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Location: Valletta, Malta We currently have a vacancy for a Service Delivery Manager fluent in English, to offer his/her services as an expert who will be based in Malta. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site and off site. Your tasks Primary Management Contact & Escalation Lead: Acts as the main point of contact for the management team regarding service performance, delivery oversight, incident escalations, and continuous improvement; Team Supervision & Operational Oversight: Oversees and directs the daily activities of the multidisciplinary team ensuring aligned resource allocation and scheduling; Conducts monthly service reviews with management, Tower Leads, Service Managers, and PMO to review SLA performance, open incidents, change requests, and continuous improvement actions; SLA/KPI Monitoring & Reporting: Ensures overall compliance with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); Addresses client feedback directly to ensure services continuously meet customer expectations and organizational needs; Continuous Service Improvement (CSI) & Problem Management: Drives continuous service maturity, oversees problem records for recurring incidents, and proposes optimization measures Requirements Bachelor Degree in IT combined with minimum of 10 years of relevant experience managing support services, explicitly encompassing; Experience with coordination of multidisciplinary teams and Stakeholder engagement; Experience with SLA and KPI tracking; Experience with Continuous service improvement (CSI); Experience with Service catalogue lifecycle management; Experience with Vendor governance across complex environments; Mandatory certification: A valid ITIL Managing Professional (ITIL MP) or ITIL 4 Strategic Leader (ITIL SL) certification (or equivalent); Excellent command of the English language. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (SDM/11/2026). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. EUROPEAN DYNAMICS (ED) () is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy. Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. App Excellence is responsible for making 1Password reliable, performant, and native across our client and browser surfaces: macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari. The domain spans approximately 25 individual contributors across Desktop Excellence, Mobile Excellence, and Browser Extension Excellence, with multiple Engineering Managers and technical leads. We are hiring a Senior Engineering Manager to lead this domain as a connected system. This role goes beyond managing a single team. You will set strategy across platforms, lead through other managers and senior technical leaders, and establish the operating mechanisms that help End User Experience ship with confidence. You will own the systems that connect customer health signals to engineering action, including reliability metrics, incident response, quality standards, compatibility planning, and cross-team dependency management. You will partner closely with Product, Design, Release Operations, Build and Release, CI, Security, and other organizations to balance customer outcomes, roadmap delivery, and long-term platform health. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - Significant experience leading software engineering teams, including experience managing or developing other engineering leaders. - Demonstrated ability to lead across multiple teams, products, or technical domains with shared dependencies. - Experience setting strategy, shaping an operating model, and turning ambiguous problems into clear priorities and measurable outcomes. - Strong judgment in balancing delivery speed, quality, reliability, customer impact, and long-term technical health. - A track record of building effective partnerships across Engineering, Product, Design, and other functions. - Experience using operational data, customer signals, and delivery metrics to guide decisions. - Excellent written and verbal communication, with the ability to create alignment from individual contributors through senior leadership. - A people-first leadership approach and a commitment to inclusive, healthy, and high-performing teams. Bonus points for: - Leading client application, mobile, desktop, browser, platform, or developer infrastructure teams. - Building operational health, observability, reliability, or quality programs. - Managing distributed teams and organizations through periods of growth or change. - Working with release engineering, CI systems, platform vendors, or compatibility programs. - Experience in security, identity, SaaS, or other products where trust and reliability are central to the customer experience. What you can expect: - Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams. - Lead through Engineering Managers, Team Leads, Staff Engineers, and other senior technical leaders, creating clarity, accountability, and a strong leadership bench. - Establish shared practices for operational health, observability, quality, release readiness, and protection of critical customer journeys. - Connect signals such as Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap decisions. - Drive cross-team planning and trade-offs across platform compatibility, release, build, CI, and other shared dependencies. - Build strong partnerships across Engineering, Product, Design, Security, Release Operations, and other stakeholders. - Represent App Excellence in organizational planning, capacity planning, and senior leadership discussions. - Hire, coach, and develop managers and senior technical leaders while fostering an inclusive, healthy, and high-performing environment. - Identify systemic risks and create simple, durable mechanisms that improve delivery and customer outcomes. What success looks like: - App Excellence has clear ownership, decision rights, and priorities across its teams and platforms. - Health and quality signals consistently move from detection to ownership to resolution. - Cross-team delivery is predictable, with dependencies and risks surfaced early. - Critical customer paths have explicit quality standards and reliable verification practices. - Engineering Managers and senior technical leaders have the support and autonomy to lead effectively. - The organization relies less on reactive coordination and individual heroics. USA-based roles only: The annual base salary for this role is between $230,000 USD and $334,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $202,000 CAD and $293,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States Workplace: Remote ABOUT THE TEAM The OpenAI Brand & Reputation team builds positive perceptions of the company by making AI’s benefits and OpenAI’s contribution clear. Our work brings together positive-impact storytelling, community programs and visible company action to give people a reason to believe in what we’re building. We tell real people’s stories, work with partners to expand opportunities for communities to learn and apply AI, and develop campaigns around research breakthroughs, product improvements and meaningful company progress on the issues people care about. We bring audience insight into close collaboration with teams across the company, grounding our work in tangible outcomes and measuring how it strengthens belief in our positive societal impact and favorability toward the company. ABOUT THE ROLE We’re looking for a Program Manager to help our brand team deliver integrated creative programs. You’ll work closely with our brand marketing lead, initially supporting partner-led programs and other brand initiatives, with potential to support storytelling programs over time. You’ll turn direction into an executable plan, connect the people involved and keep work moving through creative development, reviews and launch. You’ll bring structure and accountability while leaving room for ideas to develop. We need someone who understands the creative process and can balance quality, timing and changing priorities. You’ll partner with marketers who own strategy and with Creative and Production leads who own their respective disciplines. IN THIS ROLE, YOU WILL: - Build and maintain program plans covering deliverables, milestones, dependencies, owners and approvals. - Coordinate work across Marketing, Creative, Production, Communications and external partners. - Organize creative reviews so teams have the right context, clear feedback and actionable decisions. - Track scope changes and delivery risks, explain their implications and recommend practical options. - Coordinate partner inputs and approvals so teams can progress against an agreed plan. - Maintain clear working documents, decision records and status updates. - Support launch readiness and capture lessons that improve the next program. YOU WILL THRIVE IN THIS ROLE IF YOU: - Have managed integrated creative campaigns or brand programs across multiple teams and channels. - Understand how work moves from brief and concept through production, approval and rollout. - Can build useful structure when the scope or direction is still developing. - Anticipate dependencies, surface problems early and keep teams accountable for agreed actions. - Can balance creative ambition with delivery constraints without losing sight of quality. - Communicate clearly with senior stakeholders, creative teams and external partners. PREFERRED QUALIFICATIONS - Experience in a creative program management role at a technology company or advertising agency. - Experience coordinating partnerships, storytelling or campaigns with multiple approval groups. - A background in integrated production with responsibility across the full campaign process. WORKPLACE & CONTRACT DETAILS - Location and working arrangement: Remote. - Proposed contract duration: 6 months. - Anticipated start date: To be confirmed

Responsibilities: — Lead end-to-end delivery of a multi-team program, coordinating three or more Agile teams (Scrum, Kanban, or hybrid) toward shared quarterly objectives. — Run program-level planning, including quarterly/PI planning, roadmap alignment, capacity planning, and release planning. — Identify, map, and actively manage cross-team dependencies, risks, and blockers, escalating early and with clear options. — Facilitate program ceremonies such as Scrum of Scrums, program syncs, system demos, and retrospectives, ensuring they produce decisions. — Partner with Product Owners and Product Managers to keep backlogs prioritized, refined, and aligned to business value. — Build and maintain program-level reporting: delivery health, burn-up/velocity trends, OKR or objective progress, and RAID logs for team and executive audiences. — Drive continuous improvement in delivery practices, tooling, and team workflows, coaching teams and leaders on Agile principles. — Manage stakeholder communication across engineering, product, design, business, and leadership. — Track program budget, resourcing, and vendor or third-party deliverables where applicable. Requirements: — 8+ years of experience in program or project management, with at least 5 years leading delivery in Agile environments. — Proven track record managing multi-team programs from planning through release. — Deep, practical knowledge of Scrum and Kanban, plus experience with at least one scaling framework (SAFe, LeSS, Scrum@Scale, or similar). — Strong command of Agile tooling such as Jira, Jira Align, Azure DevOps, Rally, or equivalent, including building dashboards and program-level reporting. — Excellent facilitation skills for large planning events and escalations. — Clear, concise written and verbal communication in English. — Experience working with distributed or remote teams across time zones. — Ability to operate with ambiguity and adapt program structure as needed. Nice to Have: — Agile or program management certifications such as SAFe RTE, SAFe SPC, PMI-ACP, PgMP, PMP, CSM/CSP, or ICAgile. — Experience with Agile transformations or introducing scaled frameworks. — Background in software, SaaS, data, or digital product delivery. — Familiarity with OKRs and value-stream or portfolio management. — Experience in regulated industries where Agile delivery coexists with compliance. — Budget and vendor management experience on programs with multiple delivery partners. Benefits: — Full-time remote position.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is currently seeking a Program Manager for a contract to support the Washington Headquarters Services (WHS) Executive Services Directorate (ESD). Washington Headquarters Services (WHS) – Executive Services Directorate (ESD) provides comprehensive information management services and business solutions to the Office of the Secretary of War (OSW), WHS, and 14 DoW Agencies and Field Activities, in addition to all DoW Federal Advisory Boards, Commissions, and Task Forces (BCTFs). ESD executes lawfully and federally mandated regulatory programs regarding information access, use, storage, retention, and transparency within DoW, externally to Executive Branch Agencies and Departments, and the general public. These programs require management and improvement of insulated and integrated OSW business processes, providing enterprise-wide, cradle-to-grave information and content management and general mission support. This position is based in the NCR at client offices. The position is subject to client approval and contract award. Responsibilities Provide overall management coordination and liaison with the COR to review, develop, conduct, report, and certify products and work completed across all task areas. Manage a contractor facility that is a DCSA-certified Top Secret facility with an accredited SCIF, including administration of stand-alone IT networks supporting Unclassified/CUI up to Top Secret information. Submit Monthly Status Reports to the Contracting Officer and COR on overall contract performance. Manage the contractor workforce to establish, integrate, and coordinate the Records Management and Information Management Program IAW 44 U.S.C. Chapters 31 and 33, 36 CFR Parts 1220–1239, and 41 CFR Part 102-193. Provide innovation and business process improvement analysis and plans across the full spectrum of contract support. Provide program management, policy development, and program-level strategic planning for the OSW Declassification Program IAW Executive Order 13526. Provide project management and tracking of 80–100+ individual actions at any given time, with the capability to provide a current status report within 2 hours of request. Develop and maintain a Comprehensive Management Plan and Project Management Plan (PMP) detailing major milestones for each task. Schedule and facilitate Quarterly Contract Status Meetings with ESD leadership and Bi-Weekly status meetings with the COR. Develop, implement, and maintain a Business Process Improvement Plan supporting enterprise-wide information and content management processes. Oversee compliance with all security, quality control, and quality assurance requirements across task areas. Other duties as assigned. Qualifications Bachelor’s degree (BA/BS) in any field, or equivalent combination of 2 years of post-secondary education and 17 years of experience managing federal contracts. Minimum of 15 years’ experience managing federal contracts. 5 years of DoW experience in the management and performance of all PWS task areas. 5 years of experience leading administrative and operational issues of similar size and scope. 5 years of experience briefing in writing and orally to GS-15, Senior Executive Service (SES), and political appointees. Active, final, and fully adjudicated Top Secret clearance. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $140,000 — $240,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Remote, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Manager Sales Engineering Specialists to oversee our data platform Specialists functions. In this role, you will work alongside global Sales Engineering leadership to leverage a team of technical experts to accelerate our most complex enterprise deals, drive customer adoption after the sale, and improve the efficiency of the Sales Engineering motion at large. As customers build toward AI and agentic workloads, you will keep your team ahead of what those workloads demand of the data platform. You will need a deep understanding of how modern data movement and transformation platforms like ours are architected, including the AI use cases built on top of them, and a keen ability to lead a team of highly specialized resources. You will be tasked with developing and retaining experienced, high-performing talent who can speak the language of enterprise architects, data engineers, and data platform owners, and with hiring where the team needs to grow. This is a full-time position based in the US. Technologies You’ll Use Fivetran, dbt, Enterprise databases and applications (including SAP), cloud data warehouses and lakehouses (Snowflake, BigQuery, Databricks), open table formats (Apache Iceberg), dbt, SQL, reverse ETL, AI and agent tooling, AWS, GCP, Azure What You’ll Do Lead a team of tenured experts across our data platform specialties to act as technical liaisons between Sales Engineering, Sales, Product, and Engineering. Support Global Sales teams by proactively embedding specialist functions to remove technical blockers in complex enterprise deals and in customer adoption after the sale. Implement strategies to maximize deal velocity and customer adoption by streamlining how specialists are engaged, prioritized, and measured. Execute hands-on tasks when needed, including architecture reviews, critical customer calls, or complex proofs of value. Ensure the team provides timely, strategic, and accurate guidance during technical evaluations and customer escalations. Build strong working relationships with strategic internal partners, including Product, Engineering, and other sales teams. Coach team members to maximize performance and efficiency, and prepare them for future roles. Ensure the team shares specialist knowledge across the field through enablement and documentation. Keep the team current on how AI and agentic workloads change customer requirements, and turn that into field guidance. Skills We’re Looking For People Leadership: Proven experience leading and developing a Sales Engineering, Solution Architecture, or other technical team, with people management experience preferred. Technical Depth: Hands-on expertise in one or more areas across the data lifecycle, such as database and application replication, SAP, lake and warehouse architectures, transformation, activation, or AI and context engineering, and the breadth to credibly lead specialists in other disciplines. Experience applying a narrower specialty across several of these areas also counts. Cloud and Data Architecture: Proficiency with major cloud providers (AWS, GCP, Azure), specifically regarding deployment and connectivity, and with modern data architectures, including cloud data warehouses and lakehouses. AI Fluency: Working understanding of how AI and agentic workloads change customers' data requirements, and fluency using AI tools to scale your own and your team's work. Technical Sales Acumen: Extensive Sales Engineering or specialist experience supporting complex enterprise sales cycles, including proofs of value and senior stakeholders, and deep knowledge of the broader technical sales and demonstration process. Communication Skills: Best-in-class ability to explain complex data and AI concepts to non-technical buyers and technical architects alike, and to influence Product and Engineering priorities with customer evidence. Bonus Skills​ Prior experience at an analytics, ETL, BI, or open-source data software company Familiarity with dbt, Terraform, or similar tools for transformation and managing cloud infrastructure Experience managing distributed teams across multiple regions and time zones Hands-on experience with AI and context engineering, such as LLM applications, MCP, semantic layers, or metadata and retrieval OTE (On Target Earning) $212,004.29 — $294,450.54 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: China Product Development Manager Operations · [Full-time] · In-Person (Yiwu City, Jinhua, China) · Hours 9am - 5pm EST About Nysonian Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world. Our Fast-Growing Portfolio Includes: NOBL Travel — redefining modern travel with design, durability, and performance FLO Pilates — bringing Pilates into homes and wardrobes globally With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade. Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership The Opportunity We are seeking an experienced Product Development Manager based in Yiwu, China, to lead the end-to-end development of new consumer goods within our travel, health, and fitness product categories. This is an individual contributor role working closely with an offsite team across product, sales, marketing, and operations functions. The successful candidate will own the full product development lifecycle from concept through to mass production including supplier identification, prototyping, costing, BOM management, quality oversight, and compliance. The role requires deep familiarity with the Chinese manufacturing landscape, strong negotiation skills, and the ability to work autonomously while keeping the offsite team aligned and informed. What You'll Own Lead end-to-end product development from concept to mass production for travel, health, and fitness products, translating briefs into manufacturable specifications, drawings, and technical files. Manage prototype, sampling, tooling, and pre-production cycles, ensuring quality, timeline adherence, and continuous improvement of existing SKUs based on feedback and data. Identify, vet, onboard, and manage suppliers across key China hubs (Yiwu, Ningbo, Shenzhen), including factory audits, capability assessments, and relationship management as the primary on-ground contact. Negotiate pricing, MOQs, lead times, and payment terms while driving supplier performance across quality, delivery, and responsiveness. Develop and maintain BOMs and detailed cost breakdowns (materials, labor, packaging, tooling, freight), leading cost optimization and tracking raw material price risks. Define and enforce quality standards, coordinate testing and certifications (CE, FCC, RoHS, REACH, CPSIA, Prop 65), and manage inspections, non-conformance, and CAPA processes. Oversee packaging development (structure, print, artwork) ensuring compliance with shipping, retail, and regulatory requirements across target markets. Drive project execution, stakeholder communication, market intelligence, and IP/risk management, including supplier coordination, sourcing support (e.g., Canton Fair), trend analysis, and protection of designs, molds, and confidentiality agreements. Skills & Qualifications Bachelor’s degree in Engineering, Industrial Design, Product Design, or a related field, with 5–8 years of experience in product development, sourcing, or R&D within the consumer goods industry in China. Proven track record of taking products from concept to mass production, working with overseas brands or buyers. Strong experience in travel goods, health & wellness, or fitness/sports equipment, with an established supplier network across Yiwu and broader Chinese manufacturing regions. Hands-on expertise in preparing BOMs, cost sheets, and detailed technical product specifications. Working knowledge of international product compliance and certification requirements across key markets. Bilingual fluency in Mandarin Chinese (native or near-native) and English (business-level), with strong cross-cultural communication capabilities. Proficiency in CAD tools (e.g., SolidWorks, AutoCAD, Rhino), ability to interpret technical drawings, and strong project management skills to handle multiple parallel projects. Strong commercial acumen, negotiation skills, and attention to detail, combined with proficiency in Microsoft Office and project tracking tools, and the ability to work autonomously with minimal supervision. Why You'll Love Working at Nysonian Culture We're founder-led and operate with speed, direct communication, and clear accountability We invest in tools and management practices that help colleagues do their best work Our products are used by customers globally AI is intentionally embedded in how we work, create, and scale Senior leaders are expected to create structure, make decisions, and stay close to execution Growth & Development Competitive pay and meaningful opportunities for performance-based advancement Ownership of strategy, systems, execution, and team buildout within your function Opportunity to build and scale a meaningful part of the business across two consumer brands Scope and compensation growth tied to performance, role expansion, and measurable business impact We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You will join the Trust and Safety team, within the security division at GitLab. Your role will be coordinating and owning cross functional fraud and abuse prevention workstreams for trust and safety. This role will focus on coordinating with T&S engineers to understand fraud and abuse trends and work cross functionally with Engineering, Product and other peer teams to improve defenses. A successful person in this role is able to understand technical requirements and problems and convert them into business requirements and coordinate with engineering and product teams to implement improved defenses. What you’ll do Be the connection between T&S, Engineering, Product, Legal, Finance and other teams to build, track, and drive cross functional fraud and abuse mitigation through to completion. Turn abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy-in, and drive projects to completion through cross functional leadership. Have an ownership mindset and bias for action to keep GitLab secure. Turn abuse trends into prioritized, cost-quantified requirements and business cases that product teams can act on. Leverage AI to build early identification and triage of fraud and abuse risks across GitLab. Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification. Define metrics for abuse and fraud exposure, and report program status, costs, and outcomes to security and business leadership. Identify, triage and prioritize Safety & Trust abuse campaigns and operational work and ensure high-impact incidents are escalated What you’ll bring 5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations, including hands-on experience with fraud or abuse at a SaaS, platform, marketplace, or payments company. A track record of driving cross-functional fixes to completion without direct authority over the teams doing the work. Working knowledge of common fraud and abuse patterns, such as account takeover, free-tier and trial abuse, payment fraud and card testing, bot signups, and spam and phishing. Technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems, enough to discuss implementation tradeoffs with engineers. Clear, concise written communication suited to an all-remote, asynchronous environment. Sound judgment balancing fraud and abuse risk against friction for legitimate users and customers. About the team Trust and Safety is the team tasked with preventing, preventing and responding to abuse across GitLab SaaS platforms. T&S builds and maintains systems designed to detect and prevent fraud and abuse with the goal of keeping the cost of abuse low across GitLab SaaS platforms. T&S works closely with peer teams within Security Operations as well as teams across engineering and product to identify, build defenses, remediate and respond to abuse. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $190,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: China Inventory Manager Operations · [Full-time] · In-Person (Xingan, Jiangxi province, China) · Hours 9am - 5pm EST About Nysonian Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world. Our Fast-Growing Portfolio Includes: NOBL Travel — redefining modern travel with design, durability, and performance FLO Pilates — bringing Pilates into homes and wardrobes globally With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade. Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership The Opportunity The Inventory Manager is responsible for overseeing all inventory-control activities and ensuring the accuracy, integrity, and availability of materials across the facility. This role manages cycle counts, stock reconciliation, material movements, and ERP data accuracy. The Inventory Manager works closely with warehouse, production, procurement, and quality teams to maintain a highly organized and efficient flow of goods. This position ensures that Nysonian maintains a reliable inventory system that supports rapid growth, reduces costs, and enhances overall operational performance. What You'll Own Maintain accurate inventory records for raw materials, components, WIP, and finished goods, ensuring high inventory integrity across all stages. Lead daily, weekly, and monthly cycle counts, analyze variances, and implement corrective actions to improve accuracy and reduce recurring issues. Investigate and resolve inventory discrepancies including quantity variances, mis-picks, material mix-ups, and ensure root-cause resolution. Ensure proper labeling, bin management, storage practices, FIFO/FEFO compliance, and overall organization across all warehouse zones. Oversee ERP/WMS transactions to ensure real-time data accuracy, including receiving, transfers, adjustments, and production consumption entries. Identify system errors or process gaps in ERP/WMS workflows and coordinate fixes, improvements, and support system enhancements or upgrades. Develop and enforce inventory control procedures, maintain audit-ready documentation, ensure compliance with safety standards, quality requirements, SOPs, and lead 5S and continuous improvement initiatives. Drive cross-functional collaboration and reporting by supervising the inventory team, managing KPIs (accuracy, cycle counts, stock turns, write-offs, aging), and partnering with purchasing, production, quality, and logistics to optimize inventory performance. Skills & Qualifications Bachelor’s degree in Supply Chain, Industrial Engineering, Logistics, or a related field preferred. 3–5 years of inventory management experience, ideally in a manufacturing or distribution environment. Hands-on experience with ERP/WMS systems such as SAP, Oracle, NetSuite, Fishbowl, or similar platforms. Strong understanding of inventory control methods, cycle counting processes, and root-cause analysis techniques. Excellent analytical, problem-solving, and decision-making skills with a focus on operational accuracy. High attention to detail with a strong commitment to maintaining inventory integrity and data accuracy. Strong communication and cross-functional collaboration skills, with the ability to work effectively under pressure in fast-paced environments. Proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting) with knowledge of Lean, 5S, and continuous improvement methodologies considered a plus. Why You'll Love Working at Nysonian Culture We're founder-led and operate with speed, direct communication, and clear accountability We invest in tools and management practices that help colleagues do their best work Our products are used by customers globally AI is intentionally embedded in how we work, create, and scale Senior leaders are expected to create structure, make decisions, and stay close to execution Growth & Development Competitive pay and meaningful opportunities for performance-based advancement Ownership of strategy, systems, execution, and team buildout within your function Opportunity to build and scale a meaningful part of the business across two consumer brands Scope and compensation growth tied to performance, role expansion, and measurable business impact We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview of This Role As Director of Product, SaaS Platforms, you'll own the product direction and business outcomes for GitLab's software as a service (SaaS) environments: GitLab.com, our multi-tenant platform, and GitLab Dedicated, our single-tenant offering. You'll connect reliability, scalability, and operability with the commercial decisions that make these platforms sustainable businesses. Your scope spans both platforms, not a single feature roadmap. On GitLab.com, you'll guide growth through better customer isolation and additional cells, alongside rate limits, usage limits, and monetization. On GitLab Dedicated, you'll help scale it to hundreds of customers through automation, customer self-service, and closer alignment with GitLab's latest releases. You'll balance customer needs with operating costs and gross margin. This director-level role starts as an individual contributor. It's remote and open to candidates based in the United States or Canada, with no specific time zone preference. What You'll Do Set the product strategy and roadmap across GitLab.com and GitLab Dedicated, connecting platform capabilities to customer and business outcomes. Drive improvements in platform reliability, scalability, and operability, including better separation between customers and expansion of GitLab.com's cell-based architecture. Define GitLab.com's rate limits, usage limits, and related monetization approach. Scale GitLab Dedicated through maintenance-window automation and other operational improvements, while controlling costs and improving gross margin. Expand customer self-service through Switchboard, giving customers tools to monitor, observe, and operate their Dedicated tenants. Guide capabilities such as customer-initiated disaster recovery and geographic redundancy, and enable earlier access to beta features on GitLab Dedicated. Reduce the delay between GitLab releases and their availability on Dedicated. Own the business side of the portfolio as well as the technical product direction, developing profit and loss (P&L) ownership for both platforms and helping establish GitLab.com as a P&L business. What You'll Bring Experience leading a product portfolio at director level or with comparable scope, setting direction across multiple related products rather than a single roadmap. Technical product experience with cloud platforms, infrastructure, or SaaS environments, including the tradeoffs involved in reliability, scalability, and operations. The ability to connect product decisions to commercial outcomes, including monetization, operating costs, and gross margin. Experience translating complex platform challenges into product priorities and working across teams to deliver them. The ability to lead through product direction and influence in a director-level individual contributor role. Direct ownership of a product P&L is particularly valuable. Experience in an organization actively adopting artificial intelligence (AI) would also be helpful. About the Team The SaaS platform portfolio brings together GitLab.com and GitLab Dedicated. The work spans shared-platform growth, single-tenant operations, and the tools customers use to manage their environments. The challenge is to improve the customer experience and platform capabilities while building a scalable, financially sustainable operating model for each offering. At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world. Our platform brings together development, security, and operations, helping teams collaborate throughout software delivery. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $203,200 — $345,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor. This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations. What You’ll Be Doing: As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes. Ensure team success in designing and building outcomes on the Grafana technology stack. Build educational programs that enhance customer capabilities of the Grafana technology stack. Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue. Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers. Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack. What Makes You a Great Fit: 3+ years of managing a Solutions Architecture team in a related space 5+ years design/implementation/consulting experience with distributed applications 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies. 2+ years of experience in technology/software pre-sales or technical consulting Located in CST Working knowledge of software development tools and methodologies Presentation skills with comfort speaking to customers and executives Experience building/maintaining observability solutions Excellent communications and writing skills. K8’s Linux experience (2+ years in a company) Shell scripting, API knowledge Observability (monitoring) as a background would be huge High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy. Compensation & Rewards In the US, the OTE (On-Target Earnings) compensation range for this role is $184,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Customer Success Manager on Twilio’s Twilio team. About the job At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, Strategic accounts you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: Ensure customer success by driving full value realization of the Twilio platform. Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing. Cultivate strong relationships with IT, engineering, and development teams to drive engagement. Identify and expand opportunities to deepen customer engagement and account growth. Collaborate with internal teams to optimize implementations and resolve complex technical challenges. Build and nurture new stakeholder relationships to unlock expansion opportunities. Partner with Sales on account renewals and expansion strategies. Analyze your portfolio to prioritize high-impact risks and opportunities. Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts. Become a Twilio platform expert while staying current with industry trends in data and analytics. Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization. Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred. Proven experience working within or supporting Fortune 500 companies or similarly large organizations. Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success. Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations Intellectually curious, asks critical questions, and challenges ideas for better solutions Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics. Excellent communication skills for engaging executive stakeholders through presentations and discussions. Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients. Strong collaboration and influence skills to align internal teams and external stakeholders. Thrives in dynamic environments, adept at creating structure and processes for high-impact customers. Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions. Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3). Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Tier 2). Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1). This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 15, 2026  but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Product Manger, Subscriptions San Diego, San Mateo, OR Los Angeles, CA (hybrid) OR London, UK, or Dublin Ireland Role Overview As a Senior Product Manager you will work within the Commerce Platform area of the PlayStation business, leading initiatives that drive monetization growth for PlayStation’s membership program, PlayStation Plus, in addition to commerce experiences for players. You will expand upon the PlayStation Plus service to evolve the value proposition and support business goals to acquire new audiences and expand PlayStation’s reach. You will help shape how players discover, understand, adopt, and purchase our products, deriving ongoing value. Your work will support evolving monetization strategies, strengthen the value of existing offerings, and enable new growth opportunities across the PlayStation platform. This role requires strong product leadership, a data-informed mindset, and close collaboration with cross-functional teams to deliver impactful experiences at global scale. Responsibilities ● Develop the product strategy for experiences & capability that help acquire & engage members, with a focus on seamless experiences from acquisition to ongoing member engagement that serve new & diverse audiences and drive monetization growth. ● Lead the conceptualization, experimentation, development, and delivery of innovative new features working in collaboration with external and internal stakeholders across the business. ● Drive analysis to drive decision making partnering with data and analytics team members. ● Collaborate with Marketing and Commercial partners to align on outcomes, target metrics, and key use cases. ● Translate business needs into actionable requirements, experimentation plans, and product briefs. ● Lead cross-functional planning cycles and contribute to broader personalization and lifecycle strategy. ● Champion a test-and-learn approach — drive rapid experimentation, measure outcomes, and continuously refine. ● Maintain a solid understanding of market trends in gaming, monetization, personalization, and customer lifecycle management. What We’re Looking For ● 6+ years of product management experience, ideally in a consumer-facing digital environment. ●      Bachelor's degree or equivallent preferred . ● Experience leading cross functional, multi-faceted implementations where partnerships have played a key role. ● Experience with subscription or membership platforms preferred (gaming, media, entertainment, or consumer apps). ● Consistent track record driving conversion funnels, retention strategies, and monetization opportunities. ● Experience partnering with Data and Engineering teams to deliver reusable capabilities at scale. ● Excellent communication skills — you can synthesize context, present trade-offs, and drive decisions across diverse stakeholder groups. ● Strong product intuition paired with a comfort navigating technical discussions and experimentation methodologies ●      Prior experience in gaming, streaming, e-commerce, or similar high-scale B2C platforms is a plus . Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Product Manger, Subscriptions San Diego, San Mateo, OR Los Angeles, CA (hybrid) OR London, UK, or Dublin Ireland Role Overview As a Senior Product Manager you will work within the Commerce Platform area of the PlayStation business, leading initiatives that drive monetization growth for PlayStation’s membership program, PlayStation Plus, in addition to commerce experiences for players. You will expand upon the PlayStation Plus service to evolve the value proposition and support business goals to acquire new audiences and expand PlayStation’s reach. You will help shape how players discover, understand, adopt, and purchase our products, deriving ongoing value. Your work will support evolving monetization strategies, strengthen the value of existing offerings, and enable new growth opportunities across the PlayStation platform. This role requires strong product leadership, a data-informed mindset, and close collaboration with cross-functional teams to deliver impactful experiences at global scale. Responsibilities ● Develop the product strategy for experiences & capability that help acquire & engage members, with a focus on seamless experiences from acquisition to ongoing member engagement that serve new & diverse audiences and drive monetization growth. ● Lead the conceptualization, experimentation, development, and delivery of innovative new features working in collaboration with external and internal stakeholders across the business. ● Drive analysis to drive decision making partnering with data and analytics team members. ● Collaborate with Marketing and Commercial partners to align on outcomes, target metrics, and key use cases. ● Translate business needs into actionable requirements, experimentation plans, and product briefs. ● Lead cross-functional planning cycles and contribute to broader personalization and lifecycle strategy. ● Champion a test-and-learn approach — drive rapid experimentation, measure outcomes, and continuously refine. ● Maintain a solid understanding of market trends in gaming, monetization, personalization, and customer lifecycle management. What We’re Looking For ● 6+ years of product management experience, ideally in a consumer-facing digital environment. ● Experience leading cross functional, multi-faceted implementations where partnerships have played a key role. ● Experience with subscription or membership platforms preferred (gaming, media, entertainment, or consumer apps). ● Consistent track record driving conversion funnels, retention strategies, and monetization opportunities. ● Experience partnering with Data and Engineering teams to deliver reusable capabilities at scale. ● Excellent communication skills — you can synthesize context, present trade-offs, and drive decisions across diverse stakeholder groups. ● Strong product intuition paired with a comfort navigating technical discussions and experimentation methodologies. Prior experience in gaming, streaming, e-commerce, or similar high-scale B2C platforms is a plus. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Product Manger, Subscriptions San Diego, San Mateo, OR Los Angeles, CA (hybrid) OR London, UK, or Dublin Ireland Role Overview As a Senior Product Manager you will work within the Commerce Platform area of the PlayStation business, leading initiatives that drive monetization growth for PlayStation’s membership program, PlayStation Plus, in addition to commerce experiences for players. You will expand upon the PlayStation Plus service to evolve the value proposition and support business goals to acquire new audiences and expand PlayStation’s reach. You will help shape how players discover, understand, adopt, and purchase our products, deriving ongoing value. Your work will support evolving monetization strategies, strengthen the value of existing offerings, and enable new growth opportunities across the PlayStation platform. This role requires strong product leadership, a data-informed mindset, and close collaboration with cross-functional teams to deliver impactful experiences at global scale. Responsibilities ● Develop the product strategy for experiences & capability that help acquire & engage members, with a focus on seamless experiences from acquisition to ongoing member engagement that serve new & diverse audiences and drive monetization growth. ● Lead the conceptualization, experimentation, development, and delivery of innovative new features working in collaboration with external and internal stakeholders across the business. ● Drive analysis to drive decision making partnering with data and analytics team members. ● Collaborate with Marketing and Commercial partners to align on outcomes, target metrics, and key use cases. ● Translate business needs into actionable requirements, experimentation plans, and product briefs. ● Lead cross-functional planning cycles and contribute to broader personalization and lifecycle strategy. ● Champion a test-and-learn approach — drive rapid experimentation, measure outcomes, and continuously refine. ● Maintain a solid understanding of market trends in gaming, monetization, personalization, and customer lifecycle management. What We’re Looking For ● 6+ years of product management experience, ideally in a consumer-facing digital environment. ● Experience leading cross functional, multi-faceted implementations where partnerships have played a key role. ● Experience with subscription or membership platforms preferred (gaming, media, entertainment, or consumer apps). ● Consistent track record driving conversion funnels, retention strategies, and monetization opportunities. ● Experience partnering with Data and Engineering teams to deliver reusable capabilities at scale. ● Excellent communication skills — you can synthesize context, present trade-offs, and drive decisions across diverse stakeholder groups. ● Strong product intuition paired with a comfort navigating technical discussions and experimentation methodologies. Prior experience in gaming, streaming, e-commerce, or similar high-scale B2C platforms is a plus. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $168,900 — $253,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: San Francisco; New York Workplace: Hybrid ABOUT ALCHEMY Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. From enabling $1+ trillion in financial transactions worldwide to scaling L2s and enabling DeFi, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences. Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by a16z, Coatue, Silver Lake, Lightspeed, and Stanford University, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. For more information, visit alchemy.com http://alchemy.com.   THE ROLE We're looking for a hands-on IT leader to build and run the business systems that help Alchemy work. You'll own enterprise applications and their integrations, manage and develop the IT team, and help teams across the company redesign how they work with AI. This is a player-coach role. You'll configure applications, write integrations, debug workflows, and ship automations yourself. You'll also set priorities, coach engineers, manage performance, and keep day-to-day IT service dependable. You'll identify recurring manual processes, build automations or agent workflows, and decide which steps need human review. You'll deploy and test those systems and teach the team to maintain them.   WHAT YOU WILL DO - Own business applications. Lead technical administration and improvement of Salesforce and connected sales tools, People Ops systems such as Rippling and ChartHop, and other business applications as priorities require. Partner with business owners on configuration, data quality, permissions, and technical escalations. - Build across systems. Write and maintain API integrations, scripts, and workflows that connect applications, reconcile data, and automate employee and business processes. Own testing, monitoring, failure recovery, and documentation. - Redesign work around AI. Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding. Deliver agents and automations that can gather context, carry out authorized steps, verify results, and escalate exceptions to the right person. - Manage the team. Set priorities and expectations, run regular feedback and development conversations, hire, and manage performance. Balance service coverage with project work and make clear tradeoffs when demand exceeds capacity. - Raise the team's AI capability. Build alongside engineers, review their work, and turn successful approaches into shared tools, skills, and runbooks. Make AI-assisted building and verification part of how the team delivers work. - Keep IT service reliable. Oversee support quality, onboarding and offboarding, escalations, and operational coverage with the engineers responsible for service desk, identity, endpoints, and office technology. Jump into difficult issues when needed. - Make automation safe to operate. Partner with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries. Use explicit approvals for high-impact actions and provide a way to stop or roll back failed automation. - Own the application roadmap and spend. Evaluate tools, manage vendor relationships and renewals, and bring application expertise in-house where it improves service or cost. Measure improvements through reliability, turnaround time, manual work removed, and adoption by the teams served.   WHAT WE ARE LOOKING FOR - Deep hands-on experience administering enterprise SaaS applications and building integrations; strong Salesforce experience and the ability to learn unfamiliar business systems. - Experience managing technical staff, including coaching, prioritization, hiring, and performance management. You're comfortable staying close to implementation. - Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, with sound practices for testing and production changes. - Evidence of shipping AI-enabled workflows that other people use. You can explain what you delegated to AI, what you verified, where it failed, and how you improved it. - Experience helping a team adopt new tools and working practices, including supporting people with different starting skill levels. - Strong judgment about identity, access, employee data, and business-critical changes. You know when deterministic automation or a human decision is the better choice. - Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.   HELPFUL EXPERIENCE - Supporting People Ops, Recruiting, Finance, or Legal applications alongside sales systems. - Employee lifecycle automation, identity integrations, and IT service management. - Building agent integrations, reusable skills, or evaluation suites with an internal AI platform.   WHAT SUCCESS LOOKS LIKE - Business systems have clear technical ownership. - The IT team delivers dependable support and application improvements, with fewer recurring manual tasks. - Teams across the company use workflows you've helped build, and your engineers can extend and operate them without depending on you for every change.   BENEFITS & PERKS 🏥 Private Health Insurance 💪 Gym Reimbursement 🚅 Commuter Benefits 🌴 Flexible Time Off 🥙 In-Office Group Meals 🧠 Learning & Development Stipend 🌎 Company Sponsored Conferences & Events 🎧 Books & Audiobook subscription with Bookster https://landing.bookster.ro/

Location: Remote, USA Workplace: remote Job Title: Principal Product Manager, Revenue Cycle Management Location: USA - Remote **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Team Overview: The Revenue Cycle Management team is rebuilding the foundational capabilities that support financial workflows across PointClickCare, including the financial record, census, payer management, and transaction processing. The team partners closely with Engineering, User Experience, Technical Writing, platform product teams, Legal, Compliance, Marketing, Sales, Customer Success, Support, customers, and industry partners to create connected, accurate data foundations that enable workflow automation and financial intelligence. Key Responsibilities: As Principal Product Manager, Revenue Cycle Management, you will own the strategy, roadmap, and outcomes for the RCM portfolio in senior care. You will lead the ground-up rebuild of foundational capabilities, translate deep customer insight into solutions, and guide complex products from discovery through delivery. You will connect product strategy to measurable customer and business outcomes, optimize time to value and return on investment, and evangelize the roadmap with executive stakeholders and customers. Key Responsibilities: Own the RCM problem space, product strategy, multi-year roadmap, and measurable outcomes for the financial record, census, payer management, and transaction foundations. Build investment cases, quantify expected return, define success metrics, make prioritization trade-offs explicit, and adjust plans based on customer insight and performance data. Represent current and future users by conducting qualitative and quantitative discovery, analyzing revenue cycle workflows, and identifying upstream opportunities across census, payer changes, referrals, and prior authorizations. Partner with Engineering, User Experience, Technical Writers, and product teams using agile practices and Design Thinking to turn ambiguous, high-impact problems into valuable, feasible increments. Define the connected data foundation needed for financial intelligence and workflow automation, and use AI tools responsibly to accelerate research, documentation, analysis, and prototyping in a healthcare environment. Drive adoption and go-to-market success with Marketing, Sales, Customer Success, Support, and other partners, including positioning, launch readiness, training, packaging and pricing input, and adoption tracking. Inspire, energize, and align cross-functional teams around a clear product vision and customer outcomes. Required Skills & Experience: 10+ years of product management or product ownership experience, with a track record of shipping software that customers adopt and value. Bachelor’s degree or higher in business, computer science, or a healthcare-related field, or equivalent experience Health tech experience, ideally involving financial or revenue cycle workflows. Prior RCM experience is not required. Experience owning or significantly shaping a foundational capability, data domain, or shared system used by multiple products or teams, combined with customer-facing product experience. Strong discovery skills across interviews, workflow analysis, usage data, and experimentation, with evidence that direct customer insight has shaped roadmap decisions. Experience owning a roadmap and defending prioritization decisions, including decisions about what not to build. Ability to work with engineers on data, integration, and migration trade-offs and explain the customer impact of technical decisions. Hands-on experience using AI tools to improve work quality, speed, or outcomes, with sound judgment regarding accuracy, data privacy, and compliance. Curiosity, a willingness to challenge the status quo, and the ability to navigate ambiguity in a complex, fast-paced environment. Excellent written and verbal communication skills, with the ability to simplify complex topics for customers, engineers, and executives. Preferred Experience: Familiarity with financial transactions, ledger or billing data, census, payer changes, referrals, or prior authorization data. Experience with platform product management or close partnership with a platform team. Experience in a health technology SaaS business. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $155,900 - $194,900 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

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