Location: United States; Seattle, United States
The Company
Our client is a modern survey programming company that helps consultants and investors get deep insights faster, so they can make great decisions. Our client is designed for authoring and launching time-critical market research surveys in record speeds so that their clients can quickly build N and have results sooner.
Our client's solution provides consultants and investors with access to quantitative survey insights on a daily basis. Their clients leverage their custom-built platform and survey engineering team to launch surveys, and gather insights, faster than their competition.
Our client's leadership team comes from the consulting and investment worlds, bringing a strong understanding of the challenges that come with conducting primary research on short timelines. This understanding informs the continued evolution of our client's solution to this day, an understanding that their team is ready and able to run through walls to help clients accomplish their goals. Our client's team is proud to be fully remote since their founding in 2016, with survey directors placed in over 40 cities worldwide.
The Role
As a Survey Director, you will play a pivotal role in driving our client's survey programming projects to success. This is a dynamic role that blends individual contribution, project management, client engagement, and account management. You will be at the forefront of ensuring that clients receive the highest quality survey programming services, from initial design to final data analysis.
The Responsibilities
Individual Contribution
: Leverage your Python programming skills to contribute directly to survey programming and data analysis tasks, ensuring accuracy and efficiency in every project.
Project Management
: Manage 3-5 simultaneous projects in a fast-paced environment, coordinating with external vendors to deliver respondents for surveys. Ensure timely and precise delivery of survey results, meeting or exceeding client expectations.
Client Engagement
:
Pre-launch: Guide clients on the optimal structure for their survey projects, helping them align survey design with their research objectives.
Launch: Work closely with clients during live survey creation, overseeing questionnaire development and key survey elements. Lead the quality assurance process to ensure all logic, conditionality, and programming elements are correctly implemented and functional.
Analytics: Analyze survey data and provide clients with actionable insights, helping them draw meaningful conclusions from their research.
Account Management
: Build and maintain strong relationships with clients, providing hands-on support for urgent changes or updates as needed. Develop and maintain client accounts, ensuring satisfaction and fostering ongoing partnerships.
Product Management
: Identify and flag patterns, optimize processes, and localize products based on client feedback and needs. Contribute to the continuous improvement of our client’s services.
Client Guidance
: Offer expert advisory on survey design and content, helping clients achieve their research goals effectively and efficiently.
Special Projects
: Engage in special projects or other tasks as required, contributing to innovation and the continuous enhancement of our client’s offerings.
Requirements
Bachelor’s degree in any field, preferably in engineering, information technology, business, economics, or international relations. Master's degree would be an advantage.
Understanding and/or experience with Python and/or JavaScript programming.
Proven client-facing experience with a customer-centric approach, strong teamwork skills, a sense of urgency, and a commitment to going above and beyond for clients.
Business acumen in private markets, including knowledge of private equity, due diligence processes, and the role of primary research in these areas.
Benefits
Innovation at Speed
: Be a part of a company that is setting new benchmarks in survey programming, working with cutting-edge technology and high-profile clients.
Global Impact
: Work with some of the most prestigious consulting firms and private equity clients across the globe.
Growth Opportunities
: Have the chance to expand your skills, manage complex projects, and contribute to the strategic growth of the company.
Collaborative Environment
: Join a team that values collaboration, innovation, and client satisfaction above all.
If you are a motivated, client-focused professional with a passion for delivering top-tier survey programming services, we encourage you to apply. Join our client and help them continue to redefine the industry standard.
Location: Espoo
Workplace: OnSite
ROLE HIGHLIGHTS:
- Spacecraft Analysis Team Lead
- Location: Espoo, Finland
- Reports to: Director of SAR Spacecraft Hardware domain
- Employment type: Permanent
- Workplace model: Office
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
WHY YOU SHOULD JOIN OUR MISSION
MAKE A REAL IMPACT
Contribute to developing next-generation SAR satellite constellations that address some of the planet’s most critical challenges.
THRIVE IN A COLLABORATIVE ENVIRONMENT
As we control almost every aspect of our technology from hardware to software, you will work with world-renowned experts in a highly collaborative environment.
ADVANCE YOUR CAREER
Take ownership of impactful projects, see your work launched into space within months, and benefit from tailored resources for professional development, including training, conferences, and mentorship.
KEY RESPONSIBILITIES
LEAD AND INSPIRE
- Manage and mentor a team of multidisciplinary engineers and cross-functional experts to design, develop, and verify cutting-edge SAR spacecraft.
- Mentor, coach, and develop engineering talent, fostering a culture of collaboration and innovation.
DRIVE TECHNICAL EXCELLENCE
- Analyze, model, and optimize the performance of integrated SAR satellite systems, both on the ground and in space.
- Support launch, early operations and commissioning activities, ensuring successful deployment and operation of the spacecraft.
- Perform mission analysis and develop flying rules to support system design.
- Lead initiatives to enhance reliability and performance for on-orbit operations.
- Support customers and program management with mission analysis, system documentation and on-orbit validation and verification.
QUALIFICATION
EDUCATION
Bachelor’s degree or equivalent experience in Aerospace Engineering, Electrical Engineering, Physics, Mathematics, or a related field.
EXPERIENCE
- Relevant experience in spacecraft systems engineering or related field.
- Proven track record of leading a team of 3 to 8 R&D engineers directly reporting to you.
- Hands-on experience with satellite systems, RF systems, or remote sensing technologies from concept to operation.
SKILLS
- Strong understanding of spacecraft systems, and subsystems (e.g., power, thermal, avionics, propulsion).
- Experience in systems engineering processes, requirements management, and verification methodologies.
- Proficient in tools such as Python and STK.
- Excellent project management, organisational, and communication skills.
- Understanding SAR principles would be a plus
THE MINDSET WE ARE LOOKING FOR
- You thrive in a fast-paced environment where iteration and speed are key, confidently making smart trade-offs between technical risks and rapid design cycles.
- You bring valuable experience from traditional space or industrial processes, but are eager to embrace modern, leaner methods.
- You approach problem-solving creatively, thinking beyond conventional solutions.
- You make confident decisions under pressure, often when navigating ambiguity or incomplete information.
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Tokyo, Japan
About the Role
iCapital is seeking a sales focused executive to join the International Client Solutions Team as Head of Japan and Client Solutions Japan. As Head of Japan, you will help build and drive iCapital’s strategy and growth in one of the world’s largest and most sophisticated wealth markets. Joining the International Client Solutions team, you will build the client franchise in Japan, lead the local business, and bring institutional-quality private markets solutions to Japanese investors as a part of iCapital’s international expansion strategy.
The role is based in Tokyo and reports to iCapital’s Head of Asia Pacific. You will lead business development across securities firms, trust banks, gatekeepers, IFAs, platforms, asset managers and GPs, shaping how iCapital’s platform is positioned with each segment. We are looking for a seasoned professional who wants the pace and autonomy of a fast-growing international business built leveraging the resources of the leading global private markets platform.
Responsibilities
Support the Head of Asia Pacific in formulating and executing the business strategy for Japan.
Lead the Japan team, providing business and cultural leadership, and partner with the COO, APAC on hiring, development and retention to build a high-performing team that stays integrated with the wider APAC and global organization.
Partner with regional and global teams to refine and deliver iCapital’s value proposition for each Japanese client segment, including buy side, sell side and technology integrators, adapting product, positioning and commercial terms to local market practice.
Build and own senior relationships with clients and prospects, leading complex, multi-stakeholder negotiations from first meeting through to signed agreement, onboarding and first allocation.
Lead market education on private markets and alternatives in Japan, providing thought leadership for advisors, gatekeepers and distribution partners, and translating iCapital’s platform capabilities into terms each audience can act on.
Provide constant feedback from the field on competitive landscape, investors’ appetite, trends and share with colleagues globally.
Build strong internal relationships within iCapital and work closely with other teams (Research & Fund Management, Product Development, Implementation, Marketing, Legal & Compliance, Technology & Operations, etc.) to achieve the best client outcomes and successful long-term client relationships.
Own the Japan revenue pipeline end-to-end, from origination to mandate, and represent iCapital in the market at industry conferences, client forums and with the local press.
Act as iCapital’s champion for the Japan market internally, presenting the country strategy, business performance and roadmap to regional and global stakeholders and securing the investment and resources needed to deliver it.
Represent iCapital with Japanese regulators, industry bodies and local counsel, ensuring the business operates within the applicable licensing and distribution framework and that iCapital is well positioned as the regulatory landscape for alternatives in Japan evolves.
Qualifications
Solid academic credentials in relevant field.
+15 years of solid work experience in the Asset- or Wealth Management industry, with a demonstrated track record in developing and managing client relationships is a must.
Adequate exposure to Private Equity and/or other Private Markets asset classes, and an understanding of the distribution model is highly preferred.
Entrepreneurial approach to managing projects with excellent problem-solving and analytical skills
Excellent presentation and verbal/written communication skills with demonstrated capabilities to build trust, and strategically manage and influence stakeholders at all levels
Highly collaborative, and able to think strategically about business opportunities and client management
Ability to work independently with a strong appetite to work in a fast growing, entrepreneurial environment, are self-motivated, with a hands-on attitude
Extensive relationships with asset management and GP communities and direct experience working as a product marketer in the Japanese retail and high net worth channel are preferred.
Demonstrated sales and client service skills with stakeholders and clients.
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
Location: Montreal, Canada
Role overview:
Our client is seeking a
System Engineer
to perform design, integration, verification, and operational support of
TT&C/PDT
subsystems for current and next‑generation remote sensing and communications satellites. The role will interface with spacecraft payload teams, ground‑segment developers, and mission‑operations teams to ensure reliable command delivery, high‑fidelity telemetry acquisition, and robust data handling throughout the satellite life‑cycle.
Tasks summary:
Architecture Concept & Requirements
Define TT&C/PDT functional architecture (command generation, uplink, telemetry downlink, on‑board data handling, RF front‑end).
Conduct trade‑studies for modulation schemes, coding, frequency plans, ranging and link budgets.
Produce System Requirements, Interface Control (ICDs), and Description documents.
Perform requirement management and maintain bidirectional traceability throughout the project lifecycle.
Collaborate with cyber‑security to embed resilience and security by design.
Design & Development
Lead detailed design of hardware (TT&C transceiver, RF front‑ends, antenna‑pointing) and software (command sequencer, telemetry parser, health‑monitoring).
Perform link‑budget analysis, RF simulation (e.g., STK, Matlab), and error‑budget budgeting.
Verify compliance with CCSDS, ECSS, ITU, and regulatory standards.
Support Satellite Reference Database development and validation
Cross‑Functional Coordination, Stakeholder & Program Interaction
Present technical status, risk analyses, and trade‑study results to senior management.
Negotiate and maintain ICDs and interface agreements with internal & external suppliers.
Support B&P (Phase 0 & pre-Phase A).
Integration & Verification (IVV)
Develop test plans, procedures, and verification matrices for unit, subsystem, and spacecraft‑level TT&C tests.
Execute RF link testing, BER, command latency, and telemetry integrity verification.
Manage anomaly investigation, root‑cause analysis, and corrective actions.
Technical Leadership & Mentorship
Mentor, guide junior engineers and interns.
Act as technical liaison with customers, partners and external vendors
Act as Continuous Improvement stakeholder
Contribute to client’s knowledge‑base, process enhancements, and standards.
Configuration, Documentation & Standards Management
• Ensure all artefacts, analysis, software, deliverables and documentations are version controlled in PLM environment.
Support design reviews (SRR, PDR, CDR, MRR/TRR…etc.).
Support Technology Road‑Mapping & Innovation
On‑Orbit & Operations Support
Support launch‑pre‑launch and early‑orbit checkout – validate command uplink, telemetry acquisition, and on‑board software hand‑over.
Provide real‑time C&T support during nominal and contingency operations.
Maintain ground‑segment configuration (gateways, mission control servers, monitoring dashboards).
Support SOOH development and associated operator trainings.
Required Qualifications:
B.Sc. in Electrical Engineering, Aerospace or related field with 8+ years of TT&C/PDT System design experience on LEO/MEO/GEO platforms.
Strong knowledge of CCSDS TM/TC packet standards, ECSS telemetry & command protocols, PUS services and ITU frequency regulations.
Proficiency in RF link‑budget analysis, S‑band/X‑band/Ka‑band modem architecture.
Strong understanding of aerospace system engineering fundamentals, space environment and orbit mechanics.
Hands-on individual who can support systems integration processes and capability to test systems and resolve problems.
Experience with Confluence and JIRA.
Demonstrated capability to efficiently work with little supervision.
Ability to distill complex problems to fundamentals to solve with analysis, similarity, or creativity.
Demonstrate excellent written and oral communication skills in English; knowledge of French will be considered an asset (Contact with clients outside Quebec and work on deliverables in English).
Location: Jeddah, Saudi Arabia; Tabuk, Saudi Arabia; Yanbu, Saudi Arabia; Riyadh, Saudi Arabia
The Community & Startups Coordinator supports the engagement, coordination, and overall experience of founders and startups participating in the accelerator program. The role focuses on building an active and connected startup community by coordinating founder engagement activities, community initiatives, and program events. Working closely with the accelerator team, the coordinator helps create a positive founder experience by ensuring smooth communication, supporting community-building initiatives, and coordinating the logistics and execution of program activities throughout the accelerator journey.
Responsibilities
Act as the day-to-day point of contact for founders and startups throughout the accelerator program.
Coordinate founder onboarding, communications, engagement activities, and key program milestones.
Build strong relationships with founders and maintain an active and connected startup community.
Coordinate workshops, meetups, networking sessions, peer-learning activities, and community initiatives.
Support founder engagement by connecting startups with mentors, resources, internal teams, and relevant program activities.
Coordinate event logistics including registration, venues, catering, transportation, accommodation, schedules, invitations, and materials.
Maintain accurate founder, startup, attendance, feedback, and engagement records in CRM and program management systems.
Collect founder feedback and participation data to support reporting and continuous improvement.
Coordinate with Operations, Marketing, Events, and accelerator teams to ensure smooth program delivery.
Requirements
Bachelor’s degree in Business Administration, Entrepreneurship, Marketing, Communications, or a related field.
Minimum 2+ years of experience in community management, startup programs, accelerator operations, or event coordination.
Experience coordinating events, logistics, workshops, meetups, and multiple activities simultaneously.
Experience working with startup ecosystems, innovation programs, founder communities, or accelerator programs is highly desirable.
Strong interpersonal, relationship-building, and communication skills.
Excellent organizational skills with strong attention to detail.
Strong written and verbal communication skills in English and Arabic.
Proficiency in Microsoft Office, CRM, and project/program management tools.
Passion for startups, entrepreneurship, innovation, and community building.
Ability to work effectively in a fast-paced and collaborative environment.
Jeddah, Saudi Arabia; Tabuk, Saudi Arabia; Yanbu, Saudi Arabia; Riyadh, Saudi Arabia
Location: India
About Flosum
Flosum is the only end-to-end platform purpose-built for Salesforce — trusted by Fortune 1000 enterprises, federal agencies, and high-growth organizations around the world. Our five integrated products — DevOps, Security Orchestration, CodeScan, Backup & Archive, and Data Migrator — give enterprises the confidence to accelerate delivery, simplify compliance, and scale Salesforce with precision.
Founded in Silicon Valley and proudly self-funded, Flosum operates on a single guiding principle: your success is our success. We’re not optimizing for investor optics. We move fast, build with conviction, and put our customers at the center of every decision. The result is a 4.97-star rating on the Salesforce AppExchange and a customer roster that includes Cargill, Hilton, Cushman & Wakefield, and some of the largest federal agencies in the country. We serve enterprise IT leaders, Salesforce architects, DevOps teams, compliance officers, and government agencies — anyone whose organization depends on Salesforce operating securely, efficiently, and at scale.
The Opportunity
Flosum is at an inflection point. We have multiple product lines gaining traction across enterprise and mid-market segments, four active go-to-market motions — outbound sales, inbound/marketing-led, channel/partners, and product-led growth — and a lean, high-performing team that moves with urgency. What we need now is the operating infrastructure to match our
ambition. We’re hiring a Director of Revenue Operations to be the architect of our revenue engine: the person who transforms disconnected GTM motions into a single, data-driven, capital-efficient machine. This is a builder role — not a maintainer role. You will design systems that don’t yet exist, enforce standards that currently aren’t enforced, and build the reporting infrastructure that makes every decision at Flosum smarter. This role reports directly to the CEO and is the highest-leverage operations hire we will make. You will touch every dollar of pipeline, every GTM motion, and every customer-facing team.
What You’ll Own
1. Data, Reporting & Forecasting — Your Primary Mandate
Your first 90 days are about establishing truth. Flosum runs on Salesforce, Marketo, and Gong.io. You will audit each, identify where data integrity breaks down, and rebuild the foundation:
Design and own the forecasting architecture: weighted pipeline using actual historical conversion rates, forecast categories (Commit, Best Case, Upside), and a weekly cadence that drives ±10% accuracy within two quarters
Build a standardized reporting hierarchy from the CEO’s decision-making needs down to frontline dashboards — eliminating the proliferation of reports nobody trusts Implement Salesforce data governance: mandatory stage-exit criteria, validation rules,
controlled picklists, and loss-reason capture on every Closed Lost opportunity Segment reporting and forecasting by GTM motion — PLG self-serve revenue behaves differently from enterprise outbound and must be modeled and tracked separately
Build and maintain the unit economics dashboard: CAC by motion, CAC payback period, LTV:CAC ratio, Magic Number, NRR/GRR, and S&M efficiency trends
2. Marketing Performance & Marketo Operations
You don’t run campaigns — you govern the infrastructure that makes marketing measurable and accountable:
Own the full lead lifecycle in Marketo: definitions, entry/exit criteria, and scoring model governance (with separate demographic and behavioral scores calibrated monthly against SQL conversion rates)
Own Marketo-Salesforce sync governance: field mapping audits, sync log review, and API consumption monitoring
Own multi-touch attribution: first-touch, last-touch, and influence models consistently applied across all four GTM motions
Build and enforce speed-to-lead SLAs and SAL acceptance standards; build recycle plays for disqualified leads
Monitor and report marketing funnel performance — lead volume, MQL-to-SQL conversion, channel efficiency, and marketing-sourced vs. marketing-influenced pipeline — and escalate anomalies before they show up in quarterly misses
3. Sales Process Governance
You are the steward of how Flosum’s revenue actually gets created — not a gatekeeper, but the person who builds the standards:
Design and enforce stage definitions with mandatory exit criteria; build deal desk processes for non-standard pricing and terms
Own territory design, quota allocation methodology, and annual capacity planning — including ramp rates, hiring timelines, and coverage ratio targets by segment
Run the weekly pipeline review cadence with sales leadership: stage conversion anomalies, stale deals, and forecast accuracy
Design compensation plans that drive the right behaviors across all four GTM motions — with clear rules of engagement for multi-touch deals where outbound, inbound, PLG, and partner motions converge on the same account
4. Enablement Execution Through Gong.io
At Flosum, enablement has historically been about delivery — training sessions, playbooks, messaging. You will own the other half: measurement and execution. After any messaging launch or methodology change, you will:
Create Gong AI Trackers for the specific language, frameworks, and discovery questions reps should be using — and build adoption dashboards segmented by rep, team, and region
Surface the gap between what was trained and what is actually happening on calls, and work with sales managers to close it with specific, Gong-sourced coaching examples
Use Gong deal boards for pipeline inspection: multi-threading health, next-steps coverage, competitor mentions, and conversation-based risk signals layered onto CRM data
Build the feedback loop: Enablement trains → Gong measures → RevOps reports gaps → Managers coach with specific call evidence → Enablement iterates. Without this loop, enablement is a cost center. With it, it’s a growth driver.
5. GTM Alignment Across All Four Motions
Running outbound, inbound, channel, and PLG simultaneously creates real operational complexity. You will design the systems that prevent chaos:
Build account-level ownership rules and real-time routing logic to prevent motion collisions (e.g., SDRs prospecting into accounts already working inbound MQLs, AEs working accounts with active PLG users)
Design PQL routing logic with product usage trigger thresholds, account-level checks, and comp plan rules for sales-assisted PLG conversions
Build deal registration governance and conflict resolution SLAs for the partner channel
Own separate Opportunity Record Types per motion in Salesforce with unified roll-up reporting
Run a monthly cross-functional GTM alignment meeting with sales, marketing, CS, and partner leadership — reviewing funnel health per motion and resolving ownership disputes before they fester
What This Role Is Not
We want to be honest about scope. A great RevOps leader at Flosum will push back when the role is being misused:
You will implement an intake process, maintain a visible quarterly roadmap of four to five initiatives, and force trade-off conversations when new requests arrive. You say “not now” to good ideas that aren’t the most important idea.
This is not sales operations with a rebrand. You serve the company, not any single department leader. Your loyalty is to revenue truth — even when the forecast is uncomfortable to present.
Metrics You’ll Own
Pipeline & Forecasting
Forecast accuracy (±10% target within two quarters)
Pipeline coverage by segment (3× SMB, 4× mid-market, 5× enterprise)
Pipeline velocity: (Opportunities × Deal Size × Win Rate) ÷ Cycle Length, targeting +10% improvement QoQ
Stage-to-stage conversion rates trended over time
Marketing (Marketo)
Lead-to-MQL, MQL-to-SQL, SQL-to-Opportunity, and Opportunity-to-Close rates by motion and channel
Marketing-sourced and marketing-influenced pipeline (targets: 30–50% sourced, 50–70% influenced)
Lead velocity rate (month-over-month qualified lead growth)
Speed-to-lead SLA compliance and SAL acceptance rate
Sales (Salesforce + Gong)
Win rates by segment and motion
Quota attainment distribution across the team (healthy target: 70–75% of reps at quota)
Average selling price trends and discounting rate
Sales cycle length by segment
Enablement (Gong)
Gong tracker adoption rates for key messaging and methodology by rep, team, and region
Talk-to-listen ratios and topic coverage by deal stage
Multi-threading indicators per deal stage
Unit Economics
CAC and CAC payback period by GTM motion
LTV:CAC ratio by customer segment (target ≥3:1)
Magic Number (Net New ARR × 4 ÷ prior quarter S&M spend; target >1.0)
Net Revenue Retention and Gross Revenue Retention
S&M as % of revenue (tracking toward 35% as we scale)
Requirements
What We’re Looking For
5–10+ years in Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS environment
Direct experience operating across multiple GTM motions simultaneously (outbound, inbound, channel, and/or PLG)
Hands-on Salesforce configuration experience — you can build Flows, design the data model, and implement validation rules without delegating everything to a developer
Marketo (or equivalent marketing automation) operational experience: lifecycle architecture, lead scoring, and Marketo-Salesforce sync governance
Gong.io (or equivalent conversation intelligence tool) experience: tracker creation, coaching dashboards, and deal inspection
Demonstrated experience building a forecasting methodology from scratch — not just inheriting one
Financial modeling comfort: unit economics, capacity planning, quota modeling, and comp plan design
Experience at a company with $15M–$75M in ARR; you have built things with your hands, not just directed others to build them
Strongly Preferred
Experience in the Salesforce ecosystem (ISV, SI, or AppExchange partner) — you understand our buyers, our competitive landscape, and our channel dynamics
Experience designing and governing partner/channel ops within a multi-motion GTMmodel
SQL proficiency or experience with a BI tool (Tableau, Looker, Sigma, or equivalent)
Prior experience designing and administering sales compensation plans
The Mindset We’re Hiring For
You Are a Builder
You ask “Why does this exist, and should we rebuild it?” before touching a tool. You ship minimum viable systems and iterate
relentlessly rather than designing perfect architectures that never launch.
You Are Company-First
Your loyalty is to revenue truth, not to any individual department leader. You present the forecast even when it’s uncomfortable. You push back when requests don’t serve the company’s priorities.
You Are a Systems Thinker
You see the revenue engine as an interconnected system. Changing lead scoring
You Are Cost-Conscious
You evaluate every tool, hire, and program through a unit economics lens. You resist “just thresholds ripples into pipeline coverage. Changing stage definitions changes forecast accuracy. You trace causes, not just symptoms add a tool” thinking. Flosum is self-funded and profitable — efficiency isn’t a constraint, it’s a competitive advantage.
Benefits
Build the Operating System for Flosum’s Next Phase of Growth
🏠
Remote-First
📈
B2B SaaS / ISV
🛠
Salesforce Ecosystem
What You'll Get
The authority and executive visibility to actually build — reporting directly to the CEO.
Competitive base salary + performance-based variable compensation + equity
A fully remote-first, global team that moves fast and operates with high trust
The chance to build the GTM operating infrastructure of a profitable, self-funded
Salesforce ISV with a category-leading product and enterprise customer base
Daily exposure to top leaders in Salesforce DevOps and B2B SaaS operations
What We Offer
Opportunity to shape the digital strategy at a high-growth Salesforce ISV.
Collaborative, innovative, and mission-driven culture.
Competitive compensation and benefits.
Career growth in a fast-scaling company serving global enterprises.
Extras (Benefits & Perks)
Competitive compensation, incentive structure, and company equity
Daily coaching, mentorship, and growth opportunity
Be part of a global, mission-driven team
Learn from top leaders in Salesforce DevOps and SaaS sales
Work on exciting challenges in a rapidly growing industry
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking an Editorial Technician I to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Editorial Technician edits and proofreads technical documents for grammar, punctuation, spelling, clarity, format, and consistency. The role verifies basic factual information, checks the consistency of text with illustrations and other graphics, supports document layout and multimedia content, and ensures final copy reflects required editorial changes.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Edit documents for grammar, punctuation, syllabification, spelling, capitalization, proper English usage, grammatical construction, and format requirements.
Revise sentences, paragraphs, paragraph order, and order of presentation to improve clarity while maintaining the intended meaning.
Determine publication format by marking copy, planning layout, or preparing specifications for textual or tabular documents.
Observe and identify internal factual inconsistencies in documents.
Verify the accuracy of statements, figures, illustrations, and subject-matter terms using standard reference works or other published material.
Compare illustrations, photographs, tables, and charts with text to ensure they are pertinent and consistent.
Develop familiarity with technical terminology, jargon, and multimedia formats.
Insert web links, photographs, graphics, and video files into documents as required.
Proofread final copy to ensure editorial changes and markings have been incorporated.
Safeguard passwords and access to office computer files and programs.
Qualifications
Four (4) years of experience as an Editorial Technician, Technical Writer, or Word Processor III where editing was a major duty; OR an Associate’s degree in English, Journalism, Technical Writing, Communications, or Science and two (2) years of experience in technical writing or editing; OR a Bachelor’s degree in English, Journalism, Technical Writing, Communications, or Science.
Must be proficient in the advanced functionality and tools of Microsoft Word and Adobe Acrobat.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to obtain and maintain a Secret security clearance.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$38,000
—
$99,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Range Support Technician II to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission.
Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Range Support Technician II coordinates scheduling requirements and resources for firing systems and ammunition testing, automotive testing, range training activities, and non-firing mission requirements. The role analyzes schedules for workability and potential conflicts, coordinates requirements among range users, and assists in developing solutions to scheduling and resource challenges.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Schedule physical and personnel resources associated with firing systems and ammunition testing, automotive materiel testing, range training activities, and non-firing mission requirements.
Assist in the preparation, review, and commentary on plans and documents related to assigned projects.
Gather information and perform literature searches in support of assigned projects.
Assist in integrating range safety and environmental policies into the scheduling process.
Assist in scheduling daily tests and related operations and in producing daily, weekly, and projected monthly schedules.
Attend scheduling meetings with senior government technical personnel to discuss and resolve daily and long-range scheduling and operational problems.
Consolidate and coordinate scheduling requirements from range-area and automotive test-course users, including government personnel, contractors, and tenant activities.
Apply established methods, procedures, and techniques, as well as non-standard applications.
Analyze schedules to determine workability and identify potential conflicts involving resources, facilities, and other requirements.
Use tact and diplomacy to obtain cooperation and assistance during the scheduling process and negotiate trade-offs involving facilities, instrumentation, data, time, and operational restrictions.
Assist in developing recommendations to resolve scheduling problems; controversial scheduling decisions remain subject to final government approval.
Qualifications
Must have at least sixty (60) credit hours and one (1) year of applicable experience as a Range Support Technician I; OR thirty (30) credit hours and two (2) years of applicable experience as a Range Support Technician I.
Applicable experience is defined as knowledge of the government’s work processes and operations, including range areas, automotive test courses, and facilities, sufficient to assist in scheduling projects and operations.
Must possess strong communication and organizational skills.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to obtain and maintain a Secret security clearance.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$48,000
—
$114,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Philippines
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics. We partner with a leading AI and robotics company to produce high-quality, large-scale egocentric (first-person) video datasets that help train advanced AI models.
Grow With Us
Workstream is looking for a Team Lead for Global Data Operations. In this role,
you will serve as the frontline leader bridge between the Operations Manager and the Video Data Contributors / Quality Auditors. You will be responsible for daily team performance, real-time technical troubleshooting, and auditing video footage for accuracy, camera alignment, and data compliance.
This is a high-impact role for someone who thrives in fast-paced tech operations, possesses strong attention to detail, and enjoys coaching a distributed team.
Day In The Life
Team Leadership & Daily Operations
Lead, mentor, and monitor the daily output of a team of
Video Data Contributors
and
Quality Reviewers
.
Track key team metrics including daily upload volume, active contributor retention, and error rates.
Conduct regular Q&A sessions and support office hours to answer contributor questions on filming protocols and hardware setup.
Foster high engagement and lower churn across a contract-based/distributed team.
Technical Guidance & Quality Assurance
Perform regular audits on uploaded video data to verify usability, camera positioning, lighting, and recording angles.
Troubleshoot hardware setup issues (wearable multi-camera setups, head-straps, smartphone mounts) and resolve technical uploading bottlenecks (Google Drive, cloud tools).
Identify recurring failure patterns in footage and work with the Operations Manager to update guidelines and training materials.
Onboarding & Hardware Coordination
Support the onboarding of new team members, conducting technical readiness checks and verifying required hardware/camera specs prior to project launch.
Help manage local physical lab activities and equipment usage when transitioning to office-based operations.
Compliance & Administration
Enforce strict data privacy protocols (e.g., ensuring no PII or non-consented faces/sensitive items are present in footage).
Track contributor hours, video task completion rates, and submission logs to assist management with compensation and bonus payouts.
Recruitment Support & Onboarding Coordination
Application Screening Support:
Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability).
Onboarding Execution:
Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly.
Pipeline Status Tracking:
Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed.
Financial Reconciliation & Payroll Coordination
Hours & Data Reconciliation:
Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage.
Finance Reporting:
Consolidate squad data into accurate "Ready-to-Pay" reports and submit them to the Finance/Payroll team on scheduled payout cycles.
Payout Support & Dispute Resolution:
Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.
Who You Are
Leadership Experience:
3+ years of experience as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations.
Technical Aptitude:
Tech-savvy with hands-on experience using multi-camera hardware, smartphones, or recording wearables. Ability to quickly master and teach multi-angle recording nuances.
Eye for Quality:
Exceptional attention to detail with experience auditing visual or data-driven deliverables.
Communication:
Excellent verbal and written English communication skills; comfortable hosting team syncs and drafting operational guidelines.
Adaptability:
Comfortable working with distributed/gig workforce structures and operating in a high-growth startup environment.
Preferred Qualifications
Prior experience in
AI/Computer Vision data collection
,
Data Labeling
, or
Media Production/QA
.
Experience in hardware tracking or logistics management.
Exposure to working with cross-functional global teams (US and Philippines).
Working Conditions & Requirements
Work Setup:
Initial remote/work-from-home setup, transitioning to a hybrid/office-based setup in
Metro Manila
(2 to 4 days per week).
Compliance:
Strict policy on moonlighting; candidates must agree to background
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Location: Lithuania; Bosnia & Herzogovina; Estonia; North Macedonia; Slovakia; Andorra; Cheyenne; Slovenia; Serbia; Malta; Montenegro; Alabama; Ohio; Latvia; Vermont; Albania; Czech Republic; Mississippi; Wisconsin; Greece; Cyprus; Netherlands; Kosovo; Yerevan; California; Arizona; Bulgaria; Oregon; Moldova; Romania; Georgia; United Kingdom; Bosnia and Herzegovina; Turkey; Portugal; Poland; Czechia; Croatia; South Africa
Workplace: Remote
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Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.
At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.
WHY JOIN FOXELLI?
Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously.
If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career.
THE ROLE
We're looking for a Churn Specialist for our craft subscription box brands to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them.
You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle, and turn data into initiatives that actually move the needle on retention.
You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers.
If you love:
- getting into customer data and finding the story behind the numbers
- mapping out a customer journey and spotting where things go wrong
- testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc
- using AI and automations to move faster and do more with less
- understanding what makes customers stay (or leave) on a psychological level
- working across multiple products and brands without losing focus
- working with crafts like knitting, crochet, and quilting
And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results…
…you might be our person 👀
🚀 WHAT YOU'LL BE DOING
Churn Analysis & Research
- Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it
- Research competitors and benchmark what best-in-class retention looks like in our space
- Use AI tools to accelerate research, surface insights, and identify patterns
- Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them
Customer Journey & Onboarding
- Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement
- Identify drop-off moments and experience gaps that are costing us customers
- Own initiatives to improve onboarding flows and early-stage activation
Retention Initiatives & Experimentation
- Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows
- Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences
- Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
- Track the impact of every initiative and iterate based on results
- Document what worked, what didn't, and why
AI & Automations
- Build and maintain automations that support retention initiatives at scale
- Proactively explore how AI can improve the way we understand and respond to churn
- Stay current with new tools and bring ideas to the table before anyone asks
WHAT YOU BRING
- At least 2 years of experience of direct experience fixing actual churn for a physical product
- Proven experience diagnosing churn, not just reporting on it, but getting to the root of it
- Comfortable working with data: cohort analysis, funnel metrics, A/B test results
- Hands-on experience with customer journey mapping, onboarding optimisation, or CRO
- Experience building automations: triggered flows, lifecycle sequences, or similar
- Able to turn messy data into a clear point of view and present it to senior stakeholders
- Has worked across multiple products or brands
- Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows
THE RECRUITMENT PROCESS
1. Apply - A simple form that helps us know who’s stepping into our world.
2. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space
3. Text Task - A small real-world challenge so we can see how you approach problems in action.
4. Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together
FIXED SERVICE FEE
2,500 - 2,800 euros after taxes (depending on your skills, competencies, and experience).
PERKS & BENEFITS
- Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness.
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
ELIGIBILITY & LOCATION REQUIREMENTS
❕This role is 100% remote.
- Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
- For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy.
(This doesn’t apply to part-time roles.)
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
Location: Кострома
Сбер в поиске Начальника отдела транспортного обеспечения.
Обязанности
* стратегия и финансы: разработка планов, КПЭ и бюджетов; защита стратегий по гаражному фонду и логистике; контроль исполнения смет и перераспределение лимитов между подразделениями
* закупки и поставщики: полный цикл договорной работы (ГСМ, ТО, транспорт) — от подготовки ТЗ и проведения конкурсов до претензионного контроля и оплаты счетов
* операционная деятельность: обеспечение транспортных услуг внутренним клиентам по SLA с использованием ИТ-инструментов, пересмотр логистических цепочек для оптимизации сервиса
* управление автопарком: администрирование собственного транспорта (включая спецавтомобили), страхование, организация техобслуживания, ремонта, медицинских осмотров водителей и оформление путевой документации
* финансовый учет: выплата компенсаций за использование личного авто, реализация ТС банка, повышение маржинальности направления
* управление отделом, распределение задач, наставничество, обучение сотрудников и поддержание баз данных парка в SAP/SAP или аналогичных системах.
Требования
* высшее образование (техническое)
* опыт управления транспортным хозяйством крупного предприятия или подразделения логистики от 3 лет
* знание рынка поставщиков ГСМ и запчастей, опыт проведения тендеров согласно ВНД заказчика
* знание законодательства РФ в области БДД, охраны труда при эксплуатации автотранспорта и трудового права
* системное мышление, развитые переговорные навыки и умение работать в режиме многозадачности
* опыт работы с ИИ-инструментами.
Условия
* официальное трудоустройство
* работа в крупнейшем банке России
* формат дохода: оклад + годовая премия
* комфортный офис г. Кострома, ул. Никитская, 33
* расширенный ДМС с первого дня и льготное страхование для близких
* подписка Прайм с возможностью совместного использования на трёх близких
* корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ.
Задачи:
— Определять и вести стратегическое направление продукта SIFA от MVP до ключевого продукта портфеля, включая стратегию инвестиционных этапов, подготовку доказательной базы для внешнего рандомизированного контролируемого исследования (RCT) и проверку модели CPY с учётом стоимости на 100,000 молодых пользователей.
— Обеспечивать, чтобы каждое решение на этапах развития продукта основывалось на доказательствах, а не на инерции, и чтобы AI-слой коучинга SIFA был разработан с достаточной строгостью для поддержки общей стратегии портфеля.
— Вести стратегию продукта SIFA в рамках направления, проблем и приоритетов, установленных руководителем бизнес-единицы, включая стратегию инвестиционных этапов, решения на следующих этапах и инвестиционные меморандумы, неся полную ответственность за качество представленных доказательств, анализа и рекомендаций.
— Поддерживать активное согласование с руководителем бизнес-единицы по направлению продукта, стратегии плательщиков и организационным приоритетам; проактивно выявлять стратегические последствия и компромиссы.
— Руководить ретритами и квартальными планированиями в рамках OKR подразделения и организационной стратегии; устанавливать OKR, отражающие как продуктовые доказательства, так и организационные приоритеты.
— Вести и развивать ключевые стратегические документы SIFA: ценностное предложение, теория изменений, lean canvas, пользовательские персоны (включая "Monica"), карту навыков, критерии выпуска, реестр рисков продукта и дорожную карту продукта.
— Отвечать за стратегию обучения (LX) SIFA, обеспечивать, чтобы ежедневный ритм коучинга был основан на стратегических целях и приводил к измеримым изменениям поведения.
— Отвечать за стратегии гендерного равенства и защиты в соответствии с организационными стандартами.
— Управлять бюджетом стратегии продукта и инвестиционным кейсом, проводить обзоры BvA, принимать решения по эффективности затрат с учётом модели продукта.
— Обеспечивать актуальность и использование продуктовой панели с ключевыми метриками для стратегических решений.
— Определять и вести учебную повестку SIFA, устанавливая стандарты доказательств для каждого этапа, включая внешние исследования и качественные методы.
— Сотрудничать с командой оценки для разработки и контроля плана оценки, включая пилоты, эксперименты и мониторинг вовлечённости.
— Отвечать за целостность и полезность данных продукта, интегрируя внешние исследования, результаты оценок, обратную связь пользователей и операционные сигналы.
— Управлять полным набором продуктов SIFA: LX-потоки, WhatsApp и Webapp, систему баллов, микро-действия, дизайн онбординга и активации, сценарии коучинга, инструментарий бизнес-консультанта и печатные материалы.
— Определять стратегию контроля качества, оценивать качество и обеспечивать обратную связь для дизайна и учебной повестки.
— Валидировать решения дизайна с учётом ограничений CPY и модели доставки, эскалировать компромиссы, превышающие ограничения.
— Поддерживать структурированную обратную связь с руководителем внедрения для мониторинга соответствия коучингового опыта проекту.
— Управлять отношениями с технологическими и оценочными партнёрами, сетями бизнес-консультантов и каналами набора, а также потенциальными плательщиками.
— Решать межпродуктовые и межфункциональные компромиссы, обеспечивать понимание и согласование роли продукта в портфеле.
— Вовлекать ключевых заинтересованных лиц, включая молодежь, бизнес-консультантов, лидеров подразделений и функциональных партнёров, в установку и валидацию направления продукта.
— Поддерживать активное согласование с руководителем бизнес-единицы и управлять коммуникациями вверх, вниз и по горизонтали.
— Представлять продукт на организационных и лидерских форумах, обеспечивать ответственность за продукт при изменении приоритетов.
Требования:
— Опыт более 10 лет в управлении продуктами, лидерстве в продукте или смежных ролях с доказанным опытом формирования стратегического направления в сложных или мультипродуктовых портфелях.
— Опыт ведения продуктов от определения стратегических гипотез и моделей воздействия до построения бизнес-кейсов, финансовых прогнозов, получения одобрения руководства и корректировки стратегии на основе результатов.
— Уверенность в принятии решений в условиях неопределённости и ответственность за результаты и обучение.
— Глубокие знания lean startup, design thinking и agile-разработки продуктов, умение устанавливать высокие стандарты и обучать команды их соблюдению.
— Опыт управления и развития старших продуктовых специалистов, создание культуры ответственности, непрерывного обучения и экспериментов.
— Высокие аналитические способности, умение синтезировать качественные и количественные данные, финансовый анализ и результаты оценок для принятия стратегических решений.
— Навыки выстраивания согласованности между продуктами, командами и старшими заинтересованными сторонами, включая взаимодействие с управляющими директорами, руководящими командами, инвесторами и внешними партнёрами.
— Отличные коммуникативные навыки для объяснения сложной продуктовой стратегии и результатов как технической, так и нетехнической аудитории.
— Эмпатия и любознательность, понимание реалий и вызовов уязвимых и маргинализованных сообществ.
— Страсть к созданию трансформационных возможностей для молодежи, интерес к средам с фокусом на непрерывное улучшение, инновации и обучение.
— Интерес к созданию и масштабированию цифровых продуктов для молодежи с низким доходом или неучащейся в странах Африки к югу от Сахары, особенно через мобильные каналы WhatsApp, SMS и веб-приложения.
— Опыт или интерес к AI-коучингу, дизайну изменения поведения, программам по средствам к существованию, разработке продуктов на основе доказательств, включая RCT, измерение воздействия и отчётность перед инвесторами.
— Понимание или желание изучать микро-предпринимательство и реалии неформального сектора Восточной Африки, ориентированность на пользователя.
Условия:
— Работа в миссионерской среде с поддерживающей командой.
— Гибкость: полностью удалённая или гибридная работа (в зависимости от локации).
— Конкурентная зарплата и социальные гарантии в зависимости от локации.
— Возможности обучения и развития.
— Контракт с фиксированным сроком с возможностью продления по результатам работы.
— Предпочтительное расположение: удалённо, предпочтительно Восточная Африка.
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are looking for an Agile Coach to join our Engineering department and help strengthen agile ways of working across multiple teams. In this role, you will foster greater team maturity, autonomy, and continuous improvement, enabling scalable agility and driving more effective, sustainable value delivery across Engineering.Requirements:3+ years of experience working with teams in Scrum environments (for external candidates).Strong knowledge of Agile frameworks (Scrum/Kanban/Lean) and context-based application.Deep understanding of the Software & Product Development Lifecycle and engineering practices (XP as a plus).Strong facilitation, coaching, and mentoring skills (incl. adult learning/training).Proven ability in systems thinking, working across multiple teams and departments.Experience in conflict management, feedback culture, and trust-based relationships.Data-informed improvement mindset: EBM, metrics, forecasting, strong remote collaboration skills.Proficiency in English and Ukrainian languages.Responsibilities:Grow mature, self-managing teams that own their process, decisions, and outcomes.Coach engineering and product roles to make decisions together, without depending on any single point of drive.Partner with product management on scope and clear goals.Facilitate the hard conversations a team cannot yet run — and hand facilitation back.Diagnose what blocks team autonomy and address it with evidence, not opinions.Use AI in your own coaching practice.Escalate systemic blockers above the team level with data and a proposed direction.Support org-wide change initiatives.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type
Who We’re Looking For:
We are looking for an Agile Coach to join our Engineering department and help strengthen agile ways of working across multiple teams. In this role, you will foster greater team maturity, autonomy, and continuous improvement, enabling scalable agility and driving more effective, sustainable value delivery across Engineering.
Requirements:
-3+ years of experience working with teams in Scrum environments (for external candidates).
-Strong knowledge of Agile frameworks (Scrum/Kanban/Lean) and context-based application.
-Deep understanding of the Software & Product Development Lifecycle and engineering practices (XP as a plus).
-Strong facilitation, coaching, and mentoring skills (incl. adult learning/training).
-Proven ability in systems thinking, working across multiple teams and departments.
-Experience in conflict management, feedback culture, and trust-based relationships.
-Data-informed improvement mindset: EBM, metrics, forecasting, strong remote collaboration skills.
-Proficiency in English and Ukrainian languages.
Responsibilities:
-Grow mature, self-managing teams that own their process, decisions, and outcomes.
-Coach engineering and product roles to make decisions together, without depending on any single point of drive.
-Partner with product management on scope and clear goals.
-Facilitate the hard conversations a team cannot yet run — and hand facilitation back.
-Diagnose what blocks team autonomy and address it with evidence, not opinions.
-Use AI in your own coaching practice.
-Escalate systemic blockers above the team level with data and a proposed direction.
-Support org-wide change initiatives.
What to expect from us:
-Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
-Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
-Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
-Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
-Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type
Location: Hamburg, Germany
Role Overview
Our client is a growing European cruise operator known for its no-fly cruises departing from UK and European homeports. Building on this foundation, they are launching a new German-speaking brand — and are seeking a Commercial Director to establish and lead it.
This is a rare opportunity to build a cruise business from the ground up. The successful candidate will be responsible for developing the German market, establishing the local organisation, building strong distribution partnerships and leading the successful launch and long-term growth of the business.
Key Responsibilities
Reporting to the UK Executive Team, the Commercial Director will act as the senior representative and public face of our client in Germany. Working closely with specialist teams across Finance, Marketing, Revenue Management, Operations, Customer Service and Legal, the role is primarily focused on commercial leadership, business development and market growth rather than technical functional expertise.
The successful candidate will be an entrepreneurial leader who enjoys building businesses, developing relationships and creating high-performing teams. They will combine strategic thinking with a practical, hands-on approach and be comfortable operating within a fast-moving international organisation.
Strategic Leadership
Develop and execute the German market-entry strategy in alignment with the Group’s objectives.
Prepare and maintain the German business plan, including commercial, operational and financial priorities.
Lead the establishment and development of the german branch from start-up through launch and into commercial maturity.
Identify growth opportunities, strategic partnerships and relevant customer segments.
Provide market intelligence and strategic insight to the UK Executive Team.
Represent or client at industry events, trade shows, conferences and media engagements.
Establish the company as a credible and respected participant in the German cruise market.
Act as the principal link between the German business and the UK Executive Team.
Launch Programme Leadership
Lead the German market launch programme and coordinate the local delivery of all relevant workstreams.
Develop and maintain an integrated launch plan with clear milestones, dependencies and accountabilities.
Coordinate activity across commercial, marketing, finance, legal, technology, customer service and operational teams.
Ensure that the business is ready to accept bookings, support customers and operate successfully within the agreed timetable.
Identify launch risks and ensure appropriate mitigation and escalation.
Support the planning and delivery of the formal market launch, including ITB Berlin and other key trade events.
Ensure that the German organisation, customer proposition and distribution network are in place prior to ITB Berlin in March 2027.
Commercial and Sales Leadership
Lead the development and performance of all German sales channels, including the travel trade, direct sales and online distribution (in conjunction with the UK digital team).
Deliver annual revenue, passenger volume, occupancy and yield targets.
Build long-term relationships with German travel agency groups, co-operatives, cruise specialists, tour operators and online partners.
Develop the trade sales strategy, commission framework and partner-support model.
Lead negotiations with key commercial and distribution partners.
Work closely with UK Digital team to develop the direct sales proposition, including the website, contact centre, CRM and digital acquisition channels.
Provide market input into itinerary planning, product design, launch timing and pricing strategy.
Work closely with UK revenue management teams to optimise pricing, inventory and promotional activity.
Monitor market performance, competitor activity, customer trends and distribution developments.
Identify and manage relevant charter, group and partnership opportunities.
Ensure that commercial activity supports both short-term launch objectives and long-term brand value.
Business Operations
Establish and oversee the day-to-day operation of the German office.
Ensure effective processes, governance and communication between the German business and UK Head Office.
Coordinate local business readiness across all customer-facing and support functions.
Maintain high standards of pre-cruise and post-cruise customer service.
Ensure the German customer journey is appropriately localised, including language, documentation, payment processes and communications.
Manage local suppliers, professional advisers and service providers appointed by the group.
Work with the Group’s operational teams to support homeport readiness, embarkation arrangements and local port relationships.
Provide appropriate sailing-day and in-season support to the ship and onboard management team.
Ensure that local operational issues are resolved quickly and effectively.
Financial Leadership
Deliver the agreed commercial and financial objectives for the German business.
Develop annual budgets and forecasts in partnership with the UK Finance team.
Monitor business performance against agreed revenue, profitability and budget targets.
Support the implementation of local banking and payment arrangements where required.
Provide regular commercial and operational reporting to the UK Executive Team.
Ensure the German business operates within agreed financial governance and delegated authority.
Regulatory and Compliance
Ensure the German business operates in accordance with applicable travel, consumer and employment legislation.
Work closely with specialist legal, tax and compliance advisers appointed by the Group.
Support the implementation of DRSF and other regulatory requirements within the German operation.
Ensure local customer processes and communications reflect agreed legal and regulatory standards.
Escalate significant legal, regulatory or reputational issues to the UK Executive Team as appropriate.
People Leadership
Recruit, lead and develop a high-performing German team.
Working closely with the UK Executive team, determine the appropriate local organisational structure and recruitment priorities.
Establish clear objectives, responsibilities and standards of accountability.
Create a collaborative, entrepreneurial culture aligned with our client's values.
Ensure effective cooperation between German employees and central Group functions.
Develop local capability while making appropriate use of shared services and Group expertise.
Drive employee engagement, development and retention.
Act as a visible and credible leader for the German organisation.
Brand and Marketing Leadership
Act as guardian of our client's brand in Germany.
Lead the development of a distinctive German market positioning and customer proposition.
Ensure that the brand is credible, relevant and differentiated within the German cruise market.
Oversee the local marketing strategy in partnership with central marketing teams.
Support the development of brand identity, campaigns, customer communications and launch activity.
Ensure consistency across trade, consumer, digital, PR and onboard communications.
Build relationships with German travel media, consumer media and industry influencers.
Drive brand awareness, customer acquisition and repeat business.
Ensure that the German guest proposition is reflected consistently across the booking journey and onboard experience.
Stakeholder Management
Build trusted relationships with the UK Executive Team and Group functional leaders.
Establish strong relationships with key travel-trade partners and industry organisations.
Represent the business with homeports, port authorities, tourism organisations and local stakeholders.
Develop appropriate relationships with CLIA Germany and other relevant industry bodies.
Assist the UK team where required with local relationships such as DRSF, legal advisers, tax advisers, banking partners and professional-service firms.
Act as a senior spokesperson for our client with customers, partners and the media.
Protect and enhance the reputation of our client.
Requirements
Significant senior leadership experience within the cruise, tour operating, travel distribution, tourism or premium hospitality sectors.
Cruise industry experience is highly desirable.
Strong commercial leadership with a demonstrable record of growing revenue, developing partnerships and delivering profitable growth.
Experience launching or developing a new business, brand, market or product would be advantageous.
Strong understanding of the German travel market and distribution landscape.
Experience building and leading high-performing, multi-functional teams.
Commercial responsibility for a business or business unit, including budgets and financial performance.
Excellent negotiation, influencing and stakeholder management skills.
Experience working with executive leadership teams within an international business.
Fluent German and English, both written and spoken.
Strong strategic thinking, commercial judgement and decision-making ability.
Personal Attributes
Entrepreneurial and commercially driven.
Passionate about building a successful business.
Strong leadership presence with the ability to inspire confidence.
Comfortable operating in a start-up environment.
Highly collaborative and relationship focused.
Decisive, pragmatic and resilient.
Hands-on and willing to get involved in the detail when required.
Excellent communicator with strong influencing skills.
Customer focused with a passion for delivering exceptional experiences.
High levels of integrity, professionalism and personal accountability.
Key Performance Measures
Performance measures will evolve as the business moves from establishment through launch and into operation. They are expected to include:
Delivery of agreed market-entry and launch milestones.
Successful establishment of the German business and local team.
Readiness of the booking, distribution and customer-service operation.
Revenue, passenger volume, occupancy and yield performance.
Development of national travel-trade distribution.
Achievement of budget and profitability targets.
Brand awareness and customer-acquisition performance.
Customer satisfaction, service quality and repeat-booking measures.
Employee engagement, capability and retention.
Quality of stakeholder, industry and partner relationships.
Successful delivery of the maiden season and subsequent growth plan.
This is a highly visible leadership position offering genuine autonomy, broad responsibility and the opportunity to establish a distinctive new entrant in the German cruise market.
Задачи:
— Стратегия и P&L B2B-направления: от позиционирования и pricing до коммерческого результата
— Построение коммерческой функции — Sales, BizDev, Account Management: найм, структура, процессы
— Прямые продажи операторам, интеграции с платформами, агрегаторами и провайдерами контента
— Партнёрства: платёжные компании, провайдеры, каналы дистрибуции
— Выход на новые рынки — Tier 1-3, приоритеты определяются вместе
— Account management и retention клиентской базы, рост revenue на существующих аккаунтах
— Управление собственным B2C-казино как активом и как референс-кейсом для B2B-продаж
— Коммерческие KPI: рост revenue, привлечение операторов, GGR партнёрской базы
Ожидаем:
— Опыт CEO / COO / CCO / GM в iGaming с прямой ответственностью за P&L B2B-продажи в iGaming: платформы, софт, агрегаторы, контент — обязательное ядро
— Понимание технической стороны: интеграции, API, сертификация, лицензионные требования
— Опыт построения или пересборки коммерческой команды
— Работа с Tier 1-3 рынками
— Операторский B2C-бэкграунд — плюс: помогает говорить с клиентом на его языке
— Английский C1+
Условия:
— Ключевая роль, прямая работа с фаундером, влияние на стратегию продукта
— Фикс + бонус от коммерческого результата; опцион обсуждается
— Full-time, remote-first
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume, and selling alongside partners is working. What matters next is delivery: whether the partner completes the work, whether the customer's Claude usage grows and holds, and whether the outcome is good enough that the customer asks for that partner again.
The Partner Success Lead owns that outcome. You will hold a book of in-flight customer engagements across a set of managed partners in North America. From the day our Partner Delivery program matches a customer engagement to a partner in your book, you own it to a completed outcome: the work finishes on scope, the customer's Claude usage grows, and a stalled engagement gets diagnosed and unblocked before the customer disengages. You wake up every day on one question: what is each partner in my book doing, and is the work getting done.
Key responsibilities:
Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend.
Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list.
Unblocking. Partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution.
Own delivery quality and consumption across your book. Track engagements completed on time, time from match to completion, delivered consumption and weekly active use on the customer accounts your partners serve, and the accounts trending toward at-risk.
Build senior relationships with each managed partner's practice and delivery leadership. Together with the Partner Account Manager and other Anthropic counterparts, establish the executive-level trust that lets you ask a partner to restaff, escalate, or invest — and be taken seriously — when an engagement needs it.
Build each partner's Claude practice as the compounding work: certified bench depth, one repeatable offering in a chosen industry lane, and a published customer story from each completed engagement, so the next engagement needs less from you.
Turn what works into methodology. Convert the moves you prove in your book into named, reusable best practices — engagement review packs, unblocking plays, practice-building guides — written clearly enough to be shared at scale across partners, the Partner Success team, and the contract delivery team running the same loop.
Run the quarterly practice review with each managed partner's alliance and delivery leads: joint goals on completed customer engagements, customer adoption, certified practitioners, references, and industry positioning.
Present and persuade across audiences. Deliver partner executive briefings, practitioner enablement sessions, and internal reviews with equal command — this role is regularly the voice of Partner Success in front of a partner's leadership, a delivery team, a customer, or Anthropic's own leadership.
Steward funding requests from partners in your book. Recommend for or against co-investment and program funding requests against a stated outcome, and reconcile against milestones. The bar is outcomes, not consultant hours.
Work the handoffs cleanly: from Partner Sales when a partner deal closes, and from the Partner Delivery program when an engagement is matched to a partner in your book. Coordinate with the Partner Account Manager on any strategic partner that has one, with Customer Success Managers on customer-side account health, and with Anthropic's direct sales field on joint accounts.
Instrument your book and know its numbers: engagements in flight and completed, stall rate and days to unblock, delivered consumption per partner, certified practitioner counts, and partner health trajectory.
Run your book Claude-first. Telemetry drafts the diagnosis; you validate it and act. Claude drafts your review packs, status notes, and escalation briefs; you own the judgment, the exceptions, and the unblocking. Feed what you see in the field back into the packages, playbooks, tier rules, and health rubric the team runs on.
Minimum qualifications:
Experience owning a high-volume book of concurrent customer engagements, projects, or accounts (roughly 10 to 30 at a time) to completed outcomes, in a partner success, customer success, delivery management, or technical account management role.
Ability and appetite to build structure, clarity, and programmatic motions out of in-flight work, while delivering engagement by engagement. You have written something down — a review format, a checklist, a play — that others ran without you, and you want to do more of that; growing that into the operating playbook a wider team runs is the senior end of this role, not the entry bar. This role scales by what you write down, not by added hours.
Track record of a number tied to completed work and customer behavior (on-time delivery, adoption, retention, consumption, expansion) rather than contract signature, and an operating rhythm you built to hit it.
Judgment on delivery quality: you can review a partner's engagement plan or scope and tell whether it will finish on time and produce usage, and you ask the follow-up question that surfaces the real risk.
Escalation and unblocking judgment across a matrix (partner, customer, direct sales, customer success, product): you know which stall belongs to whom, you get help fast, and you stay engaged to resolution.
A convincing speaker and presenter to all kinds of audiences: partner executives, delivery practitioners, customers, and internal leadership. You can carry a quarterly practice review, an enablement session, and an executive escalation in the same week and land each one.
Deep understanding of how customer success works in a usage-based business; you have held a number tied to customer behavior and can read a consumption trend and act on it.
Enough technical fluency to be credible in a delivery review. You do not need to write code, but you can follow a partner architect's walkthrough of a real Claude engagement and ask the substantive second question.
Active daily use of Claude or another large language model as part of how you work: preparing reviews, drafting account plans, and analyzing your book. We will ask you to walk us through a recent deliverable.
Preferred qualifications:
5 to 8 years working with consulting and systems integration partners, or in delivery-facing customer success at a software company, cloud platform, or partner-led business.
Direct experience with systems integrators (global firms such as Accenture, Deloitte, Capgemini, Infosys, TCS, or Wipro, or regional and boutique firms) and an understanding of how their delivery practices are staffed and run.
Experience running at-risk or red account reviews and turning stalled work around.
Experience anchoring a surge team: setting the playbook and the review pack that a group of contract or offshore delivery coordinators ran, and holding the quality bar across them.
Depth in a specific industry vertical (financial services, healthcare, public sector, retail, or manufacturing) where you have carried a book of partners or customers.
Experience stewarding co-investment funding or market development funding against specific outcomes, with formed opinions about what works and what does not.
Experience running quarterly business reviews with consulting firm practice leads, and a sense of what makes them productive rather than ceremonial.
Experience on a new team where the operating model was being written while you ran the book, and you shipped both.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$215,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: New York, New York, United States
About the Role
iCapital is seeking a highly motivated, entrepreneurial, and experienced operations professional who will play multiple critical roles in supporting Outcome Driven Strategies (ODS), the Separately Managed Account platform for Structured Investments. This position sits at the intersection of portfolio management, trading, operations, and client services, helping ensure accounts are invested efficiently, trades are executed accurately, and structured note portfolios are monitored throughout their lifecycle.
Responsibilities
Execute structured note trades in accordance with ODS portfolio construction guidelines and trading procedures.
Prepare and review trade allocation files, account-level trading proposals, and validate allocations across SMA and UMA accounts.
Support note purchase cycles, reinvestment activity, portfolio rebalancing, cash deployment, and liquidity management.
Coordinate reinvestment of proceeds from maturities, calls, coupon payments, contributions, and distributions.
Coordinate trade execution and settlement activities with partner banks, including final terms, notional amounts, trade confirmations, and settlement instructions.
Maintain compliance with portfolio guidelines, including position concentration limits, issuer exposure limits, credit quality requirements, and liquidity thresholds.
Coordinate RFP and DDQ responses to support broker-dealer onboarding and due diligence processes.
Identify operational efficiencies, technology enhancements, and scalable solutions to support ODS growth, new strategy launches, and network expansion requirements.
Serve as the primary operational contact for financial advisors and platform partners, responding to account, trade, cash management, and portfolio implementation inquiries.
Coordinate resolution of account-level issues across custodians, advisors, and internal stakeholders while delivering a high-touch client service experience.
Generate client, advisor, and internal management reporting, including dashboards, KPI tracking, and operational analytics.
Support compliance reviews, audits, due diligence initiatives, marketing requests, and other data reporting needs.
Maintain and enhance operational procedures, controls, and documentation.
Qualifications
10-15+ years of experience in trading and investment operations, portfolio administration
Familiar with fixed income, structured products, alternative investments, or managed account platforms
Understanding of trade settlement, corporate actions, and portfolio reconciliation processes
Experience in a "client-facing" operational role; comfortable translating complex issues into clear updates for advisors
Intermediate to Advanced Microsoft Excel skills (Pivot Tables, Data Lookups) and familiar with portfolio accounting systems
Strong coordination across portfolio managers, issuing banks, custodians, advisors, and internal systems
Demonstrated ability to balance operational excellence with an investment-oriented mindset while solving complex challenges in a growing asset management environment
Benefits
The base salary range for this role is $155,000 to $200,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
ОфисleadEspoo
headTokyo, Japan
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УдалённоLithuania; Bosnia & Herzogovina; Estonia; North Macedonia; Slovakia; Andorra; Cheyenne; Slovenia; Serbia; Malta; Montenegro; Alabama; Ohio; Latvia; Vermont; Albania; Czech Republic; Mississippi; Wisconsin; Greece; Cyprus; Netherlands; Kosovo; Yerevan; California; Arizona; Bulgaria; Oregon; Moldova; Romania; Georgia; United Kingdom; Bosnia and Herzegovina; Turkey; Portugal; Poland; Czechia; Croatia; South Africa; Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3); We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported
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УдалённоUkraine
Hamburg, Germany
leadSan Francisco, CA | New York City, NY | Seattle, WA