Location: Colombia; Argentina; Brazil
On behalf of
FinTech Client #8
, SD Solutions is looking for a talented
Customer Support Engineer
to provide exemplary support to our clients and partners, ensuring prompt, correct, and personalized assistance. This remote role will involve engaging in both VIP and Standard Support, troubleshooting issues, and collaborating with internal departments such as Compliance to address inquiries. You will work in a fast-paced, client-focused environment, where your main objective will be to resolve tickets promptly and accurately while upholding our high standards of customer care.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Provide B2B Support
to our clients, who use our services to make payments to their employees, partners, and affiliates.
Provide B2C Support
Payees receiving funds through our platform, guiding them through withdrawal methods and general inquiries.
Collaborate with Partners
to gather information needed to resolve issues.
Deliver Basic Technical Assistance
:
Explain basic troubleshooting steps to clients.
Communicate relevant technical issues to supervisors or tech support as required.
Ticket Management
:
Review and prioritize all unassigned tickets immediately.
Revisit open tickets awaiting responses from clients or other departments.
Requirements:
Experience in Customer Support
: Proven experience in a customer support role, ideally in a SaaS or tech environment.
Interpersonal Skills
: Demonstrated ability to reassure clients, communicate clearly, and personalize interactions.
Problem-Solving Ability
: Aptitude for understanding complex issues and delivering comprehensive solutions.
Time Management
: Capable of prioritizing and responding to support tickets promptly, meeting the goal of a near-instant first response time.
Advantages:
Understanding of the finance world
Language Skills
: Additional language proficiency is a plus.
Schedule: Friday–Tuesday (off Wednesday and Thursday).
About the company:
A SaaS-based global payout orchestration platform enabling businesses to send mass payouts — B2C and B2B — to over 175 countries in more than 70 currencies. Accessible via a single REST API with a unified KYB process, backed by a network of global financial partners.
By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy
https://sd-solutions.breezy.hr/privacy-notice
, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.
Задачи:
— Разработка программного кода и тестирование.
— Проектирование и разработка потоков данных на ETL / ELT инструментах.
— Имплементация кастомных трансформаций.
— Проектирование и построение прототипов, витрин.
— Анализ производительности и масштабирование существующих систем.
— Оптимизация SQL запросов и структур баз данных.
— Разработка процедур на языке PL/pgSQL.
— Развитие архитектуры DWH, анализ и выбор оптимальных технологий, методологий и инструментов.
— Создание и актуализация базы знаний для пользователей DWH.
Требования:
— Знание принципов построения хранилищ данных.
— Опыт работы с экосистемой Hadoop и навыки Data Engineer, включая HDFS, Hive, YARN, Spark, Kafka, Nifi, Sqoop, Flume и другие.
— Знание SQL (DDL, DML) и опыт оптимизации запросов.
— Опыт работы с Greenplum и PostgreSQL.
— Знание Java или Groovy.
— Опыт использования систем ведения проектов, документации, сопровождения и мониторинга информационных систем.
— Опыт администрирования Hadoop и Linux.
Условия:
— Интересные и разнообразные проекты.
— Возможности карьерного и профессионального роста.
— Работа в энергичной молодой команде, готовой обмениваться опытом.
Требования:• Знание принципов построения хранилищ данных;• Опыт работы с экосистемой Hadoop/ навыки Data Engineer, HDFS / Hive (HDFS / YARN / Spark / kafka / Nifi / Sqoop / flume и т.д.);• Знание SQL (DDL, DML), опыт оптимизации запросов;• Опыт работы с Greenplum и PostgreSQL;• Знание Java / Groovy• Опыт использования системам ведения проектов и документации, сопровождения и мониторинга информационных систем, находящихся в зоне ответственности;• Опыт администрирования Hadoop / Linux
Location: Intellias
Meet your recruiter
Mariia Savchenko
mariia.savchenko@intellias.com
https://www.linkedin.com...
Vacancy details
AI/ML Engineering
GenAI Engineer
Strong Middle
Romania
Hybrid
APPLY NOW
REFER A FRIEND
Intellias helps retailers deliver consistent, omnichannel experiences through technology. Join us to develop scalable solutions that drive performance and customer value
What project we have for you
We are looking for a hands-on
AI Engineer
to lead the technical design and delivery of enterprise AI agents and MCP-based integrations.
The team will develop
Model Context Protocol (MCP) services for local business applications
and build AI agents that consume both these local MCPs and MCP services provided by a global platform team.
The Senior AI Engineer will own solution design, support use-case discovery, provide technical leadership to the engineering team, and participate directly in implementation.
What you will do
Develop
MCP servers/services for local applications
.
Expose application capabilities, data and business operations to AI agents through secure MCP interfaces.
Integrate MCP services with existing REST APIs, databases and enterprise applications.
Develop AI agents consuming both
local and global MCPs
.
Implement agent instructions, tool calling, workflow logic and guardrails.
Implement authentication, authorization and secure access to enterprise systems.
Build reusable integration components and MCP tools.
Perform end-to-end testing of agents and MCP integrations.
Troubleshoot agent/tool interactions and integration failures.
Monitor agent performance, reliability, latency and cost.
Implement automated tests and CI/CD.
Work closely with the Senior AI Engineer, global AI/platform teams and application owners.
What you need for this
Required skills
Strong
Python
development skills.
Backend or integration engineering experience.
REST API development and integration.
Microsoft Azure experience.
Experience with LLM applications, tool/function calling or AI agents.
OAuth 2.0 / Microsoft Entra ID or similar identity technologies.
SQL and JSON.
Git and CI/CD.
Understanding of software engineering practices, testing and production support.
English communication skills.
Strong advantage
Model Context Protocol (MCP)
experience.
Azure AI Foundry / Azure OpenAI.
Copilot Studio.
Semantic Kernel, LangGraph or other agent frameworks.
Azure Functions / API Management.
Power Automate.
Experience integrating AI solutions with enterprise applications.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Pickle Robot is looking for a Junior Manufacturing Test Engineer to commission robotic systems, perform acceptance testing, document results, and escalate issues.
Graphcore is looking for a Senior Network Operations Engineer to maintain reliable and secure networks, resolve complex incidents, and automate operations.
Location: New York City Office
Workplace: Hybrid
COMPANY DESCRIPTION
Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.
ROLE DESCRIPTION
As an Implementation Engineer, you’ll build, test, and support automation solutions for Tennr’s most complex customers: large-scale health systems, national provider groups, and strategic partners. This is a hands-on, highly technical, customer-facing role that demands strong judgment, quality discipline, and the ability to deliver on committed timelines.
You’ll work alongside an Embedded Solutions Engineer who owns solution design, while you own the build, the testing, and the health of the account after go-live. You’ll pressure test designs before you build them, ship work that holds up under real operational load, and keep multiple build threads moving at once.
This role sits within Embedded Solutions and works directly with Solutions Engineers, Account Partners, Product, and Engineering.
RESPONSIBILITIES
- Build, test, and optimize customer workflows on Tennr’s platform against the Solutions Engineer’s architecture
- Pressure test designs up front and flag logic gaps, edge cases, and downstream effects with a proposed fix
- Run multiple concurrent build threads while keeping timelines and status clear for internal stakeholders
- Test your own work end to end, including edge cases and failure scenarios, and prevent regressions on live enterprise deployments where a bug has immediate operational impact
- Own post-go-live support for your accounts, handling customer communication and issue resolution
- Stay with the customer past go-live to build on top of the core workflows, expand automation into new areas, and evolve the build as their business changes
- Write well-scoped product tickets and collaborate with Product and Engineering to improve the platform
- Work in an agile cadence (sprints, grooming, estimation) and give an accurate forward read on capacity and at-risk dates
QUALIFICATIONS
- 3+ years building, testing, and deploying software integrations for external, enterprise customers
- A degree in Computer Science, Engineering, Data Science, Information Systems, or Industrial/Operations Engineering is preferred. Equivalent experience is welcome
- Comfortable working directly in code across APIs, data workflows, and system integrations, and able to debug your way through an unfamiliar system
- Fluency with agentic and AI-assisted workflows
- Strong QA discipline: you test your own work thoroughly and catch issues at build time
- Clear communicator with customers and internal teams
- Experience running work in an agile cadence (sprints, grooming, estimation)
- Able to manage several concurrent workstreams and own a date
- Comfortable with ambiguity and fast-paced, high-ownership environments
- Based in New York City area (or open to re-location) and able to work on-site 4 days/week
NICE TO HAVES
- Experience with healthcare systems and data, such as EHR integrations, HL7/FHIR, revenue cycle, or referral and authorization workflows
- Experience with enterprise go-lives
- Advanced fluency with agentic and AI-assisted development. Coding agents are a core part of how you work, you know how to scope and direct them through non-trivial builds, and you can spot when the output is wrong before it ships
- Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., Workato, UiPath)
WHY TENNR?
- Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
- Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
- Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
- Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week
- Free lunch! Plus a pantry full of snacks.
BENEFITS
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Competitive parental leave
Location: United States; Denver; Chicago; Seattle; Austin; New York; San Francisco
Workplace: Remote
ClickHouse is an open-source company building the fastest and most resource-efficient real-time data platform. Our documentation is a core part of how users learn, adopt, and succeed with ClickHouse.
Our Docs team is deeply technical, independently able to use our products, read source code, test behavior, and write accurate, high-quality documentation from scratch. The team also enables contributions from across the organization and open-source community, ensuring the documentation remains consistent, discoverable, and trustworthy.
Beyond the content, the Docs team owns the documentation infrastructure as a critical, production-facing service. Its availability, performance, and reliability directly affect our users' ability to work with ClickHouse. The team is responsible for building, operating, and continuously improving this experience.
We're looking for a Documentation Engineering Manager to lead this work. This is a hands-on player-coach role for someone who can lead a small, highly technical team while contributing directly to both technical documentation and the engineering of the documentation website and its supporting infrastructure.
WHAT YOU’LL DO
- Lead the execution, development, and prioritization of the Docs Engineering team while remaining hands-on in both technical writing and engineering.
- Own the reliability, availability, performance, and technical evolution of the ClickHouse documentation website, treating it as a critical part of the product experience.
- Research, develop, and write technical documentation directly, including independently understanding product functionality through source code, experimentation, testing, and collaboration with Engineering and Product, rather than relying on others to provide initial drafts.
- Define and execute documentation strategy in partnership with Engineering, Product, Product Marketing, Learning, Support, Growth, and the open-source community.
- Improve docs-as-code contribution workflows so that engineers, product managers, the Docs team, and external contributors can create and maintain excellent documentation efficiently.
- Review documentation pull requests, triage issues, unblock contributors, and directly author or substantially improve high-impact content.
- Build and maintain the documentation site's infrastructure, publishing systems, automation, CI workflows, monitoring, and quality checks.
- Establish organization-wide workflows, safeguards, and quality standards for documentation generated or maintained with AI agents.
- Work directly with teams across ClickHouse to understand their needs, translate them into practical documentation processes, coach authors, and resolve competing priorities.
- Ensure documentation remains accurate, comprehensive, discoverable, and aligned with the pace of product development.
- Make documentation a driver of product adoption and growth, helping users discover ClickHouse, get started quickly, and convert into active users through an intuitive, frictionless documentation experience.
WHAT WE’RE LOOKING FOR
- Prior experience managing and developing a technical team.
- A hands-on leader who is comfortable moving between people management, technical writing, software engineering, process design, and day-to-day execution.
- Strong technical writing skills and experience independently producing documentation for complex software products, including the ability to investigate functionality, read and understand source code, validate product behavior, and translate findings into clear, accurate documentation for developers.
- Experience building, maintaining, and operating production websites, with a strong understanding of reliability, availability, performance, monitoring, and operational best practices.
- Strong experience with documentation-as-code workflows and modern software-development practices.
- Comfort working with Astro, TypeScript/JavaScript, GitHub Actions, pull-request workflows, and CI pipelines.
- Experience designing or operating content quality systems, automation, and contributor workflows at scale.
- Experience working productively with coding agents and a thoughtful point of view on applying AI to documentation without sacrificing accuracy, consistency, or trust.
- Excellent cross-functional communication skills and the ability to draw out requirements, influence technical and product partners, set clear standards, and make progress in ambiguous situations.
- Comfort operating in a fast-paced, high-expectation environment.
NICE TO HAVE
- Experience with ClickHouse or similar database technologies.
- Experience contributing to or maintaining an open-source project.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
🧩 Требования: промышленный опыт от 5 лет в data engineering или backend-разработке с сильным дата-уклоном — production-системы под реальной нагрузкой и ответственность за их эксплуатацию;
УдалённоseniorГеография найма не уточнена, офис: Москва
Location: Санкт-Петербург
SberData отвечает за развитие платформы для работы с данными в Сбере. У нас свыше 230 Петабайт данных, около сотни продуктов и сервисов для клиентов. Мы создаем собственные сборки платформ в рамках вендорозамещения и активно сотрудничаем со всеми блоками Сбера для решения их бизнес-задач: наши пользователи сделали уже свыше 6500 витрин. SberData внедряет лучшие практики работы с данными, снижает стоимость хранения данных, повышает скорость получения данных, внедряет AI-технологии. Нашими решениями пользуются свыше 30 тыс человек. Технологический стек: Python, pydantic, FastMCP; RAG/поиск: ChromaDB, эмбеддинги, rank-bm25; наблюдаемость: OpenSearch (DSL), Grafana API (PromQL); платформа как объект управления: Kafka, Flink, Spark, HDFS, OpenAPI-спеки; инфраструктура: Git (Bitbucket), Jenkins, Nexus, Vault, k8s.
Обязанности
### Задачи
* разработка MCP-инструментов: Python/FastMCP
* развитие RAG-контура базы знаний: индексация, гибридный поиск (dense-эмбеддинги + BM25), оценка качества, reranker
* аналитика данных платформы
* код-ревью, документирование решений, развитие тестов (pytest).
Требования
### Требования
* высшее образование: техническое/математическое
* опыт разработки на Python не менее 1,5 лет
* базовое понимание области data engineering: как устроены ETL/репликация данных, потоковые пайплайны
* SQL — уверенный уровень
* Git, CI/CD (Jenkins или аналог)
* Linux/bash
* английский — чтение технической документации.
### Будет плюсом
* опыт построения RAG: векторные БД, эмбеддинги, чанкинг, оценка качества поиска (hit rate/recall/MRR)
* навыки работы с генеративными AI-моделями, опыт создания AI-агентов (MCP, LangChain)
* знакомство с Kafka, Flink/Spark, Hadoop/HDFS
* опыт интеграций по REST/OpenAPI
* опыт Java/Scala.
Условия
### **Мы предлагаем**
* комфортный современный офис в г. Санкт-Петербург ул Уральская, 1литерВ
* возможность выбрать удобный график – офис/гибрид
* ежегодный пересмотр зарплаты, годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера.
Location: Intellias
Meet your recruiter
Kateryna Zemetska
kateryna.zemetska@intellias.com
https://www.linkedin.com...
Vacancy details
Data Engineering
Data Engineer
Senior
Bulgaria, Croatia, Poland, Portugal, Spain, Ukraine
Remote
APPLY NOW
REFER A FRIEND
We are hiring a Senior Data Engineer to join an Intellias delivery team on a large-scale enterprise data platform migration programme for a financial services client. This is a hands-on senior role. You will write production code every week, own architectural decisions on your workstream, and mentor a paired mid-level engineer.
What project we have for you
Our client is an independent, active global asset manager with over R3 trillion in assets under management. They are executing a firm-wide data strategy to govern, manage and engineer data as a product across more than 70 business-owned sub-domains.
As part of this, they are migrating to Databricks as the foundational layer of their Enterprise Data Platform, adopting a lakehouse architecture built on open formats, declarative pipelines and Unity Catalog.
What you will do
Perform the end-to-end delivery of one or more priority data domains on Azure Databricks.
Design and build medallion (Bronze / Silver / Gold) pipelines using Lakeflow Declarative Pipelines, Auto Loader, Structured Streaming and Delta Lake with Liquid Clustering.
Register curated data products in Unity Catalog with the correct tags, masks, row filters, lineage and access policies.
Implement data quality gates at the Silver-to-Gold boundary, and refine rules with domain stewards.
Package and deploy work using Databricks Asset Bundles through Azure DevOps CI/CD
Write automated tests and documentation
Work at AI-as-Collaborator level today with a path to AI-as-Orchestrator, using Claude Code, Databricks Assistant, GitHub Copilot and MCP-connected agent tooling to accelerate the recurring parts of pipeline build, test and deploy.
What you need for this
6+ years of data engineering experience, with at least the last three years on Databricks in production.
Deep hands-on experience with medallion / Lakehouse architecture, Delta Lake, Unity Catalog, Lakeflow Declarative Pipelines and Databricks Asset Bundles.
Strong python, PySpark and SQL, comfortable diagnosing performance issues on large workloads through Spark UI and Photon.
Real production experience with streaming ingestion (Kafka Structured Streaming, Auto Loader) and CDC patterns.
Experience implementing data quality at scale (Great Expectations or equivalent), plus lineage, cataloguing and access control.
CI/CD on data platforms through Azure DevOps or GitHub Actions, with infrastructure as code (Terraform or equivalent).
Fluent working English.
Nice to have
Active Databricks certifications
Prior exposure to investment management platforms, asset management operations data, market data feeds from major providers
CDMP DAMA certification or equivalent data governance credential.
Experience applying agentic engineering tooling to production data engineering (not just personal productivity), including MCP-connected Databricks or cloud servers.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Databricks
Location: Intellias
Meet your recruiter
Sara Gomes
sara.gomes@intellias.com
https://www.linkedin.com...
Vacancy details
ITSM
Support Engineer
Middle
Bulgaria, Poland, Portugal
Remote
APPLY NOW
REFER A FRIEND
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
What project we have for you
Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.
What you will do
Monitor platforms, applications, integrations, infrastructure, and connectivity services across assigned projects.
Validate monitoring alerts and determine whether they represent actionable incidents, known issues, or false positives.
Respond to incidents and service requests through agreed support channels and within defined SLA targets.
Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis.
Investigate application, platform, cloud, vehicle-to-cloud, SIM/eSIM, and mobile-connectivity issues.
Analyse logs and monitoring data using Kibana, Grafana, Azure Monitor, or similar observability tools.
Perform structured troubleshooting across application, networking, database, cloud, and integration layers, including root cause analysis and validation of resolution approaches.
Use basic SQL queries to validate data, investigate incidents, and confirm system behaviour.
Resolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teams.
Apply approved runbooks, knowledge articles, recovery procedures, and stable workarounds.
Take end-to-end ownership of assigned incidents, including cases escalated to internal resolver groups or external suppliers.
Coordinate technical escalations with engineering teams, telecom providers, cloud providers, external vendors, and other third parties.
Support P1/P2 and Major Incident response, including incident bridges, escalation management, stakeholder communication, action tracking, and service-restoration coordination.
Act as Incident Manager during Major Incidents when required.
Provide clear and timely incident updates to customers, service managers, and technical stakeholders.
Document investigation steps, findings, dependencies, workarounds, resolutions, and next actions in Jira Service Management.
Prepare or contribute to root cause analyses, postmortems, post-incident reports, and corrective and preventive action plans.
Maintain and improve knowledge articles, runbooks, Known Error records, and troubleshooting guides in Confluence.
Monitor incident trends, gather and report support metrics, and track resolution progress.
Identify recurring incidents, monitoring gaps, alert noise, and opportunities for service improvement.
Execute database and system changes in production environments in line with change management processes.
Support system and database performance optimization, high availability and disaster recovery (HA/DR) activities, security hardening, patching, upgrades, and migrations.
Provide proactive recommendations for system optimization, cost efficiency, and improvements to support processes and operational efficiency.
Ensure stability, reliability, and business continuity of supported systems.
Follow security, data-protection, access-control, and change-management requirements of each project.
Participate in shift handovers and ensure that all active work across projects is transferred with sufficient technical and operational context.
Participate in shift-based 24/7/365 support model.
Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions.
What you need for this
The role focuses on monitoring, incident investigation, log analysis, troubleshooting, service restoration, and coordination with internal engineering teams, telecom providers, cloud providers, and other external suppliers across several client projects as part of a shared 24/7 support team.
The engineer will take ownership of technical incidents during assigned support hours, including high-priority P1/P2 cases and low priority P3/P4/P5, and ensure that investigation progress, actions, escalations, and resolutions are clearly documented and communicated in line with each project’s SLAs and processes.
3+ years in technical support, application support, production support, IT operations, or a similar role.
Excellent communication skills in English (B2 or higher – written and spoken).
Strong experience with log analysis, technical troubleshooting, and incident investigation.
Hands-on experience with monitoring, logging and observability tools (e.g., Kibana/ELK, Grafana, Prometheus, Azure Monitor / Log Analytics or similar).
Basic knowledge of server hardware, software, and operating systems.
Solid understanding of
networking
fundamentals, including:
TCP/IP;
DNS;
HTTP/HTTPS;
VPN;
routing;
firewalls;
mobile and internet connectivity concepts.
Ability to write and execute basic
SQL
queries for troubleshooting and data validation.
Theoretical knowledge of
Microsoft Azure administration
: Azure Virtual Machines, Storage, Networking, Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics).
Familiarity with AWS, Google Cloud Platform.
Understanding of
cloud architecture and troubleshooting methodologies.
Proficiency in:
Azure CLI and Shell scripting (Bash / PowerShell).
Ability to automate operational tasks and troubleshooting steps.
Practical experience with Jira Service Management and Confluence, or comparable ITSM and knowledge-management platforms (Zendesk, Freshdesk, ServiceNow, etc.).
Proven ability to investigate complex technical issues across multiple systems and dependencies.
Experience working with Incident Management, Major Incident Management, Problem Management, Change Management, and Service Request processes.
Understanding of ITIL-based support practices and SLA-driven service delivery.
Ability to coordinate troubleshooting activities with internal engineering teams and external suppliers.
Strong ownership mindset and ability to manage incidents from initial investigation through restoration and closure.
Ability to prioritize multiple incidents and tasks across several projects in a dynamic operational environment.
Strong analytical, problem-solving, and time management skills.
Clear and professional written and verbal communication skills; strong customer service orientation.
Ability to work independently while collaborating effectively with distributed technical teams.
Ability to remain calm and structured during critical incidents and customer escalations.
An enthusiastic attitude towards learning new technologies, domains, and client-specific processes.
Willingness to work in shift-based support model (24/7/365 Support Model).
Strong attention to documentation quality, data security, and operational compliance.
Good to Have:
Experience in a 24/7 or shift-based production support environment.
Experience supporting multiple clients or projects in a shared / managed services team.
Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104)).
ITIL Foundation or another relevant service-management certification.
Practical experience with ITIL processes, ability to explain lifecycle of each issue type.
Practical experience with root cause analysis and post-incident reviews.
Knowledge of dynamic alerting and anomaly detection in monitoring tools.
Experience in the telecommunications industry.
Experience in the automotive, connected-vehicle, telematics, or mobility domain.
Understanding of mobile network concepts, including SIM/eSIM lifecycle, roaming, mobile-data sessions, and connectivity troubleshooting.
Experience working with external telecom providers, software suppliers, or cloud vendors.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Azure
Connectivity
EnglishB2
Monitoring
PowerShell
SQL
SupportSpecialist
Location: In-Office
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Boston, MA | Dallas, TX | Salt Lake City, UT (This role requires you to be onsite 5 days a week in one of our locations)
About the Department
Infrastructure Operations builds and manages the data center infrastructure behind Cloudflare's global network. The organization brings together engineering, operations, hardware and logistics teams that plan, deploy, operate and maintain our footprint in hundreds of cities worldwide. In this role, you'll help extend that footprint with a new generation of data center sites across the United States.
About the Role
We're looking for Data Center Engineers to be the hands, eyes and judgment on the ground at our new sites. You'll work on-site every day at your home data center, helping bring it online and keeping its hardware healthy once it's in production.
You'll rack, cable and replace equipment, troubleshoot servers and network gear well past a simple parts swap, and keep every asset accurately documented from the moment it arrives. You'll work alongside colocation staff, integrators and partner teams, and support other sites remotely when the team needs you. Experienced engineers will have room to act as the technical lead for their site, mentor others, and help set the standards the team uses everywhere.
We're building these sites to run with less manual effort than traditional data centers. When something breaks, we expect you to fix it for good, not just for today, and to use AI and automation to make the fix stick, whether that means a better runbook, a script, or a change to how the team works.
This role is hands-on at the physical layer: hardware, cabling, and Layer 1/Layer 2 connectivity. You'll use the command line to troubleshoot servers and Layer 2 network issues, but network configuration and server provisioning are owned by partner engineering teams.
What You'll Do
Site Builds
Support integrated site builds: receive and inspect hardware, rack and stack equipment, and run and dress structured cabling to standard.
Verify integrator and contractor work against build specifications, drive defects to resolution, and make sure sites are production-ready before handoff.
Break/Fix and Troubleshooting
Triage and troubleshoot server hardware using BMC/IPMI, hardware logs, diagnostics and firmware tools. Find the root cause instead of swapping parts until something works.
Replace components and whole systems, including servers, switches and optics, safely and with minimal disruption.
Troubleshoot Layer 1 and Layer 2 issues: console into network devices, read interface and link state from the command line, inspect and clean optics, check light levels, and test fiber with a light meter or OTDR.
On-Call and Incidents
Take part in an on-call rotation and respond on site to incidents affecting hardware at your data center.
Document what happened and what you did, and contribute to root-cause analysis and follow-up actions.
AI, Automation and Continuous Improvement
Solve problems for good. When an issue repeats, find the underlying cause and change the process, runbook or tooling so it doesn't come back.
Use AI tools as part of your daily work: to speed up troubleshooting, interpret hardware and network logs, draft and improve documentation and runbooks, and summarize incidents.
Find repetitive manual work and remove it with scripting, automation or AI-assisted workflows, or turn it into clear requirements for tooling teams.
Share what works so the rest of the team can adopt it across every site.
Documentation and DCIM
Keep DCIM records accurate in real time, including rack elevations, cabling, power and asset location, from receipt through decommissioning.
Follow and improve runbooks and build standards so work is repeatable across sites.
Logistics and Hardware Lifecycle
Own receiving, shipping and spares inventory at your site, and process RMAs end to end.
Perform on-site decommissioning: unracking, serial number verification and chain of custody through handoff for secure destruction.
Vendors, Partners and Compliance
Escort and supervise colocation remote-hands staff, contractors and integrators working at your site, and hold them to our quality and safety standards.
Work directly with partner teams to coordinate access, maintenance and escalations for your site.
Follow physical security, access control and compliance procedures without exception, and help produce accurate evidence for audits.
Supporting Other Sites
Support other sites remotely, for example by guiding remote hands or reviewing documentation, and travel occasionally to help with builds or surges.
Who You Are
Careful and precise.
Clean cabling, correct labels and accurate records matter to you. If it isn't documented, it isn't done.
Dependable on your own.
You're often the only Cloudflare person on site. You work independently, communicate clearly with a remote team, and know when to escalate.
Security-minded.
You understand that access rules and chain of custody exist for a reason, and you follow them every time.
A troubleshooter, not a parts swapper.
You want to know why something failed, and you use logs, diagnostics and the command line to find out.
Someone who makes the team better.
You share what you learn, help newer teammates get up to speed, and take ownership of your site's outcomes.
AI-fluent and automation-first.
Your first instinct is to solve a problem for good, not work around it again. You reach for AI tools and automation to troubleshoot faster, document better and improve how the team works, and you check the output before you trust it.
Required Experience
Hands-on experience in data center, network or server hardware operations, including working independently on site.
Experience racking, stacking and cabling servers and network equipment, and replacing whole systems and components.
Solid working knowledge of structured cabling standards, fiber and copper, and optics.
Hardware troubleshooting beyond parts swaps, including BMC/IPMI, hardware logs, diagnostics and firmware.
Comfort with the Linux command line and with network device CLIs to troubleshoot Layer 1 and Layer 2 issues.
Experience with fiber inspection, cleaning and testing, including light meters or OTDR.
Regular, hands-on use of AI tools in your technical work, such as troubleshooting, log analysis or documentation, and examples of improving a process instead of repeating a workaround.
Experience with asset tracking, DCIM or inventory systems, and with receiving, shipping and RMA processes.
Experience working in colocation facilities and with third-party vendors or contractors.
Willingness to take part in an on-call rotation and respond on site.
Clear written and verbal communication, including documenting work and updating tickets.
A valid driver's license, reliable transportation, and proximity to your assigned data center.
Ability to travel occasionally to other sites.
Preferred Qualifications
Experience as a technical lead or primary on-site contact for a data center, including leading on-site incident response.
Experience mentoring or training other technicians or engineers.
Experience writing runbooks, build standards or checklists used across multiple sites.
Experience supporting or leading new data center builds or integrated rack deployments.
Scripting experience (for example Bash or Python), or experience building automation or AI-assisted workflows that reduced manual work.
Certifications such as CompTIA A+, Network+ or Linux+, CCNA, BICSI, or data center certifications (for example CDCP or CDCTP).
Experience with DCIM and source-of-truth tooling such as NetBox or Nlyte, and Jira-based workflows.
Experience at a hyperscaler, cloud provider, major CDN or similarly large infrastructure operator.
Experience with ITAD and secure destruction processes.
We also consider candidates earlier in their careers who bring strong fundamentals and a drive to learn.
Physical Requirements
Lift and move equipment up to 50 lbs, and handle heavier equipment with a team or lift assist.
Stand, walk, bend, kneel and work in tight or elevated spaces for extended periods.
Work in loud, cold, and tightly controlled data center environments.
Use ladders, lifts and carts safely.
These are essential functions of the role. Reasonable accommodations are available for qualified individuals with disabilities.
Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Milan
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We’re one of Europe’s fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you’ll have the freedom to create and the trust to deliver.
If you’re ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
The Infrastructure Governance team within the developer enablement domain sits at the heart of Mollie's infrastructure. We own and maintain Terraform as our IaC system and play a crucial role in ensuring our infrastructure is highly reliable and compliant with industry standards like PCI-DSS, sitting directly in the critical payment path and communication layer between external works and our platform. We also manage critical components that support all of Mollie’s infrastructure. That means what we build and maintain isn't just technical infrastructure; it's the foundation that keeps payments moving safely and reliably for hundreds of thousands of businesses across Europe.
As a Platform Engineer on this team, you'll be working on Mollie's Cloud Platform (MCP), our flavour of GCP, enabling product teams to create real value. Your work will span critical cloud infrastructure, automation, observability, and system reliability. You'll collaborate closely with system and software engineers, and interface with teams across compute, database engineering, edge, and networking. The impact is immediate and tangible: the systems you build and maintain keep Mollie's payments running.
This is a role for someone who cares about quality for engineers and non-engineers alike and who brings a genuine passion for automation, distributed systems, and getting things right at scale.
What you’ll ship
- Design, build and maintain critical cloud infrastructure on GCP including Load Balancers, VPC, CDN, cross-region routes, and API Gateway, that keeps Mollie's payment systems running reliably.
- Drive automation across the platform using Go and Python, reducing manual toil and building systems that scale without friction.
- Own and evolve infrastructure as code using Terraform, managing a broad set of infrastructure resources with consistency and confidence.
- Set up and maintain observability across team-owned projects, using tools like Datadog, Google Cloud Logging, and Sentry. So issues are caught early and resolved fast.
- Collaborate with stakeholders to define, set and maintain SLOs and SLAs that meet the needs of our business and our merchants.
- Ship new products and platform improvements alongside system and software engineers, balancing speed of delivery with a high bar for reliability and security.
What you’ll bring
- Extensive hands-on knowledge of GCP and public cloud infrastructure. You're comfortable owning critical systems at scale
- Solid experience with Terraform and infrastructure as code. You think in systems and know how to manage infrastructure with precision
- Strong Kubernetes experience, you understand how to run and operate containerised workloads in production environments
- Proficiency in Python, you can write automation and tooling that makes the platform easier to operate and extend
- A track record of working in environments where reliability and security aren't afterthoughts. You know how to balance shipping fast with keeping systems well-operated and monitored
- A passion for automation and distributed systems. You default to building scalable, repeatable solutions rather than one-off fixes
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what’s next, for yourself and for thousands of businesses across Europe, we’d love to hear from you.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings https://jobs.mollie.com/ai-manifesto that philosophy to life across every team, every role, every day
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We’re looking for people who are excited to use AI to shape the future of finance with us.
Please apply with your CV in English
Kindly note that relocation or visa support is not offered for this role.
Location: Remote
Workplace: Remote
Blockstream https://blockstream.com/ was founded in 2014 by Dr. Adam Back https://en.wikipedia.org/wiki/Adam_Back and a group of fellow cryptographers and engineers who were passionate about Bitcoin and its potential to change the future of finance. Focusing on building fundamental Bitcoin infrastructure, Blockstream quickly became one of the industry's leading technology powerhouses.
Blockstream is transforming traditional financial systems by equipping enterprises and consumers with Bitcoin-based solutions that enhance efficiency, security, and scalability. Our vision is to empower the world with tools that strengthen financial security, streamline everyday use, and unlock new opportunities for growth.
In pursuit of our expansive vision, we’ve built a full stack of innovative products on top of the Bitcoin protocol, from layer-2 projects like Liquid and Core Lightning, to end-user software and hardware wallets like Green and Jade. Our brand stands for innovation in the Bitcoin community, and we’re growing our team to accelerate the future.
We are expanding our team and seeking a highly skilled QA Engineering Manager to lead our QA team in ensuring the quality, stability, and security of our Bitcoin and blockchain-based applications. As a QA Engineering Manager, you will be responsible for developing and overseeing test strategies, mentoring QA engineers, and working cross-functionally with developers, product managers, and DevOps engineers to maintain high-quality standards.
What You Will Be Doing (Responsibilities):
- Lead, mentor, and manage a team of QA Engineers, fostering a culture of quality and collaboration.
- Define and oversee the implementation of test strategies, ensuring coverage for functional, performance, security, and regression testing.
- Design and maintain automated testing frameworks for blockchain-based applications and APIs.
- Establish best practices for QA processes and continuously improve testing methodologies to enhance product quality.
- Work closely with developers to review features, identify testability concerns, and ensure proper validation of new functionalities.
- Manage bug tracking and reporting processes, ensuring timely resolution of defects.
- Coordinate with DevOps to integrate automated testing into CI/CD pipelines and optimize execution in cloud-based environments.
- Stay updated with blockchain and fintech QA trends, security vulnerabilities, and best practices.
- Communicate QA metrics, progress, and risks to stakeholders, ensuring transparency and continuous improvement.
What We Look For In You (Required Qualifications):
- 5+ years of experience in software quality assurance, with at least 2 years in a leadership or management role; preferably in fintech, blockchain, or security-focused industries.
- Strong background in automation testing frameworks and methodologies.
- Deep understanding of Bitcoin and blockchain technology.
- Experience with API testing tools and scripting languages.
- Knowledge of security testing methodologies, including penetration testing and vulnerability assessments.
- Hands-on experience with performance testing tools.
- Proven ability to work in a fast-paced, remote-first, and collaborative environment.
- Strong problem-solving skills and analytical mindset.
- Excellent communication, leadership, and documentation skills.
🔒 Stay Safe from Job Scams
All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@blockstream.com. Learn more about avoiding job scams here https://consumer.ftc.gov/consumer-alerts/2022/05/want-work-home-spot-scams-first.
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