That is where Wistia shines. Our mission?
Why This Role Matters
The Senior Lifecycle Marketing Manager will play a critical role in helping our users discover, adopt and realize ongoing value with our product and features.
Who You'll Work With:
This role reports to our Senior Director of Demand Generation, and partners closely with the Growth Marketing, Content, Marketing Operations, Growth Product, Demand Generation and Customer Success teams.
What It's Like Working on This Team:
This is a hands-on, high-ownership IC role that will own the strategy and the execution.
Why is this role exciting?
Work Environment:
Remote — open to candidates anywhere in the US.
Key Responsibilities
Deeply understand our users and our product to help them succeed and grow
Own the strategy and execution of 1:many and 1:few lifecycle programs, primarily through email, focused on driving product adoption, feature awareness, and cross-sell/purchase readiness across trial and customer audiences — setting users up for the expansion moments that matter, upstream of the transactional triggers.
What We're Looking For
9+ years of email and lifecycle marketing experience at a B2B SaaS company, with a consistent track record of owning strategy and program outcomes — not just execution.
Why You'll Love Working at Wistia
At Wistia, we are building the leading video platform for small and medium B2B businesses, and we know that starts with our team. Why?
We know the biggest investment we can make is in our employees, so we provide:
A competitive compensation package that includes employee stock options
401k with 3% company contribution, regardless of whether you contribute (Roth 401k available)
Fully paid healthcare, dental, and vision insurance premiums (family plans included)
Pre-tax FSA and Dependent Care Account
16 weeks of paid parental leave
Flexible Time Off.
Annual professional development stipend (courses, conferences, and more)
New hire bonus to enhance your home office setup
Pet insurance discount
Wistia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Задачи:
- Building and improving Nitro, the core node software that powers Arbitrum
- Designing and optimising systems responsible for transaction execution, state management, and network performance
- Scaling throughput and improving the performance and efficiency of Arbitrum's core infrastructure
- Solving distributed systems challenges across a large-scale blockchain network
- Enhancing reliability, observability, and security across critical infrastructure
- Developing new capabilities for the Arbitrum stack
Требования:
- Experienced Rust engineer with a track record of building production systems
- Comfortable working across distributed systems, infrastructure, and performance-critical applications
- Motivated by solving complex technical problems at scale
- Able to take ownership of projects from technical design through implementation and operation
- Pragmatic, collaborative, capable of making sound engineering trade-offs
- Interested in runtimes, execution environments, WASM, developer tooling, and/or systems programming
- Security-focused mindset
- Nice to have: experience with WASM, familiarity with blockchain infrastructure or smart contract platforms, open source contributions in the Rust ecosystem
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the role Nebius is building cloud infrastructure and AI platforms used at scale. We are looking for a Senior Product Designer to join the Nebius Console team and lead the design of Compute experiences: complex, high-impact workflows used by technical teams to create, configure, monitor, and manage cloud resources. This role is for a designer who enjoys working with complex systems, understands the value of clear interaction models, and can turn technical depth into intuitive, reliable product experiences.
What you'll do
Own end-to-end design for Compute features in Nebius Console, from discovery and problem framing to delivery, launch, and iteration.
Design clear, scalable workflows for complex cloud infrastructure scenarios, including resource creation, configuration, management, monitoring, and troubleshooting.
Translate business goals, technical constraints, and user needs into coherent user journeys, information architecture, and interaction models.
Partner closely with Product Managers, Engineers, Designers, UX Researchers, and other stakeholders throughout the product lifecycle.
Explore and validate design hypotheses through user insights, prototypes, product data, and feedback from internal and external users.
Clearly present design solutions, trade-offs, and rationale to cross-functional teams.
Work closely with engineers during implementation to ensure high-quality execution and consistency.
Contribute to the development and maintenance of the design system, improving consistency, usability, and quality across Nebius Console.
Collaborate within a strong design team through reviews, critiques, shared patterns, and design system contributions.
Required qualifications
6+ years of experience as a Product Designer working on digital products.
Strong product thinking and the ability to approach design through connected user scenarios, product goals, and system constraints.
Experience designing complex B2B, SaaS, developer tools, infrastructure, or admin products.
Ability to balance usability, consistency, technical feasibility, and innovation in complex systems.
Strong systems thinking, attention to detail, and ability to work in a structured, systematic way.
Strong proficiency in Figma, including complex flows, components, variants, and interactive prototypes.
Ability to communicate design decisions clearly and constructively with both product and engineering teams.
Nice to have
Experience designing cloud consoles, infrastructure platforms, developer tools, or other technically complex products.
Familiarity with cloud concepts such as virtual machines, compute resources, networking, storage, quotas, permissions, or monitoring.
Experience with UX research, usability testing, customer interviews, or feedback analysis.
Ability to communicate effectively with engineers using basic HTML, CSS, and JavaScript terminology.
Experience working with design systems at scale.
What we offer
Competitive salary and a comprehensive benefits package.
A clear and meaningful area of ownership within one of the core parts of the cloud platform.
Opportunities for professional growth as the product, design team, and platform scale.
Flexible work arrangements, with hybrid and remote options depending on location
A collaborative, product-focused environment with close design–engineering partnership.
A strong design team with space for thoughtful critique, shared standards, and high-quality product work.
Perks and culture
Benefits & Perks: Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
If you enjoy designing complex products, working closely with engineers, and turning technical infrastructure into clear and reliable user experiences, we would be glad to hear from you!
Удалённоsenior
Зарплата не указана
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
