Вакансии

Location: Warsaw Workplace: Hybrid Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact You'll own the post-sales integration phase for Mollie's largest and most complex deals, taking full responsibility from contract signature through go-live and the handover that follows. That means acting as the central point of contact for the merchant and every internal Mollie team involved, setting out the activities, owners, and timelines needed to get each implementation live. You'll coordinate closely with sales, sales engineering, onboarding, compliance, product, and other teams to resolve issues as they come up, using your technical understanding to assess merchant problems, work through documentation, and route issues to the right place. You'll keep merchants, digital agencies, and internal stakeholders informed with regular updates, and you'll monitor progress against the agreed go-live date so you can act early when timelines are at risk. This is a newly formed function that's now expanding into new markets. That means you'll have genuine influence over how the role and its processes take shape, working closely with a flat, collaborative team where good practice is shared regardless of hierarchy. What you'll ship - Own the post sales integration phase for Mollie's largest and most complex deals, from handover through testing to go live - Run kickoffs with internal and external stakeholders, setting go live dates and keeping progress on track - Organise and track testing, raising issues and feedback as they surface - Coordinate across sales, product and engineering colleagues, as well as with merchants directly, to keep everyone aligned - Keep agreed go live dates on track, since delays mean missed revenue - Maintain documentation and playbooks that make delivery predictable and scalable What you'll bring - At least 3 years of relevant experience in implementation, project management, onboarding, delivery, or a similar customer-facing role. - Excellent communication skills in Polish and English - Experience in payments, fintech, e-commerce is a plus - Proven experience managing complex implementations from contract signature through go-live and handover. - Solid understanding of APIs, integrations and technical documentation, with the ability to investigate implementation issues and work with technical teams. - Strong project and stakeholder management skills, including managing timelines, blockers, dependencies and multiple internal and external stakeholders. - Structured, proactive and pragmatic approach, with strong ownership and the confidence to challenge when needed. Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.   Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie is really like.   AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Location: ES - Barcelona, Spain We are looking for a Client Engineer in Barcelona, Spain, on a hybrid 3 days a week. We can support with visa sponsorship from any location. At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey! To help achieve our goals, we are looking for a Client Engineer focused on building and improving Real User Monitoring (RUM), client observability and telemetry capabilities within our Unity client. This role will help the project understand the real player experience in the game, transforming questions and needs from across the team into reliable, actionable signals. What You’ll Do Professional experience developing and operating live games with the Unity engine. Excellent C# programming skills and strong knowledge of software engineering best practices. Experience designing, implementing or evolving client-side monitoring, telemetry, observability or diagnostics capabilities for a live product. Strong analytical and problem-solving skills, with the ability to turn ambiguous live-game issues into practical technical solutions. Excellent communication and collaboration skills, including the ability to work effectively with technical and non-technical partners. Experience working with multiple stakeholders in the development process; able to understand their goals and evaluate technical approaches that meet them. Experience with version control, build tools and deployment pipelines. Familiarity with software development methodologies such as Agile and Scrum. Hands-on experience with AI-assisted development tools (for example, GitHub Copilot, Codex or Claude Code), and an understanding of how agentic workflows can augment engineering productivity. What We’re Looking For Professional experience developing and operating live games with the Unity engine. Excellent C# programming skills and strong knowledge of software engineering best practices. Experience designing, implementing or evolving client-side monitoring, telemetry, observability or diagnostics capabilities for a live product. Strong analytical and problem-solving skills, with the ability to turn ambiguous live-game issues into practical technical solutions. Excellent communication and collaboration skills, including the ability to work effectively with technical and non-technical partners. Experience working with multiple stakeholders in the development process; able to understand their goals and evaluate technical approaches that meet them. Experience with version control, build tools and deployment pipelines. Familiarity with software development methodologies such as Agile and Scrum. Hands-on experience with AI-assisted development tools (for example, GitHub Copilot, Codex or Claude Code), and an understanding of how agentic workflows can augment engineering productivity. Bonus Points Experience supporting a live mobile and/or PC game. Experience collaborating with LiveOps, Community or player-support teams to investigate player-facing issues. Experience with automated testing and continuous integration. Knowledge of game design principles and user experience. Familiarity with additional game engines, such as Unreal. About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Location: Hong Kong, Hong Kong SAR; Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Onchain Data Team The Onchain Data team builds the core data and technology infrastructure behind OKX Web3. We connect to diverse blockchain networks and collect, process, govern, interpret, and serve large-scale onchain data, delivering accurate, real-time, and reliable capabilities to Wallet, DEX, Explorer, Risk, CeFi, and AI products. Our scope includes, but is not limited to: Multi-chain data ingestion, parsing, computation, and unified data models; Data capabilities for onchain assets, transactions, addresses, tokens, contracts, and projects; Blockchain explorers, the Project Marketplace, Onchain Data APIs, bots, and agents; Labels, risk detection, risk-control data, and security investigation capabilities; DEX trending rankings, token scoring, and other onchain data products; Global multi-region deployment, high-availability architecture, performance optimization, and system reliability; Deep application of AI in engineering, data analysis, risk investigation, and intelligent operations. You will work on challenges involving heterogeneous chains, large-scale data, real-time computation, high concurrency, high availability, data accuracy, and complex cross-functional collaboration. Your work can directly improve user experience, asset security, and business growth. What You May Work On This is a broad hiring track rather than a single fixed role. Your responsibilities will be matched to your strengths, experience, and interests, and may include one or more of the following: Design, build, and evolve onchain data infrastructure, data services, or business systems, taking ownership of the quality and outcomes of critical modules. Build multi-chain ingestion, real-time and batch computation, data governance, search, storage, and serving capabilities, continuously improving data accuracy, completeness, and freshness. Contribute to blockchain explorers, the Project Marketplace, onchain assets, labels, risk control, DEX rankings, token scoring, and related platforms or products. Identify critical technical and business problems, make sound judgments, design solutions, coordinate resources, drive execution, and review outcomes. Build highly available, high-performance, scalable global systems, while continuously improving reliability, cost efficiency, delivery efficiency, and user experience. Use AI tools deeply and explore agents, intelligent investigation, engineering automation, and intelligent operations, turning successful practices into reusable team capabilities. Collaborate with product, data, security, algorithm, operations, and engineering teams to drive cross-functional initiatives to completion. What We Value Most Hunger — Curiosity and Drive You stay curious about AI, Web3, emerging technologies, and new business domains, and can learn unfamiliar areas quickly. You do not wait for instructions when facing a problem; you proactively understand the context, identify solutions, and drive execution. You go beyond completing assigned tasks and continue to ask about outcomes, user value, and opportunities for improvement. Cognition — Cognitive Ability and Judgment You can quickly understand complex technical and business problems, build a structured mental model, and identify the core issue and key trade-offs. When information is incomplete or the situation is uncertain, you can form sound judgments based on facts and logical reasoning. You can compare the value, cost, risk, and long-term impact of different options, clearly explain your rationale, and turn decisions into executable plans and results. What We Are Looking For Strong computer science fundamentals and coding ability in at least one mainstream programming language, such as Java, Go, Python, or C++. Clear logical thinking and strong problem decomposition skills, with the ability to independently solve complex technical or business problems. Hands-on experience in one or more of the following areas: Backend and distributed systems; Real-time or batch data processing, data platforms, search, and storage; High-concurrency, high-availability systems, and reliability engineering; Risk control, security, strategy, or data analysis; AI agents, LLM applications, or engineering productivity. A strong sense of ownership and accountability, with the ability to drive initiatives through to measurable outcomes. Open, direct, and effective communication, with a willingness to solve problems across teams. Strong learning ability and growth potential. We value solid engineering fundamentals, but do not use mastery of one specific framework or middleware stack as the sole hiring criterion. Preferred Qualifications Experience with Web3, public blockchains, onchain data, wallets, DEXs, blockchain explorers, or smart contracts. Familiarity with one or more blockchain technology models, such as EVM, UTXO, or Move. Experience with large-scale data processing, stream processing, databases, messaging systems, caching, or search systems. Experience in fintech, risk control, security, e-commerce, advertising, recommendation systems, or other complex internet businesses. Proven examples of using AI tools to solve real problems and turning solutions into engineered or scalable capabilities. Ability to work in English, or experience building global and multi-region systems. Demonstrated technical judgment, business impact, or zero-to-one ownership in previous projects. The Kind of Candidate We Hope to Meet You can clearly explain the most complex problem you have solved, how you formed your judgment, and how you drove the solution to completion. You have one or more clear strengths. We do not expect experience in every area, but we value meaningful depth or exceptional potential in at least one direction. You are willing to understand users and business context instead of passively receiving requirements. You are open to unfamiliar domains and can use AI and team collaboration to close knowledge gaps quickly. You remain constructive in changing or uncertain environments and can keep moving work forward. Why Join Us Build core onchain data infrastructure for OKX Web3, directly supporting global users and multiple strategic businesses. Work deeply with diverse blockchain technologies, onchain data systems, and real-world Web3 use cases. Solve challenging engineering problems involving large-scale data, real-time computation, high availability, and global deployment. Explore the intersection of AI and Onchain Data, applying frontier technologies to data, risk control, products, and engineering workflows. Own meaningful problem spaces with the autonomy to identify issues, make judgments, and drive outcomes end to end. Access career opportunities across Mainland China, Hong Kong SAR, and Singapore. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Metn, Lebanon About the Toters Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience. Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers’ lives easier while continuously improving internal systems to deliver faster and at the best cost. If you’re excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we’d love to hear from you. About the Role We are looking for a Senior AI Backend Engineer to join Toters and help us build and scale the next generation of AI-powered products and engineering systems . This role sits at the intersection of Backend Engineering, AI Engineering, Platform Engineering, and Developer Enablement . We are looking for someone who not only builds AI-powered systems, but also understands how AI is adopted across an engineering organization and can help teams use AI effectively in their day-to-day development and product delivery. The ideal profile is similar to an Forward Deployed Engineer (FDE) : highly hands-on, comfortable working across different technical areas, able to understand ambiguous problems quickly, and capable of turning emerging AI capabilities into practical solutions. You will help define what good looks like for AI engineering at Toters , build reusable foundations, and enable engineering teams to adopt AI tools, agents, and AI-powered development practices. What You’ll Do Design and build backend systems and services powered by AI , integrating AI capabilities into production-grade products and internal platforms. Own and contribute to the AI engineering lifecycle , from experimentation and prototyping through deployment, observability, evaluation, and continuous improvement. Build and evolve AI-enabled developer and engineering platforms that improve productivity and accelerate software delivery. Lead the adoption of AI tools and workflows across engineering , helping teams identify high-value use cases and turn them into scalable solutions. Establish engineering standards and best practices around AI-powered development, agents, evaluation, observability, reliability, and productionization . Explore and implement emerging agentic engineering patterns , including agent-to-agent protocols, agent SDKs, tool calling, orchestration, and autonomous workflows. Build systems that leverage knowledge bases, knowledge graphs, retrieval, and contextual data to make AI applications more useful and reliable. Work closely with Backend, Platform, ML, Product, and Engineering leadership to identify opportunities where AI can meaningfully improve products and internal workflows. Prototype rapidly, validate ideas, and move successful experiments into reliable production systems. Develop reusable frameworks, libraries, and services that allow other engineers to build AI-powered applications without reinventing the foundations. Define and improve AI observability and evaluation practices, including monitoring quality, performance, reliability, cost, and model behavior. Stay current with rapidly evolving AI technologies and translate them into practical engineering solutions for Toters. What We’re Looking For 6+ years of experience software engineering , with a strong background in Backend Engineering, Platform Engineering, or a similar technical discipline. Strong experience building production-grade backend systems , preferably at significant scale. Strong programming skills in one or more backend languages such as Go, Java, or PHP . Hands-on experience building or integrating AI-powered systems and applications . Strong understanding of the AI application lifecycle , from experimentation to production deployment and monitoring. Experience with AI developer tools, LLMs, agents, agent SDKs, and AI-assisted software engineering workflows . Demonstrated experience leading AI adoption or enablement across an engineering team or organization. Ability to understand emerging AI technologies and distinguish between what is genuinely useful in production and what is experimental. Strong understanding of software architecture, distributed systems, APIs, and backend infrastructure . Experience with observability, reliability, monitoring, and production operations for complex systems. Strong problem-solving skills and the ability to work effectively in ambiguous, fast-moving environments. A builder mindset: you are comfortable going from "we should try this" → prototype → production . Nice to Have Experience working with AWS or other major cloud platforms. Experience with Platform Engineering or Developer Experience / Developer Enablement. Experience with MLOps or ML/AI infrastructure. Experience building AI agents and agentic workflows . Experience with Agent SDKs, agent-to-agent communication protocols, and orchestration frameworks . Experience with knowledge graphs, knowledge bases, RAG, or other approaches for grounding AI systems in company/domain knowledge . Experience building AI-powered developer tools or internal engineering platforms. Previous experience in an FDE, Solutions Engineer, Developer Experience, AI Platform, or similar highly cross-functional engineering role . Experience working with modern AI coding and development tools such as Claude or similar AI development platforms .

Location: San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is entering a new chapter of People work: more AI-native, more strategic, and more focused on building systems that help every Notino do the best work of their career. We're building toward a four-pronged People Consulting model: - Strategic People Partners who steer orgs as the consultative layer closest to the business. - Talent Management is the systems and programmatic engine layer — talent programs, systems and resourcing work that support our People Partners & talent density. - People Relations is the primary arm and escalation point for employee relations. - People Operations owns the operational layer of the end-to-end employee lifecycle, a layer we're increasingly scaling through agentic services. We are looking for the right person to join our existing Talent Management arm. This person will help define, operationalize, and continuously improve how we grow talent at Notion. This role sits at the intersection of talent philosophy, people partner strategy and enablement. This is not a siloed program role. It is an extension of our strategic People Partner & Talent Management org: someone who brings deep talent management craft, strong business judgment, and the operating muscle to turn philosophy into practice across the company. This role is based in San Francisco, CA. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: 1. Maintain and operationalize Notion’s talent philosophies - Codify and evolve our talent philosophies across performance, growth, leadership, career development, internal mobility, early career, and high-performance expectations. - Translate principles into practical tools, rituals, and operating mechanisms that People Partners and leaders can use. - Ensure our philosophies stay connected to business needs, company strategy, and the realities of how work is changing. - Ensure the talent systems we build are durable and make talent expectations clear, consistent, and actionable — without over-programming or adding unnecessary process. 2. Co-build the programmatic layer & talent engine for People Partners - Help steer and co-build the overall talent enablement engine equipping People Partners to drive higher-quality actions with leaders. If People Partners are consultants, our talent management arm builds the resources to enable talent density. - Keep our core philosophies aligned with our deployment-ready materials: playbooks, manager guides, conversation frameworks, decision tools, calibration support, and coaching resources. - Partner closely with strategic People Partner leaders to identify where enablement is needed most and how it should show up in the business. Develop net new, creative strategies aligned with Notion’s values and vision. - Ensure People Partners are not just consuming talent programs, but actively shaping and deploying them with context and judgment. 3. Enable talent density - Bring the taste, craft, and pattern recognition to understand what different talent segments need to grow. - Design self-service strategies & actions that help leaders develop talent - Power up our mechanisms to better identify, engage, stretch, and retain talent. - Enable our leadership bench. 4. Lead fluid, high-leverage talent strategy projects This role will flex into the highest-priority talent questions of the moment. Examples of historical and potential high-impact projects include: - Early career strategy enablement: helping define the scaffolding, manager expectations, growth model, and experience needed to make Notion a definitive launchpad for early-career talent. - Total rewards exploration: partnering with Total Rewards, Talent, and People leaders to explore what recognition could look like in a more AI-native, high-performance environment. - Role architecture for the next generation of work: rethinking how roles, levels, career paths, and talent systems should evolve as AI changes what people can do. - Internal mobility and talent flow: partnering with People Ops, Recruiting and People partners in creating clearer, higher-touch pathways for high-slope talent to find the right next opportunity inside Notion. - Leadership expectations: supporting the translation of Notion’s leadership philosophy into practical enablement for managers and leaders. SKILLS YOU'LL NEED TO BRING: - Significant experience designing, scaling, and evolving talent management strategies and programs (e.g. performance, talent reviews, succession planning, career architecture, or related initiatives). - Proven ability to influence senior leaders and drive cross-functional change without formal authority. - Experience translating ambiguous talent philosophies into scalable tools, frameworks, and operating mechanisms. - Strong business acumen and organizational judgment, with the ability to connect talent decisions to company outcomes. - Excitement for reimagining talent management in an AI-native world. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $230,000 - $270,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: New York, NY Workplace: Hybrid ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Role AI agents are already booking travel, subscribing to software, running procurement end to end, and moving money on behalf of users — much of it through Rain. Our Agent Control Layer is the governing surface for that activity: it enforces approved counterparties, amounts, merchants, and task scope at initiation, before a transaction ever occurs, rather than reconciling damage after the fact. We are hiring a Senior Product Manager to own that platform. This is a 0-to-1 role inside a category being defined in real time. You will own the developer-facing surface — APIs, SDKs, controls, docs — that teams building agents use to give them spending power safely. McKinsey projects $3–$5 trillion in global agentic commerce by 2030. The primitives that make it trustworthy have not been built yet. You will build them. You will report to the Head of Product and work daily with engineering, risk and compliance, network partnerships, and the developers shipping on us. What you'll do • Define the primitives for agent authority: spend scopes, merchant and counterparty allowlists, velocity and amount ceilings, task-bound credentials, human-in-the-loop approvals, and clean revocation. • Own scoped virtual cards for agents — cards provisioned for a single merchant, amount, and task, retired the moment the task completes. • Extend the rest of Rain's stack (wallets, virtual accounts, onramps, offramps, cross-border payments) to agent initiators within the parameters our customers define. • Treat the API as the product. Own endpoint design, error semantics, idempotency, webhooks, sandbox and simulation tooling, SDKs, and reference agents. • Own documentation and the onboarding path with the same rigor as the product itself. Time-to-first-authorized-agent-transaction is your metric. • Run a tight design-partner loop with agent builders — read their integration code, sit in their debugging sessions, ship against what you find. • Build the roadmap from first principles: form a thesis on where agentic commerce goes next, sequence bets accordingly, and kill what isn't working quickly. • Partner with risk and compliance on Know Your Agent — agent identity, attestation, delegated authority, auditability, and dispute handling in a world where the cardholder wasn't the one who clicked. • Represent Rain's technical point of view in Agentic Payments Alliance working groups and with Visa, Mastercard, and stablecoin partners as standards take shape. • Write the specs, launch posts, and positioning that teach the market what controlled agentic payments actually means. You’ll likely succeed if you have • 8+ years in product management, with meaningful time on a developer-facing platform, API, or infrastructure product. You have shipped something engineers chose to build on. • Technical depth. You read API diffs, write your own queries, prototype against your own endpoints, and hold your own in an architecture review. You don't need to have been an engineer; you do need engineers to take you seriously. • 0-to-1 instincts. You have taken a product from a blank page to real usage in an ambiguous market, and you're comfortable with a roadmap that changes because the ground moved. • Payments or fintech fluency, or the obvious appetite to acquire it fast. Authorization flows, issuing, interchange, chargebacks, settlement, KYC/KYB - you know these, or you'll learn them in weeks rather than quarters. • Judgment under risk. Every control you design trades capability against loss. You can reason about that tradeoff explicitly and defend where you landed. • Strong writing. At Rain, specs, docs, and launch narratives are the job, not overhead. • Bias for motion. You would rather ship a narrow thing this month and learn from it than scope a broad thing for two quarters. Bonus attributes • Hands-on experience building or deploying AI agents - tool use, orchestration frameworks, MCP, evals. • Stablecoin or onchain payments background: settlement, custody, treasury operations, or wallet infrastructure. • Experience working directly with card networks, issuing processors, or sponsor banks. • Time at an early-stage company during a period of fast scaling. THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: New York, NY Workplace: Hybrid ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE Compliance is an intentional product surface at Rain. Every card we issue, every wallet we open, and every dollar that moves across our rails depends on controls that are correct, auditable, and fast enough not to be felt. We are hiring a Senior Product Manager to own that surface end to end. You will own the compliance product area across four connected domains: financial crime (KYC/KYB, sanctions, transaction monitoring), licensing and regulatory readiness, card network and issuing-bank obligations, and the compliance tooling our enterprise partners use to run their own programs. As Rain continues to expand its product suite, you will ensure our compliance product serves our customers’ needs with these new products as well. You will work daily with Compliance, Legal, Risk, Engineering, and Partnerships, and you will be in the room with bank partners, network representatives, and our largest customers' compliance teams. This is an individual contributor role with real scope to grow. WHAT YOU'LL DO • Own the KYC and KYB onboarding experience for consumers and businesses in every market we operate in, tracking and optimizing metrics such as conversion, accuracy, and cost per verified user are all yours. • Build and tune sanctions screening, PEP and adverse media checks, and transaction monitoring, including blockchain analytics for wallet screening and source-of-funds signals. • Drive down false positives and analyst review time without weakening detection, and define the metrics that prove it. • Ship the case management, escalation, and SAR/STR workflows our compliance analysts live in every day. • Translate obligations - state money transmission licensing, EMI and MiCA in the EU, VASP regimes, stablecoin-issuer requirements, Travel Rule, and local equivalents - into requirements engineers can build against. • Partner with Legal and Compliance to make new-market launches a repeatable motion instead of a one-off scramble: jurisdictional configuration, disclosures, data residency, and reporting. • Run regulatory change management as a product process, so a rule change becomes a tracked roadmap item rather than a fire drill. • Own conformance with Visa and Mastercard rules across the programs we run and sponsor - BIN controls, MCC and merchant restrictions, program registration, and network reporting. • Build the controls, evidence, and attestation tooling our issuing banks and BIN sponsors require, and make audits boring. • Partner with Risk on disputes, chargebacks, fraud rules, and authorization-time controls where compliance and fraud overlap. • Turn internal compliance capability into products our partners can use: APIs, dashboards, configurable rule sets, audit logs, and reporting they can hand to their own regulators. • Serve as the product voice in partner compliance diligence, security reviews, and bank onboarding - and feed what you learn there back into the roadmap. • Define how much control a partner gets and where Rain holds the line, clearly enough that sales can sell it and engineers can build it. • Write the strategy and roadmap for compliance product, and defend the sequencing to the exec team. • Specify precisely. In this domain, an ambiguous requirement is a regulatory finding waiting to happen. • Instrument everything - pass rates, decision latency, alert volume, review throughput, escalation outcomes - and use it to make the case for what comes next. You’ll likely succeed if you have • 8+ years in product management, including at least three years owning compliance, risk, identity, or payments products in a regulated environment. • Working fluency in AML/CFT: you can hold your own on KYC and KYB standards, sanctions screening logic, monitoring typologies, and SAR workflows without needing a translator. • Direct experience with card issuing, payments infrastructure, or banking-as-a-service - you understand what an issuing bank, a BIN sponsor, and a network each expect from a program. • A track record of shipping systems where correctness matters more than a fast demo, and the technical depth to design data models and APIs with engineers rather than around them. • Comfort with genuine ambiguity. The regulatory picture for stablecoins is still being written, and you will often decide with incomplete information. • Clear, precise writing. Most of your leverage here comes from documents other people can act on. Bonus Attributes • Experience with stablecoins, digital assets, or onchain settlement, including blockchain analytics tools. • Multi-jurisdiction launch experience across LATAM, APAC, EU, or EMEA. • Time spent inside a compliance, financial crime, or regulatory function — or a hands-on partnership with one. • Familiarity with SOC 2, PCI DSS, or similar control and audit frameworks. THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: USA - Remote Workplace: Remote 💫 This job description was written by a person ABOUT US Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale. We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 130-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales. ABOUT THE ROLE One of our values is “Build a house you want to live in.” In this metaphor, Close.com http://Close.com is the front door. Our website is where people learn about who we are, what we do and, even more importantly, it’s a critical touch point on their journey to becoming a Close customer. We’re dedicated to making it best-in-class. We’ve recently migrated from Webflow to our own codebase (Astro, Sanity, Vercel) so a new and improved foundation is in place. We believe building in-house gives us the flexibility, creativity, and speed to make our website a competitive advantage - this is where our first Sr. Frontend Engineer - Marketing comes in. As the technical owner of the website, you’ll be responsible for maintaining, optimizing, and instrumenting Close.com http://Close.com. You’ll work closely with Marketing, including a Marketing Designer, but report up through Engineering. YOU ARE - A marketing website engineer. You’ve built beautiful, conversion-focused websites for a while now - probably 5+ years. You may have worked in an agency, but you’ve also had to build, own, and collaborate on websites long-term - seeing your work through impact and likely many iterations. Motion, ambitious CSS, and rich media are second nature, and you sweat page speed and how the site reads to both search engines and AI agents as much as how cool it looks. A modern stack like Astro paired with a headless CMS (Sanity is ours) is familiar territory to you. - Fluent in measurement. The sites you build aren’t only beautiful, but they’re well-measured too. You understand cookies, conversion events, analytics, and experimentation tooling, and you've worked with tools like Segment, Amplitude, or Customer.io http://Customer.io. - Focused on conversion and fueled by impact. We’re primarily a self-service SMB business and that means that Close.com http://Close.com isn’t just a brand experience. It’s a critical part of our acquisition funnel. This means that your work will have a direct effect on some of our most important business metrics - traffic, conversion, revenue. You’re the type who finds this motivating and is eager to partner with Marketing and Growth to move these numbers. - Energized by empowering non-technical team members. You’ve built systems that allow Marketers or Designers to self-serve and solve problems quickly and independently. You’re comfortable thinking through guardrails, automations, and tooling. - Already building with AI. You use AI to move faster and empower your team but are equally discerning about which moments require craftsmanship and taste. - Resourceful and collaborative. You’ll bridge two teams (Marketing and Engineering) and will need to easily work with folks across departments and levels. No tweak or task is too small (or too big) for you to tackle. YOU WILL - Build and continuously improve a world-class marketing website. We want close.com http://close.com to be responsive, highly interactive, and polished. The kind of site that brings the product to life through animation and interactivity. You'll ship new pages and continue raising the bar on core site functionality. - Make the site fast and findable. You’ll own performance, technical SEO, and how the site shows up to search engines and AI agents. - Manage the infrastructure behind the site. The platform (Sanity), components, integrations, and deployment are for you to maintain and evolve. - Own the technical integrity of site measurement and partner on experiments. Make sure tracking, attribution, conversion events, and funnel data are implemented correctly and reliably flow into our marketing and data systems. - Build tools that let Marketing self-serve...and help the site self-improve. You’ll build automations and flows to help the team ship pages, campaigns, and experiments, but you’ll also help the website be a partner in its own development - be it catching regressions or flagging performance problems and SEO issues. The website of the future is a surface for collaboration between you, the marketing team, and AI agents. - Stretch beyond the site and act as an engineering resource to marketing. The website is your focus, but there’s a lot of work to be done! You’ll be a resource for solving tricky problems, across the website and in other areas of marketing - sometimes that means hopping in yourself, or just knowing when to loop in the right person. BENEFITS - Compensation: Competitive pay plus an organization-wide goal-based bonus - Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close. - 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay - Parental Leave: Paid leave for primary and secondary caregivers - Sabbatical: A 1-month paid sabbatical every 5 years with the team - Healthcare (US residents): Best-in-class health coverage with the majority of employee and dependent premiums covered. Two medical plans, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability. - 401k (US residents): We match your contributions up to 6%, vested immediately OUR VALUES Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others LEARN MORE Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint https://www.close.com/blueprint.  Watch our culture video https://www.youtube.com/watch?v=maXKi1GN2MI from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo https://www.close.com/demo-site! OUR HIRING PROCESS We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.

Location: CA - Canada Scopely is looking for a Performance Marketing Manager, Forecasting & Market Intelligence, to join our Performance Marketing team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day, whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers developing, publishing, and innovating across the games industry, connecting millions of people around the world daily. The Performance Marketing team helps drive sustainable player growth across Scopely’s portfolio. This role will sit at the intersection of performance marketing, forecasting, competitive intelligence, and market research, supporting active and upcoming Slate titles as they move from early planning through testing, soft launch, and global launch. What You Will Do You will build the analytical foundation behind UA forecasts and growth plans: identifying the right comparable titles, developing market and geo assumptions, maintaining benchmarks, tracking competitive signals, and turning incomplete information into structured first-pass recommendations. This is a highly analytical role for someone who enjoys working through ambiguity and can challenge, validate, and refine assumptions rather than taking inputs at face value. Develop first-pass performance marketing forecasts and supporting inputs for upcoming Slate titles, including install curves, geo-tier views, channel assumptions, paid and organic assumptions, and launch phasing. Build and maintain relevant comparable game-peer sets based on genre, monetization model, platform, geo mix, audience, launch strategy, creative approach, and expected scale. Develop and maintain dCPI benchmarks and degradation curves, combining Scopely historical performance, partner benchmarks, competitor data, and external market signals. Support organic forecasting by developing assumptions around baseline organic demand, paid-driven lift, launch/IP halo, virality, and organic-to-paid ratios. Build sensitivity analyses that make the impact of key assumptions clear and help teams understand the range of potential outcomes. Track competitor UA investment, creative trends, app-store movement, channel activity, launch performance, and regional signals across relevant games and genres. Produce recurring market-intelligence and competitive-pulse readouts that identify meaningful changes in the market and potential implications for Slate titles. Incorporate learnings from market research, beta acquisition, creative and audience testing, soft launch, and other pre-launch signals into forecast assumptions. Support regional opportunity sizing and geo strategy, including differences in acquisition cost, scale, organic potential, and market dynamics. Maintain clear assumption logs, source documentation, version history, confidence levels, and open questions so forecasts are auditable and reusable. Partner closely with Performance Marketing, Product, Strategic Marketing, Finance, Analytics, and other stakeholders to gather inputs and pressure-test assumptions. Proactively identify gaps, risks, or inconsistencies in forecasts and surface them before they become downstream planning issues. Support ad hoc Slate analyses and leadership requests with structured research, quantitative analysis, and clear first-pass readouts. Help improve and standardize forecasting methodologies, benchmark libraries, and analytical processes across Slate over time. What We’re Looking For Strong experience in performance marketing, growth, marketing analytics, strategy, market intelligence, or a similarly analytical role, ideally within mobile games, mobile apps, or another consumer digital business. Strong understanding of mobile user acquisition fundamentals, including CPI, LTV, ROAS, retention, organic acquisition, channel mix, attribution, and marginal economics. Excellent analytical skills and the ability to turn incomplete or ambiguous information into structured assumptions and useful recommendations. Strong Excel / Google Sheets skills, including building and auditing analytical models, sensitivity analyses, and forecast frameworks. Strong attention to detail and a high bar for model integrity, source quality, and assumption validation. Ability to independently pressure-test data and assumptions rather than accepting outputs at face value. Experience working with multiple data sources, including internal performance data, third-party market intelligence tools, partner benchmarks, and competitive research. Ability to communicate analytical findings clearly to both technical and non-technical stakeholders. Strong cross-functional working style and comfort partnering with teams across Marketing, Product, Finance, Analytics, and leadership. Curiosity about the games market and a desire to understand why titles grow, why acquisition economics differ, and how launch dynamics evolve over time. Ability to manage multiple concurrent workstreams and operate effectively with limited oversight. Comfortable using AI and other analytical tools to accelerate research and analysis, while maintaining independent judgment and thoroughly validating outputs. Bonus Points You are an avid gamer who understands products from a user’s perspective. Direct experience forecasting or supporting the launch of mobile games or consumer apps. Experience with tools such as Sensor Tower, data.ai, AppMagic, Looker, Appsflyer, Adjust, or similar platforms. Familiarity with global mobile UA markets and meaningful differences across the US, Tier 1 Western markets, Asia, and emerging regions. Experience analyzing competitor launches, creative strategy, market sizing, or portfolio-level performance. Familiarity with pre-launch testing, soft-launch methodology, or forecasting games with licensed or globally recognized IP. For candidates in British Columbia, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. British Columbia Annual Salary Range $75,000 — $137,000 CAD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Location: Austin, in-person Director, Partner Growth & Strategy Reports to: Chief Business Officer Role Summary inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization. Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support. This role is designed to complement that structure. The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own how Account Management works : developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time. This is a highly cross-functional role sitting at the intersection of Sales, Account Management, Product, Operations, and Technology . The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask: What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better? What You'll Own Build the Account Management Operating System Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization. Create repeatable playbooks for key partner growth motions, including: Renewals Additional funding New and sister-location expansion Partner referrals Slow-redemption intervention High-performing partner expansion At-risk partner recovery Adoption of new inKind products and offerings Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion. Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization. Own the Partner Lifecycle Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion. Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated. Build proactive, data-driven engagement strategies so Account Managers know which partners need attention, why they need attention, and the highest-value action to take next. Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle. Improve Account Management Sales Effectiveness Build the sales methodology used by Account Managers to sell renewals, additional funding, additional locations, and other products. Develop pitch frameworks, business reviews, partner-facing materials, objection-handling guides, and other tools that increase conversion. Partner with Regional Sales Managers to identify coaching opportunities and translate successful field tactics into organization-wide best practices. Design training and certification programs that continually improve Account Manager commercial capabilities. Develop structured experiments to test new messaging, offers, processes, and sales techniques—and scale what works. Drive Technology & Automation Partner with Product, Engineering, Salesforce, and Operations teams to make Account Management increasingly technology-enabled and scalable. Identify manual activities that can be automated or moved into self-service experiences. Help develop systems that proactively identify opportunities and risks across the restaurant portfolio, including: Partners eligible for additional funding Upcoming renewal opportunities Newly opened or missing locations Changes in redemption or sales pacing At-risk accounts Expansion opportunities Partners requiring intervention Help define the vision for an Account Management "cockpit" that allows each AM to quickly understand where to focus their time and what action to take. Help Shape the Partner Product Serve as a structured voice of the restaurant partner within inKind. Develop systems for capturing and categorizing partner feedback, objections, product requests, and operational friction. Partner closely with Product leadership to translate restaurant feedback and Account Manager insights into actionable product opportunities. Play a key role in shaping the continued development of the inKind Partner Portal and other restaurant-facing technology. Use data to quantify partner friction and product opportunities rather than relying solely on anecdotal feedback. Build the Measurement Framework Develop the KPIs and reporting required to understand Account Management effectiveness and partner health. Measure performance across areas such as: Renewal rate Incremental funding Location expansion Partner engagement Funding eligibility and conversion Credit pacing Time from opportunity identification to close Portfolio growth Partner retention Create visibility into performance across Account Managers, regions, partner segments, and lifecycle stages. Use these insights to identify opportunities for improvement in people, process, product, and technology. How You'll Work This role will operate as the connective tissue between our Account Managers and the teams building the systems around them. Regional Sales Managers will continue to own the day-to-day management, coaching, and commercial performance of Account Managers. You will own the system in which they operate . You will spend time with Account Managers understanding what happens in the field, with Sales leaders understanding what drives conversion, with Product understanding what we can build, with Operations understanding what we can automate, and with data identifying where the biggest opportunities exist. Your job is to turn those insights into measurable improvements. What Success Looks Like Within your first year, we expect to see: A clearly defined Account Management methodology and partner lifecycle Repeatable playbooks for our major renewal and expansion motions Better visibility into partner health and growth opportunities Increased renewal and additional-funding conversion Faster identification and pursuit of expansion opportunities More consistent performance across Account Managers Increased Account Manager capacity through automation and self-service A stronger feedback loop between restaurant partners, Account Management, and Product Meaningful improvements to our Partner Portal and internal Account Management technology A culture of continuously testing, measuring, and improving how we grow existing restaurant partnerships What We're Looking For We're looking for someone who combines the commercial instincts of a sales leader with the systems thinking of a product or operations leader. The ideal candidate: Has experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions Has a strong understanding of B2B sales and expansion motions Is highly analytical and comfortable using data to diagnose problems and identify opportunities Has experience developing sales processes, playbooks, and training Understands CRM systems, sales automation, and workflow design Has experience partnering with Product and Engineering teams Can translate frontline customer feedback into scalable product and process improvements Is comfortable designing and running experiments Has exceptional cross-functional leadership skills Is equally comfortable talking to an Account Manager about objection handling and a Product Manager about workflow automation Has a strong bias toward action and measurable outcomes Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses is a plus. The Person Who Will Thrive Here You are probably not someone who is satisfied simply managing an existing Account Management playbook. You want to build a better one. When one Account Manager significantly outperforms another, you want to understand why . When Account Managers repeatedly perform the same manual task, you want to understand why it isn't automated . When restaurant partners repeatedly raise the same objection, you want to understand whether we should change the pitch, change the process, or change the product . And when something works, you want to figure out how to make it work across the entire organization. This is an opportunity to build the infrastructure behind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Location: Berlin, Germany Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, we're building a vibrant community where designers and product builders come together to learn, grow, and connect around their shared passion. Our Advocacy team is central to this mission—empowering our users through engaging content, meaningful interactions, and genuine advocacy. We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution. You'll be covering the DACH region, where our main languages are German and Polish. Being fluent in either/both of these languages is pretty much a plus! This is a full time, hybrid role based out of our Berlin hub. What you'll do at Figma: Empower users at scale: Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Figma across real product workflows Create compelling content: Develop written, visual, and video resources that reflect how modern teams actually design and build, from early exploration to production-ready systems Inspire community connections: Foster meaningful relationships within the Figma community, identify collaboration opportunities, and nurture user-driven initiatives Speak and engage at events: Regularly present at industry meetups, conferences, and community events, sharing practical insights from real-world design work Champion user voices: Stay attuned to community feedback, sentiment, and emerging design trends—advocating internally to inform product decisions and improvements We'd love to hear from you if you have: Deep, hands-on Figma expertise and an entrepreneurial drive, with experience embedding Figma in real product teams and taking ideas from early exploration to polished, impactful outcomes A thorough understanding of modern product design workflows, development environments, design systems, tokens, and AI-assisted design or prototyping Strong technical design skills, including experience working alongside developers or building tools that support design systems, and an understanding of how design decisions translate into development at scale Clear, compelling communication skills, with the confidence to explain complex workflows and systems, speak publicly, and engage large audiences A passion for contributing to the design community and a willingness to travel up to 25% of the time to connect with it in person While it's not required, it's an added plus if you also have: Fluency in German or Polish At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing builds large-scale datasets and reinforcement learning (RL) environments that power post-training for the world’s leading AI labs and enterprises. We create RL environments to evaluate and improve our customers' models on complex, long-range, multi-step workflows across high-GDP-value domains such as Finance, Sales, Retail, Developer Tools, Collaboration, Customer Experience. The environments vary depending on the model capability being evaluated / improved, a few examples of environment types are listed here: Environments for Software Engineering / coding agents UI-Environments for Computer-Use/Browser-Use agents MCP-based Environments for general function-calling agents across various enterprise and consumer applications We are seeking Research Engineers to advance our understanding of frontier AI systems and develop practical innovations in data, algorithms, evaluation, and training. You will work at the intersection of research and engineering, investigating high-impact questions that improve real-world AI systems. You will design and run rigorous experiments, develop research-grade prototypes and tooling, and collaborate with Research, Engineering, Product, and Operations teams to translate promising ideas into scalable applications. This role offers the opportunity to contribute to both foundational research and applied AI development across synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. What You’ll Do 1. Conduct Research on Frontier AI Systems Investigate the capabilities, limitations, and training methods of frontier AI systems. Formulate research questions that can inform Turing’s products, platforms, and technical strategy. Explore new approaches to synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. Stay current with advances in machine learning and identify opportunities for meaningful technical contribution. 2. Build and Evaluate Research Systems Develop research-grade datasets, experiments, prototypes, tooling, and evaluation frameworks. Train, test, and evaluate models using modern AI and machine learning tools. Analyze results carefully and draw clear, evidence-based conclusions. Establish sound practices for experimental rigor, data quality, reproducibility, and interpretation. Iterate quickly from early hypothesis through validated technical insight. 3. Translate Research into Practical Impact Collaborate closely with Research, Engineering, Product, and Operations teams. Translate research findings into improvements for Turing’s products, platforms, and AI capabilities. Help identify which ideas are ready to move from exploration into scalable, real-world applications. Communicate technical findings clearly to both specialized and cross-functional audiences. 4. Contribute to the Research Community Share findings through technical reports, publications, open-source work, workshops, or conference participation where appropriate. Contribute to Turing’s research culture through technical discussions, peer review, mentorship, and collaboration. Represent Turing thoughtfully within the broader AI research community. What We’re Looking For Research background: PhD or Master’s degree in artificial intelligence, machine learning, computer science, or a closely related technical field; exceptional equivalent research experience will also be considered. Technical depth: Strong foundation in machine learning and practical experience designing experiments, training or evaluating models, and working with modern AI tooling. Relevant expertise: Demonstrated research experience in synthetic or agentic data generation, reinforcement learning or post-training, AI understanding, evaluation, or benchmarks. Research engineering ability: Strong programming skills and the ability to implement, test, and iterate quickly in a research environment. Scientific judgment: Sound judgment around experimental rigor, data quality, reproducibility, and evidence-based decision-making. Communication and collaboration: Clear written and verbal communication skills, intellectual curiosity, and the ability to work effectively across research and engineering teams. A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $250,000 to $400,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing builds large-scale datasets and reinforcement learning (RL) environments that power post-training for the world’s leading AI labs and enterprises. We create RL environments to evaluate and improve our customers' models on complex, long-range, multi-step workflows across high-GDP-value domains such as Finance, Sales, Retail, Developer Tools, Collaboration, Customer Experience. The environments vary depending on the model capability being evaluated / improved, a few examples of environment types are listed here: Environments for Software Engineering / coding agents UI-Environments for Computer-Use/Browser-Use agents MCP-based Environments for general function-calling agents across various enterprise and consumer applications We are seeking Research Engineers to advance our understanding of frontier AI systems and develop practical innovations in data, algorithms, evaluation, and training. You will work at the intersection of research and engineering, investigating high-impact questions that improve real-world AI systems. You will design and run rigorous experiments, develop research-grade prototypes and tooling, and collaborate with Research, Engineering, Product, and Operations teams to translate promising ideas into scalable applications. This role offers the opportunity to contribute to both foundational research and applied AI development across synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. What You’ll Do 1. Conduct Research on Frontier AI Systems Investigate the capabilities, limitations, and training methods of frontier AI systems. Formulate research questions that can inform Turing’s products, platforms, and technical strategy. Explore new approaches to synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. Stay current with advances in machine learning and identify opportunities for meaningful technical contribution. 2. Build and Evaluate Research Systems Develop research-grade datasets, experiments, prototypes, tooling, and evaluation frameworks. Train, test, and evaluate models using modern AI and machine learning tools. Analyze results carefully and draw clear, evidence-based conclusions. Establish sound practices for experimental rigor, data quality, reproducibility, and interpretation. Iterate quickly from early hypothesis through validated technical insight. 3. Translate Research into Practical Impact Collaborate closely with Research, Engineering, Product, and Operations teams. Translate research findings into improvements for Turing’s products, platforms, and AI capabilities. Help identify which ideas are ready to move from exploration into scalable, real-world applications. Communicate technical findings clearly to both specialized and cross-functional audiences. 4. Contribute to the Research Community Share findings through technical reports, publications, open-source work, workshops, or conference participation where appropriate. Contribute to Turing’s research culture through technical discussions, peer review, mentorship, and collaboration. Represent Turing thoughtfully within the broader AI research community. What We’re Looking For Research background: PhD or Master’s degree in artificial intelligence, machine learning, computer science, or a closely related technical field; exceptional equivalent research experience will also be considered. Technical depth: Strong foundation in machine learning and practical experience designing experiments, training or evaluating models, and working with modern AI tooling. Relevant expertise: Demonstrated research experience in synthetic or agentic data generation, reinforcement learning or post-training, AI understanding, evaluation, or benchmarks. Research engineering ability: Strong programming skills and the ability to implement, test, and iterate quickly in a research environment. Scientific judgment: Sound judgment around experimental rigor, data quality, reproducibility, and evidence-based decision-making. Communication and collaboration: Clear written and verbal communication skills, intellectual curiosity, and the ability to work effectively across research and engineering teams. A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $250,000 to $350,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing is seeking exceptional Research Scientists to join our research organization and develop new ways to evaluate, train, and improve frontier AI systems. This is a research-first role focused on problems where the right benchmark, dataset, or methodology often does not yet exist. You will identify important gaps in the literature, propose ambitious new research directions, and take projects from initial hypothesis through experimentation, benchmark construction, and publication. Our research is deliberately focused on frontier evaluation, synthetic data, hallucination and reliability, and agentic science . We are looking for scientists who can recognize important problems early, formulate them precisely, and design rigorous research programs to answer them. What You'll Do Frontier benchmarks and evaluation Identify high-impact gaps in existing benchmark and evaluation literature. Design novel benchmarks in and across STEM fields and on general model functionality. Develop evaluations for emerging model capabilities that are poorly captured by traditional static benchmarks. Design rigorous task-generation, grading, contamination-control, difficulty-calibration, and validation methodologies. Build benchmarks that can become both valuable research contributions and meaningful standards for evaluating frontier models. Synthetic data and post-training Develop methods for generating high-quality synthetic STEM training data. Study how task selection, difficulty, diversity, verification, filtering, and data quality affect downstream performance. Explore methods for generating useful training signal in domains where expert human data is scarce or expensive. Design experiments that determine when synthetic data genuinely improves capabilities rather than simply increasing training volume. Hallucination, reliability, and verification Study hallucination, uncertainty, calibration, and epistemic failure in technical domains. Develop evaluations and methods for improving factual reliability, self-correction, verification, citation, and appropriate abstention. Investigate when models should reason internally, invoke tools, seek external evidence, or recognize that they do not know. Agentic science Research AI systems capable of performing extended scientific and technical work. Develop workflows involving literature search, coding, simulation, tool use, experimentation, verification, and iterative reasoning. Evaluate long-horizon scientific agents and identify the bottlenecks preventing them from reliably performing real research. Explore new approaches to human-AI and multi-agent scientific collaboration. New research directions The areas above are our core focus, not an exhaustive list. Researchers will also have significant latitude to propose new programs in areas such as reasoning, model evaluation, AI-for-science, data generation, and emerging capabilities. What We’re Looking For PhD or equivalent research experience in machine learning, computer science, mathematics, physics, chemistry, biology, engineering, statistics, or another highly technical field . Demonstrated ability to formulate and execute original research. Strong understanding of modern LLMs and the frontier AI research landscape. Excellent experimental design, quantitative reasoning, and scientific judgment. Ability to rapidly understand unfamiliar technical literature and develop expertise in new areas. Strong Python skills and the ability to independently build research prototypes and evaluation pipelines. Excellent technical writing and communication. Comfort working in a fast-moving environment where the research agenda evolves with the frontier. A strong publication record is valuable, but we care most about whether you can identify important questions, design rigorous ways to answer them, and execute quickly enough for the results to matter . A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $250,000 to $400,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing is seeking exceptional Research Scientists to join our STEM research organization and develop new ways to evaluate, train, and improve frontier AI systems. This is a research-first role focused on problems where the right benchmark, dataset, or methodology often does not yet exist. You will identify important gaps in the literature, propose ambitious new research directions, and take projects from initial hypothesis through experimentation, benchmark construction, and publication. Our research is deliberately focused on frontier STEM evaluation, synthetic data, hallucination and reliability, and agentic science . We are looking for scientists who can recognize important problems early, formulate them precisely, and design rigorous research programs to answer them. What You'll Do Frontier benchmarks and evaluation Identify high-impact gaps in existing benchmark and evaluation literature. Design novel benchmarks in and across STEM fields and on general model functionality. Develop evaluations for emerging model capabilities that are poorly captured by traditional static benchmarks. Design rigorous task-generation, grading, contamination-control, difficulty-calibration, and validation methodologies. Build benchmarks that can become both valuable research contributions and meaningful standards for evaluating frontier models. Synthetic data and post-training Develop methods for generating high-quality synthetic STEM training data. Study how task selection, difficulty, diversity, verification, filtering, and data quality affect downstream performance. Explore methods for generating useful training signal in domains where expert human data is scarce or expensive. Design experiments that determine when synthetic data genuinely improves capabilities rather than simply increasing training volume. Hallucination, reliability, and verification Study hallucination, uncertainty, calibration, and epistemic failure in technical domains. Develop evaluations and methods for improving factual reliability, self-correction, verification, citation, and appropriate abstention. Investigate when models should reason internally, invoke tools, seek external evidence, or recognize that they do not know. Agentic science Research AI systems capable of performing extended scientific and technical work. Develop workflows involving literature search, coding, simulation, tool use, experimentation, verification, and iterative reasoning. Evaluate long-horizon scientific agents and identify the bottlenecks preventing them from reliably performing real research. Explore new approaches to human-AI and multi-agent scientific collaboration. New research directions The areas above are our core focus, not an exhaustive list. Researchers will also have significant latitude to propose new programs in areas such as reasoning, model evaluation, AI-for-science, data generation, and emerging capabilities. What We’re Looking For PhD or equivalent research experience in machine learning, computer science, mathematics, physics, chemistry, biology, engineering, statistics, or another highly technical field . Demonstrated ability to formulate and execute original research. Strong understanding of modern LLMs and the frontier AI research landscape. Excellent experimental design, quantitative reasoning, and scientific judgment. Ability to rapidly understand unfamiliar technical literature and develop expertise in new areas. Strong Python skills and the ability to independently build research prototypes and evaluation pipelines. Excellent technical writing and communication. Comfort working in a fast-moving environment where the research agenda evolves with the frontier. A strong publication record is valuable, but we care most about whether you can identify important questions, design rigorous ways to answer them, and execute quickly enough for the results to matter . A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $250,000 to $350,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing is seeking exceptional AI Research Scientists to join our STEM research organization and develop new ways to evaluate, train, and improve frontier AI systems. This is a research-first role focused on problems where the right benchmark, dataset, or methodology often does not yet exist. You will identify important gaps in the literature, propose ambitious new research directions, and take projects from initial hypothesis through experimentation, benchmark construction, and publication. Our research is deliberately focused on frontier STEM evaluation, synthetic data, hallucination and reliability, and agentic science . We are looking for scientists who can recognize important problems early, formulate them precisely, and design rigorous research programs to answer them. What You'll Do Frontier benchmarks and evaluation Identify high-impact gaps in existing benchmark and evaluation literature. Design novel benchmarks in and across STEM fields and on general model functionality. Develop evaluations for emerging model capabilities that are poorly captured by traditional static benchmarks. Design rigorous task-generation, grading, contamination-control, difficulty-calibration, and validation methodologies. Build benchmarks that can become both valuable research contributions and meaningful standards for evaluating frontier models. Synthetic data and post-training Develop methods for generating high-quality synthetic STEM training data. Study how task selection, difficulty, diversity, verification, filtering, and data quality affect downstream performance. Explore methods for generating useful training signal in domains where expert human data is scarce or expensive. Design experiments that determine when synthetic data genuinely improves capabilities rather than simply increasing training volume. Hallucination, reliability, and verification Study hallucination, uncertainty, calibration, and epistemic failure in technical domains. Develop evaluations and methods for improving factual reliability, self-correction, verification, citation, and appropriate abstention. Investigate when models should reason internally, invoke tools, seek external evidence, or recognize that they do not know. Agentic science Research AI systems capable of performing extended scientific and technical work. Develop workflows involving literature search, coding, simulation, tool use, experimentation, verification, and iterative reasoning. Evaluate long-horizon scientific agents and identify the bottlenecks preventing them from reliably performing real research. Explore new approaches to human-AI and multi-agent scientific collaboration. New research directions The areas above are our core focus, not an exhaustive list. Researchers will also have significant latitude to propose new programs in areas such as reasoning, model evaluation, AI-for-science, data generation, and emerging capabilities. What We’re Looking For PhD or equivalent research experience in machine learning, computer science, mathematics, physics, chemistry, biology, engineering, statistics, or another highly technical field . Demonstrated ability to formulate and execute original research. Strong understanding of modern LLMs and the frontier AI research landscape. Excellent experimental design, quantitative reasoning, and scientific judgment. Ability to rapidly understand unfamiliar technical literature and develop expertise in new areas. Strong Python skills and the ability to independently build research prototypes and evaluation pipelines. Excellent technical writing and communication. Comfort working in a fast-moving environment where the research agenda evolves with the frontier. A strong publication record is valuable, but we care most about whether you can identify important questions, design rigorous ways to answer them, and execute quickly enough for the results to matter . A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $150,000 to $300,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . The Role Turing builds large-scale datasets and reinforcement learning (RL) environments that power post-training for the world’s leading AI labs and enterprises. We create RL environments to evaluate and improve our customers' models on complex, long-range, multi-step workflows across high-GDP-value domains such as Finance, Sales, Retail, Developer Tools, Collaboration, Customer Experience. The environments vary depending on the model capability being evaluated / improved, a few examples of environment types are listed here: Environments for Software Engineering / coding agents UI-Environments for Computer-Use/Browser-Use agents MCP-based Environments for general function-calling agents across various enterprise and consumer applications We are seeking Research Engineers to advance our understanding of frontier AI systems and develop practical innovations in data, algorithms, evaluation, and training. You will work at the intersection of research and engineering, investigating high-impact questions that improve real-world AI systems. You will design and run rigorous experiments, develop research-grade prototypes and tooling, and collaborate with Research, Engineering, Product, and Operations teams to translate promising ideas into scalable applications. This role offers the opportunity to contribute to both foundational research and applied AI development across synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. What You’ll Do 1. Conduct Research on Frontier AI Systems Investigate the capabilities, limitations, and training methods of frontier AI systems. Formulate research questions that can inform Turing’s products, platforms, and technical strategy. Explore new approaches to synthetic and agentic data generation, reinforcement learning, post-training, model understanding, benchmarks, and evaluation. Stay current with advances in machine learning and identify opportunities for meaningful technical contribution. 2. Build and Evaluate Research Systems Develop research-grade datasets, experiments, prototypes, tooling, and evaluation frameworks. Train, test, and evaluate models using modern AI and machine learning tools. Analyze results carefully and draw clear, evidence-based conclusions. Establish sound practices for experimental rigor, data quality, reproducibility, and interpretation. Iterate quickly from early hypothesis through validated technical insight. 3. Translate Research into Practical Impact Collaborate closely with Research, Engineering, Product, and Operations teams. Translate research findings into improvements for Turing’s products, platforms, and AI capabilities. Help identify which ideas are ready to move from exploration into scalable, real-world applications. Communicate technical findings clearly to both specialized and cross-functional audiences. 4. Contribute to the Research Community Share findings through technical reports, publications, open-source work, workshops, or conference participation where appropriate. Contribute to Turing’s research culture through technical discussions, peer review, mentorship, and collaboration. Represent Turing thoughtfully within the broader AI research community. What We’re Looking For Research background: PhD or Master’s degree in artificial intelligence, machine learning, computer science, or a closely related technical field; exceptional equivalent research experience will also be considered. Technical depth: Strong foundation in machine learning and practical experience designing experiments, training or evaluating models, and working with modern AI tooling. Relevant expertise: Demonstrated research experience in synthetic or agentic data generation, reinforcement learning or post-training, AI understanding, evaluation, or benchmarks. Research engineering ability: Strong programming skills and the ability to implement, test, and iterate quickly in a research environment. Scientific judgment: Sound judgment around experimental rigor, data quality, reproducibility, and evidence-based decision-making. Communication and collaboration: Clear written and verbal communication skills, intellectual curiosity, and the ability to work effectively across research and engineering teams. A note from our CTO, Ece Kamar Some of the most important questions in AI can't be answered from inside a single lab: how to evaluate frontier models, how data and RL truly drive capability, and what happens when AI meets the real world. At Turing, we work directly with frontier labs, the academic community, and enterprises deploying AI at scale. That creates a feedback loop where deployment shapes our research and our research shapes the field, and we publish our findings, datasets, and benchmarks openly. Join our talented team at Turing to push the frontier of AI with rigorous science that matters. Why Turing Work directly with leading AI labs and enterprises at the frontier of post-training and RL environment design. Build datasets and environments that directly improve the capabilities of advanced AI systems. Help advance coding agents’ ability to understand, plan, and execute complex software-engineering tasks. Apply frontier AI innovations to high-value enterprise workflows. Operate with high autonomy, rapid iteration, and meaningful commercial impact. Collaborate with exceptional colleagues from organizations including Google, Meta, Amazon, and other leading technology companies. Contribute to research that may be shared through technical publications and leading conferences such as ICLR, ICML, and NeurIPS. Compensation: $250,000 to $350,000 OTE + Equity Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: Remote (Ukraine) [https://app.ashbyhq.com/api/images/user-content/d5fc9a0c-9608-448b-b96f-2a4966f020bf/4f9f4f54-aa58-4dad-a9a3-ef00b1355969/G_LINK_OWN_COVER_1.png] ABOUT US: Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team. OUR MISSION: Become a stepping stone on our customers’ journeys of self-improvement. OUR VALUES: - Deliver what matters - Respect and support others - Initiate and own - Voiceopenly - Execute with quality If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com http://gismart.com. RESPONSIBILITIES: Daily operations - Monitor and assign incoming tickets, ensuring proper prioritization - Promptly detect and report incidents; take ownership of raised issues - Lead weekly team syncs and product training sessions - Manage schedules, capacity, extra shifts, and substitutes - Handle escalations and complex customer issues - Optimize queue management using Zendesk triggers and automations People management - Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback - Conduct regular 1:1s and performance reviews - Initiate and oversee performance improvement plans Reporting - Track weekly performance and ensure KPI compliance - Collect and share product feedback with product teams - Collaborate with the Support Team Lead to analyze results and propose improvements REQUIREMENTS: - Advanced English proficiency (C1—C2) in both writing and speaking - Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings - Experience with payment platforms (e.g., PayPal, Stripe) - Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery - Experience with Google Sheets: building formulas, graphs, and structured data sets - Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau WOULD BE A PLUS: - Experience with Jira, Confluence, or Asana - Understanding of mobile app functionality, including versions, updates, and device compatibility - Knowledge of subscription models, including renewals, refunds, and invoicing EMPLOYEE BENEFITS: - Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs. - Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace. - Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year - 100% Sick Leave Compensation - Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs. - Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools. - Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses. - Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart. - Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.