Location: Cape Town, South Africa
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Buenos Aires, Argentina
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Bogotá, Colombia
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Brasilia, Brazil
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Caracas, Venezuela
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Cape Town, South Africa
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Metro Manila, Philippines
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Cape Town, South Africa
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Cape Town, South Africa
About Bamboo Works
Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires.
As we continue to grow, we're looking for an exceptional
Lead Generation Specialist
to fuel our growth by connecting us with the companies that need great offshore teams the most.
If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Lead Generation Specialist
, you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team.
This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close.
Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into.
Role Details
Commitment:
Part-Time/Full-Time
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
Competitive rate based on experience, consisting of base pay + high incentives
What You'll Do
Build a steady flow of qualified meetings with companies looking to hire offshore staff.
Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore.
Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts.
Qualify and warm up prospects so our sales team receives opportunities that are ready to close.
Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month.
What We're Looking For
Must-Haves
At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients).
You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to.
You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools.
You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records.
You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup.
Nice-to-Haves
Experience running qualification or discovery calls before handing prospects over to sales
Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs
Experience with cold calling or appointment-setting software
Experience with corporate markets, such as accounting
Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization
Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting
Ideal Candidate Profile
This role is ideal for someone who:
Is driven by targets and motivated by seeing the pipeline grow.
Takes ownership of results rather than waiting for leads to come to them.
Spots opportunities and buying signals that others miss.
Thrives in a fast-paced, entrepreneurial environment where you're building from scratch.
Handles rejection with resilience and keeps outreach consistent day after day.
Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates.
Balances high activity with high-quality, well-qualified opportunities.
Is data-driven, tracking every number in the funnel and using it to improve.
Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus high incentives.
Work directly with company founders
Recruitment Process
Initial Interview
Interview with the Founders
Offer & Onboarding
Location: Manila, Philippines
About Bamboo Works
Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires.
As we continue to grow, we're looking for an exceptional
Lead Generation Specialist
to fuel our growth by connecting us with the companies that need great offshore teams the most.
If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Lead Generation Specialist
, you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team.
This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close.
Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into.
Role Details
Commitment:
Part-Time/Full-Time
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
Competitive rate based on experience, consisting of base pay + high incentives
What You'll Do
Build a steady flow of qualified meetings with companies looking to hire offshore staff.
Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore.
Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts.
Qualify and warm up prospects so our sales team receives opportunities that are ready to close.
Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month.
What We're Looking For
Must-Haves
At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients).
You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to.
You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools.
You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records.
You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup.
Nice-to-Haves
Experience running qualification or discovery calls before handing prospects over to sales
Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs
Experience with cold calling or appointment-setting software
Experience with corporate markets, such as accounting
Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization
Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting
Ideal Candidate Profile
This role is ideal for someone who:
Is driven by targets and motivated by seeing the pipeline grow.
Takes ownership of results rather than waiting for leads to come to them.
Spots opportunities and buying signals that others miss.
Thrives in a fast-paced, entrepreneurial environment where you're building from scratch.
Handles rejection with resilience and keeps outreach consistent day after day.
Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates.
Balances high activity with high-quality, well-qualified opportunities.
Is data-driven, tracking every number in the funnel and using it to improve.
Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus high incentives.
Work directly with company founders
Recruitment Process
Initial Interview
Interview with the Founders
Offer & Onboarding
Location: Bogotá, Colombia
About Bamboo Works
Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires.
As we continue to grow, we're looking for an exceptional
Lead Generation Specialist
to fuel our growth by connecting us with the companies that need great offshore teams the most.
If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Lead Generation Specialist
, you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team.
This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close.
Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into.
Role Details
Commitment:
Part-Time/Full-Time
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
Competitive rate based on experience, consisting of base pay + high incentives
What You'll Do
Build a steady flow of qualified meetings with companies looking to hire offshore staff.
Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore.
Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts.
Qualify and warm up prospects so our sales team receives opportunities that are ready to close.
Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month.
What We're Looking For
Must-Haves
At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients).
You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to.
You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools.
You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records.
You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup.
Nice-to-Haves
Experience running qualification or discovery calls before handing prospects over to sales
Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs
Experience with cold calling or appointment-setting software
Experience with corporate markets, such as accounting
Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization
Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting
Ideal Candidate Profile
This role is ideal for someone who:
Is driven by targets and motivated by seeing the pipeline grow.
Takes ownership of results rather than waiting for leads to come to them.
Spots opportunities and buying signals that others miss.
Thrives in a fast-paced, entrepreneurial environment where you're building from scratch.
Handles rejection with resilience and keeps outreach consistent day after day.
Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates.
Balances high activity with high-quality, well-qualified opportunities.
Is data-driven, tracking every number in the funnel and using it to improve.
Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus high incentives.
Work directly with company founders
Recruitment Process
Initial Interview
Interview with the Founders
Offer & Onboarding
Location: Warsaw, Poland
About Bamboo Works
Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires.
As we continue to grow, we're looking for an exceptional
Lead Generation Specialist
to fuel our growth by connecting us with the companies that need great offshore teams the most.
If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Lead Generation Specialist
, you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team.
This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close.
Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into.
Role Details
Commitment:
Part-Time/Full-Time
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
Competitive rate based on experience, consisting of base pay + high incentives
What You'll Do
Build a steady flow of qualified meetings with companies looking to hire offshore staff.
Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore.
Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts.
Qualify and warm up prospects so our sales team receives opportunities that are ready to close.
Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month.
What We're Looking For
Must-Haves
At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients).
You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to.
You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools.
You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records.
You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup.
Nice-to-Haves
Experience running qualification or discovery calls before handing prospects over to sales
Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs
Experience with cold calling or appointment-setting software
Experience with corporate markets, such as accounting
Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization
Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting
Ideal Candidate Profile
This role is ideal for someone who:
Is driven by targets and motivated by seeing the pipeline grow.
Takes ownership of results rather than waiting for leads to come to them.
Spots opportunities and buying signals that others miss.
Thrives in a fast-paced, entrepreneurial environment where you're building from scratch.
Handles rejection with resilience and keeps outreach consistent day after day.
Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates.
Balances high activity with high-quality, well-qualified opportunities.
Is data-driven, tracking every number in the funnel and using it to improve.
Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus high incentives.
Work directly with company founders
Recruitment Process
Initial Interview
Interview with the Founders
Offer & Onboarding
Location: Buenos Aires, Argentina
About Bamboo Works
Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires.
As we continue to grow, we're looking for an exceptional
Lead Generation Specialist
to fuel our growth by connecting us with the companies that need great offshore teams the most.
If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Lead Generation Specialist
, you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team.
This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close.
Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into.
Role Details
Commitment:
Part-Time/Full-Time
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
Competitive rate based on experience, consisting of base pay + high incentives
What You'll Do
Build a steady flow of qualified meetings with companies looking to hire offshore staff.
Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore.
Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts.
Qualify and warm up prospects so our sales team receives opportunities that are ready to close.
Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month.
What We're Looking For
Must-Haves
At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients).
You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to.
You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools.
You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records.
You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup.
Nice-to-Haves
Experience running qualification or discovery calls before handing prospects over to sales
Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs
Experience with cold calling or appointment-setting software
Experience with corporate markets, such as accounting
Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization
Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting
Ideal Candidate Profile
This role is ideal for someone who:
Is driven by targets and motivated by seeing the pipeline grow.
Takes ownership of results rather than waiting for leads to come to them.
Spots opportunities and buying signals that others miss.
Thrives in a fast-paced, entrepreneurial environment where you're building from scratch.
Handles rejection with resilience and keeps outreach consistent day after day.
Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates.
Balances high activity with high-quality, well-qualified opportunities.
Is data-driven, tracking every number in the funnel and using it to improve.
Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus high incentives.
Work directly with company founders
Recruitment Process
Initial Interview
Interview with the Founders
Offer & Onboarding
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Cape Town, South Africa
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Bogotá, Colombia
Bookkeeper / CPA (US or AU Accounting)
We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios.
NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL.
We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms.
Type:
Flexible (Part-Time and Full-Time opportunities available)
Schedule:
US or AEST business hours
Location:
Fully Remote
Engagement:
Independent Contractor
Rate:
Competitive USD hourly/monthly rates (scaled to experience and commitment)
Start Date:
ASAP / Rolling Placement
What You'll Be Doing:
Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support.
Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers.
Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients.
Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe).
Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities.
Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards.
Who You Are:
Proven track record working with foreign accounts—specifically
US or Australian (AU) clients
.
Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA).
Advanced hands-on proficiency with
QuickBooks Online
and/or
Xero
.
Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers.
Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently.
Nice-to-Haves
Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations.
Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services.
Proficiency with remote collaboration tools (Slack, Google Workspace, Asana).
Recruitment Process:
Initial Interview (HR/Recruiter)
Test Assignment
Final Interview (Client)
Location: Philippines
The Role
We are looking for a
Senior Manager of Influencer Marketing
to lead and scale our influencer marketing operations, creator partnerships, and campaign execution across our growing client portfolio.
This is a strategic leadership role for someone who thrives in high-growth environments and enjoys building scalable systems, developing high-performing teams, and driving measurable business outcomes through creator marketing.
You will oversee the end-to-end influencer marketing function—from creator sourcing and relationship management to campaign execution, performance optimization, and operational excellence. Working closely with Growth, Creative, Client Services, and Operations, you will ensure our creator programs consistently deliver exceptional results for clients while creating an outstanding experience for our creator community.
Success in this role means building a world-class influencer marketing operation that consistently delivers high-performing campaigns, strengthens creator relationships, improves operational efficiency, and supports Advantage HQ's continued growth.
What You Will Own
Influencer Marketing Strategy
Execute and continuously improve Advantage HQ's influencer marketing strategy.
Develop scalable influencer programs across multiple clients and industries.
Partner with internal stakeholders to align creator strategies with business objectives.
Identify opportunities to improve campaign performance, creator quality, and operational efficiency.
Help position Advantage HQ as a leader in performance-driven influencer marketing.
Creator Network Management
Grow and maintain a diverse, high-quality global network of creators across key social platforms.
Build long-term relationships with creators, talent managers, and agencies.
Develop preferred creator rosters aligned with client verticals.
Improve creator responsiveness, engagement, and retention.
Ensure creators receive an exceptional experience throughout every partnership.
Campaign Execution
Oversee the successful execution of influencer campaigns from briefing through completion.
Ensure campaigns launch on time, within budget, and meet performance expectations.
Collaborate with Creative and Paid Media teams to maximize campaign effectiveness.
Scale creator whitelisting initiatives across client accounts.
Monitor campaign performance and identify opportunities for continuous optimization.
Influencer Operations
Build efficient workflows across sourcing, outreach, negotiations, contracting, approvals, production, payments, and reporting.
Improve operational processes through automation, AI tools, and standardized workflows.
Ensure operational excellence across multiple concurrent campaigns.
Maintain high standards for campaign quality, compliance, and client satisfaction.
Team Leadership
Lead, coach, and develop a high-performing influencer marketing team.
Establish clear KPIs, performance expectations, and accountability.
Mentor team members to improve campaign management, communication, and strategic thinking.
Foster a culture of ownership, collaboration, innovation, and continuous improvement.
Support hiring, onboarding, and professional development within the team.
Performance & Analytics
Track and report key influencer marketing KPIs across campaigns and clients.
Analyze creator performance, campaign ROI, engagement metrics, and business outcomes.
Use data-driven insights to improve future creator selection and campaign strategies.
Present campaign insights and recommendations to internal leadership and clients when needed.
Innovation
Stay current on emerging creator trends, platform updates, AI tools, and influencer marketing best practices.
Evaluate new technologies that improve creator discovery, campaign management, and reporting.
Recommend innovative approaches that strengthen Advantage HQ's competitive advantage in creator marketing.
Champion continuous improvement across systems, workflows, and team capabilities.
What We Are Looking For
6+ years of experience in influencer marketing, creator partnerships, talent management, or digital marketing.
3+ years of leadership experience managing influencer marketing teams.
Proven experience managing large-scale influencer campaigns across TikTok, Instagram, YouTube, and Meta platforms.
Strong understanding of creator partnerships, whitelisting, licensing, usage rights, and performance marketing.
Experience collaborating with Paid Media, Creative, and Client Success teams.
Demonstrated success building scalable operational processes and improving team efficiency.
Strong analytical mindset with experience using campaign performance data to drive business decisions.
Excellent leadership, communication, project management, and stakeholder management skills.
Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
Strong problem-solving skills with a bias toward execution, accountability, and continuous improvement.
Ideal Experience
Experience leading influencer marketing within a high-growth agency or DTC environment.
Experience managing hundreds or thousands of creator relationships.
Experience using influencer platforms, CRM systems, and AI-powered creator tools.
Experience building standardized influencer marketing processes and SOPs.
Experience managing globally distributed teams.
Experience working in fast-paced, performance-driven organizations.
Familiarity with project management tools such as Asana, ClickUp, Monday.com, or similar platforms.
You Will Probably Love This Role If...
You enjoy building scalable systems that make teams more efficient.
You are passionate about creator marketing and the evolving creator economy.
You thrive in fast-paced, high-growth environments.
You enjoy leading teams and helping people grow professionally.
You are highly organized and love improving processes.
You enjoy balancing creativity with data-driven decision-making.
You believe exceptional creator relationships drive exceptional business results.
You love combining technology, AI, and operational excellence to deliver measurable growth.
Buenos Aires, Argentina
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Metro Manila, Philippines; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use
Cape Town, South Africa; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use
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