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Location: Intellias Meet your recruiter Viktoriia Borsuk viktoriia.borsuk@intellias.com https://www.linkedin.com... Vacancy details Test Engineering Manual Test Engineer Senior Ukraine Remote APPLY NOW REFER A FRIEND Build the next generation of digital banking for 18M users. We are looking for a Senior General QA, focused mainly on manual mobile testing with solid automation knowledge. You will ensure the quality of customer-facing changes for a leading Ukrainian bank, validating mobile functionality end-to-end across mobile and web applications, APIs, and integrations. The platform is powered by an enterprise-grade, AWS-based, service-oriented backend with multiple databases and complex integrations—requiring strong attention to reliability, security, performance, and high availability. This is a transformation-scale environment where your testing and quality decisions directly affect millions of customers. Expect real ownership, complex challenges, and measurable impact. What project we have for you This project is focused on evolving an enterprise-grade digital banking platform for a leading Ukrainian bank serving ~18 million customers. The ecosystem includes a customer-facing mobile application and web channels, supported by a service-oriented backend running on AWS with modern technologies and native managed services. What you will do ·Test mobile application and web solutions (with mobile as the priority). ·Contribute to test strategy based on identified customer quality expectations and plan testing activities · Design test scenarios for features with any level of complexity and involve all relevant testing types to ensure comprehensive and accurate testing · Actively apply experience-based and complex requirements-based test design techniques · Set up software quality and testing process quality metrics · Identify project and product quality risks, monitor, control them, and build response strategies · Estimate the time and effort required for test execution, considering factors such as project complexity, scope, and resources availability · Execute testing activities using relevant tools to enhance the effectiveness and efficiency of testing · Prepare Test Summary Reports that accurately summarize the results of testing efforts and presenting them to stakeholders What you need for this Required Skills 5+ years of hands-on experience in Quality Assurance (2+ years of commercial experience in mobile application testing) Understanding of key QA metrics, interpreting and analysing them to identify areas for improvement Proficiency in developing and maintaining traceability matrixes and testing guidelines to ensure accurate and consistent testing outcomes Ability to troubleshoot, debug and diagnose problems that arise during testing of the software on the target platform (WEB/Desktop/Mobile/Embedded) Understanding of Android and iOS platforms (AOS/iOS), including device-level troubleshooting. Understanding of mobile OS architecture and platform-specific behaviors; ability to explain and apply platform differences in testing strategy. High-level mobile testing expertise: strong understanding of mobile-specific testing approaches, risks, and quality criteria (app lifecycle, background/foreground behavior, permissions, notifications, network variability, device fragmentation, OS versions), understanding of Android and iOS platforms (AOS/iOS) Practical experience with device-level troubleshooting and advanced testing setups: ADB usage (Android) and working with device logs (e.g., logcat, crash logs); OS-level testing configurations (e.g., limiting background processes, power/battery constraints, network constraints, developer options) Strong skills in traffic analysis and debugging: Experience with sniffers/proxy tools such as Charles, Proxyman, Fiddler (or equivalents); Ability to capture, analyze, and validate network requests/responses and troubleshoot issues Hands-on experience with at Test management tools Solid practical experience in testing APIs using Postman, Swagger, DevTools; clear understanding of REST and client–server architecture principles. Experience with traffic/proxy and debugging tools: Proxyman, Fiddler (or equivalents). Knowledge of version control systems and Continuous Integration/Continuous Deployment tools, Linux CLI Knowledge of SQL and the ability to write queries to verify data in the application Knowledge of test management tools and ability to maintain traceability matrices and testing guidelines. Hands-on automation experience: tools such as Appium, TestNG, Selenide and programming languages Java and/or Kotlin. Will be a Plus Excellent interpersonal and cross-culture communication skills Practice experience with noSQL Experience with at least one common DBs (Apache CouchDB, Couchbase, MongoDB, etc.) Experience with AWS/Azure/GCP services Ability to apply test design techniques in practice (equivalence partitioning, boundary values, decision tables, state transition, pairwise, exploratory), ideally with real product examples (e.g., banking flows). What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills Mobile

Location: Intellias Meet your recruiter Kateryna Zemetska kateryna.zemetska@intellias.com https://www.linkedin.com... Vacancy details DevOps Engineering DevOps Architect Architect Bulgaria, Croatia, Poland, Portugal, Spain Remote APPLY NOW REFER A FRIEND Let’s breathe life into great tech ideas! With more than 3 000 people globally, Intellias is a company where benchmark technological solutions are born. Join in and take your part in digitalizing the world. What project we have for you The client is undergoing a large-scale cloud and security modernization program aimed at transforming its application architecture and strengthening enterprise governance across environments. What you will do Design and implement DevOps processes: responsible for designing and implementing DevOps processes, such as continuous integration and delivery, automated testing, and deployment automation, to accelerate software delivery and improve quality. Infrastructure management: designs and manages cloud-based infrastructure using tools such as AWS, Azure, or GCP, to ensure scalability, high availability, and cost-effectiveness. Automation: responsible for automating manual processes across the software development lifecycle to improve efficiency, consistency, and reliability. Performance optimization: analyzes system performance and identifies opportunities for optimization, such as load balancing, caching, and database tuning. Security and compliance: ensures that the DevOps processes and infrastructure meet security and compliance standards. Team management: leads and manages a team of DevOps Engineers, providing technical guidance, mentoring, and coaching to ensure the team’s success. Collaboration: collaborates with other teams, such as development, QA, and operations, to ensure smooth integration and alignment of processes and goals. Continuous improvement: responsible for continuously improving DevOps processes, infrastructure, and tools to achieve higher efficiency, quality, and scalability. What you need for this 7+ years of experience working as a DevOps Technical expertise: in-depth knowledge and expertise in software development, automation, cloud computing, infrastructure management, and DevOps tools and technologies such as Docker, Kubernetes, Jenkins, Git, Ansible, Terraform, etc. Cloud computing: expertise in designing, deploying, and managing cloud-based infrastructure using Azure. Other cloud platforms and services will be a plus. Automation: experience in automating manual processes across the software development lifecycle to improve efficiency, consistency, and reliability. Software development: strong understanding of software development methodologies, coding practices, and programming languages to enable effective collaboration with development teams. Infrastructure management: expertise in managing and optimizing infrastructure, such as servers, databases, networks, storage, and security. Continuous integration and delivery (CI/CD): experience in designing and implementing efficient and reliable CI/CD pipelines to accelerate software delivery and improve quality. Security and compliance: knowledge of security best practices and compliance requirements to ensure that the DevOps processes and infrastructure meet security and compliance standards. Leadership and communication: strong leadership skills to manage and motivate a team of DevOps Engineers, as well as excellent communication skills to facilitate collaboration and alignment with other teams and stakeholders. Strategic thinking: able to think strategically and align the DevOps function with business goals and objectives. English level B2/C1 Leadership: strong leadership skills to lead and motivate a team of DevOps Engineers, as well as to influence and guide other teams and stakeholders towards DevOps adoption. Adaptability: able to adapt to changes in technology, processes, and business requirements and be open to new ideas and approaches. Curiosity: A desire to learn and explore new technologies, methodologies, and best practices is essential to stay current in the fast-paced DevOps field. Communication: Clear and effective communication skills are essential to collaborate with other teams, stakeholders, and management. Teamwork: able to work well in cross-functional teams, share knowledge, and collaborate on projects to achieve common goals. Problem-solving: strong problem-solving skills to identify and troubleshoot complex system issues. Attention to detail: detail-oriented and ensure that their work meets high standards of quality and accuracy. Time management: be able to prioritize tasks effectively and manage their time efficiently to meet project deadlines. Continuous learning: continuous learning and keeping up with the latest technologies, trends, and best practices in DevOps. Customer focus: customer-focused and work towards improving the end-user experience through efficient and reliable software delivery. Will be a plus: An Associate, Professional or Specialty-level certification from one of our strategic technology partners — AWS, Microsoft, Google, Databricks or Anthropic — aligned with your tech stack. What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP Location This role will be remote and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Внедрение и администрирование Kaspersky KUMA / KATA / SIEM. Развертывание, настройка и администрирование решений Kaspersky Unified Monitoring and Analysis Platform - KUMA и Kaspersky Anti Targeted Attack Platform - KATA.

Location: Limassol, Cyprus Workplace: on-site Mayflower creates digital entertainment products used by millions of people worldwide. We combine technology, product thinking, and experimentation to build experiences that engage a global audience and shape the future of online entertainment. We are looking for a Business Analyst to work on new product features at an early stage. Your starting focus will be detailed descriptions of selected new features. As part of our Business Analysis team, you may also work with delivery teams on requirements. Responsibilities Early-Stage Feature Analysis: Turn early product ideas into clear, structured descriptions: the problem, how the solution works, its advantages and alternatives. Requirements Elicitation: Gather and validate information from product managers, designers, and engineers. Separate confirmed facts from open questions. Technical Understanding: Understand the technical solution proposed by Engineering well enough to describe it accurately. Cross-functional Alignment: Work directly with Product, Design, Engineering, and Legal. Keep everyone aligned on what is needed and when. Requirements Lifecycle: Keep descriptions and requirements up to date as decisions change. Hand context over clearly when work moves to another team. AI-Assisted Analysis: Use approved AI tools to speed up analysis and documentation while verifying the output and remaining accountable for its accuracy. You’ll thrive here if you have Experience: 5+ years as a Business Analyst or Systems Analyst in software product development, working closely with cross-functional teams. Strong BA Craft: Demonstrated ability to structure ambiguous problems, define business rules, and produce clear, testable requirements. Elicitation: Ability to get precise information from busy experts and turn vague ideas into structured descriptions. Technical Literacy: Solid understanding of client–server systems, APIs, data flows, and integrations. Precise Writing: Clear, structured writing. Able to explain how something works step by step, with diagrams where they help. Independence: Able to drive several topics at once with little supervision. English: Advanced (C1) or higher, especially in writing. Documentation and discussions are in English. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Fully covered sports benefits, and also access to in-house electric scooters. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A culture of recognition: a peer reward program to celebrate your contributions. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Recruitment process HR interview (40 min). Test task. Technical interview (1.5 hours). Final interview (1 hour). Recommendations check. Job Offer.

Задачи: — Обеспечение бесперебойной работы ИТ-инфраструктуры организации, включая локальные вычислительные сети (ЛВС), серверное и сетевое оборудование, системы хранения данных (СХД) и рабочие станции. — Установка, настройка, ввод в эксплуатацию и техническое обслуживание серверного и сетевого оборудования, кабельной инфраструктуры и пользовательских рабочих мест. — Администрирование платформы виртуализации VMware vSphere, включая VMware ESXi и VMware vCenter Server версии 6.5. — Обеспечение отказоустойчивости ИТ-инфраструктуры, организация резервного копирования и восстановление систем и данных при аварийных ситуациях. — Мониторинг состояния и производительности сетевой и серверной инфраструктуры, диагностика и устранение неисправностей, проведение планово-предупредительного обслуживания и оперативного ремонта оборудования. — Участие в модернизации ИТ-инфраструктуры, тестировании и внедрении новых сетевых технологий и технических решений. — Ведение технической документации, учет оборудования, подготовка заявок, спецификаций, графиков технического обслуживания и отчетности, контроль учета обращений и выполненных работ. Требования: — Опыт работы с VMware vSphere, VMware ESXi, VMware vCenter Server. — Знания HP blade, системы хранения данных 3par, Veeam Backup & Replication, серверы HP ProLiant Gen 10. Условия: — Оформление по ТК РФ. — Работа в офисе в Москве, м. Китай-город. — Полный рабочий день, 8 часов, 5/2. — Заработная плата до 220 000 рублей на руки. — Формат работы — офис, загрузка полный рабочий день. — Срок привлечения без ограничения.

Задачи: — Мониторинг состояния программно-технических средств сети для выявления, анализа и устранения ошибок или отказов в работе; — Настройка систем мониторинга, включая добавление и удаление узлов, сбор метрик и настройку правил оповещений; — Ежедневный контроль работоспособности технических средств; — Подготовка отчетов о срабатываниях правил в системе мониторинга и их анализ; — Мониторинг состояния серверного оборудования, структурированных кабельных систем (СКС) и систем хранения данных (СХД); — Настройка и администрирование СХД (HP, NetAPP); — Обслуживание коммутаторов ядра и рабочей группы (Cisco, QTech, Eltex); — Обслуживание системы виртуализации VMware и системы резервного копирования VEEAM Backup; — Контроль процессов резервного копирования и проверка целостности резервных копий; — Реагирование на заявки пользователей и ведение электронного журнала; — Формирование отчетных материалов по выполненным работам. Требования: — Умение диагностировать и ремонтировать аппаратные и программные неисправности ПК, серверов и сетевого оборудования; — Уверенное владение Windows и Linux, понимание сетевых протоколов TCP/IP, DNS, DHCP, VPN; — Опыт написания скриптов на bash и powershell; — Знание принципов работы комплектующих и навыки блочного ремонта или настройки периферийных устройств; — Навыки работы с облачными сервисами и удаленным доступом (RDP, SSH, TeamViewer и др.); — Опыт работы с системами мониторинга Solarwinds Orion (версии 2014, 2017, 2020) и Zabbix (версии 6/7); — Опыт работы с реляционными базами данных MS SQL Server и PostgreSQL, включая настройку, администрирование и написание SQL-запросов; — Опыт работы с системами учета заявок Help Desk (Jira, Redmine, ServiceNow и др.); — Навыки администрирования VMware и системы резервного копирования Veeam backup. Условия: — Зарплата 220 000 рублей на руки; — Официальное оформление по ТК РФ; — Без ограничения срока привлечения; — Работа в офисе в Москве, м. Китай-город; — Полный рабочий день.

Задачи: — Развивать и дорабатывать 1С:УТ 11, включая продажи, закупки, склад, логистику, ценообразование, заказы и возвраты. — Проектировать и реализовывать технические решения преимущественно через расширения типовой конфигурации. — Разрабатывать и сопровождать интеграции с сайтом и внешними системами через HTTP, API, JSON, XML. — Поддерживать существующие решения, разбираться в чужом коде, устранять ошибки и оптимизировать производительность. — Поддерживать УТ 10 и типовую 1С:Бухгалтерию. — Взаимодействовать с бизнес-заказчиками, разработчиками сайта и внешними подрядчиками. — Участвовать в формировании внутренней команды разработки: определять подходы к реализации, распределять задачи и контролировать качество работы. Требования: — Сильный практический опыт разработки на платформе 1С:Предприятие 8.3. — Уверенный опыт работы с 1С:УТ 11, включая самостоятельные доработки и решение сложных задач. — Хорошее знание встроенного языка 1С, языка запросов, СКД и управляемых форм. — Опыт проектирования и сопровождения интеграций с сайтами и внешними сервисами. — Понимание процессов интернет-магазина: номенклатура, цены, остатки, заказы, оплаты, доставка и возвраты. — Умение самостоятельно диагностировать проблемы, разбираться в архитектуре и предлагать технически обоснованные решения. — Опыт технической координации разработчиков или подрядчиков. — Будет плюсом опыт работы с маркировкой, ЭДО, ЭПД, маркетплейсами, торговым оборудованием, Windows Server и MS SQL. Условия: — Офис в Москве, график 5/2. — Официальное оформление по ТК РФ. — Доход обсуждается по результатам собеседования. — Возможность гибридного формата после испытательного срока и нормализации процессов. — Оплачиваемые внеурочные подключения при критических инцидентах. — Работа напрямую с бизнесом и возможность влиять на развитие IT-инфраструктуры компании. — Скидки на продукцию KNS.RU.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal About the Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. About the role Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. Responsibilities Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client). Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools. Desirable Skills, Knowledge, and Experience Availability to work the weekend shift (Saturday & Sunday) You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced, dynamic environment. You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC) Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps. Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. Experience with building projects on Cloudflare or using Cloudflare Products. Compensation For Portugal based hires: Estimated annual salary is between €37,000 - €51,000. Equity This role is eligible to participate in Cloudflare's equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Remote, Israel; Remote, Poland; Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Threat Research Engineer, you’ll take ideas from the first question to a working proof of concept, deploy it, and analyze the results yourself. This is a full-stack role, with AI central to how we work. You’ll build agentic workflows for research, analysis, and detection, and use AI tools every day to move faster. What you’ll do Research new attack surfaces and threat vectors, including AI coding agents, agent plugins, and package ecosystems. Find and responsibly disclose vulnerabilities in open source projects and developer tools. Analyze software supply chain incidents and events. Build AI-powered workflows and agents that automate research, analysis, and detection. Build and maintain the cloud-based systems behind our detection and advisory work. Improve the quality and coverage of our vulnerability and malware advisories. Write up your findings as blog posts and present them at conferences. Take part in on-call or operational support where your team's ownership model requires it. What you’ll bring Hands-on security experience in research, malware analysis, penetration testing, or security tooling, with both a developer mindset and an adversarial mindset: you can build systems and think about how to break them. Demonstrated experience using AI in real work, such as building with large language model APIs or agent frameworks like LangChain, LangGraph, or agent SDKs. Strong programming skills in Go or Python, with good software engineering practices including testing, code review, continuous integration and continuous delivery, and maintainable code. Experience deploying and running production services on a public cloud. Understanding of how package ecosystems work and how software supply chain attacks happen. Ability to map possible attack vectors, name trade-offs, and make data-driven decisions, balancing quality and speed with customer outcomes in mind while keeping up with security and AI industry trends. Clear writing that explains findings to both engineers and a general audience. Helpful, but not required: published vulnerability findings; security research on AI agents, large language model applications, or Model Context Protocol (MCP) servers; Google Cloud Platform experience; or infrastructure as code experience with Terraform or OpenTofu. You don’t need deep knowledge of compilers or static application security testing engines. A high-level understanding is enough. About the team The Threat Research group researches security threats as they emerge and turns what we learn into protection for GitLab customers. We maintain the GitLab Advisory Database, which powers GitLab’s dependency scanning. We also build detection capabilities, do original vulnerability research, and publish what we find. Recent work includes the Shai-Hulud npm worm and a critical remote code execution vulnerability in Serena, a popular MCP coding agent. You can read more on the Security Labs blog . The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits. Poland base salary range: 272,000 - 408,000 PLN How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Key Responsibilities Cloud Security Architecture and Hardening Design, implement, and continuously strengthen security architectures across public cloud environments, including AWS, Tencent Cloud, Huawei Cloud, and Alibaba Cloud. Areas of focus include container isolation, Identity and Access Management (IAM), VPC network segmentation, and security policies. Security Operations and Incident Response Build and continuously improve cloud security monitoring and operations capabilities, including Security Information and Event Management (SIEM) and Cloud Security Posture Management (CSPM). Detect, investigate, and respond to security incidents, conduct root cause analysis and post-incident reviews, and drive remediation through to closure. Infrastructure Security and Vulnerability Management Assess and harden cloud compute instances, containers, cloud services, and supporting infrastructure. Develop and enhance host and cloud vulnerability scanning capabilities, and track remediation to completion. Identity and Access Management Design and maintain cloud IAM and Cloud Access Management (CAM) permission frameworks. Establish lifecycle management policies for credentials, including access keys and secret keys (AK/SK), API keys, and access tokens. Enforce least-privilege access and conduct periodic access reviews. Compliance and Risk Management Conduct regular security baseline assessments and risk assessments across cloud environments. Produce security compliance reports against industry standards such as CIS Benchmarks, and support internal and external security audits, compliance reviews, and remediation activities. Security Standards and Technical Enablement Develop and maintain cloud security policies, technical standards, and best-practice documentation. Provide security guidance, technical support, and training to engineering and operations teams to strengthen the organization’s overall cloud security capabilities. Qualifications A solid foundation in Linux systems administration, with a strong understanding of networking protocols such as TCP/IP, DNS, and TLS, as well as common network security principles. Familiarity with major public cloud platforms, including AWS, Tencent Cloud, and Alibaba Cloud, with hands-on experience in cloud resource management, security configuration, or operations. An understanding of cloud-native technologies and their security models, with familiarity with Docker, Kubernetes, microservices, serverless architectures, and associated security practices. Familiarity with public cloud IAM/CAM frameworks, with practical experience in permission model design, account governance, key management, or least-privilege implementation. An understanding of common cloud security threats and attack paths, including lateral movement, privilege escalation, server-side request forgery (SSRF), and abuse of the Instance Metadata Service (IMDS). Experience in vulnerability scanning, risk assessment, or security tool integration. Hands-on experience deploying, integrating, and operating Tenable, Orca, or comparable solutions is preferred. Experience managing north–south and east–west traffic, reducing exposed network boundaries, or designing and implementing zero-trust network architectures is preferred. Strong security risk awareness, analytical and problem-solving skills, and effective communication and collaboration abilities, with a demonstrated ability to drive cross-functional security initiatives and remediation efforts to completion. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Задачи: — Поэтапный перевод системы с графа сценариев и скиллов на управляемый LLM-based диалог — Дебаг голосового пайплайна (поиск причин high latency, галлюцинаций LLM, проблем с передачей аудио, графовых ошибок) — Оперативное принятие архитектурных решений и их самостоятельная реализация в коде — Поддержка и быстрая отладка few-shot классификации сценариев на базе Qwen и классификаторов на BERT — Учёт краевых случаев, исправление ошибочных срабатываний интентов — Finetuning локальных LLM (извлечение сущностей, удерживание инструкций) — Интеграция и поддержка ASR на базе GigaAMv2 (отладка качества распознавания, работы VAD) — Дообучение и настройка инфереса собственных и опенсорсных TTS и систем клонирования голоса Требования: — Экспертиза в NLP и LLM: практический опыт с LLM/SLM (Few-shot learning, prompt engineering) и BERT (классификация сценариев и интентов) — Практический опыт finetuning LLM (PEFT, LoRA/QLoRA) под узкие прикладные задачи — Уверенный дебаг LLM: умение быстро понять, почему модель ответила не так, и исправить это промптом, гиперпараметром или файнтюном — Опыт дообучения и оптимизации TTS-моделей — Опыт работы и интеграции современных ASR-систем (в частности, GigaAMv2) — Опыт работы как с графовыми/сценарийными диалоговыми движками, так и с LLM-агентами — Высокая скорость диагностики проблем в инференсе, локализации багов и принятия инженерных решений — Уверенное владение Python (PyTorch, huggingface, фреймворки инференса) — Уверенное владение Go — Опыт работы с оптимизацией инференса под low-latency (vLLM, TensorRT-LLM, Triton Inference Server, ONNX Runtime) — Практика работы со потоковым аудио в реальном времени (streaming ASR/TTS, gRPC-контракты) — Типизация в Go, базовые типы (строки, числа, слайсы и мапы) — Примитивы синхронизации и конкуренция (синхронизация горутин, работа с каналами) — Указатели и работа с ними — Observability — Оперативность в принятии архитектурных решений — Самостоятельность в реализации решений — Высокая скорость диагностики проблем Будет плюсом: — Понимание SOLID, DRY и KISS паттерны — Базовое понимание дизайна сервисов на Go

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We're looking for a Staff Developer to join our Authentication Enablement team. Our mission is to help people, families and businesses unlock 1Password and access their information safely and simply, with authentication that stays in the background. Every 1Password app establishes its session with our servers through the service this team owns, whether the user signs in with a password and Secret Key, SSO, a passkey, MFA or a trusted device. As a Staff Developer, you’ll help move authentication out of the monolith and into an independent service with its own data, so sign-in can scale and stay available independently of the rest of the platform. The service continues to handle production traffic throughout the migration, so we’re moving endpoint by endpoint and table by table, with weighted rollouts, consistency checks and tested rollback procedures. You'll help set the technical direction for the migration and for new authentication services, as 1Password extends trusted access to AI agents. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - Significant experience building and operating backend services. - Deep expertise with distributed systems and data: moving live traffic or data between systems without downtime, event streaming or change data capture, and keeping two sources of truth consistent through a cutover. - Strong experience designing asynchronous workflows and migrating synchronous processes that depend on large atomic transactions to eventually consistent designs, while preserving correctness, clarifying tradeoffs, and improving performance. - Working knowledge of authentication and authorization technologies such as OAuth, OIDC, WebAuthn, passkeys, or MFA, including common implementation pitfalls and security risks. - A track record of setting technical direction for a team: owning large, multi-quarter projects, writing the designs others build from, and explaining tradeoffs to engineers and leadership alike. - You raise the engineers around you through reviews, design feedback and mentoring, and you work to hand off ownership rather than holding on. Bonus points for: - Extensive experience with Go or another backend language such as Java, C#, Rust, C++, or Python. - Experience extracting services from a monolith. - Experience with MySQL, Redis, Kafka, and DynamoDB at scale. - Familiarity with Secure Remote Password protocol. - Owning services with strict availability targets, including SLOs, on-call and incident response. What you can expect: - Lead a portion of the authentication service's roadmap for the next 12 months, and work closely with leadership to ensure that planning reflects the full scope of requirements. - Own significant designs in the remaining migration: moving session and device management flows, switching source of truth one provable iteration at a time, and publishing authentication events for other services to consume. - Make and document the team's technical decisions, weighing reliability and security against delivery. - Set the team's standards for testing, observability and safe rollout, so regressions surface before customers see them. - Build the platform pieces the service needs when 1Password doesn't have them yet, and work with sibling teams to propagate new distributed system standards across the organization. - Partner with the Authorization, Identity Services and Security teams, and guide the product teams whose features depend on authentication as they integrate with the service. - Hold AI-assisted work on security-critical code to the same bar as everything else: human judgment, careful validation and small, reviewable changes. - Participate in the 24/7 on-call rotation for tier-one services. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Проведение аудита текущей ИТ-инфраструктуры предприятия; Сбор и формализация требований к инфраструктуре;

Location: Egypt The Technical Support Engineer - L1 will be part of the Level 1 team in Cincom's new 24/7 Support function, based in Cairo, and the first point of contact for Cincom customers experiencing technical issues with their enterprise software products, including CPQ, Eloquence and Cincom Smalltalk. The role focuses on receiving and managing customer cases, performing initial technical investigations, following established troubleshooting procedures, and ensuring timely escalation to the appropriate product specialists when deeper investigation is required. This is an opportunity for a recent graduate or early-career engineer with strong technical fundamentals, analytical thinking and a customer-oriented mindset to develop expertise in enterprise software support. The role operates within a 24x7x365 support organisation and requires flexibility to work rotating shifts, including nights, weekends and public holidays. KEY RESPONSIBILITIES Case Management Act as the first point of contact for customers reporting technical issues with Cincom products. Register, categorise, prioritise and manage incoming support cases in Zoho Desk in accordance with established procedures, severity definitions and service levels. Investigation & Troubleshooting Perform initial technical investigation and troubleshooting to identify the nature and potential source of reported issues. Follow documented troubleshooting procedures, knowledge articles, known-issue playbooks and Cincom's AI-assisted knowledge tools to resolve supported L1 cases. Collect and analyse relevant technical information, including error messages, logs, timestamps, system details and troubleshooting results. Identify whether reported issues may relate to application behaviour, operating systems, databases, infrastructure or network connectivity. Escalation & Customer Communication Recognise issues requiring deeper technical investigation and escalate them to Level 2 support, Hosted Services or the product engineering teams (Level 3) with complete technical findings. Recognise any report of a possible security vulnerability or active exploitation and route it immediately through the security escalation process, as these carry strict regulatory reporting deadlines. Maintain end-to-end ownership of customer-facing cases, ensuring regular updates, appropriate follow-up and clear communication until resolution. Participate in customer calls and communicate technical information clearly to both technical and non-technical audiences. Maintain accurate and consistent case documentation, including investigation steps, findings, actions taken and escalation details. Collaborate with L2 engineers, Hosted Services and Product Engineering teams to facilitate effective case resolution. Knowledge & Continuous Improvement Contribute to the development and maintenance of the technical knowledge base, troubleshooting guides and self-service content. Identify recurring issues and knowledge gaps and share observations with senior engineers to support continuous service improvement. Develop technical knowledge across Cincom's product portfolio, gradually building deeper expertise in assigned products and support areas. Security & Data Protection Handle customer data, logs and system access in line with Cincom's information security, data protection (including GDPR) and customer confidentiality requirements. Follow the controls that support Cincom's ISO 27001 and SOC 2 programmes, including access management and evidence of how cases are handled. Requirements WHAT WE'RE LOOKING FOR Essential Bachelor’s degree in computer science, Computer Engineering, Information Systems or a related technical discipline. 0–2 years of relevant experience; fresh graduates are encouraged to apply. Strong technical fundamentals in operating systems, networking and application technologies. Good analytical and troubleshooting skills, with the ability to investigate problems logically and systematically. Ability to understand technical information, identify relevant symptoms and determine appropriate next steps. Strong written and verbal communication skills in English. Good organisational skills and the ability to manage multiple cases while maintaining appropriate priorities and follow-up. Ability to work effectively within a team and collaborate with different technical functions. Customer-oriented mindset, ownership, attention to detail and willingness to learn. Able to work rotating shifts, including nights, weekends and public holidays, in a 24x7x365 support environment. Technical Foundations The following technical foundations are essential at foundation level. Product-specific skills are taught on the job. 1. Linux / Unix Fundamentals Basic command-line proficiency, understanding of file systems, permissions, processes, services and system logs. 2. Networking Fundamentals Understanding of TCP/IP, IP addressing, DNS, DHCP, ports, routing and connectivity troubleshooting tools. 3. Windows Operating Systems Basic knowledge of Windows operating systems, services, Event Viewer, Windows Server and Active Directory. 4. Application & Database Fundamentals Understanding of client-server architecture, application troubleshooting, log analysis, database fundamentals, basic SQL, HTTP/HTTPS and REST APIs. Desirable The following skills and experience are desirable: Basic programming or scripting knowledge, preferably Python or PowerShell. Familiarity with JSON, APIs and application integration concepts. Exposure to database technologies such as SQL Server, MySQL or MongoDB. Familiarity with virtualisation and cloud computing fundamentals. Academic projects or internships involving software applications, databases, operating systems or infrastructure. Previous exposure to enterprise software or technical support environments. Linux certifications such as Linux Essentials, RHCSA or equivalent. Networking certifications such as CCNA or equivalent. Microsoft technical certifications. Basic programming or database certifications. Additional language skills, particularly French, German or Italian. PRODUCT KNOWLEDGE Previous knowledge of Cincom products is not required. However, the successful candidate will be expected to develop familiarity with the company's enterprise software portfolio, starting with the products in scope for Level 1, during onboarding and technical enablement. HOW SUCCESS IS MEASURED First 90 days Product and process onboarding completed for the products in scope, with knowledge checks passed. Handling Level 1 cases independently on the shift rota. Case records consistently meet the documentation standard in quality checks. Ongoing First response and update times within the agreed service levels. Share of cases resolved at Level 1 against the team target. Escalations reach Level 2 or Level 3 with complete information first time. Customer satisfaction scores on closed cases. Regular, useful contributions to the knowledge base.

Location: Kyiv, Ukraine We are looking for a Junior System Administrator to support workplace IT operations, user requests, and core infrastructure maintenance in the IT Services team. The candidate must be based in Kyiv. The IT Services project focuses on reliable day to day support for workplace technology, office infrastructure, and user access management. You will help maintain stable operations across workstations, servers, and network equipment while contributing to secure and well documented IT processes. Provide technical assistance, incident resolution, and request fulfillment for local and remote users Handle device deployment, OS imaging, enrollment, peripheral setup, and secure hardware decommissioning Oversee user account provisioning, role based access, and Active Directory and identity system maintenance Monitor, update, and maintain office servers, workstations, and local network equipment Conduct routine system health checks, software deployments, security patching, and post incident root cause analysis Maintain up to date IT documentation, inventory records, and adherence to corporate security policies 1 plus years of experience supporting an IT workstation fleet of 20 plus devices including hardware diagnostics and repair Strong troubleshooting skills across Windows OS Basic knowledge of macOS and Linux Experience administering Windows Server 2019, 2022, or 2025 Experience with Active Directory and GPO Solid grasp of networking fundamentals including TCP IP, DNS, DHCP, VLAN, VPN, and NAT Pre Intermediate English for written documentation and basic workplace communication Hands on experience with VMware ESXi, Hyper V, or Proxmox Familiarity with PowerShell for routine administrative tasks and system automation Experience configuring Windows File Server Resource Manager, quotas, NTFS permissions, and share level access control Exposure to Zabbix, Grafana, or ELK and Elastic Stack Intermediate English or higher for cross team collaboration with international colleagues

Location: Belgrade, Serbia; Krakow, Poland; Lodz, Poland; Lublin, Poland; Remote.PL, Poland; Warsaw, Poland; Wroclaw, Poland We are looking for a Full Stack Developer with strong experience in Java and React to contribute to the development of an enterprise reporting and analytics platform. You will work on a mature product used by a large global customer base, helping deliver new functionality, improve performance, troubleshoot complex issues, and maintain high quality standards across the application stack. The project focuses on building enterprise grade solutions that provide advanced reporting, data visualization, and analytics capabilities integrated with widely used collaboration and work management platforms. The product serves a large global user base and continues to evolve with new features aimed at improving productivity, decision making, and user experience. Develop and maintain backend functionality using Java, Spring, and REST APIs Enhance and support frontend applications built with React and TypeScript Work with relational databases to implement features, troubleshoot data issues, and optimize query performance Investigate and resolve complex production issues by identifying root causes and implementing long term solutions Collaborate with product, support, and engineering teams to deliver new functionality and product improvements Maintain and extend existing framework based codebases while ensuring stability, performance, and maintainability Create and maintain automated tests to support product quality and reliability Participate in code reviews and contribute to engineering best practices Support CI/CD processes and contribute to code quality and security initiatives Prepare and maintain technical documentation related to features and system behavior 3+ years of relevant full stack work experience Solid backend experience with Java and the Spring ecosystem, including dependency injection and REST controllers; comfortable reading and safely modifying an existing framework based codebase rather than working only on greenfield projects Good command of relational databases and SQL, with the ability to troubleshoot data correctness and query performance issues; experience with multiple database vendors such as PostgreSQL, MySQL, Oracle, and Microsoft SQL Server is a plus Practical experience maintaining production UIs with React (Hooks and component composition) and TypeScript in a strongly typed codebase Familiarity with state management solutions such as Redux, Redux Toolkit, MobX, or similar technologies and modern frontend build tools such as Vite or Webpack Good understanding of object oriented programming principles, common design patterns, and automated testing Highly analytical, with a genuine passion for debugging. Reproducing difficult to replicate issues and identifying their root causes is a core part of this role A strong sense of ownership, with the ability to work autonomously, take on unfamiliar areas, manage support tickets, and drive issues through to resolution Good communication skills in English (B2 Upper Intermediate or higher). You will work with international colleagues and handle customer and support requests both in writing and during meetings Experience developing or maintaining Atlassian Data Center applications (P2 Plugins, Atlassian Plugin SDK, Spring Scanner, Marketplace applications), or a strong willingness to learn the platform Recent experience with Kotlin Experience supporting a customer facing product and working directly with customer and support requests Familiarity with BI and analytics tools or the OData protocol Experience with performance profiling and optimization of large datasets Awareness of secure coding practices, including input validation, injection prevention, SSRF mitigation, dependency management, and CVE remediation Awareness of Atlassian Cloud and cloud migration paths, for example JCMA, for Data Center applications

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.