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Location: India ubject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Brazil; Argentina; Colombia; Mexico; Chile; Costa Rica Subject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Kyiv, Ukraine We are looking for a Junior System Administrator to support workplace IT operations, user requests, and core infrastructure maintenance in the IT Services team. The candidate must be based in Kyiv. The IT Services project focuses on reliable day to day support for workplace technology, office infrastructure, and user access management. You will help maintain stable operations across workstations, servers, and network equipment while contributing to secure and well documented IT processes. Provide technical assistance, incident resolution, and request fulfillment for local and remote users Handle device deployment, OS imaging, enrollment, peripheral setup, and secure hardware decommissioning Oversee user account provisioning, role based access, and Active Directory and identity system maintenance Monitor, update, and maintain office servers, workstations, and local network equipment Conduct routine system health checks, software deployments, security patching, and post incident root cause analysis Maintain up to date IT documentation, inventory records, and adherence to corporate security policies 1 plus years of experience supporting an IT workstation fleet of 20 plus devices including hardware diagnostics and repair Strong troubleshooting skills across Windows OS Basic knowledge of macOS and Linux Experience administering Windows Server 2019, 2022, or 2025 Experience with Active Directory and GPO Solid grasp of networking fundamentals including TCP IP, DNS, DHCP, VLAN, VPN, and NAT Pre Intermediate English for written documentation and basic workplace communication Hands on experience with VMware ESXi, Hyper V, or Proxmox Familiarity with PowerShell for routine administrative tasks and system automation Experience configuring Windows File Server Resource Manager, quotas, NTFS permissions, and share level access control Exposure to Zabbix, Grafana, or ELK and Elastic Stack Intermediate English or higher for cross team collaboration with international colleagues

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt Cincom is bringing its Level 1 support together into one 24/7 cross-product Support function, reporting directly to the COO. It covers all of our product lines, including CPQ, Eloquence, and Cincom Smalltalk, Mantis, Supra and Control, and more, and the customer environments we host and manage. Today, Level 1 support works differently from one product to the next. Processes, tools and standards vary, and too much depends on a few people who know a product inside out. We want one modern, professional support function that runs around the clock and that customers experience the same way, whichever product they use. We are looking for someone to build it and lead it. You will set the operating model, bring the team together, own escalations through to resolution, and put the tooling, processes and measures in place to run Support as a true 24/7 value added service. It is a leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. KEY RESPONSIBILITIES Team Leadership & People Management Lead the Level 1 support team, and the senior Hosted Services roles that reports to you, and build Level 2 knowledge over time. Hire, develop and coach the team, and cross-skill people across products so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer's problem. Building a 24/7 Support Function Design and run Support as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build follow-the-sun and out-of-hours models that make good use of the team across time zones, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Work with the Hosted Services team to build. Managed Services approach for our hosted platforms Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, and chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes, and make sure what we learn is captured in the knowledge base. Hosted Services Hold overall accountability for support of the customer environments Cincom hosts and manages, delivered through the senior Hosted Services roles. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom AI tools) that customers and the team actually use and expand self-service where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support processes provide the evidence we need for ISO 27001 and SOC 2 and support our obligations to customers in regulated sectors. Requirements Mandatory Experience Experience leading Level 1 and Level 2 support for enterprise software customers, ideally across more than one product. A track record of building or reshaping a support function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Working understanding of hosted and cloud environments, Azure or similar, including monitoring and alerting and management of guaranteed up-time. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional support service that customers value. The role is remote and the location is open. Because Support will run 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. WHAT SUCCESS LOOKS LIKE First 3 Months A clear picture of how support works today across every product, with the main gaps and risks identified. One triage and escalation process agreed and live across all products. A plan for 24/7 coverage agreed, and baseline metrics in place in Zoho Desk. By 12 Months Support running as a 24/7 service, with SLA and trend reporting by product, customer and region. Measurable improvement in response times, resolution times and customer satisfaction. Fewer avoidable escalations to Level 2/3, and a team that can cover more than one product. A working knowledge base, and AI-assisted Level 1 support live on at least one product. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,900–$5,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Kazakhstan; Azerbaijan; Uzbekistan; Moldova; Tajikistan; Armenia Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a On-Call Infrastructure Engineer (DevOps) to join our team and provide exceptional customer support. About the client Our client develops software products across various business domains, including education, healthcare, business management, sports, and marketing. Engagement details This engagement involves occasional support, with only a few hours of active work expected per month in most cases. It can suit an engineer who already has a primary engagement and can combine it with on-call availability. Availability during an agreed coverage window of approximately 12 hours per day, aligned with the CET time zone Monitor email and alerts throughout the coverage window Acknowledge incoming incidents or requests within 30 minutes and confirm that they have been taken into work Begin troubleshooting and resolution promptly Only time spent actively working on incidents or requests is paid; standby time is unpaid Responsibilities Investigate and resolve production infrastructure incidents Troubleshoot AWS, Linux, Docker, and MySQL environments Diagnose and resolve MySQL replication issues Restore service availability and document resolution steps Perform root cause analysis where required Responsibilities Investigate and resolve production infrastructure incidents Troubleshoot AWS, Linux, Docker, and MySQL environments Diagnose and resolve MySQL replication issues Restore service availability and document resolution steps Perform root cause analysis where required Requirements AWS EC2 administration CloudWatch Linux administration, particularly Ubuntu Docker and Docker Compose MySQL administration MySQL replication troubleshooting Production incident response On-call support experience Application Load Balancers CloudFront Strong operational troubleshooting skills Strongly Preferred Terraform Packer Percona PMM PagerDuty Site24x7 Backup and recovery operations Root Cause Analysis (RCA) AWS infrastructure troubleshooting Nice to Have Java application troubleshooting PHP application troubleshooting Prometheus Grafana Datadog New Relic High-availability MySQL design Observability architecture

Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a DevOps Engineer to join our team and help build scalable, secure infrastructure for a global provider of technology and digital merchandising solutions. In this role, you’ll work across cloud and distributed Linux environments, manage CI/CD pipelines using GitLab, and develop robust monitoring capabilities for cloud systems and IoT devices. You’ll apply DevOps best practices, drive infrastructure automation, and collaborate with engineering teams to support reliable, efficient software delivery. 🟩 What's in it for you: Join a global technology company delivering digital merchandising solutions across 50+ markets Work on complex infrastructure spanning cloud services, distributed Linux systems, and IoT devices Tackle hands-on challenges in CI/CD, infrastructure automation, and observability using modern DevOps tools ✅ Is that you? 4+ years of DevOps/SRE experience, with strong AWS and Linux systems engineering skills 2+ years of experience supporting product-focused engineering teams Strong GitLab CI/CD skills, including pipeline management and workflow automation Hands-on experience supporting large-scale distributed Linux systems Proficiency with Terraform, Docker, Kubernetes, and cloud platforms Strong scripting skills in Bash, Python, Go, or similar languages Familiarity with IoT device management and observability tools like Sumo Logic, New Relic, or CloudWatch Experience designing resilient IoT observability and edge-device monitoring solutions Experience with architectures combining microservices and serverless functions Experience evaluating and adopting DevOps tools, with a strong understanding of IaC, automation, and templating Strong systems thinking, commitment to security and observability, and the ability to lead incident response and continuous improvement Desirable: Experience with Ubuntu Linux 🧩 Key responsibilities and your contribution In this role, you’ll help develop, operate, and improve critical infrastructure. Build, maintain, and optimize GitLab CI/CD pipelines for reliable, efficient software delivery Design and manage scalable AWS infrastructure for distributed Linux environments Build and support observability solutions, including real-time monitoring and alerting for IoT devices Implement infrastructure as code (IaC) to create reproducible, scalable environments Help maintain high availability across distributed Linux systems Collaborate with engineering teams to strengthen DevOps practices and drive platform improvements Research best practices and evaluate DevOps tools to recommend solutions that meet business needs Provide technical guidance to clients, internal stakeholders, and less experienced team members Lead incident response and continuous improvement efforts Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Stryków, Poland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities provide technical and troubleshooting assistance related to computer hardware and software second level technical support – calls/tickets/user interaction Provide prompt responses to questions from employees as well as from client’s site Documentation of problems and knowledge database creation Provide hardware Asset information and appropriate reports and lists Service Request Management, Access Management, User Management, Onsite Support Right assignment and troubleshooting Maintain accurate hardware and software inventory Process Improvement activities Consult with IT experts, if the appropriate course of action in unclear Application of knowledge of overall systems and landscapes as appropriate Good understanding and previous experience working in regulated environments (GxP) Requirements Language skills: fluent English and Polish is required, other languages are advantage Willingness to participate in an on-call rotation, approximately one week per month. IT Technical skills for Windows Systems, ThinClients (e.g. Dell, Igel, HP), IPC´s Strong problem solving/analytical abilities Good communication skills Attention to detail and ability to multi-task handling multiple clients Ability to work independently as well as willing to follow direction and best practices Planning and organizing skills Team player and supportive personality Candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Denver, Colorado, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role The Fivetran information security organization is a motivated and innovative team responsible for ensuring the continuous integrity, confidentiality, and availability of customers’ data. Our customers trust us with all their most sensitive information, and we consider maintaining that trust to be a critical, core component of our product and business. Fivetran is seeking a motivated candidate for a GRC Senior Engineer of the Security Team. The role requires a compliance-focused engineer with knowledge and expertise in building data sets that will be used to turn our compliance into a continuous data-driven function. The position reports to the Director, GRC. Will build and own a security data lake that aggregates evidence and telemetry from across our environment, and use it to power continuous control monitoring (CCM) that replaces manual control testing with automation. You will also support core GRC operations, including internal and external audits, risk management, and vendor assessments. Acts as a subject matter expert within specific responsibility area(s) and applies internal audit best practices and keeps current with applicable rules and regulations for security compliance frameworks, as well as any authoritative pronouncements issued by relevant governing bodies. Advanced security risk or audit certifications are required and leading cybersecurity certifications are preferred. This is a full-time position based out of our Denver office . Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use AWS, GCP, Azure, Kubernetes, Secureframe, Wiz, GitHub What You’ll Do You will build and maintain a security data lake on Fivetran itself, using our own platform to centralize the data that powers continuous control monitoring. Govern the lake itself: enforce data quality, retention, least-privilege access, and sensitive-data handling Build compliance-as-code: automated evidence collection, continuous control monitoring, and policy-as-code checks across cloud (AWS, GCP, Azure), Kubernetes, CI/CD pipelines, identity, and SaaS systems Integrate and extend GRC tooling and internal platforms with APIs, scripts, and workflows that replace manual audit work and give real-time visibility into control health Support Fivetran's certifications and attestations: ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 42001, PCI DSS, SOC 2, and HITRUST Skills We’re Looking For 5+ years in GRC, security engineering, data engineering, or a related fieldUnderstanding and ability to perform control testing, documentation, and control design Strong SQL and proficiency in Python (or similar) for automation and data transformation Hands-on experience with a modern data stack (cloud warehouse/lake, ETL/ELT, orchestration, transformation tooling) Experience automating control testing or replacing manual compliance processes with code-driven checks Working knowledge of several of: ISO 27001 family, SOC 2, PCI DSS, HITRUST Familiarity with cloud security controls in [AWS / GCP / Azure] and common SaaS security configurations Ability to translate control language into technical tests, and technical results into audit-ready narratives Clear written communication and comfort working across Security, IT, Engineering, Legal, and Finance Bonus Skills ​ Experience in dealing with external audits Professional audit or information security certifications preferred (CISA, CISSP, AWS, SANS GIAC, etc.). An understanding of control frameworks Fivetran follows: SOC 1/2, PCI-DSS, ISO 27001, NIST 800-53, ISO 27017, ISO 27018, ISO 27701, ISO 42001, HITRUST, FedRAMP The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $148,788 — $185,984.75 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Oakland, California, United States From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role The Fivetran information security organization is a motivated and innovative team responsible for ensuring the continuous integrity, confidentiality, and availability of customers’ data. Our customers trust us with all their most sensitive information, and we consider maintaining that trust to be a critical, core component of our product and business. Fivetran is seeking a motivated candidate for a GRC Senior Engineer of the Security Team. The role requires a compliance-focused engineer with knowledge and expertise in building data sets that will be used to turn our compliance into a continuous data-driven function. The position reports to the Director, GRC. Will build and own a security data lake that aggregates evidence and telemetry from across our environment, and use it to power continuous control monitoring (CCM) that replaces manual control testing with automation. You will also support core GRC operations, including internal and external audits, risk management, and vendor assessments. Acts as a subject matter expert within specific responsibility area(s) and applies internal audit best practices and keeps current with applicable rules and regulations for security compliance frameworks, as well as any authoritative pronouncements issued by relevant governing bodies. Advanced security risk or audit certifications are required and leading cybersecurity certifications are preferred. This is a full-time position based out of our Oakland office . Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use AWS, GCP, Azure, Kubernetes, Secureframe, Wiz, GitHub What You’ll Do You will build and maintain a security data lake on Fivetran itself, using our own platform to centralize the data that powers continuous control monitoring. Govern the lake itself: enforce data quality, retention, least-privilege access, and sensitive-data handling Build compliance-as-code: automated evidence collection, continuous control monitoring, and policy-as-code checks across cloud (AWS, GCP, Azure), Kubernetes, CI/CD pipelines, identity, and SaaS systems Integrate and extend GRC tooling and internal platforms with APIs, scripts, and workflows that replace manual audit work and give real-time visibility into control health Support Fivetran's certifications and attestations: ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 42001, PCI DSS, SOC 2, and HITRUST Skills We’re Looking For 5+ years in GRC, security engineering, data engineering, or a related fieldUnderstanding and ability to perform control testing, documentation, and control design Strong SQL and proficiency in Python (or similar) for automation and data transformation Hands-on experience with a modern data stack (cloud warehouse/lake, ETL/ELT, orchestration, transformation tooling) Experience automating control testing or replacing manual compliance processes with code-driven checks Working knowledge of several of: ISO 27001 family, SOC 2, PCI DSS, HITRUST Familiarity with cloud security controls in [AWS / GCP / Azure] and common SaaS security configurations Ability to translate control language into technical tests, and technical results into audit-ready narratives Clear written communication and comfort working across Security, IT, Engineering, Legal, and Finance Bonus Skills ​ Experience in dealing with external audits Professional audit or information security certifications preferred (CISA, CISSP, AWS, SANS GIAC, etc.). An understanding of control frameworks Fivetran follows: SOC 1/2, PCI-DSS, ISO 27001, NIST 800-53, ISO 27017, ISO 27018, ISO 27701, ISO 42001, HITRUST, FedRAMP The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $158,707 — $198,383.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Run AWS infrastructure as code, with AI in the loop. Manage AWS infrastructure through Terraform using our pull-request-based GitOps workflow, and resolve configuration drift across regions.

Location: India - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you’ll do: Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. Escalate wisely: Engage the Engineering team when things get spicy. Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. What we're looking for: You’ve spent 3+ years supporting enterprise customers with a confident, calm approach. 2+ years under your belt with Linux, Docker and Kubernetes.  You dream in containers. You deliver top-tier customer experiences with stellar written and verbal communication. You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. Startup experience? Even better.  You’ve navigated fast lanes before. A curious soul who learns faster than a caffeinated squirrel. You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Colombia; Argentina; Brazil On behalf of FinTech Client #8 , SD Solutions is looking for a talented Customer Support Engineer to provide exemplary support to our clients and partners, ensuring prompt, correct, and personalized assistance. This remote role will involve engaging in both VIP and Standard Support, troubleshooting issues, and collaborating with internal departments such as Compliance to address inquiries. You will work in a fast-paced, client-focused environment, where your main objective will be to resolve tickets promptly and accurately while upholding our high standards of customer care. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Provide B2B Support to our clients, who use our services to make payments to their employees, partners, and affiliates. Provide B2C Support Payees receiving funds through our platform, guiding them through withdrawal methods and general inquiries. Collaborate with Partners to gather information needed to resolve issues. Deliver Basic Technical Assistance : Explain basic troubleshooting steps to clients. Communicate relevant technical issues to supervisors or tech support as required. Ticket Management : Review and prioritize all unassigned tickets immediately. Revisit open tickets awaiting responses from clients or other departments. Requirements: Experience in Customer Support : Proven experience in a customer support role, ideally in a SaaS or tech environment. Interpersonal Skills : Demonstrated ability to reassure clients, communicate clearly, and personalize interactions. Problem-Solving Ability : Aptitude for understanding complex issues and delivering comprehensive solutions. Time Management : Capable of prioritizing and responding to support tickets promptly, meeting the goal of a near-instant first response time. Advantages: Understanding of the finance world Language Skills : Additional language proficiency is a plus. Schedule: Friday–Tuesday (off Wednesday and Thursday). About the company: A SaaS-based global payout orchestration platform enabling businesses to send mass payouts — B2C and B2B — to over 175 countries in more than 70 currencies. Accessible via a single REST API with a unified KYB process, backed by a network of global financial partners. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Задачи: проверять веб-приложения по OWASP WSTG, готовить отчёты и рекомендации, разрабатывать и поддерживать инструменты для пентеста и Red Team, тестировать PoC. — опыт работы или практика в анализе защищённости веб-приложений.

Location: Atlanta, GA (Hybrid) The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives—taking point on complex integrations, data attribution discrepancies, and advanced product workflows. You will bridge the gap between front-line support and core engineering, taking ownership of tricky technical issues to resolution while helping uplift our Tier I team. What You'll Do Technical Escalations: Own end-to-end investigation for escalated tickets involving telephony (call routing), web script behavior (DNI), webhooks, API requests, and third-party integrations (e.g., Google Ads, GA4, Salesforce, HubSpot). Root-Cause Investigation: Use browser developer tools, server logs, API testing tools (like Postman), and database queries to isolate whether an issue stems from CallRail, a client's site code, or a third-party endpoint. High-Quality Handoffs: When identifying problem tickets or escalating issues to internal partners, thoroughly document identified failure points, reproducible test steps, payload logs, and diagnostic findings to ensure proper prioritization and solutioning for customers. Knowledge Sharing: Turn freshly solved complex cases into actionable notes to reduce repeat escalations. Technical Consultation: Assist customers via all channels and scheduled screen-share calls to guide them through complex setups or tricky technical troubleshooting. Stakeholder Communication: Provide calm, objective, and timely technical updates during high-priority incidents to leadership, Account Managers, and Sales, managing expectations with clarity and tact. What You'll Need Troubleshooting Aptitude: Proven experience isolating root causes in complex software ecosystems where documentation may not have an immediate answer. Web Tech Familiarity: Practical understanding of web fundamentals—reading HTML/CSS, basic JavaScript behavior, inspecting web pages (DevTools Network/Console tabs), and understanding REST API structures (JSON payloads, status codes). MarTech & Attribution Knowledge: Familiarity with how digital marketing tracking works (UTM parameters, URL query strings, conversion tracking in Google Ads/GA4). Technical Communication: Ability to translate dense technical realities into simple explanations for customers, while understanding the technical logic of the product enough to communicate with developers. Resourcefulness & Critical Inference: Ability to independently test hypotheses in a sandbox environment using our product tools and online technical documentation before escalating. Interpersonal & Departmental Diplomacy: Ability to communicate professionally and constructively across technical and non-technical departments (from software engineers to executive leadership and sales reps). If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: https://www.callrail.com/about/ You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.

Location: Canada - Remote; United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you’ll do: Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. Escalate wisely: Engage the Engineering team when things get spicy. Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. What we're looking for: You’ve spent 5+ years supporting enterprise customers with a confident, calm approach. 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. You deliver top-tier customer experiences with stellar written and verbal communication. You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. Startup experience? Even better.  You’ve navigated fast lanes before. A curious soul who learns faster than a caffeinated squirrel. You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Graphcore is looking for a Senior Network Operations Engineer to maintain reliable and secure networks, resolve complex incidents, and automate operations.

Aurora is looking for a Developer Support Engineer I to resolve developer tooling and infrastructure support issues.