Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management.
Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers.
Requirements:
— 4+ years in product management on B2B SaaS with full lifecycle ownership
— Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred
— Strong technical fluency including reading API responses and understanding data models and rate limits
— Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus
— Experience writing specs for AI coding agents is a plus; willingness to learn required
— Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly
— Availability 20 hours/week during US business hours with intent to go full-time
Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration.
The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours.
To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
On-site position in San Francisco, CA, USA.
Fixed-term contract for 12 months.
Требования:
— Фокус: CDP, DWH-модели, dbt, Data Vault 2.0
— Стек: SQL, dbt, Data Vault 2.0, Data Modeling, Source-to-Target Mapping, Data Documentation на английском языке
— Опыт работы аналитиком данных / analytics engineer от 3 лет
— Уверенный SQL
— Практический опыт с dbt
— Понимание принципов моделирования данных
— Опыт или хорошее понимание Data Vault 2.0
— Умение документировать данные, метрики и бизнес-правила
— Готовность писать описание данных на английском языке
— Самостоятельность на уровне Middle+: умеет разбираться в источниках, задавать правильные вопросы и доводить модель до production-ready состояния
— Будет плюсом: опыт в CDP / CRM / customer analytics, опыт работы с DWH и витринными слоями данных, понимание event-driven данных и клиентских событий, опыт описания data contracts, data lineage или business glossary
Обязанности:
— Разработка и поддержка моделей данных в dbt
— Проектирование аналитических сущностей и витрин
— Работа с Data Vault 2.0: hubs, links, satellites, marts
— Написание и оптимизация SQL-запросов
— Описание данных и подготовка технической документации на английском языке
— Анализ источников данных и согласование бизнес-правил
— Участие в развитии CDP-контуров: клиентский профиль, события, атрибуты, сегменты
— Проверка качества данных и базовая data validation
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About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration.
Impact of a Customer Retention Manager:
As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.
What to expect:
— Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close.
— Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools.
— Own direct outreach to smaller and long-tail accounts by proactively building relationships.
— Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions.
— Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies.
— Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation.
— Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
— Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals.
— Collaborate closely with internal teams to support retention strategy and customer engagement.
What you bring:
— Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
— Commercial negotiation skills for pricing, contract terms, and multi-year agreements.
— Ability to identify at-risk accounts early and collaborate on save strategies.
— Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes.
— Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
— Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
— Comfort operating across customer-facing engagement and systems/process design conversations.
— Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations.
Where we hire:
Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries.
How we hire:
Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required.
What we offer:
— A product with positive impact as a proud B Corp.
— Recognized workplace by Forbes and France’s Best Workplaces for Women.
— Flexible, open, and inclusive culture valuing employee voice.
— Global diverse team.
— Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here:
Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.
Задачи:
- Техническое лидерство направления Kotlin Multiplatform: Android MDM и desktop-мессенджер
- Проектирование realtime-клиента поверх постоянного или streaming-транспорта
- Проектирование надёжного локального хранилища и синхронизации
- Клиентский threat modeling
- Диагностика производительности клиента с большой историей
- Формирование и внедрение AI-assisted практик на уровне команды
Требования:
- Глубокое знание Kotlin, Android и Compose
- Глубокий продакшен-опыт KMP, продакшен-опыт CMP Desktop
- Опыт проектирования realtime-клиента поверх постоянного/streaming-транспорта
- Опыт проектирования надёжного локального хранилища и синхронизации
- Умение проводить клиентский threat modeling
- Продакшен-опыт Android Enterprise/MDM либо сопоставимый опыт с Android system/security/enterprise API
- Опыт диагностики производительности клиента с большой историей
- Опыт в роли тех. лида с измеримым эффектом, умение принимать решения под жёсткими сроками
- Будет плюсом: опыт многошаговой/параллельной работы AI-агентов, CI/CD для mobile и desktop, автоматизация тестирования омниканальных продуктов и contract-тестов
Условия:
- Занятость: полная
- Оформление: ИП, обязательное подписание NDA (высокие требования к конфиденциальности)
- Формат работы: удалённо
What you will do
After selecting in-scope restaurants, you will proactively contact and schedule meetings with the owners or managers of the restaurants. Your daily activities will be composed of cold-calls, walk-in visits and pre organized meetings to present TheFork products and services. You will be in charge of proposing and selling TheFork products and services, including: promotions, advanced software tool, booking widgets installed on the restaurant website, training & marketing solutions. You will engage with the Restaurants managers to help them understand the opportunities, features and benefits of the TheFork Manager tool and TheFork network. You will follow up with the prospects you engaged with until you close the deal and the restaurant is successfully published online on TheFork and affiliate websites.
Who you are
A self-starter, results-oriented person who loves to reach and exceed targets. A customer oriented person with a strong commercial mind-set and influencing skills, capable of convincing and engaging people. A high-performing professional with demonstrated business development experience, preferably in B2B and in restaurants/hospitality environments, comfortable in managing short-term negotiations. A dynamic person, used to work independently in fast-paced environments and with great organizational skills. A curious and willing to learn enthusiast, who wants to grow and improve with us. You have a personal vehicle available for business use during working hours (travel expenses fully reimbursed).
What we offer you
An awesome team
A permanent contract
Flexible working environment (Full remote based in Edinburgh)
Competitive fixed salary and bonus
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
Health insurance
Life & Disability Insurance at no cost to the employee
Attractive pension plans
Team building events
Plurio is an AI agent that automates media buying on Meta, Google, and TikTok for teams spending $300K–$15M a month, handling daily analysis, optimization calls, and execution directly in ad accounts. The system runs $500M+ per year in ad spend and has grown 5× since March. The AI marketing engineer role involves owning the client's marketing targets and improving metrics by automating media buying.
Задачи:
— Onboard clients by connecting their full-funnel data and ad accounts, setting business context including unit economics, P&L, products, geos, funnels, and media buying playbook.
— Adapt and build automation skills and rules from Plurio's catalog or create new ones as needed, backtesting on historical data before deployment. Rules are deterministic SQL with campaign logic and guardrails.
— Explain agent decisions and methodology changes to clients' Heads of UA and CMOs, assist marketers in running the agent, and handle discussions about spend and KPIs.
— Standardize successful approaches into reusable templates and methodologies for future clients.
Требования:
— Managed approximately $500K+/month in ad spend hands-on on one or multiple channels (Meta, Google, TikTok).
— Deep understanding of buying mechanics: account structure, optimization events, creative testing thresholds, scaling, burnout, budget allocation, attribution windows.
— AI-native with experience automating parts of buying via rules, scripts, or skills in Cursor, Claude, or platform APIs.
— Systems thinking: ability to logically chain goals, plan roadmaps, and clearly explain processes.
— Client-facing experience communicating with Heads of UA, defending ideas with data and experiments, and maintaining relationships.
— Ability to convert proven results into templates and methodologies for scaling.
— Strong English communication skills.
Условия:
— Competitive base salary plus performance bonus based on client results.
— Two grades hiring: Middle ($72,000–$96,000/year) and Senior ($102,000–$126,000/year) on-target earnings, gross.
— Remote work worldwide within timezones up to UTC+5.
— Provided laptop, software, and AI tools including Cursor, Claude, Codex, and shared AI infrastructure.
— 50% coverage of relevant educational costs.
— Vacation: two weeks twice a year plus holidays.
— Employment via Deel contract.
Процесс отклика:
— Apply via the "Apply for this role" button on the linked page with social media and contacts.
— Recruiter contacts within two days.
— Calls with leadership and CPO including background, methodology, compensation, math, and AI mechanics.
— Presentation of a built project.
— Offer.
Plurio is an AI agent that automates media buying on Meta, Google, and TikTok for teams spending $300K–$15M a month, handling daily analysis, optimization calls, and execution directly in ad accounts. The system runs over $500M/year in ad spend and has grown 5× since March. The role involves owning the Meta Ads methodology encoded as deterministic rules and skills within the AI agent, improving and testing the algorithm to run Meta media buying end to end from inputs like goals, parameters, and creatives. Responsibilities include maintaining a single source of truth methodology, improving it by generating and testing hypotheses on historical data, building a testing machine to automate testing cycles, and creating implementation and control skills for account audits and adaptations. The ideal candidate is a top expert in Meta methodology with experience running media buying at scale (~$500K+/month), possessing deep knowledge of Meta account architecture, creative testing, data analysis, and decision logic beyond simple rules. They should be AI-native, able to build pipelines and automation by hand, and convert logic into deterministic skills backtested before deployment. The team includes top performance marketing and product experts from major agencies and ad platforms. The position offers up to $180,000/year gross, remote work worldwide within UTC+5 timezone, provided tools including AI infrastructure, 50% education cost coverage, two weeks vacation twice a year plus holidays, and employment via Deel contract. Application is through the "Apply for this role" button on the provided link, followed by recruiter contact and interviews with leadership.
Phantom is a fintech company developing and operating the multichain crypto wallet Phantom, popular in the Web3 industry. The company is fully remote with about 180 employees and backed by $150M Series C investment.
Responsibilities:
— Design, maintain, and evolve backend services and APIs connecting Phantom Cash to blockchains.
— Blend systems thinking with product pragmatism and passion for crypto.
— Balance reliability, quality, and speed in client-server architecture and blockchain protocols.
— Communicate clearly across teams, document rigorously, and mentor to elevate engineering standards.
Qualifications:
— Bachelor's degree in Computer Science or related field or equivalent experience.
— Pragmatic engineering mindset focused on results and user impact.
— Proactive and outcome-oriented, pushing features to completion without waiting for perfect specs.
— Strong communication and problem-solving skills.
— Experience with Node.js and NestJS at scale; event-driven design including queues, retries, idempotency.
— Knowledge of REST API architecture: versioning, pagination, error models, authentication, rate-limiting.
— Full-stack awareness including trade-offs of state management and latency budgets.
— Fundamentals of distributed systems: concurrency, ordering, retries, data consistency.
— Nice to have: Kubernetes, AWS operations, CI/CD, observability, on-call ownership.
— Deep interest in crypto, keeping up with ecosystem changes, wallets, protocols, and security norms.
— Previous hands-on experience in crypto or fintech (exchanges, wallets, payment rails, ledgers).
— Understanding of smart contracts and protocol interactions between on-chain programs and off-chain services.
— Blockchain integration experience, preferably Solana, EVM acceptable.
— Experience shipping high-quality products in mature engineering organizations.
Benefits:
— Competitive salary and equity.
— Comprehensive insurance (medical/dental/vision) fully covered for employee.
— Stipend for remote work setup.
— Flexible hours and supportive remote environment.
— Unlimited vacation.
— 401(k) retirement plan.
— Monthly wellness benefit.
— Weekly meal benefit.
— Global off-sites.
Phantom encourages candidates of all backgrounds to apply and is committed to building an inclusive and supportive workplace. Personal data is processed securely in accordance with applicable laws, with some use of AI-powered tools for administrative tasks.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
On-site position in San Francisco, CA, USA.
Fixed-term contract for 12 months.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
The position is on-site in San Francisco, CA, USA, with a fixed-term contract of 12 months.
Client: A global online sports betting company dedicated to building world-class technology products.
Position overview: An experienced Automation Engineer in Test reporting directly to the Test Manager, working in a small agile team alongside SEITs, DevOps Engineers, and Data Engineers to ensure high-quality delivery.
Responsibilities:
— Design, build, and maintain data and reporting solutions using modern technologies.
— Test and develop Integration layer changes, ensuring user stories meet quality standards.
— Develop and maintain automated test frameworks for ETL, Big Data, API, and database validations.
— Perform comprehensive test analysis and collaborate across cross-functional Agile teams.
Requirements:
— 3+ years of demonstrated experience with validation in Databricks.
— In-depth experience in developing and maintaining automated test suites.
— Proficiency in Python (preferred) and SQL.
— Hands-on expertise with key test frameworks (BDD, Hybrid, PyTest, Allure).
— Strong skills in Database, ETL, Big Data, and API validations.
— Experience with CI/CD tools (Jenkins, GitHub Actions) and source control (Git).
— Familiarity with AWS infrastructure and storage technologies (AWS, Databricks, S3, DynamoDB, Delta Lake, SQL).
— Solid background in Agile ways of working.
Nice to have:
— Experience with streaming technologies (AWS Kinesis, Apache Kafka, Amazon MSK).
— Familiarity with direct query engines (AWS Athena, Presto, Databricks SQL).
— Experience using Jira and XRAY for test management.
— Exposure to monitoring tools (Prometheus, Alert Manager, Grafana Loki).
What We Offer:
— Vacation days: Up to 26 business days per year.
— 10 illness/special days off per year (fully paid, no medical papers needed) for all contract types.
— Health and life insurance (Luxmed).
— MyBenefit platform with Multisport option.
— Internal psychological support service.
— English language classes from the first working day.
— Access to external learning platforms: O’Reilly, LinkedIn Learning, Udemy, and a wide catalog of diverse internal training.
— Flexible workplace: work from the office, from home, or choose a hybrid option.
— Tech Skills Mentoring Program.
— Opportunities to develop as a public speaker, mentor, or technical interviewer.
— Fully paid idle (bench) when not involved in a project.
— Certification reimbursement (AWS, GCP, Microsoft, etc.).
About us: Proxify connects top developers worldwide with opportunities. Since launch, Proxify developers have worked with 1200+ clients and 5000+ developers trust the network. Proxify supports remote full-time jobs with high ratings on Glassdoor and Trustpilot.
The Role: Seeking a Senior QA Automation Engineer to be the primary architect of quality assurance strategy for a high-growth client team. Responsibilities include building scalable automation frameworks, defining test strategies, selecting tools, and integrating automated suites into CI/CD pipelines. The role is for a "Developer in Test" focused on building safety nets for confident code shipping.
What we are looking for:
— 5+ years in test automation with expertise in Playwright, Cypress, or Selenium
— Ability to write clean, maintainable test code in TypeScript/JavaScript, Python, or Java
— Experience building and scaling automation frameworks (Page Object Model, Screenplay Pattern)
— Extensive experience testing RESTful and GraphQL APIs using Postman, SuperTest, or RestAssured
— Hands-on integration of automated tests into pipelines using GitHub Actions, GitLab CI, or Jenkins
— Mobile automation experience with Appium or Maestro is a significant advantage
— Familiarity with performance testing tools like k6 or JMeter
Nice-to-Have:
— Knowledge of Docker for containerized testing
— Experience with Visual Regression testing tools (Percy, Applitools)
— Familiarity with Cloud Testing platforms (BrowserStack, Sauce Labs, AWS Device Farm)
— Background in Security Testing (OWASP principles)
Responsibilities:
— Define automation roadmap and select tools matching client stack
— Write, maintain, and optimize complex end-to-end integration and regression test suites
— Collaborate with Developers and Product Managers to define "Definition of Done" and ensure testability
— Identify, document, and track software defects, working closely with dev team
— Act as "Quality Evangelist" by conducting code reviews for test scripts and sharing best practices
What we offer:
— On-time monthly payments with flexible withdrawal options
— Predictable project hours with consistent 8-hour working days
— Up to 24 flex days off per year without losing pay for full-time positions
— Career-accelerating positions at cutting-edge companies
— Hand-picked opportunities with no typical recruitment roadblocks
— One-time contracting process for multiple opportunities
— Consistent monthly compensation
Задачи:
— вести до четырёх B2B-проектов заказной разработки одновременно с общей кросс-функциональной командой;
— проводить discovery, клиентские воркшопы и presales-встречи на немецком;
— вместе с CEO, архитектором и разработчиками прорабатывать решение, scope, сроки и оценки;
— готовить, презентовать и защищать коммерческие предложения и технические решения;
— управлять delivery: требованиями, планом, сроками, бюджетом, рисками, изменениями и ожиданиями клиента;
— сопровождать web/mobile-проекты от presales до релиза и production support;
— разбираться в технических операционных вопросах, включая выпуск приложений в App Store и Google Play;
— находить возможности для развития проектов и upsell.
Требования:
— русский — свободный, для ежедневной коммуникации с командой;
— немецкий — уверенный B2+/C1 для полностью самостоятельной клиентской коммуникации и presales;
— английский — рабочий;
— от 3 лет hands-on PM-опыта именно в custom software development / IT-аутсорсинге / digital production;
— подтверждённый опыт работы с внешними B2B-клиентами, желательно DACH;
— опыт discovery, presales, оценки и защиты решений;
— понимание SDLC, web/mobile-разработки и процессов релиза;
— готовность работать руками, а не только управлять PMO или большой группой менеджеров;
— готовность к командировкам по Европе примерно раз в месяц, обычно до 5 дней. Расходы оплачивает компания.
Условия:
— полностью удалённая работа;
— €48 000–72 000 gross в год;
— бонусы за upsell и сильные результаты проектов;
— оформление по service contract, юридическая схема уточняется индивидуально по стране;
— релокация не предусмотрена.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Задачи:
- Building and improving Nitro, the core node software that powers Arbitrum
- Designing and optimising systems responsible for transaction execution, state management, and network performance
- Scaling throughput and improving the performance and efficiency of Arbitrum's core infrastructure
- Solving distributed systems challenges across a large-scale blockchain network
- Enhancing reliability, observability, and security across critical infrastructure
- Developing new capabilities for the Arbitrum stack
Требования:
- Experienced Rust engineer with a track record of building production systems
- Comfortable working across distributed systems, infrastructure, and performance-critical applications
- Motivated by solving complex technical problems at scale
- Able to take ownership of projects from technical design through implementation and operation
- Pragmatic, collaborative, capable of making sound engineering trade-offs
- Interested in runtimes, execution environments, WASM, developer tooling, and/or systems programming
- Security-focused mindset
- Nice to have: experience with WASM, familiarity with blockchain infrastructure or smart contract platforms, open source contributions in the Rust ecosystem
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the fastest and most convenient way to donate to non-profit organizations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
What you'll do
Build the methodology to forecast first-year revenue from new customers, using donation volume data instead of contract values.
Partner with Sales, RevOps, and Finance to validate pipeline data and keep deal value logic consistent with actual and expected donation behavior.
Design and maintain a standard model for deal value estimation, using internal benchmarks and historical donation patterns.
Build reporting that flags gaps between sales pipeline, donation data, and realized revenue.
Support forecast accuracy and board-level reporting, keeping CRM pipeline and financial models aligned.
Work with Product and Data teams to improve visibility into nonprofit donation flows.
Advise Sales on the financial structure of complex or high-impact deals.
Document the forecasting process so it can scale as the GTM team grows.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.
Skills and Qualifications
5+ years of FP&A or revenue forecasting experience, ideally including exposure to working alongside a sales team or working in a Deal Desk function.
Comfort building a process from scratch, with no existing playbook to follow.
Strong financial modeling skills, including forecasting and scenario analysis.
Working knowledge of CRM systems, Salesforce preferred.
Experience in a transactional or volume-based revenue model (payments, donations, marketplaces, usage-based SaaS) is a plus.
Deal Desk title experience is not required. FP&A depth matters more.
Comfortable working directly with Sales leadership without formal authority over their team.
Compensation
The compensation range for this role is $138k - $150k OTE. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.
Perks & Benefits
Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
FSA and HSA Spending Account.
20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
401(k) plan with company match.
100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
Generous home office stipend to support your remote workspace.
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
Charitable giving program and paid volunteer time off with registered non-profits.
Additional
Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Удалённо
Зарплата не указана
Удалённоsenior
Зарплата не указана
Удалённоsenior
Зарплата не указана
Удалённоlead
138 000 – 150 000 $
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