Location: Lithuania - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
seniorLithuania - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
Location: Poland - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Estonia - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness Plan (800 EUR/year)
Full-remote & On-demand access to Co-working space
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Czech Republic - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Cyprus - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
25 working days of paid vacation
Sick Leave Compensation (5 Uncertified + 10 Certified Days)
Parental Leave: Fully Paid Maternity / 4 Weeks Paid Paternity
2 Volunteer Days
Medical Insurance (Employees + Dependents)
Life Insurance (Employees)
Provident Fund
Hybrid Working Model
School Allowance (Up to €600/month for school aged kids)
Simcard w/ Unlimited Internet Access for active employees
Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Work Permit, Blue Card & Naturalization Support
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).
About the job
We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.
We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.
You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.
Responsibilities
In this role, you’ll:
Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Sharp written and verbal communication skills.
Experience negotiating disputes constructively with customers or vendors.
Experience in collections, dispute resolution, or billing analysis.
Experience in project management.
Experience wrangling data with Excel / Google Sheets, Looker or SQL.
Desired:
Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.
Experience working with workflow platforms like Airtable or building dashboards.
Experience in telecom, technology, or consulting industries.
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity.
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
108,720.00
- $
135,900.00
.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $
115,120.00
- $
143,900.00
.
Based in the San Francisco Bay area, California: $
127,920.00
- $
159,900.00
.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Lyra is at the forefront of increasing access to evidence-based, efficacious mental health services on a large scale. Lyra has developed innovative blended models of coaching and psychotherapy that combine leading clinical expertise with routine outcomes monitoring and engaging clinical digital tools. Scientific publications on Lyra’s mental health coaching (Coaching Effectiveness), (Coaching Outcomes), psychotherapy [(Blended Care effectiveness), (Examining Blended Care impact)], (medication management), and overall workforce mental health programs [(Presenteeism impact), (Impact of psychotherapy)] provide strong evidence for the clinical effectiveness of these evidence-based treatment programs.
We are looking for an experienced psychologist with a passion for writing, intervention development, and skills training to contribute to our care programs (including but not limited to our parent coaching program, other programming related to youth and families, as well as adult programs). For this role, strong expertise in child evidence-based mental health interventions is required. This position will be dedicated to writing on clinical topics and upholding a high quality bar for clinical content and programming.
You will be part of a highly skilled, creative, and collaborative team with an established track record for developing effective and engaging interventions and digital clinical materials on emotional wellness and psychotherapy skills. By directly reaching tens of thousands of clients, your work on interventions and digital clinical materials will help create meaningful positive change on a large scale.
Responsibilities:
Writing new, engaging clinical content including storytelling and dialogue
Developing clinical curriculums and outlines for digital clinical materials
Identifying and proposing clinical topics for materials related to evidence-based care (e.g., parenting and managing child externalizing symptoms, youth and families more broadly, adult mental well-being)
Reviewing, updating, and editing clinical content to ensure adherence to up-to-date treatment standards
Receiving and incorporating significant feedback on your proposals and writing
Conducting trainings to help disseminate the use of digital clinical materials
Collaborating cross-functionally to produce educational materials and support clinical programming
Completing extensive literature reviews to inform outcomes measure selection for a variety of child mental health presentations
Conducting presentations and reviewing written content for customers/broader public audience
Qualifications:
PsyD, PhD in Clinical / Counseling / School psychology
Must have a specialization in pediatric mental health
Passionate about increasing access to child mental health and family-based interventions
Very strong clinical training and experience with providing evidence-based treatments for child mental health across a variety of clinical presentations (e.g., behavioral parent training, behavior therapy, exposure-based CBT, IPT, ACT, DBT, ERP)
Excellent writer with demonstrated writing experience, passionate about writing on clinical topics
3+ years of postdoctoral clinical experience in providing evidence-based treatments for child mental health disorders
Experience with creating clinical materials for and training providers to deliver child mental health interventions is a plus
Able to think outside the box to create innovative and accessible mental health solutions, openness to working with coaches and paraprofessionals to implement evidence-based skills
Comfortable with technology
Thrives in a fast-paced environment - we move quickly to develop and evaluate clinical programs thus we seek people who are comfortable with constant change, feedback, and improvement
Independent, open-minded, non-judgmental, compassionate, and flexible, with excellent interpersonal skills (communication and listening)
Functions well in cross-functional contexts (collaborative); previous experience in digital mental health teams (working with Product, Engineering, Marketing, etc.) is a plus
Note on Generative AI for Applicants
While this role is dedicated to the clinical application of generative AI, we are seeking the unique clinical expertise and nuanced clinical judgment that only highly-trained clinicians can provide. As such, we ask that you do not use generative AI to develop your application materials (including cover letter) or when responding to interview questions.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Sr. Clinical Product Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $119,000 - $164,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Responsibilities:
- Develop and maintain iOS functionality for the digital banking SuperApp, including features related to external partner integrations.
- Integrate third-party APIs and services into the iOS application.
- Implement networking, authentication, data mapping, error handling, and integration-related business logic.
- Design and develop maintainable and scalable mobile components following established architecture standards.
- Collaborate with backend developers to define and implement API contracts and integration flows.
- Write unit and UI tests.
- Investigate and resolve functional, performance, and integration issues across different iOS versions and devices.
- Work closely with QA, Android, Java, DevOps, and product teams throughout the development lifecycle.
Requirements:
- Commercial experience in iOS development using Swift for 1.5+ years.
- Good knowledge of Swift, UIKit, and SwiftUI.
- Experience with fintech, payments, or other financial applications.
- Experience integrating mobile applications with REST APIs and third-party services.
- Understanding of mobile application architecture (MVVM or similar).
- Understanding of asynchronous programming, networking, JSON parsing, and error handling.
- Experience with Git and dependency management tools such as SPM and CocoaPods.
- Basic understanding of mobile security principles and secure data storage.
- Experience writing unit tests and using debugging tools.
- English proficiency at Intermediate level or higher.
Location: Vaughan, Canada
Workplace: remote
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role:
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.
What You Will Be Doing:
Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.
What You Will Bring to the Role:
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.
Diversity Inclusion and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United States
Workplace: remote
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role:
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.
What You Will Be Doing:
Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.
What You Will Bring to the Role:
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.
Diversity Inclusion and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United States
Workplace: remote
We welcome all interested candidates to apply. Note - internal candidates will receive priority consideration for this opportunity.
About Intermedia
Are you looking for a company where
YOUR
VOICE
is heard? Where you can
MAKE
A
DIFFERENCE
? Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER
? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role:
As a Partner Sales (Inside Sales), you will support the Partner Sales Executive (PSE) Team in reselling Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. As a part of Inside Partner Sales Team, you will assure accurate, efficient communications with our partners, their customers and within our own channel team. You will pro-actively partner with PSE Team and pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. This role is also responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel.
What you'll do
· Partner with PSE West Region Team in sales opportunities and represent Intermedia during all phases from pre-sales activity to post sales account management
· Inside Partner Sales Rep will conduct sales presentations demonstrating Intermedia’s voice and data solutions.
· Answer calls and email requests from internal sales groups and external channel partners.
· Assist West Region Partner Sales Executive Team in prospecting for new business and sales opportunities through the Partner Channel.
· Inside Partner Sales Executive will participate in sales and technology training.
· Responsible for providing quotes, fulfilling orders, reviewing orders online and confirm with channel partner prior to order entry and follow up within Partner Base.
· Provide partners and customers with the highest standard of customer service through the sales cycle.
· Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding.
What you'll bring to the role
· 3+ plus years of experience in Channel Sales, Customer Success, Sales Support Specialist, or outside sales and/or account management
· You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building.
· Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space.
· Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis.
· Strong teamwork skills are also required to successfully work in what is a highly matrixed environment.
· Bachelors degree highly preferred
· Ability to travel up to 25%
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United Kingdom
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the Bristol office or London.
Are you ready to make your mark?
About the Role
In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy.
You will work closely with frontend engineers, AI/ML engineers, product managers, UX
designers, and platform teams to bring Agent Studio capabilities from concept through
production. You will develop the services behind agent configuration, orchestration, integrations,
testing, deployment, and lifecycle management while ensuring the platform meets enterprise
expectations for performance, reliability, security, and scalability.
This is a great opportunity for an experienced backend engineer who enjoys solving complex
technical problems, building extensible products, and creating intuitive ways for users.
What You Will Be Doing
• Design, develop, test, and maintain scalable backend services and APIs
• Build capabilities that enable users to create, configure, test and deploy.
• Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services.
• Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components.
• Build services that enable to securely interact with Intermedia products, enterprise
applications, APIs, data sources, and external services.
• Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences.
• Work with product managers to translate customer needs and requirements into scalable technical solutions.
• Contribute to technical design decisions for agent orchestration, configuration
management, workflow execution, integrations, and supporting backend services.
• Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment.
• Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions.
• Design appropriate controls for authentication, authorization, permissions, and secure
access to tools, models, services, and data.
• Design for scalability, reliability, performance, observability, and fault tolerance across services.
• Write high-quality, readable, testable code that follows established engineering standards
and best practices.
• Participate in code and design reviews and contribute to strong engineering and quality
practices across the team.
• Troubleshoot and resolve complex issues across backend services, workflows and integrations.
• Build monitoring, logging, testing, and observability into production services to support
reliable agent execution and product operations.
• Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation.
• Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems.
• Participate in continuous improvement initiatives that enhance product quality, reliability,
developer productivity, and engineering efficiency.
What You Will Bring to the Role
Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 4–7 years of professional software engineering experience, with demonstrated
experience developing backend applications and services.
• Strong proficiency in one or more backend programming languages and associated
frameworks.
• Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications.
• Solid understanding of software design principles, data structures, algorithms, and
distributed systems concepts.
• Experience working with relational and/or NoSQL databases.
• Experience building and supporting scalable, reliable production applications.
• Experience integrating applications with internal and external APIs, services, and data
sources.
• Experience designing backend services that support complex, interactive product
experiences.
• Working knowledge of cloud platforms such as AWS or Azure and cloud-native
application architectures.
• Familiarity with automated testing, CI/CD, source control, and modern software
development practices.
• Understanding of monitoring, logging, observability, and production support practices.
• Strong problem-solving skills and the ability to independently investigate and resolve
complex technical issues.
• Ability to work effectively in an environment where technologies, product requirements,
and technical approaches are evolving rapidly.
• Strong communication and collaboration skills with the ability to work effectively across
backend, frontend, AI/ML, Product, UX, and platform teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: Portugal
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
Are you ready to make your mark?
About the Role
In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy.
You will work closely with frontend engineers, AI/ML engineers, product managers, UX
designers, and platform teams to bring Agent Studio capabilities from concept through
production. You will develop the services behind agent configuration, orchestration, integrations,
testing, deployment, and lifecycle management while ensuring the platform meets enterprise
expectations for performance, reliability, security, and scalability.
This is a great opportunity for an experienced backend engineer who enjoys solving complex
technical problems, building extensible products, and creating intuitive ways for users.
What You Will Be Doing
• Design, develop, test, and maintain scalable backend services and APIs
• Build capabilities that enable users to create, configure, test and deploy.
• Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services.
• Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components.
• Build services that enable to securely interact with Intermedia products, enterprise
applications, APIs, data sources, and external services.
• Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences.
• Work with product managers to translate customer needs and requirements into scalable technical solutions.
• Contribute to technical design decisions for agent orchestration, configuration
management, workflow execution, integrations, and supporting backend services.
• Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment.
• Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions.
• Design appropriate controls for authentication, authorization, permissions, and secure
access to tools, models, services, and data.
• Design for scalability, reliability, performance, observability, and fault tolerance across services.
• Write high-quality, readable, testable code that follows established engineering standards
and best practices.
• Participate in code and design reviews and contribute to strong engineering and quality
practices across the team.
• Troubleshoot and resolve complex issues across backend services, workflows and integrations.
• Build monitoring, logging, testing, and observability into production services to support
reliable agent execution and product operations.
• Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation.
• Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems.
• Participate in continuous improvement initiatives that enhance product quality, reliability,
developer productivity, and engineering efficiency.
What You Will Bring to the Role
Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 4–7 years of professional software engineering experience, with demonstrated
experience developing backend applications and services.
• Strong proficiency in one or more backend programming languages and associated
frameworks.
• Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications.
• Solid understanding of software design principles, data structures, algorithms, and
distributed systems concepts.
• Experience working with relational and/or NoSQL databases.
• Experience building and supporting scalable, reliable production applications.
• Experience integrating applications with internal and external APIs, services, and data
sources.
• Experience designing backend services that support complex, interactive product
experiences.
• Working knowledge of cloud platforms such as AWS or Azure and cloud-native
application architectures.
• Familiarity with automated testing, CI/CD, source control, and modern software
development practices.
• Understanding of monitoring, logging, observability, and production support practices.
• Strong problem-solving skills and the ability to independently investigate and resolve
complex technical issues.
• Ability to work effectively in an environment where technologies, product requirements,
and technical approaches are evolving rapidly.
• Strong communication and collaboration skills with the ability to work effectively across
backend, frontend, AI/ML, Product, UX, and platform teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: United States
Workplace: hybrid
ABOUT INTERMEDIA
Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate.
At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact.
If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s backs!
Are you ready to make your mark?
What you'll do
Reporting directly to the Chief Financial Officer based out of our corporate Headquarters in the Peninsula (San Francisco Bay Area), CA, the VP, Corporate Controller is responsible for leading Intermedia’s global accounting organization and ensuring the integrity of the company’s financial reporting and operations.
This executive will be an integral member of the CFO’s Leadership team. You will oversee accounting, GAAP financial reporting, audit, revenue accounting and operations, internal controls, and direct/indirect tax functions. As a key member of the CFO’s leadership team, this individual will provide strategic guidance and insights that support growth, operational excellence, and enterprise-wide value-creation initiatives.
What you’ll do:
Lead all global accounting operations, ensuring accurate, timely, and GAAP-compliant financial reporting. Drive a disciplined monthly, quarterly, and annual close process while maintaining a strong internal control environment. Work in partnership with the VP, Finance Transformation and VP, Strategic Finance to drive to a “zero day close”
Oversee external audits, regulatory compliance, and direct/indirect tax function
Maintain all necessary accounting policies, systems of record, and related controls. Ensure that records are maintained in accordance with generally accepted accounting principles (GAAP)
Support acquisition due diligence, integrations, and other strategic corporate initiatives
Demonstrate technical accounting expertise by proactively navigating new accounting standards and implementation to enhance the usability of the Company’s GAAP financial statements
Prepare annual financial projections (under GAAP) for P&L, Balance Sheet, and Cash Flow Statement, in partnership with Intermedia’s VP, Strategic Finance and FP&A team
Be accountable for the development and maintenance of process documentation that will provide a foundation for AI-enabled efficiency gains across the CFO organization
Partner with the CFO and Executive Leadership Team on financial strategy, business performance, and enterprise decision-wide value creation initiatives
Develop and mentor a high-performing global accounting team (including FTEs, and specialist 3rd-party providers where applicable) while fostering a culture of accountability and continuous improvement
What you'll bring
You are a thoughtful accounting and finance leader who balances technical excellence with gravitas in how you communicate with your stakeholders. You enjoy building organizations, developing people, and improving how work gets done. You bring executive presence, strong judgment, and a continuous improvement mindset, with a passion for leveraging technology to create scalable, efficient finance operations.
Proven managerial/supervisory experience, with ability to lead, guide, and mentor a team of direct reports and external 3rd-party specialist advisors
Exceptional analytical, critical thinking, and problem solving skills
Excellent written and verbal communication skills, with demonstrated ability to produce executive-ready written deliverables
Excellent organizational skills
Demonstrated experience supporting businesses through periods of rapid international expansion
Intellectual curiosity, especially with respect to the application of AI, machine learning, and automation to financial, accounting, and operational processes
Team player mindset; willing to pitch in as needed in support of colleagues and the broader team’s objectives and success
BACKGROUND & EXPERIENCE
BS/Accounting or Finance degree from a four-year accredited university
CPA (inactive is fine)
15+ years progressive accounting management experience with some Big-Four experience
Industry experience - Software, SaaS, Unified Communications and/or Telecom
Strong expertise in U.S. GAAP, financial reporting, internal controls, and audit leadership
Solid working knowledge of SOX compliance requirements
Strong experience in accounting for consolidations and other business combinations
Experience with international and multi-currency accounting
Experience managing debt / a leveraged capital structure
Experience partnering with executive leadership to support business growth and operational excellence
Proven success building and developing high-performing teams
Bonus points
MBA or other relevant Master’s Degree
Certified Management Accountant (CMA) credential
A belt (of some color) in Lean Six Sigma
Project Management Professional (PMP) certification
Expertise in U.S. and international telecommunications, sales, and use tax matters
You are able to give a compelling example of how you’ve architected a Chart of Accounts to create competitive and strategic advantage for your company
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Portugal
Workplace: remote
*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL*
About Intermedia
Are you looking for a company where
YOUR VOICE
is heard? Where you can
MAKE
A
DIFFERENCE?
Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER?
Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role
Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products.
As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security.
What you will be doing:
Perform design and architecture review of new features, suggest security requirements
Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC
Utilize static security scanning tools, review findings and coordinate remediation actions
Perform ongoing manual security assessments
Review the results of external penetration tests and communicate suggested fixes to development teams
Provide on-demand support on application security topics
Drive process improvement ideas
Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program
What you will bring to the role:
3 - 5 years of experience in the application security field
Bachelors or Master Degree in related field of expertise
Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages
Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them
Knowledge and/or hands on experience with identifying A.I. threats in a security landscape
Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies)
Experience with programming languages such as Python is preferred
Ability to explain application security threats and mitigation options to both developers and project managers
Good communication skills in written and verbal English
Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes)
Participation in CTF challenges and bug-bounty programs
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United Kingdom
Workplace: remote
About Intermedia
Are you looking for a company where
YOUR VOICE
is heard? Where you can
MAKE
A
DIFFERENCE?
Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER?
Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role
Intermedia has a wide portfolio of internally developed application software, ranging from web and desktop apps to lower level PBX solutions. Due to the growing demand for integrating security activities into diverse development processes, Intermedia is looking for an experienced and self-motivated Application Security Engineer to help us deliver built-in security to our products.
As part of the Global Security team, you will support our company wide application security program, helping the company build secure products. You will be the voice of security for all things related to application security to our spectrum of engineering teams, guiding the architecture and execution of our SDLC throughout the enterprise. This position is an individual contributor role, reporting directly to the Manager, Application Security.
What you will be doing:
Perform design and architecture review of new features, suggest security requirements
Collaborate with DevOps and engineering teams, advising on security features and best practices in SDLC
Utilize static security scanning tools, review findings and coordinate remediation actions
Perform ongoing manual security assessments
Review the results of external penetration tests and communicate suggested fixes to development teams
Provide on-demand support on application security topics
Drive process improvement ideas
Assist with vetting and intake of defects from 3rd party security researchers via our Bug Bounty program
What you will bring to the role:
3 - 5 years of experience in the application security field
Bachelors or Master Degree in related field of expertise
Knowledge of secure coding best practices and industry standards (such as OWASP) and the ability to apply them to different programming languages
Familiarity with SDLC and DevSecOps concepts and hands-on experience in implementing them
Knowledge and/or hands on experience with identifying A.I. threats in a security landscape
Experience in using static and dynamic security scanning tools (such as BurpSuite, ZAP, and Snyk, or other related technologies)
Experience with programming languages such as Python is preferred
Ability to explain application security threats and mitigation options to both developers and project managers
Good communication skills in written and verbal English
Experience and/or knowledge in securing applications within cloud platforms (AWS, Azure) and containerized environments (Docker, Kubernetes)
Participation in CTF challenges and bug-bounty programs
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Kyiv, Ukraine
Workplace: remote
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
What you'll do:
Drive sales of digital advertising solutions to both new and existing clients.
Prospect, source, and close deals with brands and media agencies.
Consult clients on campaign planning, digital media strategies, and performance optimization.
Understand clients’ marketing objectives and recommend solutions to achieve measurable results.
Deliver against sales targets while ensuring an exceptional client experience.
Partner with account managers for smooth campaign launches and ongoing client support.
Conduct market research, track competitor activities, and attend industry events to generate new business opportunities.
Accurately forecast sales performance and revenue on a weekly, monthly, and annual basis.
Resolve client issues efficiently, tactfully, and proactively to ensure long-term satisfaction.
What you need for this role:
Bachelor’s degree or higher in Business, Economics, Social Sciences, or similar.
3+ years of sales experience managing large strategic accounts.
Strong understanding of online advertising, analytics, and social media platforms.
Proven track record of driving revenue and building long-term client relationships.
Comfortable navigating complex client and agency dynamics.
Exceptional project management skills and ability to handle multiple priorities.
Excellent communication skills in Ukrainian and English, both internally and externally.
Positive, proactive, and motivated to exceed targets consistently.
What will make us really love you:
You’re genuinely excited about digital marketing and sales, and it shows in everything you do.
You take ownership of your work, solve problems creatively, and never settle for “good enough.”
You bring positive energy to your team and inspire those around you to perform at their best.
You’re proactive, adaptable, and thrive in a fast-paced, evolving environment.
You combine commercial drive with excellent relationship-building skills—clients and colleagues love working with you.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Transport Back Office Specialist
Employment Type: Full-Time
Experience: 2+ Years Required
About the Role
The Transport Back Office Specialist provides essential administrative and operational support to the
transport team. The role is centred around processing invoices from carriers and vendors, managing
their approval flow in ZIP, maintaining shipment and financial documentation, and keeping shipment
statuses up to date in relevant systems. The specialist is expected to be organized, detail-oriented, and
proactive in following up on outstanding items to ensure nothing falls through the cracks.
Key Responsibilities
Invoice Processing & Payment Follow-Up
• Receive and process invoices from carriers, freight forwarders, customs brokers, and other
transport vendors.
• Enter invoices into ZIP accurately, ensuring correct coding, cost allocation, and supporting
documentation.
• Track invoice approval status in ZIP and proactively follow up with internal approvers to keep
the process moving.
• Liaise with the finance and accounting teams to ensure approved invoices are paid on time.
• Investigate and resolve discrepancies between invoices and agreed rates or contracts, escalating
complex cases to the Transport Manager as needed.
• Maintain an up-to-date log of outstanding invoices and payment statuses, flagging overdue
items.
Document Management & Filing
• Collect, organise, and file all transport-related documentation, including invoices, proof of
delivery, customs documents, shipping instructions, and carrier correspondence.
• Ensure documents are stored accurately in the relevant systems (TMS, Jira, shared drives, or
equivalent) and are readily accessible for audit or operational review.
• Maintain documentation standards and naming conventions to support compliance and internal
audit requirements.
• Support the team during audits or compliance reviews by retrieving and compiling required
records.
Shipment Status Updates
• Monitor active shipments and update shipment statuses in the relevant tracking systems (TMS,
Jira, or equivalent) based on information received from carriers and the transport team.
• Flag delays, exceptions, or missing updates to the responsible Transport Specialist or Manager.
• Ensure shipment records are complete and accurate from booking through to final delivery
confirmation.
• Coordinate with carriers and vendors to obtain status updates or missing documentation where
needed.
Administrative Support to the Transport Team
• Provide general administrative support to the transport team, including preparation of reports,
data entry, and correspondence with external partners.
• Assist in maintaining vendor contact lists, rate cards, and contract reference documents.
• Support the onboarding of new carriers or vendors by collecting required documentation and
setting them up in relevant systems.
• Identify recurring administrative bottlenecks and suggest process improvements to increase
efficiency.
Requirements
• 2+ years of experience in a logistics, transport, or supply chain back-office or administrative role.
• Hands-on experience processing invoices and managing payment workflows, ideally using ZIP or
a similar accounts payable or procurement platform.
• Familiarity with transport management systems (TMS), Jira, or similar tools used for shipment
tracking and documentation.
• Strong organizational skills and attention to detail — able to manage multiple open items
simultaneously without losing track.
• Proactive follow-up skills; comfortable chasing approvers, vendors, and carriers to keep
processes on schedule.
• Good understanding of transport and freight documentation (invoices, PODs, customs
paperwork, etc.).
• Proficient in Microsoft Excel or Google Sheets for tracking, reporting, and data management.
• Clear written communication skills in English; able to correspond professionally with internal
teams and external partners.
• Ability to work independently and manage own workload with minimal supervision.
Nice to Have
• Experience supporting international freight operations, including familiarity with customs
documentation.
• Background in a technology, data center, or hardware logistics environment.
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar) in a logistics context
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$80,000
—
$90,000 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
seniorPoland - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorEstonia - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
seniorCzech Republic - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorCyprus - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
УдалённоRemote - US; Compensation for candidates in other locations will be discussed during the hiring process
УдалённоseniorUnited States
УдалённоVaughan, Canada
УдалённоUnited States
УдалённоUnited States
УдалённоUnited Kingdom
УдалённоPortugal
ГибридUnited States
УдалённоALL CANDIDATES MUST BE LOCATED IN PORTUGAL
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