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Location: Remote Workplace: remote 🌎 About Us TeamSnap is made up of innovators, technologists, builders, and problem-solvers shaping the future of youth sports. We’ve been setting the standard in youth sports technology since we were founded in 2009.  We hire for big ideas and tiny egos — which is part of how we landed on Outside Magazine's Best Places to Work, Built In's 100 Best Remote-First Places to Work and, for several years running, Sports Business Journal’s Best Places to Work in Sports.   TeamSnap is seeking an Account Manager to own strategic relationships with a portfolio of mid-market sports organizations, driving retention, product adoption, and growth. This is a results-driven role built for someone who thrives on managing complex, high-value accounts through a consultative approach — not a high-volume, transactional book of business. Ideal candidates bring strong B2B relationship management skills, a consultative sales approach, and a collaborative mindset that makes the whole team better. What You'll Do: Manage a portfolio of mid-market accounts, establishing strong relationships and hitting retention goals Run demos of TeamSnap platforms to show the value of new products or add-ons Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them Manage your upsell pipeline to hit renewal and expansion targets across your portfolio Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization Important Qualities: Motivated — you get excited about exceeding retention and growth goals Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value A great listener — you can absorb a lot of customer feedback, and know how to turn it into action Resourceful — you take initiative but also ask for guidance when needed Customer focused — you have compassion and care for the customer experience Collaborative — you believe in "we" before "I" and love to celebrate wins together What Will Set You Up For Success: 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment A proven track record of hitting retention and expansion targets Experience managing complex, high-value accounts where relationship depth matters more than volume Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits Sports industry experience (preferred) Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here. Compensation We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.  🖥 Location TeamSnap is a fully remote company, so you'll need to be comfortable working with people in other time zones. We're always expanding, but we can't currently hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, or Utah. We can only hire permanent US residents at this time. 🚀 Opportunities to Grow We work hard on a culture built on trust, accountability, and inclusion — one where you can take on more, make a lasting impact, and have some fun doing it. 🎩 Total Rewards Remote-first since 2009 Flexible PTO and parental leave 100% premium coverage of medical, dental, and vision for you and your family 401(k) to invest in your future $1,500 annual learning and development reimbursement Travel to all-company meetings and team events Generous home office allowance TeamSnap swag when you start, plus a $50 store credit on every work anniversary Monthly health and wellness reimbursement, and more TeamSnap Total Rewards 🏆  Award-winning Culture At TeamSnap, you're not a culture fit – you're a culture add. Read our Culture Playbook to see how we play, what we ask of each other, and what drives us. 🧡 Inclusion and Diversity Creativity and innovation don't come from cookie-cutter teams. We hold ourselves accountable for building a culture where everyone is valued. Need any accommodations during the interview process? Just ask. We are an Equal Employment Opportunity Employer. AI Notice We may use AI tools to support parts of the hiring process, such as reviewing applications and resumes or assessing responses. These tools assist our recruitment team; they don't replace human judgment, and final hiring decisions are made by people. Contact us if you'd like more information about how your data is processed.

Location: Syracuse, NY Project Manager - Substations Substation Construction | Power Delivery | EPC | Utility Infrastructure Location: Nationwide - Project-Based Employment Type: Full-Time Travel: Approximately 50% Travel Required Deliver the Infrastructure That Powers Communities Substations are the backbone of the electrical grid, connecting generation, transmission, and distribution systems that keep homes, businesses, and industries energized. As utilities modernize infrastructure, integrate renewable energy, and improve grid reliability, experienced project leaders are critical to the successful delivery of substation construction projects. As a Project Manager - Substations with Michels Power, you will lead complex substation projects from planning and procurement through construction, energization, and project closeout. You'll work alongside customers, engineers, construction leaders, suppliers, and project teams to safely deliver high-quality projects that support North America's growing power needs. About Michels Power, Inc. Michels Power, Inc. supports America's electrical and communication backbone by delivering comprehensive overhead and underground construction services for 69 kV to 765 kV electric utility systems and fiber networks . As one of the largest private power utility electrical contractors in the United States, Michels Power combines experienced project leadership, highly skilled field resources, and one of the industry's premier equipment fleets to successfully execute complex power delivery projects across North America. Our teams design, build, and maintain critical infrastructure including transmission lines, distribution systems, electrical substations, renewable energy facilities, battery energy storage systems (BESS), communication systems, structure foundations, heavy civil infrastructure, and horizontal directional drilling (HDD) projects . We provide comprehensive project oversight from planning and scheduling through procurement, construction, quality assurance, commissioning, and project closeout. Leveraging engineering, procurement, and construction ( EPC ) delivery capabilities, Michels Power partners with utilities, developers, cooperatives, municipalities, and industrial customers to safely execute some of the most complex power infrastructure projects in the industry. Michels Power is proud to be a member of the Michels Family of Companies , one of North America's largest and most diversified energy and infrastructure contractors. Position Overview As a Project Manager - Substations , you will be responsible for the planning, coordination, execution, and successful delivery of substation construction projects throughout North America. This role will oversee project performance from contract award through commissioning and closeout, while maintaining a strong focus on safety, customer service, quality, schedule, and profitability. You will serve as a key liaison between customers, engineering teams, field operations, subcontractors, suppliers, and internal stakeholders while driving project execution and supporting operational excellence. Success requires strong project leadership, commercial awareness, customer relationship management, and an understanding of utility substation construction and power delivery infrastructure. Key Responsibilities Lead substation construction projects from contract award through final project closeout. Manage project budgets, schedules, forecasts, procurement activities, contract requirements, and overall financial performance. Maintain strong customer relationships and serve as a primary point of contact throughout project execution. Develop and manage project execution plans, staffing strategies, procurement plans, and resource requirements. Coordinate with engineering teams, Construction Managers, Superintendents, field personnel, subcontractors, suppliers, and customers. Identify project risks, schedule impacts, commercial exposures, and operational challenges while implementing mitigation strategies. Ensure compliance with safety requirements, project specifications, customer expectations, and contract obligations. Support a culture of safety, accountability, quality, and continuous improvement. What You'll Do Manage utility substation construction projects ranging from greenfield installations to brownfield expansions and upgrades. Support projects involving: Transmission substations Distribution substations Collector substations Renewable energy substations BESS substations Switchyards Transformer installations Breaker installations Protection and control systems Relay upgrades Bus work installations Electrical equipment replacement programs Testing and commissioning activities Develop and maintain project schedules, budgets, forecasts, procurement plans, and staffing plans. Review contracts, drawings, specifications, and engineering documentation. Manage subcontractors and suppliers to ensure safety, quality, contract compliance, and schedule performance. Lead customer meetings, progress reviews, forecasting discussions, operational planning meetings, and project updates. Support project procurement, material management, equipment deliveries, and resource planning activities. Monitor labor productivity, project costs, revenue forecasts, schedule performance, and overall project health. Coordinate project commissioning, energization, turnover, and closeout activities. Prepare and communicate project performance updates to customers and company leadership. Why Michels Power, Inc.? We help build, strengthen, and modernize the infrastructure that powers communities and industries across North America. We execute challenging projects involving substations, transmission, distribution, renewable energy, and power delivery infrastructure. We are family owned and operated. We invest an average of $5,000 per employee per year in training and career development. We perform meaningful work that supports the future of energy infrastructure. We believe everyone is responsible for promoting safety, regardless of job title. We are part of the Michels Family of Companies, one of North America's largest and most diversified energy and infrastructure contractors. We provide opportunities to advance into Senior Project Management, Regional Operations, and Executive Leadership roles. Comprehensive Benefits Package Health Insurance Dental Insurance Life Insurance Flexible Spending Accounts (FSA) Health Savings Account (HSA) Short-Term Disability Insurance Long-Term Disability Insurance 401(k) Retirement Plan Legal Plan Identity Theft Protection and Monitoring Plan Benefits may vary based on position and location. Why You? You like to surround yourself with dedicated, value-driven people. You relish new challenges and evolving technology. You cringe when you hear: “Because that's the way we've always done it.” You like to know your efforts are noticed and appreciated. You want to make your own decisions, but know support is always available. You enjoy solving technical, operational, and commercial challenges. You enjoy building strong customer relationships and leading successful teams. You want to work to make a difference. What It Takes Bachelor's degree in Construction Management, Engineering, Electrical Engineering, Project Management, Business, or a related discipline and 5+ years of project management experience , or an equivalent combination of education and experience. Experience managing utility substation construction, power delivery, renewable energy, industrial electrical, or EPC projects. Strong understanding of substation construction, power systems, electrical infrastructure, and utility projects. Experience supporting projects involving transformers, breakers, protection and controls, relay systems, switchgear, bus work, electrical equipment installations, or commissioning activities. Experience managing project budgets, schedules, forecasts, procurement activities, subcontractors, and customer relationships. Demonstrated success balancing safety, quality, schedule, and financial objectives. Experience reviewing and interpreting contracts, specifications, drawings, and project documentation. Strong leadership, communication, financial, organizational, negotiation, and problem-solving skills. Proficiency with Microsoft Office Suite. Experience with Primavera P6, Microsoft Project, Procore, Autodesk Construction Cloud, or similar project management platforms is preferred. Valid driver's license with an acceptable driving record. Ability to travel approximately 50% and support project assignments throughout North America as required. Join a company that powers progress. Be a part of Michels Power, Inc.—where you don't just build projects, you build a career. This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law. Expected Salary Range $82,000 — $193,000 USD AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Atlanta, GA Join Us: The Virtus Solution is looking to expand our Team! Now hiring: Leaders. Challengers. Inventors. Whether you're a Project Manager, Business Analyst, Architect, Developer, etc., we would love to have you join our team as a Virtus Consultant! Virtus Consultants are driven and intellectually curious, analytical and enjoy solving problems. The ideal Virtus candidate is driven, thrives on ambiguity, and is excited about working in a fast-paced startup environment. Virtus Consultants have a demonstrated ability and willingness to roll up their sleeves and execute to get the job done for our clients.  Our company works with various Fortune 100 companies and our Virtus Consultants advise and solve their complex and critical problems. Do you have what it takes to be a Virtus Consultant? If so, Virtus invites you to apply today! The Virtus Solution is seeking an experienced Senior Managing Consultant to provide strategic leadership for large, complex enterprise transformation initiatives, with a particular focus on ERP upgrades and technology-enabled business transformation. This individual will serve as a trusted advisor to senior executives and key stakeholders while leading program governance, delivery coordination, risk management, executive communications, and cross-functional alignment. The ideal candidate can successfully bridge the gap between business and technology—translating complex technical activities into meaningful business impacts, value drivers, and organizational outcomes. As a consultant with Virtus, you will work closely with client executives, business leaders, technology teams, and delivery organizations to ensure complex transformation programs remain aligned, coordinated, and positioned for successful execution. Key Responsibilities: Provide strategic program and project leadership for large, complex enterprise transformation initiatives. Lead ERP upgrade and transformation programs, including overall delivery governance, program coordination, and executive oversight. Develop and manage integrated program plans, critical paths, milestones, dependencies, and cross-team impacts. Identify and proactively manage program risks, issues, dependencies, and escalation paths. Establish and facilitate effective program governance structures, including Executive Steering Committee (ESC) and Operational Steering Committee (OSC) meetings. Prepare executive-level communications, program status reports, decision materials, and presentations for senior leadership. Provide leadership and decision support to executive stakeholders by clearly communicating program progress, risks, issues, and critical decisions. Build strong relationships with executive, business, technology, and delivery stakeholders across multiple levels of the organization. Engage with senior executives and leadership to drive alignment, accountability, and timely decision-making. Lead cross-functional teams and coordinate activities across business, technology, program management, and operational workstreams. Manage critical dependencies and assess downstream impacts across interconnected projects and workstreams. Drive deployment readiness, business continuity planning, operational readiness, and risk mitigation activities. Ensure technical upgrade activities and decisions are translated into clear business impacts, capability outcomes, and value drivers. Support organizational readiness by helping stakeholders understand how technology and transformation activities impact business operations. Develop and maintain escalation processes to ensure critical issues are addressed at the appropriate level. Identify opportunities to improve program delivery, governance, stakeholder engagement, and overall transformation outcomes. Serve as a trusted advisor to client leadership while representing Virtus with professionalism, integrity, and exceptional client service. Required Skills & Qualifications: 10+ years of experience leading strategic programs and projects within large, complex enterprise environments. Demonstrated experience leading large-scale enterprise transformation initiatives. Significant experience with ERP upgrade programs, ERP transformations, or other large-scale enterprise technology implementations. Strong experience establishing and managing program governance and delivery frameworks. Experience facilitating and supporting Executive Steering Committees (ESC) and Operational Steering Committees (OSC). Proven ability to manage complex critical paths, integrated milestones, dependencies, and cross-functional impacts. Extensive experience engaging executive, business, technology, and delivery stakeholders. Strong executive presence with the ability to communicate effectively with senior leadership. Experience developing executive-level status reporting, leadership communications, decision support materials, and presentations. Demonstrated ability to manage complex risks, issues, escalations, and competing priorities. Experience with business continuity planning, deployment readiness, operational readiness, and risk mitigation. Ability to translate complex technical activities into understandable business impacts, strategic value, and capability outcomes. Strong consulting, problem-solving, analytical, and strategic thinking skills. Exceptional communication, facilitation, and stakeholder management skills. Ability to thrive in a fast-paced, collaborative consulting environment. Nice to Have: Experience working in a management or technology consulting environment. Experience supporting Fortune 100 or other large enterprise clients. Experience with major ERP platforms and enterprise technology ecosystems. Program or project management certifications such as PMP, PgMP, Agile, SAFe, or similar credentials. Experience leading multi-year, multi-workstream transformation programs. Experience managing geographically distributed and cross-functional teams. Additional Information: Preferred Location: Atlanta, GA Candidates must be eligible to work in the U.S. for any employer directly. All positions include the possibility of travel. The Virtus Solution is an equal opportunity employer committed to fostering a culture of equality, inclusion, and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, background and experience to the workplace. Join The Virtus Solution and help our clients navigate complex transformations, solve challenging problems, and achieve meaningful business outcomes.

Location: Americas Remote About Customer.io Over 9,000 companies, from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, I'm Tijani Jackson , Manager of Account Management at Customer.io , and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own. This role is open to candidates based in the US or Canada only. What we value Commercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results Forecasting discipline and data-driven decision-making, not gut feel Multi-threaded relationships — you build trust across the org, not just with one champion Expansion through value, not feature gates or mechanical levers Close partnership with Customer Success — you see CS as a collaborator, not a handoff What you'll do Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data Proactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion Partner closely with Customer Success on account health and with Sales on expansion deals Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed What we're looking for 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) Experience managing $5m ARR, predominantly in the MM space Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own Comfortable pulling usage data, tracking health scores, and building your own dashboards Strong communicator — clear and persuasive with both technical and non-technical stakeholders Based in the US or Canada Compensation & Benefits We believe in transparency. Starting salary for this role is $90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager Take-Home Assignment 1-hour Assignment Review Call with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Location: Remote Senior Manager, Influencer Marketing About Midi Health: Midi Health is on a mission to redesign healthcare for women in midlife. We're building a new standard of care that addresses the unique health needs of women navigating perimenopause, menopause, and beyond. Our virtual care model combines expert clinicians, personalized treatment plans, and insurance-covered care to make high-quality healthcare more accessible. We're growing quickly and looking for passionate, talented people who want to make a meaningful impact on women's health. About the Role: We're looking for a Senior Manager, Influencer Marketing to help lead one of Midi's largest and most impactful marketing channels. Reporting to the Director of Social, you'll play a key role in shaping how we introduce women to Midi, build trust, and drive patient acquisition. Influencer marketing is one of our largest marketing investments and one of the primary ways women discover Midi: through creators they already trust, having conversations that resonate. We have an established, tiered influencer program, and we're looking for a strategic, hands-on leader who can take it to the next level. You'll own channel strategy, creator partnerships, performance measurement, and a multi-million-dollar budget, while building the systems and processes needed to scale. This is an opportunity for a player-coach who thrives in a fast-paced, high-ownership environment and is excited to help reshape women's healthcare. What You'll Do: Own influencer strategy: Develop and optimize our tiered creator strategy based on performance, determining where to invest, which partnerships to test, and when to shift resources. Build and manage our creator network: Develop a strong, vetted pipeline of creators across midlife health, wellness, lifestyle, and comedy on Instagram, TikTok, and YouTube. Lead creator partnerships and negotiations: Establish scalable partnership frameworks, including deal structures, paid usage, whitelisting, exclusivity, and content rights. Lead negotiations with creators, managers, and talent agencies, including high-profile talent. Drive performance and measurement: Define KPIs and build measurement frameworks that connect influencer investment to brand awareness, patient acquisition, and conversion. Partner closely with Growth and Paid Media on amplification and attribution. Manage a significant budget: Own planning, forecasting, pacing, and monthly reconciliation of a multi-million-dollar influencer marketing budget. Execute integrated campaigns: Lead influencer strategy and execution for major brand moments, creator-led events, integrated marketing campaigns, and celebrity partnerships. Ensure compliance and brand integrity: Partner with Legal, Compliance, and Midi's clinical teams to ensure creator content is medically accurate and meets FTC and healthcare advertising standards. Scale the function: Manage agency and talent partners, establish clear processes for creator vetting, briefing, approvals, and reporting, and mentor junior team members to build a high-performing, scalable program. What We're Looking For: 6–9 years of experience in influencer, creator, or social marketing, including 2–3+ years owning an influencer program end to end, ideally in-house. Proven experience managing seven-figure or larger influencer marketing budgets, with strong financial planning, forecasting, and reconciliation skills. Deep understanding of creator partnerships, paid amplification, whitelisting, partnership ads, licensed content, and usage rights. Strong negotiation skills and experience managing relationships with creators, talent managers, agencies, and high-profile partners. A data-driven approach to influencer marketing, with experience measuring performance through metrics such as CPM, CAC, conversions, and other business outcomes. Experience in healthcare, wellness, or another regulated industry, with familiarity with FTC guidelines and advertising compliance. Ability to balance strategic thinking with hands-on execution in a fast-moving, high-growth environment. Strong cross-functional collaboration skills, with the confidence to influence stakeholders, manage competing priorities, and drive accountability. A builder's mindset: you're energized by creating scalable systems, improving processes, and turning successful programs into repeatable growth engines. Compensation & Benefits: The anticipated annual base salary range for this position is $144,000–$186,000. Final compensation will be determined based on a variety of factors, including experience, qualifications, skills, and geographic location. In addition to base salary, Midi Health offers a competitive benefits package, including medical, dental, and vision coverage, paid time off, and equity opportunities. #LI-JA1 At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com . Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates here .

Location: Remote - United States Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . About the Team Reddit's developer ecosystem is one of the biggest opportunities to make Reddit more useful, expressive, extensible, and valuable. Today, most people who build on Reddit are developers: they write code, use Devvit, work with APIs, and ship apps or games through a relatively technical workflow. That ecosystem is growing quickly and remains critical. But the future is bigger than developers alone. AI-assisted building is changing who can create software. The next generation of Reddit apps, games, tools, community agents, content formats, and workflows should be buildable by many more people: developers, technically curious creators, moderators, community builders, game designers, data partners, and eventually people who can describe what they want without needing to code it by hand. The Developer Ecosystem team owns the product systems that help this broader set of builders discover opportunities, create successfully, launch high-quality apps and games, reach the right users and communities, adopt new platform capabilities, and keep improving after launch. This includes surfaces and systems like developers.reddit.com, AI-assisted creation, app review, developer and creator onboarding, app marketplace experiences, platform capabilities, best practices, and support for emerging creator categories. About the Role We are looking for a Staff Product Manager to lead Reddit's Builder Ecosystem product strategy. This person will define the roadmap for how Reddit moves from a developer-only ecosystem to a broader builder ecosystem where AI-assisted and no-code creation become first-class parts of the platform. The role spans developer growth, creator onboarding, AI-assisted building, app quality, ecosystem incentives, platform capabilities, app marketplace strategy, operational tooling, feature adoption, and new builder categories. This is a high-ambiguity platform role with direct business, product, and community impact. The right PM will be able to bridge two worlds: they should understand the needs of serious developers and platform engineers, while also having strong conviction that Reddit can unlock a much larger wave of builders by making creation more accessible, guided, AI-native, and outcome-oriented. What You'll Do Define the product strategy for Reddit's Developer Ecosystem, including the transition from code-first developers to a broader base of AI-assisted creators. Own the roadmap for developers.reddit.com as the primary builder portal, including onboarding, docs, app management, analytics, review status, feature access, education, examples, templates, and AI-assisted creation entry points. Lead strategy for AI-assisted app creation, including prompt-to-app workflows, AI building tools, no-code or low-code experiences, reusable templates, generated scaffolds, and systems that help creators turn ideas into useful Reddit-native apps. Build the product approach for an App Marketplace that helps users, moderators, communities, and internal teams discover high-quality apps, games, agents, tools, and community experiences. Improve app review and ecosystem operations through tooling, automation, and AI-assisted workflows, including LLM-powered app review, policy checks, quality signals, and reviewer efficiency. Partner with Engineering to prioritize core platform capabilities and performance improvements such as webhooks, webviews, APIs, SDKs, tooling, observability, and other primitives builders need to create reliable apps. Drive more successful, retentive, and popular apps and games by identifying best practices, improving templates, shaping incentives, and creating clearer paths from idea to launch to growth. Identify and support new creator and developer categories Partner with internal teams such as Contribution, Community Builders, Games, Search, Recommendations, Safety, and Ads to help them launch new functionality through the developer ecosystem. Define and improve feature adoption programs so builders understand, test, and successfully use new platform capabilities. Work with developer relations to establish the measurement system for the ecosystem, including weekly active developers/creators, NPS/CSAT, app launches, app retention and more Create clear frameworks for when Reddit should build platform primitives, launch templates, fund builders, partner with external teams, promote apps, or shut down low-quality or low-trust ecosystem behavior. Lead cross-functional alignment across Product, Engineering, DevRel, Community, Data, Safety, Legal, Policy, Support, BD, and senior leadership. What We're Looking For Experience leading high-ambiguity platform, developer ecosystem, creator ecosystem, marketplace, gaming, AI tooling, or developer experience products. Strong product judgment for creation platforms: understanding what makes a platform powerful for advanced developers, approachable for new creators, trustworthy for communities, and worth sustained investment. Comfort with code, APIs, developer tools, technical platform tradeoffs, and engineering conversations, paired with strong conviction that AI-assisted and no-code creation will expand who can build on Reddit. Ability to reason across multiple sides of the ecosystem: developers, creators, users, moderators, communities, internal teams, partners, and Reddit's business priorities. Experience improving developer or creator onboarding, docs, portals, SDKs, APIs, marketplaces, app review, app distribution, AI creation tools, or app-building workflows. Strong analytical judgment and comfort defining metrics for ecosystem health, builder productivity, app quality, retention, distribution, and business impact. Ability to partner deeply with Engineering on platform capabilities, performance, reliability, primitives, observability, and build-vs-buy decisions. Strong product sense for apps, games, agents, content creation tools, community-native experiences, and the kinds of lightweight software that should exist inside Reddit communities. Comfort working with AI-assisted creation tools, LLM-based workflows, prompt-to-app systems, or other emerging ways of helping more people build software. Excellent written communication and decision frameworks that help teams make crisp investment decisions in ambiguous spaces. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $232,500 — $325,000 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: Cardiff, London or Remote (UK) 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£68,400-86,550 + equity + Incentive Awards tied to your performance + Benefits ✨ Our Customer Operations & Specialist Services teams⭐ We are recruiting for 4 opportunities across our Customer Operations and Specialist Services teams to join us as Senior Manager in Supplier Performance. We are recruiting for 4 roles, with 1 to join us in each of the following areas: Complaints, VAIB (Vulnerability, Accessibility, Inclusivity and Bereavements), Financial Health and Core Customer Operations. Outsourcing is key to enabling Monzo to meet its mission of making money work for everyone, as well as driving a cost efficient operation and delivering excellent customer service. We are changing how we manage our relationships with our outsourcing partners by driving more responsibility and accountability through our Monzo domain leaders. We need a brilliant Seniors Managers to join this new oversight team, reporting directly to the Directors within each business area. Partner management is moving right into the heart of our domains. You will be our eyes and ears on the ground, making sure our offshore outsource partners feel like a true extension of Monzo and not just an outsourced supplier. We ensure our partners are set up for success and deliver fantastic customer service. 🔑You’ll play a key role by... You will act as the vital bridge between Monzo and our external partners to ensure they feel like a true extension of our team. You will drive both operational delivery and a brilliant customer experience. Working closely with our site leaders in South Africa, you will manage day to day service delivery while keeping a close eye on quality, customer satisfaction, and risk management. A key part of your role involves translating our strategic business goals into clear, actionable steps for the partner management team so they are fully equipped to succeed. You will support in domain forecasting and rolling out new processes to make sure they actually work on the floor. Ultimately, you will integrate our partner leaders into our regular performance reviews to foster a genuine one team mindset across the operation. Leading a dedicated oversight team: You will directly manage a Supplier Operations Partner who wil focus on Operational Delivery like SLAs, schedule adherence, Customer Experience, quality, and fixing the root causes of repeat contacts. Managing the partnership day to day: You will work directly with our outsourced partner Operations Managers to ensure the whole domain is delivering the service, customer satisfaction, quality and risk management we expect. Acting as the translation layer: You will turn our strategic business goals into practical, actionable steps for the outsouring management team. You will make sure they are equipped to succeed, rather than just telling them when they miss the mark. Tracking and managing performance: You will work alongside our partners to oversee all aspects of day to day service management, including handling risk events and stepping in to engage partners directly when performance drifts. Forecasting and planning: Alongside WFM you will raise and approve forecast requests and manage the end to end domain forecasting process for our partners. Owning change execution: You will handle the end to end definition and execution of change through our partners, ensuring any new processes or solutions are actually fit for purpose on the floor. Integrating the teams: You will support the domain Director to embed Teleperformance leaders into our existing domain performance review meetings, fostering a one team mindset. 🤩 We’d love to hear from you if… You have proven track record of working closely with or managing global offshore partners and can manage to a customer experience, not just a commercial contract. You are deeply analytical mindset with the ability to anchor decisions in rigorous data, translating complex metrics into robust business cases that secure senior stakeholder buy in. You have a proven track record of leading through others and  can influence, coach, and guide Managers who do not report directly to you. You are brilliant at translating complex business goals into simple steps for frontline teams. You zoom out when solving operational problems. Don’t just look at the operational team, always think about how your decisions impact the rest of the business. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £68,400-86,550 + equity + Incentive Awards tied to your performance ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 3 key steps Recruiter call (25 minutes) Values & Behaviours Interview (60 minutes) Role Specific Interview (60 minutes) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-CB4 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: CA - Canada Scopely is looking for a Product Manager to join a new unannounced project within the Midcore division Remotely in the United States or Canada or on a hybrid basis in Culver City. At Scopely, creating meaningful play experiences starts with the people building them. The teams are global, collaborative, and connected by a shared commitment to serving player communities with care, creativity, and respect. The project is an ambitious, unannounced, cross-platform Strategy/MMO title, and the team is looking for talented people with a range of perspectives, backgrounds, and experiences to help shape it from the ground up. What You’ll Do As a Product Manager on this project, you will help drive key initiatives that support player engagement and monetization. Working alongside Product, Design, Economy, Marketing, and Analytics teams, you'll support the planning, execution, and optimization of in-game events, features, and offers that improve player experience and business performance. Support the planning and execution of the live content calendar, including events and offers Analyze player behavior and game data to identify trends and opportunities for growth Collaborate with cross-functional teams to deliver engaging content that meets both player needs and business goals Work closely with economy and game design to ensure progression systems remain balanced and rewarding Monitor performance of features and events, and recommend improvements based on data and player feedback Assist in developing product documentation, roadmaps, and KPIs for key initiatives Contribute to competitive analysis and help build business cases for new content and features Support testing and experimentation efforts to validate product hypotheses What We’re Looking For 2–4 years of experience in product management, ideally within free-to-play mobile games or live service games Strong analytical skills and comfort working with data to inform decisions Understanding of core F2P mechanics, player retention strategies, and monetization best practices Collaborative mindset and ability to work across multiple teams and disciplines Excellent communication and organizational skills A passion for games and player-centric thinking Bonus Points Experience with live operations or event management in a mobile game Familiarity with game economy design or behavioral segmentation Exposure to CRM tools or player personalization systems Strong Tech background on how web-panel works and event systems About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Location: US - United States Scopely is looking for a Product Manager to join a new unannounced project within the Midcore division Remotely in the United States or Canada or on a hybrid basis in Culver City. At Scopely, creating meaningful play experiences starts with the people building them. The teams are global, collaborative, and connected by a shared commitment to serving player communities with care, creativity, and respect. The project is an ambitious, unannounced, cross-platform Strategy/MMO title, and the team is looking for talented people with a range of perspectives, backgrounds, and experiences to help shape it from the ground up. What You’ll Do As a Product Manager on this project, you will help drive key initiatives that support player engagement and monetization. Working alongside Product, Design, Economy, Marketing, and Analytics teams, you'll support the planning, execution, and optimization of in-game events, features, and offers that improve player experience and business performance. Support the planning and execution of the live content calendar, including events and offers Analyze player behavior and game data to identify trends and opportunities for growth Collaborate with cross-functional teams to deliver engaging content that meets both player needs and business goals Work closely with economy and game design to ensure progression systems remain balanced and rewarding Monitor performance of features and events, and recommend improvements based on data and player feedback Assist in developing product documentation, roadmaps, and KPIs for key initiatives Contribute to competitive analysis and help build business cases for new content and features Support testing and experimentation efforts to validate product hypotheses What We’re Looking For 2–4 years of experience in product management, ideally within free-to-play mobile games or live service games Strong analytical skills and comfort working with data to inform decisions Understanding of core F2P mechanics, player retention strategies, and monetization best practices Collaborative mindset and ability to work across multiple teams and disciplines Excellent communication and organizational skills A passion for games and player-centric thinking Bonus Points Experience with live operations or event management in a mobile game Familiarity with game economy design or behavioral segmentation Exposure to CRM tools or player personalization systems Strong Tech background on how web-panel works and event systems For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $107,500 — $165,000 USD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

OpenAI is looking for Data Program Managers to develop and execute scientific data programs and partnerships.

OpenAI is looking for Data Engineering Managers to lead growth and revenue data strategy and delivery.

OpenAI is looking for Data Program Managers to execute high-quality human data collection programs.

- помогать организовывать работу команды. - контролировать задачи и сроки.

Location: Berlin, Germany; Helsinki, Finland About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our mission is to transform the way people shop and eat, connecting consumers, restaurants, shops, and riders to bring the neighbourhood to their door. We're redefining convenience by giving customers the ability to buy what they want, as they want it, when and where they want it. Deliveroo is a technology-driven company at the forefront of one of the world's most dynamic industries. We are a relatively small team making a very large impact, moving fast, valuing ownership, and tackling some of the most interesting challenges in global commerce. We're driven by innovation, autonomy, and the ambition to deliver exceptional experiences for our customers, partners, and riders alike. What You'll Be Doing You will own frontline operational performance across two closely linked parts of Deliveroo's customer support network: an in-house Global Escalations team of around 50 agents based across the UK and Georgia, and the outsourced network delivering support on our behalf through three BPO partners and three Shared Service Centres, circa 1,500 agents across multiple locations, including the team leads and ops managers embedded within those outsourced functions. Global Escalations sits at the heart of Deliveroo's most critical customer moments. The team manages our most sensitive, high-risk, and high-impact contacts, including complaints escalated to the Executive team. As the leader directly accountable for this recovery-focused centre of excellence, you will ensure the team operates with exceptional skill, judgement, and empathy, protecting Deliveroo's reputation, driving improvement through root cause analysis, and embedding a culture of integrity and customer-first recovery across the organisation. For the outsourced network, you own how performance is delivered day to day, working closely with the team leads and ops managers embedded in each BPO and Shared Service Centre, not just the vendor relationship at arm's length. You own the operational rigour needed to make the network the best in class, from an experience and consistency perspective, across every market it supports. Your key objective is to drive qualitative improvements to the customer experience, measured through CSAT, while balancing cost metrics like average handling time (AHT) and refund costs, rather than trading one off against the other. You will be the voice of Support to Deliveroo's market General Managers, taking full accountability for the Support experience in your markets, and you will partner closely with cross-functional Support & Operations teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that positively impact all three sides of the marketplace: customers, riders, and merchants. You Will… Own frontline operational performance delivered through the in-house Global Escalations team (UK and Georgia) and the outsourced network (3 BPOs, 3 Shared Service Centres, circa 1,500 agents), including the team leads and ops managers within those outsourced functions Lead and develop the Global Escalations team directly, managing our most sensitive and reputation-critical contacts with judgement, empathy, and rigorous root cause analysis Drive qualitative improvements to the customer experience, tracked through CSAT, while balancing cost metrics like AHT and refund costs Act as the voice of Support to Deliveroo market GMs, taking full accountability for the Support experience in your markets and representing their priorities back into the function Partner with Support & Operations cross-functional teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that improve the experience for customers, riders, and merchants Design and run performance frameworks that hold BPO and SSC team leads and ops managers accountable for quality, SLA adherence, and CSAT, fostering a culture of partnership rather than pure oversight Standardise processes and playbooks across outsourced partners and sites where it drives consistency, while respecting genuine market and site-specific differences Diagnose and help bring down attrition and quality issues across the outsourced network, working with BPO and SSC leadership on the retention, engagement, and workforce planning changes needed Partner with Product and Technology to shape the roadmap for customer support systems and channel strategy, identifying opportunities to enhance efficiency and automation across both in-house and outsourced teams Build and maintain strong relationships with stakeholders across HR, Legal, and Policy to ensure service delivery evolves in line with business priorities Drive data-informed improvement through analysis of contact drivers, escalation themes, and customer sentiment, translating insight into action for both Global Escalations and the outsourced network Represent the function at relevant Weekly Business Reviews and senior forums, providing visibility on performance, risk, and recovery across both the in-house team and the outsourced network Participate in the 24/7 Leadership Team on-call rota Shape functional strategy and set OKRs for contact centre Support across Deliveroo markets, growing the remit from directing your own team to leading leaders, in line with DoorDash's Team Management career framework Grow and develop the managers and leaders within your network, including Team Leads inside Global Escalations and the team leads and ops managers at each BPO and Shared Service Centre, building the next generation of people leaders Our humble expectations Extensive contact centre, BPO, or shared service centre leadership experience in a fast-paced, consumer-facing environment Proven experience managing outsourced or vendor relationships at scale, including the team lead and ops manager layer embedded within partner organisations, not just the commercial relationship Experience leading escalations or complaint handling in a reputation-sensitive environment, with strong judgement and the ability to drive recovery from the most sensitive customer moments A track record of bringing consistency and governance across multiple outsourced partners while respecting genuine local and market differences Experience diagnosing and reducing attrition while improving quality, in a large-scale, multi-site support operation A data-driven approach to balancing customer experience (CSAT) against cost metrics such as AHT and refund rate, without trading one off blindly against the other Experience representing a support or operations function to senior commercial stakeholders, such as General Managers or market leadership, taking full accountability for their experience of the function Experience partnering with cross-functional teams such as Workforce Management, Training, Quality, and Policy to drive improvements across a multi-sided marketplace Exceptional stakeholder management and communication skills, with the ability to influence senior leaders and work cross-functionally with Product, Legal, Policy, and People teams Strong analytical ability, comfortable turning contact driver, escalation, and sentiment data into action Strong people leadership skills, with experience building and developing a dispersed in-house team and driving performance indirectly through partner leadership A self-starter mindset, a can-do attitude, and willingness to be hands-on in a fast-moving, multi-geography environment Proven strategic mindset with a track record of shaping and executing operational strategies across multiple markets and vendors Deep operational understanding, including customer service design, vendor management, and process optimisation Demonstrated ability to deliver results in high-volume, complex environments with multiple priorities Experience partnering with Product and Tech to drive tooling, system, and automation improvements A mindset focused on continuous improvement, customer advocacy, and operational excellence Demonstrated ability to operate at a 'leads leaders' level per DoorDash's Levels and Expectations framework (Team Management track): shaping strategy and OKRs beyond your own team, and developing managers who in turn develop their own teams Meets the senior people-leadership bar DoorDash expects at this level: effectively leads a high-performing team, fosters a culture of belonging and engagement, and takes full accountability for the people outcomes of a large, dispersed organisation Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Dubai, United Arab Emirates; London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Why Deliveroo? Our mission is to transform the way people shop and eat, connecting consumers, restaurants, shops, and riders to bring the neighbourhood to their door. We're redefining convenience by giving customers the ability to buy what they want, as they want it, when and where they want it. Deliveroo is a technology-driven company at the forefront of one of the world's most dynamic industries. We are a relatively small team making a very large impact, moving fast, valuing ownership, and tackling some of the most interesting challenges in global commerce. We're driven by innovation, autonomy, and the ambition to deliver exceptional experiences for our customers, partners, and riders alike. What You'll Be Doing You will own frontline operational performance across two closely linked parts of Deliveroo's customer support network: an in-house Global Escalations team of around 50 agents based across the UK and Georgia, and the outsourced network delivering support on our behalf through three BPO partners and three Shared Service Centres, circa 1,500 agents across multiple locations, including the team leads and ops managers embedded within those outsourced functions. Global Escalations sits at the heart of Deliveroo's most critical customer moments. The team manages our most sensitive, high-risk, and high-impact contacts, including complaints escalated to the Executive team. As the leader directly accountable for this recovery-focused centre of excellence, you will ensure the team operates with exceptional skill, judgement, and empathy, protecting Deliveroo's reputation, driving improvement through root cause analysis, and embedding a culture of integrity and customer-first recovery across the organisation. For the outsourced network, you own how performance is delivered day to day, working closely with the team leads and ops managers embedded in each BPO and Shared Service Centre, not just the vendor relationship at arm's length. You own the operational rigour needed to make the network the best in class, from an experience and consistency perspective, across every market it supports. Your key objective is to drive qualitative improvements to the customer experience, measured through CSAT, while balancing cost metrics like average handling time (AHT) and refund costs, rather than trading one off against the other. You will be the voice of Support to Deliveroo's market General Managers, taking full accountability for the Support experience in your markets, and you will partner closely with cross-functional Support & Operations teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that positively impact all three sides of the marketplace: customers, riders, and merchants. You Will… Own frontline operational performance delivered through the in-house Global Escalations team (UK and Georgia) and the outsourced network (3 BPOs, 3 Shared Service Centres, circa 1,500 agents), including the team leads and ops managers within those outsourced functions Lead and develop the Global Escalations team directly, managing our most sensitive and reputation-critical contacts with judgement, empathy, and rigorous root cause analysis Drive qualitative improvements to the customer experience, tracked through CSAT, while balancing cost metrics like AHT and refund costs Act as the voice of Support to Deliveroo market GMs, taking full accountability for the Support experience in your markets and representing their priorities back into the function Partner with Support & Operations cross-functional teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that improve the experience for customers, riders, and merchants Design and run performance frameworks that hold BPO and SSC team leads and ops managers accountable for quality, SLA adherence, and CSAT, fostering a culture of partnership rather than pure oversight Standardise processes and playbooks across outsourced partners and sites where it drives consistency, while respecting genuine market and site-specific differences Diagnose and help bring down attrition and quality issues across the outsourced network, working with BPO and SSC leadership on the retention, engagement, and workforce planning changes needed Partner with Product and Technology to shape the roadmap for customer support systems and channel strategy, identifying opportunities to enhance efficiency and automation across both in-house and outsourced teams Build and maintain strong relationships with stakeholders across HR, Legal, and Policy to ensure service delivery evolves in line with business priorities Drive data-informed improvement through analysis of contact drivers, escalation themes, and customer sentiment, translating insight into action for both Global Escalations and the outsourced network Represent the function at relevant Weekly Business Reviews and senior forums, providing visibility on performance, risk, and recovery across both the in-house team and the outsourced network Participate in the 24/7 Leadership Team on-call rota Shape functional strategy and set OKRs for contact centre Support across Deliveroo markets, growing the remit from directing your own team to leading leaders, in line with DoorDash's Team Management career framework Grow and develop the managers and leaders within your network, including Team Leads inside Global Escalations and the team leads and ops managers at each BPO and Shared Service Centre, building the next generation of people leaders Skills & Experience You'll Need Extensive contact centre, BPO, or shared service centre leadership experience in a fast-paced, consumer-facing environment Proven experience managing outsourced or vendor relationships at scale, including the team lead and ops manager layer embedded within partner organisations, not just the commercial relationship Experience leading escalations or complaint handling in a reputation-sensitive environment, with strong judgement and the ability to drive recovery from the most sensitive customer moments A track record of bringing consistency and governance across multiple outsourced partners while respecting genuine local and market differences Experience diagnosing and reducing attrition while improving quality, in a large-scale, multi-site support operation A data-driven approach to balancing customer experience (CSAT) against cost metrics such as AHT and refund rate, without trading one off blindly against the other Experience representing a support or operations function to senior commercial stakeholders, such as General Managers or market leadership, taking full accountability for their experience of the function Experience partnering with cross-functional teams such as Workforce Management, Training, Quality, and Policy to drive improvements across a multi-sided marketplace Exceptional stakeholder management and communication skills, with the ability to influence senior leaders and work cross-functionally with Product, Legal, Policy, and People teams Strong analytical ability, comfortable turning contact driver, escalation, and sentiment data into action Strong people leadership skills, with experience building and developing a dispersed in-house team and driving performance indirectly through partner leadership A self-starter mindset, a can-do attitude, and willingness to be hands-on in a fast-moving, multi-geography environment Proven strategic mindset with a track record of shaping and executing operational strategies across multiple markets and vendors Deep operational understanding, including customer service design, vendor management, and process optimisation Demonstrated ability to deliver results in high-volume, complex environments with multiple priorities Experience partnering with Product and Tech to drive tooling, system, and automation improvements A mindset focused on continuous improvement, customer advocacy, and operational excellence Demonstrated ability to operate at a 'leads leaders' level per DoorDash's Levels and Expectations framework (Team Management track): shaping strategy and OKRs beyond your own team, and developing managers who in turn develop their own teams Meets the senior people-leadership bar DoorDash expects at this level: effectively leads a high-performing team, fosters a culture of belonging and engagement, and takes full accountability for the people outcomes of a large, dispersed organisation Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Он сам собирает прототип, лендинг, внутренний инструмент или работающий MVP с помощью AI, запускает его на пользователей и смотрит на цифры. Для нас главное, чтобы у вас был навык «придумал → навайбкодил →….

Location: US, Remote Workplace: remote 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.     A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.   We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.   If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply. The Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.   They will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention. KEY OUTCOMES Outcome 1: Define, test, and secure approval of 15Five’s company story Within the first 90 days, review the interim website messaging against buyer research and recommend what to keep or change Deliver a top-down company narrative (company story, AI point of view, problems we solve, proof) approved by the CEO Establish 15Five’s voice and tone direction Outcome 2: Connect our AI products into one portfolio story Build a portfolio framework that maps each AI product to the performance management and people management problems it solves, approved by the executive sponsor Maintain one approved product narrative that Product, Sales, and Marketing all work from Ensure every published product claim has passed accuracy review Place each new AI product into the portfolio story as it reaches market Outcome 3: Turn messaging into new-logo demand and customer adoption Test core messaging with buyers before broad rollout, and use the results to guide internal decision making Supply the narrative and content for product launches  and the related enablement Deliver win/loss and competitive insights, battle cards, and objection handling, including price and objections Establish baselines and report on messaging resonance using pipeline, win rate, and adoption at each scheduled positioning review Outcome 4: Set customer proof standards and inform pricing and packaging Set customer story criteria and the interview guide in partnership with content marketing and the marketing team. Provide market, buyer, and competitive input to pricing and packaging decisions COMPETENCIES Strategic Narrative & Positioning Repositions an established brand without alienating current customers. Builds the story from the company level down before working on product-level messaging, and frames AI around the problems it solves for HR leaders and managers, never AI for its own sake. Customer & Buyer Obsession Is obsessed with the unmet needs in performance management and people management. Grounds messaging in what buyers and customers actually experience. Evidence-Based Judgment Settles disagreements with buyer message testing, win/loss interviews, and call evidence. Does not treat internal opinion (including executive opinion) or AI-generated output as buyer evidence, and does not let research delay timely recommendations. Executive Influence Leads the writing on a story many senior leaders have opinions about. Pulls the useful part out of conflicting views, presents a clear recommendation, and holds it under pressure without becoming defensive. Knows when to escalate and when to keep negotiating. AI & Technical Translation Understands AI well enough to translate capabilities accurately without overselling. Builds credibility with the CTO and Director of Product, cuts product detail without losing accuracy, and separates accuracy feedback from preferences about framing. Writing, Voice & Tone Exceptional writer with a strong sense of voice and tone. Sets the standard that others apply across web, campaigns, sales materials, and customer stories. Cross-Functional Partnership & Execution Carries strategy through to execution with demand generation, content, design, and Enablement. Earns sellers’ trust by joining real deals and turns Sales’ instincts into testable hypotheses. Builds on work in progress rather than starting over. Prioritization & AI-Enabled Productivity Assesses trade-offs and agrees on priorities before taking on new work. Uses AI to build frameworks and run research, competitive analysis, and buyer analysis quickly. DESIRED EXPERIENCE 10–12+ years in B2B SaaS product marketing, including at least one company-level repositioning Track record making AI or technically complex products clear and credible to business buyers; HR tech experience is a strong plus Experience bringing conflicting senior stakeholders to alignment using evidence Hands-on buyer research, message testing, win/loss, and competitive analysis Portfolio or solution messaging across multiple products A writing portfolio that shows a strong command of voice and tone Confident without ego; comfortable building on work already in progress SCHEDULE/WORK LOCATION This is a full-time, salaried exempt position. The typical work week will be Monday through Friday, between the hours of 8:00 am and 5:00 pm (flexible), working an expected 40+ hours/week. Ability to accommodate early-morning or after-hours meetings at least 4 days a week is a must due to collaboration across various time zones. We offer amazing benefits that align with our values and culture at 15Five.   Your Health & Wellbeing Medical, dental, vision with 15Five cost subsidy Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs Inclusive Benefits Stipend Access to mental health and wellness resources   Your Life Flexible Time Off Program Generous paid leave for new parents Military leave Paid Company Holidays Sabbatical Program   Your Future 401K with 4% Matching after 6 months   Your Work Life Remote work Work with experts in leadership, culture, and personal development     For more information see: Our Mission, Vision, & Values -https://www.15five.com/about Our People and Culture -https://www.15five.com/about/careers Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library   Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!   15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.   The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Annual Base Pay Range, US Full-Time Staff Product Marketing Manager.  This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.

Location: San Francisco; New York Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. THE ROLE Checkout.com http://Checkout.com is looking for a Director, Strategic Account Management to lead the strategy, performance and growth of a portfolio of our most critical clients. This is a leadership opportunity for an experienced commercial operator who can build trusted merchant relationships, develop a high-performing account management team and turn portfolio insight into sustainable growth. You will help Checkout.com http://Checkout.com become the partner of choice for strategic accounts through exceptional value, expertise and commitment, while setting the direction for account planning, execution and performance. You will represent the voice of strategic clients across Checkout.com http://Checkout.com, influence senior internal stakeholders and bring together the right teams to solve complex challenges, unlock expansion opportunities and strengthen long-term partnerships. HOW YOU’LL MAKE AN IMPACT - Portfolio strategy and growth: Own the strategy for a portfolio of strategic accounts. Anticipate long-term merchant needs and identify opportunities to increase processing volume, net revenue, retention, share of wallet, product adoption and client value. - People leadership: Lead, coach and develop a team of Strategic Account Managers. Set clear expectations, support career development and build a culture of accountability, collaboration and high performance. - Commercial and operational ownership: Set portfolio objectives, forecasts and performance indicators. Use data and commercial judgement to create scalable ways of working across account planning, forecasting, escalation management and performance reviews. - Senior client engagement: Build trusted, multi-level relationships with senior client stakeholders and functional leaders. Create strong senior-level engagement, establish Checkout.com http://Checkout.com as a long-term strategic partner and personally engage where relationships, risk or growth opportunities require additional leadership. - Strategic planning and governance: Set the standard for account plans, strategic business reviews and joint planning with merchants. Ensure priorities, complex challenges, risks and opportunities are aligned and actively managed across relevant regions and functions. - Cross-functional leadership: Mobilise Product, Operations, Legal, Risk, Finance, Data Science and other teams around portfolio priorities. Lead coordinated responses to complex merchant challenges, remove internal blockers and improve the end-to-end client experience. - Product, market and business influence: Bring structured client insight and market intelligence into Checkout.com http://Checkout.com. Influence product and service priorities by connecting client needs, payments trends, competitive dynamics and regulatory developments to actionable recommendations. - Leadership contribution: Help shape how Checkout.com http://Checkout.com manages and grows its most important client relationships, strengthens its position as a partner of choice and scales a consistent, high-value merchant experience. WHAT WE’RE LOOKING FOR - Significant experience leading strategic or enterprise account management, customer success or commercial teams in a B2B environment, ideally within FinTech, payments, technology or another complex, high-growth industry. - A proven track record of growing strategic accounts through retention, expansion, product adoption and long-term relationship development. - Experience hiring, coaching and developing high-performing teams, with a clear and inclusive leadership style. - Strong commercial acumen, including the ability to set strategy, manage forecasts, interpret performance data and deliver against ambitious objectives. - Demonstrable experience building senior-level engagement with internal and external stakeholders and leading complex commercial discussions. - Proven ability to build and leverage relationships across strategic customers, partners and the wider payments ecosystem, creating opportunities for insight, collaboration and portfolio growth. - The ability to move between strategic direction and detailed execution, while maintaining focus across multiple accounts, priorities and workstreams. - Excellent judgement, problem-solving and influencing skills, with the confidence to lead through ambiguity and manage risk. - Strong knowledge of e-commerce, payments technologies, market dynamics and the trends shaping the industry. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/