Вакансии

Location: United States Workplace: remote OVERVIEW Welo Data is looking for English speakers to join a remote project as a Search Quality Rater. In this role, you will help improve how search engines understand and deliver useful results to users. What you’ll do: Review search results and evaluate how helpful and relevant they are to the user’s query Answer simple true/false questions about the quality of content Rate whether search results meet the user’s needs using clear guidelines Complete straightforward online tasks that contribute to improving AI systems No specialized technical experience is required - we provide the guidelines and support you need to succeed! Please click here for a short demo of these types of tasks: What Does a Search Quality Rater Do? (youtube.com)   Why this work matters: Your feedback helps train and improve AI technology, making search engines smarter and more useful for people around the world. Schedule & Support: Fully remote position Set your own schedule and complete tasks when it’s convenient for you Support is available from the project management team during business hours (Monday–Friday, 9:00 AM – 5:30 PM Pacific) Project Details Job Title: Search Quality Rater Location: Remote, US-based Hours: Minimum 10 hours per week, up to 29 hours per week; set your own schedule Start date: ASAP Employment Type: W2 Part-Time Employee, payment every 2 weeks Longevity of project: 12 months with possibility of extension. This work is based on project needs. Weekly hours may vary. Benefits: Paid Sick Time Employee Assistance Program  Following eligibility requirements:  Medical Insurance Dental Insurance Vision Insurance HSA Voluntary Life Insurance Accident, Critical Illness,Hospital Indemnity Insurance 401(k) Retirement Plan Currently hiring in: Alabama, Florida, Georgia, Indiana, Kansas, Kentucky, Montana, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania ,South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin. Applicants must be of at least 18 years of age to apply. Requirements Fluency in English Strong understanding of popular culture in the United States Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs Must not have current or previous experience with "Ads quality rating" Web-savvy and able to work in a fast-paced environment Excellent online research skills Reliable computer system and internet connection Reliable anti-virus software (as you will be surfing the web as part of the work) Ability to follow instructions in English and comply with the project conventions and rules expected by the client Must sign a Non-Disclosure Agreement to protect client confidentiality Must pass learning modules and a required quality test designed by our client before starting work Recruitment process Application & Initial Screening: Submit your interest through our Careers Page and answer a few brief project-related questions. Candidate Portal Registration: Keep an eye on your inbox! You’ll receive an invite to create your profile on our internal platform , where you will complete your final application steps. Skill & Language Evaluation: Take a quick assessment to showcase your linguistic expertise. Project Guidance: Access our exclusive "Know-How" guides and project documentation to set you up for success. Client Exam: Complete a client entrance exam to ensure you're ready for the live project. Onboarding & Launch: Once verified (ID & Tax only), you’ll be officially onboarded. Set your own schedule and start working! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program. If you are currently working or have previous experience as an "Ads Quality Rater", unfortunately, you will not be able to work on our Search Quality Rating project. However, we often have an open Ads Rating job posting. Please check our careers page here to apply: https://jobs.lever.co/welocalize

Location: Colorado Huddle Up is a provider-founded and provider-led company that delivers high-quality, consistent care to school districts nationwide through team-based virtual and onsite IEP therapy and support. We have delivered over 1 million therapy sessions across speech, occupational, mental health, and school psychology, with 94% of our clients reporting high levels of student engagement under our providers' care. We believe in the importance of supporting the whole child, and supporting the whole provider, with connection and collaboration. We have a variety of tools and resources available to you that allows providers to communicate with fellow Huddle Up professionals and clinical managers. All of our clinical managers have vast experience in delivering school based teletherapy services, and they are available when needed. At Huddle Up, you’re part of a team that ensures students receive the best care possible. We are currently accepting applications for virtual Speech Language Pathologists (SLP) licensed in Colorado, for the 26/27 school year! What We Offer: Compensation for direct and indirect time Up to a $250 monthly incentive (up to $3,000 per year) Access to Company Sponsored Health insurance, Dental Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, and Life Insurance Access to wellness programs including- Peloton, EAP Support, Headspace, and Carrot Fertility Access to participate in our 401k after 6 months of employment Accrued sick time- one hour for every 30 hours, Caps at 48 hours Reimbursement for cross licensing Access to our proprietary platform Access to online assessments and tools Access to clinical and technical staff to ensure you are fully supported We match your schedule with the right opportunity What You’ll Do: Grow and invest in your skills, capabilities, and career, by delivering Speech Language Pathology services to school-based children across the nation, leveraging technology that includes proprietary tools to support and enable clinical care, in an environment that is flexible to your needs. Huddle up with school instructors and experienced clinical mentors to deliver outstanding Speech Language Pathology services to children in need Develop your skills, career, and expertise within a supportive team-based environment Provide telehealth services to a diverse population of school aged children Work on a flexible schedule designed to meet your needs Minimum Requirements: Able to commit to at least 15 hours per week and up to 40 hours per week Hold an active, unrestricted, and valid SLP license in your state of residence, and in Colorado in good standing Holds and active Department of Education certificate for Colorado Hold CCCs: Current ASHA Certificate of Clinical Competency Full-time resident of the United States School experience Experience and comfortability with the use of various types of technology Follow Huddle Up documentation guidelines for evaluation reports and daily SOAP notes Participate in IEP and team meetings, serve as a case manager or process coordinator Prepare progress reports as requested by the school and complete medicaid billing if necessary Compensation: This is a W2 employment opportunity. The exact compensation band is based on where the provider resides. Compensation for providers living in CA, HI, and NY is $44-$54 an hour; AK, CO, CT, DC, DE, IL, IN, MA, MD, NJ, NM, OH, PA, RI, TX, VA, and WA is $44-$54 an hour; AR, AZ, FL, GA, IA, KS, KY, MI, MN, MT, NC, NH, NV, OK, OR, SC, UT, WI, and WY is $44-$49 an hour; AL, ID, LA, ME, MO, MS, ND, NE, SD, TN, VT, and WV is $44-$47 an hour. This position also includes the opportunity to earn up to a $250 (up to $3,000 per year) monthly incentive for providers who work 60 hours or more in a pay period (approximately every 2 weeks) and meet other eligibility criteria. Exact hourly rate will ultimately depend on multiple factors, which may include the successful candidate’s skills, geographical location, and other qualifications. Applications are typically reviewed within 48 business hours after application submission; information about our interview process and application status updates will be sent to you via email, please be sure to check your spam and junk folders to ensure emails do not get lost. Huddle Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Huddle Up is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Huddle Up’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

Location: United States Workplace: remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments. What You Will Be Doing: Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines. Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms. Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman. Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange. Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases. Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences. Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS. Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery. Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems; Apply security practices including OAuth 2.0, secrets management, and encryption. Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation. Provide post implementation escalation support to ensure stability and successful adoption. What You Will Bring to the Role: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered. Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools. Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. Familiarity with GraphQL APIs and API debugging using Swagger or developer portals. Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling. Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems. Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints. Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments. Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations. Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience. Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates. Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions. Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise. Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: We are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high-quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner. As the newest member of our Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our UCaaS SMB customer-base via inbound phone calls, emails, and outbound follow-up. What you will be doing: Answering customer phone calls and email cases in a timely manner, in-line with company and department goals Documenting each customer interaction in our ticketing database (Oracle) Explaining billing processes and procedures Working directly with the customer service team and collaborating with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience Verifying authorization to release information about accounts Placing credits, refunds, and charges on accounts What you will bring to the role: Associates Degree in related field, Bachelor’s Degree Preferred Minimum 2 years’ experience in Customer Service, Billing or Call Center environment Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing Excellent data entry, proofreading, organizational, phone and communications skills Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.) Must work well in team atmosphere and have excellent oral and written communication skills Must have strong attention to detail, and the ability to deliver in a fast-paced environment Telecom, VoIP, Networking, or Communications experience preferred Must have exceptional organizational, critical thinking, and analytical skills Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office, proficient in Excel, and the ability to type 35wpm Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: We are looking for a proactive and eager Senior DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment. While primarily remote, this role may require occasional visits to the Bristol office or London. What you will be doing: Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure. Assist in the development and support of tooling to streamline the deployment and maintenance of our products. Work with Github, Jenkins, and Chef to deploy applications from development through to production environments. Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting. Build and manage automation pipelines for application deployment and maintenance. Engage in the day-to-day management of Linux servers via the command line Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager. Document processes and best practices clearly and concisely. Participate in incident solving on-call rotation. What you will bring to the role: 4+ years of experience in DevOps Engineering or a related field. Strong understanding of the Linux operating system and comfort working at the command line. Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications. Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins. Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers. A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly. A foundational understanding of security best practices. Proficiency with scripting languages like Bash, Ruby, Python, or Go. Nice to Have : Experience with Kubernetes and Helm templating. Experience with real-time voice/video protocols like SIP and RTP. Familiarity with cloud infrastructure, particularly AWS. Previous experience with tools such as Elasticsearch, RabbitMQ, MySQL, and Ansible. Experience working with globally distributed and remote teams. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About the Role Intermedia is looking for a talented Fullstack Developer to join our DevEngineering team. In this role you will deliver features end-to-end—building backend services that compute and expose live operational metrics, and frontend experiences that visualize those metrics in real time for contact center supervisors and leaders. This is a great match if you are a motivated self-starter who’s able to dig into complex code across the stack, collaborate closely with team members, and ship solutions that directly impact our business and its customers. While primarily remote , this role requires occasional visits to the Bristol office or London. What You Will Be Doing: Develop high-quality code that is scalable, readable, and adheres to company standards. Build and evolve frontend dashboards and backend APIs/services that support live updates and near-real-time data. Analyze and improve the efficiency, scalability, and stability of existing systems. Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions. Troubleshoot, debug, and upgrade existing software. Document development processes, code changes and other technical information. What You Will Bring to the Role: Bachelor’s Degree in Computer Science, or equivalent field and 4+ years of experience. Frontend experience with JavaScript/TypeScript technologies such as NodeJS, Angular/AngularJS, React , etc. Backend experience with .NET technologies , including C# and ASP.NET / ASP.NET Core . Excellent communication, presentation and written skills. A working understanding of Agile and some of its frameworks such as Scrum/SaFE/LeSS. Passion for coaching those with less experience in areas of need and view that as a great opportunity Bonus Skills Experience working on AI-powered products, assistants, virtual agents, or builder-style applications. Familiarity with design systems, component libraries, and highly reusable frontend platforms. Experience with cloud environments such as Azure or AWS in globally distributed products. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Location: United States Workplace: remote We welcome all interested candidates to apply.  Note - internal candidates will receive priority consideration for this opportunity. About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: As a Partner Sales (Inside Sales), you will support the Partner Sales Executive (PSE) Team in reselling Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. As a part of Inside Partner Sales Team, you will assure accurate, efficient communications with our partners, their customers and within our own channel team. You will pro-actively partner with PSE Team and pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. This role is also responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. What you'll do ·       Partner with PSE West Region Team in sales opportunities and represent Intermedia during all phases from pre-sales activity to post sales account management ·       Inside Partner Sales Rep will conduct sales presentations demonstrating Intermedia’s voice and data solutions. ·       Answer calls and email requests from internal sales groups and external channel partners. ·       Assist West Region Partner Sales Executive Team in prospecting for new business and sales opportunities through the Partner Channel. ·       Inside Partner Sales Executive will participate in sales and technology training. ·       Responsible for providing quotes, fulfilling orders, reviewing orders online and confirm with channel partner prior to order entry and follow up within Partner Base. ·       Provide partners and customers with the highest standard of customer service through the sales cycle. ·       Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding. What you'll bring to the role ·       3+ plus years of experience in Channel Sales, Customer Success, Sales Support Specialist, or outside sales and/or account management ·       You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. ·       Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. ·       Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. ·       Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. ·       Bachelors degree highly preferred ·       Ability to travel up to 25% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote About Intermedia Location: REMOTE in the following states - North Carolina, South Carolina, Georgia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: Are you looking for a place where you can utilize your superior B2B sales savvy and skills? And a place where you can allow your experience to shine? If so, our sales team works with Intermedia Channel Partners to resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand! We are looking for top sales producers, who are ready to work for the best in the business. As a Partner Sales Executive, you will resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. You will pro-actively pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. Responsible for building out a territory plan as well as working with specific partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities. You are expected to drive and represent Intermedia during all phases from pre-sales activity to post-sales account management. What you'll do Prospect for new business and sales opportunities through the Partner Channel. Partner Sales Executive will conduct sales presentations demonstrating Intermedia’s voice and data solutions. Partner Sales Executive will participate in sales and technology training. Provide partners and customers with the highest standard of customer service through the sales cycle. Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding. What you'll bring 8+ plus years of experience in Channel Sales, outside sales and/or account management Cloud Telephony, Unified Communication, Contact Center Sales experience required You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. Willing to travel <50% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role Intermedia is looking for a Senior Software Engineer Backend to join our organization. In this role, you will design and build the backend services, APIs, and data capabilities that power intuitive analytics, visualizations across Intermedia's products. You will help transform complex product and customer data into reliable, performant, and easily consumable information that enables users to understand trends, identify opportunities, and make better decisions. You will work closely with frontend engineers, AI/ML engineers, data engineers, product managers, and UX teams to bring sophisticated insights into compelling customer experiences. This is a great opportunity for an experienced backend engineer who enjoys solving complex data and distributed systems challenges and wants to help redefine how customers interact. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs that power analytics, dashboards and visualizations. • Build services that process, aggregate, enrich, and serve structured and unstructured data for interactive analytics experiences. • Develop APIs and data services optimized for efficient consumption by dashboards, visualizations, reporting interfaces, and other customer-facing experiences. • Build backend capabilities that enable users to explore, filter, compare, drill into, and understand complex datasets and insights. • Partner closely with frontend engineers and UX teams to define service interfaces and data structures that enable intuitive, responsive visualization experiences. • Work with data engineers to establish reliable data flows between source systems, analytical platforms, visualization services, and downstream applications. • Collaborate with product managers and engineering teams to translate customer and business needs into scalable technical solutions. • Contribute to technical design decisions for backend services, analytics APIs, data models, processing workflows, caching strategies, and integrations. • Design systems that deliver timely and accurate analytics while maintaining appropriate data quality and consistency. • Optimize data access, aggregation, and service performance to support responsive and interactive customer experiences. • Design backend capabilities that can support both predefined analytics experiences and more dynamic exploration of data. • Analyze and improve the performance, scalability, reliability, and maintainability of analytics services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, analytics workflows, data processing, and frontend integrations. • Build appropriate monitoring, logging, testing, and observability into production services. • Collaborate with DevOps and platform teams to support reliable deployment and operation of Analytics Visualizations services. • Stay current with emerging technologies and engineering approaches related to analytics, data visualization, data processing, and backend development. • Participate in continuous improvement initiatives that enhance product performance, reliability, customer experience, and engineering efficiency. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 5+ years of professional software engineering experience , with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other service- oriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience designing applications that process, transform, aggregate, or serve significant volumes of data. • Experience developing backend services or APIs that support data-rich, interactive applications. • Experience building and supporting scalable, reliable production applications. • Understanding of data modeling, aggregation, filtering, querying, and other patterns commonly used in analytics applications.• Working knowledge of cloud platforms such as AWS or Azure and cloud-based application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Strong understanding of application performance and the ability to optimize services and data access for responsive user experiences. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, data, UX, and product teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. About the Role Intermedia is looking for a Data Scientist to join our AI Data Science team. In this role, you will develop and apply advanced machine learning, generative AI, and statistical techniques to improve the intelligence, effectiveness, and reliability of Intermedia's digital agents. You will work on challenging problems involving large language models, retrieval, agent behavior, experimentation, evaluation, and optimization to help create digital agents that can understand customer needs, access relevant knowledge, and successfully complete complex tasks. You will work closely with AI/ML engineers, software engineers, product managers, and other data scientists to take ideas from experimentation through production. You will have significant ownership of data science solutions while helping establish strong practices for measuring and continuously improving the quality of our AI-powered experiences. What You Will Be Doing Machine Learning & Agent Intelligence Develop, evaluate, and improve machine learning and generative AI solutions that power Intermedia's Digital Agent Platform. Apply large language models (LLMs), natural language processing, retrieval, and other advanced AI techniques to improve agent understanding and performance. Develop approaches that improve agent reasoning, tool selection, knowledge retrieval, context management, personalization, and task completion. Experiment with model, prompt, retrieval, and agent configuration strategies to identify approaches that deliver the best customer and business outcomes. Evaluate commercial and open-source models and recommend appropriate approaches based on quality, latency, scalability, and cost. Generative AI & RAG Design, develop, and optimize Retrieval-Augmented Generation (RAG) solutions that ground digital agents in relevant enterprise and customer information. Develop and evaluate embeddings, retrieval strategies, ranking approaches, semantic search, and other knowledge-retrieval techniques. Build and refine end-to-end pipelines that combine LLMs with retrieval systems, enterprise knowledge sources, and agent workflows. Develop approaches to improve the relevance, accuracy, and consistency of AI-generated responses. Identify and mitigate issues such as hallucinations, poor retrieval, inappropriate responses, and other failure modes in generative AI applications. Evaluation & Experimentation Develop rigorous evaluation frameworks for measuring digital agent quality, including accuracy, relevance, task completion, reliability, safety, and customer experience. Design offline and online experiments to compare models, prompts, retrieval strategies, agent configurations, and other AI approaches. Apply statistical analysis, hypothesis testing, segmentation, and other quantitative methods to evaluate AI performance and identify opportunities for improvement. Define appropriate metrics and benchmarks that connect model and agent performance to customer and business outcomes. Analyze production behavior and feedback to identify patterns, failure modes, and opportunities to continuously improve digital agents. Ensure data and model quality through comprehensive testing, validation, and performance evaluation. Data & Solution Development Gather, preprocess, analyze, and model large volumes of structured and unstructured data from multiple sources. Use Python, SQL, Spark, and other relevant technologies to build scalable analytical and machine learning solutions. Develop features, datasets, and analytical approaches that support model development, experimentation, and evaluation. Partner with data and engineering teams to build and maintain reliable pipelines for model training, evaluation, and production use. Contribute to scalable ML/AI pipelines that support experimentation, deployment, monitoring, and continuous improvement. Ensure solutions are reproducible, maintainable, and designed to operate effectively at production scale. Collaboration Partner with Product, AI/ML Engineering, Software Engineering, and other Data Science team members to translate customer and business problems into effective AI solutions. Communicate analytical findings, model performance, tradeoffs, and recommendations clearly to technical and non-technical stakeholders. Participate in technical and design reviews and help establish strong practices for AI experimentation, evaluation, and model development. Mentor and support less experienced data scientists and contribute to knowledge sharing across the team. What You Will Bring to the Role Bachelor's degree in Data Science, Statistics, Computer Science, Mathematics, Machine Learning, Analytics, or a related quantitative field; Master's degree preferred. 4+ years of professional experience in data science, machine learning, applied AI, or a related analytical field. Strong experience developing and applying supervised and unsupervised machine learning models to real-world problems. Hands-on experience with generative AI, large language models, NLP, or other modern AI technologies. Strong programming skills in Python and experience with SQL and large-scale data processing technologies. Experience with modern machine learning frameworks such as PyTorch, TensorFlow, scikit-learn, or equivalent technologies. Strong understanding of statistical analysis, experimentation, hypothesis testing, model evaluation, and performance measurement. Experience working with large volumes of structured and unstructured data. Demonstrated ability to independently frame ambiguous problems, develop analytical approaches, evaluate alternatives, and deliver actionable solutions. Experience taking machine learning or AI solutions beyond experimentation and contributing to their deployment and operation in production environments. Understanding of model quality, data quality, bias, reliability, and other considerations associated with production AI systems. Strong problem-solving and analytical skills with the ability to connect technical results to customer and business outcomes. Strong written and verbal communication skills with the ability to explain complex analytical and AI concepts to technical and non-technical audiences. Ability to collaborate effectively across Data Science, AI/ML Engineering, Software Engineering, Product, and business teams. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences. As a senior technical contributor, you will influence frontend architecture and technical direction, lead complex initiatives from design through production, and help establish engineering standards and patterns that can scale across Intermedia's digital channels. What You Will Be Doing • Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions. • Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites. • Build responsive experiences for real-time including streaming responses, typing and processing states, long-running operations, errors, and interruptions. • Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information. • Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements. • Develop experiences that support effective transitions and handoffs. • Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences. • Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences. • Help define frontend architecture and reusable patterns digital experiences across web channels. • Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards. • Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments. • Ensure digital experiences meet appropriate accessibility and inclusive design standards. • Design frontend applications with appropriate consideration for authentication, authorization, privacy, security, and protection of sensitive information. • Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences. • Use product and operational data to identify performance issues and opportunities to improve the user experience. • Lead technical design discussions and provide guidance on complex frontend engineering decisions. • Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability. • Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences. • Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team. • Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement. • Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications. • Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular. • Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern web application architecture. • Demonstrated experience designing and building complex, interactive web applications used in production environments. • Strong understanding of frontend architecture, component design, state management, application performance, and maintainability. • Experience designing reusable frontend components, libraries, or application frameworks. • Experience integrating frontend applications with RESTful APIs, asynchronous services, and distributed backend systems. • Experience building real-time, asynchronous, or event-driven user experiences. • Strong understanding of automated frontend testing and modern software engineering practices. • Experience designing applications for performance, scalability, reliability, and production support. • Strong understanding of web accessibility, responsive design, browser compatibility, and frontend security. • Experience with CI/CD, source control, code reviews, observability, and modern software delivery practices. • Demonstrated ability to independently lead complex technical initiatives from design through production. • Strong problem-solving skills and the ability to navigate ambiguous and evolving technical requirements. • Experience providing technical guidance, code review, or mentorship to other engineers. • Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote Launch Manager – AI Are you highly organized, proactive, and energized by bringing people together to deliver a shared goal? Do you thrive on turning a complex, multi-team effort into a clear plan and driving it to a successful outcome? If so, Intermedia’s Data & AI Product Management team is seeking a Launch Manager to own the go-to-market launch of our next generation of AI products – one of the most visible and cross-functional roles on the team. This role sits at the center of how Intermedia brings its AI products to market. You will coordinate launches end to end, align stakeholders across the business, and work directly with senior leadership to keep them informed and confident that each launch is on track. It is an exceptional opportunity for someone who wants to build a broad understanding of the business and develop real visibility with our leaders. About Intermedia Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products. About the Role As Launch Manager, you will own the planning and coordination of AI product launches across our AI groups. You will build and maintain the launch plans – the timelines, owners, and lead times that define what needs to happen, who is responsible, and by when – and keep a large and varied set of stakeholders aligned and on track. You will develop a strong working understanding of the products so you can give clear, well-structured direction, and you will keep senior leadership informed on launch status, risks, and dates. This is a highly cross-functional role in which your impact comes through communication, organization, and consistent follow-through. You will be proactive in keeping commitments on track, following up with stakeholders diplomatically and in a way that strengthens working relationships. What this role is not: this is not an engineering project management role. You will not be coordinating engineering teams against a development plan or managing inter-team technical dependencies and delivery timelines. Your focus is the launch and the stakeholders around it – ensuring the business is ready, aligned, and set up for a successful release. What success looks like in your first 6 months You know the landscape. You understand our AI products well enough to explain them to any audience, and you know who owns what across marketing, sales, support, training, solution architects, and docs. The launch calendar is yours. There’s a single, up-to-date view of what’s launching when — with owners, dependencies, and lead times — and people rely on it. You’ve run a launch. You’ve coordinated at least one launch end-to-end, keeping every workstream aligned and on schedule through to a clean release. A cadence is in place. A regular check-in and communication rhythm exists, so stakeholders always know what they need to do and by when. Leadership trusts your read. You give execs a concise, accurate picture of launch status and risks — and they come to you for it. Working with Senior Leadership Launch readiness is a topic our executives care about, and you will be their trusted point of contact for it. You will report launch status directly to senior leadership, present timelines and readiness in leadership forums, and give our executives the clear, concise picture they need to make decisions. This is a rare opportunity early in a career to work alongside leaders across the company, build genuine relationships with the executive team, and be recognized as the person who makes launches happen – visibility that can open significant doors for your future at Intermedia. Key Responsibilities Own and maintain launch plans for AI products – project plans and spreadsheets capturing timelines, owners, dependencies, and required lead times for each task. Map the stakeholders involved in each launch and run a clear communication cadence so everyone knows what they need to do and by when. Track go-to-market readiness across the business – marketing, sales, support, training, solution architects, documentation, and more – and keep it all moving toward the launch date. Provide clear, well-organized direction to stakeholders and follow up proactively and diplomatically to keep commitments on track. Report launch status, risks, and delivery dates to senior leadership, and present readiness in leadership forums. Coordinate usability testing and customer feedback sessions by connecting product teams with customers, solution architects, and other stakeholders, and organizing the logistics. Run launch checklists, go/no-go reviews, and post-launch retrospectives to continuously improve how we launch. Build a strong working understanding of the products so you can communicate credibly with any audience, from engineers to executives. Requirements Enough familiarity with AI products to explain them credibly to any audience; deep technical or model-building knowledge is not required. 1–2 years of experience in a role that rewards strong organization and coordination – for example project or program coordination, product ownership, business operations, launch or event management, an internship, or a similar cross-functional role. We’re open to high-potential candidates early in their careers. A track record of keeping multiple workstreams, owners, and deadlines on track at once, with excellent attention to detail. Excellent written and verbal communication, with the ability to tailor a message to any audience, from individual contributors to senior executives. Strong interpersonal skills and a collaborative, outgoing style; you build trust quickly and enjoy working across teams. A proactive, self-starting mindset – you take ownership, anticipate what is needed, and follow through without being asked. Confidence and professionalism when engaging and presenting to senior stakeholders. Comfort working with globally distributed teams, with strong asynchronous communication skills. Upper-intermediate or higher English proficiency. Bachelor’s degree or equivalent professional experience. Would Be a Plus Exposure to go-to-market, product marketing, or launch/event coordination (including internships or university projects). Experience with planning and collaboration tools (e.g. Smartsheet, Jira, Asana, Monday). Familiarity with UCaaS/CCaaS or other SaaS products. Familiarity with modern AI concepts or products. Why Join Us This is a high-visibility role at the heart of how Intermedia brings its AI products to market. You will work with colleagues in nearly every part of the company and partner directly with senior leadership, building relationships and credibility with our executive team. It is a genuine springboard: you will gain a broad understanding of how the business fits together, develop a wide internal network, and make a visible, measurable impact on the success of every launch. If you are organized, proactive, and motivated by delivering results through people, we’d love to hear from you.

Location: Portugal Workplace: remote While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open offices in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake up every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! About the Role We are looking for a talented Software Engineer with a strong focus on data to join our engineering team. This role is ideal for someone who thrives at the intersection of software engineering and data, with the skills to build high-performance, scalable microservices in Java (Spring Boot) and work deeply with SQL-based data systems. You’ll be instrumental in designing and building modern, cloud-first services that interact with large volumes of data, while also navigating and improving upon legacy systems. If you enjoy solving complex data problems through robust backend services and want to help modernize our platform, we want to hear from you. What you will be doing: Design and develop scalable microservices and APIs using Java and Spring Boot Build services that support high-volume data ingestion, processing, and access Integrate backend services with both modern cloud data platforms and legacy systems Write and optimize SQL queries and stored procedures to support application features and data pipelines Collaborate with Data Engineers, Analysts, and Product teams to deliver high-quality, well-tested solutions Ensure data integrity, availability, and performance across systems Participate in code reviews, architecture discussions, and CI/CD processes Write unit, integration, and data tests to support reliable delivery Contribute to system modernization efforts, replacing legacy components with scalable cloud-native services Deploy and manage services in containerized environments using Kubernetes and Helm What you will bring to the role: 5+ years of experience in backend software engineering or data-focused software development Strong programming skills in Java with Spring Boot for microservices development Solid understanding of SQL and relational database design, performance tuning, and data modeling Experience building and consuming RESTful APIs Familiarity with ETL/ELT concepts and data integration techniques Proficient in working with CI/CD pipelines and Git-based version control Experience with unit testing frameworks (e.g., JUnit, Mockito) and integration testing Hands-on experience deploying applications in Kubernetes environments using Helm charts Practical experience with Snowflake and dbt is desirable Exposure to cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code is a plus Knowledge of messaging or event streaming tools (e.g., Kafka, RabbitMQ) is a bonus Strong communication skills, able to collaborate across data and software engineering teams Adaptable in a hybrid environment with both legacy and modern systems A pragmatic mindset for delivering production-quality software while reducing technical debt Comfortable working with ambiguity and legacy codebases Passion for automation, performance optimization, and clean architecture Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Location: United States Workplace: hybrid ABOUT INTERMEDIA Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate. At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact. If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s backs! Are you ready to make your mark? What you'll do Reporting directly to the Chief Financial Officer based out of our corporate Headquarters in the Peninsula (San Francisco Bay Area), CA, the VP, Corporate Controller is responsible for leading Intermedia’s global accounting organization and ensuring the integrity of the company’s financial reporting and operations. This executive will be an integral member of the CFO’s Leadership team. You will oversee accounting, GAAP financial reporting, audit, revenue accounting and operations, internal controls, and direct/indirect tax functions. As a key member of the CFO’s leadership team, this individual will provide strategic guidance and insights that support growth, operational excellence, and enterprise-wide value-creation initiatives. What you’ll do: Lead all global accounting operations, ensuring accurate, timely, and GAAP-compliant financial reporting.  Drive a disciplined monthly, quarterly, and annual close process while maintaining a strong internal control environment.  Work in partnership with the VP, Finance Transformation and VP, Strategic Finance to drive to a “zero day close” Oversee external audits, regulatory compliance, and direct/indirect tax function Maintain all necessary accounting policies, systems of record, and related controls. Ensure that records are maintained in accordance with generally accepted accounting principles (GAAP) Support acquisition due diligence, integrations, and other strategic corporate initiatives Demonstrate technical accounting expertise by proactively navigating new accounting standards and implementation to enhance the usability of the Company’s GAAP financial statements Prepare annual financial projections (under GAAP) for P&L, Balance Sheet, and Cash Flow Statement, in partnership with Intermedia’s VP, Strategic Finance and FP&A team Be accountable for the development and maintenance of process documentation that will provide a foundation for AI-enabled efficiency gains across the CFO organization Partner with the CFO and Executive Leadership Team on financial strategy, business performance, and enterprise decision-wide value creation initiatives Develop and mentor a high-performing global accounting team (including FTEs, and specialist 3rd-party providers where applicable) while fostering a culture of accountability and continuous improvement What you'll bring You are a thoughtful accounting and finance leader who balances technical excellence with gravitas in how you communicate with your stakeholders. You enjoy building organizations, developing people, and improving how work gets done. You bring executive presence, strong judgment, and a continuous improvement mindset, with a passion for leveraging technology to create scalable, efficient finance operations. Proven managerial/supervisory experience, with ability to lead, guide, and mentor a team of direct reports and external 3rd-party specialist advisors Exceptional analytical, critical thinking, and problem solving skills Excellent written and verbal communication skills, with demonstrated ability to produce executive-ready written deliverables Excellent organizational skills Demonstrated experience supporting businesses through periods of rapid international expansion Intellectual curiosity, especially with respect to the application of AI, machine learning, and automation to financial, accounting, and operational processes Team player mindset; willing to pitch in as needed in support of colleagues and the broader team’s objectives and success BACKGROUND & EXPERIENCE BS/Accounting or Finance degree from a four-year accredited university CPA (inactive is fine) 15+ years progressive accounting management experience with some Big-Four experience Industry experience - Software, SaaS, Unified Communications and/or Telecom Strong expertise in U.S. GAAP, financial reporting, internal controls, and audit leadership Solid working knowledge of SOX compliance requirements Strong experience in accounting for consolidations and other business combinations Experience with international and multi-currency accounting Experience managing debt / a leveraged capital structure Experience partnering with executive leadership to support business growth and operational excellence Proven success building and developing high-performing teams Bonus points MBA or other relevant Master’s Degree Certified Management Accountant (CMA) credential A belt (of some color) in Lean Six Sigma Project Management Professional (PMP) certification Expertise in U.S. and international telecommunications, sales, and use tax matters You are able to give a compelling example of how you’ve architected a Chart of Accounts to create competitive and strategic advantage for your company Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Team Lead DevOps Engineer to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: hybrid Talent Partner - EMEA Technical Recruiting Location: UK About Intermedia Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate. At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact. If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. About the Role: We are seeking a Talent Partner with 2-6 years of recruiting experience, including hands-on exposure to technical hiring, to join our collaborative global recruiting team. This is an opportunity to help scale Intermedia across EMEA while continuing to build your own expertise in technical recruiting and global talent acquisition. You will partner with experienced recruiters, HR Business Partners, and hiring leaders to support hiring primarily across the UK and Portugal, with flexibility to assist in other EMEA and global markets as needs evolve. You will own searches, learn our business and technical landscape, and contribute ideas, market insight, and disciplined execution as we grow. This role is well suited to a recruiter with strong fundamentals who is eager to deepen their technical hiring capability and gain broader experience helping a global technology company scale. What you will be doing: Help scale the business by owning full-cycle technical recruiting, primarily across the UK and Portugal, with flexibility to support other EMEA and global needs. Recruit for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting our Intelligent Communications platform. Build knowledge of Intermedia's products, technologies, teams, and business goals so you can confidently engage and assess technical talent. Partner closely with the greater recruiting team, HR Business Partners, and Hiring Managers, seeking context, feedback, and subject-matter expertise when needed. Develop and execute thoughtful sourcing strategies using LinkedIn Recruiter, direct sourcing, referrals, market mapping, targeted campaigns, and appropriate AI-assisted tools. Build and maintain qualified, engaged pipelines across multiple geographies and time zones. Lead structured candidate screens, assess alignment with role requirements, and provide clear recommendations to Hiring Managers. Deliver an outstanding candidate experience and represent Intermedia's culture and employer brand with professionalism and care. Partner with Hiring Managers on intake, search strategy, interview design, structured evaluation, and timely decision-making. Share market insight and recruiting data that help leaders understand talent availability, competition, and potential adjustments to the search. Serve as a consistent point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication. Track and communicate recruiting activity, pipeline health, conversion, time to slate, and hiring outcomes. Use data and feedback to improve sourcing, screening, stakeholder partnership, and overall recruiting effectiveness. Continue developing knowledge of technical talent markets across EMEA, including SaaS, cloud communications, UCaaS, CCaaS, and related sectors. Recognize when right-to-work, immigration, sponsorship, or country-specific questions require support and engage the appropriate HR Business Partner or subject-matter expert. Coordinate reference checks and other final-stage recruiting steps as required. What you will bring to the role: Required BA/BS degree or equivalent experience 2-6 years of proven technical recruiting experience, with a strong track record of success in full-cycle recruiting success, leveraging AI-driven tools to source, engage, and close top technical talent Demonstrated experience recruiting for technology-driven and AI-enabled organizations, preferably within SaaS, cloud communications, UCaaS, CCaaS, or related industries Ability to quickly learn and clearly articulate complex technical and AI-related roles, technologies, and business needs Some experience leveraging AI-powered recruiting tools for sourcing, screening, pipeline management, or recruiting analytics Strong sense of urgency with the ability to balance speed, quality, and candidate experience Results-oriented mindset with a history of meeting or exceeding hiring goals and performance metrics Comfort partnering with senior leaders and highly technical hiring managers Ability to operate effectively in a fast-paced, high-growth, and sometimes ambiguous environment Excellent written and verbal communication skills Collaborative, proactive, and solutions-oriented approach with a positive, can-do attitude Preferred Experience within SaaS, UCaaS, CCaaS, telecommunications, cloud infrastructure, or AI organizations. Experience sourcing across the UK and Europe. Knowledge of technical hiring markets and talent communities. Experience supporting high-growth technology organizations. Success Measures Qualified candidates generated Pipeline strength and diversity Time-to-slate Hiring manager satisfaction Candidate engagement rates Strategic talent pipeline development Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the role: While primarily remote, this role may require occasional visits to the Bristol office or London. We are looking for a Senior Platform Engineer to join Intermedia and help build, operate, and evolve the Resource Plane of our Internal Developer Platform (IDP). This is a senior individual contributor role with staff-level expectations, operating in a small, high-impact team responsible for shared, non-database runtime services. The team owns critical infrastructure services such as event streaming, messaging, caching, object storage, and logging backends. The scope of this platform is expected to evolve over time, requiring engineers who are comfortable operating under ambiguity and taking ownership of complex, stateful systems. What you will be doing: Own the design, implementation, and operation of shared Resource Plane services used across the organization Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems • Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers Integrate Resource Plane services into the Internal Developer Platform for self-service consumption • Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary) Lead incident response, root cause analysis, and reliability improvements for owned services Collaborate closely with Kubernetes Platform Team, IDP and other teams as required Act as a senior technical voice in architecture discussions and platform roadmap planning What you will bring to the role: A bachelor’s degree in Computer Science, Software Engineering, or Information Technology Senior-level experience operating production-grade, stateful distributed systems Strong hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch Proven experience running infrastructure primarily in on-prem environments Strong understanding of Linux systems, networking, and storage fundamentals Deep experience with Infrastructure-as-Code (Terraform preferred) Experience with GitOps workflows and declarative infrastructure management Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning) Experience working with Kubernetes-adjacent platforms and services Ability to operate independently and take ownership in a small team environment Preferred Qualifications : Experience designing shared platform services consumed by multiple product teams Familiarity with IDP concepts and developer self-service platforms Experience migrating on-prem workloads toward cloud-native or hybrid models Exposure to security, compliance, and governance requirements for shared infrastructure Prior experience in staff- or principal-level technical leadership roles Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.