Job Overview This role is responsible for owning and representing the English-speaking World of Tanks community at a professional level. You will act as a key bridge between players and the product, combining strong game knowledge, analytical capability, and clear communication to support both community health and business decisions. The role requires someone who can confidently engage with players, interpret sentiment, and communicate effectively across a range of situations, from day-to-day interactions to high-visibility and live-audience settings. Therefore, the role is best suited for someone with prior experience. You will work closely with publishing, social media, competitive gaming, and livestream teams to deliver a cohesive global strategy. Reports to Senior Community Manager
What will you do?
— Own and actively manage the English-speaking World of Tanks community across official platforms.
— Act as a credible voice of the product, demonstrating strong in-game knowledge, including mechanics, meta, systems, and player behavior.
— Translate community sentiment into clear, structured reports with actionable insights for internal stakeholders.
— Communicate effectively in high-visibility and complex situations, including interactions with content creators and community leaders.
— Represent the product in live and high-visibility formats, including livestreams, presentations, or community events, with clear and confident communication.
— Drive engagement through discussions, initiatives, and community-led activities.
— Identify and support key community contributors and creators.
— Monitor, analyze, and report on community KPIs and sentiment trends.
— Collaborate cross-functionally to ensure consistent messaging and execution of publishing plans.
— Proactively support a constructive and engaged community environment.
What are we looking for?
Must-have
— Excellent written and spoken English, (C1-C2).
— Deep, practical knowledge of World of Tanks, with active gameplay and strong understanding of the game.
— Minimum 2 years of professional experience in community management, gaming industry strongly preferred.
— Demonstrated ability to analyze feedback and produce clear, structured reports.
— Strong communication skills, including the ability to speak confidently and clearly in front of live audiences and in high-visibility situations.
— Strong understanding of PC gaming culture and online communities.
— Analytical mindset with experience tracking and interpreting community KPIs.
— Ability to work flexible hours, including evenings and weekends when required.
Nice-to-have
— Experience hosting or participating in livestreams, presentations, or public-facing content.
— Experience organizing community events, both online and offline.
— Familiarity with social media and content strategy.
— Project management experience.
— Experience with tools such as JIRA, Confluence, and analytics platforms.
— Additional European languages e.g. German or Polish.
Work mode
— Hybrid (2-3 days of work from the office).
— Relocation and immigration support provided for candidates ready to relocate at short notice.
What we value in this role?
— Strong game credibility, with the ability to speak confidently about World of Tanks beyond a surface level.
— Clear, structured communication in both public-facing messaging and internal reporting.
— Professionalism in complex situations, staying composed and solution-focused when engaging with passionate or critical community members, including content creators.
— Confidence and presence when communicating in live or high-visibility environments.
— Ability to turn feedback into insight by identifying patterns across multiple regions and translating them into meaningful recommendations.
What success looks like?
— You are seen by players and creators as a credible, informed, and consistent voice.
— Your reporting provides clear insights that support decision-making, not just summaries of sentiment.
— You contribute to a constructive and engaged community environment, including during challenging moments.
— You communicate confidently and effectively in live and high-visibility situations.
— You build productive relationships with community leaders and creators, even when perspectives differ.
Benefits
— 5 weeks of Annual Leave per calendar year
— Additional paid time off
— Sick Leave Compensation, Maternity & Paternity Leave Benefits
— Career development and education opportunities within the company
— Meal card contribution
— Public transportation allowance
— Premium private healthcare
— Mental well-being program (iFeel)
— Multisport
— Employee discounts
— Personal Gaming Account
— Coffee, fruits, and snacks in the office
— Company events
— Seniority Awards
— Referral program - You can recommend the best talents to the company and receive a reward
Please submit your CV in English to ensure smooth processing and review.
What You'll Be Doing:
— Identifying, pitching, and closing platform sales deals with local agencies and brands
— Working closely with management/product teams to get products specified and built
— Managing existing client relations and seeking account growth opportunities
— Working with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships
What You'll Bring to the Table:
— Digital advertising sales experience; programmatic is a plus
— Utilized various CRM tools to build a robust pipeline and ensured ongoing client satisfaction, renewal and opportunity discovery
— Experience building client pitch decks (and the associated research) to close new business
— Track record of success in a quota carrying environment
— Ability to grasp and communicate technical concepts and platform-based knowledge
— Willingness to travel occasionally to meet with clients within their region
StackAdapt’s Enjoy:
— Highly competitive salary
— Retirement/401K/Pension Savings globally
— Competitive Paid time off packages including birthdays off
— Access to a comprehensive mental health care program
— Health benefits from day one of employment
— Work from home reimbursements
— Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
— Robust training and onboarding program
— Coverage and support of personal development initiatives (conferences, courses, books etc)
— Access to StackAdapt programmatic courses and certifications to support continuous learning
— An awesome parental leave program
— A friendly, welcoming, and supportive culture
— Social and team events
Who You Are:
— Location preference: Missouri, Wisconsin, Minnesota, Iowa
— Remote-first company with regionalized Sales teams
— Open to candidates in the specified region who can identify and close opportunities with local agencies and brands
Location: Must be based in or relocate to Singapore.
Company: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide with integrated financial solutions.
What you will do:
— Own the multi-year vision and roadmap for global support, including service tiers, coverage, and follow-the-sun operations.
— Architect and manage a 24/7 operating model with regional hubs, escalation paths, and robust governance.
— Define global SLAs (FRT, resolution time) and manage the end-to-end analytics engine for CSAT and NPS.
— Lead digital transformation by optimizing the support tech stack and driving AI-driven deflection initiatives.
— Act as the primary bridge between Support and Product/Engineering to improve supportability and lead crisis management.
— Build a high-performing global team and oversee the vendor/BPO strategy, performance, and commercials.
Requirements:
— 10+ years in Customer Support/CX, with 5+ years leading multi-region global teams at scale.
— Proven track record of improving key outcomes (CSAT, resolution time, cost-to-serve) in high-growth environments.
— Expertise in capacity planning, workforce management, and building scalable operational processes.
— Strong analytical skills with proficiency in Excel, BI tools (Looker, Tableau), and ideally SQL.
— Hands-on experience applying AI and automation (LLMs, automated triage, chatbots) in support workflows.
— Must be based in or relocate to Singapore.
Nice to have:
— Experience in B2B SaaS, fintech, or complex regulated payment environments.
— Proficiency with global support platforms like Zendesk and knowledge systems like Confluence.
— Success in BPO vendor relationship management, including commercial optimization and compliance.
Culture & Benefits:
— Environment for successful builders with founder-like energy and a focus on true ownership.
— Collaborative culture that values humility and a "get stuff done" mentality.
— Opportunity to solve complex, high-visibility problems within a high-growth, well-funded global company.
— Commitment to diversity, equity, and equal opportunity employment.
ОфисseniorSingapore
Зарплата не указана
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Обязанности:
— Объединить наблюдаемость и эксплуатацию для легаси и нового стека в единый стандарт;
— Построить рабочий алертинг с приоритизацией и эскалациями, чтобы снизить шум и ускорить реакцию;
— Запустить стабильный процесс инцидент менеджмента: triage, роли, коммуникации, пост мортем, контроль действий после аварий;
— Поставить дежурства 24/7 с понятной ротацией и runbooks;
— Обеспечить безопасную поэтапную миграцию к GitOps без просадки SLA.
Требования:
— Опыт в роли Senior SRE/DevOps;
— Опыт работы в продакшн средах с гибридом Bare metal и Kubernetes;
— Умение строить observability: метрики, логи, SLI/SLO, алертинг по сервисным сигналам;
— Опыт ведения инцидентов как Incident Commander и проведения RCA;
— Опыт настройки дежурств, runbooks и операционных процессов;
— Сильные Linux и сетевые навыки, понимание edge/DNS/TLS/LB;
— Умение работать кросс-функционально и доводить изменения до эксплуатационного результата.
Требования по стеку:
Linux, Kubernetes, Helm, Prometheus/VictoriaMetrics, Grafana, CI/CD, IaC, GitOps-практики (ArgoCD/Flux как целевая модель), SRE-методики: SLI/SLO, error budgets, incident response, postmortem culture.
Будет плюсом:
— Опыт с игровыми или realtime системами;
— Опыт эксплуатации PostgreSQL и RabbitMQ, включая backup/restore drills;
— Опыт с Cloudflare, DNS/CDN и multi-region routing;
— Автоматизация SRE-задач на Python/Go/Bash;
— Опыт chaos/game day практик.
Условия:
— Удаленная работа из любого гео в ±3 часах от МСК или гибрид из офиса в Казани;
— Открыты к разным форматам оформления;
— Гибкое начало рабочего дня, 5 дополнительных выходных в год;
— Баланс между перфомансом и здоровым ворк-лайф балансом;
— Возможности для развития, инициативы и профессионального роста.
About the Role
The Product Owner will be responsible for all Tangem Pay (TP) related products, including payment flows, internal tooling, financial rails, and monitoring capabilities. The role focuses on product execution, reliability, and operational scalability, rather than commercial ownership.
Key Responsibilities
Product Leadership & Scope
— Own the product vision, roadmap, and success metrics across all Tangem Pay products, not limited to on/off-ramp or local payments.
— Ensure alignment between payment experiences, internal operations tooling, financial infrastructure, and monitoring platforms.
— Translate company-level strategy into executable product initiatives across TP squads.
Execution & Squad Collaboration
— Work across four core squads: Operations / Admin Panel Squad (internal tools for ops, support, and dispute handling), Payment Product Squad (user-facing payment flows and experiences), Financial Rails Squad (integrations with external payment schemes and providers), Monitoring Platform Squad (transaction monitoring, alerts, and operational visibility).
— Manage the full product lifecycle: discovery → specification → delivery → launch → iteration.
— Maintain clear documentation, user stories, acceptance criteria, and sprint planning.
Payment Infrastructure & Financial Rails
— Drive integrations with local and global payment schemes (ACH, SEPA / SEPA Instant, PIX, UPI, SPEI, etc.) via API partners or direct connections.
— Collaborate with backend teams on scalable orchestration, settlement, reconciliation, and failure-handling flows.
— Ensure reliability and consistency of payment processing across regions.
Admin Panel & Operations Enablement
— Own the admin panel and internal tooling used by operations, compliance, and support teams.
— Ensure scalable workflows for transaction reviews, disputes and exceptions, settlements and reconciliation, customer support escalation.
— Balance operational efficiency with compliance and risk requirements.
Compliance, Risk & Monitoring
— Partner with compliance teams to enable reusable and consistent KYC/KYB flows across TP products.
— Collaborate with risk and monitoring squads to support fraud and AML monitoring, alerting and case management, audit-ready data and logs.
— Ensure smooth partner audits and regulatory interactions.
Cross-Product & Platform Collaboration
— Collaborate closely with Wallet, Infrastructure, and Growth teams to ensure unified UX and interoperability.
— Align frontend and backend experiences across all TP-related products.
Requirements
Experience
— Hands-on experience with payment rails and financial infrastructure.
— Experience working with multiple squads in parallel.
— Strong background in API-driven, compliance-heavy systems.
Skills
— Deep understanding of payment systems, settlement cycles, and integration patterns.
— Ability to translate complex technical and regulatory constraints into clear product requirements.
— Strong communication skills across engineering, compliance, operations, and leadership.
— Data-driven approach to defining and measuring product success.
Mindset & Leadership
— Strong ownership mentality focused on delivery and reliability.
— Comfortable operating in ambiguous, fast-changing environments.
— Global mindset with experience working across regions and time zones.
Success Metrics
1. Product Delivery & Coverage
— Number of Tangem Pay payment schemes and platform components launched within planned timelines.
— Speed to launch new geographies, partners, and platform capabilities.
— API and platform integration quality.
2. User Adoption & Platform Usage
— Monthly active users of Tangem Pay payment features across regions.
— Volume and value of transactions executed via Tangem Pay payment rails.
— Conversion rates from onboarding to first successful transaction.
— Cross-product activation rates.
3. Operational Excellence
— Transaction success rate (STP).
— Payment and platform failure rates and root-cause reduction over time.
— Average processing time versus scheme and internal platform benchmarks.
— Reduction of customer support and operations tickets related to Tangem Pay products.
4. Compliance & Risk Performance
— Reuse rate of unified KYC/KYB across Tangem Pay products.
— False-positive reduction in fraud/AML monitoring.
— Regulatory incident rate and smooth audits.
What we offer
— Stability, development, participation in the future unicorn's growth.
— Remote work from anywhere in the world, with a schedule aligned with GMT+3.
— Competitive salary in EURO/USDT.
Application
If you're interested, feel free to share your CV in one click HERE.
