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Location: United States; United Kingdom About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Intelligence Operations and Collection Specialists to contribute to an AI training and evaluation project focused on intelligence operations and national security. We are particularly interested in professionals with current or previous experience within civilian intelligence agencies, such as the CIA, NSA, MI6/SIS, GCHQ, or equivalent national intelligence organizations. In this role, you will use your professional expertise to evaluate AI-generated intelligence scenarios, assess the realism of collection methodologies, and identify inaccuracies in operational and analytical materials. Your feedback will help improve how AI systems understand and reason about intelligence operations, collection processes, and national security matters. Candidates with experience in HUMINT, SIGINT, OSINT, intelligence collection management, or operational planning are especially encouraged to apply. Previous AI experience is not required. CONTRACT: Independent Contractor WORK ARRANGEMENT: Remote / Flexible RELEVANT BACKGROUND: Current or previous civilian intelligence agency experience Key Responsibilities Evaluate AI-generated scenarios involving intelligence collection, operational planning, and national security decision-making. Assess the accuracy, realism, and relevance of intelligence collection methodologies and operational processes. Review and refine intelligence-related case studies, analytical summaries, and scenario-based materials. Identify gaps, inconsistencies, unsupported assumptions, and unrealistic representations in AI-generated content. Evaluate the application of intelligence collection disciplines and relevant operational frameworks. Assess whether scenarios appropriately reflect civilian intelligence agency procedures, legal authorities, and interagency coordination. Provide structured, detailed feedback to improve AI reasoning and understanding of intelligence operations. Apply professional judgment to distinguish realistic intelligence practices from inaccurate or oversimplified representations. Deliver clear, accurate, and well-organized written assessments within project requirements. Requirements Current or previous professional experience within a civilian intelligence agency or equivalent national intelligence organization. Professional experience in at least one relevant intelligence discipline, including: Human Intelligence (HUMINT) Signals Intelligence (SIGINT) Open-Source Intelligence (OSINT) Intelligence Collection Management Intelligence Operations Understanding of intelligence collection processes, operational frameworks, and national security requirements. Familiarity with intelligence requirements, collection planning, and intelligence information evaluation. Strong analytical judgment and the ability to identify inconsistencies and operational inaccuracies. Excellent written communication skills and the ability to explain complex intelligence concepts clearly. Ability to work independently and provide structured, high-quality feedback.

Location: United States About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Federal Reporting and Staff Writing Specialists with a background in the U.S. Department of Defense (DoD) or other federal and military environments to contribute to an AI training and evaluation project. In this role, you will create, review, and evaluate authentic federal reporting materials, ensuring they reflect the structure, language, accuracy, and professional standards used in government and military communications. You will work with reporting formats such as Weekly Action Reports (WARs), Situation Reports (SITREPs), After-Action Reports, and executive briefings, while helping develop reference materials and evaluation criteria for AI-generated content. The ideal candidate has at least 3 years of hands-on federal reporting or staff writing experience, strong knowledge of official reporting conventions, and excellent written communication skills. Previous AI experience is not required. CONTRACT: Independent Contractor LOCATION: Remote — United States Only MINIMUM EXPERIENCE: 3+ years in federal reporting or staff writing Key Responsibilities Create, review, and refine federal reporting artifacts, including WARs, SITREPs, Management Action Reports (MARs), after-action summaries, and executive briefings. Develop clear, accurate, and professionally structured written responses based on provided prompts and source documentation. Ensure reporting materials reflect appropriate federal and military writing conventions, terminology, tone, and formatting standards. Evaluate and grade sample submissions using established guidelines and rubrics. Assess deliverables for clarity, accuracy, completeness, compliance, and adherence to reporting requirements. Develop reference documents and high-quality sample responses for different status, activity, and compliance reporting formats. Contribute to the creation of guidelines, evaluation criteria, and grading rubrics for AI training and assessment. Provide expert input on task design, reporting requirements, and expected deliverable quality. Participate in review and feedback cycles to maintain consistent quality and alignment with project standards. Requirements At least 3 years of professional experience in federal reporting, staff writing, or a closely related reporting function. Professional background within the U.S. Department of Defense, U.S. military, or another relevant federal government environment. Demonstrated experience producing formal, structured reports such as WARs, SITREPs, after-action reports, executive summaries, or similar documents. Strong understanding of federal and military reporting conventions, official documentation standards, and professional writing practices. Excellent written communication, editing, and proofreading skills. Strong attention to detail and the ability to assess written materials for accuracy, clarity, consistency, and compliance. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to explain reporting methodologies and provide structured feedback. Current residence in the United States. Ability to handle sensitive information responsibly and follow applicable confidentiality requirements.

Location: Istanbul, Turkey Workplace: Remote Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. About this role:   We're looking for a Full Stack Developer (main back end focus) to work on our advertising analytics platform. We gather and process BIG amounts of data and deliver meaningful insights to our customers. We have browser extensions, databases, panelists, servers, so many servers, and a great hybrid culture with coworkers locally and across the globe.   There's a good mix of extremely difficult problems, impossible problems, easy problems, bugs, performance issues, and the occasional thing that's a joy to work on – join us!   What you will do in a typical day: - Tackle interesting performance and scalability challenges. - Meticulously refactor bunches of reports decimating code size and run time while preserving results. - Intelligently manage tech debt while simultaneously delivering new features for the business. - Code in SQL and C# (and occasionally js) in a mixed environment (Windows and Linux but mostly Windows) utilizing AWS, SQL Server, Redshift, Mongo, EntityFramework and ASP.NET http://asp.net/ Core. - Participate in a Kanban/Devops dev process with fluid requirements, weekly scrums, and potentially be on-call w/Pagerduty - Be a proponent for continuous improvement, architecture, clean code, and good systems design - We use Github for source control and Jira for project management - We review PRs! (usually) and ship often. What you can bring: - Experienced C# developer. - Be able to code in C#, SQL and occasionally in Ruby. - Big Plus: Comfortable reading and modifying Javascript/React. - Friendly - You will be working in cross function with a lot of cool people! - Love for data - Our platform provides data intelligence for the digital economy! Our Engineering Culture We believe that "Simplicity is a prerequisite for reliability." We are looking for engineers who align with our core values:   - Simplicity: We avoid over-engineering. We prefer the tools we already have and the most straightforward solutions over "shiny new toys." - Quality: We write code that is a pleasure to read because we know code is written once but read many times. We don't cut corners, and we polish to a high level before shipping. - Extreme Ownership: We don't just do the minimum. We expect you to understand the "why" behind your work and own the ultimate goal of fixing problems at their root cause, avoiding temporary band-aids. - Prioritization: We focus relentlessly on what is important, not just what is urgent.   Read more about some of our Technical challenges here (written by members of our engineering team): https://sensortower.com/blog/speeding-up-the-backend-with-graph-theory   https://sensortower.com/blog/how-we-scaled-to-thousands-of-sidekiq-workers Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: AU: New South Wales Remote Worker Workplace: Remote The role / impact This senior engineering position plays a central role in transforming how software reliability and observability are delivered across our entire product landscape. You will help set technical direction and build standardised, intelligent observability systems that enable product teams to embrace automated, agentic-first development practices. Beyond driving technical execution, you will help design robust data pipelines and telemetry frameworks while supporting colleagues across the organisation. Your efforts directly influence how systems operate reliably under load, standardising performance monitoring and accelerating how engineering teams build and release software. The team / how they connect You will join our central Observability team within the platform organisation, working alongside engineers dedicated to reliability, platform performance, and data architecture. Operating with high autonomy, the team collaborates remotely across Australia and New Zealand to establish shared reliability benchmarks and support product squads across the business. Communication is transparent, open, and built around collective problem-solving and technical experimentation. Initially, you will focus on - Building standardised data pipelines and telemetry layer architectures to enable intelligent, agentic development workflows. - Implementing open telemetry standards and vendor-agnostic instrumentation across distributed applications. - Driving platform efficiency, cost optimisation, and monitoring performance metrics across cloud systems. - Designing automated alerting and reliability scorecards to streamline incident investigation and system health tracking. Where and how you can work This position offers flexible remote working arrangements for candidates based across Eastern time zones in Australia. Whether you choose to work entirely from home or access our modern office spaces in Sydney, Melbourne, our flexible setup supports your preferred rhythm alongside regular opportunities for team connection. Here are some of the things we are looking for - Experience managing distributed tracing, metrics, and log aggregation within large-scale cloud environments. - Practical familiarity with OpenTelemetry standards and vendor-agnostic instrumentation techniques. - Deep understanding of distributed systems architecture and diagnosing platform behavior under high load. - A strong interest in artificial intelligence tooling, intelligent operational workflows, and data model automation. - Demonstrated ability to collaborate across engineering teams, share knowledge, and lift platform standards. - A proactive approach to problem-solving, taking ownership of complex reliability challenges from design to execution. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: New York; Austin; San Francisco; Canada; Seattle; United States; Los Angeles; Toronto Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We are hiring for this role on a full-time contract basis to provide paternity leave coverage through the end of June 2027. Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are hiring for this role on a full-time contract basis to provide paternity leave coverage through the end of June 2027. We are looking for creative, high-performing talent partners who are eager to take on a new challenge as we are in the early stages of building the Talent Acquisition function. In this role, you will master a new domain of recruiting, hire world-class business talent, and influence the scaling of a high-growth Canadian tech company. If you consider yourself resilient, collaborative, influential, and a lifelong learner with an established network, we’d love to hear from you! As a Talent Partner, you will: - Build, own, and nurture a strong pipeline of world-class business talent across People, Finance, Revenue, Marketing & Communications, and Operations - Deliver a world-class recruiting experience that reflects Cohere's premium brand - Partner with hiring managers and talent partners to find and engage passive talent through creative sourcing methods - Maintain deep market intelligence on business talent trends and competitive landscape - Manage comprehensive recruiting funnels in our ATS, updating progress and analytics regularly - Develop creative, proactive sourcing approaches to optimize the top of the funnel for business roles - Cultivate relationships with established networks across business communities and industry leaders - Identify and own additional high-impact talent projects as they emerge Who you are: - You have 5+ years of experience recruiting for business roles across Sales, Finance, Revenue, Marketing & Communications, and Operations in markets like EMEA/US etc. - You have a proven track record of hiring candidates in high-growth and a high-bar environments (startup, technology, AI experience strongly preferred) - You bring an established, high-profile network in business communities - You're a creative problem solver who thrives in fast-paced, ambiguous environments - You're a natural influencer with exceptional relationship-building skills - You leverage data and analytics to drive sourcing decisions and measure effectiveness - You're passionate about diversity, equity, and building inclusive business teams - You have a strategic mindset with the ability to see beyond immediate hiring needs WHY COHERE - Impact: Shape the future of AI talent at a cutting-edge company. - Culture: Collaborative, innovative, and mission-driven. - Growth: Join a team scaling from 800 to 2000+ over 18 months. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr Accountant (Contract) 6-month contract San Mateo, CA (Collab) Role Summary: We are seeking an experienced and proactive Senior Accountant (Contractor) to support our accounting team, with a primary focus on business partnering, process improvements, and accounting oversight across Fixed Assets, Leases, and Intangible Assets. The ideal candidate will have strong technical accounting knowledge, excellent communication skills, detail oriented and demonstrated experience managing multiple priorities, meet tight deadlines and collaborate effectively across teams What You’ll Be Doing: Fixed Assets, Leases & Intangible Assets Accounting Ø  Provide accounting oversight for Fixed Assets, Construction in Progress (CIP), Leases, and Intangible Assets. Ø  Review capitalization assessments to ensure compliance with company accounting policies and applicable IFRS requirements. Ø  Coordinate with Facilities and relevant stakeholders to identify lease additions, modifications, terminations, impairments, and sublease arrangements. Ø  Support month-end and quarter-end close activities, including reconciliations, journal entry preparation and reviews, and variance analysis. Business Partnering & Stakeholder Management Ø  Act as a primary accounting contact for business partners across Facilities, IT, Corporate Planning, Procurement, AP and other functional teams to understand upcoming projects, capital expenditures, lease changes, and technology implementations that may have accounting implications. Ø  Provide guidance to business stakeholders on capitalization policies, expense recognition, asset useful lives, and other accounting requirements. Ø  Proactively communicate accounting requirements, deadlines, and process changes to business partners. Ø  Collaborate with Technical Accounting on complex transactions requiring additional analysis or interpretation. Process Improvement & Operational Excellence Ø  Evaluate existing accounting processes for Fixed Assets, Leases, and Intangible Assets to identify inefficiencies, control gaps, and opportunities for automation. Ø  Lead process improvement initiatives to streamline workflows, reduce manual activities, and improve the accuracy and timeliness of financial reporting. Ø  Develop and maintain standardized procedures, process documentation, checklists, and internal controls. Outsourced Accounting Team Oversight Ø  Provide day-to-day oversight and guidance to the outsourced accounting team responsible for Fixed Assets, Leases, and related accounting activities. Ø  Review deliverables prepared by the outsourced team to ensure completeness, accuracy, and adherence to established timelines. Ø  Serve as an escalation point for accounting questions, unresolved issues, and operational challenges. Financial Reporting, Controls & Compliance Ø  Support timely and accurate month-end, quarter-end, and year-end financial close activities. Ø  Ensure compliance with IFRS accounting standards, including IAS 16, IAS 38, IFRS 16, and applicable impairment guidance. Ø  Review balance sheet reconciliations and supporting schedules to ensure accuracy and completeness. Ø  Support internal and external audit requests by preparing documentation and coordinating with relevant stakeholders. What We’re Looking For: Ø  Bachelor's degree in Accounting, Finance, or equivalent. CPA/CA or similar preferred Ø  Minimum of 5–7 years of progressive accounting experience, preferably within a multinational organization. Ø  Strong understanding of general ledger accounting, financial close processes, and balance sheet reconciliations. Ø  Experience with Fixed Assets, Lease Accounting, and Intangible Assets accounting. Working knowledge of IFRS, including IAS 16, IAS 38, IFRS 16, and IAS 36. Ø  Recent SAP/S4 HANA experience strongly preferred. Ø  Demonstrated ability to partner effectively with business stakeholders and cross-functional teams. Ø  Experience identifying, implementing, and driving accounting process improvements. Ø  Advances excel skills Ø  Ability to work in a fast-paced environment within very tight deadlines. Ø  Excellent analytical skills with ability to research independently and efficiently. At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $67 — $100 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: AU: Sydney (45 Clarence St); AU: Melbourne: (260 Burwood Rd); AU: Queensland Remote Worker; AU: New South Wales Remote Worker; AU: Brisbane (243 Edward St); AU: Victoria Remote Worker Workplace: Hybrid The role / impact Reliability is a top strategic priority at Xero, directly influencing customer trust across more than 3,000 services. In this Site Reliability Engineering role, you will help shift reliability into a front-row discipline, moving beyond reactive fixes to uncover and resolve systemic resilience challenges across our global platform. You will partner closely with product teams to design reliability by default, ensuring our systems withstand unexpected events while supporting millions of small businesses. You will take ownership of platform health by building automated tooling, championing chaos engineering experiments, and identifying potential failures before they impact customers. From coordinating incident management rituals and post-incident analysis to introducing load-shedding mechanisms, your contributions will directly safeguard platform availability and elevate engineering practices across the organisation. The team / how they connect You will join a focused Site Reliability Engineering team spanning Australia and the United States, responsible for incident management strategy, artificial intelligence operations tooling, and high-availability frameworks. The team works in close partnership with product and infrastructure squads across Xero, embedding alongside engineers to resolve shared reliability gaps and implement resilient design patterns. Together, the team shares incident commander responsibilities across regions, turning operational learnings into long-term systemic stability. The team is currently working on / Initially, you will focus on - Working across a modern technical stack centred on Kubernetes, AWS (including ECS and managed services), Golang, Python, and C#. - Developing custom Kubernetes operators to automate storage resizing, alert provisioning, and reliability-by-default capabilities for development teams. - Enhancing telemetry pipelines to extract AWS-specific metrics from managed services and route actionable alerts directly to product squads. - Implementing chaos engineering scenarios to test infrastructure failure modes, alongside building API load shedding and rate limiting to protect services against traffic surges. Where and how you can work This role offers the flexibility to work remotely from anywhere in Australia, with office hubs available in Sydney, Melbourne, and Brisbane. Whether you prefer working from home or coming into our collaborative spaces for team gatherings and boost days, we provide the autonomy to create a working routine that suits you best. Here are some of the things we are looking for - You bring a solid background in site reliability engineering or DevOps, with experience diagnosing and strengthening distributed systems. - You have practical experience managing containerised workloads in Kubernetes and running infrastructure on cloud platforms such as AWS. - Your skillset includes practical coding proficiency in Golang, Python, or C#, coupled with curiosity for applying modern AI tools to operational challenges. - You display strong agency and initiative, proactively identifying operational friction and proposing sustainable technical solutions without waiting for instruction. - You demonstrate familiarity with incident management, participating in on-call responses and conducting post-incident reviews that translate into permanent fixes. - You possess clear communication skills, consistently linking technical reliability investments directly to customer needs and measurable business outcomes. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: NZ: Hawkes Bay (2 Bridge St) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.   The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.   The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.   Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.   We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027.   Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: NZ: Wellington: Xero One (19-23 Taranaki St) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.   The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.   The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.   Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.   We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027.   Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses. The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels. The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment. Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week. We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027. Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: Remote Workplace: Remote ABOUT BUFFER We create social media and brand-building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way. Buffer is a fully distributed team, and we’ve always aimed to do things a little differently. Since the early days, we’ve focused on building one of the most unique and fulfilling workplaces by rethinking a lot of traditional practices. We also default to transparency, so you can read all about our metrics, and our successes and failures along the way on our Transparency Dashboard https://buffer.com/open. We're united by Buffer's values https://buffer.com/about#values, and we hire and work from all over the world. We strive to create a diverse and inclusive work environment, and we are building a culture where underrepresented groups are welcome and can flourish. Please note that we do travel to work together in person once or twice per year, and those events are highly encouraged to build deeper connections among our small team. As you get to know Buffer and consider joining the journey, you can learn more about Buffer on our Journey https://buffer.com/journey page. Still curious to learn more about the experience on the Buffer team? Feel free to read more from Kirsti https://buffer.com/resources/first-30-days-buffer/ and Sabreen https://buffer.com/resources/joined-3-days-before-the-retreat/ as they share their first experiences with Buffer, as well as from Hailley https://buffer.com/resources/8-years-at-buffer/, who captured why she still calls Buffer home after 8+ years. While unusual at Buffer, we're looking for folks in a specific timezone range. This role is currently open to candidates based between UTC-3 and UTC+3. That gives you overlap with our current security engineer in Sri Lanka and most of our Engineering team, and lets the two of you share incident coverage so neither of you has to work through the night. ABOUT THE ROLE We're hiring a hands-on security engineer to be the tech lead for Buffer's Security team. You'll work alongside Adnan https://www.linkedin.com/in/adnanissadeen/, who has carried security at Buffer for years. Together, you’ll own security and compliance for a 15-year-old profitable company that is rebuilding itself around AI. Two things make this the right moment. Buffer’s product surface is growing: in May, we launched a public GraphQL API with an MCP server and CLI. More than 35,000 organizations have connected an AI tool to Buffer, and we are planning to build a plugin ecosystem on top. Internally, we're becoming an AI-native organization: MCPs on our Claude Team plan, custom connectors, internal tools, and Roo, our own internal agent. We're small and lean, with few processes, and we run on trust around access and permissions. We don't want to lose that, but the surface now grows faster than one person can cover. That means the usual security playbook won't work here. We don't buy enterprise plans for every tool, and we don't make people justify every access request. You’ll make the secure path the easy path to follow. Your role will be to set the direction for security at Buffer and to do much of the work yourself. You'll decide which open security problems to address first, write code to fix some of them, and lead incidents when they happen. We're looking for an enabler and a team player, not a gatekeeper. This is a generalist role by design. WHO YOU’LL WORK WITH You’ll report to Miguel, https://www.linkedin.com/in/migueldavid/ Engineering Manager for the Infrastructure and Security teams. Day-to-day, the Security team is you, Adnan, and Miguel. Adnan knows how everything at Buffer fits together and where the sharp edges are. Together, you’ll own planned security work as well as the work that keeps the lights on: the security inbox, requests from other teams, maintenance, and chores. You’ll lead the team’s direction and standards. You will also work closely with product engineering teams to ensure that what we build meets a strong security bar. That means collaborating on tech spec reviews and growing the group of security champions across the teams. Your peers from our Advocacy (customer support) and People teams will rely on you to support them with security and compliance needs that come up in their work, from customer security questions to vendor reviews and policy. WHAT YOU’LL BE WORKING ON - 🧭 Lead security at Buffer. Define the strategy and roadmap, set priorities, drive execution, and change how we work where it matters. If you see a problem outside your lane, say so and drive the fix. - 🧰 Build. Identify the problem, define the solution, then build it with Adnan: tooling, automation, processes. - 🔁 Put security in the development loop. Check on every PR, threat modeling in tech specs, dependency, secrets, and supply chain hygiene, and review steps that hold up as more of our code is written with AI agents. - 🔐 Advance operational security. Secure our day-to-day operations to meet industry-wide standards while maintaining the flexibility afforded by Buffer’s high-trust environment. - 💡 Keep the lights on. Security inbox, requests from other teams, maintenance and chores, shared with Adnan. Much of this is manual today, and we’d love you to automate what you can. - 🚨 Lead incidents and take part in our engineering-wide on-call rotation. Set the standard for how we run a security incident, then hold the team to it. Run tabletops with the rest of Engineering, and ensure the gaps are fixed. - 🤖 Secure the AI surface. Threat-model what we’re building, from agents with tool access to connectors and in-product AI, and set guardrails so Buffer can move fast on AI without guessing. - 🐛 Run vulnerability disclosure. Triage reports from outside researchers, fix or route the real ones, and decide how the program grows. - 🤝 Own compliance and customer trust. SOC 2 and Meta platform compliance are the big ones today. We want them to make Buffer safer, not only to pass audits, but also to automate evidence where you can. Security questionnaires reach us through Advocacy. Help answer them, and build what lets customers find answers on their own (a Trust Center, for example). HELPFUL SKILLS AND EXPERIENCE - You’ve been the senior security person somewhere without a CISO above you. You know what it means to set direction without a mandate and earn it through work. - You have hands-on application and API security depth in a multi-tenant SaaS, ideally one with a public API: authorization models, OAuth and OIDC, session and auth flows, IDOR and SSRF, and threat modeling. You've found these bugs and fixed them, not only reported them. - You write code. You can read and change a TypeScript codebase well enough to ship a fix and review someone else’s (legacy PHP and Python show up more rarely, too). - You’ve led security incidents end-to-end, including the writing of status updates, customer comms, and postmortems that people act on. - You’ve worked with AWS, Kubernetes, and Cloudflare, or similar, enough to reason about infrastructure risk with an infrastructure team. You don’t need to run it. - You’ve run a SOC 2 or similar program, or worked closely with one, and you’d rather automate evidence collection than do it by hand. - You've run or triaged a vulnerability disclosure or bug bounty program, and you can tell a real report from noise quickly. - You have strong opinions, and you can hold them loosely. You are comfortable disagreeing with a senior engineer’s design, and working together to find the best solution (sometimes changing your mind when their argument is better). - You’re fluent with modern AI tools, and you use them to multiply your output and your team’s. You’ve thought hard about securing systems that use them. - You thrive in remote, async environments, and you follow through. You're clear in your thinking and generous with context, and you close the loop on what you commit to. Most of your influence here will be written. - Bonus points if you’re already a Buffer user or familiar with social media management tools. OUR TECH STACK - Product. Node.js (TypeScript) across most services in a monorepo, backed by MongoDB; a REST API and PHP being retired for legacy services. iOS and Android apps. A public GraphQL API, MCP server, CLI, and connectors. - Infrastructure. AWS (EKS, IAM, SQS, S3, CloudFront), Terraform, ArgoCD, GitHub Actions, Cloudflare (WAF, Zero Trust, Workers, DNS). - Security and compliance. Vanta for SOC 2, Dependabot, gitleaks, AWS GuardDuty, Cloudflare WAF and Zero Trust, Action1 for device management, 1Password, and Google Workspace as the identity layer. - Observability and incidents. Datadog, Sentry, incident.io http://incident.io, and PagerDuty. - AI. Claude Team across the company, internal agents and MCP servers built in-house, in-product AI features. APPLY FOR THE JOB Do you believe you're a fit for this role and want to join the Buffer team? We'd love to hear about you! Here's what our hiring process looks like: 1. Application. A short form with your CV, LinkedIn, a few yes/no questions, and an example of your writing. 2. Questionnaire. If there’s a match, we’ll email you a short set of questions to learn a bit more about you! 3. Interview process: Meet with several teammates across a few Zoom calls, starting with Miguel https://www.linkedin.com/in/migueldavid/, Engineering Manager for Infrastructure and Security, and the hiring manager for this role, and then a handful of other Buffer teammates and peers. 4. Take-home exercise. During our interview process, we'll ask you to do an asynchronous task so we can see your work in practice and discuss it live. 5. Meet the CEO. Get to know Joel https://www.linkedin.com/in/joelgascoigne/, our Founder CEO. 6. Collaboration period. Two paid days working with the team on a real project, so that we can each see what it's like to work together. PRIVACY POLICY By submitting the application, you consent to Buffer collecting and processing your personal data for recruiting purposes. Find more details in our Privacy Policy https://buffer.notion.site/Privacy-Policy-for-Applicants-230a7f5a00fd80e48478f09171d18a24?pvs=143.

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. This position is for temporary engagement through our staffing partner, Yoh Enterprise Solutions. This is a 12-month contract. We are seeking a Community Support Specialist who will be focused on making MLB The Show the best place it can be for the players. This specialist will work on the Community Experience teams to make sure that any issues that may arise to our players are resolved. Responsibilities: Engage in direct, ongoing communication with players to troubleshoot reported issues, provide guidance, and work collaboratively toward effective resolutions. Manage player support inquiries from initial contact through resolution, providing timely follow-ups, clear communication, and a positive support experience throughout the process. Maintain in-depth knowledge of MLB The Show, including gameplay mechanics. Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience. Moderating community channels when the time is needed. Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution. Identify and investigate cheating, exploits, and unfair play trends. Recognize cheating behaviors and emerging exploit patterns. Analyze player activity to detect cheating and abuse. Investigate exploits and help protect game integrity. Track cheating methods to support safer gameplay. Assist in maintaining tools to help solve player reported issues. Represent the players best interests to the internal development team. Assist in identifying bugs and assisting in testing when the time is needed. Required: Strong interpersonal, verbal, and written communication skills A strong sense of empathy and understanding Ability to keep a positive mindset when talking with players Strong problem solving and troubleshooting skills Strong ability to work in a communicative team environment Superior organization skills A passion for video games and video game communities Desirable : A passion for Baseball and MLBTS Experience with ZenDesk or similar customer support tools Bi-lingual (Spanish) At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $39.33 — $59.04 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Miami, United States; Allapattah, United States; Atlanta, United States; Aventura, United States; Boston, United States; Bradford, United States; Brighton Beach, United States; Bronx, United States; Brooklyn, United States; Chicago, United States; Coconut Creek, United States; Columbus, United States; Coney Island, United States; Dallas, United States; Denver, United States; Des Moines, United States; Doral, United States; Dover, United States; Downtown Miami, United States; Manhattan, United States; Fall River, United States; Florida, United States; Forest Hills, United States; Greenwich, United States; Hawley, United States; Hollywood, United States; kansas city, United States; Lansing, United States; Las Vegas, United States; Lexington, United States; Little Havana, United States; Little Rock, United States; Los Angeles, United States; Los Angeles, CA 90021, United States; Lynbrook, United States; Miami Design District, United States; Miami Springs, United States; Montogomery, United States; New Bedford, United States; New Jersey, United States; Oregon city, United States; Norwalk, United States; Pittsburgh, United States; Phoenix, United States; Plano, United States; Redwood City, United States; Salt lake city, United States; San Francisco, United States; Seattle, United States; St. Louis, United States; Washington DC, United States; Wilmington, United States; Augusta, United States; August, United States; Baton Rouge, United States; Bismarck, United States; Boise, United States; Bozeman, United States; Charleston, United States; Chayenne, United States; Columbia, United States; Concord, United States; Detroit, United States; Frankfort, United States; Indianapolis, United States; Jackson, United States; Jefferson city, United States; Kansas City, United States; Lincoln, United States; Madison, United States; Montpelier, United States; Nashville, United States; Nassau County, United States; Oklahoma city, United States; Pierre, United States; Providence, United States; Raleigh, United States; Richmond, United States; Ridgewood, United States; St Louis, United States Workplace: remote Uncapped Commission Structure Our client, a growing Business Process Outsourcing (BPO) company, is seeking a Sales Director to drive new client acquisition and expand its business! The ideal candidate has proven BPO sales experience, a strong track record of closing deals, and the ability to independently generate new business. This is a fully remote, U.S.-based opportunity for someone entrepreneurial, ambitious, and excited to build a sales operation from the ground up, with the potential to lead a team as the company grows. Responsibilities Identify, prospect, and secure new clients for BPO services. Manage the full sales cycle, from lead generation and outreach to negotiations and closing. Develop and execute effective prospecting strategies through LinkedIn, networking, referrals, and other channels. Build strong client relationships and identify opportunities for account expansion. Establish a repeatable sales process and help scale the company's sales operations. Proven BPO sales experience with a demonstrated track record of generating new business and closing deals. Strong understanding of outsourcing solutions, preferably in back-office operations, customer support, finance, or related services. Experience independently managing the full B2B sales cycle, including prospecting and client acquisition. Excellent communication, relationship-building, negotiation, and closing skills. Entrepreneurial, self-motivated mindset with the ability to build a sales pipeline from scratch.

Location: Santa Barbara, United States; Waltham, United States 📍 Location: Santa Barbara, CA / Waltham, MA 📄 Employment Type: Contract-to-Perm 🏢 Work Arrangement: To Be Confirmed 🚀 Start Date: ASAP 💰 Compensation: TBD — Based on skills and experience About the Role We’re seeking an experienced EEE Parts Engineer to support aerospace and defense hardware programs. This role focuses on electrical, electronic, and electromechanical (EEE) component selection, qualification, screening, reliability, and lifecycle management to ensure mission-critical hardware meets program requirements. You’ll collaborate with Electrical Engineering, Quality Engineering, Supply Chain, and Program Management teams to maintain approved parts lists, evaluate suppliers, manage component obsolescence, review qualification data, and support failure investigations. What We're Looking For We’re looking for a detail-oriented engineer with strong knowledge of EEE component reliability, qualification, and screening requirements. The ideal candidate can assess component risks, maintain technical documentation, and work across engineering and supply-chain teams to support reliable aerospace and defense hardware. Key Responsibilities Parts Selection and Documentation Develop and maintain parts selection and screening plans, including acceptable component classes and qualification requirements. Build and maintain master parts lists and approved or preferred parts lists. Track manufacturer information, part numbers, screening levels, qualification status, and approved alternatives. Monitor component obsolescence and lifecycle status. Requirements and Supplier Management Review statements of work, technical specifications, and contractual documents to identify EEE parts requirements. Communicate applicable requirements to design teams and suppliers. Evaluate component manufacturers and distributors based on quality, reliability, and supply-chain integrity. Help ensure authorized distribution practices and appropriate anti-counterfeiting controls. Identify viable alternative components when necessary. Qualification and Technical Reviews Prepare technical data packages for nonstandard part approvals, including qualification data, manufacturer reliability information, and process-change evaluations. Present and defend proposed components to internal or customer Parts Control Boards. Review component test data and qualification reports against program requirements. Support Destructive Physical Analysis (DPA) lot-sample teardowns. Review and support Prohibited/Restricted Materials Analysis (PMA) dispositions. Failure Analysis and Obsolescence Support investigations involving EEE parts that fail incoming screening, board-level testing, or system-level testing. Coordinate with failure analysis laboratories to identify root causes and support corrective actions. Monitor industry alerts and advisories, including the Government-Industry Data Exchange Program (GIDEP). Assess the impact of alerts on existing designs, inventory, and ongoing procurement activities. Recommend appropriate dispositions and mitigation strategies. Cost and Schedule Support Estimate and track costs and schedules associated with parts screening, qualification, and procurement. Provide EEE parts-related cost, risk, and schedule inputs for proposals and program planning. Required Qualifications Bachelor's degree in Electrical Engineering or a related technical field with approximately 5 years of applicable industry experience , or a master's degree with approximately 3 years of experience . Strong working knowledge of EEE components, including hermetic and plastic-encapsulated devices. Familiarity with applicable industry standards and military specifications, including: MIL-STD-883 MIL-STD-750 MIL-PRF-38534 MIL-PRF-38535 MIL-PRF-19500 Experience with or working knowledge of Destructive Physical Analysis under MIL-STD-1580. Ability to prepare clear technical reports and communicate findings to engineering teams, management, and customers. Ability to collaborate effectively with Electrical Engineering, Quality Engineering, Supply Chain, and Program Management. Availability to begin promptly and commit to the expected contract period. Export Control and Clearance U.S. Person status is typically required for positions involving access to export-controlled data. Eligibility to obtain and maintain a security clearance may also be required, depending on program requirements. Preferred Qualifications Familiarity with additional military specifications: MIL-PRF-55681 MIL-PRF-55342 MIL-PRF-55310 Experience monitoring and dispositioning GIDEP alerts and advisories. Experience performing or reviewing Prohibited/Restricted Materials Analysis, including tin-whisker and wire-bond material risk assessments. Experience supporting EEE parts qualification for space, launch vehicle, or other harsh-environment defense programs. Experience preparing technical data packages for or presenting to Parts Control Boards. Experience supporting Material Review Board (MRB) dispositions for nonconforming parts and materials. Previous experience in contract or consulting roles within aerospace and defense environments.