Location: Алматы
Задачи
Настраивать активное сетевое оборудование и серверы;
Обеспечивать отказоустойчивую работу сети и каналов связи в ЦОДах и офисах;
Участвовать в настройке и сопровождении L4/L7 балансировщиков для сервисов внутри ЦОДов;
Участвовать в проектировании сетевой связности для Kubernetes-кластеров (BGP-пиринг с MetalLB и т. п.);
Обеспечивать мониторинг сети и Wi-Fi-оборудования и поддерживать его в актуальном состоянии;
Находить и устранять проблемы со связью, проводить глубокую диагностику на уровне пакетов (tcpdump, pcap) на сетевом оборудовании и серверах;
Автоматизировать рутинные операции по настройке и мониторингу оборудования;
Тестировать новое активное сетевое оборудование;
Внедрять и улучшать сетевые решения и процессы эксплуатации.
Требования
Понимание принципов построения сетей и работы стека протоколов TCP/IP;
Понимание устройства сетевого стека Linux и принципов маршрутизации в Linux;
Знание принципов работы протоколов динамической маршрутизации OSPF и BGP;
Понимание принципов работы туннелей и VPN (IPsec, WireGuard и др.);
Понимание принципов работы межсетевых экранов, маршрутизаторов и коммутаторов;
Умение диагностировать сетевые проблемы с помощью tcpdump, Wireshark и анализа pcap-дампов как на Linux-серверах, так и на активном сетевом оборудовании (захват трафика на портах, SPAN/mirror, встроенные средства захвата на Juniper, Huawei, Cisco и т. д.);
Опыт работы с системами мониторинга (Zabbix, VictoriaMetrics, Prometheus и др.);
Понимание принципов IaC и автоматизации конфигурации;
Готовность работать с технической документацией на английском языке;
Умение эффективно взаимодействовать с коллегами, находить общий язык с разными командами и выстраивать рабочую коммуникацию.
Будет плюсом
Опыт настройки и эксплуатации Enterprise Wi-Fi;
Опыт интеграции сетевого оборудования с внешними системами по протоколу RADIUS;
Опыт работы с операторами связи;
Понимание принципов работы L4 и L7 балансировщиков нагрузки, опыт настройки nginx, HAProxy или аналогов (health-check, схемы балансировки, терминация TLS, проксирование);
Понимание HTTP и TLS (handshake, сертификаты) и опыт диагностики их проблем;
Участие в диагностике VoIP (SIP/RTP, QoS, NAT) на уровне сети, без настройки самой телефонии;
Опыт интеграции Kubernetes с сетевой инфраструктурой, например MetalLB в режимах L2 и BGP;
Умение программировать или писать скрипты для автоматизации управления сетевым оборудованием и серверами.
Задачи:
— Обеспечить первичный контакт с лидами, квалификацию и предпродажу в переписках (Telegram/макс).
— Выполнять обзвон базы с целью квалификации.
Требования:
— Полная интеграция с CRM GetCourse и телефонией, например, OnlinePBX (Вазуп).
— Автоматическое сохранение переписок, записей звонков и логов в карточке клиента.
— Обеспечить бесшовный перевод на живого менеджера при негативе или сложных вопросах.
— Обучение ИИ-модели на основе скриптов и регламентов без «галлюцинаций».
Условия:
— В отклике ожидаются кейсы внедрения ИИ в нише EdTech, именно под GetCourse.
— Необходимо указать стек технологий (платформы для текста и голоса).
— Требуется предоставить сроки и стоимость настройки и поддержки.
Location: Doha
Workplace: Hybrid
ABOUT THE STUDIO
We're an AI-native venture builder for the Global South. We partner with founders who know their industry from the inside and co-build their ventures from first idea through to spin-out, covering product, design, engineering, and GTM.
ABOUT THE ROLE
Marketers Team (https://www.marketers.team/) is a Utopia Studio Co-Build company. This internship sits inside that company, not a general studio marketing track. As an Agentic Operator Intern with Marketers Team, you'll work with Dariya to build daily prototypes that make the company move faster: AI agents, automations, and working product surfaces used in live campaigns and founder work. Real work, real shipping, from day one.
WHAT YOU'LL DO
- Build and iterate prototypes every day for Marketers workflows
- Turn briefs into working agents, tools, and automations Dariya's team can use
- Operate inside live Marketers processes alongside the core team
- Own deliverables, not tasks
- Move fast, iterate, and ship things that actually get used
WHAT YOU BRING
- You've built something with AI, even if it's scrappy
- You think in specifics, not generalities
- You move without waiting to be told
- You can hold multiple things at once without dropping them
- You care about the details
No specific background or degree required. What matters is what you can build.
ENGAGEMENT
- Full-time, part-time, or volunteer
- Salary upon discussion
- Hybrid, based in Doha
INTERVIEW PROCESS
1. Chat with Dariya
2. Technical test (same submission format as our Agentic Operator Internship)
3. Offer
WHY THIS INTERNSHIP
Most internships put you on the edge of the work. This one puts you inside Marketers, shipping prototypes daily for a live team. You'll work directly with Dariya and the studio, and use AI to do work that would otherwise take a full team.
We believe innovation should be inclusive and globally distributed. Our team is built on openness, curiosity, and collaboration, with people from across the GCC, Africa, and Southeast Asia. We welcome talent from every background.
All roles are based in Doha, Qatar, with flexible hybrid options.
We believe innovation should be inclusive and globally distributed. Our team is built on openness, curiosity, and collaboration — with people from across the GCC, Africa, and Southeast Asia working together to build meaningful ventures.
All roles are based in Doha, Qatar, with flexible hybrid options and global travel opportunities (unless otherwise stated). We welcome talent from every background to join us in shaping the future of AI-native innovation.
Цель: Интеграция текстового и голосового ИИ менеджера для автоматизации продаж в онлайн-школе. В переписках (Telegram\макс): Первичный контакт с лидами, квалификация, предпродажа.
Location: Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue.
In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event.
What you'll do
Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model.
Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables.
Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone.
Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer.
Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention.
Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps.
Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution.
Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations.
What you'll bring
Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company.
A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans.
Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership.
The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams.
Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations.
Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms.
Availability for on-call coverage supporting executive escalations as part of a globally distributed team.
Nice to have:
Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting.
About the team
The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Сбор заготовок упаковочных коробок, соблюдение размеров и стандартов качества, выполнение производственных задач. Опыт работы в аналогичной сфере приветствуется, ответственность, трудолюбие, готовность работать в команде.
Zada: Tizim administratori lavozimi uchun ishchi qidirilmoqda.
Talablar:
— Kamida 6 yil ish tajribasi talab qilinadi.
— PHP, SQL, MySQL, PostgreSQL, Nginx, Apache, Linux, 1C, Bitrix, Windows Server texnologiyalari bilan ishlash tajribasi kerak.
Shartlar:
— Ish joyi Toshkent shahrida, ofisda (offline) ishlash.
— Maosh 8 000 000 dan 12 000 000 so'mgacha.
Qo'shimcha ma'lumotlar va ariza topshirish uchun havola: https://tashkent.hh.uz/vacancy/139105655
Мы в поиске системного администратора в нашу команду (в единственном лице). Обеспечение стабильной, безопасной и документированной работы всей ИТ-инфраструктуры компании, включая рабочие места пользователей, серверную инфраструктуру, сетевое оборудование, облачные и внешние сервисы, а также развитие и стандартизацию ИТ-процессов.
Location: Port of Spain, Trinidad and Tobago
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we’ve been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle – offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves – all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
Role Overview:
The Electromechanical Technician provides hands-on technical and operational support within the workshop, warehouse, yard, and field as required. The role supports equipment inspection, maintenance, repair, testing, preparation, and mobilization while ensuring work is completed safely, efficiently, and properly documented.
The position requires a self-driven and flexible individual capable of supporting multiple workshop activities with limited supervision.
Reports to:
Workshop Supervisor / Maintenance Supervisor
Level:
Technician II
Key Responsibilities
Perform preventive and corrective maintenance on mechanical, electrical, hydraulic, pneumatic, and electromechanical equipment.
Inspect, troubleshoot, repair, and function-test equipment and associated systems.
Support equipment preparation, mobilization, demobilization, and post-job maintenance.
Assist with multiple workshop scopes including maintenance, testing, inspection, equipment preparation, and general technical support.
Read and interpret electrical schematics, mechanical drawings, equipment manuals, and technical documentation.
Identify equipment defects and recommend required repairs, parts, or corrective actions.
Maintain accurate maintenance, inspection, defect, and equipment service records.
Prepare clear and professional technical reports covering work completed, findings, recommendations, and outstanding actions.
Use
Microsoft Word, Excel, Outlook, and Teams
effectively for reporting, tracking, communication, and coordination.
Assist with equipment, tools, spare parts, and consumable control within the workshop and warehouse.
Maintain good housekeeping and ensure tools, equipment, and work areas remain safe and serviceable.
Take ownership of assigned tasks and communicate progress, delays, material requirements, or technical concerns.
Support other workshop and operational activities as priorities change.
Follow company HSE procedures, risk assessments, work instructions, and manufacturer recommendations.
Requirements
Technical Diploma or Certificate in Electromechanical, Electrical, Mechanical Engineering, Industrial Maintenance, or similar discipline.
Preferably 2–3 years of relevant industrial, workshop, or maintenance experience.
Practical mechanical and electrical troubleshooting experience.
Ability to use hand tools, power tools, and electrical diagnostic equipment safely.
Ability to read technical drawings, schematics, and equipment manuals.
Competent in Microsoft Word, Excel, Outlook, and Teams.
Good written communication and report-writing skills.
Experience with hydraulic, pneumatic, electrical, pumps, compressors, generators, or similar industrial equipment is an advantage.
Key Competencies
Strong safety awareness
Mechanical and electrical troubleshooting
Good technical report writing
Microsoft 365 proficiency
Self-motivated and able to work with limited supervision
Good organization and attention to detail
Ability to manage and prioritize multiple tasks
Flexible and willing to support different workshop scopes
Good problem-solving ability
Strong teamwork and communication
Accountable for completing and closing out assigned work
Benefits
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Задачи:
— Проводить контроль качества сырья, вспомогательных материалов, полупродуктов на промежуточной стадии производства по утвержденным показателям.
— Проводить контроль качества субстанций и готовых лекарственных форм.
— Осуществлять анализ образцов при изучении стабильности лекарственных средств.
— Вести текущую документацию и протоколировать результаты измерений и испытаний.
— Осуществлять необходимые расчеты по проведенным анализам, испытаниям и исследованиям, анализировать полученные результаты.
— Соблюдать порядок подготовки к работе и эксплуатации установленного оборудования.
— Принимать участие в проведении аттестации/проверки контрольно-измерительных приборов.
— Принимать участие в разработке методик анализа, внутренней нормативной документации.
— Составлять список расходных реактивов и материалов, необходимых для деятельности ОКК.
Требования:
— Высшее образование (фармацевтическое, химическое, биологическое, медицинское).
— Опыт работы в отделе контроля качества от 3 лет.
— Знание правил и норм GMP, физико-химических методов анализа.
— Умение работать на ВЭЖХ, ГХ (детектор ПИД), ИК, СФ, работать с весами 5-го знака.
— Владение ПК: MS Office (Word, Excel), Labsolution, Openlab CDS.
— Английский язык – навыки чтения технической документации.
— Высокая обучаемость, ответственность, внимательность, умение работать в коллективе.
Условия:
— Оформление по ТК РФ, полный соц.пакет.
— График работы: 5/2, с 9:00 до 18:00.
— Место работы: Москва, м. Лухмановская.
— Полис ДМС включая стоматологию после испытательного срока (3 мес.).
Location: United States, Los Angeles, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology.
This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position.
Please note, flexibility is possible, but this is considered primarily an in-person role, reporting daily to offices located in Playa Vista, California.
Responsibilities
Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process
Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
Perform first and second level support and troubleshooting for workstation and mobile systems
Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation
Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams
Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization
Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable
Research new trends and technologies leading to testing and justification for deployment
Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies
Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions
Be eager to grow and develop new skills and tackle special projects as needed
Required Skills
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS
Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.)
Must understand and communicate system concepts to end users and technical teams
Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices
Ability to interact effectively with others on varying technical competency, vendors, management, and staff
Manages competing demands and changes approach or method to best fit the situation
Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise
Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed
Operates across multiple projects concurrently and assumes responsibility for implementation of projects
Preferred Experience
Linux and Mac OS experience are both a strong plus
Appreciation and experience in platform/computer/video gaming is preferred!
#LI-SMS
#LI-AM1
Avoid Recruitment Scams/Phishing Attempts:
Please be aware that any official outreach in response to your application will always be done from a
@sony.com email address
. Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying.
Anyone using an email that is not @sony.com is
not affiliated with us
and should be
reported
either
via the platform they are contacting you on
or
directly to your email service
as a phishing attempt/scam.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$41.35
—
$62.02 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About Beneficial Deployments
Beneficial Deployments ensures AI reaches and benefits the communities that need it most. We partner with nonprofits, foundations, and mission-driven organizations to deploy Claude in education, global health, economic mobility, and life sciences — focusing on raising the floor for those who need it most.
About the Role
We're looking for an Applied AI Architect to join Beneficial Deployments, focused on helping public health, global health and humanitarian organizations get real value from Claude. You'll be the technical lead for partners such as public health agencies and ministries of health, the institutes and NGOs that support them, and humanitarian organizations working in crisis settings. You'll help them find where Claude makes a real difference, from disease surveillance and outbreak response to health data, communications and program delivery, design solutions that fit their data, privacy and procurement rules, and turn early pilots into lasting deployments. What works for one partner becomes something the whole field can use.
Responsibilities
Serve as the primary technical advisor to a portfolio of health partners from discovery through deployment, turning their priorities into scoped use cases with clear measures of success.
Design and demo solutions with Claude, the API, Claude Science and Claude Code across surveillance, outbreak response, data analysis and public communications.
Guide partners through security review, data governance and procurement, from national agencies to field operations.
Run workshops, trainings and tabletop exercises that build AI fluency across partner teams.
Build reusable assets (reference designs, connectors, prompt and eval templates) so one partner's work helps the next.
Spot patterns across partners, bring field insight back to Product and Research, and help partners measure what changed.
Travel to partner sites for workshops, technical deep dives and relationship building.
You Might Be a Good Fit If You Have
3+ years in customer-facing technical roles such as solutions architecture, sales engineering, forward-deployed engineering or technical consulting.
Experience working with public health agencies, ministries of health, global health or humanitarian organizations, or similarly complex public institutions, including how they buy, adopt, and govern technology.
A track record of making technology stick inside slow-moving organizations with many stakeholders.
Hands-on experience building with LLM APIs: you can prototype a working demo. You don't need to write production code.
Clear written and spoken communication across a broad audience. The ability to explain technical tradeoffs to epidemiologists, program leads, field teams and executives.
Patience with long buying cycles, a knack for knowing how to make them go smoothly, and real care for public benefit.
Comfort operating in ambiguity: you bring clarity to fuzzy problems, wear multiple hats and do whatever it takes to further the mission.
Bonus if you've worked on disease surveillance, outbreak response, health information systems or emergency operations.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$240,000
—
$315,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - United States
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.
Scope of the Role:
At Innodata, we’re partnering with the world’s leading technology companies to build the future of generative AI and large language models (LLMs). We’re on the lookout for a smart, savvy, and curious Generative AI Specialist to join our global contributor community as part of our Subject Matter Expert (SME) on Demand program.
This is not a traditional full-time role. It’s a part-time, remote, flexible, project-specific opportunity designed for those who want to make a real impact—on their schedule. Whether you're a writer, linguist, educator, researcher, or just deeply passionate about language and logic, this role lets you contribute to cutting-edge AI development while maintaining control over your time.
You’ll be helping LLMs learn the intricacies of language and reasoning—not just how to write, but how to think. If you’ve ever dreamed of shaping the intelligence behind tomorrow’s technology, this is your chance.
This is more than just a gig—it’s a rare chance to help shape the future of AI from anywhere in the world, on your own terms.
What You’ll Own:
Rating/assessing the performance of AI models or algorithms based on their output or behavior through a set of evaluative questions.
Labeling elements of a piece of content rather than the content as a whole.
Assigning predefined categories or labels to items.
Evaluating the perceived quality and/or appropriateness of content
Generating labels to advance understanding of a concept, trend etc.
Creation of additional training data for machine learning models by applying transformations to the original data, such as modifying images (rotation, flipping, cropping), generating new text (paraphrasing, summarization), or altering audio/video signals (speed modification, pitch shifting) to reduce overfitting and increase dataset diversity.
Reviewing data and identifying whether or not a product feature works as intended based on the project's guidelines.
Labeling model outputs to identify if a piece of content is or isn't something. Examples: identify clickbait; identifying gaming videos; identifying branded content.
Ordering or ranking items based on a set of preferences or criteria.
Creating prompts or questions that will be used to generate responses from a language model or other AI system.
Projects that evaluate the relevance of content based on a relevancy scale (1-3, 1-5, etc.).
Generating responses to prompts or questions using a language model or other AI system.
Rewriting existing text while preserving the original meaning, often to improve clarity or style and adherence to guidelines.
Producing concise summaries of longer pieces of text or data.
Converting spoken language or audio content into written text.
Converting text or spoken language from one language to another.
Gathering and compiling various forms of data to be used for training, evaluating, or fine-tuning the AI models. This may include text, images, videos, audio files, or other types of digital content.
You’ll Thrive in This Role If You Have:
A Masters or PHD is required
Professional or Expert level proficiency (C1/C2) in English
The expected hourly salary range for this position is $25 p/hour, based on experience, skills, and qualifications.
Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at
https://consumer.ftc.gov/articles/job-scams.
If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at
verifyjoboffer@innodata.com
and consider reporting it to the FTC at
ReportFraud.ftc.gov
.
Location: United States- Longview, Texas
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs mid to expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary.
· Independently performs maintenance as per industry standards.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Complies with 5S and housekeeping standards.
· Drives and participates in CI activities - processes, results and cost savings.
· Updates records and reviews CMMS history.
· Troubleshoots and analyzes control systems to resolve software/ hardware and configuration problems.
· Utilizes predictive maintenance technologies to collect equipment performance data.
· Provides assistance to lower level technicians and leadership to small teams. Performs more advanced functions as a part of training and development.
· Completes on-the-job and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities, & Behaviors Required:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 3 years of related experience in general industry; or 5 years of related experience in general industry or successful completion of the ATS Technician Progression Program.
· Understands electrical, mechanical, fluid power and control systems. Can analyze problems and perform repairs.
· Must be able to use basic hand tools and specialized tools as appropriate
· May be required to travel.
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$27.37
—
$35.01 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy
here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí
here.
Location: Farmers Branch, TX
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Job Summary
The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required.
The Opportunity
Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
Manage all aftermarket support activities within assigned region.
Interface with building owners, general contractors, and service champions on technical matters.
Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
Perform critical software and hardware service updates to equipment in inventory or in the field as required.
Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
Research and provide accurate technical information for use in the development of technical training material.
Generate and conduct technical training sessions in both classroom and jobsite settings.
Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
Support aftermarket rework projects as needed.
Network with regional sales staff fostering technical relationships within respective coverage regions.
Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.
Qualifications
HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
Capable of managing regions and assigned service champions.
Proven experience setting goals and executing service support strategies.
Demonstrated proficiency in LG product line technical knowledge.
Proficiency in documentation creation and dispersion.
Able to travel up to 75%.
Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
Ability to troubleshoot in depth service issues via phone and onsite.
Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
Ability to write reports and business correspondence.
Well-developed planning, organization, analytical, and decision-making skills.
Proficient computer skills using all Microsoft Suite Programs.
Recruiting Range
$100,000
—
$125,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
We are seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments, particularly within clinical environments. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications.
You should be comfortable prioritizing tasks and resolving customer issues independently or collaboratively using various communication channels and tools. Success in this role requires calm, methodical troubleshooting of simple to moderately complex system issues, and a strong understanding of administrative workflows in long-term care and medical facilities.
Key Responsibilities:
•Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications.
•Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings.
•Troubleshoot technical issues through log analysis, research, and problem recreation.
•Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution.
•Leverage and contribute to the internal knowledge base to improve support efficiency.
•Consistently meet or exceed service delivery standards and key performance indicators (KPIs).
•Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system.
•Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required.
Your Key Strengths:
• Prior experience with the QuickMAR software preferred.
• LTHC Industry and PCC Platform Experience (Preferred not required)
• Working knowledge of Nursing, Skilled Nursing, Home and Hospice (RN, CNA, LPN, Preferred not required)
• 1-2 years previous work experience in a Customer Support Environment
•Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required)
•Strong understanding of clinical workflows and business processes in long-term care or medical facilities.
•Demonstrated problem-solving skills and ability to manage customer expectations.
•Excellent written and verbal communication skills.
•Comfortable in fast-paced, high-demand environments.
•Quick learner with strong technical aptitude.
•Detail-oriented, analytical, patient, and an active listener.
•High level of customer focus and empathy.
•Experience collaborating with cross-functional technical teams.
•Experience supporting and troubleshooting web-based SaaS applications.
•Familiarity with diagnostic tools used to resolve customer issues.
•Experience leveraging AI tools and assistants (e.g., MS Co-Pilot, ChatGPT)
•Experience using Salesforce/Service Cloud or similar support platforms.
•Previous work experience in Clinical Administration or HealthTech (preferred but not required).
•Proven background in SaaS customer and technical support environments.
•Experience with Kibana and AppDynamics (preferred but not required).
#LI-MG1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $58,000 - $65,000 with fulltime benefits!
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Overtime-Eligible
Location: London
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.
The Network Operations team provides 24/7 support for the global network infrastructure supporting QRT’s research, trading and business activities. As Network Operations Lead for EMEA and America, you will combine hands-on technical leadership with people management, working with engineers, connectivity providers and business stakeholders to maintain reliable services and improve operational performance.
Your future role within QRT:
Regional Team Leadership
Lead, manage, and develop the regional Network Operations team.
Provide day-to-day management, giving technical and process guidance to engineers.
Ensure appropriate regional coverage, handover quality, rota management, and operational readiness.
Build a culture of ownership, accountability, collaboration, and continuous improvement.
Act as the regional escalation point for operational issues, people matters, and service risks.
Support hiring, onboarding, training and development of regional Network Operations engineers as the team expands.
Own regional vendor and connectivity-provider escalation processes, ensuring outages, RFOs, recurring issues and service-performance concerns are reviewed and driven to improvement.
Global Collaboration
Work closely with the Global Network Operations Lead and peer Regional Lead to ensure consistent global standards.
Support follow-the-sun operational processes across APAC, EMEA, and other regions.
Represent regional Network Operations in meetings with Infrastructure, Engineering, Trading, Security, and other internal teams.
Ensure regional issues, risks, resourcing needs, and service improvements are clearly communicated to global leadership.
Operational Oversight
Lead regional response for network incidents, ensuring timely escalation, coordination, and stakeholder communication.
Be accountable for the quality, timeliness and effectiveness of regional incident triage, escalation, resolution and prevention.
Support engineers during complex or high-priority incidents, coordinating with SMEs, vendors, and global teams as required
Manage operational BAU activities and out-of-hours network changes
Review service performance and identify opportunities to improve operational processes, tooling and provider performance
Maintain operational discipline around ticket quality, change controls, incident updates, and documentation.
Reliability, Monitoring and Automation
Drive modern monitoring techniques and tooling to detect, investigate, and respond to incidents quickly.
Promote proactive detection of potential incidents through monitoring, alert review, trend analysis, and service health reporting.
Identify opportunities to improve alert quality, reduce noise, automate repetitive tasks, and improve operational efficiency.
Work with the team as well as engineering and automation teams to mature Network Operations practices.
Establish and maintain clear SLIs, SLOs and operational KPIs for network services, using them to drive prioritisation, risk reduction and continuous improvement.
Maintain and improve runbooks, knowledge articles, troubleshooting guides and operational documentation to enable faster and more consistent incident resolution.
Your Present Skillset
Experience leading or supervising a Network Operations, NOC, infrastructure support, or similar technical operations team.
Strong people-management skills, including coaching, performance management, workload planning, and team development.
Ability to lead during high-pressure incidents and coordinate across multiple technical teams.
Strong stakeholder-management and communication skills.
Experience managing operational rotas, handovers, escalations, and out-of-hours support models.
Comfortable working in a global, follow-the-sun environment.
Experience supporting complex environments such as low-latency trading, high-performance compute, global WAN, or other business-critical infrastructure.
A networking background supported by relevant certifications, academic qualifications or equivalent practical experience
Working Pattern:
This role operates within a global Network Operations team. Participation in on-call, out-of-hours escalation, maintenance windows, and major incident response will be required, consistent with the operational nature of the team
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Стажёр
Doha
УдалённоleadRemote, United Kingdom
Port of Spain, Trinidad and Tobago; We welcome applications from candidates of all backgrounds and experiences
Автоотклики