Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes.
What will I be doing?
Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs.
Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.
Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.
Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.
Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.
Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.
Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.
Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.
Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.
Live our company values and be a role model for the people and teams you work with.
What skills do I need?
You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.
You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.
You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.
You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.
You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.
You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.
You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Singapore
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The Role:
Nebius is growing quickly in Asia Pacific and Japan, and our Singapore office is the regional base for our go-to-market team. We are looking for a senior Executive Assistant and Office Manager who will be the right hand to the APJ General Manager, the operational backbone of the Singapore office, and a trusted partner to the Sales and GTM teams on the ground.
This is a hybrid role with three equal pillars: high-level executive support, hands-on office and workplace management, and day-to-day commercial support for the in-region sales and GTM organisation. You will free the GM to focus on growing the business, help the sales team move faster, and make sure colleagues and visitors experience a well-run, welcoming workplace.
Responsibilities:
Executive support to the APJ General Manager
Manage the GM's calendar, prioritising meetings across APJ, EMEA and US time zones.
Coordinate complex regional and international travel, including itineraries, visas, expenses and logistics.
Prepare meeting materials, agendas, briefing notes and follow-up actions.
Screen and manage correspondence, acting as a trusted point of contact for internal and external stakeholders, including customers, partners and senior visitors.
Support the GM's leadership meetings, offsites, customer events and regional business reviews.
Handle expense reports, invoices and other administrative tasks for the GM.
Handle confidential information with the highest level of discretion.
Sales and GTM team support
Act as the first point of contact for the Singapore-based Sales, Partnerships and GTM teams, coordinating requests for information and support.
Support CRM hygiene (Salesforce/HubSpot): data entry, report generation and pipeline tracking, in partnership with Sales Operations.
Coordinate the preparation of proposals, contracts and client-facing materials, and liaise with Finance, Legal and Operations on order processing and accuracy.
Assist with weekly and monthly sales performance reports, dashboards and KPI tracking, and help prepare leadership presentations.
Organise customer meetings, executive briefings, workshops and on-site visits, including room, catering, hospitality and visitor logistics.
Plan and run team events, offsites, kick-offs and regional GTM gatherings.
Support onboarding of new sales and GTM hires, including desk, access, equipment, system access, training schedules and materials.
Manage team communication channels (email, Slack) for announcements and updates, and provide ad-hoc support for strategic initiatives.
Office management and operations
Oversee the day-to-day operations of the Singapore office.
Manage relationships with landlords, building management and service providers, holding them to agreed service levels.
Coordinate maintenance and facilities issues, and escalate and resolve them promptly.
Manage office access, visitor protocols, and mail and courier handling.
Support seating plans, space usage and small-scale office improvements as the team grows, including future expansion or relocation planning.
Safety, security and compliance
Maintain a safe, secure and compliant office, including emergency procedures, fire safety, first aid and evacuation drills.
Coordinate with building management on security and access control.
Support business continuity and incident response for the Singapore office.
Keep records and documentation in line with local regulations (including MOM requirements) and Nebius policies.
Employee experience
Create a welcoming environment for colleagues and visitors, from arrival to day-to-day service.
Host visits from global colleagues and coordinate their travel and workplace needs.
Partner with HR and IT on new joiner readiness.
Collect feedback and suggest improvements to the workplace experience.
Budget, vendors and reporting
Manage the Singapore office budget, including purchase orders, invoice processing, cost tracking and forecasting support.
Work with Finance and Procurement on vendor onboarding, contracts and renewals.
Track office KPIs, recurring issues and costs, and report to the GM and the global Workplace team.
Stakeholder collaboration
Work closely with HR, IT, Security, Finance, Legal, Sales Operations and global Real Estate & Workplace teams.
Act as the Singapore workplace representative in regional and global initiatives.
Communicate proactively about office changes, disruptions and events.
What we expect you to have
8+ years of experience as an Executive Assistant, Office Manager or similar, ideally supporting senior or C-suite leaders.
Experience managing office operations, vendors and facilities in Singapore or the wider APAC region.
Experience supporting a sales or commercial team, with working knowledge of CRM tools (Salesforce, HubSpot) and sales reporting.
Strong organisational skills and the ability to prioritise competing demands independently in a fast-paced environment.
Excellent written and spoken English, with the ability to build trust at all levels, from the C-suite to customers and visitors.
High discretion, maturity and sound judgement with confidential and sensitive information.
Proficiency in Microsoft 365 (especially Excel, PowerPoint and Outlook) and comfort with budgets, purchase orders and basic financial tracking.
A calm, proactive, service-minded and 'can-do' approach, including in high-pressure situations.
Flexibility to work across time zones when needed.
Added bonus:
Experience in tech, scale-up, start-up or hypergrowth companies.
Experience supporting a leader across multiple countries in a regional or multinational environment.
Experience supporting an office opening, expansion or relocation.
Familiarity with Slack, Confluence, Jira, and expense or procurement tools.
Knowledge of Singapore workplace regulations (e.g. MOM requirements, workplace safety) and the local vendor landscape.
Additional languages relevant to APJ (e.g. Japanese, Mandarin, Bahasa).
Bachelor's degree in business administration, hospitality, facilities management or a related field.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Обработка входящих запросов от потенциальных клиентов, приходящих по различным каналам (запрос консультаций на сайте, мероприятия, партнерские каналы и т.д.); Взаимодействие с клиентами (звонки, почта, мессенджеры) и валидация интереса клиента к использованию облачных сервисов;
Location: Hybrid; In-Office
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: London or Lisbon
About the Department
Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a hugely successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.
About the Team
We build the infrastructure that makes the web
Payable
, powering the future of machine-to-machine commerce.
Here at Cloudflare, agentic commerce is a core part of our vision for the
Agentic Internet
. As AI agents increasingly navigate, consume, and act on the web, standard payment and authorization models built for humans are breaking down. We are building tools that help make the new internet
payable
by giving our users the ability to take control over how AI agents pay for resources across the Internet.
Building these capabilities requires solving problems across high-throughput web infrastructure, low-latency transaction processing, digital wallets, and emerging agentic payment protocols. We bridge mainstream fiat commerce rails with decentralized protocols, enabling micro-payments at Internet scale. We’re looking for someone excited to deliver products so domain owners can control this experience, while identifying the problems Cloudflare is uniquely positioned to solve next.
We are a tight-knit group that communicates and collaborates regularly. We celebrate our achievements, support each other when we make mistakes, and hold each other and our work to a high standard.
About the role
We are looking for an Engineering Manager to build and lead the engineering team across Agentic Commerce.
You will be responsible for the people, execution, and engineering quality behind products that power machine-to-machine payments and monetization, such as our
Monetization Gateway
. You will partner closely with Product Management and engineering teams across Cloudflare to deliver current priorities and shape future opportunities. This is a management role for someone who is deeply technically credible. You will not be expected to write most of the code, but you should be able to understand the systems your engineers operate, challenge architectural decisions around payment rails and cryptographic auth, ask the right questions when something is going wrong, and step into a technical problem when the situation calls for it.
At the same time, we are looking for a manager, not a tech lead with direct reports. Your success will be measured by the quality and output of the team you build, the engineers you develop, and the systems and products they deliver.
This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.
What you'll do
Manage, coach, and grow engineers working across high-throughput payment pipelines, agent authentication, and web-scale commerce architecture.
Own execution by establishing clear priorities, creating predictable delivery, and giving engineers the context and autonomy to own meaningful areas of the product.
Lead the development of agentic payment systems leveraging emerging open standards (x402, Web Bot Auth, ACP, UCP) to enable low-latency, machine-to-machine micropayments.
Lead the engineering behind usage metering, pricing definition engines, outcome verification, and revenue attribution models tailored for agentic workflows.
Build capabilities that give businesses granular visibility and control over their agent-generated revenue streams.
Partner closely with Product Management to understand customer problems, shape the roadmap, and turn broad opportunities into clear engineering outcomes.
Bridge mainstream and decentralized tech, interfacing with blockchain teams while keeping execution focused on mainstream, high-throughput web and fiat commerce rails.
Balance near-term product delivery with thoughtful technical investments that allow promising ideas to grow.
Own the operational health of the systems in your area, including observability, incident response, cryptographic security, and long-term reliability.
Develop technical leaders and create space for engineers to lead architecture and implementation.
Responsibilities
We want you to love it here. This role is a great fit for you if:
You have led and developed a high-performing engineering team(s) and can point to what that team shipped and how the people on it grew.
You are technically credible with experienced engineers. You can review a design, understand the trade-offs in distributed systems or payment platforms, and recognize when a technical problem needs deeper investigation.
You are comfortable managing a team working across several related technical areas (like digital wallets, payment protocols, and web authorization) and can create clarity without requiring every problem to fit neatly into a single box.
You care deeply about reliability and quality, particularly when the output of a system handles monetary transactions or machine authorization.
You have strong product judgment and enjoy working with Product Management to decide what is worth building, what needs improvement and what should not be built at all.
You are comfortable with ambiguity and with finding structure in areas where the opportunity is clearer than the roadmap.
You communicate clearly, give direct feedback, and can explain complex technical decisions to both engineers and non-engineers.
Examples of Desirable Skills, Knowledge, and Experience
Strong technical grounding in distributed systems, low-latency transaction processing, API design, web security, or adjacent areas.
Experience building or operating products involving traditional payment rails, digital wallets, or open authorization/authentication standards (e.g., OAuth, WebAuthn, Web Bot Auth).
Experience operating systems where correctness, reliability, and security matter as much as feature delivery.
A track record of hiring, developing, and retaining strong engineers.
Experience partnering closely with Product Management to shape and execute a roadmap.
Experience taking products or major capabilities from an ambiguous opportunity to a clear customer outcome.
Strong written and verbal communication.
Bonus Points
Familiarity with emerging agentic/machine-to-machine payment protocols (x402, AP2, ACP, UCP).
Experience building hybrid fiat/crypto payment infrastructure.
Familiarity with Cloudflare’s developer platform (Workers, Durable Objects, KV) or edge computing architectures.
Experience turning complex underlying systems into useful payment or commerce products for a broad audience.
Experience with usage-based billing, metering engines, attribution systems, or complex commercial pricing models.
Previous experience working in payments and on payments technology
Compensation
Compensation may be adjusted depending on work location.
For Lisbon based
hires: Estimated annual salary of €74,000 - €93,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Задачи:
— Полная организация концертов и театральных мероприятий в Дубае: от идеи до финального аккорда.
— Ведение переговоров с артистами, площадками, подрядчиками и партнерами.
— Координация всех этапов подготовки и проведения событий.
— Контроль бюджета, тайминга и качества исполнения.
— Решение нестандартных задач и оперативное реагирование на любые вызовы.
— Командировки в Дубай 1-2 раза в месяц для личного присутствия на мероприятиях.
Требования:
— Опыт работы в event-менеджменте от 3 лет, желательно с концертами или театральными проектами.
— Умение работать самостоятельно, проявлять инициативу и находить креативные решения.
— Отличные коммуникативные навыки и умение выстраивать доверительные отношения.
— Внимательность к деталям и высокая организованность.
— Английский язык на уровне не ниже B2 (для общения с международными партнерами).
— Готовность к регулярным командировкам в Дубай.
Условия:
— Удалённая работа из любой точки мира с гибким графиком.
— Частичная занятость: возможность совмещать с другими проектами.
— Оклад 1500–2000 USD + бонусы за успешные концерты.
— Оплачиваемые командировки в Дубай 1–2 раза в месяц.
Location: United States; United Kingdom (Hybrid)
Workplace: Remote
Most money apps talk at you. Cleo talks back ✨
We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.
The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.
We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.
Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥
MEET THE TEAM 👥
Here at Cleo we have team of ~135 member in our Credit Pillar. This function brings together several specialisms, all working toward managing portfolio performance; designing the systems, models, and controls that make lending sustainable. They drive to build and grow a portfolio of responsible EWA & Pay Later products that can scale across markets while protecting users from high cost debt trap.
About The Role ✍️
We’re hiring a hands-on Lead Product Manager to drive Cleo’s Pay Later risk decisioning roadmap. You’ll build the risk models, credit limits and policies that decide who qualifies for Pay Later and how much credit they get, leading a cross-functional squad across Engineering, ML and Risk.
Key Responsibilities
- Improve our risk models, taking them through approval, testing and rollout
- Set credit limits and pricing policy, including new risk grids and spending power rules
- Own our bureau data partnership (TransUnion) - what data we collect, when, and how it feeds our models
- Spot and fix gaps in our data and reporting, working with central data teams
- Build solutions to catch fraud within Pay Later
WHAT WE'RE LOOKING FOR 🕵️
- Deep, hands-on experience in fintech risk, credit or underwriting - model-literate across the full ML lifecycle, from discovery to deployment
- Proven record of moving business metrics (not just feature-level metrics) on a fast-scaling product
- Comfort owning ambiguity - working with limited data, unproven models and pending approvals, and making the trade-offs between pricing, limits and credit risk
- Strong data fluency - runs A/B tests, writes SQL, and translates data into compelling stories
- Deep understanding of US consumer finance regulation (e.g. Reg Z, Reg B), with experience working alongside legal, compliance and banking partners
WHAT WE OFFER
We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.
For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈
WHAT MATTERS
Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.
We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.
We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Hiring Locations:
Atlanta, GA, Austin, US, New York, NY, San Francisco, CA, Seattle, WA, Washington DC, US
About the Department
Infrastructure Operations builds and manages the data center infrastructure behind Cloudflare's global network. The organization brings together engineering, operations, hardware and logistics teams that plan, deploy, operate and maintain our footprint in hundreds of cities worldwide. In this role, you'll help extend that footprint with a new generation of data center sites across the United States.
About the Role
We're looking for an experienced Data Center Operations manager to build and run the team that brings these new sites online and keeps them running around the clock.
You will build a distributed team of Data Center Engineers from the ground up. You'll own sites across their full lifecycle: delivering greenfield builds through third-party vendors and colocation partners, running them in production, and retiring hardware securely at end of life. You'll be accountable for production hardware availability, 24x7 on-site response, and the operating model that lets this footprint scale.
The role means balancing competing demands every day: build deadlines against build quality, dependence on partners against high standards, and fast incident response against careful compliance. You need to keep both sides of each in view.
This role covers the physical layer: hardware, cabling, and Layer 1/Layer 2 connectivity. It works closely with network engineering and server provisioning teams but does not own them.
What You'll Do
Team Leadership
Hire, develop and manage Data Center Engineers based on-site at data centers across the US. Set clear expectations, career paths and a culture of ownership across a team spread over many sites.
Build and take part in a 24x7 on-call rotation with your team. Define coverage models, handover protocols and incident SLAs that hold up as the footprint grows.
Serve as the escalation point for on-site incidents. Coordinate engineers, colocation providers and vendors to restore service quickly, and lead root-cause analysis after major incidents so the same problem doesn't happen again.
Site Delivery
Own build timelines from site readiness through hardware delivery, rack-and-stack, cabling, validation and handoff to production.
Run greenfield builds as multi-workstream programs. Coordinate third-party integrators, contractors and colocation providers to hit dates without cutting corners.
Be on-site during key build phases to oversee vendor work, verify quality and make sure sites are production-ready.
Production Operations
Be accountable for availability targets for production hardware at your sites. Run break/fix, repairs, RMAs and spares strategy so that availability is measured, reported and improving.
Manage colocation providers and vendors day to day: escalations, remote-hands quality, power and cooling issues, and performance against contractual commitments.
Documentation and DCIM
Make sure every site is fully documented in DCIM from day one. That covers rack elevations, power and cabling, asset location, and lifecycle status, all recorded as hardware arrives rather than filled in later.
Treat infrastructure records as a source of truth that both operations and dependent teams rely on, giving them accurate, current visibility into where hardware is and what state it's in.
Partner with tooling teams to bring DCIM online at new sites, and define documentation standards that hold up as the footprint grows.
Decommissioning and Hardware Lifecycle
Own on-site decommissioning end to end: unracking, physical collections, serial number verification, chain of custody, and handoff for secure destruction.
Partner with vendor management on IT asset disposition (ITAD) vendors. Make sure destruction certificates and compliance evidence are filed and audit-ready.
Security and Compliance
Make sure your sites and team meet Cloudflare's physical security, access control, chain-of-custody and compliance obligations.
Follow established physical access procedures, and work with security and compliance teams to develop new ones where these sites need them.
Support audits with accurate, timely evidence. Treat audit readiness as a continuous standard, not something you prepare for once per audit cycle.
Automation and Operational Efficiency
Find manual, repetitive work in build, break/fix, decommissioning and evidence collection. Influence tooling and automation teams to remove it.
Evaluate and adopt AI-assisted workflows for incident triage, root-cause analysis, documentation and compliance evidence generation.
Scale the operation through tooling, not just headcount.
Business Reporting
Own weekly business reviews and monthly and quarterly reporting on availability, build progress, incidents and operational health to the Director and peer leaders.
Partner with network, systems, hardware, supply chain and infrastructure engineering teams to make sure physical operations support what runs on top of them.
Who You Are
A builder who stays to operate.
You've stood up sites and teams, and you take ownership of what happens after go-live. Delivering a build is where your job starts. If it isn't documented, it isn't done.
A leader of distributed teams.
You've hired and built trust with on-site engineers spread across many locations, most of whom you won't see day to day. You know how to create accountability, consistent standards and a shared culture across sites, both remotely and in person.
Firm with partners.
You hold colocation providers and vendors to high standards without becoming adversarial. You know the contract, you track performance, and you escalate when it's warranted.
Compliance-minded without being a compliance specialist.
You understand why access controls and decommissioning chain of custody are audit controls. You treat compliance as part of doing the work well, not as overhead.
Automation-first.
When something hurts, your first instinct is to fix the process or the tooling, not add people. You can turn an operational pain point into requirements engineering teams can act on.
Required Experience
6+ years in data center operations, including 3+ years directly managing on-site technical teams. At least part of that time should be leading geographically distributed teams.
A track record of operating multi-site data center fleets at hyperscale or large-cloud scale.
Hands-on experience with IT hardware, including servers, network devices, optics and cabling, not only facilities infrastructure.
Enough hands-on depth to coach engineers on technical work and to judge the quality of vendor and contractor work.
Experience owning sites across the full lifecycle: delivering greenfield data center or cage builds through third-party vendors, running them in steady state, and decommissioning hardware.
Experience managing providers in Tier III+ colocation facilities and holding them accountable to commitments.
Experience managing 24x7 on-call operations and incident escalation.
Strong Layer 1 and Layer 2 fundamentals: structured cabling, fiber and optics, patching standards, switching basics, and troubleshooting physical connectivity for network and server hardware.
Solid knowledge of data center power and cooling, rack design, high-density deployments and hardware lifecycle management.
Strong understanding of DCIM and asset management systems. You should have a track record of keeping documentation accurate from day one, including rack, power, cabling and asset records maintained from hardware arrival through decommissioning.
Working knowledge of the security and compliance frameworks common in enterprise-grade data centers. You should understand them well enough to run operations under them; auditor-level expertise isn't required.
Strong program management skills across multiple vendors, sites and time-bound workstreams.
A track record of reducing toil through tooling or process redesign.
Excellent written and verbal communication, including regular business reviews and status, risk and availability reporting to leadership.
Ability to travel regularly to data center sites. Expect more frequent travel during site builds, shifting to periodic visits as sites reach steady state.
Preferred Qualifications
Experience standing up a new data center operations function or region from zero.
Background at a hyperscaler, cloud provider, major CDN or similarly fast-scaling infrastructure company.
Experience with ITAD vendor programs and secure destruction requirements.
Experience with PagerDuty or similar on-call and incident tooling.
Familiarity with DCIM and source-of-truth tooling such as NetBox or Nlyte, Jira-based operational workflows, and Confluence documentation practices.
Experience with remote-hands programs and vendor scorecards.
Background in hardware diagnostics, burn-in or automated build validation.
Compensation
Compensation may be adjusted depending on work location.
For Bay Area based hires: Estimated annual salary of $174,000 - $239,000
For New York, Washington DC, Seattle based hires: Estimated annual salary of $165,000 - $227,000
For Austin Texas, Denver, Atlanta based hires: Estimated annual salary of $132,000 - $182,000
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
— вести и развивать корпоративный Telegram-канал; — создавать публикации об экскурсиях, путешествиях и отдыхе в Таиланде;
УдалённоТы можешь не только выполнить поставленную задачу, но и заметить точку роста, сформулировать гипотезу, предложить решение и протестировать его; Нам будет интересно увидеть не только визуал, но и понять, какие задачи ты решал и как это повлияло на проект/компанию
Location: Lomira, WI
Logistics Manager
Construction Logistics | Site Operations | Campus Infrastructure
Location:
Project-Based (Wisconsin, Missouri, Wyoming, Texas, and future project locations)
Employment Type:
Full-Time
Work Environment:
Primarily Site-Based (Long-Term Project Assignments)
Keep Hyperscale Construction Moving
The successful delivery of hyperscale data centers depends on the safe, efficient, and coordinated movement of people, materials, equipment, vehicles, and resources across rapidly evolving construction campuses. As projects scale to hundreds or thousands of workers and multiple active construction zones, logistics becomes one of the most critical functions supporting successful project execution.
As a
Logistics Manager
, you will lead site logistics planning, coordination, and execution across major hyperscale data center developments. You will be responsible for managing the operational framework that enables construction teams to safely and efficiently execute work across large-scale greenfield campuses.
Your efforts will help ensure personnel, subcontractors, equipment, materials, suppliers, and construction teams can operate effectively while supporting aggressive project schedules and critical project milestones.
About Michels Infrastructure Solutions
Michels Infrastructure Solutions (MIS) brings together the full capabilities of the Michels Family of Companies under a
Super General Contractor (Super GC)
model, providing mission-critical owners and developers with a single point of accountability for every phase of project execution.
By combining self-performed specialty design, construction, and commissioning services, MIS delivers large-scale, multidisciplinary projects with greater control over safety, quality, schedule, and cost.
MIS specializes in the delivery of hyperscale data centers and mission-critical facilities, leveraging expertise across mass grading and site development, wet and dry utilities, fiber and telecommunications infrastructure, ground improvement, deep foundations, structural concrete, power infrastructure, and commissioning. Our integrated delivery approach enables customers to partner with a single-source team capable of executing some of North America's most complex and demanding infrastructure projects.
Position Overview
As a
Logistics Manager
, you will lead project-wide logistics activities supporting major hyperscale data center construction projects. You will be responsible for planning and executing logistics strategies involving site access, traffic management, delivery coordination, material flow, laydown yard operations, temporary facilities, worker transportation systems, vendor staging areas, construction routing plans, and logistics infrastructure supporting campus-wide development activities.
During the early phases of project development, you will help establish the operational framework required to support large-scale site development activities including mass grading, utility installation, power infrastructure construction, and future vertical construction operations.
Working closely with Project Management, Construction Management, Procurement, Field Operations, Safety, Suppliers, Utility Providers, and Subcontractors, you will ensure people, equipment, and materials move efficiently throughout the project lifecycle.
This role serves as a critical connector between procurement, construction operations, suppliers, subcontractors, and project leadership while helping maintain visibility into material status, equipment movements, delivery schedules, site access requirements, logistics constraints, and campus-wide operational readiness.
Key Responsibilities
Lead construction logistics planning and execution for hyperscale data center and mission-critical infrastructure projects.
Develop and manage campus-wide logistics plans supporting multiple simultaneous construction activities.
Coordinate material deliveries, equipment deliveries, and site logistics activities across active construction zones.
Develop and maintain logistics plans aligned with construction schedules, project milestones, and operational requirements.
Manage laydown yards, storage locations, material-flow routes, staging areas, trailer compounds, and logistics infrastructure.
Coordinate site access routes, delivery corridors, haul roads, shuttle systems, and traffic management plans.
Oversee temporary facilities, worker parking areas, vendor staging locations, and project logistics infrastructure.
Coordinate oversized deliveries, critical equipment movements, crane access requirements, and special transportation activities.
Monitor delivery schedules, inventory levels, logistics performance metrics, and material availability.
Support workforce logistics planning associated with large project labor populations.
Maintain visibility of critical materials and equipment throughout the supply chain and delivery process.
Support field teams with material tracking, coordination, and readiness activities.
What You'll Do
Develop and implement project logistics plans supporting site-development, utility, infrastructure, and building construction activities.
Coordinate material and equipment deliveries with suppliers, subcontractors, procurement teams, vendors, utility providers, and field operations.
Manage site delivery schedules and proactively prevent site congestion, access conflicts, and operational disruptions.
Track material inventory, storage locations, delivery status, equipment readiness, and logistics constraints.
Coordinate receiving, inspection, tracking, and documentation processes for construction materials and equipment.
Maintain material tracking systems, logistics dashboards, and reporting tools.
Support long-lead equipment delivery planning and critical material coordination efforts.
Collaborate with Procurement, Project Controls, Construction Management, and Field Operations teams to identify material shortages, delivery delays, and supply chain risks.
Coordinate laydown yard operations, material storage areas, logistics staging activities, and construction routing plans.
Support development and management of trailer compounds, temporary offices, worker parking areas, shuttle operations, and temporary utility services.
Coordinate logistics requirements between civil contractors, utility contractors, vertical construction teams, specialty subcontractors, and commissioning personnel.
Support mass earthwork, utility installation, structural concrete, power infrastructure, and major equipment installation activities through effective logistics planning.
Monitor logistics performance metrics, inventory reporting, material movement activities, and operational readiness indicators.
Assist with logistics planning for project mobilization, major construction phases, campus expansion efforts, commissioning activities, and project closeout.
Develop contingency plans addressing weather impacts, site congestion, traffic conflicts, schedule changes, and evolving project priorities.
Identify and resolve logistics challenges that may impact safety, productivity, schedule performance, or construction execution.
Support continuous improvement initiatives related to construction logistics, site operations, inventory controls, material management, and supply-chain visibility.
Why Michels Infrastructure Solutions, Inc.?
We deliver some of North America's largest and most complex hyperscale data center and mission-critical infrastructure projects.
We leverage a unique Super GC delivery model that combines specialty construction capabilities under a single-source execution approach.
We provide exposure to every phase of project delivery, from greenfield site development and campus operations through construction, commissioning, and turnover.
We provide opportunities to help lead the operational execution of large-scale hyperscale data center campuses.
We are family owned and operated.
We invest an average of
$5,000 per employee per year
in training and career development.
We perform meaningful work that supports cloud computing, artificial intelligence, digital connectivity, and economic growth.
We believe everyone is responsible for promoting safety, regardless of job title.
We are part of the Michels Family of Companies, one of North America's largest and most diversified energy and infrastructure contractors.
Comprehensive Benefits Package
Health Insurance
Dental Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Short-Term Disability Insurance
Long-Term Disability Insurance
401(k) Retirement Plan
Legal Plan
Identity Theft Protection and Monitoring Plan
Benefits may vary based on position and location.
Why You?
You like to surround yourself with dedicated, value-driven people.
You relish new challenges and evolving technology.
You cringe when you hear: “Because that's the way we've always done it.”
You enjoy coordinating complex operations involving people, equipment, materials, schedules, and multiple stakeholders.
You thrive in environments where effective planning and execution directly impact project success.
You enjoy solving problems before they impact safety, productivity, or schedule performance.
You thrive in fast-paced construction environments where dozens of contractors and hundreds of workers rely on effective coordination.
You like being at the center of project execution and helping teams succeed.
You want your efforts noticed and your results to make a meaningful impact.
You want to work to make a difference.
What It Takes
Bachelor's degree in Construction Management, Supply Chain Management, Logistics, Engineering, Business, or a related field preferred, or an equivalent combination of education and experience.
5+ years of experience
supporting construction logistics, site operations, infrastructure delivery, transportation planning, materials management, procurement, supply chain management, heavy civil construction, mission-critical construction, industrial construction, or related operational functions.
Experience supporting large-scale construction campuses, heavy civil projects, industrial facilities, mission-critical projects, utility infrastructure, data centers, or EPC projects preferred.
Strong understanding of construction logistics, material management, delivery coordination, inventory tracking, logistics planning, site operations, and operational readiness.
Experience coordinating delivery logistics, contractor access, site operations, workforce movement, equipment utilization, laydown yards, staging areas, or temporary facilities.
Experience coordinating multiple suppliers, subcontractors, utility providers, and project stakeholders within fast-paced construction environments.
Understanding of site-development sequencing, utility construction activities, infrastructure operations, and construction phasing.
Ability to analyze schedules, delivery forecasts, inventory reports, and logistics constraints to proactively support project execution.
Experience with construction management software, ERP systems, inventory systems, logistics platforms, material tracking tools, or operational reporting systems preferred.
Proficiency with Microsoft Office Suite, particularly Excel.
Strong organizational, planning, communication, problem-solving, and decision-making skills.
Valid driver's license with an acceptable driving record.
Ability to support long-term, site-based assignments at hyperscale data center and mission-critical construction projects throughout North America. This position is primarily field-based, with the majority of work performed directly from active project sites. Initial project opportunities are expected to be located in Wisconsin, Missouri, Wyoming, and Texas, with future assignments determined by business needs and project awards.
Join a company that powers progress. Be a part of Michels Infrastructure Solutions, Inc.—where you don't just support construction, you help keep it moving.
#LI-AS1
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
— искать short-video инфлюенсеров и амбассадоров, вести с ними переговоры. — готовить ТЗ и сценарии, контролировать выполнение, писать правки креаторам.
Location: Dubai; London, England, United Kingdom
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a Senior Operations Manager - AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime.
You will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them. You’ll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement. You’ll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.
Requirements:
Own the automation roadmap and increase the share of automated tasks across Operations.
Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
Lead rollout with operational managers and support colleagues through adoption.
Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.
Requirements:
5+ years in operations, process excellence, automation or a similar field.
Hands-on experience building and launching AI and automation in live operations, with measurable results.
Ability to size opportunities and turn them into a prioritised roadmap.
Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
Experience testing AI workflows and designing human review and exception handling.
Experience working with Product and Engineering, and managing direct reports.
Nice to have:
Financial services, fintech, brokerage or payments background.
Automation in Customer Support, KYC or FinCrime/AML.
Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.
Location: Dubai; London, England, United Kingdom
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets.
You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists.
Responsibilities:
Own the capacity planning model, roadmap and KPIs.
Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.
Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.
Build scenarios for growth, launches and disruption, and show the cost and service impact.
Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.
Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models.
Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.
Requirements:
5+ years in capacity planning, workforce management or operations planning in a high-volume environment.
Hands-on experience building forecasting and capacity models yourself, including seasonality.
Strong grasp of capacity drivers, scenario planning and sensitivity analysis.
Record of recommendations that changed hiring or process decisions.
Experience working with Finance and tracking forecast accuracy over time.
Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.
Nice to have:
Financial services, fintech or payments background.
Planning for Customer Support, KYC or FinCrime operations.
Using AI, Python or statistical methods in forecasting.
Location: Mapbox Germany; Mapbox Helsinki; Mapbox Poland; Mapbox UK
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
WHAT WE DO
At Mapbox, Technical Program Managers (TPMs) ensure successful, on-time launches for Mapbox's key customers by turning complex needs into realized value. TPMs independently develop and execute strategies to maximize customer satisfaction, while minimizing thrash in changes to priorities and roadmap. They provide high-judgement updates to Mapbox leaders–keeping them informed on progress while handling the day-to-day operations independently.
WHAT YOU'LL DO
Mapbox is seeking a Technical Program Manager III (TPM) to lead complex, high-visibility post-sales programs for our large automotive customers. This is a high-impact role in a dynamic environment where you will work both independently and collaboratively alongside a high-performing team of TPMs to deliver successful customer launches. You will drive operational rigor within your programs, acting as a key driver of accountability and consistent, high-quality delivery across cross-functional teams within Mapbox.
IN THIS ROLE YOU WILL:
- Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution
- Be the primary interface between our key automotive customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox to our customers
- Define success for our customer programs, including how we measure it, and how we get there.
- Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity.
- Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns.
- Lead senior-level discussions - both internally and externally - around delivery timelines, trade-offs, scope, and business impact.
- Provide calm and decisive program leadership during high-pressure situations with customers.
- Provide clear & concise reporting to program key stakeholders and track and manage and report on program risks, working with customers and internal teams to mitigate and/or and escalate for resolution.
- Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations.
- Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers
WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE
- 8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment.
- Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations.
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch.
- Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes during key customer launch milestones.
- Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success.
- Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities.
- Effective Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision.
- Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.
- Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes.
- Knowledge of Automotive SPICE is desirable
CORE WORKING HOURS
- Employment Type: Full-time
- Weekly Hours: Full-time
- Standby / On-Call: As needed with ability to travel to visit customers regularly up to 30%, with occasional spikes during key customer launch milestones.
- Location/Hybrid Policy: Remote
WHAT WE VALUE
In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders:
- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
HOW WE SUPPORT YOU
- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
- Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
- Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
- Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
- Balance & Brainpower: Mental health support for you and your dependents.
- Rest & Recharge: Paid time away, company holidays, and generous absence policies.
- Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
#LI-Remote
Singapore; Manage the GM's calendar, prioritising meetings across APJ, EMEA and US time zones; Support seating plans, space usage and small-scale office improvements as the team grows, including future expansion or relocation planning; Flexibility to work across time zones when needed; Experience supporting an office opening, expansion or relocation
География найма не уточнена
УдалённоleadUnited States; United Kingdom (Hybrid)
География найма не уточнена
Lomira, WI
ГибридseniorDubai; London, England, United Kingdom
Гибрид
senior
Dubai; London, England, United Kingdom; Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on