Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
In this role, you’ll help evaluate, implement and maintain Tenable’s cybersecurity systems. You’ll work alongside Security Engineers, Analysts and the Digital Solutions Department to protect the confidentiality, integrity and availability of Tenable’s assets.
Your Opportunity:
Help evaluate, deploy and improve security solutions across on-premise, cloud and SaaS environments
Identify opportunities to improve the resiliency and quality of security systems and applications
Support maintenance of security tooling and appliances
Assist in identifying and remediating threats and risks reported by Security Analysts, assessments or third parties
Participate in security reviews of SaaS, on-premise, and AI-enabled products (including LLM integrations, MCP servers and agentic tools), with guidance from senior engineers
Help apply baseline AI security controls: least-privilege access, no static credentials, scoped tokens, logging/auditing of agent activity, and data handling guardrails
Support detection and monitoring use cases for AI and agentic workloads
Document projects and write Standard Operating Procedures
Build strong working relationships across the team and with partner groups
Manage your time and responsibilities, set accurate expectations and meet deadlines
Provide infrequent, as-needed off-hours support
Other duties as assigned
What You’ll Need:
Working knowledge of securing Windows, Linux, mobile devices and cloud (IaaS) environments
Familiarity with security architecture and review methodologies (e.g., threat modeling, STRIDE)
Foundational understanding of network security (IDS/IPS, web proxies, traffic analysis) and the TCP/IP stack and common protocols (DNS, SMTP, DHCP)
Familiarity with authentication and access concepts: SSH, LDAP, SSO/OAuth/OIDC, RBAC, MFA
Understanding of Zero Trust and cloud security principles
Hands-on experience with
2 or more
of: EDR/antivirus, SIEM/log correlation, CASB, web proxies, PAM, MDM, DLP, email security/DMARC
Basic understanding of AI/LLM security risks (prompt injection, data leakage, excessive agent permissions, supply chain risk) and curiosity about MCP and agentic architectures
Scripting or automation ability (Python, Bash or PowerShell) is a plus
BA/BS in Computer Science, IT or a related field, SANS training, or equivalent experience
3-5 years
of Information Security experience; some cloud experience preferred
Security+, GIAC, AWS security or similar certifications are a plus
Self-motivated, with a passion for cybersecurity and a willingness to innovate
Able to work effectively in an agile environment, with growing independence
Hybrid/on-site at our Columbia, MD headquarters
#LI-Hybrid
#LI-MS1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$102,500
—
$136,500 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: London, United Kingdom
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
In a rapidly evolving world, trust in AI depends on agents being grounded in fresh, verified real-world data. Search is the foundation that makes this possible.
We’re looking for an experienced Data Analyst who has built evaluation systems for complex technology products and is excited to take end-to-end ownership of quality in search built for AI agents.
This role combines hands-on engineering, analytical judgment, and mathematical rigor, with the scope and influence to shape both technical decisions and product direction. We move at a startup pace, with plenty of open questions and difficult problems to solve.
In this position, you will:
• Own the quality measurement and improvement cycle end-to-end: identify user needs, define success, build evaluations, diagnose failures, and work with engineers and product managers to improve outcomes..
• Design, build, and evolve evaluation systems, including datasets, benchmarks, metrics, and automated pipelines that support development and launch decisions..
• Evaluate response quality across multiple dimensions, including relevance, completeness, freshness, factual accuracy, and usefulness to downstream agents..
• Investigate quality regressions and metric anomalies, uncover root causes, and identify the improvements with the greatest potential impact..
• Help prioritize the product and engineering roadmap, making quality trade-offs explicit and assessing whether changes deliver meaningful improvements for users..
We expect you to have:
• Substantial hands-on experience designing and building evaluation or quality measurement systems for complex technology products, such as search, AI agents, voice technologies, autonomous driving, recommendation systems, advertising, or other similar complex systems..
• A track record of owning ambiguous problems from initial framing through implementation, diagnosis, and measurable product improvement..
• Strong Python skills and an engineering mindset: you can turn analytical ideas into reliable, maintainable pipelines and tools..
• A solid foundation in mathematical statistics and practical experience with experimental design, sampling, uncertainty, and measurement bias..
• Strong analytical judgment: you understand what a metric captures, what it misses, and whether an observed improvement matters to users..
• The ability to reason across user needs, product behavior, and technical systems, and to translate that understanding into actionable evaluations..
• Strong communication and collaboration skills, with the ability to influence technical and product decisions..
• The independence to make progress in a fast-moving environment where requirements, methods, and definitions of success are still evolving.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: London; New York
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
ElevenLabs has grown to over 1,000 in three years, and the rate of growth is not slowing down. As Talent Lead, you will be in charge of one of the most visible and impactful functions in the company: hundreds of hires a quarter across Research, Engineering, GTM and Operations, in one of the most competitive talent markets in history. You’ll move Talent from a high-volume recruiting engine to a strategic partner that tells leaders what is achievable, and you’ll rebuild how we hire using the same AI products we make.
You'll run the entire Talent team (currently 40+ recruiters and talent operations) across verticals, setting the strategy, building the systems, and staying hands-on where it matters. You'll report directly to the Operations Lead and be a close partner to the People team. This isn't a pure executive role - we want someone who still loves the craft of recruiting and can model what great looks like for the team around them.
The right person has done this before at scale - at a company that grew fast and hired harder. Your team will look to you not just for direction, but as someone they can genuinely learn from. This will be an opportunity to shape the direction of Talent at ElevenLabs; where we go, how we get there and who we get there with. If you want to shape the future of the Talent industry by building industry-defining playbooks using the latest technology and AI solutions, whilst building an expert team - this might be your best fit yet.
In this role you will:
- Lead the full talent function across Research, GTM, Engineering & Product, and G&A hiring - setting strategy, managing team performance, building a recruiter capacity engine, and driving outcomes across all verticals.
- Responsible for owning the scope of Talent Operations in partnership with the Talent Operations Lead: ATS (Ashby) configuration, headcount tracking, hiring velocity metrics, and recruiter tooling - ensuring the function runs with precision and minimal friction.
- Identify innovative ways of approaching Talent: design the next-gen Talent org structure, envision how Talent processes can be agentified and work with the team to build ElevenLabs products throughout.
- Act as a strategic partner to department heads and hiring managers, bringing market intelligence, pipeline health visibility, and honest counsel on what it takes to consistently win the best people in the market.
- Build and maintain a strong talent brand through thoughtful candidate experience, community engagement, building a Talent events program and creative sourcing strategies.
- Coach and develop a team of recruiters, establishing clear standards for quality of hire, speed, and candidate experience.
- Partner with functional leaders across Research, Engineering, GTM, and Operations - acting as a trusted advisor who can challenge, align, and mobilize leaders around talent priorities and workforce strategy.
We’re moving quickly on this search. Applications close on 13 November 2026, and we’ll start reviewing right away, so we’d encourage you to apply early.
REQUIREMENTS
- Proven track record leading large TA functions at high-growth companies, with direct experience filling hundreds of roles per year across multiple functions and geographies.
- Hands-on recruiting instincts - comfortable being in the weeds on critical searches, not just managing from a distance.
- Strong people leader who builds, develops, and retains recruiting talent.
- Sharp on process: able to design and iterate on systems, tooling, and workflows that make a team of 20–30 perform at a high level with AI.
- Close collaborator with People, Finance, and business leaders - comfortable operating at the intersection of headcount planning, compensation, and hiring strategy.
- Held a high bar for quality of hire while hitting aggressive volume, with the metrics to show it.
- Advised founders and executive suite on workforce planning, and changed a plan with your judgment.
- Worked with Finance, People and RevOps on headcount planning, capacity modelling, compensation and offer strategy.
- Has recruited across the Americas, EMEA and APAC and understands the differences between markets.
LOCATION
This role is remote-first, so it can be executed from anywhere, with the ability to operate from New York or London strongly preferred. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Columbia, MD, United States
Configuration Manager
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Columbia, MD
Job Description
ADG Creative, an IDS subsidiary is seeking a Configuration Manager
to support configuration management activities for mission-critical government systems. This role is responsible for managing baseline changes, coordinating testing and deployment activities, facilitating stakeholder engagement, and supporting system enhancements through established configuration management processes. The ideal candidate will possess strong organizational and communication skills, experience supporting software implementations, and the ability to collaborate effectively with government stakeholders and technical teams.
Key Duties
Conduct the configuration management process, including baseline change ticket management, configuration control board execution, and functional configuration updates.
Coordinate baseline change documentation reviews and ensure alignment with established processes.
Develop training and instructional materials to support baseline change deployments.
Conduct test events with Government stakeholders and facilitate approval of system enhancements.
Coordinate functional requirements gathering efforts and provide input to system design activities.
Conduct configuration workshops and provide recommendations to improve existing configuration management processes.
Complete and maintain configuration documentation and records.
Develop and maintain test scripts to support validation activities.
Conduct internal testing, data seeding, and test preparation activities for Government Acceptance Test events.
Perform troubleshooting, issue identification, and resolution activities.
Provide functional support during deployments and system releases.
Brief stakeholders, leadership, and user groups on configuration management activities and system updates.
Other duties as assigned.
Requirements
Bachelor’s degree in a related field.
Active TS/SCI clearance with Full Scope Polygraph required.
Minimum of 2 years of experience preparing for and conducting internal and stakeholder test events.
Minimum of 2 years of experience working with procurement software.
Experience supporting configuration management processes.
Experience developing and/or reviewing functional system documentation, including requirements, design, and training documentation.
Experience using Microsoft Office Suite applications, specifically:
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Experience briefing executive leadership, organizations, and stakeholder groups.
Strong analytical, communication, and organizational skills.
Preferred Qualifications
Experience supporting configuration control boards (CCBs).
Experience coordinating software testing and deployment activities.
Experience gathering and documenting functional requirements.
Experience supporting Government Acceptance Testing (GAT) events.
Experience developing training materials and user documentation.
Clearance
Active
TS/SCI with Full Scope Polygraph
required.
Compensation
$105,000 - $115,000 annually
Full-Time Position
Comprehensive Benefits Package
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Role Overview
A brief, high-level summary of the role's purpose and impact.
Nebius
is seeking a talented
Legal Counsel
Procurement
to join our dynamic legal team. In this role, you will be the go-to legal partner for all procurement across Nebius, with a particular focus on
data center procurement, including hardware, connectivity and related services
. You will work closely with our procurement
, infrastructure,
logistics,
procurement and finance
teams to enable strategic sourcing initiatives, secure critical supply for
Nebius
’ expanding operations, and ensure compliance with applicable laws and internal policies.
Key Responsibilities
Detailed list of the primary tasks and responsibilities for this role.
Advise on, draft and negotiate
hardware
procurement
agreements
, including
for GPUs, servers, storage and networking equipment
and
CDUs,
with OEMs, ODMs, distributors and resellers (e.g. master purchase agreements, supply agreements, warranty and RMA terms, and support arrangements)
.
Advise on and negotiate
connectivity agreements
, including dark fiber, IRUs, wavelength, IP transit, cross-connect and other network services.
A
dvise and negotiate complex
logistics agreements
including freight, forward and warehousing activity
.
Support the procurement of
data center related services
, such as co-location, installation and deployment, maintenance, logistics, and equipment financing or leasing arrangements.
Draft, review, and negotiate a broad range of
other procurement
agreements
globally, including software and SaaS, IT services, professional services, consultancy and general corporate purchasing.
Develop and maintain procurement contract templates, negotiation playbooks and guidance, and train procurement teams on their use.
Advise on supply chain legal risks, including export controls, sanctions, supplier due diligence, data protection and information security requirements, and ESG obligations.
Coordinate and manage
external counsel
to ensure cost-effective, high-quality legal support.
Monitor regulatory developments affecting Nebius’ infrastructure and procurement activities.
Collaborate with cross-functional teams to optimize procurement processes and risk management.
Key Qualifications & Experience
Must-have requirements:
Master’s degree from a
reputable
university.
At least
3 years of relevant experience
in a law firm or in-house legal department, with a focus on procurement, technology or IT contracts, or data center/infrastructure projects.
Experience with hardware supply, connectivity or other data center procurement agreements is a strong plus.
Strong understanding of
commercial law
.
Able to work under short deadlines.
Excellent communication and contract negotiation skills in English.
Proactive, pragmatic, and business-oriented approach with the ability to work independently.
Competencies & Behavioral Traits
A list of soft skills, behavioral expectations, or cultural fit indicators.
Proactive problem-solving and ownership mindset
Ability to collaborate across teams and cultures
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Boston Office
Workplace: Hybrid
OUR STORY
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
ROLE OVERVIEW
We're looking for a Senior Account Manager to join the Events & Tradeshows team, owning our relationship with two flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.
This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
Occasional travel to client sites every 2 months.
WHAT YOU’LL DO
- Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
- Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
- Develop account strategies that align customer goals with Pointr's solutions and capabilities.
- Build compelling value narratives by connecting product adoption and outcomes to business impact.
- Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
- Lead executive business reviews and strategic account discussions with senior stakeholders.
- Proactively identify account risks and develop action plans to improve customer health.
- Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
- Partner with internal stakeholders to ensure successful delivery and continued customer growth.
WHAT SUCCESS LOOKS LIKE
- First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
- 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
- 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.
WHAT WE SEEK
- 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
- Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
- Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
- Experience supporting renewals, expansions, and customer growth initiatives.
- Strong understanding of customer value, commercial outcomes, and account strategy.
- Excellent communication and relationship-building skills.
- Ability to collaborate effectively across technical, commercial, and operational teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional fluency in English, both written and verbal.
PREFERRED QUALIFICATIONS
- Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
- Experience managing complex customer implementations or multi-team delivery environments.
- Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
- Bachelor's degree preferred or equivalent professional experience.
WHAT WE OFFER
- A supportive, kind (no-ego), and smart team
- International environment and inclusive culture
- Competitive base salary, attractive stock options, and uncapped renewal commission
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme
COMPENSATION
Base salary range: $120,000–$150,000 + $25-$50k bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave.
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
#LI-HYBRID
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Role
We kindly ask all candidates to submit their resume in English.
At Wolt, we are passionate about making cities better places to live by connecting customers with the best local stores and restaurants. Through Wolt Retail, we empower our partners to deliver amazing, seamless shopping experiences—getting fresh groceries and everyday essentials directly to customers' doors swiftly and reliably.
As a Retail Operations Specialist, you will play a key role in bringing this vision to life across Poland. Working right on the ground with store managers and team members, you will identify operational challenges and collaboratively implement effective solutions. You’ll partner closely with our local Account Managers and regional peers to refine day-to-day store operations, ensuring our partners achieve higher accuracy, fewer order cancellations, and faster deliveries.
What you’ll be doing
Monitor and analyze partner store performance metrics (e.g., order latency, order accuracy, and cancellation rates) to identify operational bottlenecks and areas for improvement.
Conduct root-cause analyses and collaborate with partners and Account Managers to develop actionable, high-impact solutions.
Perform on-site store visits to engage leadership and operational staff, delivering training on Wolt standard operating procedures.
Lead cross-functional operational initiatives alongside Account Managers to deploy new tools, systems, and workflow enhancements.
Establish regular operational business reviews with partners to track key metrics and ensure continuous implementation of agreed-upon initiatives.
Identify and scale operational best practices across local and international markets.
Our humble expectations
2–3 years of experience in retail, e-commerce, logistics or a similar job where you worked with stores, shops or business partners; experience as a store or shift manager is just as welcome.
You are happy to be out of the office and travel regularly within Poland, mostly to big cities and sometimes to smaller ones.
You are comfortable walking into a store, engaging with managers and staff, and getting them on board with operational improvements, new processes, and standard operating procedures.
You can work with numbers and reports, for example in Excel or Looker, and use them to show what has improved.
You speak fluent Polish and good English, so you can work with partners, stores and colleagues in other countries.
You take initiative and can plan your own work across several partners and stores at the same time.
What’s in it for you
You will work with some of the biggest retailers in Poland and see how a partnership works from the shop floor to the management office. You will work closely with Account Managers and colleagues in the region who will help you learn and grow. It is a great role if you want to build a career in operations, retail or partner management, in a team that is still shaping how it works.
Next steps
We review applications as they come in, so do not wait to apply. The process starts with a short intro meeting with our recruiter, followed by an interview with the hiring manager and a practical session where you work through a realistic situation together with us. You will hear back from us after each step.
#LI-WM1
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
8 062 zł
—
10 078 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: New York, NY
Workplace: OnSite
About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, Bessemer Venture Partners, FirstMark, Lightspeed, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
What we're looking for
Rain is looking for a Sales Engineer, in this role, you’ll work closely with our business development team, and our engineering team to help prospects deeply understand Rain’s capabilities, scope technical fit, and move quickly from interest to deployment.
This is a high-impact, cross-functional role that blends product knowledge, customer empathy, and communication skills. You’ll be a critical bridge between our customers and our technical roadmap, and will shape how we scale sales engineering as Rain grows.
What You'll Do
- Partner with Business Development team to lead product demos, build proof-of-concepts, and answer in-depth technical and operational questions from prospects.
- Serve as the product and infrastructure expert in sales conversations
- Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions.
- Work directly with prospective customers to model integrations
- Create technical content and resources to enable our Business Development and Customer Support teams, including solution diagrams, data architecture docs, and integration walkthroughs.
What you will bring to Rain
- 3+ years as a Sales Engineer, Solutions Consultant, or Implementation Specialist at a fast-growing SaaS company.
- You’re comfortable explaining complex products to both technical and non-technical audiences.
- You love working directly with customers and solving real business problems through software.
- You have experience integrating with financial systems
- You thrive in early-stage environments where you can build processes from scratch.
Desirable but not mandatory
- Experience with Enterprise Sales
- Experience working in fintech or with financial data pipelines.
- Familiarity with CRMs like Hubspot.
Things that enable a fulfilling, healthy and happy experience at Rain:
Flexible time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Customer Marketing Content Creator Lead
Overview:
We’re looking for a hands-on Customer Marketing Content Lead to bring visual content to life, starting with the voice of our technical, specialized B2B customers. You have a portfolio of customer stories people actually choose to watch, and campaigns that break through industry noise and deliver awareness, purchase intent and brand love. Your story development, editing and graphics work is grounded in a deep understanding of the AI developers and business decision makers pushing the frontier of our industry. You build with AI, not just experiment with it: you have designed AI systems for content creation, using the latest tools, including those from our customers Recraft and Higgsfield. An accomplished visual storyteller, you’ve made technical products look and sound simple, and you know how to earn reach well beyond owned and paid channels.
Job details:
This role begins as an individual contributor: a coach to some of the world’s best agencies and a collaborator with talented colleagues. Your portfolio backs up your taste, your drive to collaborate across teams to find the best stories, and your willingness to roll up your sleeves and ship your best work. A camera lives in your backpack, and it’s natural for you to work a room, interviewing everyone from AI directors to chief AI researchers at the world’s largest labs and holding your own with them on the technical substance. You’ll build and maintain the look and feel of the Nebius customer video library, turn customer co-marketing into targeted demand-building campaigns, establish the visual identity of content across web pages, deliver still photography, experiment with graphics, and show the world what great looks like.
You’ll lead the creative vision for how Nebius tells customer stories on camera: how they look, how they’re shot, and how fast they move from location to a landing page, a stage, a paid ad or a sales deck. You’ll do this partly with your own hands (filming, recording sound, directing on set and rough cutting) and partly through agency talent you hire, brief and hold to your high bar. You’re proficient in AI workloads, both training and inference, and you understand the AI ecosystem, including what matters to AI-native labs and digital-native enterprises. You tell stories beyond the classic customer story, with the technical cool factor that makes a builder want to follow the work.
This is a creative athlete’s job. You’ll need the range to hit shots from every angle with very little direction, because many days you’ll be inventing the processes and outcomes you want to bring into the world.
Jobs to be done
For each job below, you’ll define how it gets done, build a repeatable process behind it, and champion it across the company.
Capture our customer as the hero: When a customer does something remarkable with Nebius, you capture their voice, their outcomes, the people leading the work and the process that got them there. You set the creative vision and visual bar for all customer storytelling, from a 20-second, high-energy social cutdown to a 20-minute documentary film, and you push past the classic customer story into series, podcasts and formats a builder would follow on their own.
Build the AI content engine: When one interview needs to become 15 assets, you build the system that does it: transcript to cutdowns to social cards, with review and brand-voice checks built in. You document it, run it, and teach the team and agencies to use it.
Multiply the shoot: When sales, product marketing and brand each need the same story in a different format, you version it for every channel that needs it (paid social, organic, sales enablement, events, the website and press) without losing the complete story. You do it with an AI-powered content engine you design and own.
Earn reach beyond owned channels: Great content lives beyond owned channels. You build earned and partner distribution: influencers, publications and media, customer-posted content we amplify, G2 and other third-party sources. You measure it by views, reach and pickup.
Scale through agencies: When demand outgrows what you can shoot yourself, you source, brief, hire and manage external production, editing and post-production agencies and small crews, holding them to one consistent creative standard.
Remove handoffs: When a shoot needs someone to point a camera, mic a subject, direct performance and support the edit, you step up. On location, you work as videographer and producer, sometimes leading sound and direction solo.
Set the visual bar high: You define what best-in-class looks like, develop a unique Nebius-owned storytelling look and feel, and experiment to find what’s next. Then you hold the bar as volume increases.
Build future capabilities: You keep a pipeline of customer stories moving through pre-production, production, post and versioning at the same time, across a global roster of customers. When the business is ready for a deeper customer marketing bench, you set the strategy for expanding high-quality creative through AI mechanisms and people.
How we’ll know it’s working
Success is measured on both pipeline and brand. You’ll set targets with us and report against them. Examples include reach of customer content beyond owned channels, the number of customers posting and amplifying their stories, Nebius share of voice, and content-influenced pipeline.
What to expect in the interview
Bring examples of work that earned real reach, not just work that shipped, with the results (views, reach, pickup). Be ready to walk us through an AI content workflow you built, end to end. We’ll ask how you think about outcomes in pipeline and brand terms.
Requirements
Customer-hero craft: a portfolio of customer stories people actually choose to watch, across video, social, podcast and series, not just PDFs and case studies. Include work that earned real reach, not just work that shipped.
Distribution: a track record of earned and partner / third-party distribution beyond owned channels (influencers, publications and media, customer-posted content you amplify, G2 and other third-party sources), with results to show in views, reach and pickup.
Creative storytelling range: stories beyond the classic customer story, with a builder / technical cool factor. The test: would a builder follow your work on its own?
AI-native content systems: you have built AI systems for content creation (for example, one interview repurposed into 15 assets, transcript to cutdowns to social cards, review and brand-voice checks) and can walk us through a workflow you built.
8+ years of progressive content leadership experience in a senior role at a B2B company, leading or building a creative, content or production team.
A track record of building brands and pipeline through content and campaign creative, tracking results and improving creative outcomes to hit goals.
Hands-on experience filming, directing and editing, including true documentary or observational shooting, not only studio or talking-head interviews.
Technical credibility: a portfolio of AI-native or developer-facing content where the audience is builders, and the comfort to interview AI directors and chief researchers at that level.
Comfort operating with very little direction and a lot of ambiguity, and the judgment to make the call anyway.
Taste: an eye for what makes a story worth watching, and the confidence to say no to a shot, script or edit that doesn’t meet the bar.
Experience hiring, briefing and managing external agencies or freelance crews.
Willingness to travel frequently and shoot on short notice.
Bonus:
Experience scaling a one-person creative function into a small team that works through agencies.
Sound design, color grading or motion graphics skills you can bring to an edit yourself.
A network of production and editing talent you’d bring with you.
Experience building customer advocacy or reference-style content.
Prior experience at a fast-growing infrastructure, cloud or AI company.
Competencies
Cross-functional player/coach: As comfortable directing others as you are picking up the camera and cutting the edit yourself.
End-to-end athlete: Moves fluidly between filming, sound, directing and rough cutting without waiting for a handoff.
Taste-maker: Has a clear point of view on what’s good, and the nerve to defend it under deadline pressure.
Builder: Comfortable creating a workflow, an AI content engine, an agency bench and a quality bar from nothing.
Thrives in ambiguity: Doesn’t wait for a brief. Writes the brief, rallies a team around the vision and delivers against it.
Startup speed, global scale: Moves like a startup across time zones without slowing down.
Generous collaborator: Brings out the best in producers, editors and agency partners rather than doing their jobs for them. Looks good when they look good.
Outcome thinker: Defines success in pipeline and brand terms before the shoot, distributes for reach beyond owned channels, and reports on both.
Compensation
We offer competitive salaries, plus bonus, and equity based on your experience. Title and compensation will be determined based on the candidate’s experience and qualifications.
Key employee benefits in the US:
Health insurance:
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan:
Up to 4% company match with immediate vesting.
Parental leave:
20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement:
Up to $85/month for mobile and internet.
Disability & life insurance
: Company-paid short-term, long-term and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$150,000
—
$187,000 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Texas
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About Vectra AI
Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform brings together signal across public cloud, SaaS, identity, and data center networks to help security teams prioritize, investigate, and respond to advanced cyber-attacks.
The Role
Vectra AI is building a proactive, intelligent customer experience model that helps customers deploy, adopt, realize value, and expand with less dependency on manual intervention. These are the next steps in our customer experience that pair both human touch and automated enablement for our customers. The Customer AI & Automation Engineer will create the technical foundation that makes this model scalable, reliable, and measurable.
The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals. This is a hands-on builder role for someone who combines systems thinking, data fluency, and practical business judgment.
The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives.
Your Impact
Build and
maintain
customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems.
Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight.
Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic.
Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation.
SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product
utilization
analysis, technical risk identification, and follow-
through on
customer actions.
Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation.
Technical Support: Improve case triage, troubleshooting, knowledge retrieval, and
resolution
workflows.
Digital Success: Build scalable onboarding, adoption guidance, customer health monitoring, and proactive outreach workflows.
Develop integrations and data flows that connect customer, product, support, engagement, and enablement signals.
Establish testing, QA, monitoring, exception handling, observability, and rollback procedures for
automations
and AI-enabled workflows.
Create operational reporting that surfaces journey enrollment, workflow health, drop-offs, exceptions, adoption signals, and agent performance.
Support the Customer Lifecycle Council with technical feasibility assessments, implementation estimates, and evidence on what is working or breaking.
Map customer journeys and internal processes, including handoffs between teams, and prioritize use cases based on customer impact, effort saved, feasibility, and business value.
Integrate knowledge platforms and internal product systems into agent workflows using APIs and orchestration tools.
Define clear operational ownership and human approval steps for agent actions, supported by audit trails and data protection controls.
Improve production workflows using feedback and usage data; document solutions and train teams to use and
maintain
them.
What You Will Bring
Demonstrated experience designing, building, deploying, and operating production-scale AI agents using both OpenAI GPT and Anthropic Claude models.
Hands-on experience selecting and orchestrating models for different tasks, including tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation.
Proven ability to move agents beyond prototype stage into reliable, governed enterprise use cases with measurable business outcomes.
Experience building complex workflow automation and systems integrations in a customer-facing, revenue, marketing operations, customer operations, or product operations environment.
Strong analytical and troubleshooting skills, with the ability to trace a
customer
outcome through data, systems, workflow logic, and operational ownership.
A disciplined approach to testing, data quality, permissions, exception handling, and change management.
Ability to translate ambiguous business requirements into simple, scalable technical solutions and communicate clearly across technical and non-technical teams.
Proficiency
in Python or JavaScript/TypeScript and experience working with webhooks and structured data.
Hands-on experience with prompt design and retrieval-augmented generation.
Preferred Qualifications
Experience
operating
multi-model agent environments, including practical knowledge of GPT and Claude strengths, limitations, cost, latency, safety, and evaluation considerations.
Experience with customer lifecycle, digital customer success, product-led growth, or customer marketing motions.
Familiarity with customer health, telemetry, product usage, support, and enablement data.
Experience working in B2B SaaS, cybersecurity, or another complex enterprise technology environment.
Practical experience with Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, and automation tools.
Familiarity with Jira, MuleSoft, Forethought, or comparable platforms.
Understanding of
technical account management, post-sales account management, implementation, and service delivery processes.
Success Measures
Reduced manual effort across targeted workflows.
Shorter cycle times and faster customer onboarding and time to value.
Increased product adoption and effective digital engagement.
Earlier identification and follow-through on customer risks.
Improved efficiency and account coverage for TAMs and post-sales SEs.
Reliable agent execution and measurable customer experience improvements.
Vectra provides a comprehensive total rewards package
that
supports
the
financial,
physical, mental and overall health of
our employees
and their families.
Compensation includes competitive base pay, incentive pla
n eligibility, and participation in the employee equity plan (stock options).
Specific benefits
offered
var
ies
by location, but commonly in
clude
health care insurance
,
income protection
/ life insurance
,
access to retirement
savings
plans, behavioral &
emotional
wellness
services
, generous time away from work,
and
a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Location: United States of America
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: Senior Manager, GTM Systems
Location: Remote US
Compensation Range: $160,000 to $190,000 base plus bonus and equity
What You’ll Do:
We are looking for a Senior Salesforce Developer to join our Revenue Operations team and help us build, scale, and integrate the systems that power Huntress’s commercial engine. Our Salesforce platform underpins quoting, renewals, partner engagement, and integrations across our internal subscription and billing platform and a growing ecosystem of business applications.
In this role, you will partner closely with our Senior Salesforce Technical Architect to design and deliver high-impact features with a heavy emphasis on CPQ, integration development, and an upcoming migration of point-to-point integrations to a centralized iPaaS platform (Workato or Celigo). You will also contribute to an AI-augmented development culture, actively using LLM tools to accelerate your own workflows and building AI-integrated features within Salesforce. This is hands-on, high-velocity work on systems that
matter.
Responsibilities:
Design, develop, test, and deploy scalable Salesforce solutions with a primary focus on CPQ workflows like quoting, custom pricing logic, renewals, and subscription lifecycle management.
Execute the hands-on migration of existing Salesforce integrations to a centralized iPaaS platform like Workato or Celigo, building reusable components and error-handling patterns.
Build and maintain a reliable integration layer connecting Salesforce to our internal subscription platform, CRM applications, and third-party systems.
Partner with the Technical Architect to evaluate platform trade-offs, maintain environment stability, and help define integration best practices.
Collaborate cross-functionally with Revenue Operations, Finance, and Sales teams to support strategic initiatives like multi-product quoting and partner channel workflows.
Use AI and LLM tools as part of your daily engineering workflow for troubleshooting, code generation, and rapid problem-solving.
Participate in code reviews, raise technical standards, and deliver consistently within sprint cycles with clear communication on scope and blockers.
What You Bring To The Team:
7+ years of Salesforce development experience with a strong and demonstrable focus on Salesforce CPQ.
Hands-on experience with Salesforce CPQ custom pricing logic, including Quote Calculator Plugin development in JavaScript.
Practical experience building and deploying components on one or more enterprise iPaaS platforms like Workato, Celigo, MuleSoft, or Boomi.
Mastery of Apex, JavaScript, CSS, Lightning Web Components, and Salesforce Flows.
Strong working knowledge of Salesforce APIs and modern event-driven integration patterns.
Advanced fluency with AI or LLM tools like ChatGPT, Claude, or Copilot as active accelerators in your daily engineering workflow.
Ability to translate technical concepts clearly for non-technical business partners and deliver features end-to-end in an Agile environment.
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for
all
full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: United Kingdom
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password.
As a Senior Implementation Consultant, you will lead the technical deployment and customer enablement of 1Password's product suite for our largest and most strategically important enterprise customers. You will own the hands-on configuration and rollout of Enterprise Password Manager, SaaS Manager, Device Trust and Unified Access while delivering tailored, high-impact training that drives deep adoption and long-term customer value. Partnering with a Project Manager, Technical Account Managers, and Solutions Architects, you will be the trusted authority in each engagement, bringing both advanced product expertise and sharp business acumen to complex, high-visibility deployments. You will approach your work as an AI builder by actively developing AI-powered workflows and automation to scale your impact, accelerate outcomes for customers, and raise the standard for what implementation excellence looks like at 1Password.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the UK.
What we're looking for:
- Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
- Excellent communication in Spanish is a plus
- 6+ years of experience in a technical implementation, solutions engineering, customer onboarding, or related B2B SaaS function, with a demonstrated track record of leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise and hands-on experience deploying SaaS products in enterprise environments, including deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert-level understanding of the business cases for enterprise security, IT operations, and SaaS governance tools and able to fluently navigate both technical and strategic conversations with IT administrators, security teams, and C-suite stakeholders
- Demonstrated ability to independently manage complex, high-visibility enterprise engagements with multiple competing priorities, maintaining quality, customer satisfaction, and delivery timelines
- Proven ability to design and deliver advanced, engaging virtual training and enablement programs for enterprise customers, including technically sophisticated administrators and executive audiences
- Excellent verbal and written communication and presentation skills, with the ability to influence cross-functional leadership and serve as a trusted advisor to senior customer stakeholders
- Strong judgment in identifying and resolving technical issues, with the ability to lead de-escalation efforts and drive outcomes autonomously
- A builder's mindset toward AI. You actively develop with AI tools and automation, creating workflows, solutions, and accelerators that meaningfully improve how you and your team work; you are not a casual user but a practitioner who builds
- Experience mentoring and coaching peers and junior team members, sharing expertise and elevating the capability of those around you
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
- Bonus: Familiarity with 1Password or experience deploying identity and access management, password management, device trust, or SaaS management solutions at enterprise scale
What you can expect:
- Drive the successful technical implementation and deployment of Enterprise Password Manager, SaaS Manager, and Device Trust (and Unified Access as it becomes available) for large, complex, and strategically important enterprise customers, owning hands-on configuration, integration, and validation through to a successful launch
- Partner with the assigned Project Manager to align on timelines, dependencies, and internal coordination. You own the technical delivery and customer enablement while the Project Manager owns project coordination; together you ensure a seamless, high-quality customer experience
- Collaborate closely with Technical Account Managers and Solutions Architects to assess customer environments, align on architectural decisions, and design implementation approaches that meet both technical requirements and business objectives
- Build deep knowledge of each customer's environment, security posture, business goals, and user workflows in order to design deployment strategies and training plans that accelerate adoption and deliver measurable outcomes
- Deliver advanced, customized virtual training sessions for enterprise administrators and end users across all deployed 1Password products while adapting instructional approaches to technically diverse audiences and highly complex organizational environments
- Serve as a trusted advisor and subject matter expert for customers and internal stakeholders alike, translating complex technical concepts into clear business value for audiences ranging from IT and security teams to executive leadership
- Manage escalated situations on complex or sensitive implementations, working cross-functionally with internal teams and engaging directly with customers to de-escalate and drive the best possible outcome
- Exercise independent judgment in identifying and mitigating implementation risks, developing and executing resolution strategies proactively and keeping all relevant stakeholders informed
- Stay ahead of product updates, new features, and evolving integrations across our products and applying that knowledge immediately in customer engagements and sharing it with the broader team
- Develop and maintain advanced implementation playbooks, training curricula, and enablement resources (including configuration guides, deployment frameworks, and possibly video content) that elevate the capabilities of the entire Implementations and Onboarding team
- Mentor Implementation Managers and other junior team members, sharing deep product expertise, enterprise deployment strategies, and insights gained from working with our most demanding customers
- Influence team operations by leveraging lessons from complex engagements to recommend and drive improvements to team practices, processes, documentation, and the overall customer journey
- Build with AI not just use it. Actively develop AI-powered workflows, automation, and tools that improve your own delivery, help customers achieve faster time-to-value, and create scalable solutions the broader team can adopt
- Contribute significantly to the growth strategy of the Implementations function, identifying opportunities to evolve how we deploy and enable customers at scale
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).
UK-based roles only: The annual base salary for this role is between £61,000 GBP and £88,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: remote
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are hiring a Senior Database Reliability Engineer for our Infrastructure Platform Team. You will design PostgreSQL platforms for resilience and high availability, automate everything you touch, and understand how our services use the database, from connection pools to ORM transactions. Your goal is to keep latency within SLO at a reasonable cost, through every change, failover and migration.
Our stack today: AWS RDS and Aurora (PostgreSQL, MySQL), Redshift, ClickHouse, Terraform, Ansible, Prometheus, VictoriaMetrics and Grafana, with Java services on Kubernetes.
Responsibilities:
Design and run highly available PostgreSQL across zones and regions, with automated, tested failover and fencing against split-brain.
Define all database infrastructure as code (clusters, parameters, networking, access, monitoring and backups), reviewed by peers and applied through CI/CD pipelines, with drift detection.
Build self-service database provisioning so product teams get a production-ready database without waiting on a ticket.Plan and execute migrations, upgrades and table moves with zero or near zero downtime, including cross-version, cross-cluster and cross-cloud work.
Partner with developers on schema changes, queries, connection pooling, transaction scope, retries and expand-and-contract migrations, so database issues are fixed at their source.
Define SLOs and build SLO-based alerts and dashboards (Prometheus, Grafana or similar) that catch latency and capacity problems before clients do.
Design backup and recovery, and prove it with scheduled restore and failover tests that measure RTO and RPO and produce evidence for auditors.
Keep cost in view: right-size instances and storage, and choose the cheapest option that meets the requirement.
Secure the data: least-privilege access, secrets from a secrets manager, encryption at rest and in transit, audited access and PII masking.
Lead and take part in incident response and on-call, write blameless post-mortems and make sure their actions get done.
Replace manual runbooks with automation, and document what remains.
Requirements:
Deep PostgreSQL production experience.
You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation.
Infrastructure as code as your normal way of working.
Everything you build lives in version control and is reviewed before it is applied.
CI/CD in your day-to-day work.
Your infrastructure and database changes, including schema migrations, reach production through pipelines. If console clicks, SSH changes or wiki steps are how changes normally happen in your current role, this position is not the right fit.
5+ years running production databases as a DBRE, SRE, platform or database engineer, ideally with a large part on AWS (RDS or Aurora).
Experience designing high availability and disaster recovery: replication, automated failover, multi-region or multi-cloud redundancy, and the trade-offs between RTO, RPO and cost.
A track record of zero-downtime changes: online migrations, major version upgrades or moving data between clusters.
Understanding of how applications use databases: connection pools, ORMs (for example Hibernate), transaction scope, retries and idempotency, and safe deployment order.
Observability skills: you define what to measure, alert on SLOs and verify changes with data.Scripting in Python, Bash or Go to automate operational work.
Comfort in a regulated financial services environment, where access control, encryption and audit trails are non-negotiable.
Clear communication: you reason out loud, own outcomes and partner with developers instead of gatekeeping.
Nice to have:
Terraform and Ansible specifically, since they are our current tools.
MySQL in production.
Redshift, ClickHouse or DynamoDB.
Logical replication or CDC tooling (pglogical, AWS DMS, Debezium).
Kubernetes and running Java services in production.
Linux performance tuning and troubleshooting on self-managed database hosts.
Vault or another secrets manager.
What you will get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: Plano, Texas, United States
About Turing
Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at
www.turing.com
.
Role:
Strategic Account Director, Enterprise AI (CPG)
Location:
Dallas, TX, with client-site presence as required in the Plano, TX Area
Experience Level:
8+ years; consumer packaged goods experience highly desirable
Work Model:
Hybrid, with regular client-site presence as required
Why Join Enterprise AI?
Enterprise AI is a distinct business unit within Turing focused on deploying AI systems that create measurable value for enterprise customers.
As the Enterprise AI Account Director for a consumer packaged goods company, you will own an established custom engineering relationship both commercially and operationally. You will expand the account by identifying operations, supply chain, and commercial workflows where AI can create measurable value, selling those deployments, and overseeing delivery through a senior Forward-Deployed Engineer or delivery lead.
This is a high-ownership role for someone who combines commercial instinct, enterprise credibility, and delivery leadership.
As the Strategic Account Director You Will
Expand the Client Relationship
Build relationships across multiple buying centers and identify new sponsors and decision-makers beyond the current buyer.
Identify AI Deployment Opportunities
Assess the clients operations, supply chain, and commercial workflows to identify two or three quantified opportunities where AI deployment can create measurable value.
Sell Follow-On Work
Translate identified opportunities into clear scopes of work and lead the expansion from discovery through client alignment and signed SOWs.
Own Delivery Quality
Maintain single-point accountability for the client relationship and business outcome. Oversee the embedded delivery team through a senior FDE lead or delivery lead.
Manage Commercial Performance
Own SOWs, pricing, margin, and delivery quality. Establish a written scope baseline and weekly issue log to maintain alignment across the client and delivery teams.
Build Reusable Capabilities
Harvest at least one reusable component from the engagement for Turings Enterprise AI platform.
The Anti-Sell
Commercial and delivery ownership:
This is not a pure delivery or project management role. You will be expected to identify opportunities, sell follow-on work, own commercial terms, and remain accountable for the client relationship and outcome.
Regular client presence:
The role requires a willingness to work on site with the client regularly.
High accountability:
You will be responsible for connecting account expansion, commercial execution, and delivery quality.
Our Strategic Account Director, Enterprise AI (CPG) Typically Have
Consumer packaged goods experience:
Experience working in the consumer packaged goods industry, particularly with clients or operations based in the Dallas area, is
highly desirable.
Deep enterprise account ownership:
Typically 8+ years of experience in enterprise technology delivery or consulting, with a track record of owning a named client relationship.
Commercial expansion experience:
Experience expanding an enterprise account across multiple buying centers and selling follow-on work, not only delivering initially defined projects. You should be comfortable owning SOWs, pricing, margin, and account growth.
End-to-end delivery leadership:
Experience overseeing delivery teams and maintaining single-point accountability for the client relationship, business outcome, and delivery quality.
Recent AI or data deployment experience:
Experience with AI or data deployments within the last two years, along with the ability to build trust with senior stakeholders, open conversations with new sponsors, navigate ambiguity, and communicate clearly across commercial, operational, and technical teams.
Candidates whose experience is limited to delivery or project management without commercial ownership, or who lack recent AI or data deployment experience, will not be a fit for this role.
Values
We are client first:
We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
We work at Start-Up Speed:
We move fast, stay agile and favor action because momentum is the foundation of perfection
We are AI forward:
We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing
Work at the frontier of AI
, helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks.
Contribute to leading-edge AI research
and showcase your work at top conferences such as ICLR, ICML, and NeurIPS.
Bring frontier AI innovation to the enterprise
, applying lessons learned from leading AI labs to solve real-world business challenges.
Collaborate with and learn from exceptional colleagues
with deep AI experience from Google, Meta, Amazon, and other leading technology companies.
Move at the pace of AI innovation
, with the speed, ownership, and impact of a startup.
Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review
Turing's GDPR notice here
.
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Mistral is looking for an Applied Scientist Cybersecurity to develop security models, training environments, evaluations, and deployment tools.
География найма не уточнена
seniorLondon, United Kingdom
УдалённоleadLondon; New York
Columbia, MD, United States
Amsterdam, Netherlands
ГибридseniorBoston Office
Warsaw, Poland
ОфисNew York, NY
leadUnited States; Startup speed, global scale: Moves like a startup across time zones without slowing down
Texas
seniorUnited States of America
УдалённоseniorUnited Kingdom
УдалённоseniorWarsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria; You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation
Plano, Texas, United States; For applicants from the European Union, please review
leadAmsterdam, Netherlands; Remote - Europe; Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit