it globally.
Required skills and qualifications
10+ years in tech PR with senior leadership experience – ideally B2B, developer, enterprise, or infrastructure
Built and led distributed PR teams across regions, with proven US results
Narrative-led PR – track record taking a defined strategic story to market, not press-release output
Thought leadership and spokesperson development
Crisis communications
Agency and budget management at scale
Fluent working with technical, developer-facing audiences and an AI-transition story
Preferred skills and qualifications
Experience in an AI or developer-tools company during a positioning shift
Existing tier-1 US tech media relationships
Comfortable operating across a US/Europe time split
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
leadAmsterdam, Netherlands; London, United Kingdom
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity, and we would be interested in applicants located in the US or Canada.
The Opportunity:
At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence.
The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership.
We’re looking for a Senior Software (Database) Engineer to help build the underlying storage system for our general purpose data platform. The database layer has both OLAP and OTLP capabilities to support classic analytics queries while also serving up freshly stored data. It embraces the separation of compute and storage and is designed to run on multiple cloud providers. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative.
What You'll Be Doing:
Take ownership over and build one or multiple parts of the database: Design, implement, test, and operate ingestion, query planning, distributed query execution, data formats, storage formats.
Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant database service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
Power agent-facing retrieval workflows: Build APIs and database interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve data quickly.
Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production.
Operate what you build: Instrument database services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability.
Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area.
Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams.
Ownership and impact: Take full ownership of the database solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows.
What Makes You a Great Fit:
Strong engineering skills: Solid experience building production-grade, user-facing software systems. You’re a self-starter, capable of tackling complex engineering problems and making design decisions with minimal supervision.
AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory.
Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset.
Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined.
Collaborative attitude: You communicate effectively with your peers. You’re open to feedback, and you bring a solutions-oriented mindset to the table.
Experience with distributed systems, catalogs and table formats, query engines.
Mastery of a programming language like golang, C++, or Rust
Proven track record of delivering software that made it into production and is actively used by users.
Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure).
Experience using observability tools to understand and troubleshoot system behavior.
Bonus Points for:
Experience building distributed query engines.
Experience building data warehouses and/or data lakes.
Experience building tools for data engineering.
How we work:
We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product.
Compensation & Rewards:
In Canada, the Base compensation range for this role is $
164,490 - $197,389.
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity, and we would be interested in applicants located in the US or Canada.
The Opportunity:
At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence.
The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership.
We’re looking for a Senior Software (Database) Engineer to help build the underlying storage system for our general purpose data platform. The database layer has both OLAP and OTLP capabilities to support classic analytics queries while also serving up freshly stored data. It embraces the separation of compute and storage and is designed to run on multiple cloud providers. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative.
What You'll Be Doing:
Take ownership over and build one or multiple parts of the database: Design, implement, test, and operate ingestion, query planning, distributed query execution, data formats, storage formats.
Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant database service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
Power agent-facing retrieval workflows: Build APIs and database interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve data quickly.
Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production.
Operate what you build: Instrument database services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability.
Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area.
Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams.
Ownership and impact: Take full ownership of the database solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows.
What Makes You a Great Fit:
Strong engineering skills: Solid experience building production-grade, user-facing software systems. You’re a self-starter, capable of tackling complex engineering problems and making design decisions with minimal supervision.
AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory.
Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset.
Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined.
Collaborative attitude: You communicate effectively with your peers. You’re open to feedback, and you bring a solutions-oriented mindset to the table.
Experience with distributed systems, catalogs and table formats, query engines.
Mastery of a programming language like golang, C++, or Rust
Proven track record of delivering software that made it into production and is actively used by users.
Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure).
Experience using observability tools to understand and troubleshoot system behavior.
Bonus Points for:
Experience building distributed query engines.
Experience building data warehouses and/or data lakes.
Experience building tools for data engineering.
How we work:
We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product.
Compensation & Rewards:
In the US, the Base compensation range for this role is $
154,445 - $185,334.
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Lisbon, Portugal
Role Summary
Cloudflare MCP Server Portals give organizations a secure, centralized way to connect AI agents to internal and third-party tools. As a Senior Systems Engineer on the MCP Portals team, you will lead the design, delivery, and operation of distributed systems that authenticate users, manage OAuth credentials and sessions, enforce Zero Trust policies, and proxy MCP traffic across Cloudflare's global network. You will own complex projects across service boundaries, make architectural tradeoffs for your area, and help other engineers deliver reliable, secure changes. You will work closely with engineers and product managers across Access, Gateway, and Developer Platform teams as the protocol and product evolve. We are looking for a hands-on engineer who can bring clarity to ambiguous systems problems and take responsibility for outcomes in production.
Role Responsibilities
Lead the design, implementation, and operation of globally distributed services that connect MCP clients to authorized upstream MCP servers.
Own complex features and service improvements from problem definition and design through implementation, rollout, observability, and production support.
Shape technical decisions for MCP Portals, including service boundaries, security controls, compatibility, and tradeoffs among reliability, latency, and resource use.
Evolve our implementation as the MCP specification changes, planning safe migrations for existing customers and integrations.
Design and review authentication and authorization flows involving Cloudflare Access, OAuth, identity, credential handling, and delegated access to upstream services.
Improve the reliability and scalability of multi-tenant systems built on the Cloudflare Developer Platform, using production data to identify and prioritize work.
Strengthen observability through structured logs, metrics, traces, dashboards, and actionable alerts; participate in production support and incident response.
Lead investigations of complex customer issues across services and teams, identify root causes, and drive fixes that prevent recurrence.
Review designs and code, mentor engineers, and raise the quality of testing, deployment, and operational practices on the team.
Partner with product, security, and engineering teams to turn customer needs and emerging standards into maintainable product capabilities.
Role Requirements
Must Have Skills
6+ years of experience building and operating distributed systems, backend services, network services, or infrastructure products in production.
Demonstrated ownership of complex production services or projects, including architecture, implementation, rollout, and operational outcomes.
Strong programming skills in TypeScript, JavaScript, Go, Rust, C++, or another language used to build production services.
Deep understanding of HTTP, APIs, proxies, streaming connections, and distributed-systems failure modes.
Experience with authentication and authorization technologies such as OAuth 2.0, OpenID Connect, JWTs, PKCE, or policy-based access control.
Experience designing or operating security-sensitive systems, with sound judgment about identity, authorization, credential handling, concurrency, and state management.
Ability to diagnose difficult production issues using logs, metrics, traces, error reporting, and customer-provided evidence, then drive durable fixes.
Experience making backward-compatible changes to live systems and managing the risks of deployment and migration.
Clear written and verbal communication skills, with the ability to explain technical tradeoffs, influence decisions across teams, and mentor other engineers.
Applicants should provide a resume or CV describing relevant engineering, technical leadership, and operational experience.
Nice to Have Skills
Experience with the Model Context Protocol
Familiarity with the Cloudflare Developer Platform or other serverless edge-computing platforms.
Experience building gateways, forward proxies, identity systems, developer platforms, or Zero Trust and data loss prevention products.
Compensation
Compensation may be adjusted depending on work location.
For Portugal based hires: Estimated annual salary of €66,000-91,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Poland
Workplace: Hybrid
HI THERE!👋🏻
WE’RE TOOPLOOX 💎, A SOLVD INC. COMPANY
We create AI-powered products and services that make a real difference. Our team of nearly 200 specialists - including a 40+ person R&D team with many PhDs - has pioneered AI solutions across industries from healthcare to e-commerce. We’ve published research in top-tier venues like NeurIPS and ICML, while delivering real-world applications that help our clients innovate and scale.
We are seeking a Senior Product Manager with strong leadership and strategic thinking to join our team and build innovative products and services powered by AI and autonomous agents. In this role, you will lead a strategic project focused on Customer Service transformation for a client in the banking sector, implementing AI and decision-making AI Agents.
We value your ability to identify and prioritize business opportunities and to transform data and research into clear product strategies and roadmaps. You'll manage the entire process, from feasibility studies to scaling up, while ensuring smooth stakeholder communication and balancing client ambitions with delivery feasibility.
If you want to have a real impact on how users interact with the technologies of the future, feel invited!
What you will do:
- Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
- Own the translation from high-level solution design decisions into a clear, structured, and buildable backlog for the engineering team.
- Review scope and technical estimates on behalf of the delivery team to ensure project roadmaps are realistic.
- Map business processes, document clear requirements, and define acceptance criteria and UAT scenarios to ensure high-quality delivery.
- Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
- Identify and prioritize business opportunities and advise clients on possible directions.
- Validate ideas through experimentation to make fast, informed, de-risked decisions using continuous discovery approaches.
- Lead a cross-functional team of experts in their field, from AI engineers to experienced designers.
- Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
- Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.
Experience and skills you need to join us:
- Hands-on experience delivering AI/ML-driven projects specifically for customer support/ customer service teams, or for automation of business or back-office processes.
- At least 5 years in leading digital and AI products.
- Strong sense of ownership, analytical skills, and deep product-oriented thinking to make decisions based on qualitative and quantitative data.
- Solid background in working in a technical environment with cross-functional and remote teams, preferably international.
- Practical experience with continuous discovery approaches (including various validation techniques) and experience in designing and executing project budgets.
- Proven ability to work at the level of detail: process mapping, requirements documentation, acceptance criteria and UAT - not only strategy and roadmaps.
- Excellent communication skills, both English and Polish, with the ability to effectively interact with stakeholders from all management levels.
Nice to have:
- Direct experience working within banking, fintech, or another highly regulated / formal setting.
We would also need you to:
- Be open to business trips.
- Be ok with working with different time zones.
- Accept irregular working hours depending on the product development phase.
HOW WE WORK:
At Tooploox 💎, you have the flexibility to choose your working hours ⏰ and location 📍. While we value remote work, we also believe in building relationships 🤝and invite you to join us in our Warsaw and Wrocław offices 🏢. Enjoy a relaxed atmosphere 🍃 and try some “home-made” pizza 🍕 from our office pizza oven. We love having pets 🐶 in the office, so feel free to bring yours along.😁
Join us and shape the future of AI while working the way you like!
Location: France
Workplace: Remote
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
OUR VISION
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
ABOUT US
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 6 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 1 500,000 small and medium-sized enterprises (SMEs) and over 8000 accounting firms use Pennylane in France!
ABOUT THE ROLE
Drive AI-powered HR transformation, better employee experiences, and scalable, data-informed compensation practices, with Workday at the core.
We are a fast-growing scale-up in the midst of an exciting international expansion. We are looking for an HR Systems, Data & Compensation Lead to shape the next chapter of our People technology, data, and reward ecosystem.
Your mission is to make HR processes simpler, smarter, fairer, and more scalable. You will improve employee, manager, and People team experiences through reliable systems, actionable data, AI, automation, and well-designed compensation processes.
With Workday as our core HCM platform, you will lead two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert. Working closely with IT, Finance, Payroll, Legal, HR Leadership, and business teams, you will combine product thinking, team leadership, and hands-on delivery to turn business needs into intuitive, secure, and effective solutions.
You will own the roadmap, prioritization, and quality of our HR systems and data solutions, while ensuring that compensation processes are reliable, well-governed, and connected to our People strategy. You will build on the expertise of our Workday and Compensation & Benefits specialists, empowering them to lead their respective domains.
Deep Workday configuration or compensation expertise is a plus, not a prerequisite. We welcome experienced HR systems, People technology, HR operations, or HR transformation leaders who can challenge solution design, connect systems and data, and build strong fluency across HR technology and reward topics.
KEY RESPONSIBILITIES
People systems product ownership & user experience
Own the People systems roadmap, balancing user needs, business impact, risk, and team capacity
- Understand employee, manager, and HR team pain points through user feedback, journey mapping, support requests, and usage data.
- Simplify HR workflows and design intuitive self-service experiences across Workday and connected tools.
- Challenge whether a request calls for process simplification, configuration, automation, integration, or a change in user experience.
- Lead discovery, solution design, user testing, and adoption.
- Measure success through user satisfaction, adoption, time saved, reduced manual work, and improved process quality.
- Ensure that compensation-related processes offer a clear and consistent experience for managers, employees, HR teams, and Finance.
Compensation & Benefits operations, systems & governance
- Partner with HR Leadership, Finance, Payroll, Legal, and the Compensation & Benefits Expert to translate our reward principles into scalable processes and tools.
- Coordinate the operational design and continuous improvement of compensation cycles, including annual reviews, promotions, compensation changes, and other reward processes within scope.
- Ensure that compensation data, structures, approvals, and workflows are reliable, secure, auditable, and appropriately reflected in Workday and connected systems.
- Improve the manager and HR experience of compensation processes through clear workflows, self-service capabilities, automation, and useful guidance.
- Ensure strong coordination between compensation processes, HR data, payroll inputs, Finance reporting, and employee records.
- Support the development and maintenance of consistent job, level, compensation, and benefits data structures, in partnership with the relevant domain experts.
- Use data to support compensation decisions, workforce planning, compensation cost analysis, and, where relevant, pay equity monitoring.
- Partner with the Compensation & Benefits Expert on benchmarking, reward insights, process governance, and the continuous improvement of compensation practices.
- Ensure appropriate confidentiality, access controls, segregation of duties, and auditability for compensation data and processes.
AI & automation innovation
- Identify and prioritize practical AI and automation opportunities across HR processes, reporting, knowledge access, compensation workflows, and employee and manager support.
- Map the AI and automation tools already used at Pennylane and assess how they can complement Workday and the wider HR ecosystem.
- Lead hands-on experimentation and delivery, from prototypes and business-case assessment to testing, deployment, and ongoing monitoring.
- Evaluate native Workday capabilities, including Workday Extend, alongside integration, workflow automation, and AI-enabled solutions.
- Choose tools based on user needs, feasibility, maintainability, security, and business value.
- Partner with IT and Security to establish appropriate privacy, access controls, human oversight, and governance before deploying AI-enabled solutions.
- Build the team’s capabilities through training, experimentation, documentation, and knowledge sharing.
HR data, analytics & governance
- Work with the HR Data Analyst to ensure data quality, consistency, and governance across the HR ecosystem.
- Translate stakeholder questions into actionable dashboards, KPIs, and reporting capabilities covering headcount, attrition, workforce planning, compensation, reward costs, and other People priorities.
- Align metric definitions and data ownership with HR, Finance, Payroll, and Compensation & Benefits stakeholders.
- Make reliable workforce and compensation insights accessible to the right users.
- Help stakeholders turn workforce and reward insights into better decisions.
- Ensure GDPR compliance and appropriate controls across HR data access, use, and flows.
- Establish clear ownership and documentation for key HR and compensation data.
Team leadership & delivery
- Manage, mentor, and develop a team of two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert.
- Set direction and create clarity across HR systems, data, automation, and compensation priorities.
- Empower the Workday specialists to lead detailed configuration and the HR Data Analyst and Compensation & Benefits Expert to lead their respective areas of expertise.
- Organize delivery through clear project plans, a transparent backlog, and pragmatic agile sprints.
- Balance business-as-usual support, compensation cycles, compliance, release management, and strategic improvements.
- Stay hands-on in discovery, solution design, prototyping, delivery coordination, and problem-solving where you add the most value.
- Foster documentation and knowledge sharing in Notion.
- Develop team capabilities across HR systems, data, automation, AI, compensation operations, and user experience.
Core HRIS ownership - Workday
- Own the post-go-live performance and evolution of Workday as our core HCM platform, ensuring reliability, scalability, and adoption.
- Translate HR and Compensation & Benefits needs into clear requirements and lead solution design, UAT, change management, deployment, and stabilization with the Workday experts.
- Challenge existing workflows and design choices, drawing on specialist expertise and platform best practices.
- Oversee support and Workday release management.
- Assess new Workday capabilities for their relevance and user value, including capabilities related to Compensation where relevant.
- Ensure robust role-based access, data privacy, audit controls, and segregation of duties in partnership with the Workday experts, IT, Security, Finance, Payroll, and Compensation & Benefits stakeholders.
- Ensure that Workday remains a reliable source of truth for employee, organizational, and compensation-related data.
Integrations & HR technology ecosystem
- Oversee secure, scalable integrations between Workday and third-party tools, including Ashby for recruitment, Silae for payroll, and other HR and Finance systems.
- Ensure that employee, organizational, payroll, and compensation data flows reliably between systems.
- Identify opportunities to remove duplicate data entry, improve data flows, and automate cross-system workflows.
- Partner with IT to ensure integration architecture, monitoring, incident ownership, and recovery processes are robust and maintainable.
- Maintain an up-to-date map of the HR technology stack.
- Evaluate new tools based on user experience, interoperability, cost, security, maintainability, and business value.
Stakeholder collaboration & prioritization
- Partner with IT, Finance, Payroll, Legal, HR Leadership, Compensation & Benefits, Talent Acquisition, and business teams to understand needs and align on priorities.
- Facilitate prioritization workshops and steering committees, making trade-offs and roadmap decisions transparent.
- Serve as the main point of contact between HR Operations and the broader technology organization.
- Constructively challenge requests and propose simpler, secure, and scalable alternatives grounded in user needs and business outcomes.
- Build strong working relationships with Finance and Payroll to ensure that HR systems and compensation processes are aligned with downstream requirements.
- Help stakeholders understand the implications, risks, and trade-offs of system, data, automation, and compensation decisions.
International expansion support
- Lead HR systems and compensation readiness for international growth, including new countries, legal entities, payroll connectors, and local requirements.
- Work with HR, Payroll, Finance, Legal, IT, Workday experts, and Compensation & Benefits specialists to balance global standards with local needs.
- Ensure that systems, data models, compensation processes, benefits data, and workflows scale as headcount and geographic footprint grow.
- Support the definition of scalable approaches to local compensation and benefits requirements.
- Ensure appropriate documentation and governance for country-specific processes and data.
YOUR PROFILE
Must-Haves
- Strong experience leading HR systems, People technology, HR operations, or HR digital transformation initiatives.
- A product and user-centric mindset, with credible examples of simplifying HR processes and improving employee, manager, or HR team experiences.
- Practical experience delivering automation and/or AI-enabled solutions in HR, data, or business operations, with evidence of business value and appropriate controls.
- A good understanding of compensation and benefits processes, including the operational dependencies between reward, HR systems, payroll, Finance, data, and governance. You do not need to be a deep compensation practitioner, but you must be able to understand, challenge, and structure reward-related processes and priorities.
- Ability to translate business needs into requirements, challenge functional and technical design choices, and lead testing, change management, and delivery.
- Strong understanding of HR data, reporting, integrations, and governance, including data quality, access management, privacy, confidentiality, and GDPR principles.
- Proven experience managing a team or leading a project team, with a collaborative and empowering leadership style.
- Strong prioritization and project management skills, with the ability to manage a backlog, run pragmatic sprints, and balance operational support with longer-term improvements.
- Excellent communication and stakeholder management skills, including the ability to influence across IT, Finance, Payroll, Legal, and HR Leadership.
- Curiosity, learning agility, and the ability to build Workday fluency while working effectively with specialist team members.
- Fluent professional communication in French and English.
Workday experience is a strong advantage, but not a prerequisite. Experience with another enterprise HCM platform is welcome. We value your ability to lead systems evolution, assess solutions, and deliver better user, business, and employee outcomes over expertise in a specific vendor.
Nice-to-Haves
- Experience with Workday post-go-live ownership, functional configuration, security, or relevant modules such as Core HCM, Time Tracking, Absence, Compensation, Talent, Learning, and Peakon.
- Experience with Workday Compensation or compensation planning processes.
- Exposure to Workday Extend, AI assistants, low-code/no-code automation, APIs, or middleware.
- Familiarity with compensation and benefits topics such as job architecture, salary ranges, benchmarking, pay equity, variable compensation, or benefits administration.
- Familiarity with tools such as Ashby, Silae, Deel, learning platforms, and Google Workspace.
- Experience improving compensation cycle operations, manager enablement, or reward reporting.
- Experience in a scale-up or high-growth environment.
- Exposure to international HRIS rollouts, multi-country configurations, local compensation requirements, and payroll connectors.
RECRUITMENT PROCESS
1. Screening Interview with Nathalie, Talent Acquisition - 30 mins
2. Manager Interview with Mathilde, Head of People Ops - 45 mins
3. Business Case Interview with Mathilde & Marine, VP People - 60 mins
4. Last Round Interview - 2 members from People Management Team - 45 mins
5. Team Fit Interview - 30 mins
6. Offer 🎉
WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
WHO ARE WE LOOKING FOR ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
IMPORTANT INFORMATION FOR CANDIDATES
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
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