Location: London Office
Workplace: Hybrid
OUR STORY
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
ROLE OVERVIEW
We're looking for a Senior Account Manager to join the London team, owning our relationship with flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.
This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
Alongside owning existing strategic accounts, this role will also take ownership of new business opportunities generated through inbound interest across the EMEA region, qualifying and closing new customer relationships in addition to managing the existing portfolio.
WHAT YOU'LL DO
- Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
- Qualify, run, and close new business opportunities from inbound interest across the EMEA region, owning the full sales cycle from first contact through signature.
- Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
- Develop account strategies that align customer goals with Pointr's solutions and capabilities.
- Build compelling value narratives by connecting product adoption and outcomes to business impact.
- Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
- Lead executive business reviews and strategic account discussions with senior stakeholders.
- Proactively identify account risks and develop action plans to improve customer health.
- Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
- Partner with internal stakeholders to ensure successful delivery and continued customer growth.
WHAT SUCCESS LOOKS LIKE
- First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
- 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
- 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.
WHAT WE SEEK
- 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
- Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
- Comfortable owning new-business sales — qualifying inbound leads, running a full sales process, and closing new logos — alongside managing an existing account portfolio.
- Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
- Experience supporting renewals, expansions, and customer growth initiatives.
- Strong understanding of customer value, commercial outcomes, and account strategy.
- Excellent communication and relationship-building skills.
- Ability to collaborate effectively across technical, commercial, and operational teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional fluency in English, both written and verbal.
- Right to work in the UK, or eligibility to obtain it, without company sponsorship (see Right to Work section below).
- Willingness to travel up to approximately 20% of the time for customer meetings, QBRs, and events across the EMEA region.
PREFERRED QUALIFICATIONS
- Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
- Experience managing complex customer implementations or multi-team delivery environments.
- Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
- Bachelor's degree preferred or equivalent professional experience.
WHAT WE OFFER
- A supportive, kind (no-ego), and smart team
- International environment and inclusive culture
- Competitive base salary, EMI stock options, and uncapped renewal commission
- Private medical and dental insurance
- Workplace pension with an employer contribution above the statutory minimum
- 20 days' annual leave plus UK bank holidays (28 days total), and company sick pay
- Company-enhanced maternity, paternity, and shared parental leave
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
COMPENSATION
Base salary: £72,000–£88,000, based on experience and market, plus uncapped renewal commission with an on-target value of £18,000–£32,000 (total on-target earnings £92,000–£120,000). Where a candidate falls in the range depends on directly relevant enterprise account management experience and the complexity of accounts previously managed.
RIGHT TO WORK
Applicants must have the right to work in the UK for the duration of their employment. In line with the Immigration, Asylum and Nationality Act 2006, we will ask successful candidates to provide evidence of their right to work in the UK before employment begins. This role is not currently budgeted for visa sponsorship; please note this before applying if sponsorship would be required.
#LI-HYBRID
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Atlanta, GA (Hybrid)
The Position
CallRail is seeking a curious, strategic, and results-focused Senior Product Marketing Manager to lead the development and execution of go-to-market strategies for AI-powered products within our SaaS lead tracking, engagement and insights platform. This is a high-impact role for someone who is comfortable navigating shifting priorities, moves quickly from strategy to execution, and is excited to shape how businesses adopt and get value from AI.
You will be a key member of the CallRail marketing team and have the opportunity to work on a diverse set of projects, partnering cross-functionally across sales, product management, and marketing. Success in this role requires a deep understanding of your ideal customer, strong instincts for storytelling and differentiation, and a bias toward action and measurement. You will own performance for the areas you support, but your impact goes beyond the numbers. You will be expected to look around corners, identify opportunities and challenges before they become obvious, and push the organization toward better decisions for our customers and our business. The right candidate will be able to cut through complexity, distill what matters most, and turn a high velocity of new capabilities into simple, intuitive stories that help customers and sales understand the value and ultimately drive acquisition and adoption.
What You'll Do
Own the positioning and messaging for CallRail’s AI products, serving as the expert on our buyers, market, and competitive landscape.
Own performance across your portfolio, using acquisition, adoption, conversion, and churn data to identify opportunities and drive results.
Recommend pricing and packaging strategies that drive acquisition, product usage, and revenue growth.
Stay ahead of AI adoption, buyer trends, and the competitive landscape, proactively identifying opportunities and insights that shape product, go-to-market, and investment decisions.
Partner with Product to turn complex capabilities into simple, compelling narratives that connect individual features to the broader CallRail platform and customer value.
Analyze customer, product, and sales data to uncover patterns, define segments, size opportunities, and recommend where and how we should go to market.
Act as the voice of the customer, by collecting and synthesizing research, feedback, and product usage to uncover needs and influence product and GTM strategy.
Partner across Marketing and Sales to test messaging, promotions, segmentation, verticalization, and GTM strategies, then scale what works.
Enable Sales and Support with the messaging, training, and tools they need to clearly communicate customer value.
Lead go-to-market launches for new products and capabilities, aligning cross-functional teams from strategy through execution.
Develop and maintain competitive intelligence analyzing competitor's offerings to identify potential gaps, opportunities to differentiate, and contribute to CallRail's competitive intelligence.
Represent CallRail as an external thought leader through speaking engagements, written content, and industry conversations.
What You'll Need
BBS/BA and 7+ years experience in strategic marketing or product marketing, ideally within MarTech, AI, or B2B SaaS. Experience with marketing attribution and SMB audiences is a plus.
Deep, proven expertise in market research, positioning, messaging, pricing, and go-to-market strategy.
Track record of leading product & feature launches and GTM strategies that drive measurable revenue and adoption.
Strong strategic judgment, with the ability to cut through complexity, identify what matters most, and turn insights into clear recommendations.
Proven ability to independently lead complex initiatives from strategy through execution.
Operate effectively in a high-velocity, ambiguous environment while maintaining strong judgment and attention to detail.
Exceptional communication and writing skills, with a talent for making complex products and ideas simple and compelling.
Extremely comfortable manipulating and analyzing large datasets, with fluency in Excel/Google Sheets and performance metrics.
Strong analytical mindset, with the ability to turn large data sets into clear insights and strategic recommendations. Looker experience is a plus.
Strong cross-functional influence, with the ability to challenge assumptions, align teams, and shape decisions across Product, Sales, Marketing, and leadership.
Strong prioritization and judgment, with the ability to independently balance competing priorities and focus on the work that will have the greatest impact.
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.
Learn more:
https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
Location: Atlanta, GA (Hybrid)
The Position
CallRail is seeking a curious, strategic, and results-focused Product Marketing Manager to develop and execute go-to-market strategies for AI-powered products within our SaaS lead tracking, engagement, and insights platform. This is a high-impact role for someone who is comfortable navigating shifting priorities, moves quickly from strategy to execution, and is excited to help businesses adopt and get value from AI.
You will be a key member of the CallRail marketing team and have the opportunity to work on a diverse set of projects, partnering cross-functionally across sales, product management, and marketing. Success in this role requires a deep understanding of your ideal customer, strong instincts for storytelling and differentiation, and a bias toward action and measurement. You will own performance for the areas you support, but your impact goes beyond the numbers. You will use customer insights, market trends, and data to identify opportunities and improve results. You will be expected to bring forward ideas, insights, and recommendations that push the organization toward better decisions for our customers and our business. The right candidate will be able to cut through complexity, distill what matters most, and turn a high velocity of new capabilities into simple, intuitive stories that help customers and sales understand the value and ultimately drive acquisition and adoption.
What You'll Do
Own positioning and messaging for the CallRail products you support, grounded in a strong understanding of our buyers, market, and competitive landscape.
Track performance across your portfolio, using acquisition, adoption, conversion, and churn data to identify opportunities and recommend actions.
Contribute to pricing and packaging strategies that drive acquisition, product usage, and revenue growth.
Stay current on AI adoption, buyer trends, and the competitive landscape, surfacing insights that inform product and go-to-market decisions.
Partner with Product to turn complex capabilities into simple, compelling narratives that connect individual features to broader customer value.
Analyze customer, product, and sales data to uncover patterns, define segments, size opportunities, and shape go-to-market strategies.
Act as the voice of the customer by collecting and synthesizing research, feedback, and product usage to uncover needs and shape product and go-to-market strategy.
Partner across Marketing and Sales to develop and test messaging, promotions, segmentation, verticalization, and go-to-market strategies, then apply what works.
Enable Sales and Support with the messaging, training, and tools they need to clearly communicate customer value.
Lead go-to-market launches for new products and capabilities, coordinating cross-functional teams from planning through execution.
Develop and maintain competitive intelligence to identify market gaps, competitive threats, and opportunities to differentiate CallRail.
What You'll Need
Bachelor’s degree and 4+ years of experience in strategic marketing or product marketing, ideally within MarTech, AI, or B2B SaaS. Experience with marketing attribution and SMB audiences is a plus.
Strong experience in market research, positioning, messaging, pricing, and go-to-market strategy.
Track record of leading product and feature launches that drive measurable business results.
Strong strategic thinking, with the ability to cut through complexity, identify what matters most, and turn insights into clear recommendations.
Ability to independently own initiatives from strategy through execution while collaborating closely with cross-functional partners.
Able to move quickly through ambiguity without sacrificing judgment or attention to detail.
Excellent communication and writing skills, with a talent for making complex products and ideas simple and compelling.
Extremely comfortable manipulating and analyzing large datasets, with fluency in Excel/Google Sheets and performance metrics.
Strong analytical mindset, with the ability to turn large datasets into clear insights and strategic recommendations. Looker experience is a plus.
Strong cross-functional collaboration and influence skills, with the ability to build alignment across Product, Sales, and Marketing.
Strong prioritization skills, with the ability to balance competing priorities and focus on the work that will have the greatest impact.
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.
Learn more:
https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
Location: London, United Kingdom; Cape Town, South Africa; Belgrade, Serbia; Baku, Azerbaijan; Tbilisi, Georgia; Erevan, Armenia
Workplace: remote
What you'll do:
Deliver 1:1 online trial lessons, understand each child's needs, recommend the right Kodland program, and help families make a confident enrollment decision.
Schedule:
20–25 hrs/week on average, mostly weekday afternoons/evenings + daytime weekends (UK hours)
Pay:
Fixed rate per completed trial + performance bonuses — clear, transparent structure
Support:
Live onboarding, guided practice, and a short assessment before you start with real families
If this sounds like your kind of role, here's the full picture 👇
1. About Kodland 👨💻👩💻
Kodland is an international online school helping kids aged 8–17 build real digital skills — Python, Roblox, Minecraft, Digital Creativity, and more. We work with students and families across the US, Europe, the UK, CIS, Latin America, MENA, and beyond, all through live 1:1 or small-group Zoom classes with a project-based approach.
Our mission: help kids become confident, curious thinkers who are comfortable with technology and problem-solving.
🔗
Learn more about Kodland
2. A Day in the Life of a TCM 🎬
Curious what this actually looks like day to day? This short video shows a typical TCM schedule, how a real trial lesson unfolds, and what the conversation with parents feels like.
👉 Watch it before applying — it's the fastest way to know if this role fits your lifestyle.
3. What You'll Actually Be Doing 🎧
Each trial lesson, you'll:
Meet the child and at least one parent on Zoom
Build rapport and ask the right questions to understand the child's background, interests, and goals
Lead a short hands-on activity (simple coding, game logic, or digital task) using ready-made materials
Recommend the best-fit program based on what you observe
Answer questions, address concerns, and guide the family to a clear decision
This role blends three skill sets:
🎓
Teaching
— explaining clearly and keeping kids engaged
🗣
Communication
— listening well and adapting to each family
💼
Sales
— showing value and confidently closing when it's a good fit
This isn't a scripted call-center job. You'll get structure and materials, but you're expected to think on your feet and lead the conversation.
4. Schedule & Availability 🕒
Weekdays:
mainly 14:00–21:00 UK time
Weekends:
mainly 11:00–18:00 UK time
5 days/week
, with 1 weekday off + 1 weekend day off
Exact hours are negotiable, but we need consistent weekly availability so we can plan ahead and keep families from waiting.
5. Pay & Earning Potential 💶
Independent contractor role, paid
twice a month.
Average monthly earnings: €1,500–2,500
You'll get regular feedback, coaching, and webinars to help you grow — income increases with skill, consistency, and effort, but it's a real, achievable path even part-time.
Must-Haves
Clear, confident spoken English that US parents can easily follow
A laptop/PC with working webcam and mic
Stable internet for smooth video calls
A quiet space to work with your camera on
20–25 hrs/week available during peak hours (weekday US afternoons/evenings + weekend days)
You genuinely enjoy talking with both kids and parents
Nice-to-Haves
Experience in sales, customer service, customer success, tutoring, or coaching
Experience working with kids and/or parents
Comfortable managing your own schedule remotely
Задачи:
- Поддержка процессов трудоустройства и HR для сотрудников на Кипре
- Поддержка сотрудников с релокацией, жильём и организационными вопросами
- Координация взаимодействия с юридическим, финансовым, IT отделами и внешними поставщиками
- Административная поддержка офиса
- Ведение HR данных и поддержка процессов адаптации, испытательного срока и увольнения
- Поддержка локальных HR инициатив и командных мероприятий
Требования:
- Опыт работы 2+ года в HR / People Operations или смежной роли
- Опыт в трудоустройстве, релокации, HR документации или администрировании
- Опыт работы с HRM системами
- Английский язык на уровне Upper-Intermediate (B2) и выше
- Самостоятельность, ответственность, гибкость и внимательность к деталям
Будет плюсом:
- Знание трудового законодательства Кипра
Дополнительная информация:
Локация: Лимассол, Кипр. Формат работы: офис / гибрид.
ГибридmiddleLimassol; The role involves supporting HR processes, relocation, office administration, and coordination with various departments; Support employees with relocation, housing, and organizational matters; Experience in employment, relocation, HR documentation, or administration
Задачи:
— сформировать видение и стратегию развития платформы: от создания кампаний и таргетинга до аналитики и оптимизации;
— сделать сложный AdTech-продукт понятным, удобным и приятным для пользователей;
— управлять метриками, напрямую влияющими на бизнес: рекламными расходами, конверсией и удержанием клиентов;
— объединить разработку, дизайн и аналитику вокруг единого роадмапа и общих целей;
— проводить A/B-тесты, проверять гипотезы и улучшать конверсию;
— контролировать запуск новых функций и оценивать их эффективность на основе данных;
— расставлять приоритеты и планировать работу команды, в том числе с помощью диаграмм Ганта.
Требования:
— от 3 лет опыта в роли Product Manager или Product Owner;
— опыт работы с SaaS-, AdTech-, MarTech- или B2B-платформами будет преимуществом;
— умение превращать бизнес-цели в метрики, роадмап, конкретные функции и задачи для спринтов;
— способность формулировать, проверять и аргументированно защищать продуктовые гипотезы;
— понимание UX и принципов создания удобных пользовательских интерфейсов;
— умение принимать решения на основе данных.
Условия:
— официальную зарплату выше рынка;
— перелёт на Кипр за счёт компании;
— жильё на первый месяц;
— рабочую визу сотруднику и визовую поддержку для членов семьи;
— помощь с переездом всей семьи из любой страны;
— Mac или PC на выбор;
— медицинскую страховку и оплату мобильной связи;
— бесплатные обеды, напитки, фрукты и снеки в офисе;
— бесплатные курсы английского языка;
— компенсацию спортивных занятий;
— частичную оплату школ и детских садов;
— минимум бюрократии и никакого дресс-кода.
УдалённоЛимасол, Кипр | Релокация; помощь с переездом всей семьи из любой страны
Задачи:
— самостоятельно находить и привлекать новых B2B-клиентов в странах СНГ и по всему миру;
— самостоятельно искать компании и формировать базу потенциальных клиентов;
— находить лиц, принимающих решения (ЛПР) и их контакты;
— активно работать через LinkedIn / Sales Navigator;
— использовать другие инструменты для prospecting и поиска контактов;
— осуществлять cold email, LinkedIn outreach, мессенджеры, звонки;
— проводить онлайн-встречи и презентации;
— выявлять потребности клиента;
— проводить переговоры;
— доводить потенциальных клиентов до сделки;
— вести CRM и pipeline.
Требования:
— опыт B2B Sales / Business Development;
— опыт самостоятельного cold outbound;
— опыт международных продаж;
— английский C1+;
— уверенная работа с LinkedIn и Sales Navigator;
— знание других инструментов для поиска компаний, ЛПР и контактов;
— умение самостоятельно строить продажи с нуля;
— опыт переговоров с руководителями и C-level;
— самостоятельность и ориентация на результат.
Плюсы:
— опыт в Real Estate, Development, Architecture, CGI/3D, Marketing, Advertising, Digital, IT/SaaS или Consulting.
Условия:
— полностью удаленная работа;
— международный рынок;
— фиксированная часть оплаты + высокий процент от продаж;
— уровень заработной платы обсуждается индивидуально на собеседовании.
Особенности:
— требуется hunter, который самостоятельно находит компании, выходит на ЛПР, устанавливает контакт, проводит встречи и доводит сделки до завершения.
Location: London, England
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a leader in our Product Support organization, you'll have the opportunity to lead and grow our Technical Support team for EMEA, ensuring we effectively identify, investigate, and resolve complex product issues at scale. You'll continue to shape this function - setting strategy, hiring and developing high-performing talent, defining how we partner with Product and Engineering, and building the systems needed to improve product quality for our customers, including our most strategic Enterprise users.
You'll partner closely with Product, Engineering, Support Operations, and Enterprise Support to strengthen feedback loops, improve workflows, and drive meaningful product improvements. This role requires balancing technical depth, customer experience, and operational excellence. We're looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a high-growth, evolving environment.
This role will be hybrid from our London Hub.
What you'll do at Figma:
Build and lead the Technical Support function in EMEA, setting a high bar for technical excellence and customer experience
As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Support
Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution
Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops
Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making
Coach and develop team members across Enterprise and Technical Support, emphasizing technical depth and career growth
Support high-complexity Enterprise escalations, ensuring consistent, high-quality technical outcomes
We'd love to hear from you if you have:
Leadership & SaaS Experience: 4+ years leading high-performing technical support teams in a SaaS environment, with a focus on supporting enterprise customers.
Technical & Debugging Acumen: Strong background in debugging and technical quality, with the ability to interpret developer documentation and APIs, and working knowledge of web technologies (JavaScript/TypeScript, HTML, CSS).
Enterprise Support Expertise: Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.
Cross-functional Collaboration & Scaling: Proven ability to partner with cross-functional partners to resolve issues and drive improvements, while also being comfortable building new systems and processes from scratch.
People Management & Development: Deep expertise in people leadership and a passion for developing effective, high-performing teams.
While it's not required, it's an added plus if you also have:
Experience using Figma's products
Background in developer-facing or API-heavy support environments
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Задачи:
— Поиск и привлечение новых high-risk мерчантов на международных рынках через inbound-лиды и outbound.
— Проведение переговоров и презентаций с потенциальными клиентами.
— Подготовка коммерческих предложений и согласование условий сотрудничества: комиссии, лимиты, география и др.
— Сопровождение клиентов на всех этапах цикла продаж.
— Ведение сделок в CRM и поддержание актуальности клиентской базы.
— Выполнение индивидуальных KPI и планов продаж.
— Участие в международных конференциях и профильных мероприятиях.
— Сбор обратной связи от клиентов и взаимодействие с внутренними командами для улучшения продукта и сервиса.
Требования:
— От 1–2 лет опыта в B2B-продажах платежных решений.
— Опыт продаж iGaming / high-risk мерчантам и понимание специфики high-risk платежей.
— Навыки выстраивания и поддержания долгосрочных отношений с клиентами.
— Высокая самоорганизация, проактивность и ориентация на результат.
— Собственная сеть контактов в iGaming и смежных вертикалях будет преимуществом.
— Практический опыт работы с CRM-системами и инструментами автоматизации продаж.
— Готовность к регулярным командировкам и участию в международных конференциях.
— Английский язык — B2+.
— Нахождение за пределами РФ.
Условия:
— Конкурентный уровень дохода: fix + мотивация, условия обсуждаются индивидуально с учётом опыта и экспертизы.
— Полностью удалённый формат работы.
— Гибкие варианты сотрудничества: B2B-контракт на Кипрское юрлицо/ выплаты в криптовалюте.
— Участие в международных конференциях и профессиональных мероприятиях за счёт компании.
— Поддержку сильной международной команды и прозрачные процессы взаимодействия.
— Работа в быстрорастущей компании с амбициозными планами глобального масштабирования.
— Возможности для профессионального и карьерного роста.
Location: Singapore, APAC
About the Role
iCapital is seeking to hire a Relationship Manager to join our Client Solutions team in Singapore. As Vice President, this individual will contribute to developing and managing iCapital’s GP and Asset Manager relationships, contributing to the development and delivery of iCapital’s international strategy in the region.
In this role, the VP will support the relationship management activities of iCapital with a primary focus on Asset Managers in the APAC region. iCapital’s rapid global expansion creates an opportunity for a seasoned professional to join a fast-paced, rapid-growth environment. This position will be based in Singapore.
Responsibilities
Lead as a key contributor to the Client Solutions team in APAC in executing the relationship management strategy for the region with a focus on Asset Managers
Own and develop relationships with key clients, serving as a trusted advisor and primary point of coordination across iCapital
Build and maintain relationships with senior stakeholders across Asset Managers and GP partners throughout the APAC region
Drive client engagement and identify opportunities to expand existing partnerships through new product launches, strategic initiatives, and enhanced service delivery
Take ownership for contributions to strategic projects and work alongside colleagues in developing and refining the iCapital International offering
Maintain a strong understanding of market developments, competitive dynamics, investor demand and industry trends, sharing insights with colleagues across regions.
Build strong internal relationships within iCapital and work closely with other teams (Research & Fund Management, Product Development, Enterprise Integration Group, Marketing, Legal & Compliance, Technology & Operations, etc.) to achieve the best client outcomes and successful long-term client relationships
Qualifications
Solid academic credentials with minimum Bachelor’s degree and advanced degree preferred
7-10 years of relevant work experience in Private Markets/Private Funds in the Asset or Wealth Management industry
Ideal candidate will have solid experience in fund structuring, fund platforms, and/or fund selection
Adequate exposure to Private Equity and/or other Private Markets asset classes, and an understanding of the distribution model is highly preferred
Able project manager and ability to organise and structure a multi-faceted workload with excellent problem-solving and analytical skills
Excellent presentation and verbal/written communication skills with demonstrated capabilities to build trust, and seek to align stakeholders at all levels
Highly collaborative, and able to think strategically about business opportunities and client management
Ability to work independently with a strong appetite to work in a fast growing, entrepreneurial environment, self-motivated, with a hands-on attitude
Fluency in English require
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
INXY Payments is looking for a Part-time Office Manager to join their office in Limassol, Cyprus.
The candidate should be proactive and organized, responsible for taking care of the office, coordinating suppliers and contractors, supporting administrative tasks, and handling occasional errands around Limassol.
The position is on-site in Limassol with flexible morning or afternoon shifts.
Russian and English language skills are required.
Задачи:
— Вести входящие лиды: демонстрации, звонки, закрытие сделок до оплаты.
— Самостоятельно искать B2B-клиентов, делать холодный аутрич (email, LinkedIn).
— Вести переговоры с лицами, принимающими решения, готовить коммерческие предложения.
— Вести CRM и pipeline, заниматься upsell и продлениями с текущими клиентами.
— Анализировать воронку продаж и повышать конверсию.
Требования:
— Опыт продаж SaaS / IT.
— Опыт самостоятельного поиска B2B-клиентов.
— Понимание SaaS-метрик и полного цикла сделки (от лида до закрытия).
— Английский уровень B2+.
— Ориентация на результат в выручке, а не на количество звонков.
Плюсы:
— Опыт продаж API/AI/dev tools.
— Опыт международных продаж.
— Опыт работы в стартапе.
Оценка эффективности:
— New MRR/ARR.
— Закрытые сделки.
— Конверсия по воронке.
— Sales cycle.
— Доход от upsell.
Условия:
— Конкурентный фиксированный оклад + прозрачный бонус.
— Минимум бюрократии.
— Возможность роста до Head of Sales.
Задачи:
— супроводжувати працевлаштування та HR-процеси співробітників на Кіпрі;
— підтримувати співробітників у питаннях релокації, житла та організаційних питань;
— координувати взаємодію з Legal, Finance, IT та зовнішніми провайдерами;
— забезпечувати адміністративну підтримку офісу;
— вести HR-дані та супроводжувати onboarding, probation і offboarding;
— підтримувати локальні HR-ініціативи та командні заходи.
Требования:
— 2+ роки досвіду в HR / People Operations або суміжній ролі;
— досвід у працевлаштуванні, релокації, HR-документації чи адмініструванні;
— досвід роботи з HRM-системами;
— англійська — Upper-Intermediate (B2)+;
— самостійність, відповідальність, гнучкість та уважність до деталей;
— знання трудового законодавства Кіпру — буде перевагою.
ГибридLimassol; 🔹 підтримувати співробітників у питаннях релокації, житла та організаційних питань; 🔹 досвід у працевлаштуванні, релокації, HR-документації чи адмініструванні
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Austin
Seattle
Denver
Atlanta
Washington DC
Application Deadline: December 16, 2026
Position Overview
Cloudflare is looking for a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries. The leader in this role ensures 24x7 operational availability of Cloudflare's network infrastructure through incident response, hardware break-fix, circuit management, and physical hardware lifecycle operations. This leader also owns physical access control policy and administration, periodic access reviews, and evidence-based compliance delivery across SOC 2 Type II, ISO 27001, FedRAMP, ISMAP, and IRAP.
You will lead two teams, setting organizational direction, building talent, and being accountable for outcomes across the full lifecycle of Cloudflare's physical infrastructure: from how hardware is deployed and maintained, to how access is controlled and reviewed, to how assets are securely retired and evidenced for audit. The breadth of this scope demands a leader who can hold the org-level tensions, speed versus rigor, global scale versus precise detail, partner dependency versus uncompromising standards, without losing either end.
You will bring credibility across both dimensions of this role. On the infrastructure side, a strong grasp of data center colocation environments, network architecture, and hardware operations as well as the judgment to lead managers and teams who live in that world every day. On the compliance side, the organizational instinct to maintain audit readiness continuously, not just at cycle time, and the stakeholder fluency to navigate relationships with GRC, government auditors, and strategic global partners. Above all, you will bring a bias toward building smarter processes, better tooling, and AI-assisted operations that multiply your team's capacity as Cloudflare's footprint continues to grow.
What You'll Do
Team Leadership
Lead two teams, the Operations team and the Security and Compliance team.
Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness across both functions
Hold both teams to shared SLAs and quality standards, balancing the urgency of 24x7 incident response with the rigor of compliance audit cycles
Serve as the escalation point for cross-team issues, complex vendor negotiations, and decisions that touch both operational and regulatory domains
Unified Decommissioning Lifecycle
Own the end-to-end DECOM process as a single, governed workflow: physical collections and unracking, secure asset destruction with CoD issuance (ITAD vendor management), serial number verification, compliance evidence filing, and records closure
Eliminate the current handoff gap between Maintain's physical operations and DCSC's compliance oversight building a single, auditable pipeline from "decom triggered" to "evidence archived”.
Drive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction across all regions (APAC, EMEA, NASA, South America)
Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP control requirements
Maintain Team Operational Accountability
Accountable for 24x7 incident response coverage across all Cloudflare locations: carrier outages, DC facility issues, hardware degradation, and power/temperature events.
Oversee hardware break-fix operations including coordination with Metro Technicians, third-party repair vendors and remote contractors.
Drive maturity in circuit decommissioning, RMA management, and physical collections processes
Ensure on-call schedules, handover protocols, and incident SLAs are consistently met across APAC, EMEA, and NASA shifts.
DCSC Compliance & Access Control Accountability
Accountable for quarterly and monthly access review cycles (QAR/MAR) across 750+ global data center sites covering SOC 2 Type II, ISO 27001, FedRAMP Moderate/High, ISMAP, and IRAP frameworks
Own the physical access provisioning and deprovisioning function, including SLA adherence and ACL integrity
Serve as the senior owner of the team’s automation initiatives
Maintain executive-level relationships with GRC leads across all active compliance frameworks; be the accountable voice for DCSC's control obligations in audit conversations
Represent DCSC at Monthly Business Reviews and executive infrastructure health checks
Automation & Operational Efficiency
Drive a meaningful reduction in manual operational burden across both teams identifying and prioritizing automation opportunities in access reviews, decommissioning evidence collection, portal data extraction, and incident triage
Sponsor and guide the development of internal tooling (DCSC Portal, automation scripts, AI-assisted workflows) that multiplies team capacity without proportional headcount growth
Evaluate and adopt AI tooling for repetitive operational tasks, documentation acceleration, root-cause analysis, and compliance evidence generation.
Who You Are
An experienced infrastructure operations leader. You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure. You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work. You don't lose sight of the incident queue while building the roadmap.
Comfortable at the compliance/operations intersection. You don't need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences. You approach compliance not as overhead but as a non-negotiable quality dimension of operational work.
You ensure the teams you're inheriting are operationally capable but structurally manual. You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount.
A strong people leader with a coaching instinct. You manage managers. You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams. You build trust across functions and are comfortable representing your organization at the executive level.
Energized by global complexity. Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions. You thrive in this environment rather than being overwhelmed by it.
Required Experience
7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent — at an operational (not auditor) level
Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
Proven track record of driving operational efficiency through process redesign or automation adoption
Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
Preferred Qualifications
Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
Experience with physical access control systems, access control list management, or vendor portal administration at scale
Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction
Background in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
Experience driving SSO or identity federation projects across large third-party vendor ecosystems
Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices
Reporting Structure
This role reports to the Director, Infrastructure Operations (AMER) and is part of the broader Infrastructure Operations leadership team.
Compensation
Compensation may be adjusted depending on work location.
For Colorado based hires: Estimated annual salary of $156,000 - $215,000.
Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $182,000 - $251,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Задачи:
— Помогать формировать редакционную стратегию и контент-календарь вместе с маркетинговым руководителем
— Искать темы и надежные источники по стартапам, технологиям и бизнесу
— Исследовать, писать и редактировать контент на английском языке
— Создавать 1-2 оригинальных материала в неделю, адаптируя их для LinkedIn и Instagram
— Координировать визуальный контент и управлять публикацией материалов
— Отслеживать эффективность контента и предлагать способы увеличения аудитории
Требования:
— Опыт создания контента, редакторской работы или работы в соцсетях с портфолио, демонстрирующим личный вклад
— Отличное владение письменным английским и опыт написания и редактирования англоязычного контента
— Умение самостоятельно проводить исследования, проверять факты и ясно объяснять сложные идеи
— Практический опыт создания и публикации контента для LinkedIn и Instagram, желательно для B2B-брендов или профессиональной аудитории
— Способность доводить материал от идеи до публикации и самостоятельно управлять рабочей нагрузкой
Плюсы:
— Опыт работы со стартапами, технологическими компаниями, бизнес-СМИ, венчурными фондами или акселераторами
— Знание стартап-экосистемы Кипра
— Базовые навыки видеомонтажа или съемки
— Опыт органического роста аудитории
Условия:
— Удаленная работа
— Частичная занятость, около 20 часов в неделю с гибким графиком
Обязанности:
▫️ Поиск и привлечение клиентов на продукт платежной системы (клиентов «high risk» сегментов). Источники: холодный поиск, действующая холодная база клиентов в корпоративной CRM
▫️ Расширение географии присутствия компании. Upsell GEO
▫️ Кросс-продажи других продуктов и сервисов компании
Требования:
▫️ Локация кандидата не в РФ
▫️ Опыт работы от 2-3 лет (преимущественно fintech: в платежных системах, продаже эквайринга и банковских продуктах)
▫️ Знание английского языка не ниже Upper Intermediate
Условия:
▫️ Удалённая работа
▫️ Командировки в ОАЭ
▫️ График работы 5/2
▫️ Оклад + % от оборота клиентского портфеля.
УдалённоГеография найма не уточнена
seniorAtlanta, GA (Hybrid)
Atlanta, GA (Hybrid)
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УдалённоLondon, United Kingdom; Cape Town, South Africa; Belgrade, Serbia; Baku, Azerbaijan; Tbilisi, Georgia; Erevan, Armenia
London, England
Singapore, APAC
seniorYour teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions; Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones