Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
We're looking for a strategic, data-driven owner for about.gitlab.com, the site where developers, platform teams and enterprise buyers first meet GitLab. You'll build a performance-based strategy for where the site goes next, align partners around it, and see it through: from the roadmap and experimentation program to the pages behind every major product launch and event.
You set direction and orchestrate the work; you don't need to build it yourself.
What You'll Do
Build a performance-based strategy and quarterly roadmap for about.gitlab.com, tied to pipeline and self-serve trial goals, and align Marketing leadership and partners around it.
Set the experimentation roadmap based on business goals and manage the optimization program, partnering with User Experience (UX) Design so design shapes what we test from the start.
Own launch page production for major product launches and events, from calendar and brief to launch readiness and post-launch cleanup, with UX Design, Product Marketing, Content and Marketing Engineering.
Set direction for information architecture and content governance, so a site with many contributors stays coherent, on brand and easy for search and artificial intelligence (AI) answer engines to understand.
Represent content contributors on the content management system (CMS) roadmap, and bring AI into their workflows with clear guardrails for human review.
Build a two-way partnership with localization content managers so learnings flow between the English and localized sites.
Define the site's success metrics (conversion on key paths, site-sourced pipeline, test velocity and win rate, on-time launches) and report progress to Marketing leadership.
What You'll Bring
Experience owning strategy for a high-traffic business-to-business software-as-a-service website, ideally one with many audiences and contributors.
A track record of setting an experimentation roadmap and running a program that delivered measurable conversion or pipeline lift.
Experience running website launches across design, content, product marketing and engineering teams.
Skill at turning analytics, research and A/B test results into clear priorities.
The ability to lead through influence: you build credibility with designers, engineers and marketers, and act as a partner, not a gatekeeper.
Technical fluency with modern websites and content management systems, enough to make tradeoffs with engineers. You don't need to write production code.
Curiosity about AI and experience using it to improve content or web workflows.
Clear, concise asynchronous writing and the ability to thrive in GitLab's all-remote, handbook-first culture.
Bonus points: experience marketing to developers, running localized sites, or working with technical search engine optimization (SEO) and answer engine optimization (AEO).
About the team
You'll lead through a dedicated team of specialists in UX design, technical SEO, AEO, marketing analytics, content, paid and campaigns, and partner with Marketing Engineering to ship.
If this role excites you but you don't meet every requirement, we still encourage you to apply.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$104,800
—
$176,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоseniorRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
Location: Georgia
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
Forward Networks is looking for an experienced Senior Mid-Market Sales Account Executive
Key Responsibilities
Prospecting & Pipeline Growth: Identify, qualify, and develop opportunities in mid-market and Mid-Market accounts through outbound outreach, inbound leads, and channel partners.
Value Selling: Engage customer executives to align Forward Networks solutions with enterprise-wide priorities in network, security, cloud infrastructure and digital transformation.
Full-Cycle Sales Ownership: Manage deals from discovery to close, with accountability for meeting and exceeding quarterly quotas.
Territory Planning: Build and execute a territory strategy that balances new customer acquisition with expansion opportunities in existing accounts.
Collaboration: Work closely with Business Development, Solutions Engineering, Customer Success, and Marketing to deliver exceptional customer experiences.
Market Awareness: Stay up to date on Forward Networks’s platform and the dynamic changes in the networking, security and cloud infrastructure space.
Qualifications
Experience: 6+ years of B2B software/SaaS sales experience, with success closing new business and growing accounts in the Mid-Market or mid-market segment.
Track Record: Consistently achieved or exceeded quotas in a competitive sales environment.
Skills:
Strong communication, negotiation, and presentation abilities.
Comfort engaging with both business and technical stakeholders, from directors to VPs.
Ability to manage multiple deals simultaneously with strong organizational skills.
Tools: Familiarity with Salesforce, LinkedIn Sales Navigator, and other modern sales tools.
Mindset: Ambitious, coachable, entrepreneurial, and energized by building relationships and driving growth.\
Background in computer networking, security and/or SaaS platforms
Experience supporting technical stakeholders such as network engineers, security engineers and respective management in those areas.
Knowledge of consultative/solution-selling methodologies (MEDDICC, Challenger, or SPIN)
Prior success in scaling technology adoption within mid-market customers.
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
Forward Networks is looking for an experienced Senior Mid-Market Sales Account Executive
Key Responsibilities
Prospecting & Pipeline Growth: Identify, qualify, and develop opportunities in mid-market and Mid-Market accounts through outbound outreach, inbound leads, and channel partners.
Value Selling: Engage customer executives to align Forward Networks solutions with enterprise-wide priorities in network, security, cloud infrastructure and digital transformation.
Full-Cycle Sales Ownership: Manage deals from discovery to close, with accountability for meeting and exceeding quarterly quotas.
Territory Planning: Build and execute a territory strategy that balances new customer acquisition with expansion opportunities in existing accounts.
Collaboration: Work closely with Business Development, Solutions Engineering, Customer Success, and Marketing to deliver exceptional customer experiences.
Market Awareness: Stay up to date on Forward Networks’s platform and the dynamic changes in the networking, security and cloud infrastructure space.
Qualifications
Experience: 6+ years of B2B software/SaaS sales experience, with success closing new business and growing accounts in the Mid-Market or mid-market segment.
Track Record: Consistently achieved or exceeded quotas in a competitive sales environment.
Skills:
Strong communication, negotiation, and presentation abilities.
Comfort engaging with both business and technical stakeholders, from directors to VPs.
Ability to manage multiple deals simultaneously with strong organizational skills.
Tools: Familiarity with Salesforce, LinkedIn Sales Navigator, and other modern sales tools.
Mindset: Ambitious, coachable, entrepreneurial, and energized by building relationships and driving growth.\
Background in computer networking, security and/or SaaS platforms
Experience supporting technical stakeholders such as network engineers, security engineers and respective management in those areas.
Knowledge of consultative/solution-selling methodologies (MEDDICC, Challenger, or SPIN)
Prior success in scaling technology adoption within mid-market customers.
The expected On-Target Cash Earnings for this role is between $250000 and $270000 per year. Within this range, individual pay is determined by several factors, including but not limited to job-related skills, work experience, and relevant education/training.
Location: Novi Sad, South Bačka, Serbia, EMEA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We’re looking for a Staff Software Engineer to join
Cloud Signals
, the team behind the systems that measure, bill, and talk to our customers across the dbt platform and, more and more, the combined Fivetran + dbt product.
Cloud Signals owns:
Billing and usage metering:
turning product activity into accurate, auditable usage and billing data, and leading the integration of Fivetran and dbt billing into one consolidated system.
Vortex, our telemetry and event pipeline:
high-volume event ingestion that feeds the warehouse, product analytics, and downstream systems.
The Notification System:
the shared service that sends transactional and product notifications (email, in-app, Slack) for teams across the platform.
Usage and admin reporting:
giving customers clear visibility into consumption as we move toward consumption-based pricing.
These systems are on the critical path for revenue and customer trust. As a Staff engineer you’ll set technical direction across them, take on the hardest cross-team problems, and help raise the bar for engineering across the area.
Technologies You’ll Use
Python and TypeScript for backend services and APIs (Rust, Go, or Java experience also welcome)
Relational databases (PostgreSQL) and cloud data warehouses (Snowflake)
Event streaming and messaging systems (Kafka or similar) for high-throughput telemetry and usage pipelines
AWS (plus exposure to GCP or Azure), Docker, and Kubernetes
Terraform for infrastructure as code
Datadog for observability, alerting, and on-call
Third-party billing and payment platforms, plus internal and public REST APIs
AI coding assistants and agents (e.g., Claude Code) as part of everyday development
What You’ll Do
Own the technical direction for Cloud Signals’ systems: set architecture, write and socialize design docs, and turn ambiguous business goals (consolidated billing, consumption pricing, telemetry expansion) into clear, staged technical plans.
Lead the design and delivery of the Fivetran + dbt billing integration: data models, usage pipelines, reconciliation, and migration strategy, so that every customer is billed correctly and on time.
Evolve Vortex into a reliable, cost-efficient, scalable event platform: onboard new event types, cut operational dependencies and cost, and make sure data lands in the warehouse correctly and observably.
Grow the Notification System into a dependable shared service that other teams can adopt easily.
Work closely with Product, Finance, RevOps, Data, and partner engineering teams across both companies, often filling gaps in specs and prototyping to test ideas before you commit to a direction.
Raise operational excellence: define SLOs, improve alerting and runbooks, take part in on-call, and lead incident response and blameless postmortems for business-critical systems.
Mentor engineers at every level, give thoughtful code and design reviews, and set an example for engineering practices, including effective, responsible use of AI tools in the SDLC.
Work across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions.
Skills We’re Looking For
8+ years building and operating production software, with a track record of technical leadership on large, cross-team projects
Deep experience designing distributed systems and backend services, with a strong focus on correctness, idempotency, and data integrity
Hands-on experience with event-driven architectures and streaming or messaging systems (e.g., Kafka) at high volume
Strong knowledge of relational databases and data modeling, plus experience with cloud data warehouses such as Snowflake
Proven ability to design, build, and consume APIs and integrate with third-party systems
Production experience with at least one major cloud provider (AWS preferred), containers and orchestration (Docker, Kubernetes), and infrastructure as code (Terraform)
A strong operational mindset: observability (Datadog or similar), SLOs, on-call, incident management, and leading systems through migrations without downtime
The ability to spot design flaws in existing systems and lead incremental improvements while still shipping
Excellent written and verbal communication: you write clear design docs, align stakeholders with different priorities, and explain technical trade-offs to non-technical partners
Fluency with AI code assistants and coding agents for building features, fixing bugs, testing, and investigation, and with conversational AI (Claude, ChatGPT, internal chatbots) for researching, writing, and reviewing SDLC artifacts like TDDs, PRDs, postmortems, test plans, and proposals
Bonus Skills
Experience with billing, metering, or usage-based pricing systems (e.g., Metronome, Stripe, or in-house rating and invoicing)
Experience building telemetry or analytics pipelines (e.g., Snowplow, Iceberg, lakehouse architectures)
Experience building notification or messaging platforms (email, in-app, webhooks) at scale
Experience with data processing (ETL/ELT), dbt, or other modern data stack tools
Experience leading platform consolidation or system integration after a merger or acquisition
#LI-IM1
#LI-HYBRID
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Journey Architect on GitLab's Digital Customer Outcomes team, you'll design journeys that turn meaningful customer actions into retention, consumption and revenue outcomes. You'll own journey design and service blueprints for assigned customer cohorts, products or coverage models, leading cross-functional work from design through launch. Digital Orchestration builds and runs the journeys day to day; you'll remain accountable for their outcomes and ongoing improvement. You'll add design capacity to help priority journeys, including artificial intelligence (AI) and consumption journeys, launch in fiscal year 2028 (FY28).
What you’ll do
Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, AI-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Give every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner.
Measure journey coverage, step conversion, lift against comparison groups, meaningful actions, recovery after interventions, time to value and influence on retention. Track partner adoption of the shared journeys and blueprints.
Apply the framework and standards set by the Lead Journey Architect, and help improve them based on what your journeys teach the team.
What you’ll bring
Experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals and success metrics, and interpreting funnel conversion and test results.
Experience leading cross-functional work through launch without direct authority.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
About the team
The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. You'll work day to day with the Lead Journey Architect, Digital Orchestration and the Digital Outcomes team's Data/Insights partner, alongside CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services. You'll bring these partners together around shared journeys and blueprints so customer touchpoints line up rather than compete.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement.
What you’ll do
Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28).
Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints.
Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models.
What you’ll bring
Senior experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests.
A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
About the team
The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates based in the US and Canada only, within the Eastern or Central time zones.
The Opportunity:
As a Senior Full-Stack Engineer on the
Grafana Catalog
team, you will help grow the Grafana plugin ecosystem. Plugins are how Grafana connects to almost any data source, panel type or app, and the catalog has more than 300 of them from Grafana Labs, commercial partners and the open source community.
We own the full plugin lifecycle. Developers build plugins with our tooling, publish them to the catalog, and users discover, install and update them in Grafana and Grafana Cloud. We are also building the
Grafana Marketplace
, which lets partners and independent developers sell their plugins to Grafana users. It is in pilot today and you will help us take it from there.
What You’ll Be Doing:
Some of the things we own:
The Grafana Marketplace: paid plugins, publisher onboarding, and how customers buy and get access to them
The plugin catalog in grafana.com and inside Grafana, where users search, compare and discover plugins
Plugin installation and management in Grafana and Grafana Cloud
Plugin delivery: publishing, signing, validation and the CDN that serves plugins to every Grafana Cloud instance
Plugin review: every plugin published to the catalog goes through our review process before it reaches users
Developer tooling and
developer portal
that helps develop the plugins
A typical “day in the life” could include:
Building new Marketplace features across the Grafana frontend, our Go services and grafana.com
Improving how users find and install plugins, for both humans and agents like Grafana Assistant
Making it easier and faster for developers to build, test and publish plugins
Automating and improving the review process that every published plugin goes through
Supporting the operations and reliability of plugin installs and delivery in Grafana Cloud
Talking to plugin developers and partners and turning their feedback into roadmap items
Coming up with suggestions for process improvements
Working closely with the rest of the Grafana Division
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What Makes You a Great Fit:
You know how to transform ideas into working code, you are able to design a solution, get feedback and deliver large projects.
You are a self-driven individual who understands the power of feedback loops in making roadmap decisions and driving our product forward.
You are a motivated self starter with a bias towards action, and willing to take on any challenge
You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs.
You are an excellent communicator and you enjoy collaboration
You are comfortable working in a remote-first company
Requirements:
Solid experience with Golang & Typescript
Experience with React and building user-facing web applications
Experience with Kubernetes & microservices
Experience writing clean, robust, and performant software that is easily maintained by others
Experience participating in an on-call rotation and performing operations/SRE tasks
Bonus Points For:
You have built or published a Grafana plugin
You have worked on a marketplace, app store or package registry, or on billing and licensing
You have built developer tooling such as CLIs, SDKs or CI pipelines used by other engineers
You have strong experience working with a Product Manager or external stakeholders
In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $167,143 - $200,572. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates based in the US and Canada only, within the Eastern or Central time zones.
The Opportunity:
As a Senior Full-Stack Engineer on the
Grafana Catalog
team, you will help grow the Grafana plugin ecosystem. Plugins are how Grafana connects to almost any data source, panel type or app, and the catalog has more than 300 of them from Grafana Labs, commercial partners and the open source community.
We own the full plugin lifecycle. Developers build plugins with our tooling, publish them to the catalog, and users discover, install and update them in Grafana and Grafana Cloud. We are also building the
Grafana Marketplace
, which lets partners and independent developers sell their plugins to Grafana users. It is in pilot today and you will help us take it from there.
What You’ll Be Doing:
Some of the things we own:
The Grafana Marketplace: paid plugins, publisher onboarding, and how customers buy and get access to them
The plugin catalog in grafana.com and inside Grafana, where users search, compare and discover plugins
Plugin installation and management in Grafana and Grafana Cloud
Plugin delivery: publishing, signing, validation and the CDN that serves plugins to every Grafana Cloud instance
Plugin review: every plugin published to the catalog goes through our review process before it reaches users
Developer tooling and
developer portal
that helps develop the plugins
A typical “day in the life” could include:
Building new Marketplace features across the Grafana frontend, our Go services and grafana.com
Improving how users find and install plugins, for both humans and agents like Grafana Assistant
Making it easier and faster for developers to build, test and publish plugins
Automating and improving the review process that every published plugin goes through
Supporting the operations and reliability of plugin installs and delivery in Grafana Cloud
Talking to plugin developers and partners and turning their feedback into roadmap items
Coming up with suggestions for process improvements
Working closely with the rest of the Grafana Division
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What Makes You a Great Fit:
You know how to transform ideas into working code, you are able to design a solution, get feedback and deliver large projects.
You are a self-driven individual who understands the power of feedback loops in making roadmap decisions and driving our product forward.
You are a motivated self starter with a bias towards action, and willing to take on any challenge
You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs.
You are an excellent communicator and you enjoy collaboration
You are comfortable working in a remote-first company
Requirements:
Solid experience with Golang & Typescript
Experience with React and building user-facing web applications
Experience with Kubernetes & microservices
Experience writing clean, robust, and performant software that is easily maintained by others
Experience participating in an on-call rotation and performing operations/SRE tasks
Bonus Points For:
You have built or published a Grafana plugin
You have worked on a marketplace, app store or package registry, or on billing and licensing
You have built developer tooling such as CLIs, SDKs or CI pipelines used by other engineers
You have strong experience working with a Product Manager or external stakeholders
In Canada, the OTE (On-Target Earnings)/Base compensation range for this role is CAD $170,247 - $204,297. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform.
Some examples of our projects:
Implementing automated outreach sequences to engage customers throughout their renewal lifecycle
Enhancing customer experience by integrating adoption data and personalized communications into renewal processes
What you’ll do
Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion.
Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences.
Monitor customer health and adoption data to forecast renewal opportunities accurately.
Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals.
Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them.
What you’ll bring
Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes.
Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention.
Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies.
Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences.
Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively.
Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement.
Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction.
We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes.
About the team
The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the
Renewals Manager Handbook
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Manager, Customer Success Managers
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success Managers
, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success Management
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Utah | Hybrid
Hybrid -
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
Essential Job Duties
As a Sales Operations Manager at BambooHR, you’ll help our revenue organization improve sales productivity, efficiency, and effectiveness by optimizing sales processes, systems, and operational workflows. You’ll partner with Sales leadership and cross-functional teams to understand operational challenges, translate business requirements into scalable solutions, and execute initiatives that support revenue growth.
Reporting to Brennen Russon, Sr. Manager, Sales Operations, this is an individual contributor role with no supervisory responsibilities. You’ll balance business partnership and project ownership with revenue technology administration, troubleshooting, and ongoing operational support.
You will:
Partner with Sales leadership and assigned sales segments to understand business needs, address operational challenges, and improve sales processes, productivity, and performance.
Evaluate workflows, identify inefficiencies and root causes, and design scalable process improvements and automations that reduce manual work.
Support the implementation, administration, integration, and optimization of revenue technologies, including Salesforce-connected applications and sales productivity tools.
Partner with the internal Salesforce Administration team to scope, troubleshoot, test, and implement enhancements, automations, and fixes that meet business requirements.
Independently manage operational projects from requirements gathering and solution design through implementation, testing, documentation, and stakeholder communication.
Support sales processes, lead and opportunity management workflows, territory assignments, and rules of engagement.
Investigate and resolve system, process, and data issues affecting sales productivity or revenue flow. Assist with the Sales Operations helpdesk queue as needed, prioritizing revenue-impacting issues.
Collaborate with Sales, Marketing Operations, Revenue Analytics, Salesforce Administration, and other partners to align solutions with broader business objectives.
Use Salesforce reporting and operational data to identify trends, investigate issues, evaluate process effectiveness, and measure results after launch.
Maintain clear documentation of business processes, system configurations, workflows, and dependencies to support knowledge sharing and sustainable operations.
Help stakeholders prioritize competing needs by explaining expected impact, capacity constraints, and dependencies, and recommend maintainable solutions.
What You Need to Get the Job Done
Relevant experience: 3+ years in Sales Operations, Revenue Operations, Business Operations, Salesforce Administration, or a related role.
Salesforce knowledge: Strong working knowledge of leads, contacts, accounts, opportunities, reporting, and core sales workflows.
Systems and process experience: Experience supporting, improving, or administering sales processes, business systems, or revenue technologies.
Solution design: Demonstrated ability to translate business requirements into practical, scalable operational solutions.
Analytical problem-solving: Ability to investigate complex issues, identify root causes, and recommend effective solutions using data and sound judgment.
Process improvement: Experience identifying opportunities for automation, reduced manual effort, and improved operational efficiency.
Project management: Strong skills in requirements gathering, planning, testing, documentation, and implementation.
Communication and partnership: Clear verbal and written communication, including explaining technical or complex information to nontechnical stakeholders, and experience collaborating with business leaders and cross-functional teams.
Organization and ownership: Strong attention to detail, the ability to manage competing priorities, and a proactive approach to independently owning responsibilities and following through.
Adaptability: Willingness to learn new technologies, business processes, and operational responsibilities as organizational needs evolve.
What Will Make Us REALLY Love You
Hands-on LeanData administration, including building, modifying, troubleshooting, or optimizing routing graphs; LeanData Fundamentals or Advanced certification.
Salesforce Administrator certification or advanced Salesforce configuration experience.
Experience administering or implementing tools such as Outreach, ZoomInfo, LinkedIn Sales Navigator, Chili Piper, Attention AI, Clay, 1Mind, or similar platforms.
Experience with lead routing, territory management, lead-to-account matching, opportunity management, and sales rules of engagement.
Experience supporting inbound acquisition, outbound sales, account management, or customer expansion, particularly in a B2B SaaS organization with complex sales processes.
Familiarity with forecasting, pipeline management, the opportunity lifecycle, and sales performance reporting.
Experience with Salesforce integrations, workflow automation, revenue technology architecture, implementations, migrations, or cross-functional process improvements.
Experience using AI and automation to streamline operational workflows, improve efficiency, and reduce manual work.
A bachelor’s degree in Business Administration, Information Systems, or a related field is preferred, but not required.
What You'll Love About Us
A
Great Company Culture
that has been recognized by multiple organizations like
Inc
, and
Salt Lake Tribune
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Check out all our
benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy,
click here
.
Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our
General Privacy Notice
and
California Privacy Notice
for more details.
See our
AI Guidelines for Candidates
for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.
Location: Salt Lake City, Utah
Workplace: onsite
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
The Inside Sales Account Executive is a quota-carrying individual contributor who owns a defined book of business made up of existing Filevine customers. You will drive growth within your book by expanding adoption and selling additional Filevine products, with a particular focus on LOIS and our AI capabilities. This is a high-velocity, consultative inside sales role: you will manage a large portfolio of accounts, run most of your work by phone, video, and email, and close as much business as possible.
Responsibilities:
Own a book of business and manage the full sales cycle for expansion and upsell opportunities within it
Drive adoption of LOIS and Filevine’s AI capabilities by helping customers understand how AI can transform their day-to-day legal work
Identify whitespace and growth opportunities across your accounts, including additional users, new products, and new LOIS capabilities
Run discovery conversations to understand each customer’s evolving workflows, goals, and challenges, and align Filevine solutions to them
Share new insights that help customers evaluate options and see the value of expanding their investment in Filevine
Prepare and tailor messaging and demos for customers across practice areas and firm sizes
Guide customers through the purchasing process and keep deals on agreed-upon timelines
Partner with Customer Success, Support, and Account Management to coordinate outreach and ensure a seamless customer experience
Accurately forecast quarterly and annual performance, and report on activity and pipeline metrics
Maintain accurate, up-to-date records in the CRM to manage your pipeline
Learn and consistently apply our sales process to manage your business and increase your effectiveness
Consistently meet or exceed quota within the specified time frame
Qualifications:
3-5+ years of experience in inside sales, account management, or SaaS sales, ideally with experience managing an installed base or book of business
Experience with upsell and cross-sell motions in a high-volume, transactional-to-mid-market environment
Strong track record of managing daily, weekly, monthly, and quarterly objectives across a large number of accounts
Skilled in discovery, pipeline management, account planning, and overcoming objections
Excellent written and verbal communication, presentation, and listening skills
Strong organizational and time management skills, with the ability to prioritize across a large portfolio
Proficiency in Salesforce or a similar CRM
Desire to join a fast-growing company, work hard, and do great things
Experience in legal tech, AI products, or the legal industry is a plus
In office position
In addition to the qualifications listed above, we expect that our team members have the following:
Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
Must be able to work in office 5 days a week in our Sugarhouse, UT location
Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.
Compensation Information: OTE $175,000 with a 40/60 split with uncapped commissions and tiered accelerators.
The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
Location: Warsaw, Poland
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.
If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
WHY BOX NEEDS YOU?
Metadata is a key component of the Box Intelligent Cloud, enabling customers to add additional context to their files and transforming them into actionable content. In the current iteration, it's used to organize, discover, annotate, secure, and retain content. Metadata Platform adoption continues to grow exponentially as more Box products, like Shield, Relay, Forms, Sign, Governance, etc, rely on it internally and as our customers continue to build custom applications leveraging it.
But, we've only scratched the surface of what's possible. That's where you come in!
As we embark on the mission to deliver a next-generation Metadata Platform, we're looking for a Senior Software Engineer to join us and play a pivotal role. You'll have the opportunity to work with a team of talented, collaborative, and fun engineers, solving some of the toughest challenges, as we build out the future of intelligent content management in the cloud. The work you do will have an immediate and lasting impact on the productivity of millions of users, at some of the most important enterprises of our time.
WHAT YOU'LL DO
Lead design and implementation efforts for new components of our platform, from the ground up.
Design and implement scalable services with a focus on reliability, observability, operability and efficiency.
Collaborate with partner teams and domain architects on system design and services integration.
Work with cutting-edge technologies like Kubernetes, Docker, BigTable, and Istio.
Be heavily involved in setting the platform vision and defining feature roadmaps.
Mentor other engineers and contribute to team growth and development.
Strengthen engineering processes, principles, and culture within the team and across Box, by championing a culture of learning, continuous improvement, and blameless retrospection.
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
WHO YOU ARE
You have 5+ years of professional software development experience.
You have extensive experience deploying and operating microservices in a cloud environment.
Good understanding of scalability and observability practices.
Proficient in Java, familiarity with other scripting languages like Python, Scala or PHP is a plus.
Skilled in designing and developing APIs.
Proficient with NoSQL databases such as MongoDB.
You have experience working with message queues and/or streaming data systems like Kafka/PubSub.
Experience deploying and operating microservices on Kubernetes.
You are the technical expert and provide guidance to your team on best practices, coding standards, and complex technical issues.
You have experience in mentoring and coaching engineers and provide technical feedback.
Proficiency in spoken and written English.
BONUS POINTS FOR
Experience with Google Cloud Platform (GCP), Amazon Web Service (AWS) or Azure.
METHODOLOGY
Agile management - Scrum
Issue tracking tool - Jira
Knowledge repository - Confluence
Code reviews - GitHub Enterprise
Version control system - GIT
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of
3 days per week, with a focus on Tuesdays, Wednesdays, and Thursdays
. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
For details on how we protect your information when you apply, please see our
Personnel Privacy Notice
.
For more details on how Box Poland protects your information, please see our
Supplemental Personnel and Candidate Privacy Notice
.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage
here
.
#LI-EMEA
#LI
-GW1 #LI-hybrid
Location: Sao Paulo, Brazil
Workplace: fully
Must Love Dogs!! 🐕🦺
At Tribe Wellness Sales, we’re on a mission to help pets live longer, healthier lives through supplements that actually deliver. But here’s the catch: too many pet owners grab a product online and then flounder—unsure how to use it or missing the guidance to make it work. That’s where you, our Product Sales Specialist (called a Protocol Review Specialist in our world), make the difference. Without you, pets miss out on better health, owners lose confidence, and our mission stalls. With you? You’re the spark that turns a purchase into a transformation—for pets and their people.
What You'll Do:
Sell:
You’ll sell products and services for our pet client, a company built for pet owners, by pet owners, with over a million happy dogs and growing!
Grow:
Work with a broad range of potential customers, transforming clients’ prospects into brand loyalists.
Learn:
Work closely with our dedicated leaders, leveraging our top-notch training resources to master the art of selling and representing Tribe's ethos.
Earn:
Operate with no cap on commission, providing limitless earning potential to integrate with our operations seamlessly.
Live:
Work from home in a global remote environment to have more time for what really matters, because commutes aren't fun.
Sales Ethics:
We are highly compliant and sell ethically, following all regulatory requirements, never overpromising what a product can do or making unsubstantiated claims.
Brand Integrity:
We partner with brands that care about what their selling, working with those who sell products of the highest quality and follow strict regulations.
What's In It For You:
Earnings:
This is a commission-only role. You'll have between 12 -15 appointments scheduled for you each day (more if you want them and you're closing sales). You'll earn 14%-17% of net sales (20-24.5% of GP). Each sale ranges from
$250-$2,500
. There is no cap on commissions.
The Tribe Tool Kit:
We have a battle-tested tool kit we provide for all our sales consultants, including Rippling, Vonage, and Salesforce, ensuring you're primed for success the second you hit the phones.
Remote Work:
You’ll have the freedom of a fully remote position, allowing for a work-life balance that suits your lifestyle.
Be Part of the Tribe:
No matter your title, you’ll join a community that values partnership, advocacy, and growth. We believe in nurturing our team members and fostering an environment of collaboration, support, and mutual success.
What We’re Looking For:
Highly-driven self starters, who are motivated by growth opportunities and the drive to excel in sales, with the knowledge, background, or raw passion around health and wellness.
Excellent verbal and written skills, with top-notch communication skills and a knack for building genuine connections.
The ability to work 40 hours per week (8 hours per day) starting at 8 AM CST.
Reliable internet and equipment are required.
Because this position involves frequent phone and video calls, you’ll need a setup that can support clear, uninterrupted conversations.
This means you should have:
A fast and reliable laptop or desktop computer, with a working mic, camera, and a headset, so you can comfortably run our call system, Salesforce, and Zoom at the same time.
Ethernet connection strongly preferred because it provides the most consistent call quality. (Usually requires only an inexpensive cable you plug into your desktop/laptop and modem.)
Enough dedicated internet speed to support calls and video without freezing, delays, or dropped audio.
Minimum
[10] Mbps download / [5] Mbps upload
of dedicated bandwidth, with
latency under ~150ms, jitter under ~30ms, and packet loss under ~1%
.
Join us if you’re ready to play a pivotal role in reshaping the world of pet health and wellness while thriving in a growth-centric global environment with amazing people. If that sounds like you,
Tribe Wellness is your tribe.
Apply today and work with a very different type of company.
#li-remote
Location: Berlin Office
Workplace: Hybrid
About The Role
Taktile empowers financial institutions to transform into truly AI-native organizations. We're growing rapidly with enterprise customers across banks and insurance companies, and we're looking for an People Ops Intern to be Taktile's ambassador to our future employees.
You will collaborate closely with our People team to ensure the efficient management of the employee lifecycle, from onboarding to ongoing feedback and support. You will play a crucial role in maintaining our HR systems, keeping employee data accurate, and supporting the administrative tasks that keep our people operations running smoothly. By handling these essential tasks, you will contribute significantly to shaping the company's growth and ensuring we maintain a high standard of employee satisfaction and performance. You will work closely with colleagues across all departments to manage various People activities.
What You'll Do as a People Ops Intern
- Employee Onboarding: Once candidates join our team, take the lead in preparing and coordinating first-day agendas for new hires, managing communication to ensure a smooth onboarding experience.
- Database and Profile Management: Maintain and update HR-related content on our internal databases and manage employee profiles in our HRIS (HiBob), ensuring all data is accurate and up-to-date. This is crucial for consistency and compliance with company policies.
- Administrative Support: Prepare documents for various processes (internal transfers, mobility, etc.).
- Employee Benefits Management: Assist in managing and communicating benefits for employees, ensuring they are well informed about their entitlements and processes.
- General People Support: Assist with any People-related queries, providing timely and accurate information to employees and managers.
- Process Improvement & AI Enablement: Help identify opportunities to streamline People workflows, including building and refining AI tools (e.g. Claude skills) to make our people operations more efficient.
About You
- Strong time management and multitasking abilities.
- Strong attention to detail and commitment to data accuracy.
- Collaborative attitude and willingness to assist team members in achieving common goals.
- Excellent verbal and written communication skills in English (German is a plus).
- Excited to learn about new concepts, tools, and processes and eager to challenge the status quo.
Ideal Qualifications (but not required)
- Bachelor's degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience).
- Familiarity with HR software and tools.
What We Offer
- Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
- Make an impact and meaningfully shape an early-stage company.
- Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
- Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
Our Stance
- We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
- We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.
About Us
Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com.
About Your Employment.
Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.
Your Privacy.
Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.
How we use your data.
We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.
Legal basis (EU/UK applicants).
We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).
Retention.
If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.
Your rights.
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent.
Automated decision-making.
We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.
International transfers.
Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.
By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy https://taktile.com/applicant-privacy-policy. To exercise your rights or ask questions, contact privacy@taktile.com
Location: Intellias
Meet your recruiter
Khrystyna Derpak
khrystyna.derpak@intellias.com
https://www.linkedin.com...
Vacancy details
AI/ML Engineering
Data Scientist
Senior
Bulgaria, Croatia, Poland, Portugal, Spain
Remote
APPLY NOW
REFER A FRIEND
Let’s breathe life into great tech ideas! With 3,000 people globally, Intellias is a company where benchmark technological solutions are born. Join in and take your part in digitalizing the world.
What project we have for you
Join a transformative data and AI platform initiative aimed at modernizing enterprise-scale capabilities and enabling real-time decision-making. This project delivers a comprehensive roadmap covering AI, MLOps, data governance, and platform scalability, supporting a shift towards data-first operations and intelligent automation.
What you will do
Platform setup.
With customer’s platform team, provision and configure the Databricks environment in customer’s cloud account: catalog and permissions, compute (including GPU), secrets, experiment tracking.
Secure data ingestion.
Build repeatable ingestion of raw verification outputs and document images: parsing, pseudonymisation, data-quality checks, schema handling.
Feature engineering at scale.
Implement the feature tables:
batch image-embedding jobs;
exact and approximate linkage keys;
cross-transaction and velocity aggregates;
pseudonymous entity resolution.
Modelling support.
Implement feature-selection and mixed-data clustering methods. Run model comparisons and stability tests, and support density-model training runs.
Automation.
Orchestrate the end-to-end pipeline as a scheduled, idempotent, re-runnable workflow.
Monitoring.
Set up the data-quality and drift-monitoring prototype, with alerting, on feature and score tables.
Privacy engineering.
Implement access controls, provenance fields, lineage and the scripted deletion procedure. Confirm that no raw personal data reaches the analytic layer.
Documentation and handover.
Write runbooks and give a live walkthrough, so engineers can operate everything independently
What you need for this
PySpark & Spark SQL:
Nested-JSON flattening (explode, structs),`mapInPandas` / pandas UDFs, window functions for velocity and distinct-count aggregates, partitioning and performance tuning
Databricks:
Unity Catalog (catalogs, schemas, grants, column masks, tags, lineage), external locations on S3, cluster / compute policies incl. GPU, Auto Loader, Delta (MERGE, time travel, VACUUM), Workflows, Repos, secret scopes
AWS:
S3, IAM roles / instance profiles, KMS decryption in jobs, Secrets Manager, basic cost awareness
Data engineering for ML:
Medallion design (Bronze / Silver / Gold), schema evolution, idempotent loads, DQ profiling, Feature Engineering in UC (feature tables)
Pseudonymisation in pipelines:
HMAC tokenization with per-key-type keys, normalisation (Unicode NFKD, case, token sort), phonetic keys, never logging raw values, scripted deletion (DROP / VACUUM / secret destruction)
Entity resolution (implementation):
Blocking / candidate generation with exact and approximate keys, edit-distance tolerance, match scores, surrogate IDs, conflict counting rather than merging
Image processing at scale:
Running a GPU batch job that decrypts, crops and embeds images in memory (PyTorch / timm), PCA, LSH bucketing
Mixed-data clustering:
Hands-on:
`kmodes` (k-prototypes), `gower` + `kmedoids` with sampling, R `kamila` on Databricks, `StepMix` (latent class), bootstrap ARI
Bayesian statistical analysis:
Hands-on experience applying Bayesian methods to real-world data problems, including prior/posterior modelling, Bayesian inference, uncertainty estimation, and interpretation of probabilistic results.
Feature selection:
Mutual information, correlation pruning, PCA. Can run a BPSO / GA search with`mealpy`
MLOps & monitoring: M*Lflow experiments and registry (aliases),
Lakehouse Monitoring
* (profile and drift metrics on Delta tables), SQL alerts, PSI / JS divergence
Handover:
Writes runbooks and README-level documentation. Leaves a single end-to-end Workflow that someone else can run
Nice to have
Experience with AssureID / identity-verification JSON outputs.
PyOD and basic PyTorch training (to support A on the VAEs in week 2).
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
AWS
Python
Location: Worldwide; Kazakhstan; Armenia; Indonesia; Georgia
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time
“Great Place to Work”
winner (USA & Japan, 2024–2025) and a
Top-5 Company for Work-From-Anywhere Jobs
(FlexJobs, 2025).
We are looking for a
Marketing Analyst.
Your main tasks will be:
Preparing various analytical sections (summary reports) on advertising campaigns to find ways to optimize;
Researching / Developing practical recommendations for improving key performance indicators of advertising campaigns;
Evaluation, review, and monitoring of the current A/B test. Provide accurate results and recommendations for further experiments.
Daily monitoring of key marketing performance indicators of products, advertising campaigns, timely notification in case of significant deviations from the norm, searching for and explaining the reasons;
Review and improvement of existing attribution, LTV marketing models;
Optimizing marketing reports/budgeting tools.
We expect from you:
Higher education (technical/mathematical/economic education);
Excellent knowledge of Google Sheets (free handling of pivot tables);
Good knowledge of BigQuery;
Knowledge of
mathematical statistics
is critical.
English level is B2+
;
Experience with BI tools (Tableau, SuperSet, etc);
Preference for candidates located in
APAC or nearby time zones
, with at least 3 hours of overlap with the team's working hours.
Will be a plus:
Experience with MS SQL;
Basic knowledge of Python;
Familiarity with web analytics tools such as Google Analytics and Google Tag Manager;
Experience working with Google Ads platforms and campaign analytics.
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
Location: France
Workplace: Hybrid
Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ?
Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance.
Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière.
Notre vision
Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes.
Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise.
Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement de leurs clients.
À propos de Pennylane
Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.
En 6 ans d'existence, nous sommes parvenus à :
💻 Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant
💰 Lever un total de 400 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début
👨👩👧👦 Passer de 7 cofondateurs à une équipe de 1200 collaborateurs, avec une note moyenne de 4,9/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!
🌍 Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible
🤝 Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Déjà plus de 1 500 000 TPE/PME et plus de 8000 cabinets d’expertise-comptable utilisent Pennylane en France !
🚀 Contexte & équipe :
Pennylane ouvre un poste de Strategy & Ops - Finance pour rejoindre l’équipe FinOps / Billing.
Rattaché.e au Team Lead Finance Strategy & Ops, tu seras le/la DRI des sujets transverses Finance (process & tooling internes) et de l’intégration des nouveaux périmètres produit (dont financial services) dans le run Finance.
Tu travailles en lien avec Product, Compliance, Accounting, Procurement, Data et les autres Ops Finance / Pennylane.
🎯 LES MISSIONS
- Nouveaux périmètres & scaling : intégrer les nouveaux produits / financial services et la croissance (volume, geo) dans les process Finance (facturation, cash, ownerships, rituels), sans créer de silo.
- Sujets internes Finance : piloter les chantiers transverses (ex. tooling Accounting × Procurement, fiabilisation des parcours internes) : diagnostic, design de process, déploiement et adoption.
- Pilotage & alignment : roadmap, priorisation, rituels et reporting auprès du management Finance ; orchestration cross-équipe (Finance LT, Product Billing, FST, Data).
- Industrialisation : documenter, automatiser et scaler les process pour absorber la complexité sans reinventer à chaque pic.
PROFIL RECHERCHÉ
- Tu as une expérience significative en Strategy & Ops, transformation ou conseil, idéalement en scale-up SaaS / fintech
- Tu sais passer d’un problème flou à un plan exécutable, puis livrer avec des stakeholders multiples
- Tu es à l’aise avec la data (Excel solide ; SQL ou appétence forte) et les process métier finance / ops
- Tu combines rigueur, priorisation et influence sans autorité hiérarchique
- Tu parles et écris en français et en anglais
NICE TO HAVE
- Expérience ou appétence forte pour l’IA / automatisation appliquée aux process ops
- Expérience en banque / services financiers / environnement régulé
PROCESS DE RECRUTEMENT
- Screening Interview avec Nathalie, Sr Business Recruiter pour 30 mins en visio
- Manager Interview avec Arthur, Team Lead Finance Ops pour 45 mins en visio
- Restitution du Business Case avec 2 membres de l'équipe Strat & Ops pour 1h en visio ou sur site
- Final Interview avec Eric, VP Strategic Initiatives & 1 membre du top management pour 45 mins en visio ou sur site
- Offre 🎉
🎁 CE QUE L’ON PEUT T'OFFRIR
🏥 Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
🍜 Des tickets restaurants (Carte Swile)
🏝 Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
🧑💻 Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
🏢 Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
💵 Une enveloppe de BSPCE
🏃♀️ Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
💻 Un Mac
🎉 Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous.
POUR T'ÉPANOUIR CHEZ PENNYLANE, IL FAUDRA
-Parler anglais (le niveau est évalué et apprécié en fonction du département auquel tu postules)
-Apprécier travailler dans un environnement en changement constant
-Faire de la collaboration une priorité au sein de son équipe ou avec d'autres parties prenantes
-Avoir un recul suffisant pour prioriser les actions à fort impact business dans son activité quotidienne.
Nous savons que certaines personnes sont moins susceptibles de postuler que d'autres si elles estiment ne pas remplir l'intégralité des critères.
Si tu hésites, nous t'encourageons à postuler quand même : qui sait, cela pourrait être le début d'une collaboration significative et durable !
Information importante à destination des candidat(e)s
Les tentatives d’arnaque au recrutement sont en hausse. Nous vous invitons à rester vigilant(e) lors de vos échanges.
Candidature uniquement via nos canaux officiels : postulez exclusivement via nos offres publiées sur nos supports officiels (site carrière, pages officielles partenaires).
Vérifiez systématiquement l’adresse e-mail de l’expéditeur : nos communications sont envoyées depuis des adresses professionnelles avec les domaine @pennylane.com http://pennylane.com ou @pennylane-partners.com .
Nous ne vous demanderons jamais de paiement, ni d’informations financières (coordonnées bancaires, paiement pour un entretien, achat de matériel, etc.) dans le cadre du recrutement.
Si une telle demande vous est faite, il s’agit d’une fraude. Nous vous invitons à ne pas répondre et à nous le signaler immédiatement."
Encourageant la diversité, équité et inclusion sous toutes ses formes, Pennylane offre un environnement de travail inclusif, bienveillant et propice à l’épanouissement, dans nos bureaux et en remote. Nous nous engageons à fournir les mêmes chances à tous nos candidats, indépendamment de leurs origines sociales et ethniques, genres, religions, orientations sexuelles ou handicaps.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
middleGeorgia
Work across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions; Novi Sad, South Bačka, Serbia, EMEA
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
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