Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio's next Tech Lead/Sr. Principal Engineer (L6) in Emerging Technologies.
About the job
This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.
As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.
Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.
As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.
From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.
Responsibilities
In this role, you’ll:
Architect & Deliver:
Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.
Spearhead AI R&D:
Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.
Champion Engineering Excellence:
Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.
Influence & Evangelize:
Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.
Drive Agility:
Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
12+ years
of professional software development experience.
Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.
Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.
Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.
Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.
Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.
Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.
Leadership & Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.
Desired:
Hands on exposure to LLM, AI, or machine learning principles or projects.
Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.
Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.
Passion for innovation and exploring emerging technologies.
Experience working in remote or globally distributed teams.
Contributions to open source or tech community projects.
Location
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
УдалённоleadRemote - India; This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Location: Limassol
HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.
We are looking for an experienced Lead SRE/DevOps Engineer to join our team and ensure the reliability, security, and scalability of our global infrastructure. You will play a key role in managing high-load environments, mitigating DDoS attacks, coordinating security updates, and maintaining centralized node management for distributed systems.
WHAT YOU’LL BE DOING:
- Team & Reliability Ownership: Own the DevOps/SRE function end-to-end — build and scale the team from scratch, define best practices, and establish processes to ensure 24/7 infrastructure reliability, including monitoring, on-call rotations, and incident response.
- DDoS Mitigation: Design and implement strategies to prevent, detect, and mitigate DDoS attacks.
- Incident Management: Handle severity updates and ensure rapid incident response and resolution.
- Centralized Node Management: Deploy, configure, and manage a centralized node control system for efficient infrastructure governance.
- Security Updates: Regularly apply security patches and updates to ensure system integrity and compliance.
- Database Deployment: Set up and maintain databases in a highly available and fault-tolerant architecture.
- Global Service Management: Manage and monitor servers across multiple regions, including US-based servers, ensuring consistent uptime and performance.
- High-Load Infrastructure: Design and maintain scalable solutions to handle high traffic loads and ensure system resilience.
- Pipeline Management: Ensure CI/CD pipelines run smoothly for reliable application deployment.
- Security Best Practices: Implement and enforce security policies and procedures to protect infrastructure and data.
- Node Lifecycle: Maintain, update, and scale nodes efficiently while minimizing downtime.
WHAT WE EXPECT FROM YOU:
- 5+ years of hands-on DevOps experience, including 2+ years in a Lead role within high-load production environments.
- Proven track record of building DevOps processes, infrastructure, and teams from scratch.
- Solid understanding of cloud infrastructure (e.g., AWS, GCP) and bare-metal infrastructure.
- Hands-on experience with DDoS mitigation tools and practices.
- Strong knowledge of centralized node management systems.
- Proficiency with CI/CD pipelines and automation tools.
- Experience with database deployment and management.
- Solid grasp of security principles and experience applying security patches and updates.
- Ability to manage distributed servers, including US-based environments.
- Excellent problem-solving and incident response skills.
- Strong communication and collaboration abilities.
- English - B1+ level, Russian - C1 level.
WHAT WE OFFER:
- Relocation support to Cyprus (Limassol), including visa and housing assistance (this is an on-site position).
- Competitive salary.
- Monthly lunch allowances via Wolt.
- Health benefits - comprehensive medical insurance and SportBenefit membership.
- Car rental.
- Greek lessons.
- School fee contribution for children.
- A passionate and supportive team that values creativity and ownership.
- Opportunities for professional growth.
- A culture built on initiative, transparency, and collaboration.
Location: Remote Roles - APAC
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions of access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About The Opportunity
OKX is looking for a
Senior AI Creative Innovator(Paid Ads)
to develop AIGC video and AI-animated assets for paid ads to drive OKX’s global market growth and product launches.
What You’ll Be Doing
Concept and execute high-impact creatives for ads growth and marketing, from initial brief through final asset delivery
Use AI to accelerate every phase of the design process: ideation, moodboarding, asset variation, copy iteration, and production polish.
Sort out AIGC prompts and internal visual resource library to improve design efficiency.
Possess fluency with generative AI tools across the design stack (Figma AI, Claude, ChatGPT, Gemini VEO, Seedance etc)
Present creative work to stakeholders and advocate for design decisions with clarity and conviction
What We Look For In You
Bachelor’s degree
5 years of experience in design with a focus on marketing, advertising, or performance creative—ideally in tech, fintech, or a high-growth startup environment
Active hands-on proficiency with AI image & animation creative tools, translating AI capabilities into performing creatives and business outcomes
Comfort working at speed in a remote environment while maintaining a high bar for work quality
Experience partnering with business development and local market teams to produce and iterate on ad creative
Proficiency in Mandarin and English is required to collaborate across our multilingual, cross-regional teams
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong, Hong Kong SAR; Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Liquidity Platform
The Liquidity Platform provides cutting-edge technology that covers all aspects of crypto trading. We build low-latency connectivity to global crypto venues — across both CeFi and DeFi — strategy services for automated pricing and trading bots, high-frequency data capture and analysis, and state-of-the-art micro frontends for trading management. On top of this infrastructure, we build highly customized strategies to facilitate crypto liquidity.
Our engineering teams own the full trading lifecycle, from venue connectivity and execution to strategy, data, risk, and analytics. Our risk solutions are independent of trading logic, decoupled by design, and connected to 20+ trading venues across spot, derivatives, and event-contract markets. If you are a strong technologist excited about the potential of crypto trading and fully-automated systematic trading, we should talk.
About the Role
We are hiring software engineers across the Liquidity Platform’s engineering teams. You will design, build, and operate the systems that price, execute, monitor, and safeguard our liquidity-providing business 24/7. You will work closely with liquidity managers, product managers, and desk developers — developing strategies, services, and infrastructure using in-house toolkits — while growing capabilities in inventory and risk management, strategic problem solving, cross-functional collaboration, and effective communication.
These roles are open to Senior and Staff-level candidates; scope and title are calibrated based on experience and impact. Specializations span Delta One Systematic Trading, Cash OTC, Option Market Making, Trading Infra Service, Data Engineering and Risk & Analytics.
What You’ll Be Doing
Design, build, and operate scalable, fault-tolerant, low-latency trading infrastructure and microservices that handle 24/7 crypto market operations.
Build and maintain connectivity to centralized exchanges, DeFi venues, and counterparties using FIX 5.0+, WebSocket, HTTP/2, and REST — handling the real-world complexities of external integrations and on-chain data.
Develop and maintain core services across the trading lifecycle: strategy and execution engines, automated pricing and trading bots, order execution and position tracking, trade & position data platforms, and risk & analytics systems.
Architect and optimize high-throughput order execution with sub-millisecond latency targets, and build real-time market-data pipelines aggregating order books and price feeds across multiple venues.
Implement pre-trade risk controls, circuit breakers, rate limiters, position/PnL and risk calculations, automated alerting, and high-availability architecture.
Implement robust monitoring, alerting, and auto-recovery so strategies remain stable, scalable, and self-healing in a 24x7 trading environment.
Build trusted data models, reconciliation workflows, and data-quality controls with clear lineage, reproducibility, and documentation — delivering outputs for the trading desk, Finance, and Operations.
Profile and eliminate latency hotspots using garbage-free coding and lock-free concurrency; continuously improve system performance and user experience.
Collaborate with liquidity managers, product managers, desk developers, risk, finance, and operations to design, implement, and roll solutions into production.
Conduct code reviews, mentor junior engineers, and uphold scalability, resiliency, maintainability, and security best practices across all development activities.
What We Look For In You
STEM foundation:
Bachelor’s degree or above in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline; a combined finance background is advantageous.
Experience:
Typically 3–8 years in software or data engineering (level-dependent), ideally with exposure to trading, OMS, middle/post-trade, or latency-sensitive systems.
Languages:
Strong proficiency in one or more of Java (17+), Rust, C++, or Python, with a focus on code quality and operational reliability.
Systems:
Strong understanding of high-performance, low-latency distributed systems, multi-threaded/concurrent programming, and — where relevant — JVM internals and GC behavior.
Connectivity & protocols:
Hands-on experience with FIX 5.0+, WebSocket, HTTP/2, and REST APIs, plus network protocol and TCP/UDP optimization.
Data & messaging:
Strong SQL (MySQL, PostgreSQL — schema design and performance tuning); experience with Redis and Kafka.
Infrastructure:
Comfortable in Linux/Unix environments; familiarity with Docker, Kubernetes, CI/CD pipelines, and cloud platforms (AWS, AliCloud, GCP) and on-premise infrastructure.
Markets:
Understanding of market microstructure, order lifecycle, and core trading concepts such as PnL, margin, leverage, and market risk.
Mindset:
Strong analytical thinking, ownership, and attention to detail; able to work effectively under pressure in a fast-paced environment; a controls mindset around data quality and reproducibility.
Communication:
Excellent communication and collaboration skills across business and technical teams; fluency in English required, with Chinese/Mandarin a strong plus for global, cross-functional work.
Passion:
Genuine interest in crypto markets, blockchain, and the broader financial industry, and a drive to keep learning new technologies.
Nice to Haves
Prior experience in proprietary trading, market making, quantitative research, or front-office technology at exchanges, banks, or investment institutions.
Experience with execution algorithms (TWAP, VWAP, iceberg, sniper, smart order routing) and backtesting / strategy-simulation frameworks.
Low-latency tooling and IPC: Aeron, Chronicle Queue, Disruptor, shared-memory messaging, Agrona Collections, Protocol Buffers, SBE.
Frameworks and libraries such as Spring, Netty, and Vert.x.
Modern data platforms (Spark/PySpark, Iceberg, ClickHouse, InfluxDB), workflow orchestration (Airflow, Celery), and ML tooling (MLflow, TensorFlow).
Strong understanding of DeFi, blockchain, smart contracts, and crypto exchange APIs; exposure to event-contract / prediction markets.
Agentic programming fluency — hands-on use of AI coding tools (e.g., Claude Code, Codex) on real production work.
Risk and compliance experience; professional certifications such as CFA or FRM.
Technical Environment
Languages:
Java 17+, Rust, Python, C++
Protocols:
FIX 5.0+, WebSocket, HTTP/2, REST
Stack:
Spring, Netty, Aeron, Chronicle Queue, Disruptor, Kafka, Redis, etcd, MySQL, PostgreSQL, InfluxDB, ClickHouse, Iceberg, Spark
Infrastructure:
Linux/Unix, Docker, Kubernetes, CI/CD, AWS / AliCloud / GCP
Team Specializations
The Liquidity Platform comprises several engineering teams. Depending on your strengths and interests, you may join one of the following:
Delta One – Systematic Trading:
Build cross-venue liquidity and market-making strategies with deep market-microstructure and execution-optimization focus.
Option Market Making:
Build and operate automated option market-making strategies and pricing systems — managing volatility, greeks, and inventory risk while quoting continuously across crypto options venues.
Cash OTC:
Develop and own OTC trading strategies and their production environment, partnering closely with liquidity and product managers.
Trading Infra Service:
Build and maintain the core strategy engine and trading-infrastructure microservices on a distributed, enterprise-grade architecture. Deliver high-throughput, sub-millisecond order execution, market-data pipelines, and exchange connectivity.
Data Engineering:
Own the trade & position platform end-to-end — venue connectors, the Python + SQL data model, reconciliation, and data-quality controls.
Risk & Analytics:
Build a greenfield, next-generation risk platform — real-time risk monitoring, PnL/risk calculation, alerting, and circuit-breaking strategies.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Warsaw, Poland; Lublin, Poland; Szczecin, Poland; Poznań, Poland; Gdańsk, Poland; Katowice, Poland; Łódź, Poland; Wrocław, Poland; Bydgoszcz, Poland; Białystok, Poland
Workplace: remote
Kodland is a digital platform connecting tutors and children aged 5 to 17, teaching game development (Unity/Roblox), programming (Scratch/Python), web development (Javascript, HTML, CSS), digital design (Blender/Photoshop), and Minecraft. Kodland's goal is to prepare children for the future. We help them acquire skills that set them up to succeed in their careers and develop their interests. Kodland operates in 40 countries and educates over 30,000 students.
Position description:
Delivering engaging and fun lessons based on the programmes and materials provided by us.
Developing teaching skills with the support of Kodland mentors.
Sharing feedback on lessons and materials with the team.
Providing regular and detailed reports on student progress and improving the learning process and children's engagement.
Representing Kodland in a positive, influential, and friendly manner.
Implementing creative ideas to support students.
You have experience in programming or design
You are ready to learn Roblox or Scratch with us
What we offer:
A young, supportive, and friendly team.
Ready-made scripts and materials for all lessons.
Commitment to your personal development through regular training.
Discounts on all our courses for friends and family.
No teaching experience is required, however to be invited for an interview you must complete a digital skills test (which will be sent after applying).
Important:
This is a remote position, so you will need your own laptop, a stable internet connection, and a quiet place to work. After the interview, you will be asked to complete a test. Candidates have the opportunity to learn Scratch and Roblox with us. We offer a B2B contract with the possibility of working as an unregistered sole trader; other available options also include cooperation with the TwójStartup incubator. We invite you to discuss the details during a conversation with our recruiter.
If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.
To learn more about us and the position, click here:
https://www.kodland.org/pl/tutors26
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Senior Engineering Manager , Twilio’s Segment team.
About the job
As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).
Responsibilities
In this role, you’ll:
Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment.
Champion team growth and success, prioritizing mentorship and individual development.
Architect and operate always-available, complex distributed systems in cloud environments.
Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
Advocate for agile processes, continuous integration, and robust automation.
Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
14+ years of engineering experience with a 5+ year proven track record managing software teams.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Proven experience managing multiple workstreams within the team.
Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.
Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
Excellent communication, problem-solving, and operational excellence skills.
Desired:
Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
Expert programming experience in Go or similar object-oriented languages.
Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
Familiarity with AI/ML technologies.
Experience managing and operating AWS infrastructure
Experience working in a geographically distributed team.
Location
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Bybit
Bybit is a leading global cryptocurrency exchange, founded in 2018 by Ben Zhou. Headquartered in Dubai, Bybit has rapidly grown to serve over 80 million users worldwide, making it the world's second-largest crypto exchange by trading volume.
Our mission is to empower individuals and institutions to realize the full potential of crypto and Web3 technologies. Bybit offers a comprehensive suite of trading options, including spot and derivatives trading, as well as innovative products like the Bybit Card and the Bybit Wallet. We are committed to providing a secure, transparent, and user-friendly platform, underpinned by industry-leading security measures and 24/7 customer support.
In 2025, Bybit established its European headquarters in Vienna, Austria, reinforcing its commitment to the European market and regulatory compliance. As first international exchange, we managed to secure the MiCAR license in Austria in May 2025 and have started operations under the fully regulated EU website bybit.eu in July 2025. This strategic move positions Bybit at the heart of Europe, enabling closer collaboration with regulatory bodies and providing enhanced services to its European user base.
This is just the beginning of our journey to become a fully integrated financial platform, offering a diverse multitude of services across the EEA.
About the role and the job scope
Based in our Vienna, Austria headquarters, the MiFID Compliance Officer is a critical regulatory role within our expanding European operations. You will act as the primary legal and compliance expert for investment services, ensuring our platform adheres strictly to European and Austrian capital markets regulations.
Your efforts will directly shape and safeguard our regulatory framework as we expand our service offerings across the EEA. You will be responsible for translating complex regulatory requirements into actionable internal policies, advising leadership, and maintaining the highest standards of market integrity.
Key Responsibilities:
Establish, manage, and continuously improve a robust compliance framework in accordance with MiFID II and the Austrian Securities Supervision Act 2018 (WAG 2018).
Draft, implement, and maintain internal policies, procedures, and controls relevant to the Compliance area.
Act as the subject matter expert on investment services and activities under MiFID II / WAG 2018, providing regulatory guidance to internal teams.
Prepare and deliver clear, actionable reports on compliance topics to senior management and the Board.
Oversee and advise on complaints handling processes, ensuring alignment with relevant regulatory requirements and internal standards.
Monitor regulatory developments in European capital markets and proactively adapt internal frameworks to ensure ongoing compliance.
Why to Join
At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:
Modern Workspace: Work in Austria's tallest office building, offering state-of-the-art facilities and panoramic views of Vienna.
Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
What to bring
Legal Background:
University degree in Law and qualification as a legal professional.
Industry Experience:
at least 5 years of experience in a compliance department at an investment firm, in the capital markets division of a bank, a reputable law firm or regulator.
Policy Expertise:
Profound experience in the preparation and implementation of policies and procedures relevant to the Compliance area.
Regulatory Knowledge:
Deep understanding of investment services and activities under MiFID II / WAG 2018 and the broader regulatory framework.
Framework Management:
Ideally, a proven track record of having successfully established or managed a compliance framework under MiFID II / WAG 2018.
Leadership Communication:
Experienced in senior management reporting and presenting complex compliance topics clearly to executive stakeholders.
Process Oversight:
At least a basic knowledge of complaints handling processes and their associated regulatory requirements.
Languages:
Excellent communication skills with fluency in both
German and English
required.
Join us and be part of shaping the future of finance and technology.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: United States + International (Remote)
GiveWell’s mission is to help people in need as much as we can by researching the most cost‑effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work, which focuses on global health and well-being, is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025. We anticipate our total grantmaking is likely to approach or even exceed $1 billion this year, and we are working toward a future that could be several times that scale. Through years of deliberate groundwork, we’ve been growing our research capacity and scope in order to direct substantially more funding to the most impactful opportunities we can find.
Update: We will stop accepting new applications for this role on November 26, 2026.
The role
Senior Program Officers are the leaders of GiveWell's grantmaking. In this role, you'll take primary responsibility for a significant grantmaking portfolio, setting its strategy and sifting through the many opportunities we could fund to focus on those that matter most. Your decisions will inform the allocation of hundreds of millions of dollars to dozens of grantees. You'll also communicate externally about our work and mentor and advise other members of the team.
You will build and lead a grantmaking portfolio that brings rigor and creativity to GiveWell's hardest funding problems. You'll combine rigorous review of empirical evidence, cost-effectiveness modeling, strong grantee relationships, ground-truthing of how programs are actually delivered, discussions with subject matter experts, understanding of the broader context, and your own judgment to decide what to fund, how to structure it, and when to build something new. In the course of your work, you might approach questions like these:
How should we balance exploring and seeding new, smaller opportunities with funding cost-effective opportunities at scale today?
When the best opportunity doesn't exist yet, how do we create it, whether through co-design, seeding an implementer, or shaping broader incentives?
What is the best direction for our portfolio, and are we correctly prioritizing the programs and grantees we fund?
Where are the highest-impact opportunities to expand the portfolio while improving its cost-effectiveness?
How can we triangulate empirical evidence against expert opinion and other qualitative features, like a grantee's organizational track record?
Do a grantee's reported outputs reflect real coverage, quality, and adherence to evidence-based practices on the ground?
What research can we fund today that could substantially improve our grantmaking five years from now?
How much uncertainty are we willing to accept before making a grant, and which questions do we need to answer first?
Senior Program Officers work closely with
Senior Researchers
, an equivalently-leveled, parallel role on our team. Senior Researchers typically set the research agenda for grantmaking areas and tackle the thorniest, most open-ended questions we face, while Senior Program Officers own the grant and portfolio decisions — deciding what we fund and why, and incorporating Senior Researchers' analysis into their decisionmaking. Senior Program Officers have a research mindset, too: they're comfortable digging into a cost-effectiveness model and forming their own view of the evidence.
Team structure
Our research department is currently organized into eight teams:
Five of the teams (Water, Livelihoods, Nutrition, Malaria, and Vaccines) focus on specific areas of grantmaking.
The New Areas team focuses on interventions in domains that are new to GiveWell.
The Cross-Cutting team focuses on methodological issues, research quality, and other big-picture concerns that cut across all of our research work.
The Commons team provides generalized research support to each of the other teams, including landscaping research, vetting, and publishing.
New Senior Program Officers typically begin on our Cross-Cutting team, where they complete a structured onboarding program with one-on-one feedback on core GiveWell skills like evidence review, cost-effectiveness analysis, and clear research writing. Onboarding usually lasts one to two months.
We generally decide which team a new hire will join by the end of onboarding. Most move onto one of our grantmaking teams (for example, Malaria, Nutrition, Vaccines, or New Areas), and some stay on Cross-Cutting. Placement is based mainly on the research team's needs. In most cases, we won't know at the time of the offer which team someone will join, but if a candidate brings specialized expertise, we may settle on a team sooner. Once placed, team members usually stay on that team long-term.
Team values
We think our research team has unique qualities:
We care deeply and centrally about finding and sharing truth.
Truth-seeking is one of our
core values
. We post
our mistakes
and we prize our team members who keep our culture of free-flowing feedback strong.
We are independent.
We focus 100% on finding the most cost-effective opportunities to save and improve lives. Our researchers assist in communicating our research findings to the public and our donors, and on occasion we provide tailored advice to ultra-high-net-worth donors who want to rely on our expertise to direct their giving—but we never ask our researchers to trade off against honesty, or to hide their real beliefs.
We don’t waste time.
Once it’s clear that a particular research question is unlikely to change our bottom-line funding recommendation, we drop it as quickly as possible. We encourage our research staff to constantly re-evaluate their portfolios and only work on the highest-priority questions.
Lean research team = huge personal impact.
In 2026,
our research team of ~80 people is directing close to 1 billion dollars and we expect grantmaking dollars per research team member to increase in the future.
We work well together.
Our research team is lean because we’re able to attract top-tier people, all of whom complete skills-based assessments before joining our staff. We maintain a high-performing, collegial culture and pay our staff accordingly.
About you
The strongest candidates typically have at least 5-10 years of professional experience, a significant portion of which was in similar or closely-related roles. Many of our senior staff have quantitatively-oriented advanced degrees, but there’s no hard academic requirement — what matters to us is that you’ve used empirical tools to make rigorous, evidence-based decisions under uncertainty, whether you’ve done that in graduate training or hands-on experience.
In addition to relevant experience with the responsibilities listed above, we'll be interested in people with strong track records in any of the following areas:
Funding, building or scaling new programs, initiatives, or organizations.
Using rigorous quantitative analysis and cost-effectiveness modeling to support decisionmaking
Building relationships with diverse stakeholders (you'll work with other funders, research organizations, NGOs, and more, so it will be important for you to have strong skill in this area)
Owning large budgets and/or grant portfolios
Excellent written and verbal communication, with an emphasis on directness and clarity
Setting and iterating on strategy in complex, fast moving environments
It’s a plus, but not required, if you have experience:
Engaging with global health, development, or related fields
Reviewing randomized controlled trials and impact evaluations
Working with governments or multilateral organizations
Gathering first-hand data to inform program design
Managing a variety of grant types, including advocacy and market-shaping initiatives
You can review our staff bios
here
for more practical insight on the backgrounds and experience of our current team.
We expect that people with the soft qualities below will be the most successful and happy on our team. This isn’t a full list, but hopefully it conveys the gist of our team’s professional personality:
GiveWell’s mission and methods are personally energizing—you like our approach to research and you find personal meaning in our story of impact.
You’re abnormally curious—you ask lots of questions, and you’re willing to interrogate others’ work. Your curiosity also extends to your own work—you aren’t defensive when your research comes under scrutiny.
You get things done, and you'll drop what you're doing when something matters more. You drive work to conclusions efficiently, and when the evidence shifts or a higher-value opportunity appears, you’re eager to pivot.
You're entrepreneurial. When you see a gap, you want to fill it, whether that's designing a new program, finding an implementer, or setting up a new kind of funding mechanism. You make bets under uncertainty.
You routinely think about and surface the value judgments, background knowledge, and strategic commitments that undergird your work. You understand the potential effects of mistaken mental models, so you strive to improve yours and your team’s.
You dislike it when people express strong confidence in views that don’t seem to rely on commensurate evidence. You carefully and legibly communicate about your confidence levels.
You appreciate the value of an excellent reputation and strong relationships. You can moderate your directness and intensity when you’re communicating with external folks.
You love a
gnarly problem
. You figure out the most important questions to answer, go deep on the details where they matter (and move on where they don’t), and reassess your mental models based on what you’ve learned.
The details
Compensation:
We set salaries using a location-based tier system. Our pay for this role:
NYC or the San Francisco Bay Area: $308,000.
All other U.S. locations: $280,000.
International: Similar to the “all other U.S. locations” salary, based on historical exchange rates and delivered in locally-denominated currency.
Benefits
: Our
benefits
include:
Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents)
Four weeks of paid time off per year
16 weeks of fully paid parental leave
Ergonomic home workstations or coworking space memberships
Automatic contribution equal to 5% of your gross salary into your 403(b) retirement plan (for U.S. based staff)
Countries we can hire from:
GiveWell is a remote-first organization. However, for the time being, we can only hire within a select number of countries (US, UK, Canada, Switzerland, and Germany). To be considered for a role with GiveWell, you need to already be based in one of those countries or be willing to move to one of them. We expect to expand the list of locations where we can hire over the course of 2027, and our job descriptions always reflect the current status — so we'd encourage you to check back and apply again for a role you're eligible for.
Visa sponsorship:
The US is the only country where visa sponsorship is possible for a number of roles, and it's assessed on a case by case basis. For all other countries, you need to already have work authorization, we cannot sponsor visas.
Why we work this way:
Focusing on countries where we already have tested onboarding processes lets us move candidates through hiring faster and with fewer surprises. Every additional country brings its own labor laws, EOR requirements, and new processes to work through, which slows things down for hiring teams and new colleagues alike. Concentrating our footprint keeps the experience consistent and supports GiveWell’s wider absorption capacity goals.
Flexibility:
We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another.
Travel:
Research team members are sometimes required to attend international site visits and conferences (on average 1-2 per year), with additional travel for those interested in traveling more. Additionally, we strongly encourage staff members to attend annual department retreats and twice-annual whole org visit weeks to bond with other team members and complete in-person work. We'll discuss travel obligations in more detail during late stages of the hiring process, and we’ll accommodate staff who have conflicting obligations.
Start date:
We’d like a candidate to start as soon as possible after receiving an offer, but we’ll offer flexibility for candidates whose personal or professional circumstances require them to moderately delay their start date.
Application deadline:
We don't currently have an application deadline. If that changes, we'll update the posting. We're reviewing applications on a rolling basis, so we recommend applying as soon as possible.
Miscellaneous details:
Please note that our hiring process relies on some (not all) of the same work trials that we use in our Researcher and Senior Researcher roles (including team-specific Senior Researcher postings). If you applied to one of these roles within the last year, you should hold off on applying to others unless our team reaches out directly. If you're interested in multiple roles, please just apply once and note in your application that you'd like to be considered for the other roles, too.
After application review, our hiring process consists of a short application exercise and up to 15 hours of compensated work trials. You can see more details about our hiring process on our
FAQs page
!
We devote significant staff capacity to initial application review, and we respond to all applications as quickly as possible.
We have a strong preference for full-time applicants, but we sometimes consider applications for part-time work on a case-by-case basis. We aren’t interested in reviewing applications for contract or project-based work at this time.
You don't need to submit a cover letter—we rely mainly on your resume and answers to the application questions below when we're making early decisions.
About GiveWell
GiveWell is dedicated to finding and evaluating highly cost-effective global health and development opportunities, and we publish the work, reasoning, and uncertainties behind our funding decisions. Our
giving funds
enable donors to contribute to the most impactful and cost-effective programs our researchers identify.
GiveWell is one of the world’s largest private funders of global development efforts. Trusted annually by tens of thousands of donors, GiveWell searches for highly cost-effective programs that save or improve lives the most. Since 2007, more than 160,000 donors have given over $3.5 billion through GiveWell to the most promising programs its research has identified, which we estimate will save more than
430,000 lives
.
GiveWell is most well-known for recommending a small number of
Top Charities
, which currently support
seasonal malaria chemoprevention
,
insecticide-treated nets
,
vaccine incentivization
, and
vitamin A supplementation
. However, most of our research capacity and grantmaking is devoted to
cost-effective opportunities outside of those programs
.
GiveWell
grants
have:
Helped governments
navigate changes to the funding landscape
and implement high-impact health programs, like
HIV/syphilis screening and treatment
for pregnant people in Zambia and Cameroon.
Sought to scope and scale promising interventions that don’t have clear existing implementers. We are supporting the
Clinton Health Access Initiative’s Incubator
to identify potentially cost-effective interventions and create programs that we would be excited to support in the future. For example, we
funded a program
to prevent tuberculosis among young children in Uttar Pradesh and Bihar, India, that we co-designed with CHAI through the Incubator program.
Provided funding to ensure that programs that recently faced foreign aid funding cuts could continue, like
healthcare support and malnutrition treatment
in northern Cameroon.
Funded program delivery alongside strengthened monitoring and evaluation, as in our grants to support
treatment of clubfoot
and to
evaluate the program
.
Tested our
assumptions and refined our understanding
through further research and data collection, including
improved estimates of disease burden
and studies on
the effect of water chlorination on mortality
and
the impact of a tree-planting program on farmers’ income
.
We make our reasoning public and transparent so others can challenge it (sometimes we even
pay people to point out our errors
). We go to unusual lengths to check our assumptions and assess our impact, including
funding research
to address our uncertainties and gathering
independent monitoring and evaluation data
about the programs we support. We
change
our minds when the evidence demands it. For more about GiveWell, listen to Ezra Klein’s
interview
with GiveWell’s co-founder and CEO Elie Hassenfeld.
Additional information
We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway.
GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records.
By submitting an application, you acknowledge that you have read and consent to GiveWell’s
Privacy Statement for Applicants
. By completing an application exercise, you acknowledge and assent to
GiveWell’s Work Trial Policy
.
Job Description
P.I. Works is the first company in the world to automate the management of a commercial 5G network.
Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed by 87 mobile network operators in 60 countries worldwide.
We are seeking an
Ericsson Principal RNO Consultant
for an onsite or Remote role in the Africa region.
Job Description:
Work closely with customer optimization teams and management for network performance improvement projects
Ability to learn proprietary optimization tool processes and methods and increase customer exposure to products
Perform KPI Trend Analysis and determine performance deviations
Worst Cell Identification and Root Cause Analysis
Perform Parameter Audits and Inconsistency Checks to determine fine-tuning suggestions
Coverage and Footprint Optimization using OSS and DT tools
Data Throughput Troubleshooting and Optimization
Investigate drive test logs for initial tuning, optimization and troubleshooting (analyze call flow and layer3 messages)
Baseband and Radio Resource Capacity Optimization
CSFB, SRVCC optimization, parameter audits inconsistency checks between Radio Access Technologies (2G / 3G / 4G / 5G)
Volte optimization
Perform parametric optimization for effective load balance between LTE Carriers and existing technologies in accordance with operator strategy
Tuning of LTE Radio network features
Understand fundamentals of PCI/RSI Planning and Mobility Robustness Optimization and perform planning and optimization tasks related with these topics
VoLTE Troubleshooting / SIP Analysis
End-user / customer problem investigation
Prepare and issue technical guidelines and results of technical studies
Prepare and issue engineering level and executive-level reports
Liaise with P.I. Works Project Management and the customer to meet the targets of ongoing and future projects
Required Qualifications:
Diploma from Engineering Departments relevant to Mobile Telecommunications
Min 8 years RAN design and optimization experience (LTE /3G/GSM)
Min 3 years (recent) working knowledge and experience in LTE/VoLTE/5G optimization
Radio Network Optimization Experience with Ericsson
Experienced in last Ericsson RAN releases
Must have an excellent customer relationship with both verbal and written communication skills
Project handling experience with tight deadlines will be preferred
Understanding of radio network alarms and their effects
Hands-on experience in trace analysis is required
Very good knowledge on 5G/4G/3G/2G key performance indicators (KPIs) for both OSS and Drive Test
Strong experience with Multi-Carrier - Multi-Band networks
Focusing on user perceived quality (not only KPIs)
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
- Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
- Experience with Salesforce and Catalyst, are preferred, but not required.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION RANGE
$125,000 - $145,000 OTE
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote
Workplace: Remote
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Design is core to how we build products at Ramp. We're hiring a recruiter to help shape the team that will be responsible for it.
You'll partner with design leadership to hire across Product Design, Design Engineering, and Brand Design. You'll lead searches from inception to close, helping teams identify, assess, and hire exceptional designers.
The best designers are rarely on the market. A big part of the job is fostering relationships before someone starts their job search: through events, referrals, and ongoing engagement with the design community. You'll help Ramp stay connected to talent and cultivate the networks that drive future hiring.
WHAT YOU’LL DO
- Own full-cycle recruiting across Product Design, Design Engineering, and Brand Design
- Partner with design leadership to define hiring needs, align on candidate profiles, and calibrate talent across a range of design disciplines
- Identify and engage talent through X, portfolio sites, and other industry channels
- Build relationships with designers through referrals, events, and ongoing engagement with the design community
- Partner with our Design Program Manager and design team to strengthen Ramp's presence in the industry
- Improve how we hire by refining processes, leveraging new tools, and raising the quality of design recruiting at Ramp
WHAT WE’RE LOOKING FOR
- 5+ years of recruiting or sourcing experience, including experience hiring for Design roles
- Strong understanding of what differentiates great design talent
- Exceptional relationship-building skills and a track record of earning trust with candidates, hiring managers, and senior leaders
- Strong judgment, attention to detail, and operational rigor
- An experimental mindset and a willingness to try new approaches to find, engage, and hire great talent
- Experience using AI throughout the recruiting workflow to improve sourcing, candidate engagement, and execution
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Poland; Georgia; Serbia
Workplace: Remote
About Samsung Food (Whisk)
At Samsung Food (you might know us as Whisk), we are pioneering the future of everyday care and health — helping individuals and families around the world live better through connected, proactive, and personalized experiences. Our mission is to connect food, health, and home across the Samsung ecosystem, turning data from your devices into personalized guidance that supports you and your loved ones.
We work at the intersection of AI, nutrition, behavior change, and digital health. The Samsung Food app was included in Google Play’s Best of 2020 Everyday Essentials list, has been regularly featured on the Apple App Store, and was nominated for a 2021 Webby Award. We’ve also launched Vision AI, which recognises food and meals using our global Food Genome, and developed deep integrations with Samsung Health and SmartThings.
We are a remote-first team of more than 100 people in over 30 countries, united by our commitment to innovation and impact. As part of Samsung Electronics, we combine the agility of a startup with the scale of the world’s largest consumer electronics company. Join us and help build technology that improves daily life for tens of millions of people across phones, wearables, TVs, and kitchen appliances in the years to come.
Learn https://samsungfood.com/working-at-samsung-food/ more about how we’ve shaped a high-performing global team over the past 14 years.
About the role
We’re looking for a Senior Quality Engineer to embed within a cross-functional squad and ensure that quality is built into the product from the outset and consistently delivered through modern engineering practices.
We are evolving toward a model where teams own quality and testing is integrated into development. This role is central to establishing how this is implemented and scaled across teams.
You will work upstream in planning and design, shape how testing is approached, and ensure that teams implement quality in a scalable and maintainable way
Responsibilities
- Own the quality approach within your squad, defining testing strategy based on product risk, system complexity, and delivery goals
- Drive quality upstream by working closely with Product and Engineering during scoping and refinement to ensure requirements are testable and well-defined
- Enable teams to own testing by guiding engineers in designing and implementing automated tests across different layers and ensuring testing is integrated into development workflows
- Shape how automation is implemented by defining testing patterns, boundaries, and contracts, ensuring automation is structured and maintainable
- Contribute hands-on where needed through exploratory testing in complex or high-risk areas and closing critical gaps pragmatically
- Ensure effective use of tooling and platform capabilities by driving adoption of shared frameworks, CI/CD practices, and quality standards
- Provide clear visibility into quality by surfacing risks, trade-offs, and coverage gaps to support informed decisions
- Contribute beyond your team by sharing practices and helping raise overall quality maturity across teams
Required Qualifications
- 5+ years of experience in Quality Engineering or QA within cross-functional teams
- Experience working on complex systems (e.g. APIs, distributed systems, or multi-layer applications)
- Strong understanding of testing across different levels (unit, integration, end-to-end)
- Practical experience with test automation and how it fits into modern development workflows
- Experience working in environments where teams own testing and quality
- Ability to guide teams on structuring test coverage and making pragmatic quality decisions
- Experience working with CI/CD and continuous delivery environments
- Strong communication skills and ability to influence engineers and product stakeholders
- Sound judgment in balancing quality, speed, and risk
Nice to have
- Experience building or maintaining automated test suites
- Familiarity with modern testing frameworks and tooling (e.g. Playwright, Cypress, REST-assured, Postman or similar)
- Experience integrating tests into CI/CD pipelines
- Exposure to test data management, mocking, or service virtualization
- Working knowledge of a programming or scripting language (e.g. JavaScript, TypeScript, Python)
- Experience working in cloud-based or distributed environments
How We Work
- Teams own quality
- Testing is integrated into development, not a separate phase
- Automation is a means to scale, not an end in itself
- Platform teams provide tooling and infrastructure; squads apply it
- Quality is driven by engineering discipline and product understanding
- We are exploring AI-assisted and agentic approaches to testing and quality as part of evolving how quality is engineered
What We Offer
- Contract-based, full-time role (40 hours/week, depending on workload) with a long-term commitment.
- 100% remote work.
- Join a supportive and dynamic team. In 2024, Samsung Food was recognized as a Most Loved Workplace® by the Best Practice Institute (BPI) for our outstanding team culture.
Location: Miami, United States
Workplace: hybrid
Location:
Miami, FL
Work Model:
Hybrid (regular attendance in the Miami office approximately 1–2 days per week, subject to business needs)
Level:
Senior Individual Contributor
Experience:
Minimum 5 years of relevant compliance experience
About The Role:
Paysend is seeking an experienced Senior Compliance Analyst to support its North American Compliance Program across both the United States and Canada.
Operating within the second line of defense, the Senior Compliance Analyst will play a critical role in supporting the Company's regulatory compliance, financial crime compliance, regulatory reporting, examination readiness, remediation management, compliance monitoring, and risk management activities. The role will support compliance with applicable U.S. and Canadian regulatory requirements, including the Bank Secrecy Act (BSA), USA PATRIOT Act, FinCEN regulations, OFAC sanctions requirements, state money transmission laws, FINTRAC requirements, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), the Retail Payment Activities Act (RPAA), and sponsor-bank oversight obligations.
The successful candidate will act as an initiative owner for key compliance deliverables and remediation workstreams, helping ensure that Paysend maintains an effective, scalable, and sustainable compliance framework capable of withstanding regulatory review as the business continues to grow across North America.
The role requires strong analytical skills, regulatory knowledge, investigative capabilities, sound judgment, and the ability to operate independently in a fast-paced fintech environment.
What You'll Do (Responsibilities):
Financial Crime Compliance
• Review and investigate transaction monitoring alerts, sanctions screening alerts, unusual activity referrals, and escalated compliance cases.
• Conduct risk-based investigations using customer, transaction, behavioral, geographic, and typology data to identify suspicious activity and determine appropriate disposition in accordance with internal policies and regulatory requirements.
• Escalate potential AML, fraud, sanctions, or regulatory concerns as appropriate and maintain complete documentation supporting investigative conclusions.
• Prepare and support Suspicious Activity Reports (SARs), continuing activity reviews, and other regulatory reporting obligations while ensuring adherence to regulatory deadlines and internal service standards.
• Support sanctions compliance activities, including OFAC screening reviews, true-match analysis, reporting, testing, tuning, and control validation.
Regulatory Compliance & Governance
• Support compliance with applicable U.S. and Canadian regulatory requirements, including money transmission, AML/ATF, sanctions, payment services, licensing, and sponsor-bank obligations.
• Assist with the development, implementation, and maintenance of compliance policies, procedures, controls, regulatory inventories, compliance calendars, and change management initiatives.
• Support preparation and submission of regulatory reports, filings, licensing activities, and sponsor-bank compliance reporting requirements.
Canadian Compliance Support
• Support the Canadian AML/ATF Compliance Program, including FINTRAC reporting, customer due diligence, enhanced due diligence, sanctions compliance, and policy maintenance activities.
• Support implementation and ongoing maintenance of the Retail Payment Activities Act (RPAA) compliance framework, including operational risk management, issue tracking, corrective actions, and regulatory evidence management.
Regulatory Examinations, Audits & Remediation
• Support regulatory examinations, audits, independent reviews, sponsor-bank reviews, and network assessments by coordinating information requests, documentation, and regulatory responses.
• Assist with remediation activities, Management Action Plans (MAPs), corrective action tracking, validation, and closure of regulatory, audit, and independent review findings.
Compliance Monitoring, Testing & Risk Management
• Execute compliance monitoring, testing, and quality assurance reviews across AML, sanctions, investigations, regulatory reporting, and broader compliance activities.
• Assess control effectiveness, identify emerging regulatory, financial crime, fraud, and operational risks, and recommend enhancements to systems, controls, procedures, and workflows.
• Support compliance metrics, management reporting, governance reporting, and enterprise risk assessment activities.
Regulatory Requests & Cross-Functional Collaboration
• Support responses to regulatory inquiries, subpoenas, requests for information (RFIs), law enforcement requests, and 314(a)/314(b) information-sharing activities.
• Partner with Compliance, Risk, Fraud, Operations, Product, Legal, Customer Support, and Technology teams to implement compliance initiatives, communicate risks and findings, and support business growth while maintaining regulatory compliance.
What You’ll Need To Be Successful In This Role:
Bachelor's degree in Business, Finance, Accounting, Criminal Justice, Law, Compliance, Risk Management, or a related field.
Minimum 5 years of experience in AML/BSA, sanctions, financial crime compliance, regulatory compliance, compliance monitoring, or risk management.
Experience working within a fintech, payments, remittance, money services business (MSB), bank, or regulated financial services environment.
Experience conducting investigations, sanctions reviews, and regulatory reporting activities.
Experience supporting regulatory examinations, audits, independent reviews, or remediation programs.
Strong understanding of risk-based compliance frameworks and financial crime compliance controls.
Skills & Competencies
Strong analytical and investigative capabilities.
Excellent written communication and report-writing skills.
Ability to prepare regulator-defensible documentation.
Strong organizational and project management skills.
Ability to manage multiple priorities and deadlines simultaneously.
Sound judgment and risk-based decision-making abilities.
Strong attention to detail and quality standards.
Ability to work independently with limited supervision.
Ability to influence stakeholders and drive remediation initiatives to completion.
Work Authorization
Applicants must be legally authorized to work in the United States at the time of application and throughout employment. Visa sponsorship is not available for this position.
Reasonable Accommodation
Paysend is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process and employment. Applicants requiring accommodation to participate in the application or interview process should contact the Talent Acquisition team.
Equal Employment Opportunity
Paysend is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status where protected by law, or any other characteristic protected by applicable federal, state, or local law.
Additional Information
Employment with Paysend is contingent upon successful completion of applicable pre-employment screening, which may include employment verification, education verification, reference checks, and background screening, where permitted by applicable law.
Personal information submitted during the recruitment process will be processed in accordance with applicable privacy laws and Paysend's Applicant Privacy Notice.
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the Role
We are seeking a Construction Project Manager to lead the delivery of mission-critical data center projects from preconstruction through commissioning and turnover. This is an owner-side role responsible for managing scope, schedule, budget, quality, and safety across ground-up builds, expansions, and fit-outs of critical facilities. You will be the primary point of accountability for general contractors, design teams, commissioning agents, and equipment vendors, ensuring facilities are delivered on an aggressive speed-to-market timeline without compromising reliability.
What You'll Do
Lead end-to-end project delivery for data center construction, owning cost, schedule, scope, quality, and safety from site selection support and preconstruction through Level 5 commissioning and operational handover.
Manage general contractors, architects, MEP engineers, and specialty subcontractors, holding the project team accountable to contractual milestones and design intent.
Drive coordination of mechanical, electrical, and plumbing systems — including utility power and substations, switchgear, UPS, generators, and air- and liquid-cooling infrastructure — recognizing that power and cooling drive the critical path.
Develop and maintain integrated project schedules, identify critical-path risks early, and implement recovery plans to protect on-time, on-budget delivery.
Manage project budgets, change orders, contingency, and forecasting; review pay applications and validate work in place.
Own the commissioning process in partnership with the CxA, ensuring scripts, levels (L1–L5), and acceptance criteria are met before energization and turnover to operations.
Enforce a strict safety culture, including the specific hazards of working in and around energized electrical environments and live critical facilities.
Provide clear, regular reporting to leadership on schedule, budget, risk, and key decisions.
Manage long-lead equipment procurement and vendor coordination, mitigating supply-chain risk on generators, switchgear, chillers, and cooling units.
Support due diligence on site selection, including utility power availability, fiber, water, and constructability factors.
What You'll Bring
7+ years of construction project management experience, with at least 3 years delivering data centers or comparable mission-critical / critical-environment facilities (hospitals, semiconductor fabs, pharma, or large-scale industrial).
Direct working knowledge of data center MEP systems: power distribution, redundancy topologies (N+1, 2N), UPS, generators, and air and liquid cooling.
Familiarity with the commissioning process and Uptime Institute Tier standards.
Demonstrated ability to manage multimillion-dollar budgets and complex, schedule-driven projects with multiple stakeholders.
Strong command of project controls, scheduling software (P6 or MS Project), and construction management platforms (Procore or similar).
Excellent contractor and vendor management skills, with the ability to hold teams accountable while maintaining productive relationships.
Bachelor's degree in Construction Management, Engineering, Architecture, or a related field — or equivalent field experience.
Willingness to travel to and be on-site at project locations as required.
Nice to Have
Experience delivering for hyperscale or colocation clients.
Exposure to liquid-cooling deployments and high-density rack environments.
PMP, CCM, or relevant OSHA certifications.
Experience managing projects in greenfield or speculative-build environments.
Why This Role Matters
The work you deliver is the physical backbone of cloud and AI infrastructure. These facilities have to be built fast, built right, and run without interruption — and the project manager is the single person who makes all of that come together.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Role
We are seeking a highly organized and detail-oriented People Systems Project Manager with strong experience in HR systems, HR operations, and process optimization. This role will support the growth and scalability of the People function by leading HR systems implementations, integrations, and workflow improvements.
The ideal candidate combines HRIS expertise with operational HR knowledge and understands how technology capabilities align with real-world People processes. Experience within HR Operations, HRBP functions, or People Systems is highly valued.
Reporting Line
This role reports directly to the Head of Projects and Programs (Enterprise Technologies), with a dotted-line reporting relationship to the Head of People Systems.
The People Systems team owns the strategy and governance for core HR platforms, while this role is responsible for project execution, delivery, and driving scalable process improvements in partnership with HR stakeholders.
Key Responsibilities:
Lead HR systems and process improvement projects from planning through rollout
Partner with People Operations, HRBPs, and Operations teams to optimize workflows and system usage
Translate HR business requirements into scalable system solutions and process documentation
Drive implementation and optimization of HRIS workflows, automations, and integrations
Use project management tools (e.g., Jira) to manage timelines, priorities, and reporting
Identify opportunities for process simplification, automation, and standardization
Ensure data accuracy, governance, and compliance across People systems
Manage stakeholder communication, expectations, and adoption across projects
Required Qualifications:
Strong experience with HRIS platforms and People systems
Background in HR Operations, HRBP, People Systems, or related functions
Experience managing HR systems implementations or transformation projects
Strong understanding of employee lifecycle processes and HR workflows
Ability to balance business needs with system capabilities and scalability
Excellent project management, organizational, and stakeholder management skills
Nice to Have:
Experience with platforms such as Workday, HiBob, BambooHR, or SuccessFactors
Familiarity with Jira or similar project management tools
Experience with workflow automation and process optimization initiatives
PMP, Scrum Master, or HRIS-related certifications
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
leadRelocation support to Cyprus (Limassol), including visa and housing assistance (this is an on-site position)
УдалённоseniorRemote Roles - APAC
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