Location: Baghdad, Iraq
Toters is an on-demand e-commerce and delivery platform and operate a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost.
|If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
Below are the responsibilities and qualifications:
Responsibilities :
Process vendor invoices accurately and efficiently, ensuring adherence to company policies and procedures.
Verify and reconcile vendor statements, resolving any discrepancies in a timely manner.
Prepare payments to vendors
Maintain accurate records of accounts payable transactions and ensure proper documentation and filing.
Collaborate with purchasing and receiving departments to resolve invoice and payment issues.
Assist in month-end closing activities, including accruals and reconciliation of accounts payable sub-ledger to the general ledger.
Assist in the development and implementation of accounts payable policies and procedures to improve efficiency and accuracy.
Provide support for internal and external audits related to accounts payable processes.
Qualification :
Bachelor's degree in Accounting, Finance, or related field.
Proven experience in accounts payable or general accounting roles.
Strong understanding of accounting principles and practices.
Proficiency in accounting software and Microsoft Office Suite, particularly Excel.
Excellent attention to detail
Strong communication skills and ability to work effectively in a team environment.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Knowledge of relevant laws, regulations, and compliance requirements related to accounts payable.
Location: Cairo, Egypt
Müller’s Solutions is seeking a dedicated Security Subject Matter Expert (SME) to join our dynamic team. In this pivotal role, you will be responsible for providing expert guidance on security practices and policies, helping us identify threats and vulnerabilities. You will collaborate with various departments to implement effective security measures and promote a culture of security awareness throughout the organization.
Key Responsibilities:
Firewall Management: Hands-on experience with
Palo Alto Firewalls and Palo Alto Prisma Access
, including configuration, monitoring, and troubleshooting.
Routing Expertise:
Strong knowledge of BGP routing on Palo Alto platforms.
Platform Administration: Proficient in tools such as Algosec FireFlow, Log Analyzer, and AppViz for security operations, analysis, and platform management.
Policy Optimization: Enhance network security policies and streamline incident response processes.
Act as the primary consultant on all cybersecurity matters, offering best practice insights and strategic recommendations to enhance security protocols.
Lead the development, implementation, and management of security initiatives and programs.
Conduct security assessments and audits to identify vulnerabilities and develop mitigation strategies.
Monitor and analyze security incidents; respond effectively and efficiently to security breaches.
Design and deliver training sessions aimed at improving employee understanding of security policies and procedures.
Research and stay updated on the latest cybersecurity trends, technologies, and threat landscapes.
Requirements
Requirements:
Bachelor's degree in Cybersecurity, Information Technology, or a related field.
Minimum of 5 years of experience in information security or a related field.
Proven experience as a security consultant or expert.
In-depth knowledge of various cybersecurity frameworks (NIST, ISO 27001, etc.).
Familiarity with firewall management and network security practices.
Strong analytical and problem-solving skills.
Excellent communication skills, with the ability to convey complex concepts to non-technical stakeholders.
Relevant certifications such as CISSP, CISM, or CEH are highly preferred.
Location: Georgia; Poland; Singapore; Sri Lanka; Sweden; United Kingdom; Uzbekistan
Description
MEMX is looking for a Software Engineer
to join our core software development team. The Software Engineer will work on the design, development, and support of the MEMX trading system software with an emphasis on the production support of the MEMX trading system software. This person will be part of a team that will be primary support during US evening hours for our Equities and Options platforms and our Market Tech customers.
This role will be covering the US evening shift of
10PM – 6AM EST
What You'll Do
Full Software Development Life Cycle participation for MEMX Trading Platform
Low latency, high throughput, event-sourcing application development
Resolving production software issues
Requirements
B.S. in Computer Science
6+ years of Real-Time Server-Side JAVA software development experience
Independent with ability to multi-task and cover different systems
Experience in the development of US Equities, Options, or Futures asset classes
Low latency, High Volume, High Throughput Linux production system development/support experience
Experience developing low latency trading systems
Strong professional and interpersonal skills including exceptional customer service, creative problem solving, and effective written and verbal communications
Broad systems thinking – understands the connections and relationships across functions and entities for both internal and external constituencies
Ideal candidate will have demonstrated ability to succeed as a self-starter in a dynamic, remote-first environment
Working experience in the following areas is a plus:
Clearing and Settlement/Back Office processes
Event Sourcing design pattern application development
Time Series Databases (i.e., Deephaven)
TCP/IP UDP networking
FIX messaging
GIT/Gradle/Junit/Jira/Confluence/Jenkins/Wireshark
Benefits
At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.
Work From Home
Training & Development
Wellness Resources
Additional benefits offered associated with the specific region employee resides
Pay Range:
Competitive salary based on local market data
Equal Opportunity Statement
MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Diversity Inclusion Statement
At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.
Location: Brussels, Belgium
As a Security Subject Matter Expert (SME) at Müller's Solutions, you will play a critical role in shaping our security strategies and implementing best practices across the organization. You will leverage your deep expertise in cybersecurity to advise and guide various teams on security policies, risk management, and compliance requirements. Your insights will be invaluable in enhancing the overall security posture of the organization while protecting our data assets.
Key Responsibilities:
Firewall Management: Hands-on experience with
Palo Alto Firewalls and Palo Alto Prisma Access
, including configuration, monitoring, and troubleshooting.
Routing Expertise:
Strong knowledge of BGP routing on Palo Alto platforms.
Platform Administration: Proficient in tools such as Algosec FireFlow, Log Analyzer, and AppViz for security operations, analysis, and platform management.
Policy Optimization: Enhance network security policies and streamline incident response processes.
Serve as the primary authority on security topics, providing expertise and guidance to various stakeholders throughout the organization.
Analyze and assess security risks, recommending appropriate mitigation strategies to minimize vulnerabilities.
Develop and review security policies, standards, and guidelines that align with industry best practices and regulatory requirements.
Conduct training sessions and workshops to educate employees about security awareness and best practices.
Collaborate with IT and security teams to implement effective security measures and technologies.
Stay abreast of the latest security trends, threats, and technologies, and adjust strategies accordingly.
Participate in security audits and assessments to ensure compliance with internal and external regulations.
Requirements
Requirements:
Experience in network security infrastructure.
CCIE Certification is a plus.
Bachelor's degree in Cybersecurity, Information Security, Computer Science, or a related field.
7+ years of experience in cybersecurity, with a focus on security architecture and risk management.
Demonstrated experience as a security subject matter expert in previous roles.
In-depth knowledge of security frameworks, including ISO 27001, NIST, and PCI DSS.
Strong understanding of security technologies, including firewalls, intrusion detection/prevention systems, encryption methods, and identity management.
Excellent analytical and problem-solving skills, with the ability to identify and resolve complex security issues.
Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical audiences.
Relevant security certifications, such as CISSP, CISM, or CEH are highly desirable.
Preferred Qualifications:
Master's degree in Cybersecurity or a related field.
Experience in incident response and management, including leading post-event reviews.
Knowledge of cloud security models and solutions.
Experience with regulatory compliance and legal implications of data protection.
Location: Riyadh, Saudi Arabia
Müller’s Solutions is on the lookout for a skilled Oracle Delivery Architect to join our innovative team. In this pivotal role, you will be responsible for leading the design, implementation, and delivery of Oracle solutions that align with our clients' business strategies. You will work closely with clients to understand their needs and architect robust solutions using Oracle technologies, ensuring optimal performance and scalability.
Responsibilities:
Design and oversee the implementation of comprehensive Oracle-based solutions tailored to meet client requirements.
Lead cross-functional teams in the delivery of Oracle projects, ensuring adherence to timelines, budgets, and quality standards.
Conduct assessments of existing Oracle environments and provide recommendations for improvements and enhancements.
Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
Develop and enforce best practices in Oracle architecture and delivery methodologies.
Manage the entire project lifecycle from inception through deployment, including risk assessment and management.
Stay abreast of the latest Oracle technologies and trends to provide cutting-edge solutions.
Provide mentorship and guidance to junior team members and foster a collaborative team environment.
Requirements
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
8+ years of experience in Oracle architecture, design, and delivery with a strong focus on implementation and project leadership.
Proven expertise in Oracle databases, applications, and middleware products.
Demonstrated experience in leading large-scale Oracle implementation projects.
Strong understanding of Oracle Cloud solutions, including Oracle Cloud Infrastructure (OCI) and Oracle Fusion Applications.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Strong communication and interpersonal skills, capable of engaging with clients and stakeholders.
Ability to manage multiple projects simultaneously and navigate complex project requirements effectively.
Oracle certifications (e.g., Oracle Certified Professional, Oracle Cloud Professional) are preferred.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking an experienced Oracle Consultant to join our dynamic team. As an Oracle Consultant, you will provide expert guidance and support for our clients’ Oracle database systems. You will be responsible for analyzing client needs, designing solutions, and implementing best practices to ensure effective database management and performance.
Responsibilities:
Assess client database requirements and develop tailored solutions to meet specific business needs.
Design and implement Oracle database architectures, including installation, configuration, and upgrades.
Provide expert advice on database optimization, tuning, and performance enhancement.
Conduct database migrations, upgrades, and data integration projects.
Implement security measures and protocols to protect databases against breaches and unauthorized access.
Collaborate with development teams to ensure seamless integration of applications with Oracle databases.
Offer training and support to client teams on database management practices and tools.
Stay current with Oracle database trends, tools, and technologies to provide innovative solutions.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Oracle Consultant or in a similar role, with in-depth knowledge of Oracle database systems.
Strong expertise in database architecture design, installation, and upgrades.
Experience with performance tuning, optimization, and troubleshooting of Oracle databases.
Familiarity with Oracle Exadata, RAC, and data integration tools.
Good understanding of Oracle security best practices.
Proficiency in SQL and PL/SQL programming languages.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively with clients and team members.
Strong client management skills and the ability to build lasting relationships.
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
ASSISTANT FRONT DESK MANAGER
onboard
Royal Caribbean Cruises.
The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and guest relations for all interactions and calls providing impeccable quality of a personalized service to internal and external guests and crew alike
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
Leading from the front and working alongside the Front Desk Team, readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
Due diligence, care and attention to detail in all interactions, with elevated focus on telephone operations and precision during financial transactions and cash float operations
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership
REQUIREMENTS:
Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
Combination of education equivalent to high school diploma or any other source of education, training experience that provides the required knowledge, skills and abilities.
Confident, well-groomed appearance with a warm and welcoming demeanor. Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
Completion of two contracts in a guest contact / front-of-house capacity or have significant experience in a telecommunications/hospitality role focusing on conflict resolutions. Must have a shipboard performance rating above “Effective” and pass the Talent Plus Assessment (Exceptional cases can be reviewed on a “case by case basis”)
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Fluency in additional language: French, Italian, Portuguese, German, Mandarin and Spanish language.
Minimum 21 years old.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position BARTENDER
for ROYAL CARIBBEAN GROUP!
The Bartender
mixes and serves alcoholic and nonalcoholic beverage to guests in various bars, lounges and service areas throughout the vessel by performing essential duties and responsibilities.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Converses with guests to answer questions, provide information, promote drink
specials and/or up-sell to premium brands. Makes suggestions for alternatives if
drink request is not available in current inventory.
Takes orders from guests or Bar Servers. Asks for appropriate identification to
determine minimum drinking age.
Prepares all beverages according to Royal Caribbean International’s
Gold Anchor
Standards for mixology including recipes, garnishments, serving practices, etc.
Mixes ingredients such as liquor, soda, water, sugar and bitters to prepare
cocktails and other drinks. Utilizes a jigger for proper measurement and serves
drinks in appropriate glass with garnishment.
Serves wine and draught or bottled beer in the appropriate glass or fashion.
Collects charge card for drinks served and inputs accurate data in the point-of-sale
system. Calculates tips, discounts, percentages and refunds as needed. Presents
statement to guest for signature. Maintains accurate accounting records.
Arranges bottles and glasses to create an attractive display. Maintains an
awareness of inventory stock and location to enhance work performance.
Slices and pits fruit for garnishing drinks.
Replenishes bar snacks such as chips, pretzels, nuts, etc.
Maintains, secures and cleans bar area. Ensures stations and/or tables are clean,
orderly and properly set with matches, clean ashtrays and beverage menus, etc.
Removes empty or dirty glasses and bottles and returns them to the bar or kitchen.
Practices napkin folding techniques and mechanics.
REQUIREMENTS:
Two to three years previous bartending experience, preferably in a 4 or 5 star restaurant, lounge, etc.
Ability to work independently and to quickly and accurately mix drinks according to mixology standards.
Working knowledge of varying brands and quality of liquors and beers.
Knowledge of varying brands and quality of wines.
Working knowledge of public health standards.
Working knowledge of cash registers and/or related computerized systems.
Ability to perform basic math functions with regard to calculating tips, discounts and percentages.
Working knowledge of inventory control methods and standards.
Ability to up-sell and promote drinks and specials. Ability to entertain guests with tricks and juggling is a plus.
Ability to apply customer service skills according to Royal Caribbean International’s Gold Anchor Standards when interacting with guests and coworkers.
Ability to provide on-the-job training to Bar Servers and Bar Utility personnel.
Ability to work effectively with others in a multicultural environment.
Minimum 21 years old.
High level of English language.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
CASINO DEALER
onboard
Royal Caribbean Cruises.
The Casino Dealer conducts gaming table games such as Blackjack, Dice, Roulette, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the his/her duties.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Conducts all Casino table games according to established guidelines and procedures.
Exchanges paper currency for playing chips or tokens. Announces the exchanges and updates clicker counting device to record the intake of cash.
Ensures that wagers are placed before table gaming proceeds, such as cards are dealt, roulette wheel is spun, or dice are tossed.
Accurately maintains the handling of cards, dice, chips, money and other gaming equipment at an appropriate rate to maintain the proper pace of the game. Inform players of the rules and regulations as the game progresses.
Announces all winning hands, numbers or colors to players. Computes payable odds to pay winning bets. Pays winning bets and collects losing bets.
Observe the players around the table in order to recognize playing style. Maintains an awareness of the guests to avoid possible security risks. Notifies management and/or security of suspicious behavior. Settles player disputes and refer escalated guest complaints to management personnel.
Participates in casino cash and coin counts as assigned by Casino Management.
Attends meetings, training activities, courses and all other work related activities as required.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
REQUIREMENTS:
Minimum 21 years old.
Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency.
Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker, and various other casino games.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to rapidly discern the numbers on dice, cards, wheels, etc., and determine the outcome of the game.
Ability to communicate effectively and tactfully with guests, department heads and shipboard crewmembers to resolve problems and negotiate resolutions.
Ability to stand for an extended period of time. Maker or related programs.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position GALLEY STEWARD
for ROYAL CARIBBEAN CRUISES!
Galley Steward maintains the cleanliness of all food preparation work areas, keep all galley equipment and utensils in clean and orderly condition, procedures of CAWG and AWP by performing the following essential duties and responsibilities.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Maintains the cleanliness of galley work areas and follows CAWG proper washing and sanitation of assigned work area, deck, and ceiling, walls, washing pots, pans, equipment, dishes, glasses and silverware. Utilizes proper USPH sanitation procedures at all times and practices careful handling of all Galley equipment so as to avoid damage through neglect or carelessness.
Each culinary shipboard employee must learn and follow Clean As We Go program, whereby cleaning knowledge of all electrical or non electrical equipment is detailed. Related Equipment are being categorized as follows but not limited to: deep fat fryer, combi oven, stove tops, grills, salamanders cook & hold, tilting pan or tilting pot, Soup kettles and more
Sweeps and clean galley deck, scuppers, walls and ceilings as required using the proper tools and machinery provided.
Wash, rinse and sanitizes all Galley elevators on a daily basis, using minimal water.
Pre wash food from dirty dishes and washes by hand or places in racks or on conveyor to dishwashing machine, ensuring there is enough space between them for proper washing rinsing and sanitizing as machine is used. Wash, rinse and sanitize all dirty utensils, pots and pans, ensure stored correctly as clean and let air-dry
Ensure correct use of company provided PPE (Personal Protecting Equipment), which includes; face mask and its filter, goggles, gloves and aprons, by following MSDS data sheet recommendation posted in your work area.
Report any equipment failure as seen to your direct Supervisor; ensure all machinery parts are put back in place as cleaning process is completed.
Washes worktables, counters, shelves, scullery machinery, trolleys, galley hood system and ventilation, using the 3 bucket system. Garbage bins are left washed rinsed and sanitized in end of workday.
REQUIREMENTS:
Minimum 21 years old
Minimum one year previous kitchen steward experience, preferably in a 4 or 5 star restaurant, hotel or high volume food service facility.
Completion of high school or basic education equivalency preferred.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Good level of English language.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position HEAD WAITER/ESS
for ROYAL CARIBBEAN GROUP!
The Head Waiter/ess
will perform the functions of the restaurant sequence of service and all essential duties and responsibilities outlined below. These locations include but are not limited to Main Dining Room, Windjammer, and Specialty Restaurants. While performing their role in the restaurant venues, He/She will be engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Learns and uses appropriate food and wine terminology and pronunciation. Becomes knowledgeable of menu descriptions and wine lists in order to discuss items appropriately and to enhance the guests' dining experience.
Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current performance and in preparation for possible advancement to a Head Waiter position.
Obtains linen, silverware, glassware, and china to set tables.
Arranges settings on tables per The Royal Way.
Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way.
Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
Relays order to galley as required and serves courses from galley and beverages from various locations.
Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving.
Enters food and beverage orders in the point-of-sale system.
Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs.
Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed.
REQUIREMENTS:
Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant. Shipboard experience is preferred.
Ability to apply customer service skills, according to Royal Caribbean International’s The Royal Way, when interacting with guests and co-workers.
Ability to perform basic math functions with regard to meal count procedures. · Completion of high school or basic education equivalency preferred.
High level of English language.
Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
Ability to work effectively with others in a multicultural environment.
Minimum 21 years old.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 14, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position SECURITY SUPERVISOR
for ROYAL CARIBBEAN GROUP!
The Security Supervisor
is responsible for deterring and/or effectively responding to shipboard incidents involving violations of the Guest Conduct Policy or other shipboard incidents as required by the Master. Reporting to the Security Officer (or equivalent position on Celebrity ships), the GSS will provide a highly visible security presence, that enhances the overall guest vacation experience by reducing the frequency and/or severity of incidents. Is an active member of the ship’s crew, participating in training opportunities to elevate their level of awareness, ability and willingness to contribute to the security of the ship.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
The Security Supervisor shall have an understanding of the Safety and Quality Management
Program including responsibilities and those of the Security Guards in the Safety Organization
according to the Emergency Plan and Station Bill. An excellent understanding of the Master's
rules and regulations and the company’s policy and a thorough knowledge of the Security manual
are essential for this position.
The Security Supervisor's working hours should be adjusted as appropriate to the ship's routine.
He shall monitor the day/night security and prepare a log of activities during the night time hours
for presentation to the Chief Security Officer. The Chief Security Officer will produce a Night
Report from this log for presentation to prescribed ship's management.
The Security Supervisor shall be familiar with all duties regarding the safety rounds and the
gangway security. (See Security Manual for specific instructions.)
The Security Supervisor shall, through his observations, preserve the safety of the vessel, passengers, and the crew.
During Safety Rounds the Security Supervisor shall always be alert and follow the designated
procedures. He may be the first person to arrive at the scene of an incident or a fire, and will have
to assess a situation and act accordingly until help arrives.
The situation will dictate any action taken by the Security Supervisor. In the case of a fire alarm,
the Security Supervisor will respond immediately to the location of the alarm. He will then be
responsible for making quick decisions based on previous instructions and experience.
The Security Supervisor shall immediately inform the Duty Officer on the Bridge and any other
concerned Officer of any incident which has occurred.
REQUIREMENTS:
Minimum of 4 years of security experience mandatory – Army/Maritime/Aviation/Police or Hotel Security environment.
A high level of English communication skills and experience/training in crowd management and customer relations, principally relying on non-aggressive, non-lethal forms of conflict resolution and crowd control.
Ability to patrol in a none-routine manner, maintaining a high level of visibility and effectively dealing with escalating issues When necessary, utilize defensive tactics and hand-to-hand skills to control or escort hostile persons. Recognize, preserve and properly document evidence.
Ability to diplomatically or, if necessary, physically deal with guests in tense, adversarial or confrontational situations.
A level of physical fitness which permits the use of physical control and restraint techniques if needed.
A well groomed, physical appearance and demeanor that establishes a presence that serves as an incident-deterrent as well as a reassurance to guests.
Knowledge of relevant equipment, processes and strategies to promote effective security.
Ability to work effectively with others in a multicultural environment.
Minimum 21 years old.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here pushing APPLY TO POSITION button
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
PUBLIC AREA ATTENDANT
onboard Royal Caribbean Cruises.
Public Area Attendant
is responsible to
maintain all public areas, crew public areas, outer deck (pools and jacuzzies) and all public restrooms, in a clean and orderly condition by performing essential duties and responsibilities described underneath. The Public Area attendants could be used in different areas on a rotation bases.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
Operates steam cleaning equipment/machines, scrapers, brooms and a variety of hand and power tools. Uses a variety of cleaners and chemicals depending on the cleaning needs. Mixes water and detergents in a container to prepare cleaning solutions, according to specifications.
Cleans public bathrooms, elevators, offices and crew corridors in areas not under the responsibility of a BASO.
Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and area accessories to remove effects of smoke, water and other damages such as dirt, soot, stains, mildew, and excess water and moisture.
Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, clean and sanitize. Dusts furniture and washes windows, walls, ceilings, woodwork, and door panels. Polishes brass and other metal fixtures, etc.
REQUIREMENTS:
Can speak LOWER (-PRE) intermediate English
Minimum one-year previous cleaning experience, preferably in a 4- or 5-star hotel.
Knowledge of proper cleaning techniques, requirements and use of equipment.
Knowledge of proper chemical handling.
Ability to apply customer service skills, according to Royal Caribbean International’s
SOP’s, when interacting with guests and coworkers.
Completion of high school or basic education equivalency preferred.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
PHOTOGRAPHER/PHOTO ARTIST
onboard
Royal Caribbean Cruises.
The Photographer
is responsible for photographing daily events. Photographers will also work on gangways or in other areas “in character” as a photo mascot. Photo Gallery duties include delivering excellent customer service while handling sales of photo and retail items, and ensuring products are well displayed and merchandised to company standards.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
Photograph events onboard and ashore as required, always being proactive to maximize image counts and image quality in order to meet established performance goals
Wear mascot costumes inside/outside the ship for photo shoots, engaging guests with lively energy and enthusiasm at all times
Deliver excellent customer service at all times by presenting a friendly, warm and calm attitude towards guest and continuously following the highest standards.
Proactively assist guests in the Photo Gallery in locating their photos to maximize sales of photos and retail products.
Proactively strive to enhance photography and sales skills to achieve sales and image capture performance targets on a regular basis.
Follow trained departmental and shipboard environmental rules and regulations.
Use a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software.
Assist with set up, breakdown and storage of the Portrait Studio equipment.
Assist with set up and breakdown of photo gallery retail displays, marketing materials, and photographs. Help maintain photo gallery and sales areas clean and organized as per company operating procedures.
Proactively promote photo services and products when interacting with guests
REQUIREMENTS:
Minimum 21 years old
Min of 1 year experience as a photographer required, preferably in a high-volume souvenir / photography business
Any customer service experience and sales experience would be a plus
Strong demonstrated knowledge and understanding of photographic exposure, composition and focus is essential
Must be able to use a modern
Digital SLR camera (Nikon D7500 in particular)
, hot-shoe mounted flash and other professional equipment.
Can bring own camera Nikon D7500 OR alternatively can purchase it on board for 750$ deductible from first 3 salaries.
FOR PHOTO CANDIDATES it is important to include with your application a link to social media or gallery with your photo works/pictures.
Basic knowledge and experience to operate basic computer systems and touch- screen kiosks is required
Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
Knowledge of principles for providing exemplary customer service including problem resolution and achievement of quality service standards
Must be able to work independently and function under pressure in a deadline oriented, fast paced environment for extended periods
Must enjoy working with the public in a busy, active and sometimes noisy environment
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: April 16, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
International Ambassador
onboard
Royal Caribbean Cruises.
The International Ambassador
manages the international program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Manages and coordinates the international program throughout all 1. service related departments onboard the vessel. This includes coordinating the distribution of in-stateroom materials and all in-language notices prepared for guests.
Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. As schedule permits visits international guests during dinner to provide assistance..
Prepares all varieties of documents and announcements including the daily Cruise Compass in the five core languages utilizing the professionally translated copy deck. Reviews and ensures the accuracy of all materials distributed to guests.
Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. as provided by onboard divisions and Marketing.
Identifies shipboard employees who speak other languages which may be required to assist guests with translation.
Makes announcements in the appropriate core languages over the public announcement system.
Serves as host and/or verbal translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, and incentive groups, presentations, and various theme night arrangements.
Works closely with the Guest Services staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conducts
individual or group presentations to international guests regarding the arrival and departure procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers.
Prepares a variety of reports and letters utilizing company's computer system and equipment.
REQUIREMENTS:
Ability to utilize proven multi lingual customer service skills by exercising authority and discretion to satisfy guests (some of whom will require high levels of discretion, patience, tact and diplomacy) in a manner consistent with Royal Caribbean International’s The Royal Way.
Ability to speak, read and write clearly, distinctly and cordially in English, plus at least three additional languages such as Spanish, Italian, French, German or Portuguese. Additional language mix may also be one of the following: Japanese, Korean, Finnish, Swedish, Danish, Chinese and Russian. A language proficiency test may be required
Ability to read and write English, plus at least two additional languages stated above, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers
Ability to pay close attention to detail.
Working knowledge of computers with e-mail and business related software packages such as word processing and spreadsheet applications, knowledge to operate all office equipment and ability to perform basic math functions with regard to product and service pricing
Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred or Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred.
Flexibility to manage change and ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation
Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
GUEST SERVICE OFFICER
onboard
Royal Caribbean Cruises.
The Guest Services Officer
will be responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES
Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear
speaking voice, taking the time to understand all requests in detail. Responds to escalated
guest concerns in a considerate, professional and positive manner by showing empathy and
listening actively.
Always ‘Looking the Part’ the Guest Services Officer plays a key role in being the first
impression for the brand and our guests. Through effective ownership and by taking initiative to ‘Own the Problem’ the Guest Services Officer will whenever possible seek to take
accountability for delivering outstanding problem resolution.
Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement.
Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
Provides cash and guest account services at the Guest Services desk such as accepting cash
payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows
established procedures to maintain, safeguard, balance and reconcile, assigned cash float.
Assists guests during boarding and departure process, including establishing onboard credit,
selling and printing Explorations! Tickets and closing of guest accounts.
Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
Assists guests with immigration and customs procedures and forms.
REQUIREMENTS:
Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars).
Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, department heads and shipboard
Employees to resolve problems and negotiate resolutions.
Ability to operate basic office equipment, including telephones, computers and copy machines.
Fluent ENGLISH skills - both spoken and written
Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
Junior Payroll Purser
for CELEBRITY CRUISES!
Junior Payroll Purser
is responsible to assist Administration Purser – Payroll and T&A for the accurate recording and process of Adonis shipboard payroll for all owner’s crew, as well as for the Import/Export process of overtime hours, distribution of payroll envelopes to crewmembers and the collection of crew folio balances.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Holds a float of $10,000 in order to assist crewmembers with various cash requirements. Responsible for assisting crewmembers with foreign currency exchange using the BOA/GFC (Global Foreign Currency) application.
Responsible for assisting Administration Purser – Payroll and T&A for the process of Semi-Monthly payroll for ALL shipboard departments as well as payments for sign off crewmembers.
Process of bar personnel gratuities, special functions and supplemental pay.
Participates in the stuffing and distribution of payroll envelopes.
Responsible for assisting the Payroll Purser and T&A on the issuance of money orders to crewmembers, and the collection of money order fees.
Responsible for assisting the Payroll Purser and T&A with the crew wire transfer program, where crewmember wired monies to their personal bank accounts.
Assists the Administration Purser – Payroll and T&A in the collection of bar bills during payroll distribution and through out the voyage if required
Responsible for assisting the Administration Purser – Payroll and T&A in the preparation of payroll audits which must be scheduled after every payroll cycle is closed.
Enters working hours from time cards for the Financial Department into the Kronos system.
Collects time cards from all departments, ensuring that all entries are complete and correct.
Performs weekly Time & Attendance floor audits throughout the vessel and produces a Time & Attendance report.
Collects all Time & Attendance signature sheets from Department Heads on a monthly basis.
Organizes and stores all collected time cards once per month; to be held onboard for 12 months.
REQUIREMENTS:
Minimum 1 year previous work experience in finance department
Minimum 21 years old.
Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.
Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and Adobe Page Maker or related programs.
Completion of high school or GED required; university degree preferred
Advanced level of English language.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
CONCIEGE for CELEBRITY CRUISES!
The Concierge
is responsible for ‘Delivering the Wow’ while providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times is essential.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required
Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
Collaborates with all key stakeholders within the Loyalty, Group and Concierge Class experience, forging strong lines of communication with all departmental heads, port vendors, port specific offerings and services to provide bespoke solutions to any guest requests, preferences, arrangements and resolution to service failures
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership
REQUIREMENTS:
Minimum of two (2) years guest facing service experience in a luxury environment which commits to extensive concern resolution, concierge service, loyalty or events programming.
Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
Confident, well-groomed appearance with a warm and welcoming demeanor.
Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Georgia; Poland; Singapore; Sri Lanka; Sweden; United Kingdom; Uzbekistan
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