Workplace: fully
We are looking for a highly analytical and proactive
Business Operations Engineer
to join our team. This is a cross-functional role where you'll rotate between different departments, identify operational challenges, and take ownership of solving them.
Rather than simply coordinating between teams, you'll be expected to investigate issues firsthand, design practical solutions, implement process improvements, and build automations that make our business more efficient. You'll work closely with management and operations teams to streamline workflows, create Standard Operating Procedures (SOPs), and develop scalable systems that improve day-to-day operations.
If you enjoy solving complex problems, optimizing processes, and building solutions that have a measurable impact, this role is for you.
Key Responsibilities
Rotate across different business departments to understand workflows and identify operational inefficiencies.
Investigate problems uncovered by management and determine their root causes.
Design and implement practical, scalable solutions to improve business operations.
Build automations and internal tools that eliminate manual work and increase efficiency.
Develop and maintain Standard Operating Procedures (SOPs) for optimized processes.
Lead operational improvement projects from problem identification through implementation.
Collaborate with cross-functional teams to ensure solutions are adopted successfully.
Continuously evaluate existing processes and recommend improvements.
What We're Looking For
Excellent at
Problem solving and critical thinking.
Working collaboratively across teams.
Building automations, systems, and scalable business processes.
Good at
Mathematics and analytical reasoning.
Technology and learning new software/tools quickly.
Reading, writing, and documenting processes clearly.
Ideal Candidate
The ideal candidate is naturally curious, enjoys tackling complex operational challenges, and is comfortable taking ownership from start to finish. You think like both an operator and a builder - able to quickly understand how a business works, identify opportunities for improvement, and implement solutions that create lasting impact.
This role is similar to a Project Manager in terms of cross-functional collaboration, but with a much stronger emphasis on hands-on problem solving, process design, automation, and execution rather than simply coordinating communication between teams.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on
a business of
operating a virtual asset trading platform in Hong Kong.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are looking for a Senior Staff Mobile Engineer to join our P2P & Fiat team, where you will own the mobile engineering for OKX’s peer-to-peer trading and fiat payment experiences across multiple markets. This is a high-ownership role sitting at the intersection of mobile engineering and cross-border payments—you will work closely with compliance, legal, and regional business teams to build localised, regulation-aware payment flows for users across Southeast Asia, LATAM, MENA, and beyond.
You bring deep familiarity with P2P trading mechanics, cross-regional fiat payment integrations, and the compliance considerations that govern them. You are also fluent in AI-assisted development and bring the discipline to build, maintain, and continuously improve your own AI engineering workflows.
What You'll Be Doing
Own the mobile engineering for P2P trading flows, including trading channel mechanics, payment methods, and end-to-end buy and sell transaction journeys.
Build and maintain cross-regional fiat payment integrations, including local bank transfers, e-wallets, and third-party PSP integrations across markets such as Southeast Asia, LATAM, and MENA.
Ensure mobile payment flows and user data handling comply with local and international regulatory requirements, including KYC tiers, transaction limits, and regional compliance constraints.
Collaborate closely with compliance, legal, product, and regional market teams to translate local regulatory requirements into reliable, user-friendly mobile experiences.
Drive technical decision-making on payment architecture, clearly articulating trade-offs across delivery speed, maintainability, and compliance.
Apply AI coding tools actively in your workflow—not only for code generation, but also to build and maintain repeatable personal AI development workflows.
Mentor engineers on the team and contribute to a culture of ownership, technical rigour, and high engineering standards.
What We Look For In You
5+ years of professional software engineering experience, including hands-on experience building and maintaining production mobile applications. Level will be calibrated based on technical depth, scope, and demonstrated impact.
Proficiency in either iOS development using Swift or Objective-C, or Android development using Kotlin or Java.
Solid software engineering fundamentals, including data structures, algorithms, API design, testing, debugging, and system design.
Experience delivering reliable mobile features and addressing practical challenges in areas such as performance, stability, architecture, or user experience.
Ability to take ownership of engineering work, collaborate effectively with others, and drive solutions from design through production.
Good judgment when balancing delivery speed, product requirements, technical quality, and maintainability.
Nice-To-Haves
Experience in crypto, fintech, digital payments, or another regulated product environment.
Experience building large-scale or multi-market consumer mobile applications.
Experience in one or more areas such as mobile architecture, infrastructure, performance, security, or cross-platform development.
Practical experience using AI-assisted development tools and validating AI-generated output.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ML1 #LI-ONSITE
Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States
What The Role Is
As a
Staff Engineer
at Babylist, you own some of our hardest domains and decide where they go. Millions of families depend on what we build. Agents write most of the code now. So the hard part is yours: what to build, how it should work and whether what shipped was right. You're still in the code for the genuinely hard problems. Agents handle the volume. You spend your time on the parts that need a person. We're building well beyond the registry now: the financial side of raising a kid, maternal health made simpler and more human, the education new parents are looking for and the community around them. The hard problems run across all of it, plus the platform underneath and the AI we already ship to families.
You'll own a big piece of the product, but you won't be boxed into it. The roadmap is open. You have a say in which bets we make, and you pick what you take on next.
What You'll Own
A Staff Engineer here sets direction. You own a domain: a product surface, a platform area or a capability that cuts across several teams. You set where it's going over the next year or two, sequence the bets that get there and make the technical and product calls along the way. You're still in the code. We don't have architects who've stopped building. If you stepped away, multiple teams would feel it. Your influence shows up in the systems and the work other teams choose to build on. You don't need direct reports to have that reach. It comes from what you build.
In practice, you:
Take a fuzzy business problem from the first sketch through to production, and stay on the hook for whether it actually helped customers.
Build the platform or tooling other teams adopt by choice, and own it as it scales.
Make the architecture calls that span teams and the ones that are expensive to reverse.
Set the standard for how your domain builds with AI. Decide what good looks like, build the patterns and evals that get agents there and catch the output that's confidently wrong before it ships.
Partner with product, design and data as a peer, shaping what's worth building from the start.
Coach Senior engineers through the hard calls, the ambiguous ones as much as the technical ones.
A few problems people at this level are working on right now:
Resolving one customer across registry, shop and health, plus the friends and family buying for them, so personalization works everywhere without each team rebuilding it.
Designing the knowledge system our coding agents reliably load, and working out how much context actually helps before it starts to hurt.
Building Early Investor, our new family finance product, from scratch, on a deadline that can't move.
Who You Are
You've shipped production systems for enough years to have earned strong opinions, and you hold them loosely. You can pick up an ambiguous problem and start moving before anyone hands you the full picture. You've already changed how a team builds with AI, and the new way stuck. Most Staff engineers lean one of two ways, and both do well here. Some point their depth at the systems everyone runs on: the platforms, the reliability and security bar, the harnesses that make AI produce good code. Others point it at the customer: framing the problem with PMs as peers, owning a journey end to end, deciding what to build and learning whether it worked. You don't have to be both. You do have to be excellent at one and fluent in the other.
A few things that tend to be true of people who thrive here:
You measure yourself by impact: a customer outcome, or a system a dozen teams come to depend on.
You're curious: you spot problems before they're filed and push your own ideas until they ship.
Compensation
We post real numbers. For a US-based Staff Engineer, the starting base salary range is $233,500 to $290,700, plus a target annual bonus of 20 percent of base. That's total target cash of roughly $280,200 to $348,840. On top of that you get meaningful equity and a 401(k) match. Where you start in that range depends on your experience, and your pay grows from there with performance and scope.
How We Build
AI is the default here. Engineers run agentic sessions for most of the work, and a lot of the interesting engineering now lives in the scaffolding that makes the agents good: the eval harnesses, the curated context, custom review skills and fast CI. Agents also triage incidents and handle a big share of support. A human always owns the outcome.
The architecture is intentionally simple: one Rails monolith, MySQL and few moving parts. That's deliberate. Simple infrastructure lets us move fast and lets AI reason about the whole system, so the hardest problems are the ones in front of customers.
The Stack
Core app:
Rails, Packwerk, React, TypeScript, Sidekiq
Mobile:
iOS (Swift), Android (Kotlin)
Data, search & events:
MySQL, Snowflake, dbt, Airflow, Weaviate, WarpStream, Hex, Sigma
Machine learning:
deep learning, matrix factorization, retrieval & ranking, AWS SageMaker, MLflow
AI & dev tooling:
Claude Code, Devin, Linear, CodeRabbit, Warden, LangChain, Bedrock AgentCore, Maxim
Infra & ops:
AWS, Kubernetes, Terraform, GitHub Actions, Datadog, incident.io, LaunchDarkly
Key integrations:
Shopify (payments), Iterable (CRM)
Why Babylist
An engineer, expecting her first baby, couldn't find the registry she wanted. So she built it. That's how Babylist started, and it's still how we work: engineers solving problems for families. Becoming a parent is one of the biggest moments in a person's life. Millions reach it for the first time every year, making thousands of decisions and figuring it out as they go. That's who we build for, and we're a long way from done.
Ten million people give gifts through Babylist every year. We did more than $750M in revenue in 2025, up 45 percent over the year before, and we've been profitable for eight years while staying independent. So you can take on a hard, multi-year problem without watching over your shoulder for the next round or the next correction. And the team is small, around 65 engineers, so what you ship stays visible and your scope stays wide.
How We Work
Remote-first across the US and Canada, and we have been for years. That's not changing. We trust you to own your time and your outcomes, and we get everyone in a room together twice a year. Teams are small, pods of three to five engineers, so nothing you ship disappears into a committee. You'll work shoulder to shoulder with product, design and data, and with the partners across the business who rely on what you ship. You'll also stay close to customers yourself: sitting in on user interviews, watching session recordings, riding along with support. Here that's part of the engineering job, on a regular basis.
How We Hire
Three rounds, usually two to three weeks start to finish.
Recruiter conversation (30 minutes).
Trade context: what you want next, what we're building and straight answers on comp, team and remote.
Technical screen (1 hour).
One round, no AI, language-agnostic. Reach for Google when you normally would. We just want to see how you reason from first principles.
Final round (4 hours).
Four one-hour interviews: system design, AI-assisted coding with the tools you'd actually use here, product sense and culture and values. You'll hear back either way within 24 to 48 hours.
If your timeline is tight, tell us and we'll move faster.
Benefits
Company-paid medical and fully covered dental and vision
A 401(k) match
Generous paid parental leave for birthing and non-birthing parents, plus a gradual return-to-work program
Winter Wonder Week, a paid company-wide week off at the end of the year
A remote-work stipend
Mental-health and wellness support
A Few Things To Know
We record and transcribe interviews to evaluate candidates, in line with applicable privacy laws.
We expect you to use AI in your work and we welcome it in the process, but what you submit and say should reflect your own thinking.
If you have a family member or close relationship with a Babylist employee, let your recruiter know.
Official outreach only ever comes from an @babylist.com address
Location: Global - Remote
About the role
As a Data Scientist at Sporty, you will build and productionize data-driven ML systems that enhance personalization, search, and recommendation experiences, with a clear focus on measurable business impact. The role combines advanced analytics, Python-based modelling, and cloud engineering to solve real-world problems at scale in a fast-paced product environment.
Our Stack
SQL
Python
AWS/Azure/GCP
What you'll be doing
Utilize advanced algorithms and data mining techniques to build personalized recommendation systems, optimizing product and service recommendations to enhance user experience and improve business conversion rates.
Develop and productionize ML/AI systems across multiple domains — including search ranking, recommendation, and content intelligence — that directly impact user growth and business outcomes.
What you'll bring
Hands-on experience applying statistical and ML models to real business problems, with measurable impact on revenue or key business outcomes
Advanced understanding of Python and the quantitative analysis ecosystem in Python
Strong foundation in probability theory, statistics, machine learning, and linear algebra
2+ years of experience as a data scientist, quantitative researcher, quantitative analyst, or another relevant role
Knowledge of SQL and experience with relational databases
Proficient with AI tools and agents as part of daily development workflow; this role regularly leverages AI-assisted development to accelerate delivery
Degree in Applied Mathematics, Computer Science, Financial Engineering, Technology, or Engineering
Project and stakeholder management experience is preferred
Even better if you have
Apache Spark
Experience working in cloud platforms (AWS, GCP, Microsoft Azure)
Relevant knowledge or experience in the gaming industry
Solid computer science background
What’s in it for you
Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
28 days paid annual leave
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
Interview Process
Remote video screening with our Talent Acquisition Team
Online home assignment
Remote video interview with Team Members (3x45 Mins)
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
*We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.
Location: Germany (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.
In Germany, the Base compensation range for this role is €
113,000 - €135,601
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Sweden (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.
In Sweden, the Base compensation range for this role is SEK
922,507
- SEK
1,107,008
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Spain (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.
In Spain, the Base compensation range for this role is €
96,846
- €
116,215
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United Kingdom (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.
In the UK, the Base compensation range for this role is £
107,077 - £128,493
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Mexico (Remote)
Workplace: Remote
ABOUT THE OPPORTUNITY
We are looking for experienced Professional, Scientific, and Technical Services professionals to support a cutting-edge AI benchmarking project focused on corporate, legal, financial, and technology environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, technical, analytical, legal, financial, and project management challenges across consulting, technology, professional services, and enterprise operations. Your expertise will help ensure AI systems understand and respond accurately within highly specialized and knowledge-driven industries.
WHAT YOU’LL DELIVER
- Design realistic Professional and Technical Services scenarios in Spanish or English grounded in operational contexts (e.g., financial audits, software development workflows, IT operations, legal documentation, project delivery, stakeholder communication, compliance reviews)
- Adapt structured evaluation rubrics for analytical reasoning, technical problem-solving, project coordination, and professional decision-making tasks
- Review AI and human-generated responses for factual accuracy, professional standards, technical quality, and operational realism
- Contribute to “gold standard” solutions reflecting best practices across professional services, legal operations, accounting, project management, and technology environments
QUALIFICATIONS
- Native-level Spanish (Mexico) with strong professional English proficiency
- 5+ years of professional experience in Professional Services, Technology, Legal Services, Accounting, Audit, Consulting, or Project Management
- Background in one or more relevant roles: Accounting & Auditing, IT or Information Systems Management, Legal Practice, Project Management, Software Development, Technology Consulting, Enterprise Operations, or Digital Transformation
- Strong understanding of professional service workflows, regulatory and compliance requirements, technical operations, project delivery methodologies, and Indian business environments
WHY COLLABORATE WITH LILT?
- Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
- Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
- Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
- Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
- Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
- Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.
What to Consider Before Applying
- Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed.
- Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit.
- Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging.
HOW TO JOIN OUR EXPERT COMMUNITY
Step 1: Apply with the English-language version of your Resume/C.V. highlighting your expertise in the domain.
Step 2: Register in Tipalti to ensure a smooth payment process
Step 3: Finalize onboarding and join the Production team
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Location: Mexico (Remote)
Workplace: Remote
ABOUT THE OPPORTUNITY
We are looking for experienced Manufacturing and Industrial Operations professionals to support a cutting-edge AI benchmarking project focused on industrial, production, and supply chain environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, engineering, procurement, production, logistics, and inventory management challenges across manufacturing facilities and industrial operations. Your expertise will help ensure AI systems understand and respond accurately within one of India's most strategically important sectors.
WHAT YOU’LL DELIVER
- Design realistic Manufacturing and Industrial Operations scenarios in the target language or English grounded in target locale operational contexts (e.g., production workflows, procurement coordination, quality control, industrial maintenance, process optimization, warehouse operations, shipping and receiving activities)
- Adapt structured evaluation rubrics for operational problem-solving, engineering analysis, inventory coordination, and production management tasks
- Review AI and human-generated responses for factual accuracy, operational efficiency, safety awareness, and industrial realism
- Contribute to “gold standard” solutions reflecting best practices across target locale manufacturing, engineering, and supply chain operations
QUALIFICATIONS
- Native-level of target language with strong professional English proficiency
- 5+ years of professional experience in Manufacturing, Industrial Operations, Production Management, Engineering, Procurement, or Supply Chain Operations
- Background in one or more relevant roles: Purchasing & Procurement, Production Supervision, Industrial Engineering, Mechanical Engineering, Inventory Control, Warehouse Operations, Logistics Coordination, or Manufacturing Operations
- Strong understanding of industrial workflows, operational safety standards, production processes, procurement procedures, and manufacturing environments
WHY COLLABORATE WITH LILT?
- Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
- Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
- Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
- Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
- Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
- Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.
WHAT TO CONSIDER BEFORE APPLYING
- Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed.
- Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit.
- Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging.
HOW TO JOIN OUR EXPERT COMMUNITY
Step 1: Apply with the English-language version of your Resume/C.V. highlighting your expertise in the domain.
Step 2: Register in Tipalti to ensure a smooth payment process
Step 3: Finalize onboarding and join the Production team
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
In this role, you will be part of our engineering team, working with a high quality code base and the latest tools, where you will promote your skills to be an expert in complex frontend development in Android (kotlin) native platforms. Your primary focus will be development of mobile applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to a highly dynamic environment, where root cause analysis and rapid collaborative problem solving, sophisticated design, and the creation of quality products are required.
About your role as “Senior Android Engineer”
Design and build mobile applications for Android.
Ensure the performance, quality, and responsiveness of applications
Collaborate with a team to define, design, and ship new features
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization
Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Dive into difficult problems and successfully deliver results on schedule
About your experience
Minimum of 5 years
of professional experience in Android app development.
Proven track record of delivering
high-quality, user-friendly
Android applications.
Bachelor's degree in
Computer Science
,
Software Engineering
, or a related field. A master's degree is a plus.
Expert proficiency in Kotlin
with a deep understanding of its advanced features.
Extensive experience with
Jetpack Compose
and building UI components in a declarative paradigm.
Strong understanding of the
Android SDK
, including
UI design principles
, patterns, and best practices.
Experience with
asynchronous programming
and
multithreading
in Android.
Proficient in integrating
RESTful APIs
and working with
JSON
data format.
Familiarity with
dependency injection frameworks
like
Dagger/Hilt
.
Experience with
Android Architecture Components
(ViewModel, LiveData, Room, Navigation).
Solid understanding of
MVI
and other architectural patterns.
Proficient with
version control systems
, particularly
Git
, and experience with
GitFlow
workflow.
Experience with
unit testing
(JUnit, Mockito) and
UI testing
(Espresso).
Knowledge of
Gradle
build system and managing project dependencies.
Understanding of
material design principles
and ability to implement them effectively.
Familiarity with
app performance optimization
and tools like
Android Profiler
.
Experience with
Google Play Store deployment
and app release management.
Knowledge of
backend technologies
and experience with
Firebase
or other backend services.
Experience with
Continuous Integration/Continuous Deployment (CI/CD)
pipelines using tools like
Jenkins
,
GitHub Actions
, or
Bitrise
.
Understanding of
secure coding practices
and experience with
encryption
and
data protection
on Android.
Experience with
Agile/Scrum
methodologies and participating in
sprint planning
,
daily stand-ups
, and
retrospectives
.
Experience with
localization/internationalization
to support multi-language apps.
Knowledge of
analytics tools
like
Google Analytics
, or
Firebase Analytics
, for tracking app performance and user engagement.
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🚉 Subsidized public transit pass
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Home Based - Americas; Home based - EMEA; Home based - Worldwide
Alliances & Channels Leader
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We have new senior leadership opportunities in our Global Alliances and Channels organisations, to lead business development and partnership with some of the most important actors in the global technology sector. As the publisher of Ubuntu and a leading provider of open source to major technology firms globally, Canonical works across a broad partner ecosystem that includes global system integrators, value-added resellers, regional distributors, independent software vendors, independent hardware vendors, silicon companies, public clouds and other strategic technology brands.
These partners shape the platforms, solutions, marketplaces, hardware and delivery motions through which enterprises adopt open source at scale. We are looking for exceptional partner leaders who can build durable, mutually valuable relationships, develop joint solutions, drive global go-to-market programmes, and convert partner potential into measurable customer impact, revenue growth and market expansion for Canonical.
Opportunities are available for both people leaders and senior individual contributors. In these roles, you will lead, build or scale one or more strategic partner motions for Canonical, either by managing a team or by directly driving high-impact partner initiatives. You will work closely with partners throughout their sales, product, delivery and executive planning cycles to make Canonical their trusted partner for enterprise open source solutions. Depending on your experience and Canonical’s business priorities, your focus may include Channels, GSI, ISV, IHV/OEM, Silicon, Cloud or cross-ecosystem partnerships.
Our Alliances and Channels teams build trusted relationships with partners at executive level, increase Canonical market share and attach rate, evangelise the partnership, and lead business interactions from engineers to CxO level. This role will own strategy, sell-to, sell-through and sell-with motions across assigned partners or sectors, as well as promotion of partner-related activities, from campaigns, enablement and executive engagement, to strategic opportunities and partner events.
Location:
These are globally remote positions.
The role entails
Own and drive partner strategy, forecast, bookings and revenues for Canonical across one or more indirect routes to market
Lead and evolve a team or strategic partner portfolio towards accelerated revenue growth and market impact
Build strategic relationships with global and regional partners at executive levels
Design and execute joint go-to-market plans with partners, sales, product management, product marketing and engineering teams
Develop partner capability through sales engagement, technical enablement, joint marketing and disciplined business planning
Guide our offering from product management, to product marketing, and scale it through the support of our global sales organisation
Establish operating cadence, pipeline governance and data-driven accountability across complex partner relationships
What we are looking for in you:
10+ years of experience in alliance, channel, partner, ecosystem or indirect sales management roles
Experience in one or more of GSIs, VARs, distributors, ISVs, IHVs/OEMs, silicon, public cloud, marketplaces or strategic technology alliances
Deep commercial experience encompassing revenue, margins, pipeline, forecasting and partner economics
Proven leadership and presentation skills, with the ability to engage confidently from engineer to CxO level
Ability to build trusted executive relationships while aligning product, sales, marketing, engineering and operations teams
Insight into open source, Ubuntu, enterprise infrastructure, cloud, AI, security and Canonical’s competition and opportunities
Track record of data-driven decision-making and disciplined execution across complex, global relationships
An autonomous, disciplined, hands-on, get-it-done mentality
An exceptional academic track record from high school and university.
Business level written and spoken English.
Sincere personal motivation aligned with our mission.
International travel 2-4 times a year for company events up to two weeks long.
In addition we expect that you will match our values, by being:
Precise, taking care to deliver correctness and clarity.
Reliable, delivering high quality work that builds trust and confidence.
Accessible, collaborating to build products and systems that are usable.
Adroit, blending enthusiasm, knowledge, adaptability, style and character.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Cairo, Egypt; Alexandria, Egypt
Workplace: hybrid
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Java. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.
About your role as “Senior Java Engineer”
Build robust and scalable software in Java (Spring, Spring boot & hibernate)
Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members.
Help improve existing code quality through writing unit tests, automation and performing code reviews.
Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
Dive into difficult problems and successfully deliver results on schedule.
About your experience
BSc/MSc in Engineering, Computer Science or relevant field.
Minimum 5 years of experience in a similar role
Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
Highly organized, creative and critical thinker
Comfortable working in an entrepreneurial environment
Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives
Must have technical skills:
Language: Java.
Database: Mongodb or other.
Framework: Spring boot and hibernate.
Web architecture: Rest and restful APIs, micro-services
TDD
Containers: Docker, kubernetes
Caching, Redis server
Web load balancing
Scaling
OS administration
Encryption : https//, digital signing
Why you should join Yassir
😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
💸 Attractive salary and you even get a stake in the company
🚉 Subsidized public transit pass
🤙🏽Have a lasting impact on our company's culture
🚀 Perfect timing with renowned investors to build something great
📈 Extremely steep learning curve with own responsibility and intensive guidance
💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a
Customer Support Specialist
and help our customers solve their IT challenges while delivering an outstanding customer experience.
Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
Support customers in understanding and effectively using our software solutions.
Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
Prepare tailored offers and support customers throughout their journey with TeamViewer.
Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
Fluent in
Polish and English
; additional languages are a plus.
Strong interest in technology, software, and IT environments.
Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
Comfortable working with Windows and macOS environments and learning new technologies.
Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
Strong analytical skills with the ability to balance technical and administrative tasks.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, curious, and eager to continuously learn and develop.
Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Tel Aviv, Israel
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The Product
In a rapidly evolving world, trust in AI depends on AI agents being grounded in fresh, verified real-world data. Search is the foundation that makes this possible.
We are building an agent-native search platform designed specifically for AI systems rather than human users. Our product provides programmatic, low-latency, and observable search APIs that AI agents use to retrieve, filter, and reason over real-world information at scale.
The Role
As a Senior ML Engineer focused on Search Optimization, you will work on improving the quality of our search product across the all parts of the search stack.
You will work on problems such as query understanding, query reformulation and expansion, retrieval, ranking, reranking, and result selection. Your goal will be to identify where search quality is lost, develop better approaches, and turn them into measurable improvements in production.
This is an applied ML and information-retrieval role combining experimentation with production impact. You will work with real-world queries, large-scale search systems, and evaluation signals to improve relevance, recall, freshness, and overall result quality.
In this position, your responsibility will be to
Design, implement, and operate the retrieval system for a search vertical
Connect and tune the data pipeline, from ingestion to relevance tuning
Build knowledge-graph and entity-resolution layers: entity linking /
NER
, ontologies, and graph databases (Neo4j or similar)
Develop structured-extraction pipelines over messy, unstructured domain data
Reason about freshness and trust: model how confident we are in a fact and how stale it has become before we serve it
Define evaluation and quality metrics for relevance and drive measurable improvements
Collaborate with crawling, indexing, and ML teams to ensure retrieval and ranking requirements are met
Enable safe experimentation with retrieval, ranking, and extraction strategies
You may be a good fit if you have:
6+ years of software engineering experience, some of it in search / information retrieval
Strong
IR
fundamentals: inverted indexes,
BM25
/
TF-IDF
, query understanding, ranking, and evaluation (nDCG/
MRR
/recall@k)
Experience with vector & hybrid retrieval: ANN, dense+sparse fusion, embeddings models
Experience building structured extraction over messy/unstructured domain data
Fluent in Python and comfortable with systems-level performance work
Strong candidates may also have experience with:
Knowledge graphs: entity resolution, entity linking /
NER
, graph DBs (Neo4j), ontologies / schema design
Owning relevance / ranking for a real product and improving it against
IR
metrics
Data quality, truth discovery, or systems that decide how much to trust a piece of information
Published work on
IR
, ranking, or knowledge graphs
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Buenos Aires
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
As a Customer Support Specialist, you'll be one of the first people on the ground in South America, helping establish Halter's presence across the region and owning what great support looks like for producers in Argentina, Uruguay, and Brazil for the first time. You'll be working with producers who care deeply about their land, their animals, and their livelihoods.
Support at Halter isn’t a call centre. It’s a team of problem-solvers and educators who understand our customers, their animals, our product, and how everything connects. We’re the glue between customers and every part of the business, from field teams to product, engineering, and operations across the United States,, Australia, New Zealand, and now South America.
You’ll work both reactively and proactively: jumping in fast when something’s not right, and reaching out when ranchers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish - listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on ranch.
This is for you if you want to be part of a regional team working alongside a global Customer organisation, building world-class support in South America from the ground up.
WHAT YOUR DAY COULD LOOK LIKE
- Talking directly with ranchers through chat and phone - understanding what’s happening on ranch and helping them get things back on track fast.
- Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter.
- Digging into Support team data, spotting patterns, and raising insights and improvement opportunities that continuously ensure we’re delivering a world-class experience for ranchers and animals.
- Working closely with our Field, Onboarding, and Product teams to make sure every customer experience is seamless.
- Taking ownership from start to finish - following up, keeping ranchers in the loop, and making sure nothing slips through the cracks.
- Owning your performance metrics, including response times, satisfaction scores, and quality of support.
- Getting out on ranch regularly - seeing Halter in action and understanding the real impact of your work.
- Bridging the gap between our South American customers and global teams, helping shape how Halter serves a region you understand deeply.
WHO ARE WE LOOKING FOR
- 2 years of experience in customer-facing roles.
- Full professional fluency in Spanish and English - you’re equally comfortable switching between both.
- A genuine obsession with customer outcomes and creating better experiences for ranchers and their animals.
- An understanding of the ranching or livestock industry, especially extensive grazing systems.
- Familiarity with the South American beef or dairy sector across Argentina, Uruguay, or Brazil.
- Curiosity - you don’t stop at the first answer, you dig deeper to understand why.
- The ability to bring calm to chaos and stay steady under pressure.
- Energy, joy, and a collaborative spirit - you like being part of a tight team that has each other’s backs.
- Strong relationship-building skills with customers, teammates, and cross-functional partners.
- Proactivity and ownership - if something needs doing, you do it.
- Comfort with learning complex systems and picking up new tools fast.
- A genuine interest in using data to find insights and improve the way support works.
English proficiency is a requirement for this role. The recruitment process will include interviews conducted in English, and a significant part of the day-to-day work will also be conducted in English. Candidates should feel comfortable communicating, participating in professional conversations, and working effectively in English. If you are not comfortable having professional conversations in English, this role may not be the right fit for you.
NICE TO HAVES
- Experience working with hardware products or field-deployed technology.
- Startup or high-growth environment experience.
- Familiarity with tools like Intercom, Salesforce, or similar systems.
- Experience working in ag-tech.
- Portuguese language skills.
OUR BENEFITS
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and restricted stock units, so you own a part of what we’re building.
- Healthy body, healthy mind. You’ll be on the OSDE 410 plan, fully paid by Halter with dependents included, giving you comprehensive maternity cover, dental and vision, and complementary therapies like acupuncture.
- Mental health matters. You’ll have access to up to 30 sessions per year of individual or group therapy, plus up to 15 sessions per family group for bonding therapy.
- Our personal growth is important. Halter offers an annual US$750 personal growth fund to be used for anything that fuels personal growth.
- We offer 26 weeks of paid parental leave for primary caregivers, 4 weeks of paid leave for the other parent, and flexible return-to-work options.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Boca Raton, United States
Our client is hiring a Vice President of Customer Experience to lead customer service, account support, issue resolution, and customer retention across a building equipment and industrial services environment. This role will focus on improving the customer journey from first contact through service delivery, equipment support, and long-term relationship management.
The ideal candidate understands customer-facing operations in equipment, rental, distribution, service, or industrial environments. This person should be able to lead teams, improve service standards, and help the business deliver a consistent, professional customer experience.
Key Responsibilities
Lead customer experience strategy across service, account support, issue resolution, and communication processes.
Improve customer satisfaction, response times, service consistency, and retention.
Work closely with sales, service, warehouse, and administration teams to resolve customer issues.
Develop customer service standards, escalation processes, and performance metrics.
Support large account relationships and help resolve complex customer concerns.
Coach and develop customer-facing employees and department leaders.
Use customer feedback, reporting, and performance data to identify improvement opportunities.
Requirements
Minimum of 6 years of leadership experience in customer experience, customer service, account support, equipment service, rental, distribution, or related industries.
Experience leading customer-facing teams in a commercial or industrial environment.
Strong understanding of service delivery, customer retention, and issue resolution.
Ability to work cross-functionally with sales, operations, service, and administrative teams.
Strong communication, coaching, and problem-solving skills.
Experience using CRM systems, service platforms, or business reporting tools.
Background in building equipment, construction equipment, industrial equipment, or similar sectors preferred.
Benefits
Competitive salary: $110,000 to $130,000, depending on experience.
Performance-based bonus potential.
401(k) plan.
Health, dental, vision, and disability insurance.
Paid time off and holidays.
Leadership role with direct impact on customer retention and service quality.
Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.
To learn more about the firm and about our candidate services - please visit
Florida Executive Search, Recruiters, and Headhunters
Equal Employment Opportunity and Non-Discrimination Policy
Equal Employment Opportunity Statement:
Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.
Commitment to Diversity:
Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.
Reasonable Accommodations:
Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.
Compensation Information:
For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.
Compliance with Laws:
Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Workplace Harassment:
Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
E-Verify Participation:
Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.
Privacy and Pay Equity:
California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at
www.kellerexecutivesearch.com
.
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.
State-Specific Information:
Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.
Veteran Status:
Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.
Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.
Genetic Information:
In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.
Local Laws:
Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.
Note:
This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
Location: West Palm Beach, United States
We are partnering with a privately held commercial services business to find a Vice President of Client Services. The company serves a broad base of commercial and institutional clients and is looking for a senior leader who can elevate client retention, service quality, and account growth.
This is a highly visible leadership role with responsibility for executive-level client relationships, account performance, and cross-functional service delivery. The successful candidate will bring commercial judgment, strong communication skills, and the ability to turn client feedback into practical improvements.
The Vice President of Client Services will work closely with senior leadership to strengthen client partnerships, improve service consistency, and support sustainable business growth.
Key Responsibilities
Serve as the senior relationship owner for major commercial and institutional accounts
Lead client retention strategies and support renewal discussions
Partner with operations, field leadership, and finance to resolve account-level issues
Identify opportunities to expand services within existing client relationships
Review client performance trends, service concerns, and satisfaction feedback
Support proposal development, bid presentations, and strategic account planning
Build consistent client communication practices across the business
Provide senior leadership with insight into client risks, opportunities, and market needs
Requirements
Required Qualifications
Proven experience leading client services, account management, or customer success in a service-based business
Strong background managing executive-level client relationships
Experience supporting client retention, contract renewals, and account growth
Strong commercial awareness, including pricing, profitability, and service delivery impact
Ability to work across operations, finance, HR, and business development teams
Excellent communication, presentation, and relationship-building skills
Experience working with large commercial, institutional, or multi-site clients
Background in security services, facilities services, business services, or a related industry
Preferred Qualifications
Bachelor’s degree in Business, Communications, Management, or a related field
Experience managing a client services or account management team
Experience supporting regional or national accounts
Benefits
Base salary: $115,000 to $135,000 depending on experience
Performance bonus: up to 15% based on individual and company performance
401(k)
Healthcare coverage
Paid time off
Partially paid parental leave
Professional development support
Relocation assistance may be available for the right candidate
Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.
To learn more about the firm and about our candidate services - please visit
Florida Executive Search, Recruiters, and Headhunters
Equal Employment Opportunity and Non-Discrimination Policy
Equal Employment Opportunity Statement:
Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.
Commitment to Diversity
: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.
Reasonable Accommodations
: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.
Compensation Information:
For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.
Compliance with Laws
: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Workplace Harassment
: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
E-Verify Participation
: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.
Privacy and Pay Equity:
California Residents
: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at
www.kellerexecutivesearch.com.
Colorado, Nevada, New York City, California, and Washington Residents:
Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.
State-Specific Information:
Rhode Island:
We do not request or require salary history from applicants.
Connecticut
: We provide wage range information upon request or before discussing compensation.
New Jersey:
We do not inquire about salary history unless voluntarily disclosed.
Veteran Status
: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.
Genetic Information
: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.
Local Laws
: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.
Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.
Note
: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
seniorHong Kong, Hong Kong SAR
United States
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