Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE FINANCIAL SERVICES TEAM
- Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity.
- Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one.
- Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.
WHAT YOU'LL DO
- Be the primary partner to your Sales counterparts helping to win deals and grow customers
- Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers
- Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Mentor newer SEs and contribute reusable assets for your industry or team
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases
- Go deep on your industry, the patterns, and winning motions to scale your work
WHAT YOU'LL BRING
- 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Experience in relationship-building with prospects, including executives and technical leaders
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- Experience growing accounts past initial sale
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
ОфисSan Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
This position is for temporary engagement through our staffing partner, Yoh Enterprise Solutions. This is a 12-month contract.
We are seeking a Community Support Specialist who will be focused on making MLB The Show the best place it can be for the players.
This specialist will work on the Community Experience teams to make sure that any issues that may arise to our players are resolved.
Responsibilities:
Engage in direct, ongoing communication with players to troubleshoot reported issues, provide guidance, and work collaboratively toward effective resolutions.
Manage player support inquiries from initial contact through resolution, providing timely follow-ups, clear communication, and a positive support experience throughout the process.
Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.
Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.
Moderating community channels when the time is needed.
Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
Identify and investigate cheating, exploits, and unfair play trends.
Recognize cheating behaviors and emerging exploit patterns.
Analyze player activity to detect cheating and abuse.
Investigate exploits and help protect game integrity.
Track cheating methods to support safer gameplay.
Assist in maintaining tools to help solve player reported issues.
Represent the players best interests to the internal development team.
Assist in identifying bugs and assisting in testing when the time is needed.
Required:
Strong interpersonal, verbal, and written communication skills
A strong sense of empathy and understanding
Ability to keep a positive mindset when talking with players
Strong problem solving and troubleshooting skills
Strong ability to work in a communicative team environment
Superior organization skills
A passion for video games and video game communities
Desirable
:
A passion for Baseball and MLBTS
Experience with ZenDesk or similar customer support tools
Bi-lingual (Spanish)
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$39.33
—
$59.04 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Worldwide
We are looking for a
Business Analyst
to join the
Antifraud & Disputes
team and take ownership of the
Dispute Management
direction.
The team is responsible for managing customer transaction disputes, including fraud-related claims, chargebacks, and cases where customers experience issues with purchased goods or services. Dispute Management is a complex end-to-end process involving customer support, operations, payment processing, and internal banking systems.
In this role, you will focus on optimizing dispute resolution processes, reducing operational and compensation costs, and improving customer experience. You will work at the intersection of product development, operations, analytics, and technology, driving initiatives to automate manual workflows, improve decision-making, and make dispute handling more efficient and scalable.
Challenges that await you:
Taking end-to-end ownership of Dispute Management processes, identifying bottlenecks and opportunities for optimization and automation
Analyzing and improving key business metrics, including Operational Cost and Compensation Cost, and evaluating the impact of proposed initiatives
Improving dispute decision-making processes, including the development of scoring and automated decisioning solutions
Gathering, analyzing, and documenting business requirements, user stories, acceptance criteria, and process flows for development teams
Coordinating cross-functional initiatives involving Product, Engineering, CRM, Payment Processing, Analytics, and Operations, managing dependencies, priorities, and timelines
Working closely with operational teams to investigate existing issues, improve workflows, and increase dispute resolution efficiency
Formulating and prioritizing improvement hypotheses based on product and operational metrics
Supporting delivery throughout the full development lifecycle, from discovery and requirements gathering to implementation, release, and post-launch performance analysis
What makes you a great fit:
3+ years of experience as a Business Analyst / Product manager / Product owner with a strong focus on process development, optimization, and cross-functional project delivery
Proven experience independently managing complex end-to-end processes or initiatives involving multiple teams and stakeholders
Strong process-oriented thinking and experience designing and improving operational workflows across different teams and systems
Excellent stakeholder management skills, with the ability to align priorities, manage dependencies, and drive initiatives forward in a resource-constrained environment
Strong product thinking and analytical mindset: ability to identify problems, formulate hypotheses, prioritize improvements, and evaluate their impact on business metrics
Experience working at the intersection of product development and operations, with a focus on measurable business outcomes
Proven ability to gather, document, and manage business requirements and support their implementation
Basic technical understanding of systems and integrations
B2 or higher English level for effective communication with an international team
Your bonus skills:
Experience with
Dispute Management, chargebacks, or customer claims processes
, including operational roles
Experience working in Antifraud or Fraud Prevention domains
Experience in fintech, banking, or financial services
Our ways of working:
Innovative Spirit:
A commitment to creativity and groundbreaking solutions
Honest Feedback:
valuing open, transparent communication
Supportive Team:
a strong, collaborative community
Celebrating Achievements:
recognizing our wins together
High-Tech Environment:
a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to one of our hubs — Cyprus or Georgia — with assistance for the employee and their family
Flexible work
from our office or remote
Healthcare
Coverage
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:
Mental health and fitness activity reimbursements
Vacation Policy:
Annual leave and paid sick leave as per applicable policies
Location: Morrisville, United States
📍
Location:
Morrisville, North Carolina
📄
Employment Type:
Contract — Duration TBD
🏢
Work Arrangement:
On-site
🚀
Start Date:
TBD
💰
Compensation:
TBD — Based on skills and experience
About the Role
We’re looking for a reliable and detail-oriented
Inventory Cycle Counter
to support an end-of-year inventory counting initiative.
In this role, you’ll physically count and verify company-issued hardware, ensuring inventory quantities and item details match system records. You’ll use inventory management software, barcode scanners, and handheld devices to record counts, identify discrepancies, and maintain accurate inventory data.
This is an excellent opportunity for someone who is organized, comfortable working in a warehouse or stockroom environment, and able to follow established procedures while working independently.
What We're Looking For
We’re seeking someone with strong attention to detail, accuracy, and organizational skills. The ideal candidate can follow inventory procedures, use scanning devices and inventory software, and promptly report discrepancies to help maintain reliable inventory records.
Key Responsibilities
Inventory Identification and Counting
Review assigned count lists, storage locations, and part or asset numbers in the cycle counting system.
Locate inventory items and verify part numbers, serial numbers, and asset tags against count sheets.
Physically count inventory and accurately record quantities and locations in the inventory system.
Scan barcodes and serial numbers whenever possible.
Discrepancy Resolution
Recount items when physical quantities do not match system records.
Document inventory discrepancies and escalate unresolved variances to the inventory lead.
Ensure completed counts are recorded accurately and consistently.
Inventory Organization
Return items to their designated storage locations after counting.
Maintain organized counting areas.
Clearly mark completed areas to prevent duplicate or missed counts.
Safety, Security, and Reporting
Handle controlled or sensitive hardware according to applicable company security, access, and safety procedures.
Provide daily updates on completed counts, outstanding discrepancies, and issues affecting progress.
Follow established procedures to support the timely completion of the inventory initiative.
Required Qualifications
Strong attention to detail and a high degree of accuracy.
Comfort using barcode scanners, handheld devices, and inventory management software.
Ability to stand, walk, and lift up to
40 pounds
for extended periods.
Ability to follow documented procedures and work independently.
Ability to comply with applicable work authorization, facility access, and security requirements.
Preferred Qualifications
Previous experience in inventory control, cycle counting, warehousing, or stockroom operations.
Experience verifying part numbers, serial numbers, asset tags, and inventory quantities.
Familiarity with barcode scanning and inventory tracking systems.
Location: US Remote
Workplace: Remote
ABOUT THE ROLE
Join Cyberhaven’s growing Professional & Managed Services team as the Manager of our Americas Data Protection Analyst team. You’ll lead, scale, and develop a team of analysts who investigate insider-threat signals and endpoint forensics, analyze data-security incidents, surface risk across customer environments, and deliver incident-response documentation and project work. You’ll set the standard for how our customers operationalize Cyberhaven’s Data Detection & Response platform to reduce data loss. We’re looking for a hands-on leader with deep data protection expertise and a client-first mindset, who can build a high-performing team in a fast-paced, high-growth environment and partner closely with customer security and operations teams. This role reports to the Director of Professional Services.
WHAT YOU’LL DO
- Lead, coach, and develop a team of Data Protection Analysts in the Americas, setting clear goals, giving regular feedback, and building career paths
- Recruit, hire, and onboard analysts, and build the team structure, processes, and capacity plans needed to scale with customer growth
- Own the quality, consistency, and timeliness of the team’s work across customer engagements, including incident analysis, policy and dataset tuning, forensic investigations, and executive reporting
- Establish and maintain playbooks, templates, and best practices for incident investigation, noise and false-positive reduction, and incident-response workflows
- Define and track team KPIs (such as response times, customer satisfaction, and risk-reduction outcomes) and report on them to leadership
- Serve as an escalation point for complex investigations and a trusted advisor to customer security leaders (CISOs, SOC managers, and insider risk teams)
- Partner with clients to develop incident response workflows that map to their security objectives and policies, and guide the team as customers’ data risk strategies mature
- Present formal summaries, trend analyses, and realized-value readouts to both technical and non-technical audiences, including executives
- Stay current on external DLP, Insider Risk, and CASB market trends, and use those insights to shape team strategy and demonstrate customer value
- Collaborate with Cyberhaven’s Product and Development teams to relay customer and analyst feedback, drive requirements, and develop innovative strategies for monitoring and preventing data loss
- Work with Sales, Customer Success, and Support to ensure smooth handoffs and consistent customer experiences
- Work with Service leaders in other regions to align methodologies, share learnings, and operate as one global team
WHO YOU ARE
- 7+ years of experience working with data protection products, including 2+ years leading or managing technical teams (security analysts, consultants, or managed services)
- Proven track record of hiring, developing, and retaining high-performing technical talent, and of scaling a team through growth
- Deep expertise in DLP, Insider Threat, and CASB solutions, with familiarity with SIEM/SOAR integrations (including those adjacent to Cyberhaven)
- Experience advising on security issues affecting data protection and insider risk, both accidental and malicious
- Strong understanding of endpoint protection best practices and of macOS, Linux, and Windows environments
- Knowledge of security controls for handling sensitive data types
- Experience overseeing technical analysis and the documentation and project management aspects of incident response for data security issues
- Familiarity with cloud apps and services; passion for cloud technologies
- Familiarity with AI tools such as Claude, Codex and building and developing agents
- Experience operating in a SaaS, services, or managed-services delivery model, including managing priorities across multiple customers
- Excellent problem-solving and analytical abilities, with both creative and logical thinking
- Customer-centric, highly motivated, with strong empathy and focus
- Excellent written and verbal communication skills; able to create and deliver management-level presentations and analysis on incident investigations
- Effective collaborator in a global, cross-functional team
Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.
Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.
AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Workplace: fully
Role Overview
The Customer Success Agent is a front-line role on the Ethena Pay support team. You'll report directly to the Customer Success Manager, and be one of the first people we hire into the function.
Most of your time will be spent in the queue, answering users across Zendesk, Telegram and X — including the tricky ones where real money is delayed or stuck. The rest goes into making the queue smaller: sharper macros, better help-centre content, and clear signals to Product, Engineering, Finance, Compliance and GTM team about what's causing tickets.
Support is one of the places a money product can genuinely stand out, and few competitors set a high bar. We want users to talk about how good our support is, and we want ticket volume to fall because the reasons behind it are being removed. You'll sit inside the product team and work day to day with Engineering, Finance and Compliance. As the support and payments-ops organisation grows toward follow-the-sun and multilingual coverage, there's real room to grow with it.
Role Responsibilities
Work the queue: handle inbound tickets across Zendesk, Telegram and X, and consistently hit our published first-response and resolution targets.
Resolve money-movement issues safely: work through stuck or failed withdrawals, card and spend issues, on/off-ramp problems, refunds and KYC questions using our runbooks, four-eyes checks and audit trails.
Escalate with judgement: know when a case needs the CSM, Finance, Compliance or Engineering — disputes and chargebacks, suspected fraud, sanctions hits or anything that looks like an incident — and hand it over with full context.
Make every ticket count as data: tag and categorise accurately so the weekly cluster and contact-rate read is reliable. Route bugs to Product and Engineering with clear reproduction steps, user impact and evidence.
Hold a high quality bar: write replies that are accurate, clear and human. Take part in response QA, act on feedback, and reach out proactively to affected users during incidents using approved comms.
Shrink the queue: draft and maintain macros and help-centre articles, flag repeat contact reasons, and suggest product or self-serve fixes that would remove them.
Work with our rails partners: follow up on individual cases with our card issuer, on/off-ramp, KYC and wallet partners through the escalation paths the CSM owns, and log vendor issues as they happen.
Use AI well: use AI-assisted triage and drafting to move faster, and always check the output for accuracy and tone — especially where money is involved.
Required Skills and Experience
2+ years in front-line support for a live consumer money product — a neobank, payments company, card programme, exchange or crypto money app — where mistakes could move, lose or delay real customer funds.
Hands-on experience resolving money-movement tickets, such as failed or stuck transfers, card declines, refunds, account verification or KYC issues.
Confident working in a helpdesk tool (Zendesk ideally): triage, tagging, macros and help-centre content.
Excellent written English. You explain complex things simply, stay calm and empathetic with frustrated users, and get the facts right.
Comfortable with crypto basics: stablecoins, self-custodial wallets, on-chain transactions and reading a block explorer.
Strong judgement: you follow process where money is involved and know when to escalate rather than guess.
A track record of quality, backed by numbers — CSAT, QA scores or resolution times you're proud of.
Agent-native working: you already use AI tools to triage, draft replies and summarise issues, and you check the output before it reaches a user.
Nice to Have
Fluency in a second language — we're building toward multilingual coverage.
Experience with disputes and chargebacks, fraud triage or KYC/AML operations.
Experience supporting users in community channels such as Telegram, Discord or X.
Experience in an early-stage support team, including writing or improving runbooks and help-centre content.
Experience working in shift-based or follow-the-sun support across time zones.
Location: New York, NY, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
The Role
Fanatics comprises several businesses: commerce, collectibles, betting and gaming, live events, and more. Our team's job is to make them feel like one company to a fan. That means one experience of contacting support, a cohesive view of activity across the ecosystem, and recognition of loyalty.
As a Staff Product Manager, Ecosystem Support, you’ll build and scale the internal platforms and systems that support the entire Fanatics customer support & operations ecosystem. You’ll define what a shared view of the customer looks like for support purposes, work towards building a cohesive data view, and build the roadmap for using that data to resolve issues faster and treat loyalty members consistently regardless of which product they contact. You will partner closely with stakeholders across product, design, operations, engineering, commercial and more.
Responsibilities
Own the product vision and roadmap for cross-ecosystem customer support, from documenting the current support landscape across operating companies (systems, data, teams, metrics) through defining the target state, its value, and the sequence of work
Define the fan support record in partnership with Data, Engineering, and Architecture, including its sources, the contracts between them, and how support tooling in each business reads from and writes to the shared layer
Reconcile the identity, loyalty, and case taxonomies each business uses today into shared definitions the ecosystem can operate on
Define how Fanatics ONE tier, tenure, and cross-product history feed into prioritization, routing, and agent context across support channels
Build working relationships with product, operations, data, and leadership counterparts in Commerce, Gaming and Collectibles, and drive agreement on shared priorities where incentives differ
Design cross-business data sharing with privacy, state gaming regulation, and Responsible Gaming requirements built in, partnering with Legal, Compliance, and RG to define what data can move where and the controls to enforce it
Define the metrics for cross-ecosystem support and instrument them before the first integration ships
Operate with a high degree of autonomy, driving problem discovery, requirements definition, and delivery while aligning with senior product leadership and cross-functional partners
Qualifications
8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization
Experience building products for AI-assisted customer support, CX, or operations teams, with a practical understanding of what agents need at the point of contact
Experience leading cross-organizational initiatives where you were accountable for the outcome but did not own the roadmap or the delivery teams
Demonstrated ability to reach agreement in large, matrixed organizations with competing priorities and incentives and ship across multiple business units
Strong ability to partner with engineering and data teams and clearly communicate technical and product requirements
Excellent written and verbal communication skills, with the ability to articulate product decisions and tradeoffs to executive audiences
Comfort making decisions with incomplete information and revising them as data changes
Experience with loyalty or membership programs spanning multiple products or brands preferred
Experience in regulated industries where data sharing has legal limits is a plus, but not required
#LI-LS2
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$161,000
—
$212,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: US, San Diego, CA
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We’re looking for a Software Engineer II to join our Platform Infrastructure team in San Diego. You’ll help build the software and tools that enable our robots to run trusted software on trusted hardware, working with security, firmware, and platform engineers across the device lifecycle.
WHAT YOU'LL DO
- Build and maintain software and tools for trusted boot and device provisioning, working with NVIDIA secure boot and UEFI. For example, you might help bring up a secure boot flow on a new device or build tooling to provision and verify device credentials.
- Contribute to device trust and key protection using hardware roots of trust, including Trusted Platform Modules (TPMs), and security technologies such as ARM TrustZone.
- Contribute to device key management though the use of Hardware Security Modules (HSMs).
- Write, test, and debug software and scripts in Linux, and investigate issues across software and hardware.
- Identify and reduce attack surfaces across device software, boot flows, and supporting tools.
- Collaborate with security, firmware, cloud, manufacturing, and other engineering teams through design discussions, code reviews, and documentation; own well-scoped projects from design through implementation and testing, with input from experienced teammates.
WHAT YOU BRING
You’re a curious, collaborative engineer who takes ownership, works through unfamiliar problems, and wants to deepen your skills in device security. You’ll bring:
- Software engineering experience — Typically 1–3 years of full-time experience building, testing, and maintaining production-quality software, or equivalent experience.
- You have a strong foundation in object-oriented programming and software design.
- You can read and reason about code, identify logic errors, and learn to contribute across C++, Python, and Rust codebases
- Prior experience in all three languages is not required. B.S. or M.S. in CS, CE, EE, or a related field.
- AI-assisted development — You’re comfortable using AI-assisted development tools and can understand, review, and validate the code they produce.
- Security fundamentals — Familiarity with authentication, encryption, cryptographic keys, and trust boundaries, and an interest in applying them to hardware devices.
- Linux and tooling — Comfort working in Linux and using scripting languages such as Python or Bash to automate tasks, build tools, and investigate problems.
- Problem-solving and collaboration — A thoughtful approach to unfamiliar problems, attention to detail, and the ability to communicate clearly, seek feedback, and follow work through.
- Experience with key management and/or NVIDIA platforms, such as Jetson, is a plus
- Ability to work on-site at our San Diego office.
WHAT WE OFFER
- Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
- Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
- 401(k) retirement plan with employer match.
- Equity included–we believe builders should share in what they build.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
- Freedom to influence the product and own key initiatives.
For this role in California, the expected base salary range is $123,000-$154,000 USD per year; your placement in that range depends on how your experience maps to our internal leveling.
Location: Remote, Australia; Remote, Singapore
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Go-to-Market (GTM) Recruiter, you'll help GitLab build the go-to-market teams that drive our growth. In this individual contributor role, you'll partner with leaders across Sales, Marketing, Customer Success, Professional Services, Field Operations, Enablement, and Ecosystems and own searches from intake through close. You'll build inclusive pipelines and use data and market insight to guide hiring decisions, while growing into a trusted talent advisor.
What you'll do
Manage full-cycle searches for Account Executives, Solutions Architects, Customer Success, Sales Development, and Sales Operations, typically carrying 12-15 requisitions at a time, with accurate, timely documentation in Greenhouse.
Lead intake and kickoff conversations to align hiring teams on role scope, territory or segment, quota and ramp expectations, interview plans, and timelines, with senior team guidance as needed.
Partner with hiring teams on structured, equitable interviews with clear competencies and actionable feedback; challenge assumptions and escalate risks or blockers early.
Use talent-market research, compensation and on-target earnings (OTE) benchmarks, funnel metrics, and candidate feedback to shape search strategy and address hiring issues.
Assess sales candidates on track record, quota attainment, deal complexity, and experience relevant to GitLab's sales segments and approach.
Build research-based, diversity-focused sourcing plans that balance applicants, passive talent, referrals, internal talent, and targeted outreach.
Deliver a thoughtful candidate experience through disciplined pipeline management, proactive communication, timely feedback, and offer negotiations that clearly explain compensation and OTE.
Improve recruiting practices by sharing learnings and reusable resources, using artificial intelligence (AI) responsibly, and representing GitLab's mission, values, and culture.
What you'll bring
Full-cycle recruiting experience in competitive markets, including offer and compensation conversations.
Sales or go-to-market recruiting experience, or a strong interest in learning sales segments, quotas, OTE, ramp time, territory design, and sales cycles.
Developing advisor skills: building stakeholder trust, influencing without authority, and managing hiring team expectations.
Experience building proactive, diversity-focused sourcing strategies and balanced pipelines.
A data-informed approach that turns funnel insights into practical actions.
Strong organization across multiple requisitions and clear written and verbal communication across time zones, with attention to detail and candidate care.
Experience with an applicant tracking system and recruiting tools such as Greenhouse, LinkedIn Recruiter, Metaview, LinkedIn Insights, SeekOut, or comparable platforms; ability to evaluate AI-generated work, protect confidential information, and share responsible workflows with team members.
Technology or business-to-business (B2B) software recruiting experience is helpful, not required.
About the team
We work in a globally distributed, remote-first Talent Acquisition team where clear communication and reliable follow-through matter. Guided by GitLab's operating principles, including Speed with Quality, Ownership Mindset, and Customer Outcomes, we take ownership, move with urgency and rigor, and focus on hiring outcomes that matter to our internal customers. We share learnings and create reusable resources to continually improve the quality and consistency of hiring across GTM teams.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Morrisville, United States
Purpose: Support our client's end-of-year cycle count by accurately counting and verifying company-issued hardware in the cycle counting software, so that physical inventory matches system records.
Locate and identify material: Review assigned count lists, locations, and part or asset numbers in the cycle counting software. Find assigned items in their storage locations and confirm each one matches the part number, serial number, or asset tag on the count sheet.
Count and record: Count each item by hand and enter the quantity and location into the cycle counting software. Scan barcodes or serial numbers wherever possible.
Flag and recount discrepancies: Recount any item where the physical count doesn't match the system quantity. Document the variance and escalate unresolved differences to the inventory lead.
Maintain organization: Return items to the correct locations, keep count areas tidy, and tag counted areas so nothing is counted twice or missed.
Follow safety and security procedures: Handle controlled and sensitive hardware according to company security, access, and safety requirements.
Report progress: Give daily status updates on completed counts, open discrepancies, and any blockers during the count window.
Attention to detail and a high degree of accuracy
Comfort with scanners, handheld devices, and inventory software
Ability to stand, walk, and lift up to 40 lbs for extended periods
Prior inventory, warehouse, or stockroom experience preferred
Ability to follow documented procedures and work independently
Salary: $35 – $45 / hour
Location: Remote – CET (Paris time zone); Paris; Warsaw; Malta; Lisboa; Tbilisi; Krakow; Barcelona
Workplace: Remote
ABOUT VOODOO
Voodoo is a consumer tech company founded in Paris in 2013, with one mission: entertain the world. Today we are 1,000 people, generating $1b+ in annual revenue, profitably. Our games and apps have passed 7 billion downloads and reach 200 million+ active users every month, making Voodoo the #3 mobile publisher worldwide in downloads, after Google and Meta. We were backed by Goldman Sachs, Tencent and GBL along the way.
TEAM
You will be an integral part of a newly established internal studio, a dynamic and focused team dedicated to one of our most promising prototype in scale (either Puzzle or Midcore). This studio is specifically chartered to improve this high-potential game up to the successful and market-ready title it is meant to become.
ROLE
As a Quality Assistance Engineer at Voodoo, you will lead our approach to maintain our game health and free of defects.
Together with the rest of the team, you will be in charge of testing the game and minimizing the number of defects in it:
- Conduct comprehensive testing of our mobile games to identify and document crucial defects, taking ownership of the entire QA process to assure quality and user experience
- Assist in creating processes and tools to improve the overall quality of the game
- Follow the technical KPIs of our live games and propose strategies to continuously improve them
- Coordinate closely with design and development teams, understanding game mechanics and providing essential feedback to improve and refine the product
- Prioritize and execute testing tasks efficiently at different development stages, aligning with project timelines and objectives while independently addressing and resolving issues found
- Foster an open feedback culture, actively participating in constructive dialogue with team members to facilitate collaboration and innovation
- Work with our central tech teams in quality-related initiatives.
PROFILE
- 3+ years as a QA Engineer in Mobile Games, demonstrating ownership and successful project completion
- Strong problem-solving skills with the ability to take up tasks from start to finish with little assistance and identify and address issues independently and effectively
- Reliable self-starter and team player, capable of taking responsibility and contributing positively to team dynamics
- Passion for mobile games with insight into the player's perspective and expectations
- Proven experience using various testing tools and methodologies for mobile games
- Clear communication skills with the ability to articulate complex ideas to various stakeholders effectively
- Good understanding of Free-to-Play (F2P) games and game design principles and release management experience are a plus
- Fluent English (speaking and writing)
BENEFITS
- Competitive salary
- Other benefits according to the country you reside.
Location: Spain; Italy; France; Greece; Romania; Ireland; United Kingdom; Portugal; Argentina
Workplace: remote
Park IP, a Welo Global brand, is a global IP solutions partner built for modern intellectual property work. The company enables legal teams to protect intellectual assets with accuracy, clarity, and confidence across jurisdictions. Trusted by Am Law 200 firms and Fortune 500 corporate legal departments, Park IP combines deep IP expertise with AI-powered workflows that reduce risk, improve predictability, and deliver greater visibility and control across the IP lifecycle, from prosecution to litigation and compliance. Its Legal Studio platform strengthens portfolio management through jurisdiction-specific coordination and real-time oversight, while experienced IP professionals remain accountable for quality and judgment. Operating under ISO-aligned quality and security standards, Park IP advances a disciplined and transparent approach to managing intellectual property worldwide. parkip.com
Role Overview
The Senior Russian Legal Linguist ensures high-quality Russian-language deliverables by managing translation and copy-editing tasks, coordinating with freelancers and agencies, and maintaining key language resources. They handle terminology and style queries, collaborate with clients and internal teams to improve workflows, and support overall quality efforts through editing and error arbitration.
Main Responsibilities
- Performing copy-editing tasks on assigned projects or accounts
- Performing on-demand translation tasks
- Performing lead linguist role on assigned accounts
- Taking ownership of deliveries that were translated internally or by external partners for one or more accounts into their target language
- Preparing, managing, and maintaining language materials—such as glossaries, style guides, and work instructions—to ensure they remain high-quality, accurate, and up to date for each account or project
- Managing project-related queries
- Ensuring good interaction among team members and resolving questions on terminology and language matters
- Coordinating with freelancers, agencies and internal linguists on assigned projects or accounts
- Testing and qualifying new freelancers and vendors as required
- Developing and training internal linguists, as well as new and existing freelancers, in alignment with account requirements and Welo Global's standards
- Interacting with clients on linguistic matters as required
- Participating in the development of new and improved working processes.
-Propose process improvements.
- Meeting or exceeding key performance metrics related to productivity, on-time delivery, and quality
- Achieving the goals set by the Team Manager
Requirements
- Education Level: University degree in Translation, Applied Languages, Linguistics, or a related field — or an equivalent combination of education and experience
- Native-level proficiency in Russian
- Fluent in English, both written and spoken
- 8+ years of relevant experience in translation, localization, editing, or content writing
- 5+ years of experience in linguistic review and copy-editing
- Thorough understanding of the localization process
- Excellent knowledge of terminology used in legal materials (intellectual property, patents, agreements, trademarks, copyright, IP litigation, among others)
- Experience serving as a subject-matter expert for assigned content specialties, service lines, and processes
- Excellent user experience with standard CAT tools (e.g., XTM, SDL Trados Studio) and with issue-tracking and query-management tools (e.g., JIRA)
- Excellent user experience of standard software, such as Windows and Office applications
- Ability to learn new localization tools and applications quickly
- Ability to give clear, concise and constructive feedback
- Ability to coordinate internal and external translators
- Excellent interpersonal, written and verbal communication skills
- Ability and willingness to train/teach others and pass on knowledge
- Ability to work with tight deadlines
- Excellent problem solving skills
- Ability to effectively present information and respond to questions from groups of managers, clients, linguists
- Ability, willingness and experience in communicating with customers at various levels
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to work in a virtual team
Job Reference: #LI-JC1
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Company
Help us build the world's most reliable, on-demand logistics engine for last-mile delivery! We're bringing on experienced engineers to help us create and maintain a 24x7, no downtime, global infrastructure system that powers the company’s three-sided marketplace of consumers, merchants, and riders.
About the Role
We are looking for experienced engineers to join the EU Traffic team, based at Deliveroo, part of DoorDash, and help build the next generation of DoorDash’s Traffic platform. We are building a single, shared platform designed to serve DoorDash, Deliveroo, and Wolt, so your work will shape reliability and security for all three marketplaces. Our team owns the infrastructure that carries every request into and through that platform: the edge, where we manage Cloudflare (CDN, DNS, rate limiting, bot mitigation) and the ingress systems for external traffic, and service-to-service (S2S) communication, where we run the service mesh and the authentication that secures calls between thousands of services across multiple regions.
You will work on core components of our traffic stack, including our Cloudflare edge configuration (managed as code), and service-to-service authentication and authorization (workload identity, token issuance and validation at the mesh layer). This role sits at the intersection of distributed systems, networking, and security. It includes designing, building, and maintaining systems that must operate reliably and efficiently across some of the most critical and latency-sensitive workloads at DoorDash, from the first byte at the edge to the last hop between services.
You will report to the Engineering Manager of the EU-Traffic Team within the Infrastructure organization. This role is hybrid working from London.
You’re excited about this opportunity because you will…
Design and build large-scale distributed systems that are high RPS and latency sensitive
Troubleshoot, debug, and fix issues that affect production and maintain our SLAs
Work collaboratively with other platform and product engineers to deliver on feature requests and solve their problems
Find ways to improve the team’s productivity and operational capabilities through the use of automation, AI tools, and other avenues
Participate in a shared on-call rotation and help lead production investigations and incidents, with support from teammates
Mentor and learn from teammates through design reviews, pairing, and incident reviews
We’re excited about you because…
You have 5+ years of experience as a software engineer in infrastructure, networking, or platform engineering/SRE
Experience operating edge technologies at scale, such as CDN, WAF, proxy layers, and DNS
Solid understanding of networking fundamentals like TCP/IP, HTTP, HTTP/2, gRPC, Load Balancing
Background working on and debugging high-QPS or latency-sensitive systems
You’re curious, collaborative, and comfortable making progress in ambiguity
You work AI-first: you delegate to and orchestrate coding agents (e.g., Claude Code, Codex, Cursor) across design, implementation, testing, incident response, and releases
If you don’t meet every requirement but are excited about this work, we’d still love to hear from you.
Bonus points if you…
Experience with programming languages like Go, C++, Python or Rust
Experience with AWS, especially with networking primitives like LBs, Privatelink, etc. and Kubernetes or other container management tool
Experience with service mesh technologies such as Envoy, Istio or Linkerd
Familiarity with xDS or control plane architectures
Experience building RPC frameworks or client-side networking libraries
Experience with Infrastructure as Code tooling like Terraform
Experience with Gitops delivery tooling such as ArgoCD, Helm, Atlantis.
Track record of sharing prompts, tooling, and practices that make a whole team faster with AI
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Senior Engineer on the Life Sciences team, you'll build biology software that our own scientists and the wider research community can depend on, and you'll be one of the main people representing that work to computational biologists outside Anthropic.
The Life Sciences team works to accelerate progress in biology with AI, combining frontier models with hands-on computational and experimental research. We want the tools, pipelines, datasets, and benchmarks we build in genomics and structural biology to be useful beyond our own projects, so we plan to release them to the community. Computational biology has a long tradition of open, shared software, and we want to contribute to it well. Every release should be something a researcher can install, run on their own data, and trust: correct on real inputs, validated against reference data and established methods, documented, versioned, and maintained after launch.
You'll own that standard. You'll write a large share of the code yourself, decide when something is ready to ship, and stay with it once people start using it. You'll also be an active member of the biology software community: maintaining public repositories, answering issues, speaking at conferences and workshops, and bringing what you hear from researchers back into what we build next.
We use Claude and AI coding agents heavily to build software, and we expect you to do the same across design, implementation, testing, and review. Code written by an agent is held to the same standard as code written by hand: you should understand it, test it, and measure its performance before it ships. We're looking for someone with deep software engineering experience who already works this way.
The shape of the role is flexible. You might spend most of your time as an individual contributor, or you might lead a small group of engineers and scientists while continuing to contribute directly. Your focus can be genomics, structural biology, or both. Experience in other areas of computational biology is welcome, and we expect the work to range more widely over time.
What matters most is a record of biology software that other people have adopted and relied on.
This is a chance to shape how AI is put to work in biological research, on problems that matter for human health and scientific understanding. If building software that scientists trust is the work you want to do, we want to hear from you.
Key responsibilities
Design, build, and maintain biology software in genomics and structural biology (libraries, command-line tools, pipelines, datasets, and benchmarks) for use by researchers and AI agents, inside Anthropic and externally
Own the path from research code to public release, including testing, validation against reference data and established tools, benchmarking, documentation, and packaging, and make the call on when something is ready to ship
Maintain what we release: triage issues, review outside contributions, and manage breaking changes
Represent the team in the biology community through conferences, workshops, tutorials, and direct work with researchers and maintainers, and turn what you learn about their needs into priorities for the team
Partner with the team's computational and experimental scientists to turn research code into well-tested, reusable software
Lead the technical direction of the projects you own through design review, code review, and mentoring, and, depending on your interests and the team's needs, lead a small team
Build with Claude and AI coding agents as your default way of working, hold agent-written code to the same standard as your own, and set the team's practices for reviewing and validating it
Minimum qualifications
Have built, released, and maintained biology software that researchers outside your own group use, with evidence of adoption you can point to (for example public repositories, package downloads, citations, or use in other groups' pipelines)
Have deep working expertise in genomics or structural biology, including the data types, file formats, standard tools, and common failure modes of at least one of these fields
Are proficient in Python and comfortable working with large datasets in Linux and cloud or cluster computing environments
Practice rigorous testing and release engineering: unit and integration tests, continuous integration, validation against reference data, packaging, and versioning
Use AI coding tools as a central part of how you build software, and can show how you verify the correctness and performance of code you did not write by hand
Have led a technical project with multiple contributors, setting direction and reviewing others' work while continuing to write code yourself
Can explain technical work clearly to both biologists and engineers, in writing (documentation, tutorials) and in person (talks, workshops)
Preferred qualifications
Depth in both genomics and structural biology
A record as the creator or a core maintainer of a widely used open-source tool in computational biology
Experience managing or formally leading a team of engineers or scientists
A graduate degree in computational biology, bioinformatics, computer science, or a related field, or equivalent experience
Proficiency in a systems language such as Rust, C++, or C, and experience with performance work on large biological datasets
Experience building software in other areas of computational biology, such as phylogenetics, proteomics, cheminformatics, or high-throughput screen analysis
Experience shipping software built largely with AI coding agents, building agentic systems on large language models, or training machine learning models on biological sequence or structure data
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$300,000
—
$320,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Germany
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Overview
Cohere has a strong AI narrative, the most deployable product, and a CEO who co-authored the foundational paper of modern AI. Following its recent partnership with Aleph Alpha, the company is positioned to become the transatlantic leader in sovereign AI for enterprise and government, and needs a storytelling engine to deliver that story at scale. This role sits within the team that is building that engine.
In this cross functional role, you will stand up our PR and Communications function in the German market. You'll partner with the Global Corporate Communications team and EMEA Communications team to create a regional communication plan that fuels our growth among governments and enterprises in the most highly-regulated industries across DACH. You’ll nurture how we talk to customers, partners, and employees, ensuring that the corporate message resonates culturally for the German market and its audiences.
This is a rare opportunity to build a comprehensive German PR function at a fast-growing company in the most dynamic space in technology. This is a role for someone who likes to take big swings – and have fun doing it – where no job is too big or too small.
Key Responsibilities
As the Communications Manager for Germany, you will:
- Own and drive Cohere’s German communications strategy, aligning corporate priorities, business objectives, product innovation, executive visibility and technical differentiation to strengthen the company’s reputation in Germany
- Translate Cohere’s innovations and customer success stories into compelling, locally relevant narratives for German-speaking audiences
- Lead proactive media engagement and newsjacking opportunities in close collaboration with EMEA Communications and EMEA Government Affairs, capitalising on relevant industry and policy developments to amplify Cohere’s voice
- Elevate the profile and influence of Cohere’s German leadership and spokespeople by partnering with Executive Communications to develop strategic messaging, thought leadership, media opportunities and executive visibility programmes, including for the German Country Manager.
- Strengthen Cohere’s reputation through customer- and partner-led storytelling, working closely with Partner Marketing to showcase German customer outcomes, deepen strategic relationships and amplify the impact of Cohere’s ecosystem in the local market.
- Lead and coordinate German crisis and issues communications, partnering with Corporate Communications and relevant local and regional teams to anticipate reputational risks, develop response strategies and ensure clear and timely communications.
Qualifications
- Have 7-10 years of experience in B2B communications in DACH, or technical content, ideally in AI, enterprise software, or developer‑focused environments
- Have a talent for translating complex topics into different languages without losing nuance
- Are experienced at managing PR agencies in the German market
- Have experience and/or heavy interest in policy and regulatory communications, particularly within the German/EU regulatory environment
- Have experience running communications strategies for the DACH region
- Are highly organized and detail‑oriented with strong project management skills and a bias for action
- Are comfortable navigating ambiguity and thrive in fast‑moving, high‑growth environments
- Build strong cross‑functional relationships to drive clarity, consistency, and alignment across teams
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Remote - European Region
Workplace: hybrid
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Responsibilities:
Lead and develop people:
Conduct regular 1:1s and performance reviews, provide actionable feedback, and create individual development plans with tech leads. Build trust within the team and support a healthy, collaborative working environment through open communication and thoughtful people management.
Build effective teams:
Own hiring and onboarding, identify required competencies, and manage team composition, capacity, workload, and absence coverage. Create an environment built on trust, accountability, respectful communication, and continuous learning.
Set goals and delegate effectively:
Translate business and product priorities into clear team goals, technical OKRs, and actionable plans. Delegate responsibilities with clear expectations and decision-making authority, supporting ownership.
Own planning and delivery:
Coordinate prioritisation, estimation, sprint and release planning, and execution. Balance scope, capacity, dependencies, and quality to deliver predictable outcomes and communicate changes early.
Delivery methods maintenance and improvement:
Work effectively within established Agile processes, ensuring consistent sprint planning, capacity management, and workload allocation. Track progress against commitments, address delivery risks, and continuously refine team practices using delivery metrics and team feedback.
Act proactively:
Identify delivery risks, capability gaps, technical weaknesses, and operational issues before they escalate. Initiate corrective action, involve the right people, and follow through to resolution.
Drive technical development:
Partner with the Lead Solutions Architect and tech leads to shape the technical roadmap, assess technical trade-offs, resolve complex blockers, and prioritise technical debt, modernisation, and automation alongside product work.
Ensure quality and reliability:
Coordinate QA and release engineering capacity, strengthen testing and automation, and ensure production readiness through secure development and SRE practices. Monitor service quality and use incidents and release outcomes to drive improvements.
Support service operations:
Organise on-call onboarding and schedules, coordinate incidents and escalations with L2 support, and ensure support teams understand team-owned services.
Collaborate:
Keep engineering, product, DevOps, Security, and other stakeholders aligned on goals, progress, and risks. Maintain lightweight, useful processes, ensure adherence to engineering standards, and improve practices based on measurable outcomes and team feedback.
Report progress and align with the line manager:
Keep the line manager informed of progress against the product and technical roadmaps, team goals, and delivery plans. Discuss risks, priorities, and resource needs, and contribute to technical strategy and planning.
Requirements:
At least 2–3 years of direct people management experience leading engineering teams (10+ team members)
7+ years of experience in software engineering across backend, frontend, or QA, including hands-on technical work and technical leadership.
Strong technical judgment and the ability to discuss architecture, engineering quality, and technical trade-offs with architects and tech leads.
Practical knowledge of Agile methods, with experience planning sprints, managing capacity and workload, and adapting delivery practices to team needs.
Ability to select and interpret engineering and delivery metrics, turn findings into concrete actions, and assess whether those actions improve outcomes.
Experience setting clear goals, defining success measures, delegating effectively, and holding people accountable while supporting their autonomy.
Empathetic people leadership: active listening, awareness of individual motivations and team dynamics, and confidence in handling difficult conversations and conflict.
A proactive approach to identifying risks and weaknesses, taking initiative, and driving issues through to resolution.
Experience partnering with Product Management to balance product priorities, technical investment, and available team capacity.
Understanding of secure software development, automated testing, release management, production monitoring, and incident response.
A collaborative approach grounded in respect, transparency, accountability, and openness to feedback.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior IT Engineer on the IT Engineering team, you’ll shape how identity and access work across 1Password. You’ll lead Identity and Access Management (IAM) initiatives, improve our Okta environment, and help expand Infrastructure as Code (IaC) and artificial intelligence (AI)-enabled workflows across IT. Your work will make secure access simpler and more reliable, helping advance 1Password’s mission to create a safer, simpler digital future for everyone.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
• Bring substantial experience in a technical IT role, including experience in IT engineering or systems administration.
• Administer Okta or a comparable Identity Provider (IdP), such as Microsoft Entra ID, in a production environment.
• Apply identity protocols including Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM) to connect applications.
• Build integrations and automation using Representational State Transfer (REST) APIs and scripting languages such as Python and Bash.
• Use infrastructure or configuration as code with Git-based workflows, including pull requests and code review.
• Demonstrate experience applying AI to accelerate or replace team workflows, while managing project timelines, risks, stakeholder communication, and organizational change.
• Bring experience managing an IdP with Terraform, using 1Password Enterprise and Device Trust, or supporting Service Organization Control 2 (SOC 2), Sarbanes-Oxley (SOX), or ISO 27001 audits.
What you can expect:
• Operate and improve Okta, including tenant configuration, policies, lifecycle management, and complex identity issues.
• Lead IAM initiatives from concept through rollout, including role-based access control, access reviews, and onboarding and offboarding automation.
• Build safeguards that make identity and access changes safer to deploy and easier to audit.
• Design durable application integrations using SAML, OIDC, SCIM, and custom API work where needed.
• Simplify access requests and employee lifecycle processes so secure workflows are also efficient workflows.
• Partner with IT, Security, and Device Infrastructure teams to plan rollouts, manage risk, establish identity practices, and support audit and compliance work.
• Participate in the on-call rotation and provide clear guidance on identity and access questions across 1Password.
USA-based roles only: The annual base salary for this role is between $117,000 USD and $164,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $103,000 CAD and $144,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Austin, Texas. You will be expected to work from our Austin office twice a week.
Schedule:
This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations.
About the Department
Cloudflare’s Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience.
About the role
As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You’ll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform.
Responsibilities
Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication.
Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs.
Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes.
Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution.
Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date.
Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster.
Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents.
Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows.
Desirable Skills, Knowledge, and Experience
3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.
Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior.
Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise.
A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes.
Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers.
Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues.
Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors.
Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools.
Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
United States, San Diego, CA
middleRelocation support
Не хотите искать каждый день?
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Experience working in shift-based or follow-the-sun support across time zones
New York, NY, United States
ОфисГеография найма не уточнена
УдалённоRemote, Australia; Remote, Singapore; Strong organization across multiple requisitions and clear written and verbal communication across time zones, with attention to detail and candidate care
УдалённоLocation: Remote – CET (Paris time zone); Paris; Warsaw; Malta; Lisboa; Tbilisi; Krakow; Barcelona; Remote – CET (Paris time zone)
УдалённоseniorSpain; Italy; France; Greece; Romania; Ireland; United Kingdom; Portugal; Argentina
London, United Kingdom - Deliveroo; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
seniorSan Francisco, CA
ГибридGermany; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
ГибридOptional offices and relocation support
УдалённоseniorRemote (United States | Canada)
Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents