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Location: Brazil; Poland; Argentina; Colombia Workplace: Remote Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes. Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively. We are looking for a Forward Deployed Engineer to work directly with clients on high ambiguity GenAI, agentic AI and AI-enabled workflow transformation initiatives. This role is designed for someone who can operate at the intersection of customer discovery, hands-on engineering, solution architecture, early delivery and production adoption. You will work closely with client stakeholders and users to uncover the real operational problem, build thin end-to-end solutions with real systems and data, validate feasibility, shape the delivery path and stay involved through MVP or first production release to assure alignment with expected outcome. ROLE MISSION Your mission is to turn ambiguous customer problems into validated, production-grade AI solutions. You will help Solvd move from “we can build this” to “we have proven this works in the customer’s real operating environment.” You will bridge presales, discovery, prototyping and delivery, while converting field learnings into solution blueprints and service accelerators. YOUR RESPONSIBILITIES - Lead discovery and solution shaping for GenAI / Agentic AI initiatives, working directly with client stakeholders, users and technical teams to understand workflows, systems, data and business constraints. - Drive early-stage opportunities partnering with account executives, product analysts and technology SMEs to prototype, define scope, implementation roadmap and effort estimates. - Translate ambiguous business problems into validated AI solution designs covering model strategy, data access, orchestration, tool use, integration patterns and production constraints. - Build proof-of-concepts fast, prioritizing speed and impact over perfect design, technical spikes to validate architectural assumptions using real or representative systems and data. - Evaluate and select appropriate AI frameworks, platforms and tools, including LLMs, vector databases, orchestration frameworks, cloud AI services and agentic tooling. - Present, defend and explain complex AI, architecture and delivery concepts in simple, practical terms for both business and technical stakeholders. - Stay involved through MVP or first production release to preserve context, support delivery teams and validate that the solution works in the customer’s operating environment. - Define evaluation criteria for AI quality and business impact, including accuracy, groundedness, tool-call correctness, latency, cost, adoption and workflow effectiveness. - Ensure proposed solutions adhere to security, compliance, Responsible AI, observability and production-readiness principles. - Convert field learnings into reusable Solvd assets, including solution blueprints, evaluation frameworks and service accelerators. OUR REQUIREMENTS - A seasoned hands-on technical leader who has evolved from full-stack or server-side software engineering into the GenAI and agentic AI domain. - Experienced in designing, prototyping and integrating systems that combine LLMs, agentic frameworks, enterprise data and business workflows. - Proficient at combining established engineering patterns with emerging AI capabilities to deliver reliable, production-ready solutions. - Skilled in guiding teams and clients through ambiguity - able to prototype rapidly, validate assumptions and converge toward delivery-ready designs. - Comfortable engaging with executives, product teams, operational users and engineers alike, translating complex AI concepts into clear, actionable solution narratives. - Pragmatic, curious, collaborative and obsessed with customer problem — equally focused on technical soundness, business value, user adoption and delivery readiness. - 8+ years of experience in IT, including strong experience in software design and engineering. - 2+ years of hands-on experience architecting or building GenAI or agentic AI systems using modern LLM ecosystems, such as OpenAI, Anthropic, Gemini, Azure AI or AWS Bedrock. - Experience supporting presales solutioning, discovery, prototyping or early delivery for AI engagements. - Strong understanding of LLM orchestration, retrieval-augmented generation, vector databases, prompt engineering and tool-calling patterns. - Understanding of cost modeling for AI workloads, including token usage, inference scaling and hosting models. - Proficiency with at least one major cloud platform, such as AWS, Azure or GCP, and its AI/ML service offerings. - Demonstrated experience leading technical discussions with both engineering and non-technical stakeholders in presales, discovery or early delivery phases. - Strong command of software engineering fundamentals, API design, integration patterns and production-readiness practices. - Knowledge of modern software delivery practices, including CI/CD, containerization, observability and DevSecOps. - Excellent communication, presentation and documentation skills, with the ability to articulate complex solutions clearly and persuasively. OPTIONAL - Prior experience as a Forward Deployed Engineer, Field Engineer, staff engineer, solution architect or technical product lead. - Prior experience with traditional AI/ML systems, including model training, MLOps, data pipelines or feature stores. - Familiarity with frameworks for agentic or multi-component AI pipelines. - Exposure to Responsible AI, data privacy and governance frameworks. - Hands-on experience with Databricks or Snowflake. - Experience creating reusable solution blueprints, evaluation frameworks or technical accelerators. - Industry-recognized cloud and AI certifications from Anthropic, AWS, Azure or Google. When you join Solvd, you'll… - Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation. - Be part of a global team with equal opportunities for collaboration across continents and cultures. - Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. Ready to make an impact? If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together. Solvd is an equal opportunity employer.

Location: United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ The Role We are seeking a Senior Manager, Sales Operations to join our Revenue Operations team in a critical leadership capacity. This is a player-coach role designed for a deeply technical Sales Ops expert who thrives on both strategic execution and people development. You will serve as the ultimate go-to subject matter expert for all things Sales Ops infrastructure, including architecting our territory design, segmentation models, quota models and annual planning frameworks, while simultaneously leading and scaling a high-performing team. Initially managing a team of two, with further headcount planned as Docker grows, you will balance executive partnership with technical execution. You will run the strategic vision, coach your team to execute flawlessly, and step into the trenches yourself to solve our most complex operational challenges. An ideal candidate brings deep Sales Operations experience in a high-growth SaaS environment, strong command of our core tooling, and a track record of leading transformational operational change. This role reports to the Senior Director of Sales Operations. _______________________________________________________________________ RESPONSIBILITIES Sales Ops Architecture & Planning Execution - Drive the end-to-end execution of core Sales Operations, translating the overarching GTM strategy into tactical territory designs and segmentation models - Architect and build the operational models for annual and quarterly planning cycles, including territory routing (ETM), segmentation updates, and quota allocation - Own the management, administration, and execution of quota frameworks, and assist with compensation plan design for the direct sales & GTM organization - Take full ownership of complex operational initiatives, managing the lifecycle from scoping and business requirements through to deployment and post-launch optimization - Own and update the Sales Rules of Engagement and account engagement models to ensure seamless, frictionless deal flow and pipeline integrity - Own key tools within the Sales technology stack, managing vendor relationships, budgets, and roadmaps Operational Collaboration & Tech Optimization - Serve as the trusted daily operational partner to senior Sales leaders, proactively identifying areas for improvement and executing process enhancements - Collaborate closely with the Senior Director of Sales Operations and GTM ops leaders (CS, SE, Channel, Renewals) to ensure Sales Ops execution aligns seamlessly with the broader revenue ecosystem - Maximize the efficiency and roadmap of the core sales technology stack (Salesforce, Clari, Outreach, etc.) to optimize the sales cadence - Partner with Business Systems to design, test, and deploy scalable tech solutions Team Leadership - Directly manage, mentor, and develop a team of Sales Operations professionals (initially 2 direct reports) - Establish team operating cadences, manage workload capacity, and instill a culture of high ownership, precision, and operational excellence - Coach your team on advanced problem-solving, data integrity, and stakeholder communication, acting as a force multiplier for their career growth _______________________________________________________________________ QUALIFICATIONS - 6+ years of experience in Sales Operations, ideally within a high-growth SaaS or software company - 2+ years of people management or team leadership experience, with a demonstrated track record of coaching and developing team members - Hands-on experience of core Sales Ops planning, specifically territory routing, Enterprise Territory Management (ETM), segmentation modeling, and quota allocation - Proven project management skills, with experience owning complex operational initiatives across their entire lifecycle (from business requirements to post-launch optimization) - Technical expertise with core sales technology infrastructure, including Salesforce, Clari, Outreach, and LinkedIn Sales Navigator - Strong analytical and financial acumen required to manage vendor budgets, software roadmaps, and data modeling tasks - Exceptional communication and stakeholder management skills, with the confidence to advise senior sales leadership and collaborate with cross-functional GTM operations peers - Highly organized with an eye for data integrity, process precision, and documentation _______________________________________________________________________ WHAT TO EXPECT FIRST 30 DAYS - Immerse yourself in Docker’s direct sales motion, existing territory models, current sales technology stack and existing Sales Ops processes - Assume direct management of your team, establishing regular 1-on-1 cadences to understand their current workloads, skills, and professional development goals - Build strong baseline relationships with your core sales leadership partners, and GTM ops leaders (CS, SE, Channel, Renewals) - Review current processes, systems, and metrics to form an independent point of view on highest-impact opportunities FIRST 60 DAYS - Establish your position as the go-to expert for sales leadership regarding tactical operational questions, territory updates, and cadence execution - Take full ownership of the sales tech stack, including active vendor relationships, roadmaps, and budget lines - Optimize team capacity by refining operating cadences and shifting immediate execution workloads to your team, stepping in to coach them through complex roadblocks - Partner with Business Systems to get involved in open projects FIRST 90 DAYS - Drive the preparation and operational execution for the upcoming quarterly or annual sales planning cycles (territories, quotas, segmentation) - Achieve full oversight of the Sales Ops team's output, ensuring high-quality, precise delivery across all direct sales workstreams - Be recognized across Docker as both an indispensable technical anchor for Sales Operations and an impactful manager developing the next generation of operational talent Visa sponsorship: Not available for this role. _______________________________________________________________________   COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. United States: $128.1K – $200K base ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: France WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. WHAT YOU'LL DO STRATEGIC CUSTOMER PARTNERSHIP: - Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions - Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives - Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints - Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction - Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes AI ADOPTION & IMPLEMENTATION LEADERSHIP: - Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling - Lead secure AI implementation projects in complex French government environments, including sensitive systems and on-premises deployments - Navigate the unique challenges of French public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes (marchés publics), and regulatory compliance requirements - Create and execute change management strategies to drive user adoption and value realization across diverse government workforces - Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value - Drive contract renewals and account growth by consistently delivering value and building trusted relationships CUSTOMER ADVOCACY & PRODUCT INFLUENCE: - Serve as the voice of the French public sector customers within Cohere, advocating for features and capabilities that address government-specific needs - Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, French language support, and ethical AI - Contribute to the development of French public sector-specific offerings, implementation playbooks, documentation, and best practices - Share customer insights to inform Cohere's French public sector go-to-market strategy and positioning - Represent Cohere at French government forums, working groups (groupes de travail), roundtables, and industry events YOU MAY BE A GOOD FIT IF: REQUIRED EXPERIENCE: - 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts - At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines - Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments - Experience developing and executing customer success strategies, QBRs, and executive engagement programs - Deep understanding of how French government organizations evaluate, procure (following Code des marchés publics), implement, and govern technology solutions - Active Confidentiel-Défense or higher security clearance (mandatory) - Fluent French language proficiency—essential for working across the French public sector FRENCH PUBLIC SECTOR & GOVERNMENT ACUMEN: - Comprehensive knowledge of the French public sector ecosystem: central ministries, regional governments (régions), departmental authorities (départements), public enterprises, and critical infrastructure - Knowledge of relevant legislation and frameworks: RGPD, loi Informatique et Libertés, ANSSI standards, accessibility standards - Experience with French government cloud strategies and security frameworks: France Cloud, Souveraineté numérique NICE TO HAVE: - 3+ years specifically managing GenAI, LLM, or conversational AI implementations - Experience with specific French public sector digital transformation initiatives: France Relance, France 2030 - Direct experience working with French defense, intelligence, public safety, or national security organizations - Background in management consulting, systems integration, or digital transformation consulting for French public sector clients FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Canada Remote; Toronto, Canada Workplace: Remote ABOUT FINNI HEALTH Finni Health is building the operational and technology infrastructure that powers the next generation of behavioral healthcare. We partner with ABA clinic owners to help them build thriving practices while improving access to care for children and families.We provide the infrastructure for BCBAs to actually do it - credentialing, payer contracting, revenue cycle, HR, compliance, and the software that ties it together - so they can focus on delivering care to kids with autism instead of fighting insurance companies. Since launching, Finni has grown 400%+ while approaching profitability and is backed by world-class investors including General Catalyst. About the Role Payroll is one of the most important promises we make. Every pay cycle, more than 1,000 W-2 employees across multiple states - plus the practice owners we serve - count on being paid accurately and on time. As our Payroll Manager, you will own that promise end to end. You will run payroll in Rippling, manage Finni's payroll-tax accounts, oversee Rippling's filings and payments, lead payroll-related reconciliations and audits, and build the scalable, AI-enabled processes that let the payroll function grow as fast as the business does. This is a high-ownership role on our Finance & Operations team, with direct visibility into how a fast-scaling healthcare company runs. Candidates may live in the United States or Canada, but substantial hands-on U.S. multi-state payroll experience is required. What You'll Do Payroll Operations & Compliance • Own scheduled and off-cycle payroll runs in Rippling for 1,000+ W-2 employees across multiple states - validating timekeeping, compensation changes, garnishments, deductions, and final pay each cycle • Perform pre- and post-payroll reviews, variance analysis, and funding validation; reconcile payroll to bank, tax, benefits, retirement-plan, and general-ledger records • Administer approved payments to practice owners and other nonemployees, supporting year-end information reporting (Forms 1099) • Manage our federal, state, and local payroll-tax accounts - registrations, closures, SUI rates, filing frequencies, and authorizations - as we enter new states • Oversee filings and payments completed by Rippling, and drive tax notices, amendments, penalties, and credits to documented closure • Lead quarter-end and year-end activities (Forms 941 and 940, W-2/W-3, applicable Forms 1099), and serve as the primary escalation point for employee and practice-owner payroll questions Reconciliations & Audits • Lead recurring insurance reconciliations, matching carrier invoices against enrollments, employee deductions, and employer contributions so we are charged exactly what we owe • Own 401(k) reconciliations - deductions, contributions, loan repayments, recordkeeper funding - and support annual testing, Form 5500 preparation, and the independent plan audit • Coordinate annual workers' compensation premium audits, preparing payroll exposure by state, location, and classification code, and drive findings to resolution with Finance, People Operations, brokers, and carriers Systems, AI & Automation • Serve as Finni's Rippling system owner - configurations, permissions, reporting, internal controls, role-based access, and audit-ready records • Build the payroll knowledge base into the company's single source of truth: policies, state requirements, and standard operating procedures • Design and deploy agentic AI workflows that answer routine payroll questions automatically and route sensitive, employee-specific cases for human review • Automate recurring work - agency notice triage, reconciliations, audit prep, reporting - so payroll scales without scaling headcount, and track accuracy, timeliness, and open-notice counts to prove it What You Bring • 4+ years of hands-on U.S. payroll experience, including 2+ years independently owning full-cycle, multi-state payroll for 500+ W-2 employees (1,000+ strongly preferred) • Deep command of federal, state, and local payroll tax - SUI, wage-and-hour, garnishments, final pay, year-end reporting - with direct experience maintaining state tax accounts, overseeing provider-filed returns, and resolving agency notices • Experience with quarter-end and year-end processing, payroll accounting, internal controls, and general-ledger reconciliation • Hands-on experience with benefits, 401(k), and workers' compensation reconciliations or audits • Rippling or another modern payroll and HRIS platform, plus advanced Excel or Google Sheets and confidence with large payroll datasets • Demonstrated use of AI or automation tools to build something that shipped - a knowledge base, workflow, bot, or script that other people actually use • Based in the United States or Canada, able to work core U.S. business hours and meet firm payroll deadlines Who You Are • Relentless about accuracy. You reconcile, you double-check, and you find the error before anyone else does. • You'd rather build the system than run the errand. Handed a manual process, your instinct is to document it, then automate it. • You close loops. An open agency notice bothers you until it's resolved. You chase things down rather than logging them and moving on. • You operate without a playbook. We're growing fast and entering new states. You're comfortable being the person who figures it out - and then writes it down so the next person doesn't have to. Nice to Have • Direct Rippling administration or implementation experience • Healthcare, ABA, multi-clinic, multi-entity, or large hourly-workforce experience • Experience with practice-owner or other nonemployee payment programs at scale • Certified Payroll Professional (CPP) designation • Experience building knowledge bases, workflow automation, or AI-enabled tools in a payroll or finance context Why Finni • Own and shape a mission-critical function end to end at a high-growth company backed by General Catalyst and approaching profitability • Build a modern, AI-first payroll operation - the processes you design will define how we scale • Work with meaningful autonomy and direct exposure to company leadership • Help provider-led ABA practices grow and deliver exceptional care to families Finni Health is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law. Reasonable accommodations are available throughout the hiring process

Location: US Remote Workplace: Remote ABOUT FINNI HEALTH Finni Health is building the operational and technology infrastructure that powers the next generation of behavioral healthcare. We partner with ABA clinic owners to help them build thriving practices while improving access to care for children and families.We provide the infrastructure for BCBAs to actually do it - credentialing, payer contracting, revenue cycle, HR, compliance, and the software that ties it together - so they can focus on delivering care to kids with autism instead of fighting insurance companies. Since launching, Finni has grown 400%+ while approaching profitability and is backed by world-class investors, including General Catalyst. About the Role Payroll is one of the most important promises we make. Every pay cycle, more than 1,000 W-2 employees across multiple states - plus the practice owners we serve - count on being paid accurately and on time. As our Payroll Manager, you will own that promise end to end. You will run payroll in Rippling, manage Finni's payroll-tax accounts, oversee Rippling's filings and payments, lead payroll-related reconciliations and audits, and build the scalable, AI-enabled processes that let the payroll function grow as fast as the business does. This is a high-ownership role on our Finance & Operations team, with direct visibility into how a fast-scaling healthcare company runs. Candidates may live in the United States or Canada, but substantial hands-on U.S. multi-state payroll experience is required. What You'll Do Payroll Operations & Compliance • Own scheduled and off-cycle payroll runs in Rippling for 1,000+ W-2 employees across multiple states - validating timekeeping, compensation changes, garnishments, deductions, and final pay each cycle • Perform pre- and post-payroll reviews, variance analysis, and funding validation; reconcile payroll to bank, tax, benefits, retirement-plan, and general-ledger records • Administer approved payments to practice owners and other nonemployees, supporting year-end information reporting (Forms 1099) • Manage our federal, state, and local payroll-tax accounts - registrations, closures, SUI rates, filing frequencies, and authorizations - as we enter new states • Oversee filings and payments completed by Rippling, and drive tax notices, amendments, penalties, and credits to documented closure • Lead quarter-end and year-end activities (Forms 941 and 940, W-2/W-3, applicable Forms 1099), and serve as the primary escalation point for employee and practice-owner payroll questions Reconciliations & Audits • Lead recurring insurance reconciliations, matching carrier invoices against enrollments, employee deductions, and employer contributions so we are charged exactly what we owe • Own 401(k) reconciliations - deductions, contributions, loan repayments, recordkeeper funding - and support annual testing, Form 5500 preparation, and the independent plan audit • Coordinate annual workers' compensation premium audits, preparing payroll exposure by state, location, and classification code, and drive findings to resolution with Finance, People Operations, brokers, and carriers Systems, AI & Automation • Serve as Finni's Rippling system owner - configurations, permissions, reporting, internal controls, role-based access, and audit-ready records • Build the payroll knowledge base into the company's single source of truth: policies, state requirements, and standard operating procedures • Design and deploy agentic AI workflows that answer routine payroll questions automatically and route sensitive, employee-specific cases for human review • Automate recurring work - agency notice triage, reconciliations, audit prep, reporting - so payroll scales without scaling headcount, and track accuracy, timeliness, and open-notice counts to prove it What You Bring • 4+ years of hands-on U.S. payroll experience, including 2+ years independently owning full-cycle, multi-state payroll for 500+ W-2 employees (1,000+ strongly preferred) • Deep command of federal, state, and local payroll tax - SUI, wage-and-hour, garnishments, final pay, year-end reporting - with direct experience maintaining state tax accounts, overseeing provider-filed returns, and resolving agency notices • Experience with quarter-end and year-end processing, payroll accounting, internal controls, and general-ledger reconciliation • Hands-on experience with benefits, 401(k), and workers' compensation reconciliations or audits • Rippling or another modern payroll and HRIS platform, plus advanced Excel or Google Sheets and confidence with large payroll datasets • Demonstrated use of AI or automation tools to build something that shipped - a knowledge base, workflow, bot, or script that other people actually use • Based in the United States or Canada, able to work core U.S. business hours and meet firm payroll deadlines Who You Are • Relentless about accuracy. You reconcile, you double-check, and you find the error before anyone else does. • You'd rather build the system than run the errand. Handed a manual process, your instinct is to document it, then automate it. • You close loops. An open agency notice bothers you until it's resolved. You chase things down rather than logging them and moving on. • You operate without a playbook. We're growing fast and entering new states. You're comfortable being the person who figures it out - and then writes it down so the next person doesn't have to. Nice to Have • Direct Rippling administration or implementation experience • Healthcare, ABA, multi-clinic, multi-entity, or large hourly-workforce experience • Experience with practice-owner or other nonemployee payment programs at scale • Certified Payroll Professional (CPP) designation • Experience building knowledge bases, workflow automation, or AI-enabled tools in a payroll or finance context Why Finni • Own and shape a mission-critical function end to end at a high-growth company backed by General Catalyst and approaching profitability • Build a modern, AI-first payroll operation - the processes you design will define how we scale • Work with meaningful autonomy and direct exposure to company leadership • Help provider-led ABA practices grow and deliver exceptional care to families Finni Health is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law. Reasonable accommodations are available throughout the hiring process

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there. For more information, visit arcadia.io. Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.  Why This Role Is Important to Arcadia Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team. Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation. This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage. This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine. What You'll Be Doing Own the revenue operating system, designing and scaling the processes, metrics, and infrastructure that drive consistent, predictable performance across the business Partner with Systems Engineering to drive end-to-end improvements and scalability in Salesforce, including structure, data hygiene, workflow automation, and adoption across the sales org Evaluate the current ecosystem of tools and technology supporting commercial and revenue operations, and make recommendations on the optimal, AI-native tech stack for the function Serve as the accountable owner of that tech stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation Own pricing strategy, SKUs, and the end-to-end quote-to-cash process, ensuring pricing structures and deal execution are clean, consistent, and scalable Own the forecasting cadence and develop robust, repeatable forecasting models (pipeline, bookings, ARR) that improve accuracy and predictability Build the AI-powered operating layer — automated briefings, pipeline intelligence, meeting prep, and reporting dashboards — that gives the commercial organization real-time visibility Establish and maintain a unified KPI framework, ensuring alignment on definitions, visibility, and accountability across the funnel Act as connective tissue across live opportunities, coordinating Marketing, Finance, the RFP team, Value Enablement, and Sales Engineering so they're effectively leveraged Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with company goals and financial plans Analyze pipeline health, conversion rates, and sales efficiency to identify opportunities and drive improvements Design and manage sales compensation and incentive plans that align with business objectives and drive desired behaviors across GTM teams What Success Looks Like In 3 months Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle) Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack Establish trust across Sales, Marketing, Customer Success, and Finance leadership In 6 months Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health, revenue performance, and GTM efficiency Ship the first version of the AI-powered operating layer (automated briefings, dashboards, and reporting tools) that reduces manual reporting burden for commercial leadership Improve forecast accuracy through enhanced pipeline modeling and data-driven insights In 12 months Operate a scalable revenue operating system — process, CRM, forecasting, and AI tooling — that enables predictable growth and aligns planning across GTM and Finance Deliver consistent, high-confidence forecasts and actionable insights that directly inform the executive team's decisions Improve key performance metrics (e.g., pipeline coverage, conversion rates, sales productivity, retention) through data-driven optimizatio What You'll Bring The Role, Done Before You have held this exact role — Head/Director of Revenue Operations or equivalent — at a company of similar growth stage, and can point to what you built and owned. Growth-Stage Fluency Track record of operating at growth-stage speed and ambiguity — scrappy, resourceful, and comfortable building infrastructure from scratch rather than administering something already built. Candidates whose experience is exclusively at large, mature organizations without growth-stage exposure are not a fit for this seat. Deep SaaS Metrics Expertise Strong command of key SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity, and how they connect to business performance. Forecasting & Modeling Rigor Proven ability to build and operationalize forecasting models (e.g., pipeline velocity, ARR forecasting) that improve accuracy and predictability. CRM & Systems Ownership Deep, hands-on experience owning a CRM (Salesforce or equivalent) and the broader GTM tech stack — configuration, data integrity, and workflow design, not just consumption of dashboards. Pricing & Quote-to-Cash Experience Hands-on experience owning pricing strategy, SKU structure, and the quote-to-cash process, ideally in a company that scaled or restructured its pricing model. AI-Forward Comfortable using AI tools to build operational leverage — automating reporting, briefings, and workflows rather than relying solely on headcount to scale. Cross-Functional Leadership Track record of partnering effectively with Sales, Marketing, Customer Success, Finance, and executive leadership to drive alignment and results. Operator Mindset Ability to move between strategy and execution, translating insights into action and driving measurable impact. Would Love for You to Have 8–12+ years of experience across Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment Experience supporting a high-growth SaaS company through key milestones (e.g., post-acquisition integration, scale-up, or M&A) Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem, AI-native reporting/agent tools) and building self-service analytics environments Experience designing and optimizing sales compensation plans at scale What You'll Get The mandate to build a consistent, predictable commercial engine — including its AI-powered tooling — rather than inherit and maintain one A growth path from individual contributor to leading the people and functions that support sales operations as Arcadia scales A mission-driven culture where your work supports better healthcare outcomes Competitive compensation and strong benefits, including Flexible Time Off A collaborative, data-driven environment focused on impact, ownership, and continuous improvement About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. This role is bonus eligible

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We’re seeking a talented software engineer, specializing in security and infrastructure, to help grow our product security team. We’re looking for people who can move Tailscale forward while making it safer to use. The abilities to think on your feet, collaborate with highly technical teams, and be comfortable working asynchronously are essential. Key Responsibilities Design and build security controls across diverse layers (e.g., cloud platforms, OS, Kubernetes, networks, CI/CD) to defend against sophisticated adversaries and insider threats. Improve the security properties of Tailscale by identifying opportunities for security and privacy features, bug fixes, defense-in-depth, and implementing them across our codebase. Audit Tailscale infrastructure for technical security weaknesses, identifying mitigations or solutions, and driving them towards resolution. Support engineering decisions with threat modeling and security analysis and expertise. You will spend 25-50% of your time in this role writing software vs purely operational or governance security responsibilities. What We Are Looking For Technical Expertise in the security of cloud platforms (e.g., AWS), especially securing multi-cloud networks and infrastructure, and designing cloud agnostic systems Familiarity with container security, orchestration security, and authentication/authorization Familiarity with internet/web security fundamentals: WAF’s, TLS, PKI, DNS security, etc. Proficiency developing in at least one programming language (Tailscale uses Go) and Infrastructure as Code tooling (e.g. Terraform, Ansible) Prior experience in a safety-related technical role, e.g.: infrastructure security security operations threat modeling and prioritization digital forensics and incident response Knowledge of operating system internals and security mechanisms Knowledge of common networking protocols Act as a Subject Matter Expert during security incidents, focusing on infrastructure-level containment and remediation Team Fit Ability to give and process constructive feedback Ability to work independently and collaboratively Flexibility to adjust to the dynamic nature of a startup Take a risk-based approach to building security controls, balancing your security expertise and broad technical skillsets with practical, usable solutions As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $163,000 — $204,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We’re seeking a talented software engineer, specializing in security and infrastructure, to help grow our product security team. We’re looking for people who can move Tailscale forward while making it safer to use. The abilities to think on your feet, collaborate with highly technical teams, and be comfortable working asynchronously are essential. Key Responsibilities Design and build security controls across diverse layers (e.g., cloud platforms, OS, Kubernetes, networks, CI/CD) to defend against sophisticated adversaries and insider threats. Improve the security properties of Tailscale by identifying opportunities for security and privacy features, bug fixes, defense-in-depth, and implementing them across our codebase. Audit Tailscale infrastructure for technical security weaknesses, identifying mitigations or solutions, and driving them towards resolution. Support engineering decisions with threat modeling and security analysis and expertise. You will spend 25-50% of your time in this role writing software vs purely operational or governance security responsibilities. What We Are Looking For Technical Expertise in the security of cloud platforms (e.g., AWS), especially securing multi-cloud networks and infrastructure, and designing cloud agnostic systems Familiarity with container security, orchestration security, and authentication/authorization Familiarity with internet/web security fundamentals: WAF’s, TLS, PKI, DNS security, etc. Proficiency developing in at least one programming language (Tailscale uses Go) and Infrastructure as Code tooling (e.g. Terraform, Ansible) Prior experience in a safety-related technical role, e.g.: infrastructure security security operations threat modeling and prioritization digital forensics and incident response Knowledge of operating system internals and security mechanisms Knowledge of common networking protocols Act as a Subject Matter Expert during security incidents, focusing on infrastructure-level containment and remediation Team Fit Ability to give and process constructive feedback Ability to work independently and collaboratively Flexibility to adjust to the dynamic nature of a startup Take a risk-based approach to building security controls, balancing your security expertise and broad technical skillsets with practical, usable solutions As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $218,420 — $273,360 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: US, Boston, MA Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are seeking a Field Applications Engineering Manager to lead the deployment and integration of our humanoid robot solutions at customer facilities in North America. The role involves managing a team of Field Applications Engineers, planning and resourcing deployments, conducting on-site visits to customer facilities, leading demos, managing deployment projects as well as acting as the accountable person for deployment acceptance testing, site integration and robot operations. This position requires leadership, technical expertise, flexibility, problem-solving skills, and a customer-centric approach.   WHAT YOU'LL DO - Manage the North America deployment team, including 1:1s, performance, mentoring and coaching. - Allocate and schedule the team, resources and support required to meet deployment milestones. - Lead the deployment and implementation of humanoid robot solutions at customer locations. - Oversee the planning, preparation and execution of on-site Proof of Concept (PoC) and pilot projects, both short and long-term. - Integrate engineering development activities into deployment projects, working with technical leaders across the company to manage delivery risks. - Supervise visits to customer facilities to gather data and assess requirements. - Supervise the construction and use of test environments in our lab for deployment reliability and performance testing. Define lab test and site acceptance testing strategies. - Lead product demonstrations in the lab for customers, investors, and internal stakeholders. - Represent the company at expos and industry events, delivering live product demos. - Manage the testing of product releases and their delivery to customer sites. - Oversee resolution of on-site issues during deployment and operations. - Prioritise product data and customer feedback for engineering and product teams; implement improvements to deployment efficiency and site deployment processes. - Oversee maintenance and troubleshooting activities, with remote engineering support. - Report deployment status and risks to senior stakeholders across the company. - Work with Business Development, Engineering and Product Management on customer use case analysis, solution development, and deployment strategies.   WHAT WE'RE LOOKING FOR - Bachelor's degree in Engineering (Mechanical, Electrical, Robotics, Mechatronics, or a related field) or equivalent technical qualification. - Experience leading robotics or automation deployment projects at customer sites, including concept/pilot projects. - Experience managing a team of engineers in demanding environments. - Technical knowledge of robotics site installation and hardware/software configuration. - Track record of overseeing the resolution of technical issues on site under pressure. - Experience presenting and delivering live product demonstrations. - Experience working across engineering, product, and commercial teams to deliver customer projects. - Exceptional written and verbal communication skills. - Experience managing customer stakeholders on-site. PREFERRED QUALIFICATIONS - Prior experience in humanoid, AMR or manipulation-based robotics deployment. - Experience with software integration and sensor-based automation. - Hands-on skills in mechanical and electrical troubleshooting, assembly, and maintenance. - Experience with CAD modelling, 3D scanning, or digital twin technology. - Experience with site commissioning and acceptance. - Experience with automation business case development and presales activity. WHAT WE OFFER - Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources. - Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays. - 401(k) retirement plan with 4% employer match. - Competitive equity: stock options with meaningful upside as we scale. - Free daily catered lunch, snacks, and drinks in‑office. - Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics. - Freedom to influence the product and own key initiatives. For this role in Massachusetts, the expected base salary range is $150K–$180K USD per year; your placement in that range depends on how your experience maps to our internal leveling.

Location: Remote (Peru) Zeal is an AI-enabled software consultancy purpose-built for Fortune 1000 companies, and we’re now part of Livefront . We help companies navigate technology to drive business outcomes by attracting, retaining, and growing exceptional talent and empowering them to use innovative technologies and process frameworks. We’re a values-driven technology company grounded in kindness, generosity, and integrity. Our mission is to build a place where our employees love their future and where clients trust us to deliver what we promise: to improve their business through technology. Love your future. We’re looking for an outstanding AWS Engineer to join our team. This role is available across our primary LATAM hub in Peru. Who you are You are an experienced cloud engineer who understands that operating reliable systems starts with understanding what those systems are doing. You bring deep AWS expertise and have designed observability solutions that give engineering teams meaningful visibility into the health, performance, and behavior of complex applications and infrastructure. You are comfortable working across metrics, logs, traces, dashboards, alerting, and instrumentation, and you know how to turn telemetry into actionable insights, not noise. You communicate clearly with development teams and stakeholders, approach reliability problems methodically, and thrive in a consulting environment where technical environments, clients, and priorities change. What you will be doing Design and implement observability strategies for applications, infrastructure, containers, and distributed systems running in AWS. Build monitoring, logging, tracing, alerting, and visualization solutions using AWS services such as CloudWatch, X-Ray, OpenSearch, Managed Service for Prometheus, and Managed Grafana. Instrument applications and services using OpenTelemetry and other modern observability standards and frameworks. Build meaningful dashboards, alerts, SLIs, and SLOs that help teams identify performance and reliability issues before they impact users. Partner with other engineers to improve observability throughout the software development and deployment lifecycle. Design and manage scalable AWS infrastructure using infrastructure-as-code and cloud-native technologies such as Terraform, Docker, Kubernetes, ECS, and EKS. Analyze production incidents using metrics, logs, and distributed traces to identify root causes and recommend improvements. Help clients improve the performance, reliability, scalability, and cost-effectiveness of their AWS environments while documenting reusable observability patterns and practices. Why you should apply You want to work with passionate, talented people who are always looking for ways to make things better. You value a work environment where kindness, mutual trust, and egoless collaboration are paramount. You have a history of keeping promises, doing what is right, and spending energy on what matters. You enjoy the variety and growth that comes with consulting for Fortune 1000 companies across industries and technical stacks. You want to work on projects that have outsized impact and reach. You believe in sweating the details, committing to quality, and taking pride in going the extra mile. What you bring to the table Deep hands-on experience designing, building, and operating production environments in AWS across core infrastructure, networking, security, and container services. Strong experience designing observability solutions across metrics, logs, traces, dashboards, alerting, and application performance monitoring. Hands-on experience with AWS services such as CloudWatch, X-Ray, OpenSearch, Managed Prometheus, and Managed Grafana, along with OpenTelemetry and tools such as Prometheus, Grafana, Datadog, Dynatrace, New Relic, or Splunk. Experience defining SLIs, SLOs, and alerting strategies and using telemetry to troubleshoot incidents, perform root cause analysis, and improve system reliability. Experience with infrastructure-as-code and cloud-native technologies such as Terraform, Docker, Kubernetes, Amazon ECS, or Amazon EKS. Strong scripting and automation skills using languages such as Python, Bash, or PowerShell. Excellent written and verbal communication skills and the ability to explain complex infrastructure, reliability, and observability concepts to technical and non-technical stakeholders. Bonus points if you… Hold relevant AWS certifications, such as AWS Certified Solutions Architect or DevOps Engineer Have experience designing observability solutions for large-scale distributed systems or microservices architectures. Have experience with SRE, incident management, production operations, or optimizing telemetry volume and observability costs at scale. Have a background working directly with clients in a consulting or professional services environment. What to expect When applying, please include a short note about yourself, a summary of your work experience, and a link to any public profiles you actively maintain (e.g., GitHub, LinkedIn). Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview, a series of video interviews, and a short take-home exercise, which you'll have up to a week to complete. Additional information We go out of our way to evaluate all employees and job applicants equitably based on merit, competence, and qualifications. We encourage candidates from all backgrounds and identities to apply, and we consider every applicant with an open mind. Don't worry, every application will be reviewed by a human.

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Success, and Sales to drive defect resolution and influence the roadmap, or diving into code, logs, and tools like strace to troubleshoot performance issues. Your impact in the first year will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing. Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers. Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap. Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them. Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently. Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together. Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews. What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution. Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify root causes across applications, infrastructure, and integrations. Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools. Practical experience with GitLab and continuous integration / continuous delivery (CI/CD), including how different deployment models and outages affect customers. Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks, and troubleshooting guides. Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails. Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders. Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from related domains. About the team The Support team is a fully distributed, global group across the AMER, EMEA, and APAC regions, focused on helping customers get the most from GitLab by troubleshooting complex issues and digging into code and logs to understand why something is not working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to stay connected while collaborating asynchronously across time zones. We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer issues. Thanks to GitLab’s Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and meetings to see what we are working on at any time. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote - USA At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most. The Finance organization owns product strategy and bid development, long term profitable growth strategy and new market evaluation and execution, and strategic projects. In this role, you will report to the Chief of Staff to the CFO. Clover Health is seeking a dynamic, strategic, and highly analytical leader to join our team as the Senior Manager, Medicare Product & Market Intelligence. This pivotal role is responsible for long-term profitable growth strategy, bid strategy and pricing, AEP planning, and execution of strategic projects. Reporting to the Chief of Staff to the CFO, this role will lead the development and execution of Medicare growth, product, and bid strategies, bringing together financial, market, operational, and competitive insights to influence enterprise decisions. The Senior Manager will frame strategic options, recommend tradeoffs, and align cross-functional leaders around plans that support profitable growth. This is an ideal opportunity for a strategic thinker who excels at complex problem-solving and can translate data into actionable, market-specific plans, and execution. As a Senior Manager, Medicare Product & Market Intelligence, you will: Bid Strategy & Program Management: Lead the annual bid development process, ensuring alignment between strategic goals, financial targets, and benefit design. Define the PBP-specific strategy considering positioning, growth potential, MCR targets, and service area. Recommend innovative supplemental benefit offerings. Competitive Intelligence: Build and lead Clover’s competitive intelligence capability, integrating competitor enrollment, benefit design, pricing, market strategy, and broader industry trends into recommendations that shape product, bid, and market decisions. Develop scalable, AI-enabled tools and frameworks that enable ongoing use across the organization. Product Strategy: Evaluate the performance and strategic fit of the product portfolio. Develop and present data-driven recommendations for product enhancements, repositioning, or new plan launches to achieve profitable growth. Benefit Strategy: Shape detailed strategy for benefit changes, partner with Actuarial on financial impact and Growth team on sales impact and competitive positioning. P&L Modeling: Develop and interpret multi-year scenario models to forecast membership growth and financial performance and inform long-term strategic decisions. New Market Evaluation and Execution: Drive evaluation of new geographic markets. Develop and execute the playbook for market entry, defining resource needs, key milestones, and cross-functional ownership from initial analysis to operational launch (network adequacy, bid strategy, growth execution). Performance Reporting: Oversee analysis and preparation for monthly business reviews in partnership with the Chief of Staff. Special Projects: Lead the evaluation and strategy development for innovative partnerships and other priority growth initiatives. Execute and own projects end to end, from recommendation through implementation. Success in this role looks like: Successfully leading the annual bid process in partnership with the Chief of Staff, delivering a competitive and financially sound product portfolio that supports profitable membership growth. Acting as a SME with Clover’s and competitor’s benefits, and working cross-functionally with Actuarial, Finance, Growth, and Operations to implement benefits. Owning the development and launch of new, scalable AI-enabled tools and reports that provide actionable competitive intelligence to leadership and key business partners. Creating robust enrollment and financial models that directly inform and influence the company's long-term growth strategy, including decisions on product design and new market entry. You should get in touch if: Bachelor’s degree in Finance, Economics, Business, Healthcare Administration, or a related field; MBA or other advanced degree highly preferred. 7-10+ years of experience in strategic planning, corporate development, finance, or management consulting, with a strong preference for experience within the Medicare Advantage or managed care industry. Exceptional quantitative analysis skills; ability to build and manage high level multi-year financial and membership scenario models. Deep understanding of Medicare Advantage economics, bid mechanics, and the drivers of profitable growth. Deep understanding of Medicare benefits and pricing. Demonstrated experience leading market expansion or new product development projects from concept to execution. Proven ability to analyze competitor strategies and market trends to inform business decisions. Excellent project management skills and experience leading large-scale, cross-functional initiatives. Outstanding communication and presentation skills, with the ability to distill complex information into clear, actionable insights for an executive audience. A proactive, results-oriented mindset with the ability to thrive in a fast-paced, dynamic environment. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $129,200 — $168,000 USD

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Success, and Sales to drive defect resolution and influence the roadmap, or diving into code, logs, and tools like strace to troubleshoot performance issues. Your impact in the first year will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing. Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers. Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap. Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them. Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently. Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together. Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews. What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution. Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify root causes across applications, infrastructure, and integrations. Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools. Practical experience with GitLab and continuous integration / continuous delivery (CI/CD), including how different deployment models and outages affect customers. Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks, and troubleshooting guides. Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails. Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders. Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from related domains. About the team The Support team is a fully distributed, global group across the AMER, EMEA, and APAC regions, focused on helping customers get the most from GitLab by troubleshooting complex issues and digging into code and logs to understand why something is not working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to stay connected while collaborating asynchronously across time zones. We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer issues. Thanks to GitLab’s Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and meetings to see what we are working on at any time. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $126,400 — $213,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote (USA) Workplace: remote Arcadia is the most trusted healthcare platform powering outcomes. We transform complex healthcare data into trusted intelligence, helping providers, payers, and life sciences organizations act with clarity, make confident decisions, and achieve measurable clinical, operational, and financial outcomes.  Built on a comprehensive data foundation spanning tens of millions of patient lives, Arcadia combines advanced analytics and responsible AI to surface meaningful insights, coordinate action, and improve performance at scale. Our approach to AI and automation is governed and transparent — designed to strengthen human expertise, not replace judgment or obscure responsibility.  Hundreds of organizations rely on Arcadia to improve cost, quality, and outcomes. Backed by Nordic Capital, we continue to invest in our platform, AI capabilities, and people as we pursue our purpose: helping healthcare deliver better outcomes for every person, every community, and every generation.    Why This Role Is Important to Arcadia Arcadia’s data and analytics platform is used by hundreds of health systems, ACOs, payers, and life sciences organizations, touching tens of millions of patient lives. This role owns how our agentic capabilities perform at that same scale: accurate, transparent about their own confidence, and safe for the clinicians, care teams, and patients who depend on them.  As a staff-level individual contributor, you will own the product-layer decisions that shape agent behavior, including prompting, retrieval and context, memory and state, evaluation, and escalation, while partnering with Product and Engineering on the systems that support them. Your work will help Arcadia make evidence-based launch decisions and scale responsible AI that is steerable, trustworthy, and ready for real healthcare workflows.    What Success Looks Like In 3 months You have established a production-grounded baseline for priority agentic workflows, with documented failure modes, severity-weighted evaluation rubrics, and a clear measurement plan You have mapped the current retrieval, context, memory, and escalation patterns and identified the highest-value opportunities to improve reliability, calibration, and cost You have earned trust across Product and Engineering by turning production evidence into clear, actionable recommendations In 6 months What You'll Be Doing Design and iterate on agent behavior across real, live workflows, including long- horizon , multi-turn agentic tasks Design retrieval and context architecture so the right source data reaches a model in the right structure and agents remain grounded in real data rather than filling gaps with assumptions Design memory and state handling across multi-turn and multi-agent flows, determining what is carried forward, summarized, or dropped and why Create context and prompt templates that combine few-shot examples, structured formatting, and reasoning scaffolding for consistent agent behavior Improve performance through prompting, tool-use strategy, and context construction, validated through direct experimentation rather than guesswork Build and run evaluations against real production conditions to measure performance, regressions , failure modes, and edge cases Author evaluation rubrics, quality heuristics, and thresholds that weight failures by severity and cost , not just frequency , and monitor those measures against production behavior Design and validate escalation paths that route agents to human review based on confidence and uncertainty while preserving safety and consistency under adversarial and edge-case conditions Design for cost-aware performance alongside latency, reliability, and accuracy through efficient context construction and tool-call economy Evaluate and sign off on model changes by baselining current behavior, running comparative evaluations, and making the go/no-go call before a change reaches a customer Maintain product-level AI documentation, including model cards, intended use, limitations, and known failure modes, so customer-facing teams work from actual agent behavior Partner closely with Product and product managers to ensure agents are not just capable, but steerable, trustworthy, and ready to scale What You'll Bring Bachelors degree in Engineering or related field and/or masters of Data Science or related field 4+ years of production software engineering experience, including 3+ years of hands-on ownership of ML, LLM, or agentic systems in production, with direct experience in healthcare, finance, or another regulated industry Demonstrated ability to diagnose why an agent failed, correctly attribute the fix to instruction, retrieval, context, or memory design, and weigh failures by severity and cost rather than frequency alone Hands-on experience with RAG architecture, production-grounded evaluation frameworks, and fallback or human-in-the-loop logic for automated systems Working familiarity with AWS AI/ML services, including Bedrock and SageMaker, sufficient to build and evaluate effectively in Arcadia’s environment Evidence-led judgment and the credibility to push back on launch decisions, paired with a builder’s instinct to run the experiment and move from a production failure to a fix Would Love for You to Have Experience applying AI to healthcare data or workflows where safety, transparency, and calibrated uncertainty directly affect care teams or patients Experience with long-horizon, multi-turn or multi-agent workflows and product-level AI documentation such as model cards What You'll Get The opportunity to define how agent performance, safety, and readiness are measured for production healthcare workflows Meaningful ownership across prompts, context, memory, evaluations, and escalation patterns at product scale A cross-functional role translating production evidence into AI improvements used across Arcadia’s platform A mission-driven company working to improve how patients receive care A flexible, remote-friendly culture with personality and heart Employee-driven programs and initiatives for personal and professional development Membership in the talented, energized, diverse, and purpose-driven Arcadian community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Houston, Texas, United States At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost, delivering the highest value to those who need it most. We’re looking for a CX Performance and Enablement Manager to own the systems, data, and quality programs that allow our Houston Member Engagement Center to perform at its best. Reporting to the Director, you will lead Quality Assurance and Workforce Management and hold functional oversight of Operational Improvements, Product, Tools, and AI Champion work for the center. You will make sure the right people are scheduled at the right time, every interaction is measured and coached to a consistent standard, and the center’s tools and processes keep getting better. Our member experience center operates between 8:00am and 8:00pm local time . Coverage planning must support these hours on a rotating basis, including weekend coverage during our peak season: Monday–Friday (April 1 – October 1) Monday–Sunday (October 1 – March 31) As our CX Performance and Enablement Manager, you will: Quality Assurance Lead the QA team, including the QA Lead and QA Analysts, and own the Houston QA program, rubric, and scoring standards. Ensure the team completes the required number of QA evaluations each week and month, with consistent coverage across agents, supervisors, and call types. Run regular calibration sessions with supervisors, trainers, and QA to keep scoring consistent and fair. Report QA results and trends to leadership and partner with supervisors and Learning & Development to turn findings into coaching and training. Workforce Management Own forecasting, scheduling, and real-time management so the center has adequate coverage for every use case, seven days a week. Plan for holidays, peak season, planned and unplanned absences, PTO, and campaign-driven volume, and adjust staffing and schedules proactively. Balance inbound call volume against outbound campaign demand in partnership with the Senior Manager. Measure and improve forecast and coverage accuracy; publish intraday and weekly staffing reports and flag gaps early. Maintain schedule adherence and attendance definitions and reporting (including breaks, lunches, and exceptions) used by supervisors. Functional oversight Operational Improvements: Identify, prioritize, and lead process improvements that reduce handle time, errors, and rework and improve the member and agent experience. Document processes and track the impact of changes. Product: Act as the center’s voice to Product and Engineering. Gather and prioritize agent and member feedback, write requirements, test releases, and communicate product changes to the floor. Tools: Own the center’s toolset, including telephony and CRM, WFM, QA, and reporting tools. Manage configuration, access, vendor and IT relationships, KPI definitions and dashboards, and data accuracy. AI Champion: Lead the center’s use of AI. Identify and pilot use cases, support responsible adoption by agents and supervisors, train the team, measure results, and partner with compliance and IT on governance. Leadership and Partnership Partner with the Director, Senior Manager, supervisors, Learning & Development, and teams outside Member Engagement to translate data into action. Hire, coach, and develop your direct reports and build clear ownership and documentation for each functional area. Success in this role looks like: QA evaluations completed per week and per month WFM accuracy: adequate coverage for all use cases, seven days a week, including holidays, absences, and peak periods Product Prioritization List: Comprehensive and product prioritization list with completed items every quarter and is up to date. AI Enhancement List: AI functionality deployments that show efficiency gains every quarter and up to date list. You should get in touch if: You have 5+ years of experience in a contact center environment, including hands-on experience in quality assurance, workforce management, or operations, and 2+ years leading a team. You have experience with forecasting, scheduling, and real-time management tools, and with QA programs, rubrics, and calibration. You are comfortable owning tools, process improvement, and product feedback, and translating data into clear recommendations. You are curious about AI and have experience introducing new technology to frontline teams. You have excellent analytical, written, and verbal communication skills and work well with senior stakeholders. You have bilingual proficiency in English and Spanish is a plus. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-HYBRID Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $107,700 — $140,000 USD

Location: Denver, CO As a full-service engineering, design, and construction services firm, Mi-Tech delivers comprehensive support for utility and infrastructure projects from planning and design through execution. Our multidisciplinary team provides practical, innovative solutions that emphasize cost efficiency, constructability, and long-term value. Founded in 1985, Mi-Tech has built a reputation for excellence in engineering, design, environmental, laboratory, technical, and field services across multiple industries. The 2026 merger with J.D. Hair & Associates further strengthened our capabilities and resources, adding decades of specialized expertise in trenchless, geotechnical, and structural engineering to our core offerings. As a proud member of the Michels Family of Companies, Mi-Tech collaborates with an internationally respected team to deliver integrated, end-to-end engineering, design, and construction solutions that meet the highest standards of quality and performance. As a Land Surveyor – Survey Technician, your primary responsibilities include; executing boundary, easement, deed and title review, performing boundary surveys independently or mentored, performing all aspects of construction staking across multiple industries, and producing 3D models and road corridors. Why Mi-Tech, Services Inc.? We are committed to hiring the best people and giving them the best equipment We are dedicated to the improving energy distribution & telecommunication services Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We believe everyone is responsible for promoting safety, regardless of job title We are a part of the Michels Family of Companies – one of North America’s largest, most diversified energy and infrastructure construction companies Why you? You like to surround yourself with dedicated, value-driven people You are up to new challenges and opportunities You cringe when you hear: “Because that’s the way we’ve always done it.” You like to know your efforts are noticed and appreciated You believe that individual commitment to a group effort is key to success You want your work to make a difference in people’s lives What it takes? Professional Land Surveyor (PLS) licensure or eligibility for licensure is preferred but not required for candidates with demonstrated construction surveying experience. High school diploma or GED equivalent; additional education or technical training in surveying, geomatics, or a related field preferred 5+ years of relevant land surveying experience preferred, particularly in construction surveying and infrastructure projects Ability to read and comprehend engineering plans and construction documents, correspondence, and memos Familiarity with AutoCAD Civil 3D, Trimble Business Center, or similar survey processing and modeling software preferred Valid driver’s license with a driving record that is approved by our insurance provider Willingness to travel up to 50% based on project needs, with remaining work performed remotely or from an assigned office, as applicable This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law. Expected Salary Range $30 — $39 USD AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Renton, WA As a full-service engineering, design, and construction services firm, Mi-Tech delivers comprehensive support for utility and infrastructure projects from planning and design through execution. Our multidisciplinary team provides practical, innovative solutions that emphasize cost efficiency, constructability, and long-term value. Founded in 1985, Mi-Tech has built a reputation for excellence in engineering, design, environmental, laboratory, technical, and field services across multiple industries. The 2026 merger with J.D. Hair & Associates further strengthened our capabilities and resources, adding decades of specialized expertise in trenchless, geotechnical, and structural engineering to our core offerings. As a proud member of the Michels Family of Companies, Mi-Tech collaborates with an internationally respected team to deliver integrated, end-to-end engineering, design, and construction solutions that meet the highest standards of quality and performance. As a Land Surveyor – Survey Technician, your primary responsibilities include; executing boundary, easement, deed and title review, performing boundary surveys independently or mentored, performing all aspects of construction staking across multiple industries, and producing 3D models and road corridors. Why Mi-Tech, Services Inc.? We are committed to hiring the best people and giving them the best equipment We are dedicated to the improving energy distribution & telecommunication services Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We believe everyone is responsible for promoting safety, regardless of job title We are a part of the Michels Family of Companies – one of North America’s largest, most diversified energy and infrastructure construction companies Why you? You like to surround yourself with dedicated, value-driven people You are up to new challenges and opportunities You cringe when you hear: “Because that’s the way we’ve always done it.” You like to know your efforts are noticed and appreciated You believe that individual commitment to a group effort is key to success You want your work to make a difference in people’s lives What it takes? Professional Land Surveyor (PLS) licensure or eligibility for licensure is preferred but not required for candidates with demonstrated construction surveying experience. High school diploma or GED equivalent; additional education or technical training in surveying, geomatics, or a related field preferred 5+ years of relevant land surveying experience preferred, particularly in construction surveying and infrastructure projects Ability to read and comprehend engineering plans and construction documents, correspondence, and memos Familiarity with AutoCAD Civil 3D, Trimble Business Center, or similar survey processing and modeling software preferred Valid driver’s license with a driving record that is approved by our insurance provider Willingness to travel up to 50% based on project needs, with remaining work performed remotely or from an assigned office, as applicable This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law. Expected Salary Range $32 — $45 USD AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Cheyenne, WY; Kansas City, MO  ; Louisville, KY As a full-service engineering, design, and construction services firm, Mi-Tech delivers comprehensive support for utility and infrastructure projects from planning and design through execution. Our multidisciplinary team provides practical, innovative solutions that emphasize cost efficiency, constructability, and long-term value. Founded in 1985, Mi-Tech has built a reputation for excellence in engineering, design, environmental, laboratory, technical, and field services across multiple industries. The 2026 merger with J.D. Hair & Associates further strengthened our capabilities and resources, adding decades of specialized expertise in trenchless, geotechnical, and structural engineering to our core offerings. As a proud member of the Michels Family of Companies, Mi-Tech collaborates with an internationally respected team to deliver integrated, end-to-end engineering, design, and construction solutions that meet the highest standards of quality and performance. As a Land Surveyor – Survey Technician with Mi-Tech Services, Inc., you'll support a variety of energy, utility, telecommunications, and civil infrastructure construction projects. This hands-on position involves performing construction staking, boundary and topographic surveys, establishing survey control, and collecting accurate field data to support engineering and construction activities. You'll utilize modern surveying technology, collaborate with project teams, and work independently or alongside experienced survey professionals to ensure accurate and efficient project execution. Why Mi-Tech, Services Inc.? We are committed to hiring the best people and giving them the best equipment We are dedicated to the improving energy distribution & telecommunication services Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We believe everyone is responsible for promoting safety, regardless of job title We are a part of the Michels Family of Companies – one of North America’s largest, most diversified energy and infrastructure construction companies Why you? You like to surround yourself with dedicated, value-driven people You are up to new challenges and opportunities You cringe when you hear: “Because that’s the way we’ve always done it.” You like to know your efforts are noticed and appreciated You believe that individual commitment to a group effort is key to success You want your work to make a difference in people’s lives What it takes? Professional Land Surveyor (PLS) licensure or eligibility for licensure is preferred but not required for candidates with demonstrated construction surveying experience. High school diploma or GED equivalent; additional education or technical training in surveying, geomatics, or a related field preferred 5+ years of relevant land surveying experience preferred, particularly in construction surveying and infrastructure projects Ability to read and comprehend engineering plans and construction documents, correspondence, and memos Familiarity with AutoCAD Civil 3D, Trimble Business Center, or similar survey processing and modeling software preferred Valid driver’s license with a driving record that is approved by our insurance provider Willingness to travel up to 50% based on project needs, with remaining work performed remotely or from an assigned office, as applicable AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/