Вакансии

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Director, Marketing Strategy, & Analytics. About the job This position is needed to lead and elevate Twilio’s global marketing strategy, turning data into actionable insight that drives growth and customer engagement. We’re looking for a strategic thinker and data storyteller to shape marketing decisions, inspire teams, and deliver real-world results. You’ll build and lead a team that transforms millions of data points into clear direction for campaigns, and drives revenue growth and retention. Responsibilities In this role, you’ll: Create a forward looking point of view on the future of marketing and how we’ll drive success. Define and drive global marketing strategies through actionable data and deep customer insight. Build, mentor, and scale the marketing strategy, and data analytics team, fostering a culture of experimentation and measurable impact. Lead quarterly/annual planning, and target setting to guide execution across all marketing functions. Lead key marketing operational cadences to ensure business actionability needs are being met. Partner across Marketing, Finance, and the GTM org to align go-to-market and growth strategies. Own and Drive Marketing spend efficiencies, ROI analysis, optimization initiatives, and development of executive-ready dashboards. Monitor emerging trends and market signals, and act as a scout for net-new growth vectors, whitespace opportunities, and competitive threats. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s degree in Marketing, Business, Analytics, or a related field. 10+ years in marketing strategy, data analytics, or related functions, with 5+ years of people leadership. Expertise with analytics and BI tools (e.g., Tableau, Salesforce). Strong communication, leadership, and cross-functional collaboration skills. Exceptional cross-functional communication and storytelling skills. Comfortable operating in ambiguity and fast-paced environments. Desired: Advanced degree (MBA or similar) strongly preferred. Experience in SaaS, tech, or high-growth environments preferred. Certification in marketing analytics or data science is a plus. Passion for innovation, storytelling, and customer-centric thinking. Location This role will be remote and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840 - $284,800. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200 - $301,500. Based in the San Francisco Bay area, California: $268,000 - $335,000. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until November 16th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative. The Impact You'll Have As our Senior Commercial Counsel, North America , you will own customer-facing commercial contracting across the U.S. and Canada taking deals from inception to signature. You will be the legal partner our Sales, Account Management, and Customer Success teams turn to for fast, commercially minded, risk-balanced negotiation of Proof of Concept (POC) Agreements, Master Services Agreements (MSAs), Data Processing Agreements (DPAs), order forms, renewals, and amendments. This is a hands-on, high-volume role for a senior commercial lawyer who is energized by closing deals, comfortable as the single point of accountability for a contract, and fluent in the data privacy and regulatory issues that come with selling identity, biometric, and fraud-prevention technology into highly regulated industries. You will work daily with business stakeholders and counterparties, and partner with our Privacy, InfoSec, and Product teams to land agreements that protect Incode while keeping deals moving. Beyond the deal table, you'll counsel Product and Engineering on new products and features and go-to-market, keeping Incode's launches and customer commitments aligned. What You’ll Own & Drive Product & Go-To-Market (GTM) Advise Product and Engineering teams on new products and features, from design stage through launch and across the full product lifecycle. Identify and mitigate legal and regulatory risk across new and existing products and features. Monitor evolving privacy, biometric, and AI-related legal and regulatory developments across the U.S. and Canada and proactively flag changes that affect Incode's products or contracting positions. Review and approve product-related marketing and external communications, with a focus on consumer protection, unfair/deceptive practices, and privacy posture. Act as the trusted, responsive legal partner to Sales, Account Management, and Customer Success setting expectations, communicating ETAs, and unblocking deals against quarter-end and go-live timelines. Translate complex legal and privacy concepts into practical guidance business teams can act on and escalate novel or high-risk issues to the General Counsel with a clear recommendation. Integrate emerging AI governance and AI-ethics frameworks into responsible product development. Develop deep fluency in Incode's proprietary technology and product architecture to provide grounded, practical advice. Commercial Negotiations Own end-to-end drafting, review, and negotiation of the full range of customer commercial agreements across the North America market in addition to POCs, MSAs, and DPAs, you will negotiate OEM and reseller/partner agreements, NDAs/MNDAs, and amendments. Serve as the single accountable owner (“hold the pen”) for assigned deals, driving them from first review through redlines, issue resolution, and final execution. Review and negotiate third-party (customer) paper, quickly identifying material risks, deviations from Incode's positions, and the handful of points truly worth negotiating. Lead customer-facing calls and direct negotiations, advising the business on key commercial terms — limitation of liability, indemnification, term and renewal, SLAs, fees and pricing interplay, IP and trademark use, and termination. Provide clear, documented sign-off for signature and partner with Legal Operations on Salesforce and legal software intake workflows. Your Background J.D. (or equivalent) and admission to, and good standing in, at least one U.S. state bar. 7+ years of relevant experience as a commercial/technology transactions lawyer, ideally a mix of top law firm and in-house experience at a fast-paced technology company. Demonstrated track record negotiating and closing complex customer agreements end-to-end, including on customer paper. Strong, working knowledge of data privacy law applicable to North America (e.g., U.S. state privacy laws, biometric privacy statutes such as BIPA, and Canadian frameworks including PIPEDA and Québec's Law 25), and the ability to apply it in a commercial contracting context with the support of the Privacy Legal Team. Experience supporting customers in highly regulated environments financial services and banking, government/public sector, gaming, gambling, adult entertainment, medical/healthcare, or similar and comfort with the heightened diligence those deals require across the U.S. and Canada. Excellent drafting, negotiation, and judgment; able to distinguish must-have protections from nice-to-haves and to take clear positions under deal pressure. Highly responsive, organized, and able to manage a high volume of simultaneous deals and stakeholders in a fast-paced, high-growth environment. The Qualities That Set You Apart Qualification to practice law in Canada. Experience with CLM tooling and Salesforce. Familiarity with identity, biometrics, or fraud-prevention technology. Aspects of our Culture: High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Promotions & Development Learn more about Life at Incode ! Benefits & Perks: Flexible Working Hours & Workplace Open Vacation Policy Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

Location: New York City Workplace: Remote Developers don’t want more marketing. They want relevance, technical depth, and experiences worth showing up for. As Field Marketing Manager you will help bring Coder’s regional marketing programs to life. You will execute field and ABM programs that build awareness, support sales, and create pipeline across the North American market. You will work closely with a Senior Marketing Manager, sales, partners, and the broader marketing team. You will coordinate events, activate campaigns, and keep programs moving on time and on brand. What you’ll do here - Execute regional field marketing plans aligned to global strategy and North America priorities. - Run virtual and in-person events that people actually remember, from platform engineering roundtables to developer meetups to enterprise field programs. - Support lead generation and pipeline goals through strategic programs, clear handoffs, and timely follow-through. - Partner with global marketing teams to localize campaign content and messaging for North American audiences. - Help execute co-branded campaigns and joint event opportunities with strategic alliances, resellers, and channel partners. - Partner closely with sales on ABM plays for high-priority accounts, helping turn target account lists into real conversations and pipeline. - Coordinate account-specific assets, communications, and campaign touchpoints that support sales outreach and pipeline creation. - Support pre-event ABM motions, including target account coordination, personalized outreach support, and follow-up planning. - Keep projects organized, timelines moving, and chaos to a minimum across regional campaigns and events. What we’re looking for - Must be located in the New York City metro area - 4–7 years of field marketing experience, preferably in B2B technology or developer-focused companies. - Hands-on experience executing regional field marketing programs, including events, partner campaigns, and sales-aligned marketing motions. - Experience supporting or executing account-based marketing programs, including target account planning, personalized campaign touchpoints, and sales coordination. - Strong project management skills with the ability to manage timelines, vendors, details, and cross-functional inputs. - Experience partnering closely with sales teams to support pipeline goals and regional priorities. - Clear written and verbal communication skills, with the ability to keep stakeholders informed and aligned. - Comfort managing multiple programs at once while staying organized, responsive, and detail-oriented. - Familiarity with project management tools such as Asana or similar systems. Bonus tacos if you have - Experience marketing to developers, platform engineering teams, DevOps teams, or technical buyers. - Experience with enterprise SaaS, cloud infrastructure, open-source, or developer tools. - Familiarity with marketing automation, CRM, or ABM platforms such as HubSpot, Salesforce, 6sense or HockeyStack. - Experience supporting partner or channel marketing programs. - Experience measuring field marketing performance across attendance, engagement, influenced pipeline, and sourced pipeline. - Experience supporting a company with an open source offering. Our tech stack You do not need to know every tool on day one, but familiarity with common go-to-market systems will help you ramp quickly. This role may work across tools such as Asana, Salesforce, marketing automation platforms, ABM platforms, event platforms, and shared content systems. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Lima, Peru Workplace: hybrid We are looking for a data-driven Product Marketing Manager to own the strategy, execution, and continuous optimization of our customer lifecycle and product engagement initiatives. Please apply with your CV in English. Key Responsibilities Campaign Preparation and Execution: Independently create, schedule, and execute marketing campaigns (email, push notifications, WhatsApp, in-app messages, banners) across multiple customer segments. Optimize campaigns for delivery across time zones, devices, and customer preferences. Ensure compliance with legal standards such as GDPR and other regional requirements. Audience Segmentation: Design and implement custom segmentation strategies based on multidimensional criteria such as behavior, demographics, orders and ride history, and engagement levels. Maintain dynamic customer segments that update automatically as data changes. Trigger Campaign Configuration: Build and manage multi-step automated workflows, such as re-engagement, loyalty program adoption, or upselling campaigns, with minimal supervision. Test and troubleshoot triggers to ensure proper execution and alignment with the customer lifecycle. Testing and Optimization: Plan, execute, and document A/B and multivariate tests for key campaign elements, including design, timing, and messaging. Use insights from testing to implement data-driven improvements across campaigns. Perform regular performance reviews to refine optimization strategies. Reporting and Analysis: Generate detailed reports on campaign performance, interpreting metrics like open rates, CTRs, conversions, and ROI. Present data insights to stakeholders and provide actionable recommendations to improve rider and driver engagement. Collaboration and Mentoring: Collaborate with cross-functional teams (content, design, analytics) to deliver campaigns. Provide guidance and support to junior CRM specialists, including peer reviews and knowledge sharing. Skills, Knowledge & Expertise CRM Platform Proficiency: Independently execute at least five end-to-end campaigns quarterly using advanced CRM platform features (e.g., Bloomreach, Salesforce Marketing Cloud, HubSpot). Build at least three advanced automations quarterly, such as multi-step workflows with branching logic (e.g., loyalty or churn prevention campaigns). Complete at least two courses with intermediate certification for Bloomreach or demonstrate equivalent expertise. Data Analysis and Reporting: Create detailed reports with data visualizations for at least five campaigns quarterly, incorporating metrics like open rates, conversion rates, and ARPPU. Work with datasets using tools like Excel or Google Sheets with advanced functions (e.g., INDEX/MATCH, QUERY). Present campaign insights to stakeholders in three formal presentations with actionable recommendations. Digital Marketing Expertise: Apply intermediate-level knowledge of digital marketing strategies, including personalization, retargeting, and customer journey mapping. Assist in the strategic planning of at least two multi-channel campaigns integrating email, WhatsApp, in-app, banners, and push notifications. Advanced Data Handling: Segment audiences dynamically based on real-time data, using at least three different criteria simultaneously. Ensure data compliance by implementing processes that align with GDPR/CCPA requirements for all campaigns. English Proficiency: Write comprehensive campaign briefs and reports in English, ensuring accuracy and clarity. Lead or co-lead cross-functional meetings in English, presenting updates or insights confidently. Advanced Testing and Optimization: Conduct and analyze A/B tests for at least five campaigns quarterly, including testing subject lines, offers, layouts, and timing. Implement changes based on test results, achieving measurable improvements in key KPIs (e.g., a 5 statistically significant lift in conversion). Communication Deliverability: Monitor and resolve deliverability issues for campaigns. Use tools like Postmaster Tools or delivery reports to troubleshoot spam issues and optimize sender reputation. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Bogotá, Colombia About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Warsaw, Poland About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Buenos Aires, Argentina About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Argentina About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Serbia About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Mexico About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Brazil About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Ecuador About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Uruguay About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Montenegro About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement