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Affirm15 дн назад

Staff Software Engineer, Backend (Observability)

Location: Remote Canada At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Observability team builds the platform every Affirm engineer relies on to understand the behavior and performance of our systems. Our platform ingests 200+ TB/day of metrics, logs, and traces from hundreds of services across 80+ Kubernetes clusters, and when a user's checkout fails, our data is how engineers find out why. Over the next year, we’re moving to wide events, with one context-rich event per request, improving the signal-to-noise ratio to make debugging faster. We’re also introducing log sampling and building observability best practices into agentic development and code review, so that AI-assisted code is well instrumented by default. We’re looking for a Staff Software Engineer to be the technical lead for Observability. You’ll spend most of your time hands-on while defining the roadmap, driving cross-functional projects, mentoring a team of six engineers, and partnering closely with infrastructure and product teams. What You'll Do · You will own the architecture of Affirm’s telemetry pipeline, balancing reliability, query performance, and cost at 200+ TB/day. · You will design log sampling strategies that significantly reduce volume and cost without losing the signal engineers need during incidents. · You will shape how observability fits into agentic development, so that AI coding agents and code review catch instrumentation gaps before code ships. · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. · You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 8+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. · You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Flink and Kubernetes. · You have built or operated high-volume telemetry systems (metrics, logs, and/or traces) using technologies like OpenTelemetry, Kafka, and Terraform. · You have a well-informed point of view on modern observability practices such as structured and wide events, sampling, cardinality management, and SLOs. · You have driven adoption of a platform standard across many engineering teams, through both tooling and engagement. · You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others. · You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work. · Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers. · You have strong verbal and written communication skills that support effective collaboration with our global engineering team. Pay Grade - P Equity Grade - 7 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $181,000 - $241,000 Location - Remote Canada This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

УдалённоRemote Canada

Salmon15 дн назад

Field Collections Manager

Location: Philippines Workplace: OnSite Employment Type: Full-time Assignment: All over Philippines(Revolving Reimburstment funds provided for Travel) Position Overview The Field Collections Manager is responsible for overseeing the overall daily operations of the Field Collections Department, ensuring the achievement of collection targets, operational efficiency, workforce productivity, quality assurance, and compliance with company policies and applicable regulations. The role directly manages Field Collections Supervisors and provides operational oversight of the Field Collections Quality Control Officers (FQCOs), Specialized Recovery functions (Legal and Motorcycle Repossession), and Field Administration. The Field Collections Manager ensures that all functions operate efficiently, coordinate effectively, meet established performance standards, and contribute to the department's overall recovery objectives. Key Responsibilities 1. Collection Performance and Field Operations - Monitor daily, weekly, and monthly collections against approved targets. - Track Collection Efficiency (CE), Recovery Rate (RR), cash collections, and Field Officer productivity. - Identify underperforming zones, supervisors, and Field Officers, and implement corrective action plans. - Oversee the Field Collections Supervisors and ensure accountability for team performance, coaching, and operational deliverables. - Ensure consistent execution of approved collection strategies across all assigned zones. - Review collection trends, identify potential month-end gaps, and implement timely interventions. - Conduct regular performance reviews and operational meetings with supervisors. 2. Oversight of Field Collections Quality Control (FQCO) - Provide operational oversight of the FQCO team to ensure consistent quality monitoring and compliance checks across field operations. - Ensure that field quality assessments, shadowing activities, skip-tracing reviews, and compliance observations are conducted according to approved procedures. - Review significant quality findings, recurring violations, and operational risk trends identified by FQCOs. - Ensure that identified issues are properly documented, endorsed, and addressed by the appropriate supervisors or departments. - Monitor the implementation of corrective actions and recommend process improvements based on quality assessment results. - Coordinate with HR on serious findings and potential policy violations. 3. Oversight of Specialized Recovery – Legal and Motorcycle Repossession - Oversee the operational performance of specialized recovery activities, including small-claims case processing, legal case coordination, and motorcycle repossession. - Ensure that eligible cases are properly identified, documented, endorsed, and followed up according to approved procedures. - Monitor the status and progress of repossession assignments, legal endorsements, case filings, and other specialized recovery activities. - Coordinate with the Legal Officer and Moto Repossession Representatives to address operational bottlenecks and improve recovery outcomes. - Ensure that all repossession and legal recovery activities are conducted only when authorized and in accordance with applicable laws, company policies, and approved processes. - Review specialized recovery performance and identify opportunities to improve case conversion, recovery rates, and turnaround times. - Coordinate with Moto Loan Team on case requirements, documentation, account reconciliation, and escalations. 4. Oversight of Field Administration - Oversee the Field Admin function to ensure timely and accurate administrative support for field operations. - Ensure proper maintenance of manpower records, attendance trackers, deployment reports, reimbursement documents, and operational files. - Monitor the timely consolidation and submission of reports, personnel updates, and required documentation. - Ensure that approved field expenses and reimbursement requests are properly documented and processed according to company policy. - Coordinate with HR, Finance, and other relevant departments on administrative requirements. - Identify administrative process gaps and implement improvements to reporting accuracy, documentation, and turnaround time. 5. Manpower Planning and Workforce Management - Monitor staffing levels, attendance, deployment, and manpower requirements across all collection zones. - Ensure sufficient Field Officer coverage in existing and newly established zones. - Coordinate with HR and Recruitment on hiring, onboarding, replacement hiring, and deployment schedules. - Monitor productivity and workload distribution across Field Officers and supervisors. - Recommend staffing adjustments and resource allocation improvements based on operational requirements. - Oversee onboarding progress and initial performance monitoring of newly deployed personnel. 6. Performance Reporting and Management Reviews - Consolidate daily, weekly, and monthly reports covering field collections, FQCO findings, specialized recovery, manpower, and administration. - Prepare management updates highlighting performance against targets, operational risks, key issues, and recommended actions. - Ensure that all functional leads and supervisors submit accurate and timely reports. - Conduct regular operational reviews with supervisors and the relevant functional representatives. - Track the completion and effectiveness of agreed action plans. - Present consolidated operational results and recommendations to the Head of Field Collections. 7. Cross-Functional Coordination and Compliance - Coordinate with Data and Analytics, HR, Legal, Compliance, Finance, Operations, and Technology to resolve operational issues. - Ensure field collection and specialized recovery activities follow approved policies, data privacy requirements, fair collection practices, and applicable regulations. - Ensure that customer complaints, compliance incidents, and potential policy violations are documented and escalated promptly. - Coordinate corrective actions with the responsible functional owners. - Maintain clear accountability while ensuring that independent Legal and Compliance decisions remain with the appropriately authorized functions. 8. Budget and Resource Management - Monitor field operating expenses, reimbursement requests, activity budgets, and resource utilization. - Ensure spending remains within approved budgets and follows company procedures. - Identify opportunities to improve cost efficiency without compromising collection performance or compliance. - Review significant budget variances and recommend appropriate corrective measures. - Escalate material expenses and budget requirements requiring management approval. 9. Team Development and Continuous Improvement - Establish clear performance expectations and accountability standards for supervisors and functional representatives. - Identify training needs, capability gaps, and opportunities for employee development. - Recommend performance improvement plans and development opportunities for team members. - Standardize operating procedures and best practices across field operations and specialized recovery. - Implement continuous improvement initiatives to enhance productivity, quality, compliance, and recovery performance. Key Performance Indicators (KPIs) The Field Collections Manager will be assessed based on: 1. Collection achievement against approved targets. 2. Collection Efficiency (CE) and Recovery Rate (RR). 3. Field Officer productivity and collection conversion. 4. Field Collections Supervisor performance and accountability. 5. FQCO assessment coverage, reporting quality, and closure of corrective actions. 6. Specialized recovery performance, including authorized repossession activities and legal case progress. 7. Manpower coverage, attendance, and deployment efficiency. 8. Accuracy and timeliness of operational and administrative reporting. 9. Compliance with approved procedures and timely escalation of material incidents. 10. Budget adherence and operational cost efficiency. 11. Timely execution of operational action plans and process improvements. Specific targets will be established by the Head of Field Collections in coordination with the relevant stakeholders. Expected Outcomes Within the First 3–6 Months - Establish a consistent operational review and reporting framework covering all functions. - Improve collection performance and accountability across supervisors and field teams. - Strengthen FQCO monitoring and ensure timely resolution of quality and compliance findings. - Improve visibility and follow-through on legal cases and motorcycle repossession activities. - Improve the accuracy and timeliness of Field Admin deliverables. - Optimize manpower deployment, field productivity, and operating expenses. - Reduce unresolved operational issues through clear ownership and escalation procedures. - Establish a scalable management structure that enables the Head of Field Collections to focus on strategic priorities.

Cloudflare15 дн назад

Technical Support Engineer, Zero Trust

AHS15 дн назад

Mortgage Advisor

Location: Dubai, United Arab Emirates About AHS AHS Group is a Dubai-based organization operating across ultra-luxury real estate development, strategic investments and high-value ventures. Defined by ambition, precision and a commitment to delivering at the highest level, the Group continues to expand across projects that are reshaping Dubai's landscape. We are building a team of people who take ownership and deliver without compromise. Role purpose The Mortgage Advisor helps AHS buyers secure home finance quickly so more reservations convert into completed sales. You will be the in-house finance expert for our sales team and clients: assessing buyers' eligibility, matching them with the right UAE bank products, and managing each application from pre-approval to mortgage registration and handover. Key responsibilities Client advisory • Meet buyers (residents, non-residents and HNW clients) to assess income, eligibility and financing needs. • Explain mortgage options, rates, fees, loan-to-value limits and the buying process in clear terms. • Prepare and submit complete applications and follow up with banks until final offer letters are issued. Bank and partner relationships • Build and maintain a panel of UAE bank and lender relationships, including private banking desks for HNW clients. • Negotiate competitive rates and processing timelines for AHS buyers. • Coordinate valuations, liability letters, NOCs and mortgage registration with banks, the developer and the Dubai Land Department process. Sales support • Work alongside the sales team and brokers to pre-qualify buyers early and keep deals moving. • Attend sales gallery appointments, launches and roadshows to advise prospects on finance. • Flag finance risks on reservations early so sales can act. Compliance and reporting • Collect and verify client documents in line with AHS policy, bank requirements and anti-money-laundering (KYC) rules. • Keep every case up to date in the CRM, including status, bank, loan amount and expected completion date. • Report weekly on the mortgage pipeline, approvals, declines and conversion to the VP – Sales. Requirements Essential • Bachelor's degree in finance, banking, business or a related field. • 4+ years as a mortgage advisor or consultant in the UAE, with a bank, mortgage brokerage or developer. • Strong working relationships with UAE retail and private banks. • Sound knowledge of UAE mortgage rules for residents and non-residents, including off-plan and ready property. • Track record of closing a high volume of mortgage cases to completion. • Excellent English, written and spoken. • Valid UAE driving licence. Preferred • Experience with luxury or off-plan developer sales. • Experience advising HNW and international buyers. • Arabic, Russian or another language common among Dubai property buyers. • Relevant UAE registration or certification for mortgage advisory, where applicable. • CRM experience (Salesforce preferred). Skills • Clear communicator who can explain finance simply to clients and the sales team. • Organised and detail-focused, able to manage many cases at once. • Discreet, with strong integrity in handling client financial information.

Huntress15 дн назад

Manager, Security Operations Center

Location: Australia What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Security Operations Center Location: Remote Australia Compensation Range: $170,000 to $210,000 AUD base plus bonus and equity Schedule: Standard business week (Monday to Friday) with flexible coverage across 6:00 AM – 4:00 PM AWST Weekend Flexibility: Capability to provide occasional, ad-hoc support on weekends as required by business needs What You’ll Do: The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints. This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth. Responsibilities: Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities Maintain accountability for routine quality assurance for your designated region Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization Provide one level of technical leadership for analysts of the Security Operations Center analysts Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives Help operationalize new technologies and services that Huntress brings to market Participate in public speaking engagements in both webinar and in-person formats What You Bring To The Team: Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics 2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service. Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts Ability to identify workflows being performed and create detailed process diagrams and operating procedures Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success Data-driven approach with experience in Data Science concepts What We Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for all full-time employees Access to the BetterUp platform for coaching, personal, and professional growth People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Fanatics15 дн назад

People Business Partner

Location: Denver, CO, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a People Business Partner at Fanatics Betting & Gaming (FBG), you will partner with a fast-paced, high-volume customer obsessed business area. This role is first and foremost about case ownership: you will manage a steady, high-volume caseload of employee relations matters end to end, while keeping quality, consistency and commercial focus high. You will be the go-to partner for operational and Trading leaders on day-to-day people issues, spotting patterns in your cases and turning them into practical fixes that reduce repeat issues. You will work closely with the PBP Director and the wider People team to deliver a fantastic, consistent employee experience at scale. Responsibilities Own and manage a high volume of employee relations cases end to end, including performance management, conduct, attendance, grievances, and policy matters Conduct thorough, timely and impartial investigations; gather evidence, interview parties, and write clear findings and recommendations Prioritize and triage a busy caseload, balancing urgency, risk and service levels, and keeping cases moving to agreed timelines Advise and coach managers through difficult conversations, disciplinary and performance processes, ensuring fair and consistent outcomes Apply policy and employment law with commercial focus, and escalate complex or high-risk cases to senior People leaders and Legal when appropriate Track and report on case volumes, themes and trends; use the data to identify root causes and recommend preventative actions Partner with the wider People team on programs and initiatives that support the operational workforce Qualifications Proven experience as a HR Generalist, HR business partner or employee relations experience, with a strong track record of owning and closing cases Experience managing a high-volume ER caseload, ideally supporting an operational, contact center, customer service, or shift-based workforce Hands-on investigation experience, including interviewing, weighing evidence, and writing clear, well-reasoned reports Strong working knowledge of employment law and HR policy, and the confidence to apply it consistently Highly organized, with excellent attention to detail and the ability to manage competing priorities and deadlines Calm, resilient and comfortable working in a fast-paced environment where priorities shift quickly Sound judgment and strong emotional intelligence to handle sensitive and confidential matters with discretion Strong verbal and written communication skills, including the ability to coach managers and deliver difficult messages Comfortable using data to spot trends and inform decisions; experience with HRIS or case management tools a plus Experience improving processes or building playbooks to drive efficiency and consistency a plus Open to regular travel to events and other Fanatics offices for various offsite and team meetings Have strong business acumen and commercial awareness If you possess some of these skills but not all of them, we still encourage you to apply! Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $80,000 — $93,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Cloudflare15 дн назад

Client Executive, SLED

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role We are seeking an exceptionally accomplished and visionary Client Executive to join our SLED (State, Local, and Education) Sales team, managing our most strategic accounts across Texas . This is a role for a true public sector sales master—a leader who will drive Cloudflare’s most complex platform adoptions across the State’s premier university systems, major research institutions, and largest municipal and county governments. The ideal candidate possesses unparalleled strategic influence, a profound understanding of localized public sector enterprise architecture, and the ability to proactively shape how Cloudflare advances modern, resilient cloud operating models for critical regional infrastructure and higher education. As a Client Executive, you will consistently demonstrate the highest level of sales mastery, ensuring highly accurate forecasting, strategic pipeline management, and consistently exceeding attainment targets. You will be a recognized authority on public sector IT modernization, capable of contextualizing Cloudflare’s entire security, performance, and Zero Trust product suite within the broader risk-management, data privacy, and civic continuity strategies of the State’s largest public entities. This role demands the ability to influence and engage at the highest executive levels—including County/City CIOs and CISOs, Agency Directors, University Vice Chancellors, and Chief Financial Officers —while leading highly specialized cross-functional teams to secure enterprise-wide adoptions and forge transformative digital innovation partnerships. What You'll Do Strategic Regional Revenue & Contract Leadership Architect and execute strategies to consistently exceed ambitious multi-million dollar sales targets and annual quotas across the territory. Pioneer contract strategies utilizing localized and education-specific purchasing vehicles (e.g., DIR, OMNIA Partners, NASPO ValuePoint , and county-specific master service agreements) to streamline procurement and maximize Cloudflare's regional footprint. Local Government & Institutional Architecture Alignment Apply mastery in understanding and influencing Enterprise Architecture across all four pillars (mission/business, data, applications, technology) within highly complex, decentralized public environments. Map Cloudflare’s capabilities directly to localized public sector challenges—ensuring robust protection for citizen and student PII, compliance with CJIS, FERPA, and FEDRamp , and seamless defense against ransomware or DDoS disruptions targeting critical regional infrastructure and public utilities. TOLA Executive & Civic Stakeholder Engagement Lead and orchestrate multiple, simultaneous, highly complex engagements across the State’s premier public landscape, including major local governments (e.g., Texas, Oklahoma, Arkansas and Louisiana Agencies, The largest Counties and Cities ) and higher education ecosystems (e.g., UT, Texas A&M, U of Houston, Texas State, U of N. Texas, ULS, LCTCS, OK State & U of OK . Expertly bridge the gap between centralized IT governance, decentralized municipal departments (e.g., public safety, transportation), and individual academic colleges to build consensus and drive enterprise platform sales. Precision Forecasting & Public Fiscal Cycle Mastery Operates with unmatched accuracy in forecasting, proactively shaping and managing a strategic pipeline aligned with municipal fiscal years, university funding cycles, and regional budget approval timelines. Provide insights that set the stage for Cloudflare's future localized SLED direction, influencing company-wide product and engineering priorities for the regional government and education sectors. Digital Transformation & Critical Infrastructure Protection Exhibit mastery in understanding the intricate nuances of digital transformation in the public square (e.g., securing digital citizen services, defending smart-city initiatives, protecting institutional intellectual property, and modernizing hybrid learning environments). Identify regional market shifts, regulatory compliance mandates, and public sector-specific needs to construct pioneering digital innovation partnerships between Cloudflare and TOLA’s leading institutions. Examples of Desirable Skills, Knowledge, and Experience 12+ years of unparalleled experience selling complex, transformative technology solutions (Security, Networking, Cloud) into the SLED market , with an irrefutable track record of consistently exceeding multi-million dollar quotas within major local government and university ecosystems. Deep Texas territory expertise , with a strong, active network of existing relationships across Texas county/city IT leadership, major municipal agencies, administrators, and prominent universities across the TOLA region. Strong familiarity with public procurement protocols , including direct experience leveraging regional cooperative contracts ( OMNIA, Sourcewell ), DIR network resources, municipal RFP processes, and collaborative purchasing consortia. Mastery-level knowledge of Cloudflare's entire product suite (Zero Trust, SASE, Application Security, WAAP) and how it maps to SLED compliance frameworks, specifically CJIS, FERPA, FEDRamp, and the Higher Education Cloud Vendor Assessment Tool (HECVAT) . Proven success in engaging and influencing at the highest executive levels of regional government and academia, including County/City CIOs and CISOs, General Managers, University Vice Chancellors of IT, and Chief Financial Officers. Demonstrated capability to navigate the decentralized nature of large public entities, successfully executing enterprise agreements that satisfy both central IT leadership and independent departmental or academic stakeholders. Exceptional strategic communication and presentation skills , capable of translating complex technical architectures into compelling, mission-driven outcomes for non-technical city councils, county boards of supervisors, and university trustees. Bachelor's degree required ; an advanced degree (MBA, MPA, or an advanced technical degree) is highly preferred. Willingness and ability to travel extensively within the TOLA region (primarily Texas) as required for deep strategic alignments and executive engagements. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Newsela15 дн назад

National Sales Director (Core & Supplemental)

Location: Remote - US Why You’ll Love This Role Newsela is seeking a strategic, high-growth National Director of Sales to lead, scale, and inspire our Core Curriculum and Supplemental sales organization. Reporting directly to the Sr. Director of Sales, you will oversee the Sales Managers and Account Executives driving the expansion of Newsela’s core curriculum and Newsela supplemental portfolios with an immediate strategic focus on balancing how to amplify the successful national supplemental and California core strategy nationally. In this role, you will lead through frontline managers to build high-performing sales teams, architect regional go-to-market strategies, and partner with district- and state-level education leaders. You will foster a positive, "people-first" high-performance culture while establishing predictable revenue models, refining enterprise sales plays (utilizing MEDDPICC), and positioning Newsela as the premier core curriculum partner across school districts. What You’ll Be Doing Strategic Leadership & Revenue Growth Drive Regional Strategy & Quota Achievement: Accountable for consistently meeting or exceeding sales targets across new logo acquisition, and expansion for both supplemental and core. Build & Scale Talent: Recruit, hire, coach, and retain top-tier frontline Account Executives that can effectively balance selling core and supplemental Newsela products in adoption and open territory. Pipeline Oversight & Strategic Forecasting: Deliver precise, reliable monthly, quarterly, and annual regional revenue forecasts to executive leadership. Maintain rigorous pipeline discipline across teams, ensuring a minimum of 2.5x pipeline-to-quota coverage at all times. Management Coaching & Operational Excellence Cultivate a High-Performance, "People-First" Culture: Lead through frontline leaders by creating an environment that empowers teams, celebrates wins, and establishes repeatable best practices across territories. Manager & Deal Coaching: Conduct regular deal and pipeline reviews with Sales Managers and Senior AEs. Leverage methodologies like MEDDPICC and insights from tools such as Gong to coach on complex K-12 procurement, school board approval navigation, and multi-year adoption cycles. Performance & Territory Management: Guide managers in designing and executing comprehensive regional territory plans. Oversee team performance management on a weekly, monthly, and quarterly basis, providing actionable feedback and establishing gap-to-goal strategies when necessary. Market Execution & Field Engagement Executive & Field Modeling: Travel up to 30–40% within the region to co-sell, model leadership behaviors in the field, and build executive relationships with key district superintendents, county office leaders, and state adoption decision-makers. GTM Alignment: Shape Newsela’s go-to-market approach for core subjects (including Core ELA/ELD) and supplemental subjects (ELA, Social Studies, STEM, Writing). While California is our first state and we have a team deployed, you will need to fully bring to life the vision for selling during a state adoption cycle while balancing that in one team with supplemental GTM motions. Further, you will lead our other regional teams as we roll out our national core solution into their territories over the next 12+ months. You will continuously align strategy with unique territory needs, including helping managers balance core and supplemental strategies by state and subject. Cross-Functional Executive Partnership: Serve as the strategic voice of the field to executive leadership, Product, Field Marketing, Customer Success, Enablement, Finance, and Operations teams to inform future core product development and streamline go-to-market alignment. Data-Driven Operations: Oversee accurate CRM usage (Salesforce) and leverage modern AI sales tools to optimize territory prioritization, deal flow analytics, and operational efficiency across the leadership hierarchy. About You 10+ years total K-12 Sales Experience: Deep expertise in the K-12 EdTech and instructional material space, with a minimum of 5+ years directly focused on K-12 core curriculum sales (ELA/ELD highly preferred). 4+ years Sales Leadership Experience: Proven track record as a second-line leader or Senior Sales Manager leading quota-carrying teams to a collective annual revenue target of $8M+. Core Curriculum Mastery: Demonstrated experience leading teams or directly executing multi-year core curriculum adoption campaigns aligned with state board approvals, district funding streams, and complex procurement cycles. Enterprise Deal Leadership: Extensive track record navigating large enterprise district accounts (20,000+ students) and managing high-stakes school board and state-level approval processes. Framework & Tool Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger) and sales tech stack execution (Salesforce, Gong, Salesloft, and AI-driven workflow optimization). Location & Travel: Willingness to travel up to 30–40% to meet with district/county leaders and support managers in field execution. Education & Authorization: Bachelor’s degree in Business, Education, or related field (or equivalent practical experience); legally authorized to work in the US. All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. This role is classified as an exempt salaried role and is not eligible for overtime. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner. #LI-Remote Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation. On-Target Earnings (OTE) Range $250,000 — $280,000 USD

Cloudflare15 дн назад

Senior Customer Engineer, Strategic - Seattle, WA

Location: Distributed About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available location: Seattle, WA What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes. AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms. Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For Washington: Estimated annual salary of $204,000.00 - $321,000.00 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Perplexity15 дн назад

Sales Onboarding Manager

Location: San Francisco Workplace: Hybrid Perplexity is hiring sellers fast, and every new seller has to learn a fast-moving product line: Enterprise, Comet, Computer and the API. We're looking for a Sales Onboarding Manager to own how new sellers go from their first day to selling on their own. You'll build the program, keep it current, run it, and certify that each seller is ready before they sell independently. This is a high-ownership, highly visible role on a small Sales Enablement team. You'll partner with the Sales Enablement Lead and work closely with sales leaders, frontline managers, Product, Product Marketing, Solutions and Revenue Operations. Your goal is a robust, relevant, progressive and measurable ramp that gets faster as we scale. ABOUT THE ROLE The Sales Onboarding Manager owns the onboarding experience for Enterprise and Commercial Account Executives (AEs) and Business Development Representatives (BDRs), from Day 1 through field certification. You'll design the curriculum, keep it up to date as the product changes, lead the sessions yourself, manage the logistics of placing each cohort into the right sessions, and run the certifications that decide when a new hire is ready. Company-wide new-hire orientation is owned by a separate onboarding role. Ongoing training for ramped sellers is owned by Sales Enablement. You'll partner with both so new sellers move smoothly from orientation into their sales ramp and then into working independently with ongoing training from Enablement. RESPONSIBILITIES - Own the sales onboarding program. Co-design and run role-based ramps for BDRs and for Enterprise and Commercial AEs, including learning objectives, milestones and time-to-productivity targets for each stage. Where BDRs and AEs need the same foundations, they learn them together. Where the jobs differ, each gets its own track. - Build the BDR ramp. Teach new BDRs prospecting and outbound: ideal customer profile and persona research, account and territory rules, multi-channel sequences, cold calling, cold email, qualification, and clean handoffs to AEs. Get BDRs productive in the prospecting stack, including Salesforce, Apollo and the dialer. - Build and maintain content. Create and update modules, playbooks, talk tracks, demo guides, knowledge checks and self-paced content. Update materials as products, pricing, positioning and process change, and retire anything out of date. - Facilitate live sessions. Lead engaging, interactive sessions (virtual and in person) on Perplexity's products, sales process, customer personas, discovery, demos, objection handling and tools. Bring in subject-matter experts from Product, Product Marketing, Solutions and top sellers. - Run cohort logistics. Work with Recruiting and sales leaders to track incoming hires, assign each one to the right sessions for their role, segment and start date, and manage calendars, attendance, make-ups and pre-work. - Certify field readiness. Design and run role-specific certifications using clear rubrics. For BDRs, that means cold-call, email and qualification certifications. For AEs, it means pitch, discovery and demo certifications. Both roles also certify on tools. Calibrate scoring with BDR and sales managers, give actionable feedback, and decide when a new hire is ready to sell on their own. - Partner with frontline managers. Give managers visibility into each new hire's progress, flag risks early, and equip managers to reinforce onboarding through coaching and call reviews. - Measure and improve. Track completion, certification pass rates and ramp attainment. For BDRs, also track activity, meetings booked and accepted, and pipeline sourced. For AEs, also track time to first meeting, pipeline and closed business. Use the data and new-hire feedback to improve the program each cohort. - Scale with leverage. Use AI tools, including Perplexity's own products, to build content faster, personalize learning paths and automate repetitive logistics so the program keeps up with hiring. WHAT WE'RE LOOKING FOR The best candidates are strong facilitators who also design programs and run operations well. You can command a room, build a curriculum from a blank page, and keep a complicated cohort calendar running smoothly. You hold a high bar for readiness and know how to tell a manager when a seller isn't there yet. Must-haves - 2–4 years in sales enablement, sales onboarding or sales training, ideally at a high-growth B2B SaaS or AI company. Experience carrying a quota or managing sellers is a strong plus. - A track record of designing and running a sales onboarding or ramp program end to end, with measurable impact on ramp time or productivity. - Excellent live facilitation, virtual and in person, with sellers at different experience levels, from early-career BDRs to seasoned AEs. - Experience designing and running certifications or skills assessments (such as cold-call, pitch, discovery or demo) using rubrics that sales managers trust. - Strong program management and operational rigor. You can run several overlapping cohorts, schedules and stakeholders without dropping details. - Working knowledge of modern sales methods (such as MEDDICC, Command of the Message or similar), outbound prospecting and the full sales cycle from first touch to close. - Comfort learning technical products quickly and explaining them clearly. You can learn an AI product well enough to teach and demo it. - Fluency with the sales tech stack, such as Salesforce, a conversation-intelligence tool and an LMS or content-management platform. - High ownership and comfort with ambiguity in a fast-moving environment where the product changes weekly. Nice to have - Experience onboarding sellers for AI, developer or other technically complex products. - Background in instructional design or adult learning. - Previous experience as a BDR/SDR or as a BDR/SDR manager. - Experience building onboarding for both Enterprise and Commercial/velocity sales motions, or for Customer Success roles. - Experience standing up enablement tooling (LMS, content hub, call library) or reporting on ramp metrics. - Experience using AI to build content or automate enablement operations

Perplexity15 дн назад

Sales Onboarding Manager

Halter15 дн назад

Territory Manager (Kentucky East)

Location: Pikeville Workplace: Remote ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Ever dream about being in tech but aren’t quite ready to trade in your cowboy boots? Look no further than Halter! As the leading provider of virtual fencing technology, Halter is on a mission to enable 50% of the world’s landmass to be more productive and sustainable. This role is paramount for our growth aspirations and will enable us to continue making an impact on ranches across the US. As a Territory Manager at Halter, you will play a critical role in driving new business growth and ensuring customer success within your designated territory. You will be responsible for executing sales strategies, building strong customer relationships, and meeting ambitious growth targets, all while acting as Halter’s on-the-ground representative. This role requires a proactive and hands-on approach, with a focus on both expansion and long-term customer satisfaction. In this role, you will prioritize daily efforts that optimize performance and drive value for your customers. Working closely with cross-functional teams, including Product, Support, and Customer Onboarding, you’ll share field insights to ensure Halter’s technology continues to meet the needs of US farmers. Your day-to-day could include being on horseback, helping customers gather their cattle, on a side-by-side traversing their pastures, talking about how Halter could benefit their pastures, or attending industry events like CattleCon or your local Livestock Association meetups. This role covers the East region of Kentucky. Frequent travel is required as apart of this role. WHAT YOUR DAY COULD LOOK LIKE - Prospecting New Business: You’re driving up driveways, attending local cattle auctions, meeting with your local Livestock, Cattlemans, Stockmans associations, building your new business pipeline through outbound lead generation efforts. You’re fielding inbound leads in a timely manner, prioritizing administrative tasks with your in-field activities. - In-Field Sales: You don’t mind getting your hands and boots dirty. Halter is best discussed over a coffee at a kitchen table, in the horse saddle, or on a side-by-side in a pasture. You’re out on the ranch helping potential customers before diving into the value of Halter. You’re dropping off coffee during calving season. You value the magic moments that make all the difference to our customers. - Expanding Existing Opportunities: You’re always looking for new opportunities, and that includes expanding your existing customers with Halter. You find value in expanding relationships and finding new ways to increase value over time. Not every rancher will collar all of their cows, so you see this as a unique opportunity to meet your goals. - Hitting Sales Targets: High-growth sales targets don’t scare you; you step up to a challenge and like shooting high. You’re an expert pipeline manager and don’t second-guess unqualifying a lead. You’re able to manage today’s deals while keeping next month in your sights. - Customer Account Management: Building relationships is more than just making the sale to you. After the sale, you aim to maintain close relationships with your customers to ensure their ongoing satisfaction, provide support, and address any challenges they face with Halter’s products. You’ll also ensure a smooth handoff from sales to customer onboarding and deployment of Halter, helping customers get the most value from Halter’s solutions. - Territory Ownership: You have a high level of ownership and take pride in what you build. Owning an entire territory means giving treatment to every corner and leaving no stone unturned. You value being the face of your territory, meeting with high-level stakeholders from various local, state, and federal agencies to build lasting relationships with regional agricultural groups. - Customer Onboarding: Your high level of ownership doesn’t stop after the sale. You dive in to make sure your customers have the very best onboarding experience possible. You actively own the end-to-end customer experience during onboarding and deployment of Halter’s product, ensuring a smooth transition from sales to implementation even when you’ve handed off the customer to different teams across Halter. - Field Learnings & Feedback: Feedback is not only paramount to the companies you want to work for, but it’s also ingrained in how you would own your territory. Serving as the primary point of contact for gathering customer feedback in your territory, you work tirelessly to advocate for what your customers need. - Collaborating with Support Teams: You’re a natural collaborator, seeking out partners across Halter to resolve any issues your customers encounter, and quickly. You escalate problems as needed and ensure that customers in your territory feel fully supported. - Attending Industry Events: You leverage opportunities at relevant industry and Halter events to generate leads and deepen relationships with existing customers. You’ll participate in demonstrations and network to expand Halter’s influence in the market. - Contributing to the US Sales Strategy: You strongly believe that a team can only be stronger when they work together. You strive to work with the broader team to optimize and evolve the sales process, ensuring it fits the US market. As we scale, your input will help drive greater efficiencies. YOU'LL BE GREAT IF YOU EXHIBIT - Driven Attitude & Communication skills: Results-driven, motivated, and adaptable, you excel in high-stakes environments. You’re well-prepared and skilled at communicating with customers and internal teams alike. You are proactive and do not wait to act. - Ranching / Cattle Experience: You know the ropes (and the reins) of ranching or cattle operations, understanding the unique challenges of the industry. This experience allows you to connect meaningfully with customers about what matters most. - Sales & Customer Success Expertise: You have a strong history of creating new business opportunities, negotiating a value-based sales conversation, and have a background in building lasting customer relationships. You build relationships versus transactional sales, aiming for the long-term success stories and can expand existing relationships through upsell opportunities. - Territory Management experience: Experience managing a large territory with a balanced focus on sales and customer success, ideally within agriculture or technology. - Problem Solving & Collaboration ability: Resourceful and quick-thinking, you work well with cross-functional teams to address challenges and drive solutions. - Willingness to Travel: Frequent travel within your territory to engage with customers and prospects. BONUS THINGS YOU COULD BRING ALONG TO THE ROLE - Familiarity with precision agriculture or virtual fencing technologies. - Background in customer-facing roles within agriculture technology. - Background in selling software (SaaS) solutions in a B2B environment. OUR BENEFITS - Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success - 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting - Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans) - Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year - Personal growth fund: $750 USD per year to support learning, development, or personal growth goals - Unlimited PTO: Take time off when you need it—no accrual required, available from day one - Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents - Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter The annual OTE salary range for this role is $140,000 - $165,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Halter and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Finni Health15 дн назад

Registered Behavior Technician (RBT)

Location: Chickamauga, Georgia Workplace: OnSite Behavior Technician (BT/RBT) – Chickamauga, Georgia Company: Northern Lights Behavioral Consulting, a Finni Health company Job Type: Part-time Schedule: Monday - Friday, 8:00 AM - 6:00 PM (split schedule potentially) Location: In-person – Chickamauga, Georgia Pay: $21 - $27/hour About the Role Northern Lights Behavioral Consulting, a Finni Health company, is seeking a dedicated and compassionate Registered Behavior Technician (RBT) to join our team in Chickamauga, Georgia. In this role, you will work one-on-one with children in their homes, using Applied Behavior Analysis (ABA) therapy techniques under the supervision of a Board Certified Behavior Analyst (BCBA) to make a meaningful impact on their development and daily life. What You'll Do - Deliver in-person ABA therapy in a child's home - Follow behavior intervention plans designed by a BCBA - Collect and record data on client progress and behaviors - Participate in supervision sessions with a BCBA - Attend required team meetings and training sessions What We Offer - Competitive hourly pay: $21 - $27/hour - Training and support to obtain RBT certification - Career growth opportunities within the ABA field - Mileage reimbursement - Health, dental, and vision insurance (for full-time employees) What You'll Need - Must be at least 18 years of age to meet regulatory, background check, and BACB eligibility requirements for behavioral healthcare providers - High school diploma or equivalent - Experience working with children - Passion for supporting children with special needs - Reliable transportation - Early intervention experience (ages 2–6) (Required) - School-based experience (Required) - Active CPR certification (Preferred) - RBT certification (Preferred) or willingness to obtain it within a set timeframe Physical Requirements - Ability to lift up to 50 pounds - Ability to kneel, squat, crawl, sit, and stand for extended periods - Comfortable engaging in play and physical activity with children About Us – Northern Lights Behavioral Consulting, a Finni Health Company Northern Lights Behavioral Consulting partners with Finni Health to provide compassionate, in-home ABA therapy. Finni Health supports local BCBAs and technicians with tools, training, and operational excellence to deliver high-quality care to families in their communities. Together, we are redefining how autism care is delivered—one child at a time. License/Certification - CPR Certification (Preferred) - RBT Certification (Preferred) Background Check All candidates must pass a background check. Employment offers are contingent upon successful screening results to ensure the safety of the children and families we serve. #IndeedHires2026

Luminis Health15 дн назад

Coordinator - PAVE

Location: Annapolis, MD Anne Arundel Medical Center Title: Coordinator, Pre-Authorization Verification & Eligibility (PAVE) Department: PAVE Reports To: Supervisor - PAVE Cost Center/Job Code: 10000-50133-000723 FLSA Status: Non - Exempt Position Objective: The PAVE Coordinator is responsible for initiating Pre-Authorization request to the payer for the claims that require approval. This position require communication with payers, patients, physician offices and hospital clinical staff. This position is primarily responsible for pre-certifying procedures ordered by physicians. The PAVE Coordinator will also be responsible monitoring appropriateness and medical necessity and provides necessary information for authorization and continued visits. This individual will confirm pre-certifications that have been obtained or will obtain pre-certifications if needed in addition to conducting quality assurance. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as primary resource for LH regarding insurance eligibility; prior authorization process and requirements; collects patient demographic information and coverage information. Advises patients of their financial obligation and collects payments in a courteous and professional manner. Contacts insurance companies by phone, fax, or online portal to obtain insurance benefits, eligibility, and authorization information; Updates systems with accurate information obtained; performs quality assurance audits and reports back to leadership opportunities for providing education to patient access Responsible for communicating to service line partners of situations where rescheduling is necessary, due to lack of authorization or limited benefits and is approved by clinical personnel; Ensures that proper authorization is in place for inpatient, elective, outpatient, surgical, urgent/emergent services and held responsible for timely notification to payers of the patient’s visit to the facility to protect financial standing of the organization. Escalates non-authorized accounts/visits to management; Ensures all benefits (Copays, Deductibles, Co-Insurance, OOP, LTM), authorizations, pre-certifications, and financial obligations of patients, are documented on account, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts and denial prevention.; Maintains a close working relationship with clinical partners, and ancillary departments to ensure continual open communication between clinical, ancillary, and Patient Access & Patient Financial Services, Surgical Scheduling departments. Case Management, and Utilization Review to facilitate the sending of clinical information in support of the authorization to the payer, as assigned; Monitors team mailbox, e-mail inbox, faxes, and phone calls responding to all related PAVE account issues, within defined time frames; Adheres to the department accuracy and performance standards. Contact payer to obtain prior authorization. Gather additional clinical and or coding information, as necessary, in order to obtain prior authorization; 10. Provide standardized documentation within system to identify prior authorization and the criteria surrounding such authorization; Verify that all insurance requirements have been met; Notify patient, Provider’s Office, Scheduling and Financial Counselor immediately when insurance coverage is inadequate or has been terminated. 11. Advises providers and their clinical staff when issues arise relating to obtaining prior authorization; educate providers and their clinical staff regarding the prior authorization process. 12. Stay informed and research information regarding insurance criteria for prior authorization; Attend department staff meetings, professional education sessions, complete e-learnings and mandatory training. 13. Performs other duties as assigned by PAVE Leadership. Educational/Experience Requirements: Minimum two (2+) years of experience in Medical Billing, Hospital Patient Access, or Hospital Business Office in an automated setting. Knowledge of registration, verification, pre-certification, and scheduling procedures. Experience with Medical and Insurance terminology (ICD-10, CPT 4) Minimum of one (1+) year of demonstrated strong analytical skills Proficiency with Microsoft Office and Outlook Excellent verbal and written communication skills. Preferred experience with the Epic Hospital Billing System Associates Degree Accounting, Finance, Business Administration or Healthcare related field preferred Minimum two (2+) years of Revenue Cycle Experience in lieu of degree Required License/Certifications: 1 or more Certifications preferred: CRCE - Certified Revenue Cycle Executive CRCP- Certified Revenue Cycle Professional CRCS- Certified Revenue Cycle Specialist CHAM – Certified Healthcare Access Manager CHAA- Certified Healthcare Access Associate CHFP- Certified Healthcare Financial Professional CRCR- Certified Revenue Cycle Representative Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $17.50 — $26 USD Luminis Health Benefits Overview: • Medical, Dental, and Vision Insurance • Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) • Paid Time Off • Tuition Assistance Benefits • Employee Referral Bonus Program • Paid Holidays, Disability, and Life/AD&D for full-time employees • Wellness Programs • Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Cloudflare15 дн назад

Technical Support Engineer, Developer Platform

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. Schedule: This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations. About the Department Cloudflare’s Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience. About the role As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You’ll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform. Responsibilities Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication. Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs. Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes. Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution. Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date. Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster. Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents. Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows. Desirable Skills, Knowledge, and Experience 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs. Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior. Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise. A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes. Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers. Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues. Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors. Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools. Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Figma15 дн назад

Manager, Software Engineering - Design Systems Adherence

Location: New York, NY; San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As the Engineering Manager for Design Systems Adherence, you'll lead the team building the workflows, tools, and quality feedback loops that help customers create design and code that correctly adheres to their design system when working with Figma’s Agents. This work spans context engineering i.e making guidelines, examples, and documentation useful to AI, agent architecture improvements as well as creating datasets, evaluators, and benchmarks that show how well outputs follow a customer's design system. You'll set strategy across these areas, raise the bar on adherence measurement, and turn evaluation results and customer feedback into feedback loops that make design quality better. This is a high-impact opportunity to shape Figma's Agent and improve overall design quality. An organization’s Design System is one of the key differentiators of design quality as we can use it to make agent output adhere to their specific brand, products and design language. We are also aiming to solve Design <> Code parity and minimize drift away from the defined design system in both code and designs. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and grow a 6-8 engineer team responsible for Design Systems Adherence across our workflows Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution Own and evolve design system context: make guidelines, examples, documentation, and other guidance available to AI as useful, actionable context that improves how it applies a customer's system Set the technical strategy for adherence measurement - including high-fidelity evaluation datasets, quality rubrics, evaluators, and deterministic regression checks that catch issues as Figma's Agent evolves Build benchmarking, tools, and dashboards that help Figma and customers understand design system adherence and act on the results, while tracking visual quality, latency, and cost Partner closely with Product, Design, and AI Research teams at Figma to achieve business impact We'd love to hear from you if you have: 3+ years of experience leading and growing high-impact engineering teams with a track record of strong impact Hands-on depth in building AI assistants, evaluation systems, and using the latest large language models and harnesses Fluency with modern AI development and evaluation workflows, such as context management, dataset curation, automated evaluators, benchmarking, and regression testing A strong foundation in software engineering and a platform mindset: you build tools and systems other teams adopt and rely on, alongside workflows that solve real customer problems A high quality bar for customer experience, data quality, and reliable measurement, and the ability to set technical direction and drive cross-functional alignment in complex environments While not required, it’s an added plus if you also have: Strong understanding of design systems, including components, tokens, usage guidelines, and their integration across design and code Proven ability to establish evaluation and customer feedback loops to continuously improve AI products Skilled in benchmarking AI products across output quality, latency, and cost, translating findings into actionable product priorities Track record of developing shared evaluation tools, curated datasets, or dashboards to measure quality and prevent regressions At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

GitLab15 дн назад

Senior Executive Assistant

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Executive Assistant in GitLab's Chief Revenue Officer (CRO) organization, you'll support the VP, Global Solution Architects and the VP, High Velocity Sales & Sales Development. You'll help both leaders stay focused on delivering customer value by managing shifting priorities, anticipating logistical needs, and following through on commitments. In your first year, you'll build trusted relationships and establish reliable processes for scheduling, meeting preparation, travel, events, recruiting coordination, and expenses. This is a partnership that goes beyond calendar management: you'll participate in team discussions, identify next steps, and keep both leaders informed as work moves forward. This role is US-based, with a preference for Central or Eastern time zones. Candidates in Pacific time are also welcome, with flexibility to support leaders and teams across global time zones. What You’ll Do Own complex, high-volume calendars across multiple time zones for both VPs, adapting to changes and advising on prioritization, delegation, and time management. Prepare recurring leadership meetings and all-hands, coordinate agendas and presentation materials, confirm attendance, and participate in team calls to identify and follow through on action items. Coordinate domestic and international travel, including flights, ground transportation, lodging, security needs, and documentation; anticipate disruptions and arrange alternatives when plans change. Plan and execute off-sites, team-building activities, and company kickoffs, coordinating with event partners and confirming reservations, deposits, and logistics through completion. Partner with Recruiting and hiring teams on interviews, candidate communication, and onboarding logistics. Prepare accurate monthly expense reports for both leaders, including receipt collection and reconciliation. Use artificial intelligence (AI) tools to streamline research, drafting, and recurring administrative work, checking outputs for accuracy, context, and usefulness rather than relying on automated summaries alone. Provide temporary coverage for other executive support partners and lead special projects and ad hoc requests across the CRO organization. What You’ll Bring Experience supporting multiple senior leaders or VP-level executives simultaneously in a technology company, with the ability to learn their working styles and business priorities. Bias for action and ownership : recognize what needs to happen, act independently within agreed priorities, and communicate progress and completion without repeated prompting. Experience managing complex calendars across time zones, exercising judgment about competing requests, and checking scheduling details and attendees. Skill in coordinating domestic and international travel and team events, anticipating dependencies, responding to disruptions, and confirming arrangements rather than stopping at an inquiry. Proficiency with tools such as Google Workspace, Slack, Zoom, Navan, Claude and GitLab, alongside experience with expense reporting, recruiting coordination, and onboarding logistics. Clear, approachable communication across functions and levels, sound judgment with confidential information, and the ability to build trusted working relationships. Practical experience using AI tools to improve administrative work, with the judgment to validate outputs, capture context, and retain responsibility for the result. An organized, reliable approach to balancing priorities across two leaders and their teams. We welcome transferable skills from different executive support backgrounds; prior go-to-market experience isn't required. About the team You'll join GitLab's CRO organization, supporting two leaders whose teams span Global Solution Architects, High Velocity Sales, and Sales Development. You'll work alongside a globally distributed group of executive support professionals who collaborate asynchronously through clear documentation, shared processes, and cross-functional partnership. The focus is dependable support for both VPs: keeping priorities clear, coordinating global travel and events, and ensuring commitments are completed and communicated as plans change. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $95,200 — $160,800 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Figma15 дн назад

Account Executive, Enterprise (São Paulo, Brazil)

Location: São Paulo, Brazil Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, Enterprise who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma. This is a full-time role based in our São Paulo hub. What you’ll do at Figma: Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at a senior level to build on expansion opportunities Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We'd love to hear from you if you have: Experience closing sales, over multiple years, for a software or SaaS business with Enterprise customers (5000+ FTEs), selling to executives Consistent performance meeting pipeline generation targets for net new business Demonstrated experience successfully managing complex sales cycles (9 months+) Proficiency in a sales methodology and process that creates value for customers Fluency in Portuguese, Spanish and English (written and spoken) is required for this Latin America-focused role While it’s not required, it’s an added plus if you also have: Experience selling solutions to technical audiences at the highest level in Engineering, Product and Design teams Demonstrated ability to succeed in a changing environment Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Все вакансии в одном месте - страница 38 · Job Hunters

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Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. Schedule: This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations. About the Department Cloudflare’s Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience. About the role As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You’ll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform. Responsibilities Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication. Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs. Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes. Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution. Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date. Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster. Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents. Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows. Desirable Skills, Knowledge, and Experience 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs. Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior. Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise. A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes. Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers. Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues. Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors. Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools. Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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