формирование целевого видения продукта; формирование дорожной карты (roadmap);
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формирование целевого видения продукта; формирование дорожной карты (roadmap);
Location: Remote - United States What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: You'll be the product manager for our Canvas and Agentic AI teams - the teams building Honeycomb's AI-powered investigation experience. Canvas lets engineers use natural language to query, visualize, and understand their production systems. We're pushing well past chat: we're building Skills (pre-configured workflows that encode domain expertise into repeatable, executable actions), Auto-Investigations (agent-driven investigations that kick off before a human gets paged), and a rearchitected Canvas that's both interactive and collaborative. You'll work in a tight triad with engineering and design leads, owning the roadmap for how AI shows up in Honeycomb, from the product UI to our MCP server. You'll partner with our Director of AI Strategy, Research & Development teams, and our customer-facing teams to stay grounded in what customers actually need while pushing toward something meaningfully different from what exists today. This is a role for someone who can hold both execution and ambiguity: shipping production features while navigating a product space where the right answers are still emerging. What you’ll do in the role: Define AI product strategy in service of Honeycomb's vision Synthesize AI trends, customer needs, and technical capabilities into clear strategic recommendations Help the product organization understand where and how AI creates genuine customer value vs. where it's hype Identify emerging observability challenges created by AI adoption (e.g., LLM drift, prompt regression, low-context generated code) Make informed bets about which AI technologies and approaches warrant investment Conduct research that bridges technology and customer reality Build deep understanding of how customers are adopting AI in their engineering workflows Identify patterns across customer conversations that signal future market needs Stay current with AI/ML developments (RAG, fine-tuning, agentic systems, etc.) and translate implications for observability Engage with technical communities, researchers, and early adopters to spot trends before they go mainstream Enable AI innovation across the product portfolio Partner with product teams to identify high-value opportunities to leverage AI capabilities Provide guidance on AI approaches, trade-offs, and best practices without centralizing all decisions Help teams understand how their work fits into our broader AI strategy and how to leverage shared capabilities Synthesize cross-portfolio learnings and socialize what's working (and what isn't) Evangelize the AI-observability connection Articulate Honeycomb's point of view on AI observability both internally and externally Help customers understand how observability needs evolve as they adopt AI Contribute to thought leadership through writing, speaking, and community engagement Build credibility with technical audiences who care deeply about how we use AI, not just that we use it What you’ll bring to the role: Proven AI product experience 5+ years in product management with at least 1+ year shipping AI/ML-powered products Track record of taking AI features from concept to customer impact, including things that didn't work Deep understanding of how engineering teams actually build, deploy, and operate AI systems (not just theoretical knowledge) Familiarity with current AI/ML techniques and the judgment to know when they're applicable vs. overhyped Strategic thinking with customer empathy Ability to synthesize disparate signals (research, customer feedback, technical trends) into coherent strategy Comfort operating with ambiguity and making decisions without perfect information Pattern recognition across conversations—spotting what customers aren't yet saying clearly Strong judgment about when to say "no" or "not yet" despite exciting technology Technical credibility without needing to be the expert Enough technical depth to have earned respect from engineers and architects Genuine curiosity about how things work, paired with humility about what you don't know Ability to evaluate trade-offs between different AI approaches (RAG vs. fine-tuning, model selection, etc.) Understanding of observability principles and why they matter in production systems Communication and collaboration skills Excellent written and verbal communication—can explain complex ideas clearly to varied audiences Ability to influence without authority across product, engineering, and go-to-market teams Comfort presenting to customers, executives, and technical audiences Collaborative mindset that elevates others' work rather than centralizing control Curiosity and learning orientation Demonstrated ability to stay current in fast-moving domains (AI is evolving weekly, not yearly) Intellectual humility—you're more interested in learning than being right Excitement about the intersection of AI technology and real customer problems Energized rather than exhausted by the pace of change in AI Base Salary based on level of experience $198,500 — $233,500 USD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Missouri, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role The Data Center Technician Manager is a first-line people manager responsible for the day-to-day operational performance and development of DC Technician and DC Facilities Engineering staff at the site. This is the first formal people-management role in the Nebius data center technical career path. It serves as the primary operational and people-management layer between these teams and the Data Center IT Manager. The role owns performance, development, scheduling, and accountability across the DC Technician and DC Facilities Engineering disciplines. When the Data Center IT Manager is unavailable, this manager acts as the primary on-site operational authority, makes shift-level decisions across both managed disciplines, and coordinates incidents involving other site teams. The successful candidate brings deep technical credibility in data center technician operations and/or facilities engineering, along with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and represent the managed teams in site-level operational discussions. The Senior DC Diagnostic & RMA Specialist, Field Network Engineer, and Senior DC Support Engineer report directly to the Data Center IT Manager. This role is onsite in our Kansas City, Missouri data center location. Core responsibilities Own the daily operational performance of DC Technician and DC Facilities Engineering staff. Assign shift coverage, set priorities, balance workloads, and ensure open work is tracked, delegated, and completed to Nebius standards. Conduct regular one-on-one meetings with direct reports. Deliver structured performance feedback, set individual development goals aligned with the career framework, track progression, and manage performance concerns in partnership with HR and the Data Center IT Manager. Own shift handoff quality across both disciplines. Ensure incoming shifts have full visibility into open incidents, active vendor work, abnormal system conditions, deferred tasks, and escalated items before taking operational ownership. Serve as the on-site operational escalation authority during active incidents. Direct the response across managed teams, coordinate with the Lead DC Technician, Senior DC Facilities Engineer, and technical specialists reporting to the Data Center IT Manager, and escalate incidents that exceed site-level decision-making authority. Manage vendor and contractor activity on the data center floor and in engineering zones. Verify qualifications, enforce safe working practices, review and approve Methods of Procedure (MOPs) within assigned authority, oversee execution quality, and ensure work meets Nebius standards. Drive technical training and development for managed staff. Partner with the Lead DC Technician and Senior DC Facilities Engineer to identify skill gaps, arrange training, validate completion, and support progression within the Nebius career framework. Lead hiring activities for DC Technician and DC Facilities Engineering roles. Conduct structured, competency-based interviews, provide hiring recommendations, and partner with recruiting and HR on offers, onboarding, and early-tenure support. Maintain a safe, inclusive, and high-performance team culture. Address conduct, attendance, and well-being concerns promptly and in accordance with Nebius policies, safe working requirements, and applicable employment obligations. Make recommendations regarding hiring, promotions, disciplinary action, advancement, scheduling, and termination. Make routine decisions regarding workflow, staffing, escalation, and corrective actions within assigned management authority. Provide ongoing coaching, training, and performance feedback. Technical work may be performed when needed, but the position’s primary responsibility is managing the assigned team and data center operations. Expected capabilities Proven first-line management ability, including leading, developing, and holding technical teams accountable across shift-based operations in a mission-critical environment. Deep technical credibility in data center technician operations and/or facilities engineering, with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and evaluate readiness across both functions. Strong operational judgment, including assigning and reprioritizing work, managing incidents across disciplines, and making sound shift-level decisions without requiring approval for routine matters. Demonstrated performance-management capability, including delivering structured feedback, managing development plans, addressing underperformance, and supporting career progression and promotions in partnership with HR. Clear, structured communication with technicians, facilities engineers, the Data Center IT Manager, global engineering teams, vendors, and senior leadership. Proficiency in operational reporting and tracking metrics, with the ability to identify performance trends, surface risks, and recommend improvements to shift execution and team capability. Working knowledge of safe working practices, change control, emergency operating procedures, and vendor management, with the ability to learn and apply Nebius-specific requirements. Core physical requirements The role requires the ability to perform the following activities, with reasonable accommodation where applicable: Stand and remain on your feet for extended periods, typically four or more consecutive hours during active shift operations. Safely lift, carry, and position equipment weighing up to 50 pounds independently, using appropriate team-lift protocols or mechanical aids for heavier loads. Work at heights, including ascending and descending ladders and using approved elevated work platforms. Work in confined spaces, including under raised floors, within rack enclosures, and along cable management pathways. Work in environments with variable temperatures, including cold aisle containment zones and areas with active cooling infrastructure. Handle small components, precision cabling, and connector installations. Read equipment labels, interface indicators, and detailed wiring diagrams in variable lighting conditions. Safely push or pull wheeled equipment weighing up to 500 pounds on level surfaces, using appropriate equipment-handling procedures. On-call requirement This role carries on-call responsibility as the primary management escalation point for after-hours incidents, team welfare concerns, vendor emergencies, and site-level operational events requiring management authority across both managed disciplines. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $120,000 — $145,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.
Location: Oklahoma, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role The Data Center Technician Manager is a first-line people manager responsible for the day-to-day operational performance and development of DC Technician and DC Facilities Engineering staff at the site. This is the first formal people-management role in the Nebius data center technical career path. It serves as the primary operational and people-management layer between these teams and the Data Center IT Manager. The role owns performance, development, scheduling, and accountability across the DC Technician and DC Facilities Engineering disciplines. When the Data Center IT Manager is unavailable, this manager acts as the primary on-site operational authority, makes shift-level decisions across both managed disciplines, and coordinates incidents involving other site teams. The successful candidate brings deep technical credibility in data center technician operations and/or facilities engineering, along with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and represent the managed teams in site-level operational discussions. The Senior DC Diagnostic & RMA Specialist, Field Network Engineer, and Senior DC Support Engineer report directly to the Data Center IT Manager. You will work onsite in our Oklahoma data center location. Core responsibilities Own the daily operational performance of DC Technician and DC Facilities Engineering staff. Assign shift coverage, set priorities, balance workloads, and ensure open work is tracked, delegated, and completed to Nebius standards. Conduct regular one-on-one meetings with direct reports. Deliver structured performance feedback, set individual development goals aligned with the career framework, track progression, and manage performance concerns in partnership with HR and the Data Center IT Manager. Own shift handoff quality across both disciplines. Ensure incoming shifts have full visibility into open incidents, active vendor work, abnormal system conditions, deferred tasks, and escalated items before taking operational ownership. Serve as the on-site operational escalation authority during active incidents. Direct the response across managed teams, coordinate with the Lead DC Technician, Senior DC Facilities Engineer, and technical specialists reporting to the Data Center IT Manager, and escalate incidents that exceed site-level decision-making authority. Manage vendor and contractor activity on the data center floor and in engineering zones. Verify qualifications, enforce safe working practices, review and approve Methods of Procedure (MOPs) within assigned authority, oversee execution quality, and ensure work meets Nebius standards. Drive technical training and development for managed staff. Partner with the Lead DC Technician and Senior DC Facilities Engineer to identify skill gaps, arrange training, validate completion, and support progression within the Nebius career framework. Lead hiring activities for DC Technician and DC Facilities Engineering roles. Conduct structured, competency-based interviews, provide hiring recommendations, and partner with recruiting and HR on offers, onboarding, and early-tenure support. Maintain a safe, inclusive, and high-performance team culture. Address conduct, attendance, and well-being concerns promptly and in accordance with Nebius policies, safe working requirements, and applicable employment obligations. Make recommendations regarding hiring, promotions, disciplinary action, advancement, scheduling, and termination. Make routine decisions regarding workflow, staffing, escalation, and corrective actions within assigned management authority. Provide ongoing coaching, training, and performance feedback. Technical work may be performed when needed, but the position’s primary responsibility is managing the assigned team and data center operations. Expected capabilities Proven first-line management ability, including leading, developing, and holding technical teams accountable across shift-based operations in a mission-critical environment. Deep technical credibility in data center technician operations and/or facilities engineering, with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and evaluate readiness across both functions. Strong operational judgment, including assigning and reprioritizing work, managing incidents across disciplines, and making sound shift-level decisions without requiring approval for routine matters. Demonstrated performance-management capability, including delivering structured feedback, managing development plans, addressing underperformance, and supporting career progression and promotions in partnership with HR. Clear, structured communication with technicians, facilities engineers, the Data Center IT Manager, global engineering teams, vendors, and senior leadership. Proficiency in operational reporting and tracking metrics, with the ability to identify performance trends, surface risks, and recommend improvements to shift execution and team capability. Working knowledge of safe working practices, change control, emergency operating procedures, and vendor management, with the ability to learn and apply Nebius-specific requirements. Core physical requirements The role requires the ability to perform the following activities, with reasonable accommodation where applicable: Stand and remain on your feet for extended periods, typically four or more consecutive hours during active shift operations. Safely lift, carry, and position equipment weighing up to 50 pounds independently, using appropriate team-lift protocols or mechanical aids for heavier loads. Work at heights, including ascending and descending ladders and using approved elevated work platforms. Work in confined spaces, including under raised floors, within rack enclosures, and along cable management pathways. Work in environments with variable temperatures, including cold aisle containment zones and areas with active cooling infrastructure. Handle small components, precision cabling, and connector installations. Read equipment labels, interface indicators, and detailed wiring diagrams in variable lighting conditions. Safely push or pull wheeled equipment weighing up to 500 pounds on level surfaces, using appropriate equipment-handling procedures. On-call requirement This role carries on-call responsibility as the primary management escalation point for after-hours incidents, team welfare concerns, vendor emergencies, and site-level operational events requiring management authority across both managed disciplines. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $125,000 — $145,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.
Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion. WHAT YOU'LL DO - Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers - Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT - Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes - Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions - Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment - Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team - Report on team performance and forecast to senior leadership - Represent the CSM team cross-functionally with leaders of other departments WHAT YOU NEED - 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals - 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes - Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business - Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output - Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level - Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes - Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders - Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements. NICE TO HAVES - CPA or equivalent accounting certification, or deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) - Experience with financial services sales or selling into finance and accounting personas - Experience at a high-growth startup in an enterprise or mid-market customer success environment - Familiarity with contribution profit models or usage-based revenue metrics - Experience leading teams through AI adoption or workflow automation initiatives BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote - US About the Job: LaunchDarkly is the runtime control plane for the AI software development lifecycle (AI-SDLC). Thousands of engineering organizations, including more than a quarter of the Fortune 500, use LaunchDarkly to ship, measure, and control every change that reaches production, whether it is written by people or by AI. Feature management built the company. The next chapter is bigger: as the cost of writing code falls and the volume of change outpaces human review, the constraint is moving from writing software to controlling it. LaunchDarkly is building the critical infrastructure for the AI-SDLC. Customers build their own software factories. We build the rails they run on. We are hiring the leader of Product Management for LaunchDarkly. Reporting to the Chief Product Officer, you will own the product management organization end to end: the people, operating system, roadmap commitments, and commercial outcomes across every product pillar. You will sit at the technology leadership table as the Product Management peer to the heads of Engineering and Product Design. The CPO sets the company’s product vision and strategic direction. You will build and run the product organization that turns that direction into a coherent portfolio, shipped outcomes, customer adoption, and revenue growth. This is a hands-on operating role for a product leader who knows how to build the machine, make the tradeoffs, and finish the work. Responsibilities: Lead cross-functional product leadership. Serve as the product counterpart to Engineering, Product Design, Marketing, Sales, Customer Success, and Finance. Resolve cross-functional tradeoffs, establish shared commitments, and ensure LaunchDarkly presents one coherent product strategy to customers and the market. Build and lead the product management organization. Design the organization intentionally, allocate resources effectively, maintain a high talent bar, build succession plans, and establish clear ownership for every product surface a customer or sales representative may ask about. Own the product operating system. Establish the cadence that turns strategy into shipped software and met goals, including quarterly commitments, leadership reviews, squad-level inspection, launch briefs, new product introduction (NPI), and the product-to-field handoff. Make execution predictable enough that the executive team does not have to ask whether something shipped. Drive roadmap delivery across every product pillar. Lead execution across Enterprise, Foundation, Observability, Experimentation, Agent Control, Automation, and the platform beneath them. Build a culture of doing what we say we are going to do. Create portfolio discipline without slowing the company down. Ensure new bets enter the portfolio through explicit decisions rather than hallway conversations, while preserving the flexibility to respond to market changes. Marketing dates should be commitments the product organization can confidently support. Drive finishing. A product is not done when version one ships; it is done when the team has iterated based on learning. A launch is not done when it ships; it is done when the field is amplifying it. A process is not done when it is written; it is done when it creates leverage for the team. Own packaging execution and commercial outcomes. Lead how pricing and packaging land in the product and in the field so every representative can sell the full platform and every pillar contributes to its commercial goals. Stay close to customers and the field. Spend time with the largest customers and most demanding evaluators, translate what you learn into product decisions, and build a process that brings customer and field insight into the roadmap at scale. Use AI to increase product and engineering leverage. Help the organization adopt AI-assisted development and product practices in ways that increase delivery speed while maintaining quality and judgment. What Success Looks Like in Your First Year: The organization is complete. The leadership model is in place, product lines have the right pillar leadership, spans and layers are intentional, decision rights are clear, succession risks are understood, and the organization can continue to scale. Delivery increases every quarter. Shipped output per team rises quarter over quarter as AI-assisted development compounds, with quality holding. The operating system runs without the CPO driving it. Reviews, check-ins, launch briefs, and NPI happen on cadence and at a consistent bar. The portfolio is staffed. Every initiative in flight has an explicit staffing decision and plan behind it. The numbers move. Activation, attach, activity, and expansion targets for each pillar respond to the organization’s inputs. The team is stronger than you found it. Product managers have more leverage, complementary strengths are valued over a uniform mold, and every hire raises the bar. About You: You are direct, decisive, and high-agency. You identify a problem, propose a fix, and act unless someone tells you not to. You are a relentless simplifier, not a caretaker. When you find friction, your instinct is to remove process rather than add it. You know how to run a company of this size like a small company that ships. You are a builder of people and move quickly on people problems. Product leaders who have worked for you say you made them better and would work for you again. You raise the bar clearly, promote based on evidence, and do not allow known performance problems to persist. You are comfortable challenging a strategy and turning it into a sequenced portfolio. You can tell the story of an idea you pushed back on, how you used evidence to make the call, and how you maintained the relationship. You write clearly and make decisions. You use written argument to create alignment, expect strong writing from your team, and end meetings with a decision. You are customer-oriented and commercially grounded. You can move from a conversation with a developer or data scientist to a discussion with an executive buyer or sales leader without losing the thread. Qualifications: Minimum of 15+ years of experience in Product Management, including 7+ years leading Product Managers and product leaders across a multi-product B2B platform . Experience leading Product Management at the VP, SVP, or equivalent level across a multi-product B2B platform. Experience leading a product management organization of 20 or more product managers at a company with approximately $100M to $500M in revenue. A track record of building and developing a product organization, rather than simply inheriting one. Demonstrated ability to turn company strategy into a reliable operating system that delivers roadmap commitments and measurable business outcomes. Experience working with a founder or visionary executive and converting a high volume of ideas into a sequenced, resourced portfolio. Experience building products for engineering organizations and selling to CTOs, platform leaders, and data science teams. Strong commercial fluency, including experience owning or materially influencing pricing, packaging, attach, expansion, and go-to-market execution. Experience balancing enterprise and self-serve motions, including an understanding of what drives a large enterprise expansion and what creates value for a developer on a free plan. Practical experience using AI agents in your own work and applying AI-native approaches to product management or software development. You should have clear opinions about how AI changes product management, supported by things you have shipped. Demonstrated ability to lead through ambiguity, make decisions with incomplete information, and improve delivery speed without compromising product quality. Pay: Target pay ranges based on Geographic Zones* for Level E1: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $424,000 - $583,000 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $381,600 - $524,700 * Zone 3: All other US locations - $360,400 - $495,550 * All Zones Inclusive of 25% Bonus Target LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .
Location: United States, Los Angeles, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. JOB PURPOSE: The Technical Program Governance team enables complex technical initiatives across PlayStation engineering organizations by creating clarity, alignment, and disciplined execution across organizational boundaries. As a Staff Technical Change Manager, you will lead the people, adoption, and organizational dimensions of complex technical change across engineering and technology organizations. You will work alongside technical leaders, architects, program managers, and delivery teams to understand what is changing, who is affected, what will be required of them, and how to move from awareness to sustained adoption. This is a technical change role. Success requires more than familiarity with software-development terminology or experience working near engineering teams. You must be able to understand systems, platforms, architecture, integrations, engineering delivery models, and technical dependencies well enough to identify meaningful change impacts, ask informed questions, and translate technical decisions into practical organizational action. This role offers the opportunity to build and shape change capability from the ground up. You’ll help define how change is led, scaled, and embedded across a growing technical organization, creating practical approaches that can evolve with the business rather than inheriting a fixed playbook. EXPERIENCE & QUALIFICATIONS: Essential Bachelor’s degree or equivalent Demonstrated experience leading complex, cross-functional organizational change within technology, engineering, digital, or technical environments. Strong technical fluency across modern software and technology environments. Able to understand systems, platforms, architecture, integrations, engineering workflows, and technical dependencies well enough to assess organizational impact and engage credibly with technical leaders.\ Proven ability to translate complex technical concepts and decisions into clear stakeholder impacts, adoption needs, communications, enablement plans, and practical actions. Deep practical knowledge of organizational change methods and tools, combined with the judgment to adapt, combine, simplify, or move beyond a methodology when the situation requires it. Experience developing end-to-end change strategies, including stakeholder analysis, impact assessment, readiness, communications, engagement, learning or enablement, adoption measurement, and reinforcement. Strong independent judgment and problem-solving skills, with a record of operating effectively in ambiguous environments where the change strategy, operating model, or path forward is still being created. Ability to influence senior technical and business leaders, facilitate difficult conversations, build alignment across competing priorities, and move decisions forward without direct authority. Experience using qualitative and quantitative signals to assess adoption, identify resistance or friction, test assumptions, and adjust strategy based on evidence rather than process compliance. Demonstrated ability to create reusable frameworks, playbooks, tools, and guidance and to coach others so change capability scales beyond the individual. Excellent written and verbal communication skills, including the ability to produce concise executive narratives while retaining enough technical substance for engineering audiences. Desirable Consulting or transformation advisory experience, particularly in environments requiring rapid context building, executive influence, and practical recommendations across multiple clients, organizations, or business units. Experience building or materially evolving a change capability in an organization where practices, roles, standards, and expectations were not already mature or consistently established.\ Experience supporting platform, infrastructure, cloud, architecture, developer tooling, enterprise systems, or other technically complex transformation work. Experience working directly with engineers, architects, technical program managers, product leaders, and senior technology executives. Background in the games, interactive entertainment, or large-scale technology industry. Formal change-management certification. KEY RESPONSIBILITIES & SCOPE FOR DECISION MAKING: Technical Change Strategy and Delivery Lead change strategy and execution for complex technical initiatives spanning multiple teams, organizations, technologies, or geographies. Build a clear understanding of the technical change itself, including affected systems, dependencies, operating models, workflows, roles, and decision points, before determining the appropriate change approach. Translate technical implementation plans into stakeholder impacts, readiness needs, adoption risks, engagement strategies, and measurable change outcomes. Embed organizational readiness into the design and delivery of major initiatives, helping ensure change is considered from the beginning and translated into sustained adoption, stronger execution, and measurable business impact. Identify adoption barriers early, frame the underlying problem, and drive practical interventions that address behavior, capability, process, structure, or incentives as appropriate. Define meaningful measures of readiness, adoption, and sustained use, and adjust strategy when evidence shows the current approach is not working. Technical Partnership and Organizational Judgment Partner closely with engineers, architects, technical program managers, product leaders, and subject-matter experts to understand technical decisions and their organizational consequences. Ask informed technical questions, challenge assumptions constructively, and surface dependencies or downstream impacts that may otherwise be missed in change planning. Operate as a trusted advisor to senior leaders, bringing clear recommendations, rationale, risks, tradeoffs, and expected outcomes rather than relying on escalation or waiting for direction. Demonstrate strong judgment about where and how change leadership can add value. Read the room, adapt to the audience and organizational context, and apply the right level of structure to accelerate outcomes without introducing unnecessary process. Use organizational context, stakeholder insight, and data to determine where leadership attention is required and where teams can move independently. Connect technical transformation to business and organizational outcomes so leaders understand not only what is changing, but why it matters and what successful adoption looks like. Capability Building and Scale Help build a practical, scalable technical change-management capability, including reusable frameworks, playbooks, templates, decision guides, and operating practices. Create lightweight approaches that can be used by program and technical leaders directly, reserving specialist change support for the work where it creates the most value. Coach leaders, TPMs, and cross-functional partners on stakeholder engagement, readiness, adoption planning, resistance, and reinforcement so change knowledge spreads through the organization. Use strong facilitation and organizational judgment to bring the right people together, navigate competing perspectives, and turn complex conversations into clear decisions, alignment, and action. Capture lessons learned and patterns across initiatives and use them to improve future change strategies, tools, and organizational practices. Leave teams more capable than you found them by building knowledge, confidence, and repeatable practices that continue beyond an individual initiative. KEY PERFORMANCE INDICATORS · Sustained adoption and organizational readiness for complex technical changes, demonstrated through measurable use, behavior change, or operating outcomes. · Quality and timeliness of change-impact identification, stakeholder strategy, risk management, and interventions across multiple initiatives. · Demonstrated technical credibility and effectiveness partnering with engineering, architecture, program, and senior leadership audiences. · Evidence that change approaches are adapted based on context, feedback, and data rather than applied mechanically. · Measurable growth in organizational change capability through reusable tools, coaching, knowledge sharing, and increased self-sufficiency of partner teams. · Senior stakeholder confidence in the clarity, practicality, and strategic value of change recommendations and execution. The individual will be measured on: Successful adoption and sustained impact of complex technical and organizational changes, with clear evidence that intended outcomes are understood, adopted, and embedded. Ability to identify where change leadership will have the greatest impact, applying sound judgment and the appropriate level of structure based on the audience, environment, risk, and desired outcome. Quality of strategic partnership with technical and business leaders, including the ability to build trust, navigate organizational dynamics, challenge constructively, and influence decisions. Effectiveness in translating complex technical change into meaningful organizational action, connecting technical direction with what teams need to understand, do differently, and sustain. Measurable improvements in organizational readiness and adoption, using meaningful indicators and feedback to identify barriers, adjust strategy, and improve outcomes. Growth of scalable change capability across the organization, including practices, approaches, and knowledge that enable leaders and teams to manage change more effectively without continued direct support. Ability to strengthen and evolve the organization’s approach to change, identifying opportunities to improve how change is led and building practical capabilities that can scale as the organization matures. Effectiveness operating independently in complex and ambiguous environments, bringing recommendations, exercising strong judgment, and driving work forward without requiring a predefined playbook. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $173,000 — $259,400 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Hybrid - San Francisco About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are seeking a Community Manager, Experiential Marketing to bring Vercel’s developer community together through memorable events and experiences. You will plan and execute meetups, workshops, and community programs that build meaningful connections, deepen engagement, and bring our brand to life. The Ideal candidate is creative and scrappy. You will build relationships with developers and community partners, collaborate across teams, and own event logistics, tracking, and reporting to measure impact and improve future experiences. This position will be based out of the SF office in a hybrid basis (3 days/week) and includes in-office anchor days on Monday, Tuesday, and Friday. What You Will Do: Plan and execute a wide range of events, meetups, hackathons, developer events, and programs both in the HQ office and at outside venues Take new community programs from zero to one, turning ideas into repeatable experiences that connect developers and grow engagement Collaborate with internal teams and external vendors to ensure seamless event execution Manage event timelines, budgets, and logistics, ensuring all deadlines are met Coordinate with support staff, including catering, AV, and facilities tech, to ensure all event requirements are fulfilled Maintain accurate event records, including attendee lists, budgets, and post-event reports Proactively identify and resolve potential issues or challenges related to events Continuously seek opportunities to improve event processes and enhance attendee experiences Provide on-site support during events to ensure smooth operations and attendee satisfaction Manage event-related communication, including invitations, reminders, and follow-ups About You: 3+ Years of experience in developer advocacy, devrel, community, or a similar role, running developer facing events, hackathons, etc. Have creative problem-solving skills and the ability to think on your feet Are meticulous and have a strong attention to detail and a commitment to delivering high-quality events Have strong organizational and time management skills, with the ability to handle multiple projects simultaneously Possess excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders Are able to work independently and collaboratively in a fast-paced environment Have flexibility to work outside of regular business hours, as required by event schedule Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $104,000 - $163,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
- Запускать и масштабировать рекламные кампании в Meta Ads и Google Ads. - Управлять рекламными бюджетами и отвечать за ROAS, CPA, CPI и LTV.
Location: Dublin, Ireland Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support. Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints. Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed. Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion. Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training. Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like. What skills do I need? 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement. Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them. Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources. Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders). Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results. Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them. Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders. Bonus skills & attributes Interest in consumption or usage-based SaaS models. Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools. Experience in operations, scaling CS / onboarding / customer education / digital engagement programs. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Bitdeer is looking for an asset manager to control, receive, record, reconcile, and hand over project capital assets.
Parloa is looking for a Manager of Agent Architecture to lead Agent Architects, deliver AI Agent implementations, and maintain delivery quality.
BitGo is looking for a Customer Success Manager to guide institutional clients, drive product adoption, manage renewals, and improve long-term customer outcomes.
CodeRabbit is looking for a Pooled Customer Success Manager to resolve triggered account issues, improve customer configuration, manage renewals, and provide playbook feedback.
— Техническое сопровождение мерчантов при интеграции платёжных решений. — Консультирование по API, документации и логике интеграции.
Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Ecosystem Operations Manager at GitLab, you'll own the technology, processes, and operational infrastructure behind our channel, distribution, original equipment manufacturer (OEM), global systems integrator (GSI), and managed service provider (MSP) partnerships. You'll shape how our partners go to market, serving as the primary process owner for deal registration, partner programs, partner quote-to-cash, and partner attribution. You'll combine operational strategy with hands-on execution, using artificial intelligence (AI) to automate workflows and help ecosystem operations scale. What you'll do Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash. Partner with Deal Desk and Billing on resale, distribution, OEM, GSI, and MSP transaction workflows, and resolve complex registration, quoting, and billing escalations. Own operational execution of partner tiering, onboarding, certification compliance, not-for-resale (NFR) licenses, rebates, and incentives, including eligibility tracking, approval routing, and payments. Own and administer the partner technology ecosystem, including Impartner partner relationship management (PRM), Salesforce customer relationship management (CRM) partner objects, deal registration, and partner portals. Maintain system health and data integrity, and co-manage vendor roadmaps, renewals, and service-level accountability. Partner with Revenue Technologies and Systems to maintain integrations across partner platforms, Salesforce, enterprise resource planning (ERP), quoting, billing, and financial systems, including partner attribution and compensation data flows. Lead prioritization and user acceptance testing (UAT) for implementations, migrations, and platform enhancements with IT and Enterprise Applications. Own the ecosystem data model and work toward one standard partner attribution record across the customer lifecycle. Serve as a resource for Ecosystem Sales, partners, and internal teams on attribution, territory, and compensation-impacting data, and maintain reporting and dashboards as a single source of truth for partner pipeline, registration activity, and program performance. Lead ecosystem month-end close with Deal Desk, Compensation, Accounts Receivable, and Finance, covering opportunity corrections, partner splits, territory review, and reconciliation. Identify, build, and deploy AI agents to automate workflows such as deal registration routing, NFR provisioning, partner data quality checks, and reporting. Evaluate processes for opportunities to reduce manual effort, improve consistency, and shorten cycle times. Maintain the authoritative ecosystem process map, runbooks, and training materials. Support tool configuration, testing, and end-user training. Own channel price files and partner quoting for product launches and stock keeping unit (SKU) changes. Coordinate improvements with operational peers, IT, Finance, Product, and Legal through GitLab Work Items. What you'll bring Experience in business-to-business software-as-a-service channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment. Hands-on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration. Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards. Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash, plus an understanding of OEM, GSI, and MSP transaction structures and operational requirements. Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance. Experience designing and documenting complex operational processes for distributed teams, translating business needs into detailed system requirements and configuration, and leading user acceptance testing through release. Hands-on experience using AI tools and building agents to automate operational workflows, from evaluating opportunities to delivering working solutions. Experience resolving ambiguous operational escalations across systems, teams, and partner relationships, and aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes. About the team Our Ecosystem Operations team works closely with Systems, Revenue Technologies, Deal Desk, Ecosystem Programs, Enablement, Finance, Compensation, and Legal. We enable consistent execution across Ecosystem Operations Specialists and cross-functional partners. You'll also partner with the Senior Hyperscaler Operations Manager, who owns Amazon Web Services and Google Cloud operations, on shared systems, the ecosystem data model, and month-end close. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $104,800 — $176,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
Location: United States (Remote) Workplace: Remote ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE Our growth stack has a lot of moving parts. The app and the website send events through a customer data platform to the ad platforms, our mobile measurement partners and the data warehouse. Most launches touch several of those systems and a few different teams. You'll own the growth roadmap and work day to day with the MarTech and growth engineers who build and maintain all of this. Your job is to keep launches moving, make sure they get properly tested, and make sure the numbers on the other side can be trusted. WHAT YOU'LL DO - Own the growth roadmap. Turn requests from marketing, paid media and product into scoped tickets with clear owners and dates. Keep the roadmap, runbooks and data flow docs current, and automate the repetitive parts with scripts or AI tools. - Lead testing and QA with the MarTech and growth engineers. Write test plans, check changes in staging and on test devices before they ship, and confirm they worked after launch. - Keep data flowing into paid media. Manage customer data platform destinations, audience syncs, reverse ETL and server-side events. Watch for dropped events, low match rates and schema drift, and write or tweak simple scripts when a setting isn't enough. - Own our relationship with the mobile measurement partners. Debug attribution problems, keep SDK and ad network integrations healthy, and handle support escalations, renewals and roadmap requests. - Keep tracking specs consistent across the app, the website, the customer data platform and web analytics, and dig in when numbers from different sources don't match. - Run SDK upgrades, attribution migrations and new vendor onboarding from evaluation through cutover, with a rollback plan. - Support paid and acquisition work across search, social, app-install networks, app store search ads and affiliates, including click ID plumbing, exclusion lists and test setup. - Bring Privacy and Legal in early, so consent, data-sharing limits and data subject requests are part of the plan and not a surprise at launch. YOU BRING - 8+ years in technical program management, supporting growth, performance marketing, martech or data teams. - Hands-on time with a customer data platform. You've connected it to several ad platforms, mapped and filtered events, and synced audiences with consent rules applied. You can read a tracking plan or a destination config and spot where a launch will break. - Experience with a mobile measurement partner and a good grasp of attribution: click IDs, ATT and SKAdNetwork, view-through versus click-through, and platform-reported versus first-party conversions. You've debugged discrepancies and dealt with the vendor directly. - Experience doing testing and QA with engineers on tracking or integration launches: test plans, staging checks, debug tools, test devices, and regression checks after SDK or release changes. - You write SQL and pull your own numbers. - A track record of running programs across engineering, design, data and marketing, with clear specs, honest status updates and a written record of decisions. - Good judgment on priorities, and comfort saying no. You're fine with ambiguity and with working asynchronously on a remote-first team. NICE TO HAVE - Experience at a consumer fintech or another regulated company. - Reverse ETL into paid media (conversion APIs, offline conversions, audience uploads) and keeping it healthy: match rates, deduplication, delays and dropped events. - Reading and writing simple scripts in JavaScript or Liquid, for example to transform an event payload or build a template. - Experience with a cloud data warehouse. - A working understanding of marketing privacy rules: consent, CCPA and similar state laws, GLBA, and limits on sharing customer data with ad platforms. You know when to ask Legal. WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
Location: Paris, Remote Workplace: remote Our Product team comprises Group Product Managers and Product Managers. Within a Product Squad, the Product Manager works with a Product Designer and 4 to 6 Software Engineers on an ambitious roadmap. Product Managers are committed to maintaining our lead in Collaborative Learning. To secure the delivery of our new features and solutions, we are recruiting a Product Manager who will own the functional and technical scope of the squads. They will identify problems, define solutions and manage delivery. They make sure their roadmap is aligned with the Product vision. Within 1 month, you will: Become a Trello expert through our onboarding process Understand our product offering through training Meet the global team through virtual coffee meets and happy hour Within 3 months, you will: Write features specifications and user stories Manage the roadmap and product backlog of your squad Ensure timely and effective delivery of new features Attend customer discoveries and adapt solutions consequently Within 6 months, you will: Become a subject matter expert for any topic related to the product backlog, the roadmap and the user stories in your squad Partner with other key stakeholders like other Product Managers, the Engineering Manager, Product Designers Get your solutions challenged by internal and external stakeholders Be accountable for your squad's performance against target KPIs Be accountable for your squad's quarterly OKRs The Skill Set: Driving product vision into delivered products and solutions Experience managing a Product Backlog (prioritizing and negotiating, clarifying requirements, defining MVPs, developing roadmaps) Proven impact working in a startup, scale up or consulting firm Demonstrated ability to work with engineering and Product Management teams to discuss technical concepts, make tradeoffs to remove roadblocks, and evaluate new ideas Experience in managing complex problems involving multiple technical and business stakeholders Team spirit and good communications skills, including the ability to communicate solutions effectively to technical and non-technical audiences Leadership and conflict resolution skills necessary Fluent English (US/UK) / B2 level or equivalent (FR) Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary, a variable component and equity 📈 Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻 Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with the Live Group Product Manager Case study with our Chief Product Officer and a Product Manager Clarification meeting with a Group Product Manager and the Lead Software Engineer Interview with our Chief Executive Officer Offer! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
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