Location: Brazil
Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds….
ClinChoice is searching for a
Regulatory Affairs Associate Consultant
for 12 months Contract with possibility of extension
to join one of our clients.
ClinChoice is a global full-service CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client’s counterparts.
Job Title
ANALYST REGULATORY AFFAIRS Consultant
Job Summary
Ensures proper submission and approvals for market licenses including new registrations, changes and timely renewals, and establishment registrations, organizing and balancing a multitude of projects simultaneously.
Scope
Major Roles and Responsibilities
Elaborate regulatory strategy and execute submission of changes, new registrations and renewals in timely manner with some guidance.
Execute activities to obtain or update establishment registration licenses.
Execute post-approval activities such as preparation of communications to stakeholders, labels and Instructions for Use and system updates.
Request and follow-up of documentation to prepare registration dossiers.
Supports regional team on product submissions schedules, prioritization, and pipeline management.
Support internal and external audits with documentation requests.
Interacts with other stakeholders, government agencies in a professional, decisive, & articulate manner.
Act as a point of contact for stakeholders to support business plans and regulatory needs.
Review labels compliance in internal system.
· Support projects as representative of the subject/country.
· Elaborate procedures of the area.
· Organize team meetings and elaborate agenda and minutes.
· Manage quality issues.
· Manage compulsory certification (INMETRO) and GMP activities.
Competencies
Knowledge of Local & International Regulation and Processes
Analytical capability and investigative skills
Self-motivated and committed to a team approach
Communicates clearly and effectively.
Prioritizes work to meet deadlines
Planning and Organizing skills
Understands the importance of the adherence to compliance
Project Management skills and ability to manage complex data with excel spreadsheets are desirable
GLP Behaviors
Collaboration and teaming
Results & Performance Driven
Sense of Urgency
Integrity & Credo-based Actions
Intellectual curiosity
Self Awareness & Adaptability
Experience/ Qualification Requirements
Must have 1-2 years experience at least working in Regulatory Environment (and/or training or equivalent combination of education and experience), preparing submissions for Brazilian Health Authorities and a successful track record.
Desirable experience in Medical Devices or Pharma background.
Education Requirements
· A Bachelor’s Degree in Engineering, Pharmacy or other life science: Can be a person with related experience and/or training or equivalent combination of education and experience. Advanced reading and writing Skills in English are required; intermediate to advanced speaking is desirable. Fluent in Portuguese.
Location: Salt Lake City, Utah, United States
About the Role
iCapital is looking to hire a Senior Vice President to join the Broker Dealer and Distribution Compliance team within the Regulatory and Compliance group. This individual supports the Chief Compliance Officer in the oversight, management, and execution of the broker‑dealer’s comprehensive compliance program. This role plays a critical leadership function in ensuring adherence to FINRA rules, SEC regulations, and other applicable laws governing broker‑dealer activities, with particular emphasis on the distribution of alternative investments, structured investments, and annuity products.
Responsibilities will include strategic direction, supervisory oversight, and day‑to‑day compliance leadership across sales practices, product governance, supervision, regulatory engagement, and compliance operations. The position requires a seasoned compliance professional capable of partnering with senior business leaders while exercising sound regulatory judgment in complex and evolving areas of risk.
Responsibilities
Assist the CCO in designing, implementing, and maintaining an effective broker dealer compliance program consistent with FINRA and SEC expectations.
Provide senior level oversight of key compliance functions, including supervision, surveillance, investigations, regulatory reporting, and compliance testing.
Serve as a key escalation point for material compliance issues, supervisory concerns, and regulatory risk matters.
Oversee compliance related to the distribution of alternative investments, structured products, and annuities, including private placements and complex products.
Support product due diligence, approval, and ongoing monitoring frameworks from a broker dealer compliance perspective.
Manage the development, maintenance, and enforcement of Written Supervisory Procedures (WSPs).
Partner with business leadership to enhance supervisory controls and address identified gaps.
Manage and coordinate responses to regulatory examinations, inquiries, and findings, as applicable, ensure timely remediation, and track corrective action plans.
Monitor regulatory developments impacting broker dealer operations, complex product distribution, and sales practices.
Collaborate across various business lines on new marketing initiatives, providing compliance guidance.
Mentor and develop compliance staff, fostering depth, continuity, and subject matter expertise within the compliance function.
Promote a strong culture of compliance and ethical conduct across the organization.
Qualifications
12-15+ years of relevant experience
Significant experience in a FINRA‑registered broker‑dealer environment, including leadership or supervisory responsibility
Demonstrated expertise in alternative investments, structured investments, or annuities from a compliance or regulatory perspective
Strong working knowledge of FINRA rules, SEC regulations, suitability standards, and complex product oversight
Experience managing regulatory exams, enforcement matters, and senior‑level regulatory interactions
Proven leadership skills with the ability to influence senior stakeholders and business partners
Excellent written and verbal communication skills
Thrives in a fast-paced environment with a continuous learning mindset
Self-motivated with robust project management and process development skills
Sound judgment, strong ethics, and the ability to manage sensitive and confidential matters
JD is a plus
Series 24 license upon hire or obtain within 90 days of hire
Benefits
The base salary range for this role is $150,000 to $175,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: New York, New York, United States
About the Role
iCapital is looking to hire a Senior Vice President to join the Broker Dealer and Distribution Compliance team within the Regulatory and Compliance group. This individual supports the Chief Compliance Officer in the oversight, management, and execution of the broker‑dealer’s comprehensive compliance program. This role plays a critical leadership function in ensuring adherence to FINRA rules, SEC regulations, and other applicable laws governing broker‑dealer activities, with particular emphasis on the distribution of alternative investments, structured investments, and annuity products.
Responsibilities will include strategic direction, supervisory oversight, and day‑to‑day compliance leadership across sales practices, product governance, supervision, regulatory engagement, and compliance operations. The position requires a seasoned compliance professional capable of partnering with senior business leaders while exercising sound regulatory judgment in complex and evolving areas of risk.
Responsibilities
Assist the CCO in designing, implementing, and maintaining an effective broker dealer compliance program consistent with FINRA and SEC expectations.
Provide senior level oversight of key compliance functions, including supervision, surveillance, investigations, regulatory reporting, and compliance testing.
Serve as a key escalation point for material compliance issues, supervisory concerns, and regulatory risk matters.
Oversee compliance related to the distribution of alternative investments, structured products, and annuities, including private placements and complex products.
Support product due diligence, approval, and ongoing monitoring frameworks from a broker dealer compliance perspective.
Manage the development, maintenance, and enforcement of Written Supervisory Procedures (WSPs).
Partner with business leadership to enhance supervisory controls and address identified gaps.
Manage and coordinate responses to regulatory examinations, inquiries, and findings, as applicable, ensure timely remediation, and track corrective action plans.
Monitor regulatory developments impacting broker dealer operations, complex product distribution, and sales practices.
Collaborate across various business lines on new marketing initiatives, providing compliance guidance.
Mentor and develop compliance staff, fostering depth, continuity, and subject matter expertise within the compliance function.
Promote a strong culture of compliance and ethical conduct across the organization.
Qualifications
12-15+ years of relevant experience
Significant experience in a FINRA‑registered broker‑dealer environment, including leadership or supervisory responsibility
Demonstrated expertise in alternative investments, structured investments, or annuities from a compliance or regulatory perspective
Strong working knowledge of FINRA rules, SEC regulations, suitability standards, and complex product oversight
Experience managing regulatory exams, enforcement matters, and senior‑level regulatory interactions
Proven leadership skills with the ability to influence senior stakeholders and business partners
Excellent written and verbal communication skills
Thrives in a fast-paced environment with a continuous learning mindset
Self-motivated with robust project management and process development skills
Sound judgment, strong ethics, and the ability to manage sensitive and confidential matters
JD is a plus
Series 24 license upon hire or obtain within 90 days of hire
Benefits
The base salary range for this role is $190,000 to $225,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Greenwich, Connecticut, United States
About the Role
iCapital is looking to hire a Senior Vice President to join the Broker Dealer and Distribution Compliance team within the Regulatory and Compliance group. This individual supports the Chief Compliance Officer in the oversight, management, and execution of the broker‑dealer’s comprehensive compliance program. This role plays a critical leadership function in ensuring adherence to FINRA rules, SEC regulations, and other applicable laws governing broker‑dealer activities, with particular emphasis on the distribution of alternative investments, structured investments, and annuity products.
Responsibilities will include strategic direction, supervisory oversight, and day‑to‑day compliance leadership across sales practices, product governance, supervision, regulatory engagement, and compliance operations. The position requires a seasoned compliance professional capable of partnering with senior business leaders while exercising sound regulatory judgment in complex and evolving areas of risk.
Responsibilities
Assist the CCO in designing, implementing, and maintaining an effective broker dealer compliance program consistent with FINRA and SEC expectations.
Provide senior level oversight of key compliance functions, including supervision, surveillance, investigations, regulatory reporting, and compliance testing.
Serve as a key escalation point for material compliance issues, supervisory concerns, and regulatory risk matters.
Oversee compliance related to the distribution of alternative investments, structured products, and annuities, including private placements and complex products.
Support product due diligence, approval, and ongoing monitoring frameworks from a broker dealer compliance perspective.
Manage the development, maintenance, and enforcement of Written Supervisory Procedures (WSPs).
Partner with business leadership to enhance supervisory controls and address identified gaps.
Manage and coordinate responses to regulatory examinations, inquiries, and findings, as applicable, ensure timely remediation, and track corrective action plans.
Monitor regulatory developments impacting broker dealer operations, complex product distribution, and sales practices.
Collaborate across various business lines on new marketing initiatives, providing compliance guidance.
Mentor and develop compliance staff, fostering depth, continuity, and subject matter expertise within the compliance function.
Promote a strong culture of compliance and ethical conduct across the organization.
Qualifications
12-15+ years of relevant experience
Significant experience in a FINRA‑registered broker‑dealer environment, including leadership or supervisory responsibility
Demonstrated expertise in alternative investments, structured investments, or annuities from a compliance or regulatory perspective
Strong working knowledge of FINRA rules, SEC regulations, suitability standards, and complex product oversight
Experience managing regulatory exams, enforcement matters, and senior‑level regulatory interactions
Proven leadership skills with the ability to influence senior stakeholders and business partners
Excellent written and verbal communication skills
Thrives in a fast-paced environment with a continuous learning mindset
Self-motivated with robust project management and process development skills
Sound judgment, strong ethics, and the ability to manage sensitive and confidential matters
JD is a plus
Series 24 license upon hire or obtain within 90 days of hire
Benefits
The base salary range for this role is $190,000 to $225,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Riyadh, Saudi Arabia
Muller's Solutions is seeking an experienced SAP FI/FM Consultant with strong expertise in SAP Financial
Accounting (FI) and Funds Management (FM) to support implementation, day-to-day
operations, and system optimization. The role requires solid hands-on experience in SAP FI
processes including General Ledger (G/L), Accounts Payable (AP), Accounts Receivable (AR),
asset accounting, and financial closing activities, along with strong Funds Management
knowledge.
The candidate will ensure accurate financial postings, budget control, and Availability Control
(AVC), while maintaining seamless integration across SAP FI, FM, MM, PS, and CO modules.
The role also involves troubleshooting complex FI posting issues, ensuring financial data
integrity, and supporting business users in end-to-end financial and budgetary processes.
Key Responsibilities:
Provide L2 support for SAP FI/FM issues and incidents
Handle end-to-end FI support activities including general ledger (G/L) postings,
Accounts Receivable management and Accounts Payable Management, document
processing, and financial closing support
Monitor and resolve issues related to budget control (BCS) and availability control (AVC)
Support and maintain derivation rules and FM master data (Fund, Fund Center,
Commitment Item)
Analyze and fix posting errors related to FI/FM integration with CO and MM modules
Investigate and resolve FI issues such as document posting errors, tax/GL
determination, and account assignments
Support reconciliation between FI and FM/CO postings to ensure data consistency
Work with business users to resolve tickets and provide functional guidance on FI and
FM processes
Ensure correct configuration and support of FI postings impacting Funds Management
Requirements
Requirements:
5–8 years of SAP FI/FM experience
Hands-on configuration experience in SAP FI and FM with at least two end-to-end (E2E)
implementations
Strong knowledge of FI (GL, AP, AR, Asset Accounting) and Funds Management (BCS,
AVC, derivation rules)
Experience in support projects (ticket handling, issue resolution)
Good understanding of integration with FI/CO, MM, and PS modules
Strong troubleshooting skills in FI document postings and FM budget consumption
Ability to analyze financial posting issues across FI and FM layers
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity:
The Risk function at OKX is responsible for the overall risk and fraud prevention culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. We’re also deeply committed to moving the needle on risk standards for the crypto industry, building products in a compliant way, and protecting the company from financial, regulatory and reputational risks. Our team consists of seasoned risk professionals who are based across our global offices.
Our vision is building a world class smart and scalable risk service that will prevent, detect, and respond to fraud which will improve business revenue, reduce user friction, and enhance user trust . As the leader of it, you will own and build OKX fraud risk systems and manage the roadmap to enable our legitimate customers to gain access to a wide array of crypto assets. The scope of this role includes designing and developing risk models, risk products and risk platforms, integrating with fraud & risk vendors, enabling healthy business growth and enhancing customer risk experience. This role will work closely with risk strategy, risk analytics, operations, engineering partners and compliance to achieve the business success goals of the company.
If you are an entrepreneurial product leader, who doesn't hesitate to propose bold ideas and roll up your sleeves to put them into action, this role will be a great fit for you.
What You'll Be Doing:
Drive risk platform product / business of OKX to world-class, align risk product initiative and development with business, engineering and risk strategy teams so that financial losses, customer experience and business growth are well balanced
Manage ML/AI model projects in risk related domains, especially identity verification domain for product features of
liveness detection, face comparison, id verification,
etc as well as intelligence in risk investigation and reporting
Work with data science, data analyst, ML engineering and development team to build, implement, monitor and constantly improve model services
Highly adaptive and comfortable dealing with ambiguity. Highly data-driven in product & business decision making process
Passionate about customer experience; always driven to seek customer feedback and obsessed with customer experience improvement & optimization
Define and monitor all levels of metrics to measure the success of the product; drive epic and sprint level prioritization and product backlog grooming etc
Strong and positive collaboration skills to lead and drive the entire product research, design and development process with cross-functional stakeholders
What We Look For In You:
Master’s degree in Statistics, Mathematics, Computer Science, Economics, Engineering or other quantitative discipline. Bachelor’s degree with significant relevant experience will be considered.
5+ years of product management experience in the risk management area, familiar with risk decision engines, modeling services, risk analytics tooling etc
Ability to translate product strategy into detailed requirements, and communicate the requirements clearly to cross-functional teams, including but not limited to engineering, business, partnership, operation, merchant tech etc; solid technical background with understanding and hands-on experience in software development
High proficiency delving into the technical product, system and implementation details. Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions
Proven track record of managing all aspects of a successful product throughout its lifecycle, including product research, design, delivery and launch
Data oriented - identifying, defining, tracking and acting upon impact metrics. Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring
Experience leading cross functional teams to deliver complex projects with multiple dependencies and constraints in a highly dynamic environment
Nice to Have:
Past experience in AI and machine learning
Crypto/Blockchain experience or a passion for Bitcoin, crypto, Defi and blockchain technology
Fluent in Mandarin and English
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ONSITE
#LI-WWW
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Baku
Workplace: remote
ABOUT YOU
We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.
Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role.
If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation.
Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model.
Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix.
Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed.
Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle.
During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams.
Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead.
Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift.
Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability.
Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions.
Publish health reports of critical apps periodically.
Qualifications and Skills
4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred.
Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths.
Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts.
Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs.
Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences.
Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues.
Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity.
Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required.
Nice to Have
Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements.
Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm).
JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: Baku
Workplace: remote
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents.
Qualifications and Skills
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have
Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: Australia
Note: This position can be based remotely in Australia, Singapore, Japan
We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.
What will you do?
- Continuously improve the reliability and performance of ClickHouse core.
- Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.
- Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.
- Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
- Previous experience operating ClickHouse or other SQL databases in production.
- Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.
- Scripting experience with Shell or Python,and ability to read and understand C++ code.
- Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- You are a strong problem-solver and have solid production debugging skills.
- You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication skills
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Japan
Note: This position can be based remotely in any country where ClickHouse has a hiring presence.
We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.
What will you do?
- Continuously improve the reliability and performance of ClickHouse core.
- Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.
- Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.
- Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
- Previous experience operating ClickHouse or other SQL databases in production.
- Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.
- Scripting experience with Shell or Python,and ability to read and understand C++ code.
- Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- You are a strong problem-solver and have solid production debugging skills.
- You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication skills
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Singapore
Note: This position can be based remotely in the United Kingdom, Germany, or the Netherlands.
We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.
What will you do?
- Continuously improve the reliability and performance of ClickHouse core.
- Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.
- Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.
- Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
- Previous experience operating ClickHouse or other SQL databases in production.
- Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.
- Scripting experience with Shell or Python,and ability to read and understand C++ code.
- Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- You are a strong problem-solver and have solid production debugging skills.
- You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication skills
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: EMEA
Note: This position can be based remotely in the Netherlands, UK, or Germany.
We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.
What will you do?
- Continuously improve the reliability and performance of ClickHouse core.
- Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.
- Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.
- Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
- Previous experience operating ClickHouse or other SQL databases in production.
- Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.
- Scripting experience with Shell or Python,and ability to read and understand C++ code.
- Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- You are a strong problem-solver and have solid production debugging skills.
- You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication skills
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: EMEA
Note: This position can be based remotely in the Netherlands, UK, or Germany.
- We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.
What will you do?
- Continuously improve the reliability and performance of ClickHouse core.
- Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.
- Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.
- Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.
- Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
- Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.
About you:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
- Previous experience operating ClickHouse or other SQL databases in production.
- Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.
- Scripting experience with Shell or Python,and ability to read and understand C++ code.
- Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
- You are a strong problem-solver and have solid production debugging skills.
- You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
- You have a high level of responsibility, ownership, and accountability.
- Excellent communication skills
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Turaif, Saudi Arabia
Eram Talent is urgently seeking an experienced HSE Officer with plant experience for a short-term contract of 25 days. This immediate joiner position is ideal for candidates who are proficient in managing health, safety, and environmental standards in industrial or plant settings. As a leading talent acquisition company, we are committed to providing top talent to meet the urgent needs of our clients in the Oil & Energy sector.
Key Responsibilities
Ensure compliance with all health, safety, and environmental regulations within the plant operations during the contract period.
Conduct regular inspections and audits to identify hazards and implement corrective actions promptly.
Monitor safe work practices and ensure all employees adhere to safety protocols.
Assist in incident investigations and prepare detailed reports.
Facilitate safety meetings and toolbox talks to enhance awareness on site.
Maintain accurate documentation and records related to HSE activities throughout the contract.
Provide guidance and support on emergency preparedness and response measures.
Collaborate with site management to promote a culture of safety.
Perform any additional duties required to ensure successful completion of HSE objectives within the 25-day period.
Requirements
Bachelor's degree or relevant qualification in Occupational Health and Safety, Environmental Science, or related field.
Proven experience as an HSE Officer with specific plant experience.
Strong understanding of plant safety regulations and compliance requirements.
Ability to conduct effective safety audits, inspections, and risk assessments.
Excellent communication and interpersonal skills.
Certification such as NEBOSH, IOSH, or equivalent is preferred.
Experience with incident investigation and reporting.
Ready to join immediately for a 25-day short-term assignment.
Ability to work efficiently under tight timelines and manage multiple priorities.
Familiarity with emergency response procedures in a plant environment.
Strong organizational skills and attention to detail.
Benefits
Salary is not a constraint ,company is looking for right candidate .
Location: San Francisco; Remote; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are seeking an experienced and proactive Security Engineer to help us build, maintain, and continuously improve the security posture of our rapidly growing ML infrastructure platform. As one of the first dedicated security hires at Baseten, you will work cross-functionally with engineering and operations teams to ensure we’re meeting the highest standards of confidentiality, integrity, and availability. You’ll have an opportunity to shape our security strategy and best practices from the ground up, influencing the way our platform handles sensitive data for both internal and external stakeholders.
RESPONSIBILITIES
- Security architecture and design: Collaborate with engineering teams to design and implement secure systems and infrastructure, including cloud (AWS/GCP) environments and container orchestration platforms.
- Vulnerability management: Lead proactive vulnerability assessments, pen tests, and remediation efforts to ensure our products and infrastructure remain secure.
- Incident response: Develop and maintain incident response processes, including detection, analysis, containment, eradication, and post-incident reviews.
- Identity and access management (IAM): Oversee IAM strategies and tools to ensure the right people have the right level of access to our systems and data.
- Security compliance and audits: Work closely with operations to ensure compliance with relevant standards (e.g., SOC 2, ISO 27001) and assist with audits, policy creation, and risk assessments.
- Employee security training: Develop and deliver security training programs and documentation to keep our team informed about best practices, social engineering threats, and secure coding standards.
- DevSecOps integration: Partner with DevOps teams to embed security into the CI/CD pipeline, automating security checks and fostering a culture of “security as code.”
REQUIREMENTS
- 3+ years of experience in a Security Engineer or similar security-focused role, preferably in a fast-paced startup environment.
- Strong knowledge of cloud security (AWS/GCP), container security, and infrastructure-as-code best practices.
- Hands-on experience with security tooling (SIEM, IDS/IPS, vulnerability scanners) and scripting languages to automate security tasks.
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, and GDPR, and the ability to translate requirements into actionable security controls.
- Incident response expertise, including forensic analysis and root cause investigation.
- Excellent communication skills and the ability to collaborate with cross-functional teams to promote a security-first culture.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Limassol, Cyprus
Workplace: on-site
Mayflower is a technology company building highload products used by millions of people worldwide. Operating at the scale of one of the world's top-50 websites, we solve complex engineering challenges and create solutions that power real-time entertainment for a global audience.
Now we look for a
Data Scientist
to join our ML team
Job Responsibilities
Search & Retrieval
Develop and improve retrieval pipelines for large-scale production search systems.
Work on candidate generation, query processing, matching, filtering, and retrieval strategies.
Improve search relevance, result coverage, and overall SERP quality.
Analyse failed searches, irrelevant results, zero-result queries, and other search-quality issues.
Explore lexical, semantic, behavioural, hybrid, and vector search approaches.
Ranking & Relevance
Build, train, and optimise ranking models for search and recommendation systems.
Develop learning-to-rank solutions using behavioural, content-based, contextual, and real-time features.
Design ranking features based on clicks, conversions, popularity, freshness, availability, and user behaviour.
Evaluate ranking quality using Precision, Recall, NDCG, MAP, MRR, and related relevance metrics.
Optimise models for low-latency inference and investigate relevance degradation, bias, and feedback loops.
Recommendation Systems
Develop recommendation models and candidate-generation strategies for personalised and non-personalised scenarios.
Build recall and ranking stages for multi-stage recommendation pipelines.
Work on related-item, complementary-item, next-action, and behavioural recommendation use cases.
Develop user, item, session, and contextual representations.
Balance relevance, diversity, novelty, coverage, and business constraints.
Experimentation & Evaluation
Design and run offline and online experiments for search, ranking, and recommendation improvements.
Build evaluation frameworks that connect model quality with product and business outcomes.
Design and analyse A/B tests using CTR, conversion, engagement, retention, and revenue-related metrics.
Create reproducible pipelines for data preparation, model training, evaluation, and comparison.
Evaluate model robustness across traffic segments, query groups, user cohorts, and edge cases.
ML Pipelines & Collaboration
Build end-to-end ML pipelines for feature generation, training, validation, deployment, and monitoring.
Work with high-load, real-time, and low-latency production systems.
Process large datasets using Python, SQL, batch pipelines, streaming systems, and Kafka.
Collaborate with product, backend, data engineering, and MLOps teams to productionise ML solutions.
Communicate technical decisions, experiment results, and trade-offs while contributing to ML best practices.
You’ll thrive here if you have
Strong hands-on experience building production search, ranking, or recommendation systems.
Strong Python and SQL skills for machine learning, data processing, and analytical queries.
Practical experience with learning-to-rank, candidate retrieval, search relevance, or recommender-system modelling.
Experience building and evaluating multi-stage retrieval and ranking pipelines.
Strong understanding of search and recommendation metrics, including Precision, Recall, NDCG, MAP, MRR, CTR, and conversion.
Experience with feature engineering and behavioural data such as impressions, clicks, sessions, and conversions.
Experience with ML libraries such as scikit-learn, XGBoost, LightGBM, CatBoost, PyTorch, or TensorFlow.
Experience working with large-scale production systems, distributed data processing, analytical databases, and streaming platforms.
Strong understanding of experimentation and A/B testing, with the ability to independently build, and validate ML solutions.
That can be a plus:
Experience with Elasticsearch, OpenSearch, Solr, Lucene, or another search-engine stack.
Experience with vector databases, approximate nearest neighbour search, and hybrid lexical-semantic retrieval.
Experience with query understanding, classification, spell correction, synonyms, or query expansion.
Experience with DSSM, two-tower models, BERT-based ranking, cross-encoders, or similar neural architectures.
Experience with large-scale data and ML platforms such as Airflow, MLflow
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
Provident fund (Cypus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
Mindfulness & well-being support, including psychological assistance with 50% coverage.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals, and cycling purchase compensation.
Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
A culture of recognition: a peer reward program to celebrate your contributions.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.
Recruitment process
HR interview (40 min);
Technical interview (1.5 hour);
Final interview (45 min).
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
We are hiring a Software Engineer to build systems across Fraud, UIM (User & Identity Management), and Identity. This role sits at the intersection of security, risk decisioning, and product experience. You will help build detection and enforcement capabilities for fraud and account takeover, as well as the identity primitives that power authentication, authorization, and safe account access.
This work is deeply cross-functional. You will partner closely with Fraud Ops, Risk Strategy, Security, Product, and Data to ship improvements that are measurable in loss reduction, attack containment, and user experience.
WHAT YOU’LL DO
- Build and evolve backend services that detect and prevent fraud across multiple surfaces, including account access and money movement.
- Develop enforcement and response tooling that enables fast, safe actions such as identity locks, business locks, payment freezes, and other containment levers.
- Improve protections against account takeover (ATO), including risk-based step-ups, monitoring, and targeted friction controls (for example “under attack” style controls and MFA surge detection/alerting).
- Design and operate high-signal systems with strong observability: metrics, dashboards, alerting, and playbooks for incidents and fraud campaigns.
- Partner with UIM/Identity stakeholders to strengthen authentication and identity foundations (roles, permissions, identity state, and related platform primitives).
- Drive end-to-end delivery: technical design, implementation, rollout strategy, and iteration based on outcome metrics.
WHAT YOU’LL NEED
- 3+ years of software engineering experience (or equivalent).
- Strong backend engineering fundamentals (APIs, distributed systems, data modeling, reliability).
- Experience building data-informed detection or decisioning systems (rules engines, scoring, anomaly detection, or similar), or strong interest in learning in this domain.
- Proven ability to operate production systems: debugging, incident response, and improving on-call quality through instrumentation and automation.
- Strong cross-functional communication skills and comfort working with product and operations partners.
Nice to Have
- Experience in fraud, risk, identity, authentication, authorization, abuse prevention, or security engineering.
- Familiarity with payments rails, card transaction risk, or account security patterns.
- Experience building internal tools for operations teams (case management, investigation, enforcement workflows).
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
seniorSalt Lake City, Utah, United States
seniorNew York, New York, United States
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ГибридSan Francisco; Remote; Toronto; New York; Montreal; Seattle
ОфисLimassol, Cyprus; EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family; Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free
ОфисleadKuala Lumpur
ГибридNew York, NY (HQ); Relocation expense coverage to NYC or SF (if needed)