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Location: Mexico; Brazil Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more. Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers. Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you. This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST. Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth. You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes. You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses Requirements What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms Benefits What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR? Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible. Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education. Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world. Ready to Help Shape the Future of Online Learning? If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you. Apply today and become part of ELVTR's next chapter of growth. ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.

Location: Canada; Calgary; Boston; Nashville; Richmond; Phoenix; Seattle; United States; Vancouver; North America | Utah; Ottawa; Toronto; Montreal Workplace: Remote Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Why this role? We are on a mission to build machines that understand the world and make them safely accessible to all. Data quality is foundational to this process. Machines (or Large Language Models to be exact) learn in similar ways to humans - by way of feedback. By labelling, ranking, auditing, and correcting text output, you will improve Large Language Model’s performance for iterations to come, thus having a lasting impact on Cohere’s tech. Cohere seeks dynamic and dedicated Data Annotators with exceptional Modern Standard German Writing, Translation, and Data Manipulation skill. Please Note: This is a part-time independent contractor position available within Canada. We seek candidates who are able to commit to 16 hours per week minimum at a 30 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 months contract. Performance incentives included! As a Data Annotation Specialist, you will: - Label and Rank: Accurately label and rank machine learning data with advanced proficiency in German, ensuring data integrity and quality. - Audit and Correct: Scrutinize and rectify any inaccuracies in language data (may include text, image, JSON, TSV/CSV, Markdown), maintaining the highest standard of data accuracy. - Reading and Text-Based Tasks: Efficiently complete reading and text-based assignments, with high attention to detail. - Preference-Based Tasks: Evaluate and complete tasks, assessing which responses in German best conform to project guidelines. - Recommend Optimizations: Identify and suggest opportunities for improving data quality and model performance in German language tasks. - Provide Feedback: Collaborate and communicate effectively, providing feedback to cross-functional team members, particularly on German language-related matters. - Detail-Oriented Execution: Maintain meticulous attention to detail while performing repetitive and precise tasks, particularly when working with language data. You may be a good fit if you have: - Language Proficiency: Native or near-native proficiency in German; excellent command over English. - Expert reading and writing skills - which you are ready to prove on our written test. - Basic familiarity with JSON/TSV/CSV/Markdown data manipulation. - Strong attention to detail and commitment to accuracy - you’re the type to proofread all of your emails! - High tolerance for repetitive and monotonous work. - Ability to follow complex instructions, navigate ambiguity and work independently. - Superb sense of urgency and time management. - Curiosity about technology and a knack for tackling problems in creative ways. - A reliable laptop. The Candidate Journey: Initial Screening - Once you have submitted your application our Talent Team will review your resume and writing samples. Virtual Annotation Test - This assignment will test your written skill through various language-based tasks, such as a a writing sample, interacting with a chat bot, and more. Video Screen - If selected to move forward, you will have a short video call with a member of our Operations Team! Offer - Independent Contractor Agreement As an independent contractor, you maintain control over how you complete your work and may work with multiple clients simultaneously, although we ask you to declare if any of these are with a direct competitor of Cohere and maintain IP confidentiality of the Cohere project. Independent contractors are not eligible for health benefits or other benefits provided to employees. Compensation for services is provided to contractors by contractors invoicing for services provided pursuant to the terms of our agreement with the contractor. It is important to understand that as an independent contractor, continuous work is not guaranteed. The client-contractor relationship is fundamentally project-based, meaning engagements may be temporary, periodic, or intermittent based on our organizational needs and project availability. As an independent contractor, you should anticipate fluctuations in workflow and therefore compensation for services when Cohere does not require as many hours of services in a week. Prospective candidates, please be advised: this role involves working with human generated and model generated tasks that may involve exposure to not safe for work (NSFW) text content as part of data annotation tasks, including explicit, offensive, or other inappropriate material. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. As a Senior Software Engineer, you will bring deep technical expertise, creative problem-solving, and strong communication skills to the design and development of cloud platforms, developer tools, and full-stack applications. You will help drive architectural decisions, build and scale production services, improve developer workflows, and establish engineering best practices. You will also serve as a technical resource for other engineers and users, providing technical guidance, documentation, troubleshooting, setup assistance, and expertise for the systems and tools you help build. Responsibilities Design, build, and maintain scalable, secure, reliable, and cost-effective cloud services on AWS, with a focus on serverless and event-driven architectures. Architect and implement production AWS solutions using services such as Lambda, Step Functions, ECS, DynamoDB, S3, and related technologies. Design and develop web applications and services spanning front-end, back-end, APIs, databases, and cloud infrastructure. Integrate cloud services with internal and external systems using secure, reliable, and maintainable interfaces and engineering practices. Design for operational reliability, including robust error handling, monitoring, and recovery from failures. Diagnose production issues and identify performance, reliability, usability, and developer-experience improvements. Collaborate with engineers, users, and partner teams to understand requirements, evaluate technical tradeoffs, and deliver practical solutions. Contribute to technical documentation, engineering standards, code reviews, and architectural decisions. Required Qualifications Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience. 5+ years of professional software engineering experience in cloud platforms, backend systems, or related fields. Strong proficiency in Python, including software design, automated testing, and dependency management. Hands-on experience designing and implementing production systems on AWS. Experience with distributed, asynchronous, or event-driven system architectures. Demonstrated experience shipping and supporting at least one production cloud service. Experience with infrastructure as code (IaC), particularly Terraform. Experience designing and integrating REST APIs or other service-to-service interfaces. Experience debugging complex systems and diagnosing issues across multiple services and components. Strong written and verbal communication skills and the ability to collaborate effectively across teams. Desired Qualifications Experience with serverless and container-based AWS technologies such as Lambda, Step Functions, ECS/Fargate, DynamoDB, S3, API Gateway, SQS, SNS, or EventBridge. Experience with AWS security and identity concepts, including IAM, least-privilege access, secrets management, and service-to-service authentication. Experience with observability, tracing, monitoring, and debugging using tools such as Amazon CloudWatch and AWS CloudTrail. Experience designing CI/CD pipelines and automated deployment workflows. Experience developing full-stack web applications using technologies such as JavaScript/TypeScript, React, Node.js, Java, or SQL databases. Experience designing internal developer platforms, workflow systems, or developer-facing tools. Familiarity with Agile development methodologies such as Scrum. Familiarity with mobile application development, particularly Android or iOS. Familiarity with the PlayStation ecosystem. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $193,300 — $289,900 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Limassol, Cyprus Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. As Senior Operational Risk Analyst, you will be a core member of Capital.com's risk function, reporting to the Head of Risk Management. You will run the operational risk cycle across the Group's Cyprus-regulated investment firms: the risk register, the business-wide risk assessment, the RCSA, the operational risk event register, and relevant reporting. ICT and digital operational resilience under DORA sit alongside that work, with framework direction and regulatory sign-off set by the Head of Risk. Responsibilities: Operational Risk Framework and RCSA: Run the risk register, business-wide risk assessment and risk and control self-assessment cycles for each entity: collect and challenge first-line input, score likelihood and impact, assess control effectiveness, and carry each risk from inherent through to residual. Operational Risk Event Management: Maintain the operational risk event register: capture and classify events against the risk taxonomy, complete root-cause analysis, identify repeat patterns, and track first-line remediation through to closure. Operational Risk Reporting: Produce the monthly operational risk event report and the operational risk sections of the Risk Committee pack. Monitor key risk indicators against stated appetite and flag adverse trends before a threshold is reached. ICARA Contribution: Provide the operational risk input to the ICARA for each entity: loss data, scenario analysis, and the operational risk element of the additional own funds and liquidity assessment. Control Assessment and Testing: Test whether controls work rather than whether they exist: query platform and warehouse data directly to evidence risk positions, assess control performance, and substantiate event impact instead of relying on first-line summaries. DORA and ICT Resilience: Support delivery of the DORA programme across each regulated entity: maintain the ICT risk management artefacts, prepare the material for the ICT risk workstream, and track remediation actions through to closure, under the direction of the Head of Risk. ICT Incident Classification and Reporting: Prepare major-incident assessments against the DORA classification criteria. CT Third-Party and Outsourcing Risk: Carry out vendor and outsourcing risk assessments, prepare critical-or-important-function assessments, and track concentration across ICT service providers. Assurance Support: Prepare responses to internal audit findings, external readiness reviews and supervisory observations, assemble the supporting evidence, and track action dates with the owners. Cross-Functional Coordination: Work closely with Operations, Technology, Information Security, Compliance, Legal and Finance so that risk outputs land in the governance process and escalate on the right trigger. Requirements: At least 3 years in risk management within a regulated financial services environment, with a material part of it in operational risk: investment firm, bank, payment institution, or a consulting or audit practice serving them. Hands-on experience running operational risk framework cycles, including the risk register, business-wide risk assessment and RCSA, with likelihood and impact scoring, control effectiveness assessment and the inherent-to-residual step. Experience managing an operational risk event register: capture, classification against a taxonomy, root-cause analysis, and remediation tracking with first-line owners. Experience producing operational risk reporting and governance deliverables that reach a committee, a board or a supervisor, including key risk indicators measured against stated appetite, and readiness to own them as you grow into the role. Working knowledge of DORA (Regulation (EU) 2022/2554), with exposure to at least one area: ICT risk management artefacts, incident classification and reporting, ICT third-party risk and the register of information, or resilience testing. An organised approach to tracking regulatory developments across CySEC, ESMA and the EBA, and the ability to set out what a new rule means for the firm. A degree in a numerate discipline: economics, finance, mathematics, engineering or similar. CySEC Advanced certification, or willingness to obtain it, is an advantage, as is an operational risk, operational resilience or information security certification. What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: Germany WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As an Commercial Account Executive on our Commercial team you'll be responsible for seeking out new opportunities within both new logos and our existing customer base. You will have experience prospecting, running discovery calls/demos, negotiating, and a track record of closing new business. You should also understand use cases and how to sell across multiple departments and industries. To be successful in this role you will understand how to go after new business and build relationships with potential customers. Intrigued? We want to speak to you! WHAT YOU'LL DO Manage the entire sales cycle, which includes prospecting, conducting discovery calls and demos, negotiating deals, and closing new & existing business across all industries in the Small Medium Business segment (1-2000 employees). Conduct thorough research to understand your customers and prospects better. Gain insight into their unique business challenges and how Box can provide value. Drive the sales process by influencing key stakeholders both internally and externally. Develop a comprehensive territory plan that covers all aspects of your target market. Schedule visits to meet customers face-to-face within your assigned territory if you feel appropriate WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Fluent German speaker 2+ years of experience in a closing sales role, with a proven track record of success Strong hunter with demonstrated pipeline generation creativity (events, social selling, automation tools). Skilled in qualification and deal progression frameworks (MEDDIC familiarity helpful; outcome-focused mindset essential). Curiosity and eagerness to learn about Box’s product, new technologies, the industry, and your customer's businesses Clear examples of successfully closing deals using an established sales process Effectively utilizes a repeatable method for identifying untapped opportunities and expanding into new territories Previous experience in building relationships and selling to executives at all level Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. Based on current business needs, there is no relocation assistance provided for this role. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! BENEFITS Box Benefits package includes 30 days of vacation, medical, and dental coverage. We have a robust wellness program including 30 days of vacation (plus your birthday off!) and subsidized gym membership. Boxers can also participate in our Employee Stock Purchase plan and other additional perks and benefits. Germany's office is based in a WeWork (Neuturmstrasse 5, Munich, BY 80331,) as well as other European offices across London, Paris, Amsterdam, and Warsaw. EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here .

Location: Worldwide We are looking for an FP&A Analyst to own our monthly performance management cycle, from plan vs. actual analysis to the management report that goes to our leadership team and investors. This is more than putting numbers together: you will dig into what's happening in the business, figure out why, and help decide what management needs to see. Challenges that await you: Run the monthly plan vs. actual review Dig into variances by product and geography and explain what's driving them Prepare and publish the monthly management report for leadership and investors Keep our P&L data and reporting tools in good shape and help improve them: new metrics, better structure, smoother updates Collect inputs from different teams and make sure we have the full picture on time Work closely with management, business and product teams, finance colleagues and other P&L analysts Help with ad hoc analysis: business cases, investment decisions, payback calculations Keep the monthly cycle running smoothly and on schedule What makes you a great fit: Experience in FP&A, financial or business analysis at a middle level A degree in economics, mathematics, finance or a related field A good understanding of how a bank P&L works: interest income, funding cost, cost of risk, opex Strong Excel skills SQL and Python at an analyst level You use AI tools (Claude or similar) every day and know how to get the most out of them Structured thinking and the ability to explain numbers clearly to people outside finance B2 or higher English level for effective communication with an international team Banking or fintech experience is a plus Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico with assistance for the employee and their family Flexible work from our office or remote Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: Annual leave and paid sick leave as per applicable policies

Location: Sofia City, Bulgaria; Limassol, Cyprus Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Group Transaction Monitoring (TM) L3 Analyst plays a critical role in the detection, investigation, and reporting of financial crime across Capital.com's global entity footprint. The role sits within the Alert Operations pillar of the Group TM function,  reporting to the Group Head of Transaction Monitoring,  and handles the most complex end-to-end investigations  from escalated alert review through to SAR/SMR/STR preparation, entity MLRO liaison, and cross-jurisdictional pattern analysis. Candidates must demonstrate hands-on experience conducting complex TM investigations, drafting SARs/SMRs/STRs to a regulatory standard, and making independent disposition decisions on high-risk cases within a regulated financial services environment. The L3 Analyst operates with a high degree of autonomy. Where genuine suspicion is formed, the referral pack is submitted directly to the entity MLRO and  is not subject to management approval. The Head of TM or Deputy may conduct a quality review before submission; any disagreement with the analyst's assessment is documented and both views are submitted to the MLRO together. Responsibilities Conduct complex investigations on escalated alerts: full transaction history review, source of funds and wealth analysis, beneficial ownership checks, open-source intelligence gathering, and cross-entity pattern analysis Prepare high-quality SAR/STR narratives and supporting evidence packs to a standard suitable for entity MLRO review and regulatory filing, in accordance with regulatory timeframes and internal quality standards Make independent disposition decisions on the most complex alerts, documenting rationale to an auditable standard — for the highest-risk alert categories, dispositions are subject to QC sampling and senior review Perform background checks and contextual research on counterparties and entities linked to alerts using public and subscription databases Maintain clear audit trails ensuring all investigative steps, conclusions, and rationale are accurately captured in the case management system Liaise with entity MLROs on SAR filings, responding to queries and providing supplementary evidence where required Liaise with external counsel and regulators where required, under the direction of the Head of TM Mentor L1 and L2 analysts on investigation techniques and complex typology recognition Support thematic reviews of specific client segments, typologies, or products as directed by the Head of TM or QA and Governance Proactively identify process improvements and suggest control enhancements to strengthen detection and reporting capability Requirements Minimum four years in financial crime investigation, transaction monitoring, or AML/CTF compliance, with at least two years conducting complex investigations and drafting SARs/SMRs/STRs Experience working in or with CFD brokers, forex brokers, investment firms, or fintech platforms offering leveraged trading products Demonstrated exposure to end-to-end TM investigation, alert disposition, and SAR/STR preparation within a regulated financial services environm Strong analytical and investigative mindset with the ability to interpret complex transactional datasets across multiple accounts and entities Excellent drafting and case-writing skills — SAR narratives must be clear, factual, well-structured, and defensible Sound understanding of AML/CTF regulations, ML/TF typologies, and red-flag indicators relevant to online trading platforms, including deposit-withdrawal cycling, structuring, trade-based laundering, deliberate loss, and geographic and identity anomalies Independent decision-making on complex cases with the ability to distinguish genuine suspicious activity from unusual but explainable client behaviour High attention to detail, organisation, and accountability in documentation Risk-based mindset — this role produces the team's most consequential written output and is not a process-following exercise Desirable: ICA Certificate or Diploma in AML or Financial Crime, CAMS, or equivalent What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry. Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

Location: Limassol, Cyprus; Sofia City, Bulgaria Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Group Transaction Monitoring  Analyst plays a critical role in the detection, investigation, and reporting of financial crime across Capital.com's global entity footprint. The role sits within the Alert Operations pillar of the Group TM function,  reporting to the Group Head of Transaction Monitoring,  and handles the most complex end-to-end investigations   from escalated alert review through to SAR/STR preparation, entity MLRO liaison, and cross-jurisdictional pattern analysis. Candidates must demonstrate hands-on experience conducting complex TM investigations, drafting SARs/SMRs/STRs to a regulatory standard, and making independent disposition decisions on high-risk cases within a regulated financial services environment. The L3 Analyst operates with a high degree of autonomy. Where genuine suspicion is formed, the referral pack is submitted directly to the entity MLRO and  is not subject to management approval. The Head of TM or Deputy may conduct a quality review before submission; any disagreement with the analyst's assessment is documented and both views are submitted to the MLRO together. Responsibilities Conduct complex investigations on escalated alerts: full transaction history review, source of funds and wealth analysis, beneficial ownership checks, open-source intelligence gathering, and cross-entity pattern analysis Prepare high-quality SAR/STR narratives and supporting evidence packs to a standard suitable for entity MLRO review and regulatory filing, in accordance with regulatory timeframes and internal quality standards Make independent disposition decisions on the most complex alerts, documenting rationale to an auditable standard — for the highest-risk alert categories, dispositions are subject to QC sampling and senior review Perform background checks and contextual research on counterparties and entities linked to alerts using public and subscription databases Maintain clear audit trails ensuring all investigative steps, conclusions, and rationale are accurately captured in the case management system Liaise with entity MLROs on SAR filings, responding to queries and providing supplementary evidence where required Liaise with external counsel and regulators where required, under the direction of the Head of TM Mentor L1 and L2 analysts on investigation techniques and complex typology recognition Support thematic reviews of specific client segments, typologies, or products as directed by the Head of TM or QA and Governance Proactively identify process improvements and suggest control enhancements to strengthen detection and reporting capability Requirments Minimum four years in financial crime investigation, transaction monitoring, or AML/CTF compliance, with at least two years conducting complex investigations and drafting SARs/SMRs/STRs Experience working in or with CFD brokers, forex brokers, investment firms, or fintech platforms offering leveraged trading products Demonstrated exposure to end-to-end TM investigation, alert disposition, and SAR/STR preparation within a regulated financial services environment Bachelor's degree in Finance, Economics, Law, Business, or a related field Strong analytical and investigative mindset with the ability to interpret complex transactional datasets across multiple accounts and entities Excellent drafting and case-writing skills — SAR narratives must be clear, factual, well-structured, and defensible Sound understanding of AML/CTF regulations, ML/TF typologies, and red-flag indicators relevant to online trading platforms, including deposit-withdrawal cycling, structuring, trade-based laundering, deliberate loss, and geographic and identity anomalies Independent decision-making on complex cases with the ability to distinguish genuine suspicious activity from unusual but explainable client behaviour High attention to detail, organisation, and accountability in documentation Risk-based mindset — this role produces the team's most consequential written output and is not a process-following exercise Desirable: ICA Certificate or Diploma in AML or Financial Crime, CAMS, or equivalent What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry. Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Business Development & Partnerships team accelerates our company goals by working with partners to enhance product experiences, expand our ecosystem, and drive user and revenue growth. As Figma’s product portfolio and user base continue to evolve, the team plays a critical role in connecting our platform to a broader network of builders, developers, and solution partners. As a Scaled Partner Manager, you’ll help shape how Figma engages and supports our growing community of technology partners. You’ll manage relationships with dozens of partners through scalable programs that you help define and that connect them with the teams best suited to help, spanning product, marketing, enablement, and operations, to ensure a seamless experience. This is an exciting opportunity to build and scale a program that fuels innovation across Figma’s ecosystem. You’ll collaborate extensively with partners and cross-functionally with teams at Figma to drive meaningful impact for Figma, our partners, and users—helping shape how millions of people experience and extend Figma’s platform. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners Manage and support a portfolio of ~50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma’s users Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma’s product roadmap and priorities Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma Champion partner and user needs internally, balancing business impact with customer experience to ensure our ecosystem continues to thrive We’d love to hear from you if you have: 5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role Strong communication skills—you can clearly explain both business and technical concepts to diverse audiences and write with clarity and warmth Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously Operational excellence—you love improving processes, building templates, and creating scalable systems that make everyone’s lives easier Ability to properly balance the needs of our business, the partner, and the customer through partnerships While it’s not required, it’s an added plus if you also have: Experience supporting developer or technology partner ecosystems—for example, through app marketplaces, integrations, or API programs A background or passion for design tools, developer platforms, or SaaS ecosystems Prior experience managing communications or enablement at scale, such as newsletters, webinars, or resource hubs At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $115,000 — $245,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for a highly motivated and proactive Software Development Engineer in Test (SDET) contractor to join our Quality Engineering team. In this role, you will contribute to the quality of new and existing features across multiple platforms and devices through a combination of hands-on testing, test automation, and quality engineering practices . The ideal candidate has a strong technical foundation, experience developing and maintaining automated tests and test frameworks, and the ability to collaborate effectively with engineering, product, and QE teams in a fast-paced development environment. At PlayStation, we are passionate about collaboration and technology. We build systems and experiences used by millions of players around the world and continuously strive to improve the quality, reliability, and efficiency of our products and development processes. Primary Responsibilities: Plan and execute Quality Engineering activities for new and existing features, including developing test strategies, test plans, test cases and test scenarios . Review product requirements, technical specifications, and design documents to understand feature functionality, identify potential quality risks, and develop effective testing strategies. Perform functional, integration, regression and end-to-end testing across supported platforms and devices. Design, develop, maintain and enhance test automation frameworks and automated test suites . Develop automated UI and API tests to improve test coverage, reliability, and overall testing efficiency. Analyze automated test results, investigate failures, identify root causes, and work with engineering teams to resolve issues. Identify, document, track, and verify defects throughout the development lifecycle. Monitor automated test executions and CI/CD jobs, investigate failures, and communicate quality status, risks, and blockers to key stakeholders. Collaborate with cross-functional and geographically distributed teams on test strategy, test planning, execution and release readiness. Identify opportunities to improve test coverage, automation, tooling and overall QE processes . Requirements: BS or MS in Engineering, Computer Science or related field, or equivalent 3-5 years or equivalent experience in UI automation for web applications Solid experience writing automated tests in Python, JavaScript, C ++ or any other Programming Language Experience with Selenium or Appium or UI Automation technologies Knowledge and experience testing APIs (RESTful), Libraries, SDK/Application Frameworks, Native Applications Experience with AI evaluation tooling, prompt evaluation frameworks, model monitoring, or human-in-the-loop review workflows. Experience with at least one modern web application framework Strong technical, analytical and problem-solving skills Able to work efficiently as part of a team and independently Strong initiative and outstanding verbal and written communication skills Bonus Qualifications: Experience developing or writing test code/scripting for a game console Experience developing an application (game application is extra bonus) Practical experience using development and deployment tools: Git, Jenkins, Docker Experience using source control (esp. Git) and CI/CD tools (Jenkins or Circle CI) Familiarity with ML infrastructure, data pipelines, or model-serving platforms (Seldon, KServe, Ray Serve, etc.). At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $140,500 — $210,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Chicago, Austin DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. The Container Infrastructure team provides scalable on-premises and cloud-based container orchestration services for DRW’s trading desks, data scientists, and enterprise application teams. Our goal is to enable teams to keep focused on their business goals by providing simple, scalable solutions with off the shelf tools and the right amount of focused engineering. We’re looking to expand our Container Infrastructure team. In this role you work closely with other teams and trading desks to ensure the performance and reliability of our Kubernetes platform. The platform is large: hundreds of clusters, thousands of nodes, and dozens of components. Common day-two tasks include development of new components, monitoring costs, and ensuring compute consumption for each desk is optimized. As a member of this team you will help administer the platform, engage with internal customers and infrastructure stakeholders to ensure the platform remains reliable, performant, and cost-effective. Our philosophy: We believe in relentless automation of repetitive tasks. We have the curiosity and drive to dig deep and find creative solutions. We believe our goal is to find the right solution rather than always being right. We provide exceptional customer service to our teams and trading desks. We care more that the right thing is done than about rigid job descriptions or boundaries. What you’ll do: Work with different business units to ensure a successful onboarding and deployment of applications into DRW’s Kubernetes platform. Relentlessly automate repetitive manual tasks. Provide exceptional customer service to our platform’s users. Solve complex problems, build new features/components, get to work every day with exceptionally talented and curious coworkers. Your background: Experience working with or administering Kubernetes Clusters. Knowledge of networking, storage, and containerization fundamentals. Familiarity with AWS and/or Google Cloud Platform. A service focused attitude: you ask questions and focus on getting the right resources and solutions to people instead of rigid boundaries. Strong written and verbal communication skills. You can work across teams and have evidence-based discussions on technical and operational topics. You are eager to learn, collaborate, and find solutions under interesting constraints. Bonus points if you have: Experience with common Kubernetes operators (Flux, Fluentbit, Fluentd, Prometheus, etc.). Experience administering on-premise infrastructure. Experience developing, deploying, and supporting full stack web applications. Experience with multiple programming languages in both greenfield development and legacy maintenance. The annual base salary range for this position is $220,000 to $280,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . [#LI-SK1]

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is a Subject Matter Experts focused on ISO and quality management for the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT) . This position is contingent upon contract award. Responsibilities Lead documentation and international standards activities. Apply ISO expertise to quality management, service delivery, and continuous improvement. Identify and solve problems affecting quality, efficiency, mission support, and compliance. Develop or review complex technical documentation and support Lean Six Sigma methods. Qualifications Minimum 10 specific years of relevant experience. Master’s degree in a related field, or 16 years of relevant experience. ISO credential and Lean Six Sigma certification. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $121,000 — $175,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is hiring Subject Matter Experts to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). These professionals will align to various technical areas including: Program Management and Oversight; Program and Project Support; Analysts; Training, Development, and Delivery; and Dashboard and Metrics. This position is contingent upon contract award. Responsibilities Serve as the senior technical resource for one of the five functional areas listed above. Identify , analyze, and solve complex problems affecting service quality, mission support, efficiency, and organizational compliance. Develop or review substantive technical documentation demonstrating detailed knowledge of the assigned functional area. Advise leadership and delivery teams on practical improvements, risks, and technical approaches. Qualifications Minimum eight years of relevant experience in the assigned technical area. Master’s degree in a related field, or 12 years of relevant experience. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $111,000 — $161,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is hiring Staff Assistants to support senior government leadership for the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT) . These professionals will facilitate the flow of information and the smooth, timely clearance of Department paper supporting headquarters operations and a nationwide network of agencies, centers, and acceptance facilities. This position is contingent upon contract award. Responsibilities Support senior leadership overseeing headquarters operations and a nationwide operating network. Facilitate information flow and the smooth, timely clearance of Department paper. Apply strong written and editorial skills and use Microsoft products, including SharePoint. Maintain knowledge of Department paper, clearance processes, and Consular Affairs and Passport Services operations. Qualifications Minimum two years of relevant experience. Bachelor’s degree. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $54,000 — $84,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is hiring Senior Staff Assistants to support senior government leadership for the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). These professionals will facilitate the flow of information and the smooth, timely clearance of Department paper supporting headquarters operations and a nationwide network of agencies, centers, and acceptance facilities. This position is contingent upon contract award. Responsibilities Support senior leadership overseeing headquarters operations and a nationwide operating network. Facilitate information flow and the smooth, timely clearance of Department paper. Apply strong written and editorial skills and use Microsoft products, including SharePoint. Maintain knowledge of Department paper, clearance processes, and Consular Affairs and Passport Services operations. Handle higher-complexity or sensitive assignments requiring senior-level judgment and coordination. Provide advanced editorial, workflow, and executive support across multiple stakeholders. Qualifications Minimum four years of relevant experience. Bachelor’s degree. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $74,000 — $102,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is seeking one Executive Officer to provide executive leadership and oversee program performance for the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT) . This individual will act as the management authority over the contractor’s tasks and staffing portfolio and will ensure execution of assigned duties across the client’s offices. This position is contingent upon contract award. Responsibilities Serve as the contractor’s executive leader and authorized interface with the Contracting Officer, Contracting Officer’s Representative, government management, and customer representatives. Oversee the full headquarters services program and its staffing portfolio. Develop and implement strategic plans aligned with the client’s mission and goals. Lead program staff and day-to-day operations, with emphasis on efficiency, risk management, innovation, and quality management. Qualifications Minimum eight years of specific program management experience focused on risk management, innovation, and quality management systems. Master’s degree in a related field, or 12 years of relevant experience. Current Project Management Professional (PMP) certification. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $111,000 — $161,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis Professional Services (Dexis) is hiring Executive Assistants to provide administrative and operational support to executive leadership for the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT) . This role will coordinate schedules, correspondence, meetings, travel, documents, projects, events, and stakeholder communications. This position is contingent upon contract award. Responsibilities Coordinate executive calendars, travel, meetings, correspondence, records, projects, events, and stakeholder communications. Maintain accurate , confidential, and well-organized executive documentation. Support timely completion of administrative actions and apply client quality standards. Provide comprehensive senior-level executive support in a complex, high-visibility environment. Coordinate complex projects and stakeholder engagements and exercise discretion with sensitive information. Maintain rigorous quality standards and lead process improvements. Qualifications Minimum nine years of relevant experience. Bachelor’s degree in a related field, or 13 years of relevant experience. Must hold an active SECRET personnel security clearance issued by DCSA prior to contract performance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $111,000 — $161,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.