Location: Xinyi, Taiwan
We are growing! We are currently looking to hire
a Freelance CX Trainer
for our Academy Team in Taiwan!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
Liaising with the Project plan to determine training needs, objectives and schedule training sessions
Supporting in designing effective training programs
Animating training sessions in class and online (Retail programs, workshops, …) and creating vivid and dynamic environment to impact mindset change and behaviors
Inspiring participants through different methodologies (discussion, demonstration, game and story)
Able to coach (on floor or online)
Requirements
What you will bring along:
Strong retail background and insight (luxury retail background is highly preferred)
Minimum 5+ years’ experience in related to service excellence, CX and training field
Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
Experienced in conducting learning activities with different interactive methods
Excellent communication skills with proficient language skills in Mandarin & English
Able to develop training material and activities is a plus
Location: Sheung Wan, Hong Kong
We are growing! We are currently looking to hire
a Freelance CX Trainer
for our Academy Team in Hong Kong!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
Liaising with the Project plan to determine training needs, objectives and schedule training sessions
Supporting in designing effective training programs
Animating training sessions in class and online (Retail programs, workshops, …) and creating vivid and dynamic environment to impact mindset change and behaviors
Inspiring participants through different methodologies (discussion, demonstration, game and story)
Able to coach (on floor or online)
Requirements
What you will bring along:
Strong retail background and insight (luxury retail background is highly preferred)
Minimum 5+ years’ experience in related to service excellence, CX and training field
Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
Experienced in conducting learning activities with different interactive methods
Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus.
Able to develop training material and activities is a plus
Location: Paris, Remote
Workplace: remote
At the start of 360Learning's growth, we were only 10 developers in the R&D department working on a single codebase. Today, we are a team of 60+ engineers divided into 10 product squads. Each squad includes developers, product managers and designers. Our technical teams are paramount to 360Learning’s response to our increasingly demanding customers and are strategic players for the growth of the company. We have the opportunity to:
Lead real and complex technical challenges: A complex codebase on which analysis and modeling capabilities are key. Significant traffic (2.3M registered users, 200K unique monthly visitors) with a considerable volume of data to manage. A strong focus on “clean architecture” for long-term growth.
Work on an attractive technical stack: We work on MongoDB, Node.js and Vue.js, three of the most popular JS technologies on the market. We are currently migrating to TypeScript.
Grow within a R&D team that allows rapid progress: Our decentralized peer review process provides us with qualitative and regular feedback from other team members. We promote pair programming and knowledge sharing.
Within 1 month, you will:
Discover the 360Learning platform
Have a global view on our codebase
Become familiar with team's processes
Implement your first tickets
Integrate our decentralized peer review process to adopt our best practices
Within 3 months, you will:
Join a squad : each squad has clear goals for innovation (e.g. driving users to create more courses), while also maintaining and improving product features and codebase that fall under its scope
Work on the development of broader functionalities
Level up your skills on our stack (Node, Vue, TypeScript, JS)
Within 6 months, you will:
Share your best practices within the team
Create your own courses on the 360Learning platform
Implement cross-functional tools, to allow the team to maintain its quality standards and increase its velocity
Document, refactor, analyze features to maintain a high level of quality and transparency
Within 12 months, you will:
Onboard the new engineers in your team
Be the owner of part of the codebase
Work on complex functionalities that impact several teams and stakeholders
Work on architectural changes impacting our entire codebase
The Skill Set
You have significant full stack programming experience including experience with Agile methodologies, SaaS software architecture, and modern programming languages
You have an interest in JavaScript technologies (you don't have to be an expert!)
You are used to creating quality interfaces : intuitive, efficient, elegant...
You are comfortable with algorithms
You have a product-oriented mindset and care deeply about the customers and the customer experience.
Excellent organizational, communication, and collaboration skills
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary and equity 📈
Benefits/Perks
: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance:
Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter:
360learning.com/blog/corporate-social-responsibility-charter
🌎🌏🌍
Culture
: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆
https://360learning.com/blog/360learner-journey/
Interview Process
Phone Screen with our Talent Acquisition Manager
Technical Test to do at home on HackerRank
Discovery Meeting with a Software Engineer (including a Kata)
Clarification Meeting with a Software Engineer
Culture-fit interview with
Fabrice
, our Engineering Director
Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Geneva OR London OR Paris OR Zug
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