Вакансии

Location: Philippines Key Responsibilities Client Communication and Relationship Management Serve as the primary point of contact for new clients throughout the onboarding process. Conduct kickoff meetings to clarify client objectives, service scope, key contacts, timelines, and expectations. Provide regular progress updates and promptly address client questions or concerns. Explain onboarding requirements, client responsibilities, and the support process after launch. Onboarding Planning and Coordination Review sales handover documentation to understand agreed services, commitments, and client requirements. Develop and maintain onboarding plans, checklists, timelines, and milestone trackers. Coordinate with Sales, Operations, Account Management, IT, Finance, and other relevant teams to complete onboarding activities. Track dependencies and outstanding requirements, following up with stakeholders to prevent delays. Identify onboarding risks and escalate issues that may affect timelines, service readiness, or the client experience. Documentation and Service Readiness Collect and validate client information, required documents, workflow details, and access requirements. Maintain accurate client records and onboarding status updates in CRM and project management systems. Coordinate account setup, system access, configuration, and other implementation requirements with the appropriate teams. Confirm that required approvals, documentation, and readiness checks are completed before service launch. Prepare handover documentation covering client requirements, agreed workflows, key contacts, and unresolved items. Client Training and Handover Organize onboarding sessions, process walkthroughs, and training on relevant systems or services. Provide clients with guides, reference materials, and clear instructions for accessing ongoing support. Coordinate the transition to the assigned account manager or service delivery team. Follow up after launch to confirm that initial concerns are addressed and the handover is complete. Reporting and Process Improvement Maintain visibility into active onboarding projects, milestones, delays, and escalations. Gather client feedback to identify opportunities to improve the onboarding experience. Update onboarding templates, checklists, and standard operating procedures. Recommend improvements that reduce rework, shorten onboarding timelines, and strengthen coordination.

Location: Philippines REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE) Neolytix is looking for a Healthcare Associate who already knows the prior authorization world inside and out  — in a healthcare BPO, a hospital, a clinic, a payer-services team, or a revenue cycle department — and can step in already knowing how the work goes. WHAT YOU WILL DO: Own the authorization lifecycle Submit authorization requests through payer portals and other approved channels, and track them through to resolution. Collect and validate clinical documentation and patient information needed to support each request. Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks. Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look. Navigate the systems that keep care moving Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments. Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready. Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification. Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request. Keep the queue under control Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness. Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation. Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training. WHY APPLY? Gain a meaningful work, as you're the person standing between a patient and the care they need. This is a role built around the skills you already have. If prior authorization is a language you already speak fluently, we'd love to hear from you!

Location: Philippines REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE) Neolytix is specifically looking for people who've already done hybrid clinical-operations work and been both things at once: have completed a nursing degree, and who also knows how to work on queues, productivity targets, multiple systems, and service-level expectations. WHAT YOU WILL DO: Review clinical documentation and chart notes for completeness, medical necessity, and accuracy in support of authorization, utilization review, or documentation workflows. Apply clinical judgment to prior authorization, precertification, or utilization review requests, working within established clinical and payer review criteria. Navigate structured, high-volume queues and multiple systems — EHR/EMR, payer portals, and case management or workflow tools — while meeting daily productivity and turnaround expectations. Document findings, decisions, and communications completely and accurately, keeping records audit-ready. Coordinate with physicians, nurses, and other clinical staff on cases that need additional information or a peer-to-peer review. Escalate complex or time-sensitive cases appropriately and track them through to resolution. Maintain compliance with HIPAA, payer requirements, and internal quality standards. Required: A completed nursing degree, combined with healthcare BPO experience. WHY APPLY? This role allows you to do work that actually uses your clinical training! If you've done clinical work inside a structured, queue-driven operations environment before, you got what we need!

Location: Riyadh, KSA Workplace: onsite We're looking for an  Information Security Specialist (GRC) to join Tabby! The successful candidate will independently execute governance, risk, and compliance activities across the Tabby's information security programme. Key Responsibilities Information Security Governance Maintain and update the information security governance framework documentation, policy library, and associated standards and procedures. Draft and revise information security policies, standards, and baselines, ensuring alignment with applicable regulatory requirements and business objectives. Monitor and track changes in legal, regulatory, and contractual requirements affecting information security (SAMA CSF, PDPL, NCA ECC, PCI-DSS), updating the compliance register accordingly. Maintain and update role and responsibility matrices (RACI), information security governance committee documentation, and reporting packs. Coordinate security governance committee meetings — preparing agendas, minutes, and action tracking. Produce internal and external communication materials related to information security governance, policies, and programme updates. Information Risk Management Execute information security risk assessments independently, applying the organization's risk assessment methodology and producing complete risk registers with identified threats, vulnerabilities, likelihood, impact, and treatment plans. Maintain and update the information asset register — tracking asset owners, classifications, and associated risk profiles. Lead business impact assessment (BIA) data collection activities, coordinating with asset owners and business units to capture accurate recovery objectives and criticality ratings. Conduct control effectiveness evaluations for key information security controls, documenting findings and escalating gaps to the Lead for treatment. Coordinate third-party information security risk assessments — preparing assessment questionnaires, reviewing vendor responses, and producing risk summaries. Integrate risk and vulnerability data into procurement reviews, project onboarding, and change management processes. Prepare periodic risk reports for senior review, highlighting emerging risks, significant changes in the risk profile, and the status of risk treatment actions. Compliance & Programme Development Monitor the organization's compliance posture against SAMA CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS — tracking control status, identifying gaps, and coordinating remediation. Coordinate internal and external audit activities — gathering evidence packages, liaising with auditors, tracking findings, and monitoring remediation progress. Support the preparation of regulatory submissions, self-assessments, and compliance attestations required by SAMA, NCA, and PCI Council. Maintain and enhance the security awareness programme — developing training materials, scheduling communications, and tracking completion metrics. Monitor KPIs and KRIs for the information security programme, preparing accurate and timely dashboards for senior management review. Support the integration of information security requirements into procurement, project management, and change control processes. Cross-Functional & General GRC Support Maintain the information security policy, standard, and procedure library — managing version control, review cycles, and distribution. Support information security initiatives across business and technology teams, providing GRC subject matter expertise on projects and change programmes. Conduct information classification reviews and document security requirements for key business and IT projects. Deliver information security awareness sessions and materials to targeted staff groups. Provide analytical support for GRC team reporting, data gathering, and programme tracking activities. Skills, Knowledge and Expertise Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. 1–3 years of professional experience in information security governance, risk management, compliance, or a closely related field. Hands-on experience with risk assessment execution, policy development, or compliance monitoring is required. Prior exposure to SAMA CSF, ISO 27001, PDPL, or NCA ECC requirements is a strong advantage. Experience in a regulated Fintech or banking environment is preferred. ISO 27001 Foundation or Lead Implementer (preferred). CompTIA Security+ or equivalent. Working toward CRISC (Certified in Risk and Information Systems Control) or CISM. Benefits We are an international team of inspired professionals located all over the globe. We  have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Thailand 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Bolivia 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Dominican Republic We are looking for a skilled Virtual Assistant who is proficient in Open Dental software and billing. The ideal candidate must have virtual experience working in a dental office environment. Key Responsibilities: Manage and update patient records using Open Dental software. Handle billing inquiries and process payments accurately. Schedule and confirm patient appointments. Provide exceptional customer service to patients via phone and email. Assist with administrative tasks and ensure smooth daily operations. Requirements: Proficiency in Open Dental software and dental billing. Minimum of 1 year of experience working in a dental office. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Reliable internet connection and a quiet workspace for remote work. Benefits: Competitive salary. Opportunity to work remotely. Supportive and friendly team environment.

Location: Philippines Company: Angel City VA Position: Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Competitive pay rate of $7 per hour. Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address]. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and take the next step in your career with Angel City VA!

Location: Philippines 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Chile 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Jamaica 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Ecuador 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Costa Rica 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Nicaragua 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Mexico 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Argentina 📢 Now Hiring: Remote Business Development Specialist – Clinical Trials (Part-Time/Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales? Join our team as a Business Development Specialist and help expand our clinical trials network! 🔹 Position: Remote Business Development Specialist – Clinical Trials 🔹 Type: Part-Time or Full-Time (Flexible) 🔹 Location: Remote Responsibilities: ✅ Identify and engage potential clients, including medical practices, hospitals, and research centers ✅ Build and maintain strong relationships with key decision-makers ✅ Develop and implement strategic sales plans to drive growth ✅ Collaborate with internal teams to ensure seamless onboarding of new clients ✅ Stay updated on industry trends and clinical trial opportunities Requirements: ✔ Experience in business development, clinical research (Mandatory) ✔ Strong communication and negotiation skills ✔ Self-motivated and goal-oriented ✔ Ability to work independently in a remote setting Why Join Us? 🌎 100% remote flexibility 🤝 Opportunity to make a real impact in clinical research Ready to grow with us? Apply now and be part of an innovative team transforming clinical trials! 🚀

Location: Dominican Republic Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Colombia Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.